Women & Infants Hospital

Available Resources

Genetic counseling: OfferedAcupuncture: OfferedMental health counseling: OfferedNutrition counseling: OfferedAdministration of shots: OfferedCoordinating at-home nursing is not offered: Not OfferedSelling medication is not offered: Not OfferedProviding backup medication is not offered: Not Offered
Providence
101 Dudley Street
Providence, RI 02905
401-274-1100
On a scale from 0-10, how likely are you to recommend Women & Infants Hospital to a friend?
Strongly recommend: 6Don't recommend: 27.9
8 assessments
  • 75% Strongly recommend (9-10)
  • 0% Neutral (7-8)
  • 25% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
?
Annual Cycles National Avg.
344
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8 assessments
10
Age
33
Treated
2016
Success with this Doc
No
Treatment
4 IUI, Donor Sperm
Diagnosis
10
The clinic [Womens and Infants] has great staff from the first person at the desk to the last person you see at your appointment. They communicate well and always return phone calls in a timely manner. I always receive results and hear from them when they say I will. They are also very empathetic when giving negative news...We have been doing IUI without success unfortunately but he has followed some testing protocols to make sure that we are not missing anything. He made sure that I was ovulating through a blood test, checked my ovaries through testing, etc.
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Age
33
Treated
2016
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, Donor Sperm
Diagnosis
10
Describe your experience with Women & Infants Hospital.
The clinic has great staff from the first person at the desk to the last person you see at your appointment. They communicate well and always return phone calls in a timely manner. I always receive results and hear from them when they say I will. They are also very empathetic when giving negative news.
During treatment, did you feel like you were treated like a number or a human?
I felt like a human. He is always kind and considerate and takes his cues from me. He is blunt but yet considerate of my feelings and this process that can at times be very wearing. He always listens and always takes the time to make sure I feel like I have been heard. He's amazing and I'm glad he is part of our journey.
Describe your experience with the nursing staff.
Very compassionate and knowledgeable. They were always kind and never rushed us through this process.
How was your experience with Gary Frishman?
I have nothing but wonderful things to say about Dr. Frishman. He is kind, intelligent and straight forward which we have always appreciated. We were hoping to use the same donor between my partner and I but that plan changed due to some unforeseen circumstances and he Personally called me to check it and make sure I was ok with this. He has guided us on this journey from testing to putting our plan in to motion. My partner carried our beautiful twins and it was all because of him and we couldn't be more grateful. We know he will continue to be apart of our journey moving forward as we add to our family.
What one piece of advice would you give a prospective patient of Gary Frishman?
I would say going in try to think about what you are comfortable and wanting from this process. He will tell you all of the options but ultimately will not decide for you as he wants you to be comfortable and happy and a part of the journey and have some control
Describe the protocols Gary Frishman used in your cycles and their degree of success.
We have been doing IUI without success unfortunately but he has followed some testing protocols to make sure that we are not missing anything. He made sure that I was ovulating through a blood test, checked my ovaries through testing, etc.
Describe the costs associated with your care under Gary Frishman.
The costs are something we have to manage with an expense account through work where the money comes out gradually throughout the year or we had to pay out of pocket once that money would run out
10
Doctor
Gary Frishman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Women & Infants Hospital
Providence
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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9
Age
34 - 38
Treated
2011 - 2015
Success with this Doc
Yes
Treatment
3 IUI
Diagnosis
PCOS
9
Strengths [at Women and Infants] are accessibility to Dr. Wold when needed for questions or concerns. She went over detailed plans. Weaknesses would be having to go out of office for blood work. Although a place was right down the road...Dr. Wold was new to this practice. She did most of the work, phone calls, test results. I rarely spoke with anyone other then her. She had a very compassionate office staff but they were still learning about the process when I first started going in 2014.
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Age
34 - 38
Treated
2011 - 2015
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI
Diagnosis
PCOS
9
Describe your experience with Women & Infants Hospital.
Strengths are accessibility to Dr. Wold when needed for questions or concerns. She went over detailed plans. Weaknesses would be having to go out of office for blood work. Although a place was right down the road.
During treatment, did you feel like you were treated like a number or a human?
She was very personable, talked to me about the process, was very warm and comforting.
Describe your experience with the nursing staff.
Dr. Wold was new to this practice. She did most of the work, phone calls, test results. I rarely spoke with anyone other then her. She had a very compassionate office staff but they were still learning about the process when I first started going in 2014.
How was your experience with Anne Devi Wold?
I worked with her at two other clinics and would honestly follow her anywhere. She has helped me build my family and was honest about what to expect along the way.
What one piece of advice would you give a prospective patient of Anne Devi Wold?
Write everything down. Ask questions. She will prove to be an ally in your journey.
Describe the protocols Anne Devi Wold used in your cycles and their degree of success.
Testing was extensive at first. Both my husband and I were nervous but at ease after talking to the doctor. I was put on metformin to help control insulin with my Pcos. I became pregnant after a hysteosonpinogram and first cycle of Clomid. I miscarried five weeks six days into the pregnancy. My next cycle was a negative pregnancy. She then prescribed follustim and again I became pregnant. The pregnancy ended after I was diagnosed with an ectopic pregnancy. Dr. Wold saved my life by diagnosing early and administering methotrexate. I could not attempt pregnancy for four months. My next try was a negative test. She asked me to have another hsg to rule out blockages from the ectopic and to enhance my chances of conception. I became pregnant with follistim and a progesterone suppliment called Crinone, IUI and timed intercourse. I delivered a healthy 8lb baby girl nine months later in 2012 with no complications. I attempted Clomid again with the assistance of my obgyn in 2014 but ended up miscarrying at ten weeks. The doctor left product of conception in my uterus during a d &c . I called Dr Wold and was immediately scheduled for a sonohysteogram where she looked inside my uterus to check for damage. I was put back on Follistim and Crinone gel for progesterone support. I was pregnant from timed intercourse within the first medicated cycle. Because of my history of ectopic pregnancy and early loss she had my beta hcg checked for adequate rises. In September 2015 I delivered a 9 lb 7 oz healthy baby girl.
Describe the costs associated with your care under Anne Devi Wold.
My medical covered 90% of my fertility treatment. However, there was a misunderstanding about how many medicated cycles were paid for. Dr. Wold helped us find a way to work with the insurance and help get results.
10
Doctor
Anne Devi Wold
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Women & Infants Hospital
Providence
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
29
Treated
2015
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Unexplained
10
Strengths were that they were very organized, and also had a lot of experience and knew how to manipulate protocols to fit each individual patient. One weakness was that they [Women & Infants Hospital] scheduled all of their ultrasounds in the mornings (understandably so) and it would be crowded, so I always made sure to get there a bit before they opened and had my blood drawn while I waited. You are given an appointment, but it’s really a first come first serve kind of thing.
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Age
29
Treated
2015
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
Unexplained
10
Describe your experience with Women & Infants Hospital.
Strengths were that they were very organized, and also had a lot of experience and knew how to manipulate protocols to fit each individual patient. One weakness was that they scheduled all of their ultrasounds in the mornings (understandably so) and it would be crowded, so I always made sure to get there a bit before they opened and had my blood drawn while I waited. You are given an appointment, but it’s really a first come first serve kind of thing.
During treatment, did you feel like you were treated like a number or a human?
Dr. Wheeler spent a lot of time in person talking with my husband and I, and making sure everything in our process was going as planned. She was determined to help us get pregnant, and succeeded in doing so.
Describe your experience with the nursing staff.
The nursing staff was very comforting and kind throughout the process.
How was your experience with Carol Wheeler?
Dr. Wheeler is very straight and to the point. She is caring, but not overly so, where she won’t let her emotions get caught up in helping you, but will still show sympathy towards your experience there. Instead of dwelling on a failed cycle, she gets right back to the next one by changing things up a bit, and finding what works right for you. Because of her, I now have my son, and am hoping to give him a sybling very soon.
What one piece of advice would you give a prospective patient of Carol Wheeler?
Don’t expect hugs, but do expect warm smiles, and a get it done attitude. She may not seem to be very warm, but being in the profession she’s in, I’m sure that it’s hard not to get caught up emotionally with her patients, and she probably tries her best to keep things professional.
Describe the protocols Carol Wheeler used in your cycles and their degree of success.
To begin our treatments, we had an extensive history taken, blood tests to find genetic abnormalities, and my husband had a sperm count done. I also had to do the HSG test to make sure my tubes weren’t blocked prior to treatments. We were told we had unexplained infertility because nothing was found, but we hadn’t gotten pregnant on our own after trying for over a year. We first tried IUI with Dr. Wheeler, taking clomid. We used ovulation tests to see when I was ready to ovulate and would do inseminations on two days. I’m pretty sure I kept the clomid amount taken the same for each cycle, but unfortunately none of those cycles gave me a positive pregnancy test. She had mentioned to try injectables with another round of IUI, but I opted for IVF. She had me start the cycle taking birth control, and then had me on lupron to prevent premature ovulation. She then started me on the Gonal-F pen to stimulate my egg development and had me some in for a series of ultrasounds, either every other day, or daily near the end. They kept count of the follicles and the size of each until I was ready for egg retrieval. I then took gonatopin 36 hours before my retrieval. I had 12 eggs, and 9 fertilized without the help of ICSI (couldn’t afford it). She did a 3 day fresh transfer, and the other 8 embryos didn’t make it until day 5 to be frozen. That one embryo transfer ended with a positive pregnancy test and a live birth.
Describe the costs associated with your care under Carol Wheeler.
At the time, my husband had insurance that was able to pay for most procedures, but I did have to pay a copay per visit ($20) and a percentage of my perscriptions.
10
Doctor
Carol Wheeler
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Women & Infants Hospital
Providence
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
27 - 28
Treated
2013 - 2014
Success with this Doc
Yes
Treatment
4 IVF
Diagnosis
Male Factor
10
Most of the staff [at Women & Infants Hospital] was very nice and personable but never overstepped their boundaries by asking questions or making comments...Procedures (not including medications) - $17,000-$17,500 for ICSI IVF - no testing of embryos Embryo testing would have run another $5,000... Wait times usually are not that bad. There was one nurse on staff who was cold and showed little emotions - after dealing with her several times, I realized it was just her personality. She was good at what she was supposed to do.
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Age
27 - 28
Treated
2013 - 2014
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1st of 2 Docs
Treatment
4 IVF
Diagnosis
Male Factor
10
Describe your experience with Women & Infants Hospital.
VERY CLEAN and NEW - it was a pleasure to sit in the waiting room. Wait times usually are not that bad. There was one nurse on staff who was cold and showed little emotions - after dealing with her several times, I realized it was just her personality. She was good at what she was supposed to do. So I usually just prayed I wouldn't get her for appointments.
During treatment, did you feel like you were treated like a number or a human?
She was very personable and went out of her way many times to accommodate us and our schedule. She even arrived early (on her birthday) to conduct an ultrasound.
Describe your experience with the nursing staff.
Most of the staff was very nice and personable but never overstepped their boundaries by asking questions or making comments. This was much appreciated as they never know why you are visiting (such as first visit, follow up to failure, miscarriage etc)
How was your experience with Kelly Pagidas?
Dr. Pegidas was an amazing doctor filled with knowledge but also realistic. She did not give false hope but was honest about chances and outcomes. She was "real." She was warm and had a good bed side manner but didn't gush or go on and on about details. She had a timer for each appointment but that let me know she was conscious of her time, my time and other patients time.
Describe the protocols Kelly Pagidas used in your cycles and their degree of success.
We have a male factor. We used ICSI in all rounds. Our rounds were very similar because egg collection was good both times. No birth control Lupron Gonal F - 200 - never adjusted Ovidrel trigger Suppositories and PIO depending on frozen vs. fresh Both rounds were almost identical - 14-15 eggs collected - 12 mature - 10 fertilized
Describe the costs associated with your care under Kelly Pagidas.
Procedures (not including medications) - $17,000-$17,500 for ICSI IVF - no testing of embryos Embryo testing would have run another $5,000
10
Doctor
Kelly Pagidas
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Women & Infants Hospital
Providence
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
4
Age
Treated
Success with this Doc
No
Treatment
2 IUI, Donor Sperm
Diagnosis
Diminished Ovarian Reserve
4
Some of the nursing staff [at Women and Infants] made racially charged comments surrounding the election and about Muslim Americans in our presence, which was extremely uncomfortable. We were speaking amongst ourselves about the upcoming Women's March in Washington, and the nurse became extremely upset and started ranting about "Those muslims" and those "Angry muslims" ect. This was WHILE she was taking blood in anticipation of our first IUI.
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Age
Treated
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, Donor Sperm
Diagnosis
Diminished Ovarian Reserve
4
Describe your experience with Women & Infants Hospital.
The strengths include proximity - it's close to downtown Providence and open on the weekends. The administrative staff is ok - depends on who you get. Their dedicated financial counselor, however, was also unkind. Despite trying IUI twice, she never did meet with us as requested to go over the cost of IVF or anything else. It was super frustrating.
During treatment, did you feel like you were treated like a number or a human?
The first appointment, when my spouse and I were still trying to decide if we were going to move forward, Dr. Wheeler brought us in for what we thought was just an initial consultation. However, during the appointment, she referred to us as "my gays" as in, I love my gays - more options - which would seem to be kind, but felt...really hostile. I know, I know - that's subjective, but she also wrote a LONG paragraph on her professional site describing her relationship to church and religion - not exactly what we were looking for. She didn't want to answer ANY of our questions and would simply avoid or re-direct. It was really confusing and frustrating.
Describe your experience with the nursing staff.
Some of the nursing staff made racially charged comments surrounding the election and about Muslim Americans in our presence, which was extremely uncomfortable. We were speaking amongst ourselves about the upcoming Women's March in Washington, and the nurse became extremely upset and started ranting about "Those muslims" and those "Angry muslims" ect. This was WHILE she was taking blood in anticipation of our first IUI. It was shocking and disgusting. She also made it clear that she had only recently come to accept gays - I don't remember the specific comment, but something like "I try to accept all lifestyles" etc., which is basically code for "I think your love is a lifestyle, like eating vegan or partying a lot, i.e., not for me, but I guess you shouldn't be persecuted for it". Not a comfortable experience.
What specific things went wrong at this clinic?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
How was your experience with Carol Wheeler?
I felt as though Dr. Wheeler held back in terms of what to expect, and wouldn't commit to any outcome or even discuss the chances, aside from saying "well, you're older, so..." Not the best bed side manner, not the most LGBT friendly. Our first visit, she separated us physically, without telling us why and then informed me that I was going to have a gynecological exam - not by her, but by a male doctor. It was extremely upsetting as I felt I was coerced and did not have the chance to consent - in addition, they wouldn't allow my same sex spouse in the room, which is standard protocol. This made me feel even more nervous, like he had a reason for not allowing them to provide me support. Overall, it was a horrid, horrid experience.
What one piece of advice would you give a prospective patient of Carol Wheeler?
Be extremely assertive - insist on knowing BEFORE you come in what to expect, especially in terms of gynecological exams. I asked for data on the clinic and was denied = she wouldn't tell me or discuss. I asked for reasoning behind trying natural cycles (I was over 40) and wasn't given an answer. I asked for what she thought my chances were and she just said "the same as other women your age"?? What does that mean? No idea. I'm not the specialist - she is, but we never received any specific information.
Describe the protocols Carol Wheeler used in your cycles and their degree of success.
She insisted we try two cycles naturally. By the second try, we were ready to move on to another clinic, based on how uncomfortable we were made to feel by multiple people.
Describe the costs associated with your care under Carol Wheeler.
250.00 per IUI
2
Doctor
Carol Wheeler
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
4
Clinic
Women & Infants Hospital
Providence
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
0
Age
42 - 43
Treated
2013 - 2014
Success with this Doc
No
Treatment
10 IUI, IVF, Donor Eggs, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Endometriosis
0
I saw a different nurse every time. Some were great, some were awful...W&I is awful. All they care about is making money. They "accidentally" thawed the last vial of my son's donor and refused to accept accountability for it. They missed my ovulation in 3/8 monitored cycles...W&I appeared to have one protocol for IVF and were unwilling to try new things (I.e. Estrogen priming protocol, antagonist protocol). They also refused to believe me that I ovulated early on injectable IUI cycles and missed ovulation in 3/8 cycles.
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Age
42 - 43
Treated
2013 - 2014
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 4 Docs
Treatment
10 IUI, IVF, Donor Eggs, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Endometriosis
0
Describe your experience with Women & Infants Hospital.
W&I is awful. All they care about is making money. They "accidentally" thawed the last vial of my son's donor and refused to accept accountability for it. They missed my ovulation in 3/8 monitored cycles.
During treatment, did you feel like you were treated like a number or a human?
W&I appeared to have one protocol for IVF and were unwilling to try new things (I.e. Estrogen priming protocol, antagonist protocol). They also refused to believe me that I ovulated early on injectable IUI cycles and missed ovulation in 3/8 cycles.
Describe your experience with the nursing staff.
I saw a different nurse every time. Some were great, some were awful.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
  • Lost or damaged samples
  • Scheduled the wrong procedure
How was your experience with Carol Wheeler?
She had one protocol had would not veer from it. When the clinic accidentally thawed the last remaining vial of my first son's donor, she refused to accept accountability, would not refund the money that I paid for it, and took a "wait and see what happens when we thaw it a second time" stance. She deemed the vial going from 40 million to 10 million sperm acceptable. I did not.
What one piece of advice would you give a prospective patient of Carol Wheeler?
Do not go to her
Describe the protocols Carol Wheeler used in your cycles and their degree of success.
8 injectable IUIs. She would not increase my dose when I failed to respond. She also did not tell me that repeated injectable cycles could make endometriosis worse.
Describe the costs associated with your care under Carol Wheeler.
Ridiculously overpriced, as I was paying out of pocket. I didn't know any better at the time.
0
Doctor
Carol Wheeler
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Women & Infants Hospital
Providence
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
45 - 46
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
1 IUI, IVF
Diagnosis
10
Dr. Wold is incredibly knowledgeable about fertility issues and thoroughbred explains the whole process.She addressed financial concerns and even offered coupons when possible for medication. She continues to be very accessible as we look to try again. She possesses an outstanding bedside manner while striving to educate is about the course of treatment and other facts of birth and pregnancy.
+ Read more
Age
45 - 46
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, IVF
Diagnosis
10
Describe your experience with Women & Infants Hospital.
Clinic is small and accessible
During treatment, did you feel like you were treated like a number or a human?
Dr. Wold explained everything in east to understand language, on our "level" so that we knew everything that would happen and why it would happen.
How was your experience with Anne Devi Wold?
Dr. Wold is incredibly knowledgeable about fertility issues and thoroughbred explains the whole process.She addressed financial concerns and even offered coupons when possible for medication. She continues to be very accessible as we look to try again. She possesses an outstanding bedside manner while striving to educate is about the course of treatment and other facts of birth and pregnancy.
What one piece of advice would you give a prospective patient of Anne Devi Wold?
Ask her anything you have concerns or curiosity about. She is eager to share her knowledge and put patients at ease with full disclosure.
Describe the costs associated with your care under Anne Devi Wold.
Covered by insurance
10
Doctor
Anne Devi Wold
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Women & Infants Hospital
Providence
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Endometriosis, Unexplained
10
Ease of contacting them and the clinic [Women and Infants] contacting you back was helpful. I think overall the clinic was very well run...during IVF there really is no planning but when you discuss all aspects with your doctor you can figure out an ideal start time for treatment, although certain factors may change that timeline in the end you just have to trust your doctor...The majority of the nursing staff was very compassionate and caring...the nurses were great and helped me feel more confident during the process.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF
Diagnosis
Endometriosis, Unexplained
10
Describe your experience with Women & Infants Hospital.
Ease of contacting them and the clinic contacting you back was helpful. I think overall the clinic was very well run...during IVF there really is no planning but when you discuss all aspects with your doctor you can figure out an ideal start time for treatment, although certain factors may change that timeline in the end you just have to trust your doctor
During treatment, did you feel like you were treated like a number or a human?
Cardoza took the time to explain the process thoroughly. Also when I was at risk of OHSS she called me and discussed the best option to freeze all embryos.
Describe your experience with the nursing staff.
The majority of the nursing staff was very compassionate and caring
How was your experience with Eden Cardozo?
I thought she was very upfront and honest. I understood every step of the process well, also the nurses were great and helped me feel more confident during the process. Although we never had a fresh transfer, I believe the route we took with the frozen transfer is why we are now expecting a little boy in august.
What one piece of advice would you give a prospective patient of Eden Cardozo?
Ask as many questions as you can
Describe the protocols Eden Cardozo used in your cycles and their degree of success.
Antagonist IVF protocol
9
Doctor
Eden Cardozo
Communication
Trustworthiness
Compassion
Adaptability
Frequency seen during appointments
10
Clinic
Women & Infants Hospital
Providence
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less