Weill Cornell Medical College

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Genetic counseling: OfferedAcupuncture: OfferedMental health counseling: OfferedNutrition counseling: OfferedAdministration of shots: OfferedCoordinating at-home nursing: OfferedSelling medication: OfferedProviding backup medication: Offered
Long Island
1300 Franklin Avenue
Garden City, NY 11530
(516) 742-4100
Tribeca
40 Worth Street
New York, NY 10013
(646) 962-7499
Upper East Side
1305 York Avenue
New York, NY 10021
(646) 962-2764
Upper West Side
2315 Broadway
New York, NY 10024
(646) 962-3767
Westchester
657 Main Street
Mount Kisco, NY 10549
(914) 242-3700
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On a scale from 0-10, how likely are you to recommend Weill Cornell Medical College to a friend?
Strongly recommend: 105Neutral: 34Don't recommend: 238.4
166 assessments
  • 65% Strongly recommend (9-10)
  • 21% Neutral (7-8)
  • 14% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
3,306
Annual Cycles National Avg.
344
166 assessments
10
Age
34 - 38
Treated
2012 - 2016
Success with this Doc
Yes
Treatment
5 IUI, Donor Sperm
Diagnosis
Uterine Fibroids
10
Una!!!! Maybe her role is "care coordinator," or administrator. She has forms that tell us expected costs (even for procedures we're not currently considering) and how to navigate with insurance companies. She is thoughtful about scheduling, so we get as much as possible out of each visit. And she returns phone calls promptly. She is awesome....UI Is $690 per cycle (including sperm wash) excluding sperm, sperm storage, labs, ultrasound and monitoring. Not sure about other surgeries (to remove fibroids) /tests/consultations/ labs/ meds. We received a fee schedule for the procedures, but I wish we knew what the blood work, sonograms and monitoring cost. Most likely insurance will pay $0 but it's been a nightmare trying to get Cigna then Aetna and now Empire Blue Cross Blue Shield to confirm/deny what is even covered let alone the cost to us. Una helps us through all of this.
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Age
34 - 38
Treated
2012 - 2016
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 IUI, Donor Sperm
Diagnosis
Uterine Fibroids
10
Describe your experience with Weill Cornell Medical College.
Una!!!! Maybe her role is "care coordinator," or administrator. She has forms that tell us expected costs (even for procedures we're not currently considering) and how to navigate with insurance companies. She is thoughtful about scheduling, so we get as much as possible out of each visit. And she returns phone calls promptly. She is awesome.
During treatment, did you feel like you were treated like a number or a human?
Dr. S. Talks with us about our broader lives... Podcasts we like, ski trips, our marital status (this changed a lot as we worked with Dr. both pre- and post-DOMA's overturning, so we had lots of questions as a somewhat-recognized-married-couple. After the miscarriage (result of IUI #3), Dr. S. was both compassionate and matter of fact. He personally did the IUI for attempt #5, and that is the one that resulted in our daughter. We had been working with him for a year before we got to IUI #5 and he understood our disappointment that it took so long. He also explained the science (especially what we saw in the sonograms which I greatly appreciated!)
Describe your experience with the nursing staff.
They were fine. Gave us privacy as a couple without us having to ask for it. Did the bloodwork very efficiently. Remembered us (big deal in a huge clinic like this!)
How was your experience with Glenn Schattman?
See "why I think he treated us like humans". He is kind without being patronizing. He specializes in helping women post-cancer and genuinely seems to appreciate that the tock is clicking and we want results fast, but balances that with the idea of starting with the least invasive (so, least expensive and least risky) treatment first. He helped us set limits upfront. Do we want 6 rounds of IUI before starting hormones? How comfortable are we with multiples? Etc. He also seems really good at timing the treatments to the specific 18 (?)-hour window when it's most likely to work.
What one piece of advice would you give a prospective patient of Glenn Schattman?
Do your research on treatment types first then bring your ideas and questions to him - he's brilliant and it's good to have some background first. We read articles on "it's conceivable now" website and talked with another lesbIn couple first (who wished they had chosen Cornell Weill instead of Columbia, by the way)!
Describe the protocols Glenn Schattman used in your cycles and their degree of success.
Some surgery to remove fibroids. Then We used IUI with donor sperm. 3 tries to get pregnant over the course of 6 months (timing is tricky!!). Miscarriage at 12 weeks. Then 3 months of not trying while we regrouped. Then 2 rounds of IUI again and that 5th time worked!
Describe the costs associated with your care under Glenn Schattman.
IUI Is $690 per cycle (including sperm wash) excluding sperm, sperm storage, labs, ultrasound and monitoring. Not sure about other surgeries (to remove fibroids) /tests/consultations/ labs/ meds. We received a fee schedule for the procedures, but I wish we knew what the blood work, sonograms and monitoring cost. Most likely insurance will pay $0 but it's been a nightmare trying to get Cigna then Aetna and now Empire Blue Cross Blue Shield to confirm/deny what is even covered let alone the cost to us. Una helps us through all of this.
10
Doctor
Glenn Schattman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Weill Cornell Medical College
Upper East Side
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
39 - 40
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
IVF
Diagnosis
Other
10
Because it's the best, it [Cornell Fertility] is a busy practice. The good news is that every doctor, nurse, and fellow you see in your process is an elite practitioner. They are all truly excellent. The wait for blood work can be long if you come later in the morning, but again, it's a function of a popular practice....[IVF was] 15 to 20k with pgs and icsi, partially covered by insurance.
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Age
39 - 40
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$500K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF
Diagnosis
Other
10
Describe your experience with Weill Cornell Medical College.
Because it's the best, it is a busy practice. The good news is that every doctor, nurse, and fellow you see in your process is an elite practitioner. They are all truly excellent. The wait for blood work can be long if you come later in the morning, but again, it's a function of a popular practice.
During treatment, did you feel like you were treated like a number or a human?
Dr Rosenwaks is passionate about helping his patients create their families. He is a legend in his profession but still treats every new patient with focus, determination, and compassion. I felt he was extremely invested in my care and his entire staff felt like family to me by the end of the ivf process.
Describe your experience with your nurse.
They are fantastic. Total pros and so invested in your care. They are there for you 24/7.
How was your experience with Zev Rosenwaks?
I went to Dr Rosenwaks after hearing countless stories about his success in treating patients who had suffered failures with other doctors. He presents as the deeply experienced, obsessive practitioner he is. He is the best kind of Doctor: confident, process-oriented, curious, and dedicated to helping patients achieve their goals. He has seen it all, and that gave me confidence that if I put myself in his care, I would get pregnant. He was there for me whenever I needed him, puzzling through scenarios and cracking my code. After a failed transfer, his nurse told me he took my records home to have time to quietly reflect and be sure he hadn't missed anything. He hadn't, we proceeded, and I was pregnant on the next try. He is a consummate professional, so he won't cry with you, but if and when you need that, you can lean on his amazing staff of nurses and the incomparable practice head, Wally. I wanted the most experienced, smartest, devoted, results-oriented Doctor I could find and Dr Rosenwaks is absolutely that.
What one piece of advice would you give a prospective patient of Zev Rosenwaks?
Trust in his experience and in the process. Be patient and know that his success rates are among the best in the world and you will get there if you stay the course.
Describe the protocols Zev Rosenwaks used in your cycles and their degree of success.
I previously froze eggs at another practice using the same follistim/gonal f/menopur combo protocol from a day 2 start. However, Dr Rosenwaks took a more judicious approach to medicating me, which made the process much easier and produced exactly the result he wanted (15 eggs retrieved, 12 isci embryos, 10 day 5 blastocysts, 5 embryos normal after pre genetic testing). Because I was not overstimulated by Dr Rosenwaks, the entire retrieval process was easier and recovery was much faster.
Describe the costs associated with your care under Zev Rosenwaks.
15 to 20k with pgs and icsi, partially covered by insurance.
10
Doctor
Zev Rosenwaks
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Weill Cornell Medical College
Upper East Side
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
31 - 32
Treated
2015 - 2016
Success with this Doc
No
Treatment
2 IVF
Diagnosis
Male Factor
10
Dr. Schlegel [a male factor infertility specialist at Cornell] and his staff are incredibly compassionate and very responsive. Kathleen (nurse) and Jewn (admin) are easily accessible by phone and email. Dr. Schlegel himself always treated us and our grim situation with utmost respect. He was very honest and realistic. Dr. Schlegel and his staff are incredibly compassionate and very responsive. Kathleen (nurse) and Jewn (admin) are easily accessible by phone and email. Dr. Schlegel himself always treated us and our grim situation with utmost respect. He was very honest and realistic...This was our first IVF experience, so we didn't know what to expect and got wrapped up quickly in the chaos of a busy, academic clinic setting. Despite a sterile environment, the staff and Dr. Schlegel were very warm.
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Age
31 - 32
Treated
2015 - 2016
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Doctor
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IVF
Diagnosis
Male Factor
10
Describe your experience with Weill Cornell Medical College.
This was our first IVF experience, so we didn't know what to expect and got wrapped up quickly in the chaos of a busy, academic clinic setting. Despite a sterile environment, the staff and Dr. Schlegel were very warm.
During treatment, did you feel like you were treated like a number or a human?
Dr. Schlegel and his staff are incredibly compassionate and very responsive. Kathleen (nurse) and Jewn (admin) are easily accessible by phone and email. Dr. Schlegel himself always treated us and our grim situation with utmost respect. He was very honest and realistic.
Describe your experience with your nurse.
Kathleen is always very respectful and approachable. Easy to contact by email and phone. Very understanding of our delicate situation.
How was your experience with Peter Schlegel?
Dr. Schlegel is a highly regarded male factor infertility specialist who pioneered micro-TESE. I felt he was incredibly knowledgeable and humble despite having patients who travel to see him worldwide.
What one piece of advice would you give a prospective patient of Peter Schlegel?
Dr. Schlegel's opinions regarding male factor infertility and co-management with IVF will cost a pretty penny, but it is worth it considering he is one of the few experts in the field. I felt he genuinely cared for us and our situation and only would only do what was medically necessary (not out to take our money).
Describe the protocols Peter Schlegel used in your cycles and their degree of success.
Dr. Schlegel can schedule a phone consultation and review records/labs regarding male factor infertility regardless of continuing treatment with him. We were traveling for our treatment and first met him for a pre-op examination and final consultation. Dr. Schlegel was to perform a micro-TESE timed with an antagonist protocol IVF cycle with WCMC. Our TESE was actually cancelled because they found sperm on our operative day. Dr. Schlegel's office was probably more informative about the timing of the egg retrieval than the IVF staff. We have continued to stay in touch with him for additional consults after failed cycles and may see him again in the future should we decide to pursue TESE/IVF.
Describe the costs associated with your care under Peter Schlegel.
$14K upfront for TESE with a standby physician fee of $1-2K(?) if TESE was not performed. Paid a facility/anesthesiologist fee, which was refunded as we did not have the procedure.
10
Doctor
Peter Schlegel
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Weill Cornell Medical College
Upper East Side
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
37
Treated
2016
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Recurrent Pregnancy Loss, Poor Egg Quality, Other
10
Cornell is an amazing clinic. I have heard they "take everybody" - and I think that's why they are very good at what they do, because they take the hardest cases. Their team was very supportive and organized. The see A LOT of patients so that would be the only thing that can be intimidating to someone. But I always felt comfortable there....Some weeks I spoke with Hannah [nurse at Weill Cornell - U East] every day. She was amazing and would call daily at the same time with my blood or ultrasound results or drug instructions. I felt comfortable with Hannah and felt like she cared about me...
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Age
37
Treated
2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Marketer or PR
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
Recurrent Pregnancy Loss, Poor Egg Quality, Other
10
Describe your experience with Weill Cornell Medical College.
Cornell is an amazing clinic. I have heard they "take everybody" - and I think that's why they are very good at what they do, because they take the hardest cases. Their team was very supportive and organized. The see A LOT of patients so that would be the only thing that can be intimidating to someone. But I always felt comfortable there.
During treatment, did you feel like you were treated like a number or a human?
Although there were always many many patients in the waiting room at Cornell every time I went there, I felt like they were always doing their best to be successful. Dr Schattman always made it a point to call with big results and patiently walked through information and asked if I had any questions. I felt taken care of and that someone was thinking ahead about my cycle.
Describe your experience with your nurse.
Some weeks I spoke with Hannah every day. She was amazing and would call daily at the same time with my blood or ultrasound results or drug instructions. I felt comfortable with Hannah and felt like she cared about me.
How was your experience with Glenn Schattman?
I mentioned in a previous response. I felt like Dr Schattman knew right from the start what protocol I should have, and he was always in control of what is next. He set my mind at ease after 3 miscarriages and having zero control over my care.
What one piece of advice would you give a prospective patient of Glenn Schattman?
Make sure you use your time with him wisely, have your questions prepared.
Describe the protocols Glenn Schattman used in your cycles and their degree of success.
He first started with an ultrasound and found that I had many follicles. He knew that it would probably be likely we would get a sufficient amount of eggs during retrieval. He also knew I had become pregnant naturally 3 times in the previous year. So he prescribed the lowest dosage of injectables for my protocol and a natural transfer, which was successful, I am now 15 weeks pregnant.
Describe the costs associated with your care under Glenn Schattman.
Most of our costs were covered by insurance. We paid an initial visit cost of $40 and $5,000 for PGS.
10
Doctor
Glenn Schattman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Weill Cornell Medical College
Upper East Side
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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7
Age
38
Treated
2016
Success with this Doc
?
Treatment
3 IUI, Donor Sperm
Diagnosis
Poor Egg Quality, Tubal Blockage
7
The place [Weill Cornell] is definitely a factory, so the face-to-face time is usually quite short...Monitoring hours are between 6:30 and 8:30 am so the waiting room is usually crowded. The staff is good about getting everyone checked in quickly and the nurses are constantly calling patients in so there is movement in the "line", but you just have to wait. The nurses drawing blood are quite skilled so the blood work is usually quick and painless. ..Jennifer (IUI nurse) was great. She was usually available when I called or at least gave me a call back that same day. Super organised and willing to answer my questions without rushing me off the phone.
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Age
38
Treated
2016
Success with this Doc
?
Race
Black or African-American
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, Donor Sperm
Diagnosis
Poor Egg Quality, Tubal Blockage
7
Describe your experience with Weill Cornell Medical College.
It's so busy. Monitoring hours are between 6:30 and 8:30 am so the waiting room is usually crowded. The staff is good about getting everyone checked in quickly and the nurses are constantly calling patients in so there is movement in the "line", but you just have to wait. The nurses drawing blood are quite skilled so the blood work is usually quick and painless. The system works like clockwork. The IUI scheduling didn't work out that great for me. They tell you to arrive by 8:30am, which is when the andrology lab opens. From there, if you are using frozen sperm, it is an hour-long thawing process, but it can be a long wait. For one IUI, I didn't actually get into the room for the IUI until after 10:30am (which I did not expect) so I was stressed out. I saw at least two other women in the waiting room who were also complaining about waiting for a long time. I don't know what they were in for, however. I would recommend that if you have other obligations, try to reschedule those obligations for hours later or another day if you go for an IUI. It takes much more time than they tell you.
During treatment, did you feel like you were treated like a number or a human?
The place is definitely a factory, so the face-to-face time is usually quite short. Dr. Kang, however, is very good at still making me feel like she knows who I am. She's always very warm.
Describe your experience with your nurse.
Jennifer (IUI nurse) was great. She was usually available when I called or at least gave me a call back that same day. Super organised and willing to answer my questions without rushing me off the phone. Diana, the care coordinator was also super helpful and she worked pretty seamlessly with Jennifer to schedule my IUIs and other appointments. The IVF team is different and I am just getting started there. The nurse I was assigned, Sarah, is different from Jennifer and a bit less warm and more "rushy". While I haven't had many interactions with her yet, so far I am not as satisfied as I was with the IUI nurse.
How was your experience with Hey-Joo Kang?
Dr. Kang is very warm and does take the time to answer my questions when I have them. My appointments are usually very short since they are mostly monitoring and there are always a lot of people so it is easy to feel rushed. I had a few HSGs with her, which were painful for me and she was always very understanding and encouraging. She was also able to spend more time with me when I had an appointment as opposed to the monitoring visits. I do wish I had more time to spend with Dr. Kang, but she did encourage me with my personal situation from the get-go.
What one piece of advice would you give a prospective patient of Hey-Joo Kang?
Don't expect to have long appointments with her.
Describe the protocols Hey-Joo Kang used in your cycles and their degree of success.
I started with natural IUIs because I have regular cycles and had good ovarian reserve etc. My "advanced" age is a factor we considered throughout as well as being single. I tried IUIs three times and all failed. I used donor sperm so my egg quality was seen as a factor. I had a blocked Fallopian tube as well, but after repeating the test, it eventually opened. To help with egg quality, she recommended I try CoQ10. We were going to try a medicated IUI, but based on my attempts, my age and egg quality, we went to IVF after failed IUI #3. I am just starting that cycle but it is much more complicated.
Describe the costs associated with your care under Hey-Joo Kang.
My insurance covered most of my IUI appointments so I just had to pay co-pays.
7
Doctor
Hey-Joo Kang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Weill Cornell Medical College
Upper East Side
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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7
Age
31
Treated
2015
Success with this Doc
No
Treatment
2 IVF
Diagnosis
Male Factor, Other
7
Truthfully, we cycled at Cornell because we were supposed to time with TESE. That being said, I was there as a tourist, so a busy clinic didn't bother me - I was just along for the ride and it was my first IVF so I didn't know what to expect. I was seen at the Upper East Side clinic, which was very clean, updated, and efficient. Monitoring appointments are performed early in the cycle by fellows in training, which I didn't min. My husband is in his fellowship and I work at a hospital, so I understand the necessity of learning/teaching. Later in the cycle all monitoring will be done by attending physicians - never technicians/nurses. All IVF coordinators were friendly and answered questions by email/phone within a few hours. Despite my recollection of having good communication with the IVF team, we actually had better communication on behalf of the urology staff. Some ot
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Age
31
Treated
2015
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Doctor
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IVF
Diagnosis
Male Factor, Other
7
Describe your experience with Weill Cornell Medical College.
Truthfully, we cycled at Cornell because we were supposed to time with TESE. That being said, I was there as a tourist, so a busy clinic didn't bother me - I was just along for the ride and it was my first IVF so I didn't know what to expect. I was seen at the Upper East Side clinic, which was very clean, updated, and efficient. Monitoring appointments are performed early in the cycle by fellows in training, which I didn't min. My husband is in his fellowship and I work at a hospital, so I understand the necessity of learning/teaching. Later in the cycle all monitoring will be done by attending physicians - never technicians/nurses. All IVF coordinators were friendly and answered questions by email/phone within a few hours. Despite my recollection of having good communication with the IVF team, we actually had better communication on behalf of the urology staff. Some other patients I met seemed annoyed that they had to come to the Upper Eastside location on weekends for monitoring and procedures if they were otherwise being followed at another office location. We were paying completely out of pocket; payment was required in full within the first few days of monitoring. Also had to pay in full upfront for saline sonogram, retrieval anesthesia and facility fee since performed in an OR. There were extra embryology fees as well, since we had to use ICSI.
During treatment, did you feel like you were treated like a number or a human?
Dr. Kang personally was fabulous and gave me a lot of personal attention, but she practiced in a very busy academic clinic setting. I didn't see the same doctor for monitoring appointments and she did not perform my egg retrieval. She did go out of her way to ensure she performed my embryo transfer. She personally called me with important developments throughout the cycle and I liked all the nurses and coordinators.
Describe your experience with your nurse.
Always answered phone calls and emails within a few hours. Very personable and approachable.
How was your experience with Hey-Joo Kang?
My primary doctor was Dr. Kang. I really liked her. She called me at important points of our cycle. Dr. Kliegman performed one of my ultrasounds and then my egg retrieval and I felt he was a little rough and did not have a warm bedside manner. When Dr. Kang called me the evening of my retrieval, she apologized for him. She was at another location on the day of my planned transfer and went out of her way to see me after her clinic and perform the transfer herself. She also trained/residency with my local ob-gyn, so maybe she felt like she needed to go out of the way to be more personable
What one piece of advice would you give a prospective patient of Hey-Joo Kang?
Expect to interact with multiple doctors in addition to Dr. Kang
Describe the protocols Hey-Joo Kang used in your cycles and their degree of success.
antagonist protocol (?) Follistim, Menopur, Ganirelix. 2 weeks of suppression with OCPs.
Describe your experience with your monitoring appointments.
I had traveled for this cycle, so I was at the will of the clinic regardless of wait times. I would typically check in early and be done by 9 am. there were always a ton of women in the waiting room and all seemed to move pretty quickly.
Describe the costs associated with your care under Hey-Joo Kang.
~$11K for the cycle (not meds) and ~$2k for ICSI. $14K for micro-TESE and a surgeon stand by fee. Out of pocket for meds was about ~$5k Egg retrieval performed in an OR, so anesthesiologist and facility fee also required. Maybe covered by insurance if local.
8
Doctor
Hey-Joo Kang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Weill Cornell Medical College
Upper East Side
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
6
Age
37
Treated
2016
Success with this Doc
?
Treatment
3 IUI, 1 IVF
Diagnosis
Unexplained
6
I did not like the fact that I ALWAYS had to leave a voicemail [at Weill Cornell] and then was called back. I never got a live person. This was extremely frustrating for me. I would have preferred some form for email ability since these are personal calls and very difficult to take in a small work office setting....The strength is that they have great labs and great doctors. The negatives is that it is a total factory. If you are looking for a lot of hand holding through the process this is NOT the pace for you. If you have a supper system outside of the doctors and just want the best medical care then Cornell is great. The waiting room can be intimidating since it's often packed for morning mornitiring.
+ Read more
Age
37
Treated
2016
Success with this Doc
?
Race
European
Income
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
Unexplained
6
Describe your experience with Weill Cornell Medical College.
The strength is that they have great labs and great doctors. The negatives is that it is a total factory. If you are looking for a lot of hand holding through the process this is NOT the pace for you. If you have a supper system outside of the doctors and just want the best medical care then Cornell is great. The waiting room can be intimidating since it's often packed for morning mornitiring.
During treatment, did you feel like you were treated like a number or a human?
Dr. Goldschlag made me fee like a human but Cornell as a whole is a factory.
Describe your experience with your nurse.
Shanice the coordinator is somewhat cold in the beginning but I think it's party due to the sheer volume of patients she has to coordinate. I did not like the fact that I ALWAYS had to leave a voicemail and then was called back. I never got a live person. This was extremely frustrating for me. I would have preferred some form for email ability since these are personal calls and very difficult to take in a small work office setting. Half way through I was assigned a new nurse and had a terrible first experience with her. I told goldschlag about not and he addressed it with her and we worked through the problem.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to convey critical information
How was your experience with Dan Goldschlag?
Dr. Goldschlag was very calm and collected during the whole process which is an nice trait to have since at time I was a basket case. He would check in on my emotional state as well as my physical. He always returned phone calls within 24 hours if I asked to speak with him directly and he never made me feel rushed on the phone. He also understood that finances played a part in our decisions and helped us decide to not waste any more money on IUIs since we have no insurance coverage our money was better spent on IVF. When I was having a hard time with the nurses he put me in touch with a head nurse to oversee my case which made me feel like he heard my complaint and really tried to fix the situation. Over great guy.
What one piece of advice would you give a prospective patient of Dan Goldschlag?
If you want to see him at daily monitoring then you can try to request him and if he's there he will see you. That helped me see him more often but he does travel through several offices so is not always in the upper east side office.
Describe the protocols Dan Goldschlag used in your cycles and their degree of success.
We started with injectables for IUI's since I was 36 when we started. Goldschlag suggested we not waste any time since my husband and I had been trying on our own for a year. I felt he took the time to really look for any causes -he saw a slightly misshapen uterus and then sent me for an MRI which helped to rule out some factors. We did 3 IUIs with injectables and then moved on to IVF at Goldschlag's recommendation. We did our egg retrieval and have transferred one bastocyst and are currently in the dreaded TWW.
Describe your experience with your monitoring appointments.
Monitoring was from 6:30-8:30am 7 days a week. The waits could be like 1/2 hour but I did notice that once I switched from IUI to IVF the did move me along faster in the morning. They are efficient and quick it's just very high volume of women.
Describe the costs associated with your care under Dan Goldschlag.
They give a handout with th expenses. The initial IVF cycle is $10.5K but that's not including medication or anything in the holdouts. I think it was roughly 15K without medication.
7
Doctor
Dan Goldschlag
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Weill Cornell Medical College
Upper East Side
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
32
Treated
2015
Success with this Doc
Yes
Treatment
2 IVF, 2 Egg Freezing
Diagnosis
10
[Our nurse] was kind, committed, thoughtful, easy-going, and empathetic...Someone from the nursing team mis-communicated to me when my next appointment was...Luckily, I was in town and was able to get over quickly. My transfer was then scheduled for later that afternoon.
+ Read more
Age
32
Treated
2015
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF, 2 Egg Freezing
Diagnosis
10
During treatment, did you feel like you were treated like a number or a human?
Dr. Schattman was very involved in my case from the get-go. He took ample time to sit and explain thing to me and my husband. He was readily available whenever we had questions. My first retrieval was not as successful as we or he wanted it to be and he was very honest about that. He was candid in saying that he was disappointed and thought we could do better with a stronger protocol. I appreciated that he didn't sugarcoat or tell me that this was the best we could do. We moved forward with another retrieval and he switched the protocol and we nearly doubled the amount of eggs we were able to retrieve and quadrupled the amount of embryos we were able to create.
Describe your experience with your nurse.
She was kind, committed, thoughtful, easy-going, and empathetic
What specific things went wrong at this clinic?
  • Provided conflicting information
How was your experience with Glenn Schattman?
I felt like Dr. Schattman always had my best interest at heart. He listened to me and understood what we were trying to achieve and came up with the best course of action to achieve it. He was patient and kind and very prompt with his responses. I do wish that he spoke in more laymans terms as it was sometimes hard to follow what he was saying. Sometimes I would need to call back and have him explain what he said again but he always did so. He tried to be there for most of my appointments and did end up doing my second retrieval. We felt more confident having him do it than another doctor.
What one piece of advice would you give a prospective patient of Glenn Schattman?
Ask about all your options and try to fully understand them. As clearly as you can, explain your objective to him and try to give suggestions of what you'd like to do. He will try to accommodate you as long as he agrees that it could work. I wanted to be very proactive and move quickly and had suggestions of how I thought we could do that -- he listened to me and then formulated a plan of how we could accomplish what i wanted.
10
Doctor
Glenn Schattman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Weill Cornell Medical College
Upper East Side
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
38 - 40
Treated
2014 - 2016
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Recurrent Pregnancy Loss
9
[Weill Cornell] Strengths: excellent care, patient needs first- felt like decisions and recommendations were based on what was best for me medically and not what would line their pockets or skew their results as other clinics might. Other strength is I love that all blood test results are same day and I never waited too long there. Cons: honestly biggest con is cost. It's a fortune...$20k for one round of ivf when you add up cost for ivf, icsi, sounding, and meds. $5k for each natural frozen cycle. Pgs was over $6k so we declined.
+ Read more
Age
38 - 40
Treated
2014 - 2016
Success with this Doc
?
Race
Ashkenazi Jewish
Income
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Recurrent Pregnancy Loss
9
Describe your experience with Weill Cornell Medical College.
Strengths: excellent care, patient needs first- felt like decisions and recommendations were based on what was best for me medically and not what would line their pockets or skew their results as other clinics might. Other strength is I love that all blood test results are same day and I never waited too long there. Cons: honestly biggest con is cost. It's a fortune.
During treatment, did you feel like you were treated like a number or a human?
He's a good guy. He gives us his honest opinion even when not in his financial best interest. Answers all questions no matter how small. Understands the emotional impact of it all. Willing to customize a plan to your situation and adjust. Delivers bad new honestly without hiding it hasn't given us false hope.
Describe your experience with your nurse.
The nurses are great you can call them anytime with any questions. Hannah talked to me many times when I had bad news and patiently answered a million questions.
How was your experience with Glenn Schattman?
We're still in treatment so can't really fully answer til done. Despite 4 miscarriages in one year we've not considered switching doctors so that should say something that we still trust him. He seems like a top doctor, an expert - and a human being - which is the ideal combination in this profession I think. He won't do unnecessary interventions so if he says x is worth the $ it probably is and if not he'll tell you.
What one piece of advice would you give a prospective patient of Glenn Schattman?
Don't expect to see him every time prepare to see and talk to mostly staff it's just how that clinic works. If at any point you're not clear on something just call the nurse and tell them. Sometimes they assume you understand when you don't just have to speak up.
Describe the protocols Glenn Schattman used in your cycles and their degree of success.
We used a combo of follistim, menopur - then added ganirelix for a few days and triggered with a combo of hcg and Lupron (one night only). He did the retrieval himself which produced 19 eggs (in a 40 year old!) and 6 usable day 5 blasts. Only thing I feel they could have better prepared me for was the bloat getting worse post retrieval otherwise quite thorough. Also did one natural drug free frozen transfer since then- transferred one embryo which worked but ended in an 8 week miscarriage. I was grateful they were willing to do a drug free transfer and totally natural. Much easier.
Describe your experience with your monitoring appointments.
All monitoring is 630-830 am and I was told the afternoon before whether to come in next day so that's a pain schedule wise but they tell you that in advance. But you're not waiting long. It can feel impersonal because it's a well oiled machine with so many women but they manage it very professionally
Describe the costs associated with your care under Glenn Schattman.
Insane. $20k for one round of ivf when you add up cost for ivf, icsi, sounding, and meds. $5k for each natural frozen cycle. Pgs was over $6k so we declined.
9
Doctor
Glenn Schattman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Weill Cornell Medical College
Upper East Side
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
43 - 44
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
8 IVF, Donor Sperm
Diagnosis
Poor Egg Quality, Unexplained
8
Expect high volume and the pros and cons that come with it [at Weill Cornell - U East]. Less personal attention but very efficient. The retrieval procedures done through NY Presbyterian were as stress-free as I think they could possibly have been...I went out of my way to get there very early in the morning to minimize wait time to 20-3min. Otherwise waits were anywhere from 30min to 2hrs. Going to the satellite clinic in Tribeca was extremely helpful as it was closer to me and less crowded...
+ Read more
Age
43 - 44
Treated
2015 - 2016
Success with this Doc
Yes
Race
East Asian
Income
$100K - $199K
Occupation
Doctor
Order & Number of Docs Seen
1 Doc Seen
Treatment
8 IVF, Donor Sperm
Diagnosis
Poor Egg Quality, Unexplained
8
Describe your experience with Weill Cornell Medical College.
Expect high volume and the pros and cons that come with it. Less personal attention but very efficient. The retrieval procedures done through NY Presbyterian were as stress-free as I think they could possibly have been.
During treatment, did you feel like you were treated like a number or a human?
Dr Owen Davis was very personable, listened to my preferences with respect, and was upfront with the statistics of achieving pregnancy at my age. He always called back within 36hrs of leaving a message, sometimes within 2 - 4 hrs.
Describe your experience with your nurse.
Primary Nurse: had a miscalculation issue regarding cycle days and expected time of embryo transfer. Nurse was not very clear in setting expectations and I had to do a last minute stressful scramble with my work schedule. Spoke to Dr. Davis and requested to have nurse changed. Subsequent nurse was was very clear and concise thereafter. Nursing Staff: high volume clinic, very professional and friendly except for one nurse (eastern block - russian/ukranian?) who was a bit cold and never bothered to have me check my name/birthdate blood tube label like all the other nurses did. Surgical nursing staff for retreivals at NY Presbyterian: phenomenal. Can't say enough good things about them. Super caring and attentive.
What specific things went wrong at this clinic?
  • Lost paperwork
  • Failed to convey critical information
How was your experience with Owen Davis?
Dr Davis was very knowledgeable. He was upfront and honest about what my chances were of achieving a positive outcome from a biological as well as a financial perspective. He expressed his own preferences for certain protocols and also adjusted to accommodate my preferences readily. He patiently answered all my questions when I didn't understand something clearly.
What one piece of advice would you give a prospective patient of Owen Davis?
He is very informative and can give you lots of statistics off the top of his head. Take notes to create a plan, as well as a back up plan, that you are comfortable with. Be ready to clearly discuss your options and questions before going in thereafter. Dr Davis is a highly ranked fertility doctor, not a therapist (so don't expect lovely dovey emotional support and hand holding). But do expect honesty and results consistent with the expectations he set.
Describe the protocols Owen Davis used in your cycles and their degree of success.
Frozen embryo transfer over fresh - better success rates. PGS testing - Dr Davis was neutral about this. After several unsuccessful cycles, I did not want to lose time in case of a miscarriage. I requested testing eventually and he did not disagree. In retrospect, I would have started with PGS testing right away. After batching 3 retrieval cycles with 54 eggs retrieved, only 2 were genetically normal. Transferred 1 of the 2 and achieved pregnancy. Meds: Follistim, ganirelex, menopur. Medicated embryo transfer cycle: Didn't want to leave anything to chance.
Describe your experience with your monitoring appointments.
I went out of my way to get there very early in the morning to minimize wait time to 20-3min. Otherwise waits were anywhere from 30min to 2hrs. Going to the satellite clinic in Tribeca was extremely helpful as it was closer to me and less crowded.
Describe the costs associated with your care under Owen Davis.
Dr Davis is Out of Network. So I had to pay out of pocket for his visits and procedures e.g. hysterocsopy, pregnancy ultrasound. Initially I paid out of pocket for all procedures, meds and most bloodwork. They have a flat fee per IVF procedure with add'l cost per transfer. Within range of expected costs for IVF comparable to other clinics. My Insurance started covering IVF in 2016 - costs decreased significantly to deductible only.
10
Doctor
Owen Davis
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Weill Cornell Medical College
Upper East Side
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
3
Age
34
Treated
2016
Success with this Doc
No
Treatment
2 Fertility Medications
Diagnosis
Other
3
I barely remember them [the nurses at Weill Cornell] ; it was always a different person. They would just prep me for ultrasound and not say anything. They shouted your name in the waiting room and when it came to taking bloods you were passed onto another nurse who took the bloods...Strengths; academic institute with apparently good success rates-active research programs Weaknesses; waiting room etiquette is outrageous. It is like a cattle mart of women...When you go inside it is in and out as fast as possible. There is no humanized aspect to their approach whatsoever.
+ Read more
Age
34
Treated
2016
Success with this Doc
No
Race
European
Income
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 Fertility Medications
Diagnosis
Other
3
Describe your experience with Weill Cornell Medical College.
Strengths; academic institute with apparently good success rates-active research programs Weaknesses; waiting room etiquette is outrageous. It is like a cattle mart of women and the nurses come out and shout your name. When you go inside it is in and out as fast as possible. There is no humanized aspect to their approach whatsoever.
During treatment, did you feel like you were treated like a number or a human?
Less than 5 mins of consolation time face to face He was reluctant to elaborate on the research or literature behind some of the results of my tests
Describe your experience with the nursing staff.
I barely remember them; it was always a different person. They would just prep me for ultrasound and not say anything. They shouted your name in the waiting room and when it came to taking bloods you were passed onto another nurse who took the bloods.
What specific things went wrong at this clinic?
  • Lost paperwork
  • Failed to send your chart to another clinic
  • Failed to consider drug intolerance
How was your experience with Isaac Kligman?
Dr. Kligman was a nice man, who initially appeared to be great. However he spent less than 10 mins face to face time with me to discuss my results and diagnosis. He was reluctant to elaborate on reasons or causes for my diagnosis. When I asked questions (I am from a medical background); he was flippant, a little arrogant about the answers. He prescribed too low a dose of the treatment drug decided on. His office contacted me to congratulate me on pregnancy when it was clear by the numbers and my history of a previous chemical pregnancy that I was having another chemical pregnancy. It was impossible to contact him-having to leave a voicemail for his administrators, who would take 24hours to call you back. He never called me back-he always had a nurse (who is unaware of your medical history) call you back. This clinic is a conveyor belt. The waiting room is not discrete with nurses coming out and just shouting your name out so that the other 100 people in the room can hear it.
Describe the protocols Isaac Kligman used in your cycles and their degree of success.
I was diagnosed with low progesterone. I was prescribed a low dose of progesterone. On my first cycle taking the progesterone I became pregnant. I called his office to arrange a good test. They called me back the next day. After I did the blood (3 days after initial positive result), they congratulated me on being pregnant but told me that my progesterone was low and that I should have been on a higher dose and to start taking more. I already knew it was too late at this point. I told the nurse I thought the HCG levels were too low and she told me to wait another 5 days. I bled 4 days later-without any contact from Dr. Kligmann at any stage of the process. I was also taking a prescription medication at the time related to an autoimmune disorder that he assured me was have to use during the trying to convince period. I have since found out that this drug has been shown (by a number of publications in reputable journals using large study groups) that this medication increases your risk of spontaneous miscarriage significantly. I was never made aware of this by Dr. Kligmann.
3
Doctor
Isaac Kligman
Communication
Trustworthiness
Explained risks
Adaptability
Frequency seen during appointments
3
Clinic
Weill Cornell Medical College
Upper East Side
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
31
Treated
2016
Success with this Doc
Yes
Treatment
2 Egg Freezing, IVF
Diagnosis
Anovulation
10
The Cornell nursing staff was great. They are quick to return your calls and answer your questions thoroughly...Cornell is a well oiled machine. Monitoring is from 6:30-8:30am. I usually arrived around 6am as it's first come first serve. By 6:15 there are several women waiting. They run the clinic efficiently but still bring your patience...Two egg retrials using Gonal, menopur and cetrotide. Medicated antagaonist Egg transfer...Do not expect to have your hand held. Have a support system outside of Cornell and take comfort that you are being treated at one of the best clinics.
+ Read more
Age
31
Treated
2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 Egg Freezing, IVF
Diagnosis
Anovulation
10
Describe your experience with Weill Cornell Medical College.
Cornell is a well oiled machine. Monitoring is from 6:30-8:30am. I usually arrived around 6am as it's first come first serve. By 6:15 there are several women waiting. They run the clinic efficiently but still bring your patience.
During treatment, did you feel like you were treated like a number or a human?
Cornell is a large facility. You will not see your doctor at morning monitoring. The nurses are your first point of contact and very responsive. When I had an appointment with Dr. Kligman he was always personable and professional. Although I would not expect any doctor at Cornell to be a hand holder.
Describe your experience with your nurse.
The Cornell nursing staff was great. They are quick to return your calls and answer your questions thoroughly.
How was your experience with Isaac Kligman?
Dr. Kligman was recommended to me by a friend. He is very professional and kind. I trusted his treatment plan. He preformed my first ER and my ET. At Cornell you will not see your doctor regularly and the nursing staff is your primary contact. Dr. Kligman called me when I had to postpone a cycle due to results from a Pre- cycle test which I greatly appreciated.
What one piece of advice would you give a prospective patient of Isaac Kligman?
Do not expect to have your hand held. Have a support system outside of Cornell and take comfort that you are being treated at one of the best clinics. When you have an appointment with Kligman have your questions ready and make the most of each visit. I never felt rushed during our appointments.
Describe the protocols Isaac Kligman used in your cycles and their degree of success.
Two egg retrials using Gonal, menopur and cetrotide. Medicated antagaonist Egg transfer.
Describe your experience with your monitoring appointments.
I arrive 30 minutes before monitoring opened. There was always a line but arriving early I was usually finished within 30 minutes of clinic opening.
Describe the costs associated with your care under Isaac Kligman.
ET- $10k-$15k, meds $3k and ET-$4k
8
Doctor
Isaac Kligman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Weill Cornell Medical College
Upper East Side
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
33
Treated
2016
Success with this Doc
Yes
Treatment
5 IUI, 1 IVF
Diagnosis
Male Factor
9
Yes - the waiting room [at Weill Cornell Medical College] is filled with patients. But, the wait times are less than 20 minutes about 90% of the time. Monitoring hours of 6:30-8:30 are convenient and I often showed up at 8:40 with no issues. If your doctor wants you to schedule an appointment, appointments are easy to come by (typically) and rarely did I ever have to wait... you will always be leaving voice mails for nurses and assistants. BUT, don't get discouraged, I received phone calls back the same day 99% of the time. Your messages will be returned!
+ Read more
Age
33
Treated
2016
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
5 IUI, 1 IVF
Diagnosis
Male Factor
9
Describe your experience with Weill Cornell Medical College.
The offices at Will Cornell are also superbly up-to-date and clean, which sounds obvious, but is not something I found in other clinics. The waiting room is quiet, clean and efficiently run. The exam rooms are similarly clean and machines look new. Yes - the waiting room is filled with patients. But, the wait times are less than 20 minutes about 90% of the time. Monitoring hours of 6:30-8:30 are convenient and I often showed up at 8:40 with no issues. If your doctor wants you to schedule an appointment, appointments are easy to come by (typically) and rarely did I ever have to wait.
During treatment, did you feel like you were treated like a number or a human?
After 2 of my failed transfers, Dr. Spandorfer called me on the phone unprompted to tell me he was sorry that the transfers did not work.
Describe your experience with your nurse.
One thing to note - you will always be leaving voice mails for nurses and assistants. BUT, don't get discouraged, I received phone calls back the same day 99% of the time. Your messages will be returned!
What specific things went wrong at this clinic?
  • Provided conflicting information
How was your experience with Steven Spandorfer?
I was very happy to have chosen Dr. Spandorfer and Weill Cornell after having negative experiences at another clinic. I felt like Dr. Spandorfer was readily available to speak on the phone if needed and I saw him during most of my visits. He loves to tell corny jokes - but this doesn't bother me. Infertility is so depressing, that it was kind of nice to have the mood lightened.
What one piece of advice would you give a prospective patient of Steven Spandorfer?
Be proactive. Always ask questions if you have them and don't be shy to speak up if you have concerns.
Describe the protocols Steven Spandorfer used in your cycles and their degree of success.
IVF + ICSI - We had male factor infertility with low morphology so he felt that ICSI was necessary to get the best quality sperm. I believe my IVF injections were given to me in low, steady dosages so as to improve the quality of my eggs for retrieval. We successfully fertilized 11 embryos (out of 15 eggs) and 5 made it to Day 5. For our fresh transfer of 1 embryo, we were not successful. For our second transfer - a frozen cycle - I was put on birth control, lupron, estrogen patches and progesterone in oil. We transfered 2 frozen embryos and were not successful. For our 3rd transfer - another frozen cycle - we did the same process and transfered 2 embryos. We are currently 6 weeks 4 days pregnant with 1. Our first ever positive in 2.5+ years. The only change this cycle was I had a hysteroscopy and lining scratch the month prior.
Describe the costs associated with your care under Steven Spandorfer.
My IUIs were covered by insurance with only copays. My insurance did not cover IVF or any drugs involved with IVF. IVF + ICSI + fresh transfer + embryo storage + the hospital fee + sperm collection + all bloodwork/ultrasounds cost us approximately $15,000 (medications not included). Each frozen embryo transfer was approximately $4600 (medications not included).
8
Doctor
Steven Spandorfer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Weill Cornell Medical College
Upper East Side
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
40 - 42
Treated
2014 - 2016
Success with this Doc
Yes
Treatment
6 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality
8
Strengths [of Weill Cornell Medical College]: very efficient and able to handle high volumes of patients. Flexible monitoring hours. Highly successful results. Weaknesses: some issues with billing/ filing insurance claims/ getting reimbursements. You don't see your primary Dr for most procedures. Retrievals are done at the hospital across the street vs in office, which is an added expense.... Dr. Davis' nursing staff is extremely responsive and caring. There are a high number of patients for daily monitoring; however, most Dr's took the time during ultrasounds to explain the results and answer questions. Patients see whichever Dr is in duty for monitoring, retrievals and transfers.
+ Read more
Age
40 - 42
Treated
2014 - 2016
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Business Executive
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
6 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality
8
Describe your experience with Weill Cornell Medical College.
Strengths: very efficient and able to handle high volumes of patients. Flexible monitoring hours. Highly successful results. Weaknesses: some issues with billing/ filing insurance claims/ getting reimbursements. You don't see your primary Dr for most procedures. Retrievals are done at the hospital across the street vs in office, which is an added expense.
During treatment, did you feel like you were treated like a number or a human?
Dr. Davis' nursing staff is extremely responsive and caring. There are a high number of patients for daily monitoring; however, most Dr's took the time during ultrasounds to explain the results and answer questions. Patients see whichever Dr is in duty for monitoring, retrievals and transfers.
Describe your experience with your nurse.
Dr Davis' primary nurses are amazing. I worked with 1 in 2014 who was fantastic. She left in 2016, and there was a period of time where a nurse was filling in. I experienced communication gaps during this time period. Dr Davis now has a new primary nurse, and she is also excellent.
What specific things went wrong at this clinic?
  • Failed to convey critical information
How was your experience with Owen Davis?
Dr Davis is extremely knowledgeable and knew my chart and history inside and out before our consults. He is willing to try numerous treatment options and does not get discouraged by poor responders. Dr. Davis is extremely busy and prefers phone calls to emails. If you have questions, leave a message with his assistants, and he will call back quickly.
What one piece of advice would you give a prospective patient of Owen Davis?
Dr Davis is excellent with dealing with finished ovarian reserve. He is willing to try multiple stimulation options to achieve the best outcome possible. If you need to reach him during a call, call his amazing Assistant, and she will have him call you right back.
Describe the protocols Owen Davis used in your cycles and their degree of success.
Co-culture, Estrogen priming & 450 Gonal-f & and 150 menopur to stimulate follicle growth; cetrotide to prevent ovulation; HCG to trigger. I had 1 successful pregnancy from this protocol. Co-culture, 150 Gonal-f & 75 menopur; cetrotide to prevent ovulation; HCG trigger. I had more follicles on this low dose protocol and had a chemical pregnancy.
Describe your experience with your monitoring appointments.
Monitoring appointments are very busy and the waiting room is full most days.
Describe the costs associated with your care under Owen Davis.
IVF cycle with co-culture: $11,500 ICSI: $2,630 Anesthesia: $800 Hospital admitting fee for retrieval: $1,005.84
10
Doctor
Owen Davis
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Weill Cornell Medical College
Upper East Side
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
32 - 33
Treated
2014 - 2015
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Anovulation, Male Factor, PCOS
10
The billing staff [at Cornell Weill] is courteous and will help you navigate things....Jackie Stahl is amazing. I cannot say enough about her. She is knowledgeable, funny, kind, encouraging, efficient but will take the time you need, generous, organized... I really could go on and on.
+ Read more
Age
32 - 33
Treated
2014 - 2015
Success with this Doc
Yes
Race
European
Income
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
Anovulation, Male Factor, PCOS
10
Describe your experience with Weill Cornell Medical College.
The facilities are pretty up to date and not overly cold or clinical. The waiting room is large, which is in a sense nice because when it's crowded (every morning) you get a sense of how many people are in the infertility journey with you. I appreciate that the egg retrievals and embryo transfers are done in a sterile OR environment, not in an office, though I was a little sad my husband couldn't be in the OR for the transfer. The billing staff is courteous and will help you navigate things.
During treatment, did you feel like you were treated like a number or a human?
He was always very pleasant, could crack a good (but still professional) joke here or there, and even though he may have simply glanced at my chart right before he walked in every time to remind himself who I was in the first month or so (I mean, let's be honest), it never felt like that - it always seemed like he knew just who I was.
Describe your experience with your nurse.
Jackie Stahl is amazing. I cannot say enough about her. She is knowledgeable, funny, kind, encouraging, efficient but will take the time you need, generous, organized... I really could go on and on.
How was your experience with Steven Spandorfer?
Dr. Spandorfer was good to work with. He's pretty down to earth, pleasantly jocular (but professional), and in my experience was able to both level with me and my husband as well as be sensitive at tough times. He also rolled with my husband's inappropriate sense of humor.
What one piece of advice would you give a prospective patient of Steven Spandorfer?
He's a good RE for you if you appreciate the facts. He can be very empathetic, and is always pleasant, but he's not going to be a touchy-feely hand-holder. For my money, that's good, because you know he's giving you the lay of the land and not b.s.'ing you.
Describe the protocols Steven Spandorfer used in your cycles and their degree of success.
We started with a Clomid 100mg+TI cycle, as I'd done one unmonitored Clomid cycle with my OB and apparently not ovulated (PCOS), and my husband's MFI wasn't so pronounced as to make TI a complete waste of time. It took that cycle to discover I needed a trigger to ovulate, and we repeated Clomid 100mg+TI the next cycle, when I successfully ovulated. The following cycle we stepped up to IUI. Our 3rd cycle with Dr. Spandorfer I didn't respond to the initial dose of 100mg so was bumped up to 200mg (I think?) and did ovulate, again IUI. In December, continuing with 200mg/IUI I had visual disturbances on the Clomid, which Dr. Spandorfer took very seriously, and gave me the IVF talk. Due to my very high AMH, he was not open to doing injects IUIs with me, so we went to IVF+ICSI after our final IUI cycle was a bust. We did a standard antagonist protocol with ICSI. Started at 125iu FSH, went down after bloodwork monitoring, then back up, then down again, added in 1 vial Menopur/day after about 5-6 days, along with Ganirelix. Triggered with 5,000iu hCG. 23 retrieved, all 23 mature, which I think says something very impressive about Dr. Spandorfer's management of my crazy PCOS ovaries. 16 fertilized with ICSI (which is around the 70% fert rate "they" look for with ICSI). I developed mild OHSS ahead of the transfer, but Dr. Spandorfer had me come in for close monitoring to ensure the transfer would be safe. We did a 5dt of one blastocyst (Dr. Chung did it - he was lovely and very encouraging) and were able to freeze an additional 7. I realized I was successfully pregnant when my OHSS returned (moderate this time - incredibly unpleasant). The upside of the OHSS was that I got a bunch of early ultrasounds to confirm an intrauterine pregnancy by 4 weeks 6 days, onward. I was released to the care of my OB by 7+ weeks, and the result is my almost 4-month-old daughter who's sleeping in her crib as I type this. If we decide to try for a second, we'll go back to Dr. Spandorfer, even though he's not on our insurance any longer.
Describe your experience with your monitoring appointments.
IVF monitoring hours are "monitoring hours." TI or IUI monitoring hours are (with the exception of weekends) all with your dedicated RE, and specifically scheduled.
Describe the costs associated with your care under Steven Spandorfer.
IVF was about $15K. TI/IUI cycles were about $4-5K. I had to tack on extra costs for OHSS management at the end of the IVF cycle. I was fortunate that diagnostic testing early on and blood work throughout were covered, otherwise that would have added up astronomically in the IUI cycles. (IVF fee covers blood work until actual pregnancy testing and evaluation.)
10
Doctor
Steven Spandorfer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Weill Cornell Medical College
Upper East Side
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
32 - 35
Treated
2013 - 2016
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Male Factor
10
Cornell is a well respected clinic where the doctors confer on approach and they also have excellent support services (genetics, billing, etc.). It lacks a personal touch and that waiting room in the morning for monitoring is about the worst place on this Earth but some of it comes with the territory. It's important to work to establish a relationship with your doctor and his assistant and focus on that and otherwise ensure to advocate for what you need as they are responsive.
+ Read more
Age
32 - 35
Treated
2013 - 2016
Success with this Doc
Yes
Race
European
Income
$500K
Occupation
Lawyer
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor
10
Describe your experience with Weill Cornell Medical College.
Cornell is a well respected clinic where the doctors confer on approach and they also have excellent support services (genetics, billing, etc.). It lacks a personal touch and that waiting room in the morning for monitoring is about the worst place on this Earth but some of it comes with the territory. It's important to work to establish a relationship with your doctor and his assistant and focus on that and otherwise ensure to advocate for what you need as they are responsive.
During treatment, did you feel like you were treated like a number or a human?
Cornell has a reputation for being a "factory-like" clinic, and I echo the sentiment in regards to monitoring, nursing staff, etc. There are improvements to be made, for sure, but on the whole it is a well run clinic. However, I have never felt like Dr. Kligman was not fully invested in my success and cared personally about my care. If we saw one another on the street, he would recognize me, call me by name and stop for a chat.
Describe your experience with your nurse.
I have had VERY mixed experiences with the nursing team. The attitude, level of organization and information given vary drastically from nurse to nurse. I find that most of them are not very compassionate, frankly - I'm ok with that as I understand they have a difficult job but every once in a while it would feel nice to have a personal connection. I have never been in a situation where I have not timely received instructions or have been given incorrect instructions, however - they are on the whole, organized when it comes to following protocols.
How was your experience with Isaac Kligman?
Dr. Kligman has been my doctor since 2013 at which time we did our first IVF cycle and I became pregnant with our first child. I resumed seeing him in 2016 and we are working on number two. Dr. Kligman is the ultimate professional. He is smart, well-versed, courteous and caring. He is always responsive to my concerns and questions and provides straightforward and honest answers (he is not one to sugar coat). In between cycles, I had a natural pregnancy that ended in miscarriage. He insisted on caring for me the whole way through, was completely supportive through a difficult time and even insisted on doing my D&C himself so that he could be comfortable that I would not have any delays when I was ready to try again. He makes recommendations, and feels strongly about them, but will also let you give input on your preferred course of treatment and supports alternative courses of action. We are having a tough time with number two and this is when your care gets put to the test but thus far I have not lost any confidence in him as my doctor. I think Cornell as a practice can be somewhat rigid in approach and I see this from time to time in the way Kligman practices but ultimately he won't stick with something that isn't working. I always feel in good hands.
What one piece of advice would you give a prospective patient of Isaac Kligman?
You have to do some self-education and be prepared to ask questions and prompt him as he won't always be as effusive as you might want him to be. He is 100% willing to spend all the time in the world with you discussing treatment and options but you should come prepared with a list of questions and concerns.
Describe the protocols Isaac Kligman used in your cycles and their degree of success.
On our initial round of IVF, I was 32 and had no identified issues - our issue was male infertility - so was a fairly straightforward situation as these things go. We used ICSI and ended up with 8 day 5 blasts - we put one in and we have our daughter and froze the remaining 7. They were not PGS tested as that was fairly new at the time. All of my FETs are being done on a medicated cycle using Lupron, estrogen and progesterone. We have opted for a single embryo transfer in each case (he has suggested we move to two, which we are considering).
Describe your experience with your monitoring appointments.
The waiting is the worst, and some days it can be up to an hour. This is the number one thing I would change about the experience and wish it could feel less like a cattle call.
Describe the costs associated with your care under Isaac Kligman.
Dr. Kligman accepts some insurance and we had coverage for many of our treatments but paid out of pocket for fertility medication and some hospital charges.
10
Doctor
Isaac Kligman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Weill Cornell Medical College
Upper East Side
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
40
Treated
2016
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF, 3 Embryo Freezing
Diagnosis
Diminished Ovarian Reserve
7
approximate total for one round of IVF cost me about $22,000+ [at Cornell]. That includes medications which were around $5-6k. I was able to lower the estimated medication costs of $8K but receiving donations from friends that had unused medications. To use the hospital at NY Presbyterian (for retrievals and transfer) cost an additional $1100. The cycle itself cost about $10K, then additional fees for ICSI, embryo culture, egg freezing, and some other items I can't remember.
+ Read more
Age
40
Treated
2016
Success with this Doc
Yes
Race
East Asian
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
2 IUI, 1 IVF, 3 Embryo Freezing
Diagnosis
Diminished Ovarian Reserve
7
Describe your experience with Weill Cornell Medical College.
Cornell has a lot of patients, so their volume everyday is high. The downside of having monitoring hours only from 6:30-9am means that the wait could be long. I tended to go on the later end of monitoring, closer to 9am, so my time there was about 20-30 minutes. There have been times I've waited close to an hour for monitoring. The clinic is clean, spacious, and well-run. If I needed to talk to billing, they would try to accommodate me while I was there. There is also a genetic counselor in the office. Cornell also closes down for a couple of weeks, two times a year, June and December. This is to recalibrate all their equipment.
During treatment, did you feel like you were treated like a number or a human?
Dr Chung was very compassionate, did not rush me through our consult, answered all my questions and concerns, and really took the time to make me feel heard. He called me personally after the retrieval to give me an update, and also called me to provide status on the embryo development. When the cycle didn't work out, he was very empathetic and supportive.
Describe your experience with your nurse.
I can't remember her name, but she was very organized and straightforward. Very responsive to my phone calls and questions. Always received a phone call back within 2 -3 hours.
How was your experience with Pak Chung?
In my earlier response, I described Dr Chung as a very compassionate and supportive doctor. He has great bedside manner, and he never rushed me along. He is very caring. He did a couple of the ultrasounds and his technique was gentle. I've had other doctors at Cornell perform the ultrasound and it just felt like they were jabbing me and causing discomfort, without any recognition that it was painful.
What one piece of advice would you give a prospective patient of Pak Chung?
Ask all your questions during the consult, he won't rush you. And he won't look at you like you're crazy.
Describe the protocols Pak Chung used in your cycles and their degree of success.
Follistim (300iu) daily and 150 Menopur, HCG trigger shot. Then progesterone shots after retrieval. We transferred 2 Day 3 embryos since they didn't look like they were going to make it to Day 5, so Dr Chung suggested we transfer at Day 3, hoping the embryos would be happier in the uterine environment since they weren't development as quickly as they should. Sadly, the embryos did not implant. The original goal was to do PGS testing on Day 5 embryos, but that didn't work out.
Describe your experience with your monitoring appointments.
monitoring hours were from 6:30am - 9am. I had flexibility with my schedule so that allowed me to go later. the wait was about 20-30 minutes usually, with busy days up to an hour. i would prefer more flexible hours. the volume of patients here is so high that there are women waiting in line as early as 6am. The nurses call out your name when it's your turn, but the waiting area is so big, sometimes you can't hear them. And sometimes I was afraid to use the restroom in fear that I'd miss them calling my name.
Describe the costs associated with your care under Pak Chung.
approximate total for one round of IVF cost me about $22,000+. That includes medications which were around $5-6k. I was able to lower the estimated medication costs of $8K but receiving donations from friends that had unused medications. To use the hospital at NY Presbyterian (for retrievals and transfer) cost an additional $1100. The cycle itself cost about $10K, then additional fees for ICSI, embryo culture, egg freezing, and some other items I can't remember.
10
Doctor
Pak Chung
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Weill Cornell Medical College
Upper East Side
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
6
Age
38
Treated
2016
Success with this Doc
No
Treatment
2 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Tubal Blockage
6
Hundreds of women come for monitoring and appointments every day [to Cornell]. Dr. Chung did his best to explain things but it is difficult to spend more than 15 minutes with a patient. It is also difficult to call or email and get a response directly from your specific doctor. After 4pm or 5pm there is an answering service. A message is sent to the attending on call for that particular evening and you get a call back about an hour or two later.
+ Read more
Age
38
Treated
2016
Success with this Doc
No
Race
East Asian
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
2 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Tubal Blockage
6
Describe your experience with Weill Cornell Medical College.
Cornell has good success rates, skilled physicians, and good labs. However, the high volume of patients serves as a barrier to quality individual time with your RE. You will see different RE's throughout monitoring, retrieval, and transfer.
During treatment, did you feel like you were treated like a number or a human?
Hundreds of women come for monitoring and appointments every day. Dr. Chung did his best to explain things but it is difficult to spend more than 15 minutes with a patient. It is also difficult to call or email and get a response directly from your specific doctor. After 4pm or 5pm there is an answering service. A message is sent to the attending on call for that particular evening and you get a call back about an hour or two later.
Describe your experience with your nurse.
My primary nurses were responsive and compassionate. With regard to the nursing staff, because of the hundreds of patients, occasionally there will be a prescription mishap (forget to call pharmacy or call the wrong pharmacy) or provided with wrong instructions (instructed to come back next day for monitoring and blood work when you were just there that morning and follicles are still small).
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
How was your experience with Pak Chung?
Dr. Chung provided a good overview of the different levels of med protocols that the Cornell reproductive program utilizes (there are five different levels). He also explained that the 3 key ingredients for success are egg, sperm, and uterus. When my first IVF cycle that led to a transfer failed, he explained that it was a matter of luck. He remained optimistic and encouraged us to keep trying. He said that it's a matter of finding a good egg. From my perspective, my experience at Cornell would have been more optimal had I been able to see Dr. Chung all throughout monitoring, retrievals and transfers. Also, my very first IVF cycle was canceled because the eggs did not respond to the injectibles. I have since consulted with three other REs who stated they would not have recommended that particular protocol for my situation. But I do understand that it is generally a matter of trial and error and that each woman can respond differently to med protocols.
What one piece of advice would you give a prospective patient of Pak Chung?
Be your own health advocate and ask detailed questions.
Describe the protocols Pak Chung used in your cycles and their degree of success.
Cycle #1 - Micro-dose Lupron 2x daily 20units = 40 units daily until trigger Result - canceled after 10 days because no response Cycle #2 - Estrogen priming with patch commencing one week after ovulation; Gonal F 300u and Menopur 150u daily; Cetrotide Result - three eggs, 2 retrieved, 1 fertilized, D3 transfer; 8 cell no fragmentation; BFN Cycle #3 - same protocol as cycle #2 Result - 4 eggs, 4 retrieved, 1 immature, 2 fertilized, D3 transfer; 8 and 6 cell; BFN
Describe your experience with your monitoring appointments.
Yes, it is a cattle call with hundreds of women waiting for blood draws and ultrasound. There were a handful of times I waited an hour to get my blood drawn. Once I waited over an hour and had to leave to get to work. I did not have blood drawn or tested that day and no one seemed to noticed I missed it.
Describe the costs associated with your care under Pak Chung.
IVF $10,500 ICSI $2,630
5
Doctor
Pak Chung
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Weill Cornell Medical College
Upper East Side
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
33
Treated
2015
Success with this Doc
?
Treatment
2 IUI
Diagnosis
Unexplained
8
[At Cornell Weill Fertility] everything is done by phone so there is zero paper trail. As a busy, working processional i would much prefer if they did things over email... {nurse] Devon calls every day on the dot at 3:30 - she is very sweet/compassionate and knows what she is talking about.
+ Read more
Age
33
Treated
2015
Success with this Doc
?
Race
European
Income
$200K - $499K
Occupation
Consultant
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Unexplained
8
During treatment, did you feel like you were treated like a number or a human?
In general Weill Cornell is a bit of a factory - they move a lot of women through the practice. My interactions with Dr. Elias have been less than expected since he is between NYC and Westchester. He is always very polite and informative - and I do really like him - but he can be very cold. Like when I first found out my pregnancy was not viable and I would miscarry he said "This is a good thing -you can get pregnant" - or when I later had to have surgery for what was an ectopic pregnancy he seemed very cavalier about removing the tube. I'm sure he sees everything 10X a day - but this was a first pregnancy, first miscarriage and then first surgery.
Describe your experience with your nurse.
Devon calls every day on the dot at 3:30 - she is very sweet/compassionate and knows what she is talking about.
What specific things went wrong at this clinic?
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to convey critical information
How was your experience with Rony Elias?
Strengths: He does seem to know what he is doing, is very plugged into the latest research/reports/technology and treatment, is positive - never for a second do i think i won't get pregnant eventually - and this is weird but he has the gentlest touch with sonograms - literally don't feel a thing. He also did surgery to remove my right tube - and i have recovered with no issues and the tiniest scares. Weaknesses: During what was the most painful (physically and emotionally) time - during my ectopic pregnancy - he hardly checked in on me, I felt totally in the dark, he was very cavalier about surgery vs. drugs to remove, and once the surgery was over didn't call to check up on me that night or the next day. I had a very bad reaction to anesthesia and the hospital was forcing me to leave…if he had called i'm sure they would have treated me differently. And then when I got home I was panicked that I felt so bad, was bleeding, etc - and felt like I didn't know what to expect/what was normal/what wasn't. Right now I'm deciding if I want to stay with him for future treatment or see someone else in the practice.
What one piece of advice would you give a prospective patient of Rony Elias?
Realize this is a first for many of us - the struggle, the delight, the disappointment - and to be better about communicating with patients - giving them the general context, the options and the details. I will say whenever i have expressed concern - or reached out - Dr. Elias has always called me back and given me the dedicated time.
Describe the costs associated with your care under Rony Elias.
Most was covered by my insurance - just had to pay deductible and co-pays.
7
Doctor
Rony Elias
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Weill Cornell Medical College
Upper East Side
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
36 - 37
Treated
2014 - 2015
Success with this Doc
Yes
Treatment
2 IUI, 2 IVF, 2 Embryo Freezing
Diagnosis
Male Factor
10
Cornell is a large center. I feared there could be a chance of feeling like a number. But, I had complications along the way, specifically a very dangerous ectopic pregnancy. I could get ahold of Dr. Davis any time I needed to. There were times when the billing department did not send the necessary forms, and when contacted acted put out by the request. The clinic as a whole was participating in my insurance, so IVF and monitoring were all paid directly from insurance to the clinic and I did not have to pay out of pocket. I believe IVF with ICSI and cryopreservation of embryos is approximately $16,000 per round plus medications.
+ Read more
Age
36 - 37
Treated
2014 - 2015
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 2 IVF, 2 Embryo Freezing
Diagnosis
Male Factor
10
Describe your experience with Weill Cornell Medical College.
It is a large clinic. Some days the wait time is long for monitoring, but the earlier you arrive the shorter the wait time.
During treatment, did you feel like you were treated like a number or a human?
Cornell is a large center. I feared there could be a chance of feeling like a number. But, I had complications along the way, specifically a very dangerous ectopic pregnancy. I could get ahold of Dr. Davis any time I needed to. He responded quickly to all of my inquiries. He set face to face meetings on very short notice when they were warranted. He provided great patient care.
Describe your experience with your nurse.
Elizabeth would call each day during monitoring and provide all pertinent information in a clear and concise way. She was able to answer many questions for me and if she couldn't answer a question she would put me in contact with Dr. Davis immediately.
How was your experience with Owen Davis?
Dr. Davis is very knowledgeable and is able to convey all information clearly. He is soft spoken, but confident. He prepared me for each upcoming event so I knew what to expect. He answered any and all questions I had throughout the 14 months I was his patient.
What one piece of advice would you give a prospective patient of Owen Davis?
Ask questions so that you understand each procedure
Describe your experience with your monitoring appointments.
The monitoring staff works quickly to get you in and out each day. The waiting area is comfortable and spacious enough for everyone to have a seat while waiting.
Describe the costs associated with your care under Owen Davis.
Dr. Davis does not accept insurance, so you must pay for all of his services (initial consultation $600?, hysteroscopy $5,000?, hsg ???, confirmation of pregnancy ultrasound $750??) in full before they are rendered. Then the billing department is to send you paperwork to submit to insurance for reimbursement. There were times when the billing department did not send the necessary forms, and when contacted acted put out by the request. The clinic as a whole was participating in my insurance, so IVF and monitoring were all paid directly from insurance to the clinic and I did not have to pay out of pocket. I believe IVF with ICSI and cryopreservation of embryos is approximately $16,000 per round plus medications.
10
Doctor
Owen Davis
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Weill Cornell Medical College
Upper East Side
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
31 - 32
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
1 IUI, 1 IVF
Diagnosis
Other
10
Weill Cornell is a very busy place which can be both good and bad. I found walking in and seeing at least 50 other women waiting for monitoring in the morning almost comforting, makes you feel like you are not alone in what can be a very lonely process. That said, you can wait a long time for blood work and monitoring if you do not get there early, my advice would be to get there right away. I found the receptionists
+ Read more
Age
31 - 32
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$500K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 1 IVF
Diagnosis
Other
10
Describe your experience with Weill Cornell Medical College.
Weill Cornell is a very busy place which can be both good and bad. I found walking in and seeing at least 50 other women waiting for monitoring in the morning almost comforting, makes you feel like you are not alone in what can be a very lonely process. That said, you can wait a long time for blood work and monitoring if you do not get there early, my advice would be to get there right away. I found the receptionists to mostly be friendly and helpful, no major complaints.
During treatment, did you feel like you were treated like a number or a human?
Dr. Schattman is very direct and takes time to explain the various procedures, treatments, etc. That said, monitoring hours are not long and he has many patients so the appointments are kept brief and to the point. When we suffered our miscarriage, however, he was delicate and took extra time with us to discuss next steps. He also wanted to make sure he was present for all procedures pertaining to the miscarriage which made us feel like he really took ownership of the process.
Describe your experience with your nurse.
Hannah was amazing. She took so much time to explain the medication schedule and protocols. She also sat down with me and helped me make a detailed calendar of what would happen and when (these were obviously approximations but it was so nice to have some idea of the schedule ahead of time). This is a very overwhelming process the first time and she absolutely made it more manageable.
How was your experience with Glenn Schattman?
We had a great experience with Dr. Schattman. He can be quite direct and blunt, but we appreciated the honesty and felt like he always managed our expectations. He is extremely confident in the answers he gave us and we always felt like we were in good hands. Not only did we appreciate his expertise, but also his compassion. He tried his best to empathize with us during difficult times and join in the laughter in happy moments.
What one piece of advice would you give a prospective patient of Glenn Schattman?
I might not recommend Dr. Schattman to someone that needs a lot of emotional support and hand holding throughout the process. Sometimes the odds are not great and he does not shy away from the truth and explains the myriad ways things can go wrong.
Describe the protocols Glenn Schattman used in your cycles and their degree of success.
We first did a priming cycle using estrogen patches (to repress activity in the hopes that it would help stimulate for the following month). On day 2 of the following cycle I began IVF injections. For 4 days I took 150IU Menopur and150IU Gonal F. On the 5th day we added a Ganirelix injection (to make sure one egg did not become overly dominant and cause ovulation) and that continued through the 9th day. On the 10th day of injections (Day 11 of my cycle) I took 40 units of Lupron and 5,000 units of HCG (to ensure ovulation). The egg retrieval took place on day 13. 21 eggs were collected, 15 of those were mature and all 15 were successfully fertilized with ICSI (ICSI aids in the fertilization process and often produces better results than just laying the sperm on the eggs). We then waited 5 days to see how many embryos survived so we could send them in for PGS testing. It is necessary to wait until the embryos grow to a certain amount of cells so they can be biopsied. We then waited 2 weeks for the PGS results (1 out of 12 embryos can back unaffected with out genetic issue). On my next cycle Dr. Schattman did a natural frozen embryo transfer, he explained that in the absence of any other fertility issues natural transfers tend to have the best odds. I had a positive pregnancy test 6 days after my transfer which resulted in one live birth of a healthy baby boy. My egg retri
Describe your experience with your monitoring appointments.
Monitoring at Cornell is very busy. If you get there right when it opens you can usually be in and out in 20 minutes. If you get there towards the end you can wait for upwards of an hour. That said, they are upfront about this and encourage people to get there early. Once you are seen everything runs smoothly.
Describe the costs associated with your care under Glenn Schattman.
IVF with ICSI, PGS testing and the frozen embryo transfer totaled about $35,000.
10
Doctor
Glenn Schattman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Weill Cornell Medical College
Upper East Side
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
3
Age
30
Treated
2016
Success with this Doc
?
Treatment
2 IVF
Diagnosis
Anovulation, PCOS, Unexplained
3
Cornell has a good reputation, factory-like but well oiled machine....The nurse supervisor was very rude to me. She told me I had no choice of the nurse I was assigned even though I was assured I would not be given this nurse after I decided to pay privately ($15,000) for IVF with them. She was yelling at me right after I found out my fresh transfer was negative...Get there early to avoid long waits...I had a very bad experience with Dr. Goldschlag's primary nurse
+ Read more
Age
30
Treated
2016
Success with this Doc
?
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 4 Docs
Treatment
2 IVF
Diagnosis
Anovulation, PCOS, Unexplained
3
Describe your experience with Weill Cornell Medical College.
Cornell has a good reputation, factory-like but well oiled machine. It doesn't bother me if I go to a factory like clinic if my doctor has good communication
During treatment, did you feel like you were treated like a number or a human?
I only saw my doctor 2 times throughout my entire IVF cycle. I had no direct way of getting in touch with him. If I called the clinic it would take him several days to call me back. After my negative pregnancy test he didn't return my call for three days. I also specifically asked him to not put me with a certain nurse if I did IVF with him he agreed and then put me with that nurse and then said I had no choice. He should have told me that from the beginning
Describe your experience with your nurse.
I had a very bad experience with Dr. Goldschlag's primary nurse. When I had the ectopic pregnancy (my first ever pregnancy), I'd call and ask questions to which she'd respond "use your own judgement." This was very difficult as I was brand new to the fertility process. After my ectopic pregnancy I received methotrexate shots. I called and told her I was still cramping and bleeding a lot. I don't think she ever went back and told the doctor and I needed emergency surgery to remove my fallopian tube.
What specific things went wrong at this clinic?
  • Lost paperwork
  • Lost appointments
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Dan Goldschlag?
He is smart and Cornell is a good clinic with a good reputation. I personally had a very bad experience. I was overmedicated so of my 24 eggs none made it to day 5. Dr. Goldschlag was hard to get in touch with so I often felt very in the dark.
What one piece of advice would you give a prospective patient of Dan Goldschlag?
Know that Cornell is a bit of a factory so you need to be very assertive and proactive to have your needs met. Your main nurse is very important.
Describe the protocols Dan Goldschlag used in your cycles and their degree of success.
He first did an IUI with me because I didn't ovulate on my own. This resulted in an ectopic pregnancy. He then told me I had a 25% chance of having another ectopic pregnancy so I switched to IVF. After 1 cycle I switched clinics
Describe your experience with your monitoring appointments.
Get there early to avoid long waits
Describe the costs associated with your care under Dan Goldschlag.
$15,000 for IVF- they did not take my insurance
4
Doctor
Dan Goldschlag
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
3
Clinic
Weill Cornell Medical College
Upper East Side
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
33
Treated
2016
Success with this Doc
Yes
Treatment
4 IUI, 5 IVF
Diagnosis
Poor Egg Quality, Unexplained
10
The nurses [at Weill Cornell] are all good. They will call back and are much easier to get in touch with than doctors...Cornell is a very busy clinic and a wekl oiled macbine. You will not see the same doc for monitoring each morning and your dr will most likely not be doing your proceedures. This is not a clinic for hand holding...I got the call every day about meds and did not feel like my care was compromised bec I know Zev [Dr. Rosenwaks] was closely managing everything.
+ Read more
Age
33
Treated
2016
Success with this Doc
Yes
Race
European, Ashkenazi Jewish
Income
$200K - $499K
Occupation
Sales Representative
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI, 5 IVF
Diagnosis
Poor Egg Quality, Unexplained
10
Describe your experience with Weill Cornell Medical College.
Cornell is a very busy clinic and a wekl oiled macbine. You will not see the same doc for monitoring each morning and your dr will most likely not be doing your proceedures. This is not a clinic for hand holding. However they are the best at what they do. At first it bothered me they were not more progressive, but in the end their way worked for me.
During treatment, did you feel like you were treated like a number or a human?
Zev is a man of few words, but when he speaks, everyone listens. He does not over promise, and is very direct. After my first cycle with him that resulted in a miscarriage, Zev did all my morning monitoring himself, even came in on a weekend. When I came in for my beta, he was waiting for me and personally walked me to get my blood drawn. I feel like this is pretty rare, and even if he is not present all the time, he is studying your case.
Describe your experience with your nurse.
The nurses are all good. They will call back and are much easier to get in touch with than doctors. My first cycle I had Hunter who was great. She then left Cornell and I had several nurses during my second cycle. It did not really bother me - I got the call every day about meds and did not feel like my care was compromised bec I know Zev was closely managing everything.
How was your experience with Zev Rosenwaks?
I 100% attribute Zev to the birth of my daughter. He is not a doctor who will hold your hand or be your best friend. He is all business, all the time. A very serious guy. But thats what I wanted. Didnt care about bedside mannor or a nice doctor. I wanted to have a baby and he made that happen. But have a thick skin going to him. Also, he does not call back for most questions. And doesnt call back same day. He is really only going to pay attention when you are doing a cylce with him. The rest of the time expect to communicate with nurses.
What one piece of advice would you give a prospective patient of Zev Rosenwaks?
Trust he is on top of your case and dont expect any hand holding.
Describe the protocols Zev Rosenwaks used in your cycles and their degree of success.
Round 1 ivf - freeze all, pgs. Then FET with two embryos. Resulted in miscarriage at 8 weeks. Round 2 ivf - clomed priming protocol. Day 3 fresh transfer. Live birth.
Describe your experience with your monitoring appointments.
Busy cattle call. Takes an hour sometimes.
Describe the costs associated with your care under Zev Rosenwaks.
He does not take insurance. Appointments were $200-$500. Ivf was $12k plus additional for icsi, pgs, etc.
10
Doctor
Zev Rosenwaks
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Weill Cornell Medical College
Upper East Side
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
38 - 41
Treated
2013 - 2016
Success with this Doc
No
Treatment
15 IUI
Diagnosis
Other
9
The clinic [Weill Cornell] has the system down to a science and operates like a well-oiled machine. These types of clinics can often make one feel like an animal in their treatment of patients, but I haven't felt that here. The waiting area is well situated and waiting times for daily monitoring are minimal. The only problem for me is that it is a pain to get there. One area for improvement is their billing department. Last year they double charged me several appointments. My have colleagues who use this clinic who have said that it has been a nightmare as well working with the billing department.
+ Read more
Age
38 - 41
Treated
2013 - 2016
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
15 IUI
Diagnosis
Other
9
Describe your experience with Weill Cornell Medical College.
The clinic has the system down to a science and operates like a well-oiled machine. These types of clinics can often make one feel like an animal in their treatment of patients, but I haven't felt that here. The waiting area is well situated and waiting times for daily monitoring are minimal. The only problem for me is that it is a pain to get there. One area for improvement is their billing department. Last year they double charged me several appointments. My have colleagues who use this clinic who have said that it has been a nightmare as well working with the billing department.
During treatment, did you feel like you were treated like a number or a human?
Dr Elias replies to emails regularly even over the weekend. When I was having an ectopic pregnancy - I was in a tremendous amount of pain and he replied to my emails over night. Though I don't see him usually more than once or twice a cycle, I feel like he follows my case closely.
Describe your experience with your nurse.
She calls back and answers questions all the time. Sometimes there is a delay in reply as she is out of the office now and then. When someone is covering for her there is not always the same level of quality in communications and care.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Provided conflicting information
How was your experience with Rony Elias?
I was at another clinic in NYC where I had a negative experience with the dr rushing us through clomid cycles and overstimulating me on Follistim before even trying Clomid. We left that clinic after a referral from a colleague to try Cornell. I picked Dr Elias because he had experience with septate uteruses, which is what I had had. He was immediately responsive and after 2-3 cycles with him I was pregnant. He started slowly and really paid attention. After my first child turned 1, we went back to him to try for another baby. I had 6 iuis (Clomid cycles) last year. I was pregnant on the third one but miscarried and then again on the sixth but it was ectopic. So in terms of helping me get pregnant, I am happy with Dr. Elias. I don't know that there was anything else he could have done to avoid the pregnancy losses. Sometimes I did feel that he didn't grasp how awful the pregnancy loss was for us - the devastation we felt - or maybe he does but doesn't get into the emotions. Hard to say. He did spend a decent amount of time with us with both losses explaining options and future options. One thing also to note is that when we started seeing him he was more available and less rushed. Now he seems to have a much larger caseload.
What one piece of advice would you give a prospective patient of Rony Elias?
Trust him to know your case. But also ask questions.
Describe the protocols Rony Elias used in your cycles and their degree of success.
With my first pregnancy, the follicle size got to 24mm. This is larger than it needed to be to move to the trigger shot. However, this resulted in a viable pregnancy. So he used this same method for all my Clomid cycles lat year (6 of them). Two resulted in pregnancies. Neither was viable, however.
Describe the costs associated with your care under Rony Elias.
Only my co-pays for drugs. My insurance covers iuis and the meds for iuis but not IVF. We have not done IVF yet.
7
Doctor
Rony Elias
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Weill Cornell Medical College
Upper East Side
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
2
Age
33 - 34
Treated
2015 - 2016
Success with this Doc
No
Treatment
3 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss
2
I mistakenly paid out of pocket for two cycles [at Cornell] which were actually covered by my insurance. This was later credited back to me after I spotted the error and complained...Clinic is a zoo. No point-person designated from nursing team to your case. No means of contacting your doctor directly...Dr. Kang was very well-meaning, but she completely missed the mark in diagnosing my case with her cut-and-dry approach to my two late first-trimester losses. She concludes, based on my losses, thar my egg quality was more poor than my age of 32 would suggest, and chalked it up to genetics. What she failed to discover was that I do indeed have a mild case of PCOS. She was aware that my younger sister had a strong case of PCOS and never bothered to run any additional diagnostic blood work (testosterone levels, hemoglobin a1c), which are suggestive that I have it. If she had not been so dismissive, my issues might have been treated simply with metformin. Instead, I had 5 unsuccessful cycles with her over the course of a year. Complete waste of time. In addition, when it came to my thyroid, which was slightly elevated, she started me off on too high of a dose. When we later dialed it back, my body had become resistant to the lower dose. She should have been more measured in treating this condition. Similarly, with her dosage suggestion on my first injectable cycle, my estrogen skyrocketed and I was at risk of hyperstimulation. She never cautioned me not to exercise and should definitely have kept me on a more conservative dose.
+ Read more
Age
33 - 34
Treated
2015 - 2016
Success with this Doc
No
Race
South Asian
Income
$500K
Occupation
Lawyer
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss
2
Describe your experience with Weill Cornell Medical College.
Clinic is a zoo. No point-person designated from nursing team to your case. No means of contacting your doctor directly.
During treatment, did you feel like you were treated like a number or a human?
I saw Dr. Kabg frequently during the course of monitoring, which helped me feel more connected to her.
Describe your experience with the nursing staff.
No real point-person. One particular nurse was lazy, would have me coordinate directly with pharmacy to obtain contact info and to confirm they received the prescription.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
How was your experience with Hey-Joo Kang?
Dr. Kang was very well-meaning, but she completely missed the mark in diagnosing my case with her cut-and-dry approach to my two late first-trimester losses. She concludes, based on my losses, thar my egg quality was more poor than my age of 32 would suggest, and chalked it up to genetics. What she failed to discover was that I do indeed have a mild case of PCOS. She was aware that my younger sister had a strong case of PCOS and never bothered to run any additional diagnostic blood work (testosterone levels, hemoglobin a1c), which are suggestive that I have it. If she had not been so dismissive, my issues might have been treated simply with metformin. Instead, I had 5 unsuccessful cycles with her over the course of a year. Complete waste of time. In addition, when it came to my thyroid, which was slightly elevated, she started me off on too high of a dose. When we later dialed it back, my body had become resistant to the lower dose. She should have been more measured in treating this condition. Similarly, with her dosage suggestion on my first injectable cycle, my estrogen skyrocketed and I was at risk of hyperstimulation. She never cautioned me not to exercise and should definitely have kept me on a more conservative dose.
What one piece of advice would you give a prospective patient of Hey-Joo Kang?
If yours is a very clear-cut case, you'll be okay. If there's the slightest ambiguity, however, you would be better served by a different RE.
Describe the protocols Hey-Joo Kang used in your cycles and their degree of success.
As a means to address what she decided was poor egg quality, my treatments aimed to produce superovulation, thus increasing the possibility of releasing a healthy egg. I released multiple eggs with each treatment, and only had one pregnancy--a chemical pregnancy--resulting on the 5th cycle of treatment. This, after having gotten pregnant naturally relatively easily prior to seeing her.
Describe the costs associated with your care under Hey-Joo Kang.
I mistakenly paid out of pocket for two cycles which were actually covered by my insurance. This was later credited back to me after I spotted the error and complained.
1
Doctor
Hey-Joo Kang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
2
Clinic
Weill Cornell Medical College
Upper East Side
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
29
Treated
2015
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
9
My nurse [at Cornell Fertility] was not very accessible. I am not from ny so I was doing an out of town cycle and struggle to communicating with her, getting orders and prescriptions. when I was 6 weeks pregnant I started bleeding and called the emergency line. They never got back to me, just sent me an email asking how bad was the bleeding - at that point I was already on the emergency room (thankfully it was a SCH that have already resolved)
+ Read more
Age
29
Treated
2015
Success with this Doc
Yes
Race
Latino
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
9
Describe your experience with Weill Cornell Medical College.
The clinic is amazing. I have only great thinks to talk about it: the structure is great, process, technology used. The only down side is that due to the amount of patients you can wait for a long time to be monitored
During treatment, did you feel like you were treated like a number or a human?
The interactions I had with dr. Davis were great. He knew my records pretty well and always had a plan or next step, which gave me a lot of confidence that I would get pregnant eventually- he made me fell as a human not a number. However, those interactions were only in the first appointment and after failed cycles, in between all my interactions were with the nurses and then I felt like a number.
Describe your experience with your nurse.
My nurse was not very accessible. I am not from ny so I was doing an out of town cycle and struggle to communicating with her, getting orders and prescriptions. when I was 6 weeks pregnant I started bleeding and called the emergency line. They never got back to me, just sent me an email asking how bad was the bleeding - at that point I was already on the emergency room (thankfully it was a SCH that have already resolved)
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Failed to order appropriate test
  • Scheduled the wrong procedure
How was your experience with Owen Davis?
Dr Davis is a wonderful Doctor. I loved the fact that he always had a plan. I was devastated after all my failed cycles and he was able to give me confidence that he knew what he was doing and that it would work out well. I would definitely recommend him for anyone dealing with infertility, specially for people with difficult diagnosis. The only negative aspect of my experience was that I felt he considered me as an easy case since I was young and did not investigate why I was not getting pregnant before starting me on fertility treatment. After 2 failed iui and 2 failed ivf he decided to perform a histeroscopy and found out I had a polyp- after the procedure I did my final ivf and got pregnant. I wish I had done the histeroscopy before starting with treatments
What one piece of advice would you give a prospective patient of Owen Davis?
Be prepared to spend a lot of money but in my opinion, it is worth the investment
Describe the protocols Owen Davis used in your cycles and their degree of success.
For the iui I had used clomid and then they performed the insemination. Ivf- birth control pills, low dosage of menopur and follistim. He added ganerelix when my eggs started to getting mature. Follow the retrieval I started the pio shots. For the frozen cycles I used birth control pills, lupron, estrogen patches and pio shots
Describe your experience with your monitoring appointments.
The clinic monitors their patients early in the morning. Due to the number of patients the waiting time can be very long depending on the time you arrive - the earlier the shorter waiting time
Describe the costs associated with your care under Owen Davis.
I have paid everything out of pocket and it costed me approximately $30k (1 iui, 1 fresh ivf cycle, 2 FET and histeroscopy)
7
Doctor
Owen Davis
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Weill Cornell Medical College
Upper East Side
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
4
Age
34
Treated
2016
Success with this Doc
No
Treatment
3 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality
4
Nurses [at Weill Cornell] were mostly available but at times hard to reach. And they forgot to call me to tell me to come for day 3 transfer....The process at WC makes you feel like a #. You see a lot of different doctors and dont hear from your main dr often. Youre not told how youre doing during the cycle and i was unclear as to how often my chart was reviewed by Doctor...too many patients too little personal approach too many different doctors speeding through ultrasounds not a personal feel...
+ Read more
Age
34
Treated
2016
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality
4
Describe your experience with Weill Cornell Medical College.
too many patients too little personal approach too many different doctors speeding through ultrasounds not a personal feel
During treatment, did you feel like you were treated like a number or a human?
Ina was lovely but the process at WC makes you feel like a #. You see a lot of different doctors and dont hear from your main dr often. Youre not told how youre doing during the cycle and i was unclear as to how often my chart was reviewed by Doctor. I was in contact with the nurses more than Cholst, although she did do her best to be available for 2 discussions during the cycle and after our initial consults and tests. The cycle was straightforward, it didnt feel personalized and i felt that a ball was dropped a few times- i wasnt contacted day of transfer- they forgot to call me, and I wasnt told that one embryo had a late fert until i was in the operating room for transfer. I was also triggered a day earlier than Dr. Cholst had predicted and had no follicles over 16. i think this was a mistake.
Describe your experience with your nurse.
Nurses were mostly available but at times hard to reach. And they forgot to call me to tell me to come for day 3 transfer.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to convey critical information
How was your experience with Ina Cholst?
She is very nice and empathetic. I liked her as a person. I trusted her judgement. Something about her bedside manner is odd and/or misleading. And I was unclear as to how involved in my cycle she was as there were no changes and no conversations unless I requested. Her predictions were mostly right, but I felt like I was fighting a losing battle, and that she felt the same way.
What one piece of advice would you give a prospective patient of Ina Cholst?
Demand more explanations and updates.
Describe the protocols Ina Cholst used in your cycles and their degree of success.
300 gonal f; 150 menapur; week 2 add cetratide. I produced only 3 follicles, 1 fert, 1 late fert, 2 transferred, chemical pregnancy; the protocol was never altered, and I was never given estrogen levels or told follicle #s unless I asked or asked to see chart.
Describe your experience with your monitoring appointments.
cattle call but well oiled in getting people in and out. they are good at speed; bad at bedside. over worked.
Describe the costs associated with your care under Ina Cholst.
appx 12k for IVF procedures and 9k for meds
2
Doctor
Ina Cholst
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
4
Clinic
Weill Cornell Medical College
Upper East Side
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
6
Age
42
Treated
2016
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF, Donor Sperm
Diagnosis
Uterine Fibroids
6
There were set hours [at Weill Cornell] every morning that you would show up, first come first served so some days took longer than others. You'd sit in a large waiting area that was most of the time full, sometimes with limited seating. It was convenient because the hours were so early before I had to be at work.... I felt confident in their medical knowledge, services, etc. It was very convenient to where I lived and worked and that was a major strength since I spent so much time there, especially very early in the morning before work. A weakness would be so many patients and feeling like a number/assembly line. It's very expensive if you don't have insurance to cover any of the charges...
+ Read more
Age
42
Treated
2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Doctor
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF, Donor Sperm
Diagnosis
Uterine Fibroids
6
Describe your experience with Weill Cornell Medical College.
I felt confident in their medical knowledge, services, etc. It was very convenient to where I lived and worked and that was a major strength since I spent so much time there, especially very early in the morning before work. A weakness would be so many patients and feeling like a number/assembly line. It's very expensive if you don't have insurance to cover any of the charges.
During treatment, did you feel like you were treated like a number or a human?
It's hard not to feel like a number when there are many women seen at this clinic, and they have to get through all those patients each morning, but I did feel a connection with her. There were times when we would get caught up in conversation and a nurse would come in to move her along to the next patient.
Describe your experience with your nurse.
For the most part they were to the point and quick. You could tell that had many patients to deal with and didn't have a lot of time to spend with you. They did their job well but lacking some bedside manner.
How was your experience with Hey-Joo Kang?
She definitely knows what she's doing and has all the protocols down that she uses and can troubleshoot as the cycle progresses to get you where you need to be. She's very professional and quick when she needs to be during those morning appts when there are so many women waiting for their bloodwork, ultrasounds, etc. You can feel rushed when you're with her but that's not totally her fault if the clinic takes on so many patients. I realize she's very busy but sometimes I would have preferred to talk to her directly instead of the nurse when they'd call with results and the instructions for the upcoming days.
What one piece of advice would you give a prospective patient of Hey-Joo Kang?
Relax and go with the flow, realizing the clinic is very busy and can seem overwhelming while you wait each morning in the waiting room.
Describe the protocols Hey-Joo Kang used in your cycles and their degree of success.
For the first 2 cycles with IUI, I think because of my advanced age I was on injectable fertility drugs vs oral. The first cycle was one IUI but the second cycle I did back to back day IUIs with 2 different sperm donors. Dr Kang recommended trying this in case there was an issue with the sperm, kind of a "why not" to cover all bases, though if it worked I wouldn't know who was the donor. If I remember correctly I took birth control pills for a little while to reset my ovaries before starting the next cycle. Had about a month off I think before starting injectables again for the IVF. With that cycle also gave daily progesterone injections after the transfer and for several weeks once I knew I was pregnant. I only had 4 embryos make it to day 3 so didn't have options of testing/sexing them. Utilized ICSI and transferred all 4. I think I was given <10% chance of getting pregnant, and of that <10%, <10% chance of having twins. I delivered fraternal b/g twins Nov 2016.
Describe your experience with your monitoring appointments.
There were set hours every morning that you would show up, first come first served so some days took longer than others. You'd sit in a large waiting area that was most of the time full, sometimes with limited seating. It was convenient because the hours were so early before I had to be at work.
Describe the costs associated with your care under Hey-Joo Kang.
For every dr appt or monitoring appt there was a copay coinsurance to pay, plus copay/coinsurance for blood work, andrology services. For the IVF there was a set fee that was pretty inclusive for the cycle.
6
Doctor
Hey-Joo Kang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Weill Cornell Medical College
Upper East Side
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
35
Treated
2016
Success with this Doc
?
Treatment
2 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve
10
Billing [at Weill Cornell] is the weakness... lots of billing mistakes, endless phone calls. Otherwise, the team is amazing...[Nurse] Hannah was great. She called at the same time every day with results. Just like with Dr. Schattman, ask questions- because the phone calls are quick and before you know it you are off the phone and forgot to ask!..It's a well-oiled machine. The earlier you get there the less wait there is. It's extremely organized...
+ Read more
Age
35
Treated
2016
Success with this Doc
?
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve
10
Describe your experience with Weill Cornell Medical College.
Billing is the weakness... lots of billing mistakes, endless phone calls. Otherwise, the team is amazing.
During treatment, did you feel like you were treated like a number or a human?
He always addressed all of my questions, made an effort to be available for as many monitoring appts as possible and called with important news related to my retrievals. Also, when I did ultimately have a miscarriage- he was unbelievable compassionate, present and kind to me throughout the whole ordeal.
Describe your experience with your nurse.
Hannah was great. She called at the same time every day with results. Just like with Dr. Schattman, ask questions- because the phone calls are quick and before you know it you are off the phone and forgot to ask!
How was your experience with Glenn Schattman?
I trust him. He always exudes confidence in his approach and a gentle optimism that is so important during this stressful time. During the good news, he was as excited as we were... and during the bad news, we felt as though he was in it with us as well. I feel lucky to have him as my doctor and know he wants the same outcome we do.
What one piece of advice would you give a prospective patient of Glenn Schattman?
Ask questions! The visits move quickly and I needed to write down my questions as a mental reminder to ask before he leaves...
Describe the protocols Glenn Schattman used in your cycles and their degree of success.
IVF- We used estrogen priming, followed by Menopur 150, Follistim 300 + ganirelix added during the cycle. With my diagnosis being diminished ovarian reserve, we only got 5 eggs of which all were mature but only 4 fertilized (via ICSI). 2 were implanted on day 3, none made it to freeze. We ultimately had a positive pregnancy test with 1 yolk sac, but unfortunately had a miscarriage at 7 weeks. Our next cycle is in the works and we are not sure of the protocol yet.
Describe your experience with your monitoring appointments.
Come early.... It's a well-oiled machine. The earlier you get there the less wait there is. It's extremely organized.
Describe the costs associated with your care under Glenn Schattman.
My insurance covered 90% of fertility treatments up to $20,000. They are very up front with the costs of each procedure so it is easy to anticipate our out of pocket costs.
10
Doctor
Glenn Schattman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Weill Cornell Medical College
Upper East Side
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
31
Treated
2016
Success with this Doc
No
Treatment
3 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve
8
You will feel like a number [at Weill Cornell]. The nurses are mostly wonderful, but you will not often see the same nurse for bloodwork. Befriend and lean on the nurse who calls you with your results. Make friends with your doctor's coordinator, because if you have an issue and can't reach someone on the nurse's line (I've never called and had someone pick up), they will be able to get it sorted and get you through to someone. You're essentially on your own here.
+ Read more
Age
31
Treated
2016
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve
8
Describe your experience with Weill Cornell Medical College.
You will feel like a number. The nurses are mostly wonderful, but you will not often see the same nurse for bloodwork. Befriend and lean on the nurse who calls you with your results. Make friends with your doctor's coordinator, because if you have an issue and can't reach someone on the nurse's line (I've never called and had someone pick up), they will be able to get it sorted and get you through to someone. You're essentially on your own here.
During treatment, did you feel like you were treated like a number or a human?
We were strongly advised to transfer two fresh embryos by Dr. Spandorfer. When this transfer resulted in a chemical pregnancy, he then advised us to transfer only one on the next try and claimed that he did not recall giving us the advice to previously transfer two. This made us feel like he was simply trying to augment his live birth rate and was not concerned about our case whatsoever.
Describe your experience with your nurse.
The nurse I met at our consultation called in my prescriptions, spoke to me once, and then I've never heard from her again. I was transferred to another nurse on the team who has been wonderful and a good communicator, but no one ever called to tell me that this transfer of responsibility was happening. I was left in the dark, confused as to whom I should be calling with my questions.
How was your experience with Steven Spandorfer?
He seemed very optimistic about our case and about the prospect of getting pregnant, which I can't say for every doctor I've seen and I do think it makes a huge difference in my general confidence about the situation. He does not sugar coat anything, and he's not a hand-holder. That said, any time I've had questions or concerns, I've left him a voicemail and he's called me back immediately and walked me through the options and my worries. He never rushes me on the phone. In person, I do feel rushed with him and at times, like a number. But as long as I have my questions lined up, he will answer anything in person and is very helpful. We've yet to have a positive outcome (full term pregnancy) so I can't speak to his effectiveness just yet.
What one piece of advice would you give a prospective patient of Steven Spandorfer?
Don't expect hand holding, have your questions lined up before you see him (write them down) and call when you feel uncomfortable or worried.
Describe the protocols Steven Spandorfer used in your cycles and their degree of success.
1 IUI - Clomid, Trigger Shot (negative pregnancy test) 2 IUI - Clomid, Trigger Shot (negative pregnancy test) 3 IUI - Clomid, Trigger Shot (negative pregnancy test) 1 IVF - Follistim, Menopur, Ganirelix, Pregnyl, Progesterone injections (11 eggs, 9 embryos, 7 5-day Blasts, 2 transferred fresh - resulting in chemical pregnancy, 3 frozen)
Describe your experience with your monitoring appointments.
Monitoring takes place between 7-8:30am. If you come at 7am, you'll be in and out in 20 minutes. If you come at 8:15, you'll be there for 2 hours.
Describe the costs associated with your care under Steven Spandorfer.
$10,000 for IVF $2,500 ICSI
5
Doctor
Steven Spandorfer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Weill Cornell Medical College
Upper East Side
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
30
Treated
2014
Success with this Doc
?
Treatment
4 IUI, 1 IVF
Diagnosis
PCOS
10
The clinic [Weill Cornell Fertility] is truly a baby making factory. That's why you're there and that's what their good at....Everyone at the clinic has a specific role, it's the most efficiently run operation I've ever seen. I didn't mind the way I was treated, I had 1 goal in mind and they knew how to accomplish it.
+ Read more
Age
30
Treated
2014
Success with this Doc
?
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI, 1 IVF
Diagnosis
PCOS
10
Describe your experience with Weill Cornell Medical College.
Baby making factory. Efficiency like I've never seen in my life. Clean and nice but I must emphasize the efficiency.
During treatment, did you feel like you were treated like a number or a human?
Not so much the doctor but the clinic is truly a baby making factory. That's why you're there and that's what their good at. When I saw Chung he was great and sweet and efficient but he checked, he explained and he left. Often times as you're getting closer to IVF you're there daily seeing whatever Doctor is there. Everyone at the clinic has a specific role, it's the most efficiently run operation I've ever seen. I didn't mind the way I was treated, I had 1 goal in mind and they knew how to accomplish it.
Describe your experience with the nursing staff.
Some were more compassionate than others. Some were better at drawing blood than others. Overall, you're experience with them is limited, short spurts but they were great.
How was your experience with Pak Chung?
I was referred to him after going to a private practice. He wasn't as warm as my other Doctor but he was great. He's nice and cracks a few jokes to lighten the mood. Any time I hear of someone having fertility issues I would send them to him in a heartbeat. He's in the baby making business and he's great at it...and he has all the resources at Cornell which put my expeience on a different playing field. My original Doctor told me day 1 - "we'll get you pregnant" which was all I wanted go hear at the time. I loved him but at this stage with Something so personal and upsetting you need more than a nice Doctor and a positive attitude. 5 clomid cycles and iui's later no baby I had to go to the professionals. Ive never regretted my decision to go see Dr. Chung, my only regret is that I never tried an IUI at Cornell because I had exhausted all my benefits for it (and a personally paid one). Watching IUIs discussed with other patients there it was a very different run operation that at my original Doctor.
What one piece of advice would you give a prospective patient of Pak Chung?
Don't think twice. Go! You're one goal is to have a baby, they'll/he'll be your best odds. Just know you're going to a baby making factory, that's how you'll feel because that's what it is, and right now, that's what you need.
Describe the protocols Pak Chung used in your cycles and their degree of success.
We used birth control to start my cycle, then 2 different kinds of injectables before the retrieval. Following the retrieval I was on progesterone injections until I was about 7 weeks pregnant.
Describe your experience with your monitoring appointments.
I was working full time, so I went as early as possible. I was always one of the first 10 there so I was seen very quickly and had no trouble making it into work on time.
Describe the costs associated with your care under Pak Chung.
Insurance covered everythjng.
10
Doctor
Pak Chung
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
10
Clinic
Weill Cornell Medical College
Upper East Side
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
43
Treated
2016
Success with this Doc
No
Treatment
4 IUI, 1 IVF, Donor Sperm
Diagnosis
10
The clinic [Weill Cornell - U East] has an excellent reputation and operates like a well oiled machine. I like this, however, it can feel like a mill...[the nurses] They always contacted me in a timely manner and took time to answer all of my questions and explain everything to me...Dr. Elias is very good about laying things out and having very candid conversations. He has always had a calming effect on me even when he's delivering bad news.
+ Read more
Age
43
Treated
2016
Success with this Doc
No
Race
Native American
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, 1 IVF, Donor Sperm
Diagnosis
10
Describe your experience with Weill Cornell Medical College.
The clinic has an excellent reputation and operates like a well oiled machine. I like this, however, it can feel like a mill.
During treatment, did you feel like you were treated like a number or a human?
He has always been very patient with me in allowing me to ask questions. I never feel like he is rushing me. He is very kind when I've been upset.
Describe your experience with your nurse.
They always contacted me in a timely manner and took time to answer all of my questions and explain everything to me.
How was your experience with Rony Elias?
Dr. Elias is very good about laying things out and having very candid conversations. He has always had a calming effect on me even when he's delivering bad news. He gives me as much time as I need to ask my questions. I never feel like he's rushing me out the door.
What one piece of advice would you give a prospective patient of Rony Elias?
Do not be afraid to ask questions or ask for clarification.
Describe the protocols Rony Elias used in your cycles and their degree of success.
My first 3 IUIs were with Clomid. I produced 1or 2 mature follicles each time. My 4th IUI was an injectible cycle using Menopur and I had 3 mature follicles. My first IVF cycle involved Menopur, Gonal-F and Cetrotide. Dr. Elias thought I had 5 mature follicles, but on retrieval day, they were only able to get 3 because the other 2 were too immature and wouldn't have made it. All 3 eggs fertilized, but 1 developed abnormal cells and was not viable. The other 2 were graded as a 1.5 and a 2 and were transferred on day 3. My second IVF cycle involved Lupron, Menopur and Gonal-F. I did not respond well to this protocol and an ultrasound and MRI revealed a large tumor on my sacrum which led to my cycle being canceled. The tumor has been removed and I am now recovering from surgery and hope to resume IVF in May.
Describe the costs associated with your care under Rony Elias.
My insurance covered 3 IUI cycles. The rest I have paid out of pocket.
10
Doctor
Rony Elias
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Weill Cornell Medical College
Upper East Side
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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2
Age
41
Treated
2016
Success with this Doc
No
Treatment
2 IUI, 6 IVF, 1 Egg Freezing
Diagnosis
Unexplained
2
Cornell has a great reputation. I've spoken with doctors and embryologists at other clinics who speak highly of Cornell and its labs. But, Cornell also has a high patient volume. That means that it seems like a zoo during morning monitoring, and you will rarely see the same nurse/doctor twice. Getting personal attention is very difficult....It's a zoo, but it is well run....Cornell treats a high volume of patients and as such, during monitoring, I was seen by various nurses, residents, and doctors.
+ Read more
Age
41
Treated
2016
Success with this Doc
No
Race
East Asian
Income
$200K - $499K
Occupation
Business Executive
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI, 6 IVF, 1 Egg Freezing
Diagnosis
Unexplained
2
Describe your experience with Weill Cornell Medical College.
Cornell has a great reputation. I've spoken with doctors and embryologists at other clinics who speak highly of Cornell and its labs. But, Cornell also has a high patient volume. That means that it seems like a zoo during morning monitoring, and you will rarely see the same nurse/doctor twice. Getting personal attention is very difficult.
During treatment, did you feel like you were treated like a number or a human?
During my 3 cycles with Dr. Kligman, I only saw him a handful of times. Cornell treats a high volume of patients and as such, during monitoring, I was seen by various nurses, residents, and doctors.
Describe your experience with your nurse.
I had very little interaction with my primary nurse. I saw her once at the start of each cycle to go over medications.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
How was your experience with Isaac Kligman?
Dr. Kligman is very knowledgeable. When in person, he communicates decently and is patient when answering questions. However, the communication and decisions don't seem to be two-way. After my first failed IUI, I asked to start IVF next given my age and for family planning purposes. However, he dismissed my request and made me do another IUI which failed again, meaning a few months slipped by before I started my first IVF cycle.
What one piece of advice would you give a prospective patient of Isaac Kligman?
Dr. Kligman is a better communicator in person. If possible, try to see him vs talking to him on the phone.
Describe the protocols Isaac Kligman used in your cycles and their degree of success.
Egg freezing: Antagonist protocol IUI #1: Natural IUI #2: With Clomid IVF #1: Antagonist protocol IVF #2: Antagonist protocol
Describe your experience with your monitoring appointments.
It's a zoo, but it is well run.
Describe the costs associated with your care under Isaac Kligman.
I had to pay out of pocket for IVF cycles, given I had my eggs frozen a few years before. My insurance company would not cover IVF due to my frozen eggs, and Dr. Kligman recommended doing a fresh IVF cycle before using the frozen eggs.
1
Doctor
Isaac Kligman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
2
Clinic
Weill Cornell Medical College
Upper East Side
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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8
Age
27
Treated
2016
Success with this Doc
?
Treatment
1 IVF, 1 Egg Freezing
Diagnosis
Male Factor
8
It is a very busy office [Weill Cornell ], and I usually got a nurse or other doctor..You check in for monitoring with a swipe card which is cool. The office is run pretty efficiently but it can be a challenge to accommodate every little thing you need because they are so busy...Strengths: efficiency, cleanliness, reputation, knowledgable, very busy (a lot of experience and knowing you're in good hands) Weaknesses: very busy, not a lot of personalization/you feel more like a number, wait times for nurse advice in person, limited ability to contact the doctor directly
+ Read more
Age
27
Treated
2016
Success with this Doc
?
Race
Ashkenazi Jewish
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF, 1 Egg Freezing
Diagnosis
Male Factor
8
Describe your experience with Weill Cornell Medical College.
Strengths: efficiency, cleanliness, reputation, knowledgable, very busy (a lot of experience and knowing you're in good hands) Weaknesses: very busy, not a lot of personalization/you feel more like a number, wait times for nurse advice in person, limited ability to contact the doctor directly
During treatment, did you feel like you were treated like a number or a human?
It is a very busy office, and I usually got a nurse or other doctor. I only saw Dr. Goldschlag a few times, but he was always easy to work with when I did get to see him. You check in for monitoring with a swipe card which is cool. The office is run pretty efficiently but it can be a challenge to accommodate every little thing you need because they are so busy.
Describe your experience with your nurse.
During monitoring appointments it was difficult to ask a nurse specific questions. I would have to wait in a separate room to the side until a nurse was available to answer my questions. Because things can be very time sensitive with treatment, it was still better to wait in person than to wait for a response on the phone.
How was your experience with Dan Goldschlag?
He had relatively good bedside manner. I just wish I was able to be in contact with him directly more often. He was best at our first consultation, but after that I only saw him a couple more times during monitoring.
What one piece of advice would you give a prospective patient of Dan Goldschlag?
Go into it knowing that it's a busy practice and you may have to be very clear about your needs in order to get them fulfilled.
Describe the protocols Dan Goldschlag used in your cycles and their degree of success.
I don't recall his rationale. I am young and healthy, with no known fertility problems so I believe he gave me the lowest dose for injections. I had menopur, an HCG trigger shot, ganirelix and follistim. I would get a call almost daily from a nurse (throughout the cycle) to change dosage as needed.
Describe your experience with your monitoring appointments.
You can go anytime between the monitoring hours. The later you go, the more people are in line ahead of you, and the longer it takes to get out. If I went as early as possible it would be about 30 minutes. But I had to take a train an hour each way so they were very early mornings, and I still got to work late.
Describe the costs associated with your care under Dan Goldschlag.
I do not recall.
8
Doctor
Dan Goldschlag
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Weill Cornell Medical College
Upper East Side
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
34 - 35
Treated
2013 - 2014
Success with this Doc
Yes
Treatment
3 IUI, 2 IVF
Diagnosis
Male Factor, Unexplained
10
Both a cattle call but well oiled machine. They [staff at Weill Cornell Fertility] have timers outside each door and they set it for 7 minutes. [Nurse[ Jackie was the best. She told it like it was and answered all the questions for us that Dr. Spandorfer didn't.
+ Read more
Age
34 - 35
Treated
2013 - 2014
Success with this Doc
Yes
Race
Other
Income
$200K - $499K
Occupation
Investment Banker
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 2 IVF
Diagnosis
Male Factor, Unexplained
10
Describe your experience with Weill Cornell Medical College.
Very well oiled machine, managing about 150 women per cycle. Extremely efficient in the morning, almost too efficient in that you don't get much time with the doctors. But it's the only way they could possibly see that many women in one month.
During treatment, did you feel like you were treated like a number or a human?
He has so many patients that in the morning blood draws and ultrasounds, about 150 women are shuffled through like cattle. He doesn't have time to answer a lot of questions. If you want to speak to him, you should really make an appointment in the afternoon with him. The times when he treated me most like a human were after all the negative news- our first round of IVF resulting in a miscarriage and our second round resulting in not pregnant at all. He called me personally on my cell. I came to realize that if it was good news, a nurse called you, but if it was bad news, he called you. So you actually didn't want to hear his voice on the other end of the phone.
Describe your experience with your nurse.
Jackie was the best. She told it like it was and answered all the questions for us that Dr. Spandorfer didn't.
How was your experience with Steven Spandorfer?
As mentioned, he could be very curt in the morning. He doesn't answer a lot of questions and he can have a cold bedside manner. You have to do your homework on infertility and come prepared to ask the right questions. When I did have bad news, he showed more compassion.
What one piece of advice would you give a prospective patient of Steven Spandorfer?
You have to have patience. It is not likely going to work on the first time. Tell yourself it is a journey. IVF is an art, the doctors learn more about you with each round, and make adjustments as necessary. Stick with it and hopefully it will work. Dr. Spandorfer always talked about what we would fix the next time.
Describe the protocols Steven Spandorfer used in your cycles and their degree of success.
We tried IUI three times, which I feel was a waste of time. It rarely works but I think the insurance companies require it before they allow IVF. He gave me very low dose drugs the first IVF round so I only made 3 eggs. Wish we would have made more to have something to freeze. For the second round it felt like starting all over. This time he gave me higher drugs and I made 13 eggs and was able to freeze 2. So when the second round didn't work we had two left to do a Frozen Embryo Transfer round. That worked and we had our son!
Describe your experience with your monitoring appointments.
Both a cattle call but well oiled machine. They have timers outside each door and they set it for 7 minutes.
Describe the costs associated with your care under Steven Spandorfer.
$10K per IVF round, additional $2K for ICSI
8
Doctor
Steven Spandorfer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Weill Cornell Medical College
Upper East Side
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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2
Age
35 - 37
Treated
2014 - 2016
Success with this Doc
No
Treatment
1 IVF, 1 Egg Freezing
Diagnosis
Diminished Ovarian Reserve
2
We experienced a truly avoidable medication debacle that set us back several thousands of dollars. With better support and education from Weill Cornell/CRM (which we received at two other NYC facilities, so we know our expectations weren't unrealistic), this literally never would have happened. It was a truly crushing blow during what was already a highly stressful, expensive process...Weill Cornell/CRM has the power of research and cross-collaboration with other departments over time under their belt. Patients benefit from that, maybe even without knowing it. Their biggest weakness is size, a lack of personalized care, disorganization and certain staffers who bring down the efficacy of the overall operation, either with their own inefficiency or simply a bad attitude.
+ Read more
Age
35 - 37
Treated
2014 - 2016
Success with this Doc
No
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
1st of 3 Docs
Treatment
1 IVF, 1 Egg Freezing
Diagnosis
Diminished Ovarian Reserve
2
Describe your experience with Weill Cornell Medical College.
Weill Cornell/CRM has the power of research and cross-collaboration with other departments over time under their belt. Patients benefit from that, maybe even without knowing it. Their biggest weakness is size, a lack of personalized care, disorganization and certain staffers who bring down the efficacy of the overall operation, either with their own inefficiency or simply a bad attitude.
During treatment, did you feel like you were treated like a number or a human?
While Dr. Goldschlag is clearly a caring and dedicated doctor and his practice coordinator Shanise is his biggest asset, no single doctor or doctor/patient coordinator duo can make up for the extreme institutional disorganization that plagues Weill Cornell/CRM. The prior authorization process is basically an exercise in begging to get things done and a lack of education/support from the billing team resulted in a medication debacle that set us back several thousands of dollars.
Describe your experience with your nurse.
Dr. Goldschlag's biggest asset is his practice coordinator Shanise. She's a true gem. One of his nurses is particularly compassionate and consistently helpful, the others are robots who are condescending and act like they're doing you a favor by returning your call or sharing updates.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Scheduled the wrong procedure
How was your experience with Dan Goldschlag?
Dr. Goldschlag is a caring, compassionate doctor though I ultimately found him overly optimistic in my particular case. I also would have liked more information along the way without a lot of prodding/questioning, he's largely a man of few words. My biggest disappointment/frustration was a lack of communication which I suspect was due to balancing a large practice, both when there was good news (surprise natural pregnancy) followed by the need to request a call when there was bad news (chemical pregnancy), which ultimately was the impetus for me leaving Weill Cornell/CRM.
What one piece of advice would you give a prospective patient of Dan Goldschlag?
Be prepared to advocate for yourself and do a tremendous amount of independent research and legwork when it comes to all things related to your cycle including prior authorization, insurance coverage, billing and medications.
Describe the protocols Dan Goldschlag used in your cycles and their degree of success.
Follistim/Gonal-F, Menopur, Ganirelex + hCG trigger
Describe the costs associated with your care under Dan Goldschlag.
$10,500 IVF base price + cost of medications ($10k, in my case)
3
Doctor
Dan Goldschlag
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
2
Clinic
Weill Cornell Medical College
Upper East Side
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
44 - 46
Treated
2014 - 2016
Success with this Doc
No
Treatment
5 IUI, 5 IVF, Donor Sperm
Diagnosis
10
Elizabeth [a nurse at Weill Cornell] was available for my many questions. I did not see her that often though but it was not necessary. Mostly needed her for questions on protocol, etc. All of the nurses were warm and welcoming to me.... All I remember was we used lower doses of meds which resulted in 4-5 very good embryos each IVF cycle. My first dr/hospital used very high meds and only produced 1-2 eggs both times. Dr Davis took the time to see what was best for my body as opposed to some cookie cutter protocol.
+ Read more
Age
44 - 46
Treated
2014 - 2016
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Graphic Designer
Order & Number of Docs Seen
1st of 2 Docs
Treatment
5 IUI, 5 IVF, Donor Sperm
Diagnosis
10
Describe your experience with Weill Cornell Medical College.
I believe they have the best Drs. I liked all of them. It was a very busy place in the morning when you are there for bloodwork and sometimes could wait up to an hour, sometimes just 10 min. There's no way to know. Everyone was friendly and compassionate.
During treatment, did you feel like you were treated like a number or a human?
He took the time to explain everything. He was very realistic but always encouraging. He was always available if I had a question and called to follow up after both of my miscarriages with genuine concern
Describe your experience with your nurse.
Elizabeth was available for my many questions. I did not see her that often though but it was not necessary. Mostly needed her for questions on protocol, etc. All of the nurses were warm and welcoming to me.
How was your experience with Owen Davis?
Upon my first meeting he was already read up on my whole chart and practically recited to me. He listened to all my questions and concerns and was very optimistic and hopeful as we proceeded. Although nothing was ever guaranteed he did say anything can happen and that kept me in good spirits. I always felt there was a genuine concern for me as a patient. He followed up with calls after every procedure to make sure I was ok.
What one piece of advice would you give a prospective patient of Owen Davis?
He talks fast so pay attention! He is very open so ask him anything
Describe the protocols Owen Davis used in your cycles and their degree of success.
All I remember was we used lower doses of meds which resulted in 4-5 very good embryos each IVF cycle. My first dr/hospital used very high meds and only produced 1-2 eggs both times. Dr Davis took the time to see what was best for my body as opposed to some cookie cutter protocol.
Describe your experience with your monitoring appointments.
it was a very busy room however they moved it along pretty quickly. Some morning you wait an hour some just 10 min, no way to tell so you have to come prepared with patience.
Describe the costs associated with your care under Owen Davis.
unfortunately insurance in CT was not covered for me so I payed everything out of pocket. He does not take insurance for his appt's either. The cost were astronomical!
10
Doctor
Owen Davis
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Weill Cornell Medical College
Upper East Side
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
35 - 36
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
3 IUI, 2 IVF
Diagnosis
Unexplained
9
I would recommend getting there [Weill Cornell Medical College] as early as possible to beat the rush - otherwise you will end up sitting there for awhile!...The clinic is definitely packed and can sometimes be challenging but I do believe there is a reason that all of these people are there. I researched a few other clinics before choosing Cornell as it felt clean, the people that worked there were nice and they knew what they were doing.
+ Read more
Age
35 - 36
Treated
2015 - 2016
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI, 2 IVF
Diagnosis
Unexplained
9
Describe your experience with Weill Cornell Medical College.
The clinic is definitely packed and can sometimes be challenging but I do believe there is a reason that all of these people are there. I researched a few other clinics before choosing Cornell as it felt clean, the people that worked there were nice and they knew what they were doing. I would recommend getting there as early as possible to beat the rush - otherwise you will end up sitting there for awhile!
During treatment, did you feel like you were treated like a number or a human?
Dr Schattman was very sympathetic to the process. As we encountered bumps in the road he would always give the advice he would give as if it were his wife. Cornell can be tough to navigate given that it is such a large center for fertility patients but he told me that I could always reach out to him directly with any concerns/questions vs having to funnel it through one of the nurses.
Describe your experience with the nursing staff.
This may not be a fair review as they were undergoing some changes to nursing staff while I was there. The initial nurse that I was assigned to was great - super responsive and knew her stuff. While the changes were occurring, there were a pool of nurses that would be in touch that were a bit challenging as they didnt always know my history and I didnt feel they were as knowledgeable as the nurse I previously worked with. I shared my concerns with Dr. Schattman and he had me funnel most of my questions to him due to this.
What specific things went wrong at this clinic?
  • Failed to call with results
How was your experience with Glenn Schattman?
Dr Schattman was great and really has a strong grasp of all different scenarios related to IUI/IVF. My husband would constantly ask questions regarding percentage chances of X and he would know the answer. He is very straightforward which I appreciated and he made us feel that he was there when we needed him - from being available for calls to making an effort to do our transfers when it wasnt his scheduled day in the hospital. It is not a easy situation to go through but Dr Schattman's guidance made it as bearable as can be.
What one piece of advice would you give a prospective patient of Glenn Schattman?
Come prepared with a list of questions and be ready to get straightforward answers
10
Doctor
Glenn Schattman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Weill Cornell Medical College
Upper East Side
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
6
Age
29 - 32
Treated
2013 - 2016
Success with this Doc
Yes
Treatment
6 IUI, 1 IVF
Diagnosis
Anovulation, Unexplained
6
Cornell's practice as a whole is more like a factory. You sit in a packed waiting room every day with countless other women, see a rotation of nurses and fellows and don;t really build warm relationships with staff. The transfer/retrieval process is even worse - sitting for hours in a small waiting room wearing nothing but a robe, watching other women go in and out of the operating room, etc. It is not a warm and fuzzy place.
+ Read more
Age
29 - 32
Treated
2013 - 2016
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
6 IUI, 1 IVF
Diagnosis
Anovulation, Unexplained
6
Describe your experience with Weill Cornell Medical College.
Cornell is like a factory - but they are highly successful. You must be super prepared to be a self advocate and follow up on EVERYTHING - from billing, to questions for nurses, to staying on top of your protocol and meds. The environment leaves much to be desired, with the awkwardness of the waiting rooms [in clinic and in hospital], lack of anonymity, lack of any type of patent coordinator. i stuck with the practice only because I loved my doctor. WARRIOR REVIEW
During treatment, did you feel like you were treated like a number or a human?
Cornell's practice as a whole is more like a factory. You sit in a packed waiting room every day with countless other women, see a rotation of nurses and fellows and don;t really build warm relationships with staff. The transfer/retrieval process is even worse - sitting for hours in a small waiting room wearing nothing but a robe, watching other women go in and out of the operating room, etc. It is not a warm and fuzzy place. Dr. G himself, on the other hand, is very warm and caring. He called me personally both times I miscarried, had an open door policy, and always remembered small tidbits I had shared. I think he is a wonderful doctor - his personality doesn't jive with the setting. WARRIOR REVIEW
Describe your experience with the nursing staff.
I found the nursing staff at Cornell to be hit or miss. Some of the nurses are super on top of things, promptly return phone calls, and are great at building a a semblance of a relationship. Others have been awful, providing incorrect instructions, taking forever to call back, seeming very overworked and stressed. The nurses also rotate so frequently that it is hard to build real, caring relationships. And, it is extremely frustrating that you can NEVER reach anyone directly. WARRIOR REVIEW
What specific things went wrong at this clinic?
  • Lost paperwork
  • Provided conflicting information
How was your experience with Dan Goldschlag?
I stuck with Dr. Goldschlag through 6 IUIs and 5 IVFs over the course of the past 4 years because I genuinely believe in and trust him. He is kind, compassionate and understanding of the setbacks that go along with this process. When I miscarried in the office, he was there to hold my hand, reassure me and just be a support system...sitting in the room with me for a good hour to personally handle my case and make sure I was OK/had someone who could come to get me. He is also a bit more cautious, which I personally preferred...slow, steady and ultimately successful. I was blessed to deliver my daughter in 2013 and am now pregnant with #2 - to which I owe Dr. G all the credit in the world. The one red flag for me was the fact that neither he nor his nursing staff ever identified my weight as an obstacle. My weight, at one point, dropped dangerously low and was never once flagged as an issue/nor was it ever mentioned that I should be seeking help before continuing to cycle. WARRIOR REVIEW
What one piece of advice would you give a prospective patient of Dan Goldschlag?
Be prepared that you will not see Dr. G at every monitoring appointment. BUT, you can always schedule time with him. Also, Dr. G takes a more cautious approach to treatment and protocols. If you are looking for an innovator or someone very aggressive, he may not be the right doctor for you. WARRIOR REVIEW
Describe the protocols Dan Goldschlag used in your cycles and their degree of success.
My protocols remained fairly similar each time, as I was responding well to meds. For all IUIs, I was on either menopur or follistim - &gt; 5th IUI resulted in a successful pregnancy.
Describe your experience with your monitoring appointments.
N/A
Describe the costs associated with your care under Dan Goldschlag.
I was fortunate to have a good deal of insurance coverage.
9
Doctor
Dan Goldschlag
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Weill Cornell Medical College
Upper East Side
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
43 - 46
Treated
2012 - 2015
Success with this Doc
Yes
Treatment
2 IUI, 5 IVF, Donor Eggs
Diagnosis
Poor Egg Quality
9
I found the nurses to be extremely helpful and friendly. Some of the phlebotomists were more friendly than others. Yes, it had a bit of a factory [Weill Cornell] feel but that was not my actual experience 1:1... Get there early and your wait is usually less than getting there in the middle of the monitoring hours. ... Everything is very clean and professional. Note: they do call out your full name in the waiting room, so if you would find that difficult, consider other options.
+ Read more
Age
43 - 46
Treated
2012 - 2015
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$500K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 5 IVF, Donor Eggs
Diagnosis
Poor Egg Quality
9
Describe your experience with Weill Cornell Medical College.
CRM is huge. I used to describe the waiting room as the United Nations of assisted fertility since people come from all over the world for treatment. They have exceptional knowledge and expertise, and so there are a lot of patients. I never really felt like "just a number" but it is a bit overwhelming to be in such a large waiting room. Everything is very clean and professional. Note: they do call out your full name in the waiting room, so if you would find that difficult, consider other options.
During treatment, did you feel like you were treated like a number or a human?
CRM is very popular and people come from all over the world. I found the nurses to be extremely helpful and friendly. Some of the phlebotomists were more friendly than others. Yes, it had a bit of a factory feel but that was not my actual experience 1:1.
Describe your experience with your nurse.
Jackie was phenomenal, though she is no longer working at CRM the last I was in touch with her. Honest and encouraging and no beating around the bush.
How was your experience with Steven Spandorfer?
He is very to the point and honest. I found him warm and friendly but I could see how others might not. He has a good sense of humor and a good perspective on the serious work he does. My husband and I trusted him and liked him.
What one piece of advice would you give a prospective patient of Steven Spandorfer?
Do not expect warm and fuzzy but know that he knows what he is doing and has a big heart.
Describe the protocols Steven Spandorfer used in your cycles and their degree of success.
Dr. Spandorfer has developed the co-culture protocol which takes cells from the mother's uterus to create a customized culture in which to grow the embryo. I thought that was neat. We tried that with him and a variety of different protocols (lupron, estrogen patch, etc.).
Describe your experience with your monitoring appointments.
It is a very large waiting room and they call out names every 30 seconds or so. Get there early and your wait is usually less than getting there in the middle of the monitoring hours. Getting there on the later end of the window could also work sometimes. The waiting is comfortable, though most people are understandably pretty stressed out.
Describe the costs associated with your care under Steven Spandorfer.
Insurance covered three rounds of everything then it covered the monitoring and procedures we paid out of pocket. I don't remember the amount.
9
Doctor
Steven Spandorfer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Weill Cornell Medical College
Upper East Side
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
30 - 31
Treated
2013 - 2014
Success with this Doc
Yes
Treatment
1 IUI, 1 IVF
Diagnosis
Unexplained
10
They [the nurses] called back quickly, delivered news with compassion, whether good or bad. They kept everything organized and got you answers when you needed them... I never found myself waiting excessively, even when it was especially crowded.
+ Read more
Age
30 - 31
Treated
2013 - 2014
Success with this Doc
Yes
Race
European
Income
$500K
Occupation
Marketer or PR
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, 1 IVF
Diagnosis
Unexplained
10
During treatment, did you feel like you were treated like a number or a human?
I really feel like Dr. Kang and her team knew me and were invested in me getting pregnant. It's hard to believe with such a crowded waiting room - you know they have a lot of patients. But I never felt rushed, I felt like we were real partners in the whole journey.
Describe your experience with your nurse.
It was what you would expect from a top-notch facility. They called back quickly, delivered news with compassion, whether good or bad. They kept everything organized and got you answers when you needed them.
How was your experience with Hey-Joo Kang?
I was referred to Dr. Kang by a friend, and I will be forever grateful to her. I have since recommended Dr. Kang to numerous friends dealing with infertility. Because of her, not only do I have my beautiful twin boys, but I stopped feeling so sorry for myself during the process of trying to get pregnant. It was a process, and my husband and I felt like Dr. Kang was on our team. When the first IVF transfer took but then ended in a chemical pregnancy, we were sad and frustrated, but Dr. Kang made us feel like there was always a plan, always a goal to focus on, and we would just keep adjusting the plan until we reached our goal. She is incredibly straightforward, not super warm and fuzzy, but neither are we. I wasn't looking for a therapist or a friend, I was looking for a doctor who would guide us through this process and work with us until we got there. She didn't sugar coat things, but (different from a past experience with a different doctor) even when she was delivering bad news, I felt like she was our partner and that we would get through it. We felt like she gave us all the information we needed to make decisions and keep moving forward; she didn't confuse us, and she was able to relay info and options to us in a way that we completely understood, even if it was complicated. She thoughtfully answered every question we ever asked, no matter how silly or basic. And when we finally got pregnant with our twins (we transferred 2 embryos the second time during a natural/frozen cycle), and we heard the heartbeats, we cried, and Dr. Kang hugged us both, and it was a real celebration of finally achieving our common goal. We did not feel like we were just another medical chart. I still think of her often, and look forward to the day I return to her when we're ready for baby #3. I cannot speak more highly of her.
What one piece of advice would you give a prospective patient of Hey-Joo Kang?
Listen to her, and remember that you're not looking for a BFF or therapist, you're looking for someone who will be your true partner in achieving your goal of getting pregnant.
Describe your experience with your monitoring appointments.
There were "monitoring hours," but since I was working full time, the early morning window didn't bother me. It was a pretty crowded waiting room, but organized and serene. Check-in was done by a personalized card with a barcode each patient had, which was really efficient. I never found myself waiting excessively, even when it was especially crowded.
10
Doctor
Hey-Joo Kang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Weill Cornell Medical College
Upper East Side
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
33
Treated
2015
Success with this Doc
16 Eggs Frozen
Treatment
1 Egg Freezing
Diagnosis
10
I really liked Dr. Davis, but I also really liked and respected the entire team at Cornell. This is important because you don't often see your own doctor - you see whomever is in charge of monitoring hours on a given morning, and the doctor who does your retrieval is whomever happens to be on call that day. So I only saw Dr. Davis for my initial consult and one time when he happened to be doing monitoring hours. But I thought that all of the nurses and doctors at Cornell were excellent. Everything went exactly as described, all of the staff were 100% on top of giving me clear instructions every day, and I never had to wonder what was going on or feel like I didn't know what to do next. Dr. Davis himself is great. He took a lot of time to explain the options to me, and provided data on probability of success in detailed terms that I really appreciated. I am a scientifically oriented person, and I found that a few other doctors who I consulted with really glossed over the data, when I wanted to hear hard credible facts. Dr. Davis respected me and provided the information I wanted. He is compassionate but also got right to the point. And most importantly, I have full trust in his medical abilities. I was never scared that I was going to be overstimulated, because Dr. Davis and his team made it seem like they were doing an excellent job of monitoring me closely. I was not a complicated case, so maybe this isn't all due to Dr. Davis' skill, but I got a beautiful result, more than I even expected, with basically no side effects. I was just thrilled that I decided to do elective egg retrieval and freezing, and I would 110% recommend Dr. Davis and Cornell to anyone else considering it.
+ Read more
Age
33
Treated
2015
Success with this Doc
16 Eggs Frozen
Race
Ashkenazi Jewish
Income
$500K
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Egg Freezing
Diagnosis
10
During treatment, did you feel like you were treated like a number or a human?
While Cornell has tons of patients undergoing cycles at any one time, the fact that they process you through their massive system didn't make me feel like a number - I appreciated that they had such a system, which made things efficient and move quickly! In his consultation with me, Dr. Davis truly listened, and was willing to take as much time as I needed to answer my questions and discuss my options. He is truly a caring doctor as well as being brilliant.
Describe your experience with the nursing staff.
Instructions were always left on time, always very clear, and it was easy to get someone to call me back if I had a question. I didn't have just one nurse though - it varied a lot from day to day. But I was OK with that.
How was your experience with Owen Davis?
I really liked Dr. Davis, but I also really liked and respected the entire team at Cornell. This is important because you don't often see your own doctor - you see whomever is in charge of monitoring hours on a given morning, and the doctor who does your retrieval is whomever happens to be on call that day. So I only saw Dr. Davis for my initial consult and one time when he happened to be doing monitoring hours. But I thought that all of the nurses and doctors at Cornell were excellent. Everything went exactly as described, all of the staff were 100% on top of giving me clear instructions every day, and I never had to wonder what was going on or feel like I didn't know what to do next. Dr. Davis himself is great. He took a lot of time to explain the options to me, and provided data on probability of success in detailed terms that I really appreciated. I am a scientifically oriented person, and I found that a few other doctors who I consulted with really glossed over the data, when I wanted to hear hard credible facts. Dr. Davis respected me and provided the information I wanted. He is compassionate but also got right to the point. And most importantly, I have full trust in his medical abilities. I was never scared that I was going to be overstimulated, because Dr. Davis and his team made it seem like they were doing an excellent job of monitoring me closely. I was not a complicated case, so maybe this isn't all due to Dr. Davis' skill, but I got a beautiful result, more than I even expected, with basically no side effects. I was just thrilled that I decided to do elective egg retrieval and freezing, and I would 110% recommend Dr. Davis and Cornell to anyone else considering it.
What one piece of advice would you give a prospective patient of Owen Davis?
Set aside time to do some research on where to obtain the drugs - first have the Cornell nurse call them in to see if your health insurance will cover them, and if not, research a pharmacy with the best retail price. The Cornell team does not help that much with this part, so you'll need to spend some time on it. Also, do attend the "training" on how to inject yourself. It was worth it to feel more comfortable with starting the injections.
Describe the protocols Owen Davis used in your cycles and their degree of success.
Dr. Davis used a basic protocol for me, with Menopur and Gonal-F to stimulate, followed by another drug to suppress ovulation starting halfway through, followed by a single trigger shot.
Describe your experience with your monitoring appointments.
Tribeca location usually didn't have a long wait if you got there right when it opened. UES location did always have a long wait, but tons of people were there in the waiting room, so it appeared to be moving as fast as it possibly could.
10
Doctor
Owen Davis
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
10
Clinic
Weill Cornell Medical College
Upper East Side
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
5
Age
40
Treated
2013
Success with this Doc
No
Treatment
4 IUI, 3 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
5
The [Weill Cornell - U East] clinic is fine. Some would say 'factory-like' which I suppose is true but it's clean and well-run so that didn't bother me. The big thing to know is that monitoring is NOT done by your doctor unless he/she is working that day. The worse thing is that monitoring is not even done by Attendings until you're at least one week into your stims...Dr. Kligman's nurses (whoever was on staff September 2013) were absolutely amazing. These ladies are the ONLY reason I was able to even figure out what was going on...
+ Read more
Age
40
Treated
2013
Success with this Doc
No
Race
Prefer not to answer
Income
Occupation
Writer
Order & Number of Docs Seen
1st of 5 Docs
Treatment
4 IUI, 3 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
5
Describe your experience with Weill Cornell Medical College.
The clinic is fine. Some would say 'factory-like' which I suppose is true but it's clean and well-run so that didn't bother me. The big thing to know is that monitoring is NOT done by your doctor unless he/she is working that day. The worse thing is that monitoring is not even done by Attendings until you're at least one week into your stims.
During treatment, did you feel like you were treated like a number or a human?
Couldn't even reach the doctor when I needed to. Never received word on number of eggs retrieved. No word on embryos or how fertilization went or what to expect. No word from the doctor period after retrieval.
Describe your experience with your nurse.
Dr. Kligman's nurses (whoever was on staff September 2013) were absolutely amazing. These ladies are the ONLY reason I was able to even figure out what was going on. They were compassionate, lovely people who really cared about making sure I was on the right track. I am so grateful for the care I received from them.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Isaac Kligman?
Unethical is the only way I can describe this doctor. There was zero communication. He should have told me the chances I had of conceiving with the one terrible embryo I had - Day 3, 5-cell, very fragmented. I didn't know any better at the time. And since I hadn't heard from the doctor, thought that I could and should trust he knew what he was doing. But the transfer should have been canceled. There was never any medication adjustment at all during the stimulation period - I was given the strongest, maximum dosage and suffered with it. Terrible, uncaring doctor. He should not be practising at a prestigious institution like Weil Cornell.
What one piece of advice would you give a prospective patient of Isaac Kligman?
Don't do it. Wait however long it takes to get an appointment with another doctor. One or two months longer will not hurt you in the end.
Describe the protocols Isaac Kligman used in your cycles and their degree of success.
Ugh. Sorry - don't remember.
Describe your experience with your monitoring appointments.
Mixed bag. Some doctors were great. And a few (like Kligman) just literally monitored you like a body with a uterus.
Describe the costs associated with your care under Isaac Kligman.
$10K per cycle. Does not include the cost of medication which was made clear. Also didn't include the cost of anesthesia which was completely hidden as well as the use of another room in NYP hospital for which there was an exorbitant fee, also hidden.
0
Doctor
Isaac Kligman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Weill Cornell Medical College
Upper East Side
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
34 - 35
Treated
2012 - 2013
Success with this Doc
Yes
Treatment
2 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Other
10
I would say that the practice is large and other doctors often perform retrievals, monitor progress, etc. on a rotation. But the doctors at Weill Cornell are all exceptional, so it didn't cause concern. Dr. Davis was always available by email or phone if I felt I needed to check in with him.
+ Read more
Age
34 - 35
Treated
2012 - 2013
Success with this Doc
Yes
Race
European
Income
$500K
Occupation
Lawyer
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Other
10
During treatment, did you feel like you were treated like a number or a human?
After leaving a doctor who never remembered my name and made little attempt to address my problems -- low ovarian reserve and recurring pregnancy loss (3 miscarriages) -- I arrived for a consult with Dr. Davis with low expectations. He sat with my husband and me for probably an hour and a half, repeating my medical history from memory. I couldn't believe how much time he had spent with my file before sitting down with us. He also began by addressing why he thought I was experiencing the miscarriages. He didn't try to push more IVF until he had determined why the miscarriages were occurring.
Describe your experience with your nurse.
Elizabeth was very responsive and experienced.
How was your experience with Owen Davis?
I credit him with the birth of my twin girls and could not have been happier with my choice. He is a brilliant doctor -- creative and always trying to find the right solution for his patient, not what works for most patients. He did a hysteroscopy on me to look at my uterus before starting fertility treatments, suspecting that I may have some scarring that was preventing implantation. And he was right -- I have significant scarring from a D&C the year before that my previous doctor had never thought to look for. He promptly returned my calls and was thoughtful in answering all my questions. And he treated me like an individual -- I always felt as though I had very personal care. I cannot recommend him highly enough. If there is any weakness, I would say that the practice is large and other doctors often perform retrievals, monitor progress, etc. on a rotation. But the doctors at Weill Cornell are all exceptional, so it didn't cause concern. Dr. Davis was always available by email or phone if I felt I needed to check in with him.
What one piece of advice would you give a prospective patient of Owen Davis?
I traveled from DC to see him. Don't rule him out just because you live outside of New York, if you have hit a wall with physicians in your city and your personal/work life allows for travel. He's the best and is worth the trip.
Describe your experience with your monitoring appointments.
There was a morning window, so I could go when convenient. The waiting area is very busy, so that does not feel personal at all, but they were orderly and efficient and the wait was not excessive. The waiting area has comfortable seats, water and plenty of reading materials.
10
Doctor
Owen Davis
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Weill Cornell Medical College
Upper East Side
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
31 - 32
Treated
2012 - 2013
Success with this Doc
Yes
Treatment
2 IUI
Diagnosis
10
It's large operation and clinic, which can make it feel impersonal...Nurse was very knowledgeable and accessible. Diana from records was extremely diligent and helpful in navigating the paperwork etc.
+ Read more
Age
31 - 32
Treated
2012 - 2013
Success with this Doc
Yes
Race
European
Income
$500K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
10
During treatment, did you feel like you were treated like a number or a human?
It's large operation and clinic, which can make it feel impersonal. However that is also what makes it work well operationally and be efficient. I thought Dr. Kang brought the personal touch up quite a bit once she saw how upset I was after the first couple of times not working. Prior to that it was much more clinical, maybe too much so for some people.
Describe your experience with your nurse.
Nurse was very knowledgeable and accessible. Diana from records was extremely diligent and helpful in navigating the paperwork etc.
How was your experience with Hey-Joo Kang?
I really liked Dr. Kang and her enjoyed her bedside manner. She is very knowledgeable and gives full detail and info of what is happening. I felt well educated under her care. She explained what were the first steps, then what we move to next if those don't work, and we were successful after injectables. That said, if you need more personal or emotional support she might not be right for you. I recommended her to a friend who did not have a positive outcome and has since moved to a different practice. I believe her choice has more to do with the overall size of Weill Cornell than Dr. Kang specifically, and she has moved to a smaller/more personal setting.
What one piece of advice would you give a prospective patient of Hey-Joo Kang?
Speak up if you are uncomfortable or unhappy with how things are going - she will respond but if you don't say anything she will move through the steps in a fairly straightforward and methodical manner. If you express your distress/anxiety/disappointment clearly when things don't happen right away she will make adjustments. In general, it's the hardest advice to take to heart, but patience is truly key from one month to the next - be proactive but understand it can take many months.
7
Doctor
Hey-Joo Kang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Weill Cornell Medical College
Upper East Side
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
34 - 40
Treated
2004 - 2010
Success with this Doc
Yes
Treatment
5 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
10
[Weill Cornell - U East] Strengths: unbelievably strong medical team & lab. Weaknesses: they're a big operation & necessarily run like one....They stayed in contact & supported when we needed them...Listen closely. Don't be afraid to ask questions. He will answer e-mail but keep yours short; his will be too. There's no one like him for aging ovaries. I owe my two children to him...
+ Read more
Age
34 - 40
Treated
2004 - 2010
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Professor
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
5 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
10
Describe your experience with Weill Cornell Medical College.
Strengths: unbelievably strong medical team & lab. Weaknesses: they're a big operation & necessarily run like one. (But if you think those compare in weight? That's your problem. Also: I grew up in NY and generally value competence & efficiency over politeness. So I'm happy when institutions I work with agree.)
During treatment, did you feel like you were treated like a number or a human?
During my first cycle at Cornell. my mother died unexpectedly the day before I was supposed to start stims. Dr. Davis, and the entire staff, could not have been more kind. They held me on Lupron for a week and we decided to cycle. Cancelling would have been devastating -- I had to travel to cycle -- and it was the right thing to do, and they gently supported me through it. That cycle was successful. I love this clinic, & especially Dr. Davis.
Describe your experience with the nursing staff.
They stayed in contact & suported when we needed them. This was when I had first gotten a smartphone & was still amazed at how useful texts could be...the appointment coordinator for the co-culture biopsies was super helpful.
How was your experience with Owen Davis?
He talks fast, but explains everything, and doesn't sugar-coat. I am a scientific professional and I want to be given accurate information -- and I was. I was a surprisingly challenging patient -- came in as obstructive male factor, but stimmed like 5 years older than I actually was -- so we did some crazy estrogen-priming protocol when I was still 37 and it WORKED for kid #2. Plus: he's super kind.
What one piece of advice would you give a prospective patient of Owen Davis?
Listen closely. Don't be afraid to ask questions. He will answer e-mail but keep yours short; his will be too. There's no one like him for aging ovaries. I owe my two children to him.
Describe the protocols Owen Davis used in your cycles and their degree of success.
Starting off: age 34, obstructive male factor & two failures at an Ohio clinic. (Sperm was frozen when I was 32 & we had a fixed number of vials that were shipped from Ohio to NYC; my husband could not tolerate another operation.) We did vanilla long Lupron, moderate stims, endometrial co-culture, success. Came back at age 37 & tried same long Lupron protocol; low response but did make it to transfer, negative. Then microdose Lupron; cycle cancelled for lack of response. Then estrogen priming & giant stim dose; still endometrial co-culture; success.
Describe your experience with your monitoring appointments.
Cattle call, but comfortable. Much more efficient than time slot appointments would have been.
Describe the costs associated with your care under Owen Davis.
Oh gosh. I think we spent over 100K total, for 6 cycles at 2 clinics, and certainly the bulk of that was at Cornell. No insurance coverage. The year we did 3 cycles I think we had over 50K in medical expenses on our tax returns.
10
Doctor
Owen Davis
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Weill Cornell Medical College
Upper East Side
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
42 - 45
Treated
2006 - 2009
Success with this Doc
Yes
Treatment
IUI, 3 IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality, Uterine Fibroids, Other
10
Biggest strength [at Cornell] is that the were willing to take me and made it all happen and were pleasant and efficient about it. Biggest weakness was one obnoxious phlebotomist. I hate the relatively new (done because of HIPAA) practice throughout Cornell of calling people by their first name and last initial when they call out for you in the waiting room as though we were all in kindergarten, but that's not their fault. I'd prefer they either ask me what I'd like to be called, or just have us all take a number like they do at the deli.
+ Read more
Age
42 - 45
Treated
2006 - 2009
Success with this Doc
Yes
Race
European, Ashkenazi Jewish
Income
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IUI, 3 IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality, Uterine Fibroids, Other
10
Describe your experience with Weill Cornell Medical College.
Biggest strength is that the were willing to take me and made it all happen and were pleasant and efficient about it. Biggest weakness was one obnoxious phlebotomist. I hate the relatively new (done because of HIPAA) practice throughout Cornell of calling people by their first name and last initial when they call out for you in the waiting room as though we were all in kindergarten, but that's not their fault. I'd prefer they either ask me what I'd like to be called, or just have us all take a number like they do at the deli.
During treatment, did you feel like you were treated like a number or a human?
He's kind, respectful, and provides as much detail as one wants to know about one's treatment. The staff were lovely, too (with the exception of one obnoxious phlebotomist).
Describe your experience with the nursing staff.
They were very good and pleasant. The nurses/PAs who did most of my IUIs (Dr. Davis did a few, too) were lovely.
How was your experience with Owen Davis?
As I said, he's kind, respectful, and provides as much detail as one wants to know about one's treatment. And most importantly, he was willing to take me on as a patient when no one else at any of the major fertility centers in NYC, Boston, SF, or Baltimore would (because I was 42, and had very poor ovarian reserve and endometriosis), and he was willing to keep trying for years despite terrible odds until he really thought my chances of conceiving with my own egg had become impossible and was no longer comfortable continuing to try. And even then, when I requested going back to doing unmedicated IUIs so as not to waste even a single chance while awaiting donor eggs, he was willing to listen to me and do them. Thank goodness! Because on the second one I got pregnant with my wonderful, normal, healthy son!
What one piece of advice would you give a prospective patient of Owen Davis?
Be as relaxed and nonchalant about it as you can possibly be, and keep trying. That's when it happens.
Describe the protocols Owen Davis used in your cycles and their degree of success.
Dr. D told me it was extremely unlikely (maybe a 1% chance) that I would be able to conceive with my own eggs but that he was willing to try.  We did one or two unmedicated IUIs (with 1 chemical pregnancy), 4-6 medicated IUIs (with various doses of Clomid, an HCG trigger, and IM Progesterone after; 1 chemical pregnancy), and 7 or 8 IVF cycles (with various doses of Menopur and Follistim +/- Ganirelix; best cycle, which was early on, got 8 follicles otherwise 1-3; did 2-3 retrievals and only 1 transfer that didn't work).  He then told me that since I was now over 45 and had even worse ovarian function, getting pregnant with my own eggs would now be virtually impossible, and I should consider adoption or donor eggs.  I agreed to move to donor eggs, but said that while we were doing all we needed to do to make that happen, I wanted to go back to doing unmedicated IUIs on every possible cycle I could, so as not to waste even a single, potentially good egg while waiting.  He agreed to do it because I insisted, but swore it would never work. The second one resulted in a normal healthy son. He repeated the pregnancy test before calling me with the positive result because he didn’t believe it!
Describe the costs associated with your care under Owen Davis.
I think an unmedicated IUI including tv u/s was about $400. IVF came out to somewhere between $20-40k depending on what we did. I honestly don't recall the details. A few cycles were covered by my insurance, the rest I paid myself. It was expensive and it was a long time ago.
10
Doctor
Owen Davis
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Weill Cornell Medical College
Upper East Side
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Unexplained
10
Even though the practice at [Weill Cornell] CRM is huge, everyone I met with treated me with respect and kindness. There are literally hundreds of patients waiting in the monitoring room each day yet I did not encounter any frustrated doctors, nurses, or other staff...Everyone is super nice and professional, but the automation keeps things moving smoothly. With this volume of patients, everything has to be timed to the minute. Despite the high volume, the obvious compassion and level of training from everyone - the billing team, receptionists, nurses, doctors - makes you feel like a person.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
European
Income
$500K
Occupation
Business Executive
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Unexplained
10
Describe your experience with Weill Cornell Medical College.
Many other patients have described CRM as a well-oiled machine. It is, which, when it comes to IVF, is a great thing. Having experienced both kind of clinics - more personal vs more automatic - I prefer this environment. Everyone is super nice and professional, but the automation keeps things moving smoothly. With this volume of patients, everything has to be timed to the minute. Despite the high volume, the obvious compassion and level of training from everyone - the billing team, receptionists, nurses, doctors - makes you feel like a person.
During treatment, did you feel like you were treated like a number or a human?
Even though the practice at CRM is huge, everyone I met with treated me with respect and kindness. There are literally hundreds of patients waiting in the monitoring room each day yet I did not encounter any frustrated doctors, nurses, or other staff. Whenever I met with Dr. Davis, he was completely up to speed on my treatment.
Describe your experience with your nurse.
Katie is an excellent nurse and always answered my questions within a few hours. She is super thorough and organized - nothing ever fell through the cracks with her. I saw her frequently, but other nurses often did the blood work monitoring or ultrasounds. They were all great. Like Dr. Davis, Katie was always completely up to speed on my treatment, which reassured me that my case was being followed personally.
How was your experience with Owen Davis?
Dr. Davis is highly competent, intelligent, compassionate, realistic, and thorough -- all the things I could have hoped for in a doctor. He is a man on a fertility mission; he is all business yet still manages to make you feel like a person. Despite the high volume of patients he sees on a daily basis, he was always up to speed with my treatment and was available whenever I needed to speak with him directly. At no time was I confused about my treatment or what the next steps were going to be. I can't recommend him highly enough.
What one piece of advice would you give a prospective patient of Owen Davis?
Do not wait to make an appointment - if you want to see him, the sooner the better.
Describe the protocols Owen Davis used in your cycles and their degree of success.
I started a protocol of 300 cc follistim, 150 menopur for the first 12 days of my cycle - around day 8 as I was getting ready for the retrieval, he prescribed ganirelix to prevent me from ovulating. I was monitored every day or every other day with blood work and then ultrasounds. I did not have any side effects, which I am so grateful for. I was triggered on day 13 and retrieved on day 15, closely following my natural cycle. Dr. Davis retrieved 14 eggs, 11 of which were mature. Of the 11, 8 fertilized with ICSI, and 5 went on to be blastocysts. I transferred a single embryo on day 5 - prior to the retrieval we discussed my desire to transfer just 1 embryo if possible. I was thrilled to get a positive blood pregnancy test on day 28, and now have an additional 4 embryos frozen for future use. Dr. Davis did not recommend genetic testing in my case because of family history and age; he explained that it was an additional step to freeze and unfreeze the embryos and that in my circumstances, the risks were not worth doing it.
Describe your experience with your monitoring appointments.
Super efficient. I do not live close to the clinic in Manhattan (I am about 2 hours away) so it was a pain sometimes getting there in the morning before 8:30. However, I never had to wait long to see someone (less than 15 minutes) and was always in and out. Everyone super nice and professional. Usually there are between 75-100 people waiting. The Mount Kisco location is closer to my house, but unfortunately not as efficient. I think they only have 1-2 nurses there, and usually only 5-10 people waiting, but much longer wait times (usually 30 minutes or more).
Describe the costs associated with your care under Owen Davis.
Medications - $14,000; IVF - $10,500; ICSI - $2,700; Hospital Fee - $1800; Embryo cryopreservation - $1100 per year; Individual consultations/visits with Dr. Davis - $550 each, probably around 6-8 of those total including initial consultation and follow up after achieving pregnancy
10
Doctor
Owen Davis
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Weill Cornell Medical College
Upper East Side
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
0
Age
Treated
Success with this Doc
No
Treatment
Fertility Medications
Diagnosis
Diminished Ovarian Reserve
0
Very little communication without dragging it out of them [Weill Cornell]. I often felt confused and like I was asking a favor to have things explained to me...If you like an anonymous and mechanical office for something this imporant, you'll love it here. Otherwise, I'd skip it...Nurses were fine- nothing memorable, nothing bad. Far kinder than the Dr. himself...No personal care. I love my regualr ob/gyn there but the fertility practice is too big and factory-like.
+ Read more
Age
Treated
Success with this Doc
No
Race
European, Ashkenazi Jewish
Income
$500K
Occupation
Sales Representative
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
Fertility Medications
Diagnosis
Diminished Ovarian Reserve
0
Describe your experience with Weill Cornell Medical College.
If you like an anonymous and mechanical office for something this imporant, you'll love it here. Otherwise, I'd skip it.
During treatment, did you feel like you were treated like a number or a human?
If you have no strong reason to doubt your fertility, I'm sure Dr. Spandorfer would be fine. His initial impression is of sort of a big friendly teddy bear with a touch of frat boy who speaks in plain language. If however, you are in a situation where you think you will likely have a hard time becoming pregnant, I would move on. Once my hormone level tests came back, he became very short with me. Just said that it was very unlikely I'd have kids and when I asked questions, he was impatient and was rushing me out of there. He was blunt, cut me off so abruptly when I misunderstood something and seemed irritated. No compassion at all, just told me like he was giving the weather and left me sitting there with my pants off on the table as he rushed to the next patient. I felt so vulnerable and it was awful. He was however, always willing to have me come back to do a sonogram and blood tests. I was clear from day one that I was against donor conception for very personal reasons. He not once, not twice, but three times pushed it after I was 100% straightforward that I'd either not have children or adopt if that was my only option. Needs a lot of work with compassion and bedside manner. I've sinced moved on to a smaller office and had much better treatment from a kind and caring doctor. Awful
Describe your experience with the nursing staff.
Nurses were fine- nothing memorable, nothing bad. Far kinder than the Dr. himself.
What specific things went wrong at this clinic?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Steven Spandorfer?
He simply should not be treating for infertility. I've lived in NYC my entire life and have never encountered someone with less bedside manner. Unacceptable, rude, unprofessional, and generally seems like he should probably retire.
What one piece of advice would you give a prospective patient of Steven Spandorfer?
Look elsewhere. Cornell on a whole doesn't have a great reputation. No personal care. I love my regualr ob/gyn there but the fertility practice is too big and factory-like.
Describe the protocols Steven Spandorfer used in your cycles and their degree of success.
We didn't get that far- he was only interested in having me come in every week to do a sonogram, take blood, and charge me $1000's of dollars while at the same time acting like I was getting on his nerves and wasting his time. I went to another doctor aftwerwards who somehow managed to see me less often and got much more approved on my insurance.
Describe the costs associated with your care under Steven Spandorfer.
About $6000
0
Doctor
Steven Spandorfer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Weill Cornell Medical College
Upper East Side
Nursing
Operations
Scheduling
Clinic Atmosphere
Educational Resources
– Read less
7
Age
Treated
Success with this Doc
?
Treatment
IUI
Diagnosis
Anovulation
7
The Dr's staff and the clinic [Weill Cornell] were not initially clear on insurance process. They fail to tell you that the Dr may accept your insurance but the clinic may not. Fortunately, my insurance covered the Dr consultation and blood work and my husband's insurance covers everything else, including the clinic costs and procedures done through Cornell/NY Presbyterian. Make sure you ask if the Dr and the clinic accept your insurance.
+ Read more
Age
Treated
Success with this Doc
?
Race
Latino
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
IUI
Diagnosis
Anovulation
7
Describe your experience with Weill Cornell Medical College.
The clinic feels like a very large, impersonal operation. However, it has a great reputation for results and the staff is polite. I really appreciate that monitoring hours start at 6:30 and although many people will be waiting by 6:40, the whole things runs very smoothly, you're in and out in no time.
During treatment, did you feel like you were treated like a number or a human?
Dr Goldschlag is polite but it can sometimes feel a bit rushed when speaking with him. However, I do not mind, I like a doctor that is knowledgable and gets to the point quickly. However, the clinic and the process for making appointments and getting in touch with the doctor's staff can make you feel like a number. It is impossible to communicate via email or to speak to someone the first time you call, you must always leave a message and they will return your call. Also, the doctor's hours are very inconvenient. I understand that this is a process that is time consuming, however, I wish appointment times were more convenient and the office was more accommodating for working professionals.
Describe your experience with your nurse.
The nursing team is very diligent about communicating results and next steps.
How was your experience with Dan Goldschlag?
If you like a very kind and warm doctor, I would not recommend Dr. Goldschlag. He is very polite and will explain everything fully, however, he does not engage in extensive conversation. I really appreciate that he answers every question thoroughly but gets to the point quickly, without small talk.
What one piece of advice would you give a prospective patient of Dan Goldschlag?
I would tell a prospective patient to be very clear with Dr. Goldschlag about your expectations and how soon or quickly you would like to proceed with specific treatments. He is very understanding and will move things along very quickly if that is what you prefer. He was very thorough in explaining all of my options and what the approximate timeline would be for every option. In my case, I was very clear that I wanted to move quickly and he immediately outlined my options based on my goals and expectations.
Describe the protocols Dan Goldschlag used in your cycles and their degree of success.
After trying to conceive for 1.5 years, by husband and I decide to see Dr. Goldschlag. After he first consultation and follow-up, Dr. Goldschlag determined that my ovulation was not occurring regularly. He asked me to come in for an ultrasound and determined that I had not yet ovulated. Based on the size of my follicles he gave us an approximate time frame for when ovulation might occur and we should try to conceive naturally. We did just that and we were successful. However, just a few weeks later I miscarried. We now know that we can conceive naturally. However, du to my irregular cycles, my husband and I would like to conceive again asap. Therefore, Dr. Goldschlag recommended that once my next cycle begins, our next step will be to start clomid and IUI.
Describe the costs associated with your care under Dan Goldschlag.
The Dr's staff and the clinic were not initially clear on insurance process. They fail to tell you that the Dr may accept your insurance but the clinic may not. Fortunately, my insurance covered the Dr consultation and blood work and my husband's insurance covers everything else, including the clinic costs and procedures done through Cornell/NY Presbyterian. Make sure you ask if the Dr and the clinic accept your insurance.
7
Doctor
Dan Goldschlag
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Weill Cornell Medical College
Upper East Side
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
Treated
Success with this Doc
No
Treatment
2 IUI, 3 IVF
Diagnosis
Poor Egg Quality
9
If you want a small clinic, this place [Weill Cornell] is not for you. I once counted 60+ patients in the waiting room on a Sunday morning. This said, I was rarely late for work due to morning appointments. The monitoring process is surprisingly fast. You will not always see your doctor; your doctor may not do your procedure...There were two or three nurses assigned to Dr. Kang. They were all kind and responsive, although you always have to leave a message when you call.
+ Read more
Age
Treated
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Lawyer
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 3 IVF
Diagnosis
Poor Egg Quality
9
Describe your experience with Weill Cornell Medical College.
I was generally pleased with Weill Cornell. They are very efficient given the volume they deal with. The staff members were always pleasant. If you want a small clinic, this place is not for you. I once counted 60+ patients in the waiting room on a Sunday morning. This said, I was rarely late for work due to morning appointments. The monitoring process is surprisingly fast. You will not always see your doctor; your doctor may not do your procedure. However, I did see Dr. Kang more often than not. I found Weill Cornell to be easier and more pleasant to deal with than NYU.
During treatment, did you feel like you were treated like a number or a human?
Dr. Kang is very personable. From the beginning, she knew who I was and my medical history, without referencing notes or charts.
Describe your experience with your nurse.
There were two or three nurses assigned to Dr. Kang. They were all kind and responsive, although you always have to leave a message when you call.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
How was your experience with Hey-Joo Kang?
Dr. Kang was recommended to me by a friend. She has good bedside manner. She always knew my medical history when I saw her. She throughly explained her recommendations. She was optimistic, perhaps overly so. She responded to my results with changes in protocol. Each round was more successful than the one before. Although we did not have success, we stuck with her because we felt the continuity of treatment was important. A kind and familiar face, Dr. Kang was a comfort during a challenging and stressful period of my life.
What one piece of advice would you give a prospective patient of Hey-Joo Kang?
Ask questions, especially about cost.
Describe the protocols Hey-Joo Kang used in your cycles and their degree of success.
She felt that my first cycle was too long. She shortened the second cycle. After I reacted poorly to the second cycle as well, she put me on a low dose protocol. On a low dose protocol, I had 13 eggs retrieved. 7 were mature. 4 fertilized. 3 were good quality. They transferred 3 embryos on day 3, each of the three cycles. Each cycle was better than the preceding cycle, in terms of egg quality. Apparently, the meds were damaging the eggs. According to Dr. Kang this is due to poor egg quality. None of my remaining embryos made it to freezing. None of the transfers resulted in pregnancy.
Describe your experience with your monitoring appointments.
There were always tons of people in the waiting room. However, monitoring was a very efficient process.
9
Doctor
Hey-Joo Kang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Weill Cornell Medical College
Upper East Side
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Unexplained
10
He [Weill Cornell Medical College] does not accept any insurance...Efficient clinic; I am usually seen within 10 minutes of checking in for my appointment Some patients might feel like it's a revolving door because there are usually several people waiting...She is not a nurse but a coordinator for Dr Rosenwaks. She has been helpful with scheduling.
+ Read more
Age
Treated
Success with this Doc
?
Race
European
Income
$500K
Occupation
Marketer or PR
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
Unexplained
10
Describe your experience with Weill Cornell Medical College.
Efficient clinic; I am usually seen within 10 minutes of checking in for my appointment Some patients might feel like it's a revolving door because there are usually several people waiting
During treatment, did you feel like you were treated like a number or a human?
He took the time to explain the results of my tests to help me understand them. He was very thorough in all his testing.
Describe your experience with your nurse.
She is not a nurse but a coordinator for Dr Rosenwaks. She has been helpful with scheduling.
How was your experience with Zev Rosenwaks?
I am still going through the process so I can't detail my experience in full but everything so far has been positive. He is efficient in his testing procedures and had requested a lot of different tests than my previous clinic. This made me feel more confident in his skills than my previous doctor. He is also prescribing a different method of treatment for my next cycle which makes me feel like he is more thoughtful in his approach rather than just out to get our money by suggesting the most expensive option.
What one piece of advice would you give a prospective patient of Zev Rosenwaks?
Know that you might not always see him for each visit. I have seen him most visits but he has not performed all the procedures, like the HSG. However, the other doctor I have seen has always been consistent so I do not feel like I'm rotating through the whole clinic.
Describe the protocols Zev Rosenwaks used in your cycles and their degree of success.
We are just beginning my IUI cycle. It's going to be an IUI with Clomid. I do not yet know the dose. The pretesting has involved: A complete work up of blood tests 2 semen analysis for my husband Several vaginal ultrasounds An HSG ( no balloon method) A saline ultrasound
Describe the costs associated with your care under Zev Rosenwaks.
He does not accept any insurance
9
Doctor
Zev Rosenwaks
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
10
Clinic
Weill Cornell Medical College
Upper East Side
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
4 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
The hours and location [of Weill Cornell] were convenient for me. Monitoring hours are from 7-9am on weekdays. I was able to stop in before starting my work day, and usually in and out within 30 minutes. Diana, the patient coordinator is super knowledgeable and extremely efficient. Vanessa, the nurse who draws your blood, is probably the best at what she does. Whenever a different nurse drew my blood it always hurt. Vanessa was always quick and painless.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
East Asian
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
Describe your experience with Weill Cornell Medical College.
The hours and location were convenient for me. Monitoring hours are from 7-9am on weekdays. I was able to stop in before starting my work day, and usually in and out within 30 minutes. Diana, the patient coordinator is super knowledgeable and extremely efficient. Vanessa, the nurse who draws your blood, is probably the best at what she does. Whenever a different nurse drew my blood it always hurt. Vanessa was always quick and painless.
During treatment, did you feel like you were treated like a number or a human?
Weill Cornell Reproductive Medicine is a very large clinic. I mainly saw Dr Kang at the Long Island office so I mostly felt like I was treated like a human. It was only when I had to report into the UES office where you realize the sheer number of patients that go through that office a day, and feel like just a number.
Describe your experience with the nursing staff.
I worked with Amy and Sarah. Amy is the NP at the Long Island office and Sarah is the NP at the NYC location. Amy led the IVF teach class and showed me how to use and administer my medications, as well as walked me through my protocol. She was always available to answer any questions I had, and if not, I would leave messages for Sarah, who would return my calls within a few hours in the same day. They were both very understanding when my insurance cap for medications ran out, and adjusted my prescription orders where necessary. Without them, I think I would have been so lost.
How was your experience with Hey-Joo Kang?
I was referred to Dr. Kang by my regular OB whom I trust completely. When I first met Dr. Kang, I felt she was confident with her abilities to address my issues and I had no reason no to trust her. She first gauged my expectations, and I was okay with a more moderate approach (starting with Clomid and TI before moving to Clomid + IUIs, then injectables + IUIs, and finally IVF), since we weren't sure what exactly was keeping me from getting pregnant. Each cycle was adjusted to see how my body would respond. In the end, we found that I respond better to lower dosages of meds than higher ones. I think that Dr. Kang made the correct calls regarding my protocol.
What one piece of advice would you give a prospective patient of Hey-Joo Kang?
Don't expect for her to spend a lot of time with you if you have no questions or concerns. However, if you do have questions or concerns she will make time for you and make sure you're comfortable with the information/procedures. I was a more "go with the flow" type of patient and didn't ask too many questions.
Describe the protocols Hey-Joo Kang used in your cycles and their degree of success.
When Clomid + TI didn't work, we moved to Clomid + IUI. We found that when I was on Clomid 100mg, I produced the same number of eggs as when I was on Clomid 50mg. For my 3rd IUI cycle, I was taking 150 Gonal-f injectables, which was also unsuccessful. My first IVF cycle, I was taking 300 Gonal-f + 150 menopur, which resulted in only 2 follicles and a canceled IVF. We ended up doing another IUI instead, which was also unsuccessful. For my second IVF cycle, my dosage was reduced to 225 Gonal-F, and 75 menopur, later adding cetrotide before retrieval. I produced 4 follicles, 3 mature, 1 immature, with 2 fertilizing, but only 1 making it to transfer.
Describe your experience with your monitoring appointments.
I would describe monitoring hours like a well-oiled machine. There was only one instance when there was a line for check-in, and the office should better explain how to use the kiosk to check in without cards. Once you are checked in, however, you don't wait more than 15 mins to get blood drawn and another 15 before your U/S.
Describe the costs associated with your care under Hey-Joo Kang.
My insurance covers 70% of infertility services, up to a certain amount. Infertility medications were also covered, up to a certain amount. I did have to pay for 30% of each blood test, ultrasound, and whatever balance was left from my IVF cycle + ICSI after my insurance allowance ran out.
8
Doctor
Hey-Joo Kang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Weill Cornell Medical College
Upper East Side
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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9
Age
Treated
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Male Factor
9
It [Cornell] runs very smoothly for a high volume clinic and the staff, doctors, equipment and facilities are all top notch. Monitoring hours are early enough that I was rarely late to work. Its true that it is not a hand holding clinic. I watched Freedom Med Teach tutorials on injections, researched the protocols my doctor had me on, called the nursing staff if I was unclear on any instructions and was reached out if i had any questions or concerns that weren't addressed in regular interactions. The need for self-initiative did not bother me personally. But if you are a person who is looking for a very tailored and guided experience this may not be the right clinic for you.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
European
Income
$500K
Occupation
Investment Banker
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor
9
Describe your experience with Weill Cornell Medical College.
Cornell is the only clinic I worked with so I do not have a point of comparison with other clinics, but I found my experience to be a very positive one in general. As everyone notes, it runs very smoothly for a high volume clinic and the staff, doctors, equipment and facilities are all top notch. Monitoring hours are early enough that I was rarely late to work. Its true that it is not a hand holding clinic. I watched Freedom Med Teach tutorials on injections, researched the protocols my doctor had me on, called the nursing staff if I was unclear on any instructions and was reached out if i had any questions or concerns that weren't addressed in regular interactions. The need for self-initiative did not bother me personally. But if you are a person who is looking for a very tailored and guided experience this may not be the right clinic for you.
Describe your experience with your nurse.
I did not have one nurse exclusively during my time there so I cannot give detailed feedback, but the nurses I did communicate with were for the most part organized, supportive and helpful, despite being undoubtedly very busy.
How was your experience with Steven Spandorfer?
I had a great overall experience with Dr. Spandorfer. When my husband and I showed up at his office with an unexpected severe MFI diagnosis, we were in a bit of shock and did not know what to expect. He was kind and empathetic, but did not spend much time on exploring why or how this issue came about. Had we been hoping to attempt to fix the problem naturally (or get satisfying answers) before moving on to ART, this might have been a problem for us. But we were looking for the fastest and most efficient route to a baby and Dr. Spandorfer ( very appropriately and capably) focused his attention his areas of expertise and helping us move forward quickly. While our interaction with Dr. Spandorfer during our fresh cycle was fairly limited (due to Cornell's pooled monitoring/procedure method), I felt like he was reachable if I had any questions and knew that he was the one reviewing my file daily and making the important calls. When our first cycle was successful but ended in a miscarriage, Dr. Spandorfer showed much more compassion than I expected for a doctor at a high volume fertility clinic (and more than I had gotten from any of my regular obgyns in the past) and became our single point of contact for all future appointments and procedures. While it is true that he is very efficient and aware of keeping to a schedule, this benefits his patients and I never found him unwilling to spend time if i had questions or engage in friendly conversation. Rapport with him was so easy that I actually found it hard to transition back to a regular ob after our successful frozen transfer.
What one piece of advice would you give a prospective patient of Steven Spandorfer?
Keep your eye on the ultimate goal; he will do his best to get you there.
Describe the protocols Steven Spandorfer used in your cycles and their degree of success.
Fresh cycle: Antagonist protocol with follistim and menopur, followed by ganirelix as trigger date approached. Stimmed for approximately 10 days. Resulted in 14 eggs retrieved, 11 mature, 11 fertilized with ICSI, 1 blastocyst transferred on day 5. Resulted in positive pregnancy test but subsequent 1st trimester miscarriage. Frozen cycle: Programmed (due to luteal phase defect/low progesterone in monitoring cycle). Birth control for 3 weeks to begin, layering in lupron injections and estrogen patches, followed by Progesterone in Oil injections. Currently 5 months pregnant from this cycle.
Describe your experience with your monitoring appointments.
Impersonal but efficient. If you arrive before 7:30 you won't wait all that long.
Describe the costs associated with your care under Steven Spandorfer.
I had strong insurance coverage so was not aware of detailed costs.
9
Doctor
Steven Spandorfer
Communication
Compassion
Frequency seen during appointments
9
Clinic
Weill Cornell Medical College
Upper East Side
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
No
Treatment
1 IUI, 1 IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Tubal Blockage
10
I liked the clinic [Weill Cornell - U East] and waiting area. It was clean and calm. I did not have any monitoring done so I cannot speak to what that experience is like. Everyone was efficient and I felt they were competent, which put me at ease...[Nursing Staff] They were professional and returned calls in a timely manner...I paid out of pocket for all expenses. $750 for consulation and ultrasound. $1000 for HSG... Dr. Schattman will have your best interest in mind.
+ Read more
Age
Treated
Success with this Doc
No
Race
European, Native American
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, 1 IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Tubal Blockage
10
Describe your experience with Weill Cornell Medical College.
I liked the clinic and waiting area. It was clean and calm. I did not have any monitoring done so I cannot speak to what that experience is like. Everyone was efficient and I felt they were competent, which put me at ease.
During treatment, did you feel like you were treated like a number or a human?
Dr. Schattman was very professional. He got to the point and was transparent, which I greatly appreciated. Although he was rather impersonal, he was kind and I trusted that he was giving me honest and sound information based on my particular circumstances. He was conscientious about my comfort during procedures.
Describe your experience with the nursing staff.
They were professional and returned calls in a timely manner.
How was your experience with Glenn Schattman?
I saw Dr. Schattman based on a friend's recommendation. I had had a bad experience with a previous clinic in that I never was able to get a clear answer about what my tests indicated about my prognosis, unfortunately trusting that they had my best interest in mind. I had a consultation with Dr. Schattman, who looked over my medical records, ordered bloodwork and did an HSG the same week. He clearly and promptly explained the results and his advie about how to proceed with achieving pregnancy. I appreciated how quick and clear he was. In less than a week I had all the information I needed to make an informed decision that put my mind at ease, unlike the previous clinic that strung me along (taking thousands of dollars for worthless procedures). Dr. Schattman will have your best interest in mind.
What one piece of advice would you give a prospective patient of Glenn Schattman?
Make sure you ask questions. Based on my experience, he gets right to the point and doesn't oversaturate you with info, so if you are curious about something you have to ask on your own.
Describe the protocols Glenn Schattman used in your cycles and their degree of success.
I only had bloodwork and an HSG. IVF was recommended but I chose not to proceed.
Describe the costs associated with your care under Glenn Schattman.
I paid out of pocket for all expenses. $750 for consulation and ultrasound. $1000 for HSG. Awaiting a bill for bloodwork but expect it to be about $500.
9
Doctor
Glenn Schattman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Weill Cornell Medical College
Upper East Side
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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0
Age
Treated
Success with this Doc
10 Eggs Frozen
Treatment
3 Egg Freezing
Diagnosis
Diminished Ovarian Reserve
0
[Weill Cornell] is the least patient centered practice I have ever come across. During my stims and monitoring I never once saw or spoke with the same tech, nurse or doc twice...On two days I waited over 90 minutes for monitoring. There were literally no seats available in the waiting room...On the day after you trigger, you have to show up at 6:30 in the morning with everyone who is being retrieved the next day. You sit at a conference table with everyone and one by one they take you back for bloodwork and to sign consents- again with whomever is on call. The once everyone has gone you are supposed to sit in a class and go over paperwork together. There is no concern from them if you’ve done this before and therefore don’t need to hear things you already know, and no effort made to separate the fresh from the frozen transfers- because you don’t actually need the same info for those 2 situations.
+ Read more
Age
Treated
Success with this Doc
10 Eggs Frozen
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
4th of 4 Docs
Treatment
3 Egg Freezing
Diagnosis
Diminished Ovarian Reserve
0
Describe your experience with Weill Cornell Medical College.
CRM treats women like cattle. You are absolutely a number to them- not a person. It is the least patient centered practice I have ever come across. During my stims and monitoring I never once saw or spoke with the same tech, nurse or doc twice. Some of the docs looked so young I wasn't sure if they were med students. I was getting ready to offer to do my own ultrasound.... There was a range of nice and pleasant people, and then some who could barely be bothered to introduce themselves. Then you have to wonder, though measuring follicles is probably a fairly rote skill, there has to be some variance from person to person. If your actual doc is using these measurements and your bloodwork to make choices about your treatment and there's no consistency, it can have a negative impact. In other clinics there is usually 1-2 docs, maybe 3, doing the measuring and during teh rotation you eventually see your own. This was literally a different person every day. On two days I waited over 90 minutes for monitoring. There were literally no seats available in the waiting room. But My REAL beef is for how they handle pre- op and retrievals. On the day after you trigger, you have to show up at 6:30 in the morning with everyone who is being retrieved the next day. You sit at a conference table with everyone and one by one they take you back for bloodwork and to sign consents- again with whomever is on call. The once everyone has gone you are supposed to sit in a class and go over paperwork together. There is no concern from them if you’ve done this before and therefore don’t need to hear things you already know, and no effort made to separate the fresh from the frozen transfers- because you don’t actually need the same info for those 2 situations. They don’t care. I left the class but not before the nurse told me, “If you screw this up we’ll cancel you.” Nice. Then the actual day of retrieval, I was asked to show up at 7am. My trigger was 10PM so I know there’s no way they’re doing my procedure before 9AM. But they make you come early for their convenience and to keep the factory flowing. When you arrive you have to change into hospital pants, robe, gown etc and then sit in the waiting room with EVERYONE ELSE who is there for the same procedure- this includes the women as well as their partners, their parents, whomever they have brought. There is absolutely NO PRIVACY- which has got to be a HIPPA violation. After I got the IV put in I sat for another hour and waited for my turn. I literally heard the nurse at the desk say “ I have numbers 1-6 checked in.” They literally count you as a number. When it is your turn you go in with a group of 3 women. They seat you in another tiny waiting room where you have the option to ignore the people you’re sitting there with, or engage in conversation. Either way, it is a forced situation. The anesthesiologist comes in to go over your stuff in complete earshot of the other 2 people sitting there. Again, no privacy. And then you go back and have the procedure. You wake up in recovery and they as soon as you can sit up and talk they’re pushing you out to make room for the next. I was happy to get out of there quickly, but if you are someone how doesn’t do well with anesthesia, you gotta wonder how that would go. Again, Dr. Davis is a lovely person. The clinic is the pits. There are so many options in NYC why put up with this?
During treatment, did you feel like you were treated like a number or a human?
My issue is not with Dr. David but rather with CRM as a clinic. Dr. Davis was a lovely and kind human and seems like a great doc. I actually never saw him at all through my entire cycle except for the retrieval, which was just luck of the draw. But he was very responsive by phone- no email... CRM treats women like cattle. You are absolutely a number to them- not a person. It is the least patient centered practice I have ever come across. During my stims and monitoring I never once saw or spoke with the same tech, nurse or doc twice. Some of the docs looked so young I wasn't sure if they were med students. I was getting ready to offer to do my own ultrasound.... There was a range of nice and pleasant people, and then some who could barely be bothered to introduce themselves. Then you have to wonder, though measuring follicles is probably a fairly rote skill, there has to be some variance from person to person. If your actual doc is using these measurements and your bloodwork to make choices about your treatment and there's no consistency, it can have a negative impact. In other clinics there is usually 1-2 docs, maybe 3, doing the measuring and during teh rotation you eventually see your own. This was literally a different person every day. On two days I waited over 90 minutes for monitoring. There were literally no seats available in the waiting room. But My REAL beef is for how they handle pre- op and retrievals. On the day after you trigger, you have to show up at 6:30 in the morning with everyone who is being retrieved the next day. You sit at a conference table with everyone and one by one they take you back for bloodwork and to sign consents- again with whomever is on call. The once everyone has gone you are supposed to sit in a class and go over paperwork together. There is no concern from them if you’ve done this before and therefore don’t need to hear things you already know, and no effort made to separate the fresh from the frozen transfers- because you don’t actually need the same info for those 2 situations. They don’t care. I left the class but not before the nurse told me, “If you screw this up we’ll cancel you.” Nice. Then the actual day of retrieval, I was asked to show up at 7am. My trigger was 10PM so I know there’s no way they’re doing my procedure before 9AM. But they make you come early for their convenience and to keep the factory flowing. When you arrive you have to change into hospital pants, robe, gown etc and then sit in the waiting room with EVERYONE ELSE who is there for the same procedure- this includes the women as well as their partners, their parents, whomever they have brought. There is absolutely NO PRIVACY- which has got to be a HIPPA violation. After I got the IV put in I sat for another hour and waited for my turn. I literally heard the nurse at the desk say “ I have numbers 1-6 checked in.” They literally count you as a number. When it is your turn you go in with a group of 3 women. They seat you in another tiny waiting room where you have the option to ignore the people you’re sitting there with, or engage in conversation. Either way, it is a forced situation. The anesthesiologist comes in to go over your stuff in complete earshot of the other 2 people sitting there. Again, no privacy. And then you go back and have the procedure. You wake up in recovery and they as soon as you can sit up and talk they’re pushing you out to make room for the next. I was happy to get out of there quickly, but if you are someone how doesn’t do well with anesthesia, you gotta wonder how that would go. Again, Dr. Davis is a lovely person. The clinic is the pits. There are so many options in NYC why put up with this?
Describe your experience with the nursing staff.
I never saw the same nurse tiwce so I can't really comment. I find it aggravating that they ONLY do instructions over the phone and don't haev any online portal or email access which literally every other clinic does now. They are stuck in the 1980s. you can pay cash to have a nurse come to your home and do the trigger shot if that is something you need help with. And Dr. Davis's secrretary, Tramaine, is AMAZING! She is so nice, so organized and so responsive. Can't say enough good things about her.
What specific things went wrong at this clinic?
  • Failed to call with results
  • Failed to convey critical information
How was your experience with Owen Davis?
I met with Dr. Davis once in person and had a very nice conversation with him. He understood my concerns and was very willing to let me freeze up front, which I pushed to do, prior to a fresh transfer. They wil freeze on Day 1 which is different from a lot of places. He was open to me saying I wanted to do a low dose cycle and responsive by phone when I had questions.
What one piece of advice would you give a prospective patient of Owen Davis?
He's lovely- the clinic is horrible. The pros of Dr. Davis are outweighed by the cons of the actual clinic.
Describe the protocols Owen Davis used in your cycles and their degree of success.
i was given 5 days of clomid at 100mg and then 75 meno adn 150 follistim. I actually only took 50 of the clomid instead of 100 becuase I had just done 2 cycles elsewhere with 50 and 25 clomid and had responded really well. So I jsut did the same thing- but didn't mention it. I knew it would be fine and my eggs retrieved were exactly the same as they have been for the past 2 cycles.
Describe your experience with your monitoring appointments.
See above
Describe the costs associated with your care under Owen Davis.
it was around 15K for a freeze up front cycle. I paid out of pocket. Although because it was relatively low dose, the meds were much less expensive.
10
Doctor
Owen Davis
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Weill Cornell Medical College
Upper East Side
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
Treated
Success with this Doc
No
Treatment
6 IUI
Diagnosis
Male Factor, Unexplained
8
The strengths of this clinic [Weill Cornell] are in organization, care, available hours, knowledgeable staff, respect of patients. It weaknesses are in not working to understand the root of the issue and also in not recognizing and recommending holistic treatment... I talked and dealt with a few different nursing staff throughout my time with Dr. Kang and they were all great. Very kind, compassionate, and knowledgeable. Any time I had a question, they would get back to me that same day.
+ Read more
Age
Treated
Success with this Doc
No
Race
European, Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
6 IUI
Diagnosis
Male Factor, Unexplained
8
Describe your experience with Weill Cornell Medical College.
The strengths of this clinic are in organization, care, available hours, knowledgeable staff, respect of patients. It weaknesses are in not working to understand the root of the issue and also in not recognizing and recommending holistic treatment.
During treatment, did you feel like you were treated like a number or a human?
Dr. Kang was very caring and took time to explain every step to me and my husband. The only time I felt like a number was when she would ask if we had any questions and that's because it felt like she was ready to leave the room at that point and hurriedly answered our questions.
Describe your experience with the nursing staff.
I talked and dealt with a few different nursing staff throughout my time with Dr. Kang and they were all great. Very kind, compassionate, and knowledgeable. Any time I had a question, they would get back to me that same day.
How was your experience with Hey-Joo Kang?
Dr. Kang is very knowledgeable and took time to go through each step and potential options with me and my husband. We could tell that she really cared about helping to make us parents. The only frustration was trying to talk with her about diet and supplements. She gave the impression that supplements and diet played no role in helping our chances of conceiving. I wish doctors would take a more holistic approach to treatment.
What one piece of advice would you give a prospective patient of Hey-Joo Kang?
I would say to expect that Dr. Kang gets right to the point and will work with the patient to find the best course of treatment. But if the person is looking for her to seek the root of the infertility problem, Dr. Kang may not be the right choice.
Describe the protocols Hey-Joo Kang used in your cycles and their degree of success.
Prior to working with Dr. Kang, we had worked with another reproductive endocrinologist who had us go through two rounds of IUI. Dr. Kang explained that we had the option of trying more IUIs or going straight to IVF. We decided to do more rounds of IUI and Dr. Kang suggested we use Clomid with a trigger shot. The first round didn't work. Dr. Kang noticed that I only produced one egg with Clomid so she wanted to switch over to a more aggressive prescription (the name escapes me now). My insurance rejected covering the prescription, though, so instead Dr. Kang increased the dose of Clomid. The second round of IUI worked and we learned we were pregnant. Unfortunately, my HCG levels were not doubling as they should; we learned that there were two blighted ovums. I miscarried at twelve weeks. Dr. Kang saw me getting pregnant as positive and decided to try another round of IUI. The third round didn't work. At this point, Dr. Kang said it was time to move on to IVF. Unfortunately, my insurance didn't cover IVF, but my husband's did. We had to wait until December 2017 to enroll in his insurance (this was around Sept of 2017). While we were waiting, we decided to continue with IUIs and we started another round. Right before we went in to do the procedure, we learned that my insurance wasn't going to cover the IUIs anymore so we ended covering the costs for it and unfortunately that round didn't work either. Since my insurance declined to cover any more rounds, we decided to keep trying on our own while we waited to join my husband's insurance. In December, my husband learned that his company was joining a new insurance provider and that they do not cover IVF at all. We were devastated. We don't have $15K so we're currently saving up and in the meantime trying on our own. Once we have the money saved, we'll get going with IVF but we're not sure it will be with Dr. Kang because I have just switched jobs and am now up in the Bronx -- a little tough to get down to Weill Cornell in NYC on a daily basis.
Describe the costs associated with your care under Hey-Joo Kang.
Most costs were covered by insurance so it was mostly the co-pay of $40 plus co-pay of medications which was around $15 for Clomid and $75 for the trigger shot. When my insurance didn't cover one of the IUI treatments, everything (sperm washing, IUI procedure, medications, co-pays, etc.) cost around $900.
8
Doctor
Hey-Joo Kang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Weill Cornell Medical College
Upper East Side
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
?
Treatment
3 IUI, IVF
Diagnosis
Male Factor, Other
10
All of the staff [at Weill Cornell] including the physicians but especially the nurses, phlebotomists, scheduling staff, billing team and other support staff were always kind and compassionate even when we were having a tough day. Lovely waiting room, with very reasonable wait times...The nursing team was exceptional! They always called back, answered emails and never made you feel like you were one of many.
+ Read more
Age
Treated
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
3 IUI, IVF
Diagnosis
Male Factor, Other
10
Describe your experience with Weill Cornell Medical College.
All of the staff including the physicians but especially the nurses, phlebotomists, scheduling staff, billing team and other support staff were always kind and compassionate even when we were having a tough day. Lovely waiting room, with very reasonable wait times.
During treatment, did you feel like you were treated like a number or a human?
Davis speaks very quickly but is also very thorough. It is obvious that he is very experience and is aware that there is not one or even 10 protocols that work for all patients. The cycles with him feel very individualize to you the patient based on your prior history
Describe your experience with your nurse.
The nursing team was exceptional! They always called back, answered emails and never made you feel like you were one of many.
What specific things went wrong at this clinic?
  • Failed to inform you of changes in protocol
How was your experience with Owen Davis?
Pros Dr. Davis was generous with his time. After we became his patient, we could schedule a visit with him within a week of when we called for an appointment he also followed up all phone calls to his office and provided time on the phone to answer my questions. Even though Cornell is a group practice, it was obvious that Dr. Davis was making the decisions about the day to day changes in my cycles. He adjusted his schedule so he was the physician who completed the retrieval for both of my cycles with him. While I have not been successful with him and we are moving on to donor eggs, I had the best experience with cycles with him. I felt like an individual patient with him rather than just someone who the standard protocol was not working for them. He was very engaged with adjusting the cycle. We did day 3 transfer, which was not offered by our prior RE, we also tried a co-cultured cycle with him. He was always very truthful in his expectations of success and we never felt like he was trying to sell us or convince of a procedure that he did not believe would potentially improve the cycle. Cons Dr. Davis speaks very quickly. He also tended to be quite technical but that may be because he was aware of my back ground in genetics and health care. He spoke more often to me rather than my husband though my husband was present at all appointments with him.
What one piece of advice would you give a prospective patient of Owen Davis?
Come in with a list of questions and refer to it during the appointment. You may also want to audio record the sessions
Describe the protocols Owen Davis used in your cycles and their degree of success.
Came to him with two prior IVF cycles with complete arrest of embryos by day 5 and no transfers Cycle 1: birth control start, 75 U menopure, cetrotide and gonal F started on cycle day 5, gonal F low dose and dose progressively decreased. 15 eggs, 13 mature, 10 fertilize, 3 transferred on day 3, remaining embryos arrested by day 5. No pregnancy Cycle 2: endometrial biopsy for co-culture, estrogen patch start, gonal F only, cetrotide and menopure added on day 5, gonal F dosage progressively decrease. 18 eggs, 16 mature, 14 fertilized (all co-cultured), 3 transferred on day 3, remaining embryos arrested by day 5. no pregnancy
Describe the costs associated with your care under Owen Davis.
Consults with Dr. Davis are $600 out of pocket. The uterian sounding is also $600 out of pocket. We had a follow up consult with him that he did not charge for, he also does not charge for phone calls. All cycle costs were covered/ cost based on my insurance which provided some coverage of fertility treatment
10
Doctor
Owen Davis
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Weill Cornell Medical College
Upper East Side
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
1
Age
Treated
Success with this Doc
No
Treatment
5 IUI
Diagnosis
Unexplained
1
The clinic [Weill Cornell] was a nightmare at best. I cannot honestly think of any strengths except the wait time was manageable. Weaknesses: They are unresponsive. Can never get anyone on the phone. Do not explain anything or assist with insurance.... The insurance process was the biggest nightmare. Cornell took my insurance, but the center did not. This was never explained to me until I got my first bill. I had no idea that my procedures required pre-certification, and no one explained this to me either. I spent more time on the phone with my insurance company trying to get this settled than anything else.
+ Read more
Age
Treated
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Sales Representative
Order & Number of Docs Seen
1st of 2 Docs
Treatment
5 IUI
Diagnosis
Unexplained
1
Describe your experience with Weill Cornell Medical College.
The clinic was a nightmare at best. I cannot honestly think of any strengths except the wait time was manageable. Weaknesses: They are unresponsive. Can never get anyone on the phone. Do not explain anything or assist with insurance.
During treatment, did you feel like you were treated like a number or a human?
I came to see Dr. Spandorfer after my husband and I had been trying for 1 year. He reviewed all of my paperwork and addressed my initial questions, but told me to get all these tests done (HSG, Saline Sonogram, genetic testing) and then come back and see him. I realize this is the process for new patients to rule out all possibilities of why you are infertile, but I felt a little dismissed since I came to him with a mound of paperwork from previous doctors. I guess I more expected him to go over my history and perhaps see if something from my past was causing the issues. Everything came back normal and unfortunately I was diagnosed with unexplained infertility and I was to start Clomid. I am the type who wants to know everything, and when it is happening, but I felt like it was very hard to get answers. He didn't explain the process or next steps, and at my next appointment I was told I would be getting an IUI and my husband needed to be available. I was so overwhelmed. I felt like i relied more on friends for answers, than the doctor. Also, the office at Cornell caused me the most stress of the entire process. Getting someone on the phone, figuring out insurance, Pre-certification ... everything was a total nightmare with this office and I was constantly figuring all of this out on my own. I ended up leaving the practice after my third IUI.
Describe your experience with your nurse.
My nurse, Cheryl, was great. However, the office staff (billing, Dr. Spandorfers assistant) was a nightmare. My insurance required pre-certification, and since this was my first experience with fertility treatments, I had no idea how to go about doing this. The nursing team barely walked me through the process. I spent hours calling insurance and coordinating with my nursing team. The wrong prescriptions were called in causing a delay in my trigger shot.. it was all very unorganized.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Steven Spandorfer?
I felt like Dr. Spandorfer didn't really explain what was the next step. It was like, here is the Clomid, the nurse will explain when to take it, and then come back next week. At the next appointment it was like ok you are ready for the IUI, come back tomorrow with your husband. It felt so overwhelming and confusing. I had never taking fertility drugs before, so I had no idea what the steps were. By the third IUI, I finally understood the process, but it was very hard to figure out initially. It was almost like he expected me to have done my research.
What one piece of advice would you give a prospective patient of Steven Spandorfer?
Make sure you know in advance what your protocol is.
Describe the protocols Steven Spandorfer used in your cycles and their degree of success.
I took clomid, 50mg at for the first round and then for my 2nd and 3rd I was bumped up to 100mg since I responded fairly well. Unfortunately with unexplained infertility there was not too much for the doctor to do. The 1st and 2nd resulted in a negative beta, and my 3rd produced a chemical pregnancy.
Describe the costs associated with your care under Steven Spandorfer.
Cornell accepted my insurance, but their 'center' did not. The center does everything for IVF and some IUI procedures. Very hard to understand. Made for some very confusing and expensive bills.
6
Doctor
Steven Spandorfer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
1
Clinic
Weill Cornell Medical College
Upper East Side
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
Treated
Success with this Doc
Yes
Treatment
3 IUI, 4 IVF
Diagnosis
Unexplained
9
While I theoretically had a primary nurse [at Cornell], I spoke to someone different every other day. There was very little continuity in terms of my nurses, which was frustrating. If I left a message for a specific nurse, someone else would call me back. i felt like I had to stay on top of every detail b/c none of the nursing staff was consistent who I was dealing with.... If you're looking for hand holding, this isn't the place to get it.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
3 IUI, 4 IVF
Diagnosis
Unexplained
9
Describe your experience with Weill Cornell Medical College.
Cornell is truly one of the best. They are efficient, they are friendly, they are professional and they get results. If you're looking for hand holding, this isn't the place to get it. The nursing staff is overwhelmed, so you have to be persistent. They don't use email, which can be really annoying if you have a quick question. I found the doctors to be cutting edge, thoughtful and very professional. I really appreciated that they don't take a one size fits all approach and tailored the protocol to me and my specific challenges. After seeing 2 other doctors at 2 other practices, Cornell was the only place where we ended up having success.
During treatment, did you feel like you were treated like a number or a human?
While Dr. Schattman has a ton of patients, he made a real effort to do my scans each morning, especially since we were from out of town. he answered all of my questions, even when rushed, and always called me back within 24 hours.
Describe your experience with your nurse.
While I theoretically had a primary nurse, I spoke to someone different every other day. There was very little continuity in terms of my nurses, which was frustrating. If I left a message for a specific nurse, someone else would call me back. i felt like I had to stay on top of every detail b/c none of the nursing staff was consistent who I was dealing with.
What specific things went wrong at this clinic?
  • Failed to call with results
  • Provided conflicting information
How was your experience with Glenn Schattman?
Dr. Schattman, while very busy, was always responsive when we reached out to him--and had a very concrete plan in place for me within 20 minutes of us meeting. He tailored my protocol to me, instead of just doing the same thing he does with every patient, which I appreciated.
What one piece of advice would you give a prospective patient of Glenn Schattman?
Come prepared with questions--appointments go really quickly and Dr. Schattman will be in and out super quickly. He's not going to take 20 minutes to chit chat with you. if you have questions, make sure to have them ready to go when you see him.
Describe your experience with your monitoring appointments.
Monitoring appointments were surprisingly efficient--The earlier you arrive at Cornell, the faster you'll get through monitoring. Since we were cycling out of town, getting results from our DC clinic to NY seemed way more challenging than it should have been. But once we got to NY, everything ran pretty smoothly. I never had to wait more than 30 minutes or so in the morning, so getting to work on time was not an issue.
Describe the costs associated with your care under Glenn Schattman.
We paid out of pocket for this cycle--as we had maxed out our insurance allowance of 25K. The medication was around 5K plus another 13K for the IVF cycle (including monitoring, hospital fees, ICSI, embryo freezing). For our frozen transfer, we spent another 4K for the actual monitoring, medication plus an ERA which Dr. Schattman wanted us to do before the transfer.
9
Doctor
Glenn Schattman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Weill Cornell Medical College
Upper East Side
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
Treated
Success with this Doc
No
Treatment
7 IVF
Diagnosis
Poor Egg Quality
7
They [Weill Cornell] had a convenient satellite location downtown where I could go for monitoring. This location was much more efficient than the UES location. Working with Dr. Davis and his administrators was always easy. Once you have to come for monitoring, schedule of your procedure, preop, your procedure and recovery you feel more like you’re in a big institution.
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Age
Treated
Success with this Doc
No
Race
Other
Income
$500K
Occupation
Doctor
Order & Number of Docs Seen
2nd of 4 Docs
Treatment
7 IVF
Diagnosis
Poor Egg Quality
7
Describe your experience with Weill Cornell Medical College.
They had a convenient satellite location downtown where I could go for monitoring. This location was much more efficient than the UES location. Working with Dr. Davis and his administrators was always easy. Once you have to come for monitoring, schedule of your procedure, preop, your procedure and recovery you feel more like you’re in a big institution.
During treatment, did you feel like you were treated like a number or a human?
He spent ample time with my husband and I during our first consultation and again after our transfer didn’t work. He answered our questions to our satisfaction. He returned phone calls. Only at the end, did he not respond to my email seeking advice on what to do next.
Describe your experience with the nursing staff.
The nurse was good about giving you a calendar to start and keep track of things. The nurses were generally good with phone calls and emails. When I had bleeding and clotting during my 2ww while doing progesterone injections, no one I could reach on the emergency line could explain to me why.
How was your experience with Owen Davis?
He was very impressive. He had ideas on how to take a different approach after we had four previously failed cycles. He couldn’t really explain to us why our transfer didn’t work. When I wanted to know what we could do differently for a subsequent cycle, I never heard back from him.
What one piece of advice would you give a prospective patient of Owen Davis?
Be prepared to deal with a big facility type of feeling.
Describe the protocols Owen Davis used in your cycles and their degree of success.
He wanted to do a fresh transfer instead of a frozen one and wanted to transfer at 3 day since this was the old fashioned way. He thought the freeze and thaw and additional PGD testing on an older woman’s embryos might be too aggressive. He said we didn’t need to cherry pick at my age. We used the same treatment protocol I had used with my previous doctor using menopur and Gonal f. I started out with fewer eggs this cycle and he thought my ovaries maybe had a diminished response after having had four cycles previously. Even though we had fewer eggs than I had had in my previous cycles and I was reluctant to continue with the cycle he thought we should proceed.
Describe your experience with your monitoring appointments.
The UES location was very busy in the mornings and on weekends. The Tribeca location ran very well and efficiently.
Describe the costs associated with your care under Owen Davis.
My insurance covered my care with Dr. Davis and most of my medications.
7
Doctor
Owen Davis
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Weill Cornell Medical College
Upper East Side
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
Treated
Success with this Doc
?
Treatment
3 Embryo Freezing, IVF, Surrogacy
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
9
I felt that the nurse [at Weill Cornell] was not always available and on many questions rerouted me to drDavis for answers. I understand that she was only part time and when I called was most of the time speaking to answering machine. However she did return the calls eventually but not always promptly...Once prescription wasn’t called in time and I had no trigger shot medication on hands. Thankfully their after hours team corrected the mistake in time .
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Age
Treated
Success with this Doc
?
Race
European, Ashkenazi Jewish
Income
$100K - $199K
Occupation
Doctor
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
3 Embryo Freezing, IVF, Surrogacy
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
9
Describe your experience with Weill Cornell Medical College.
Extremely busy, not always well coordinated, some amazing nurses and some pretty average once. Overall like any other large clinic I had been with - has good and bad sides. Over course of my treatment I really got to know some of the nurses and phlebotomists as well as attending and learned that if you request a certain doctor or attending- most of the time they will see you for your scans and that way there is a feel of some continuity through the treatment. I really like drPasternak - she was thorough and attentive with great reassuring attitude.
During treatment, did you feel like you were treated like a number or a human?
The clinic is large, it is always overly crowded during monitoring hours and you can’t help to feel like a number. However when I needed to speak with drDavis he was always available and either answered my questions through email or returned my phone call within a couple of hours.
Describe your experience with your nurse.
I felt that the nurse was not always available and on many questions rerouted me to drDavis for answers. I understand that she was only part time and when I called was most of the time speaking to answering machine. However she did return the calls eventually but not always promptly.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
How was your experience with Owen Davis?
Doctor Davis was always available to answer questions either by phone or email. He adjusted course of treatment multiple times when I didn’t respond well to stimulation. I have done 3 cycles with drDavis and am still in process of banking embryos for transfer. First transfer didn’t work out but I am still hopeful.
What one piece of advice would you give a prospective patient of Owen Davis?
Ask many questions and participate in actively in discussing and choosing appropriate protocol. If you can - have your retrieval done by drDavis - his hands are magic and I never had any pain or complications after he has done my procedure.
Describe the protocols Owen Davis used in your cycles and their degree of success.
I had Multiple protocols with various success but Antagonist protocol seemed to work best for me.
Describe your experience with your monitoring appointments.
Always had huge lines but most of the time pretty efficient unless you neeed yo speak with a nurse- like at the beginning of the cycle and then can spent hours waiting :((
Describe the costs associated with your care under Owen Davis.
The cycle monitoring without transfer was about $9400, but there is a cost of facility for retrieval which is additional $1200. ICSI is about $2500 and additional costs for freezing and storage of embryos. Medications add up to another $4-5K depending on the protocol. After you are gone it all adds up to $20K+
9
Doctor
Owen Davis
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Weill Cornell Medical College
Upper East Side
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
Treated
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF, 4 Egg Freezing, Donor Sperm
Diagnosis
9
Morning monitoring [at Weill Cornell Medical College] takes a long time. I would get there sometimes 45 minutes prior to opening (6:30) so that I could be first and make it to work by 7:30. If you arrive after 6:30 AM, you might be there for an hour...So many cycles that you really have to be on top of things and watch everything yourself. Closely. There were several near misses. Nurses and at times, even other doctors during monitoring try to apply protocol themselves. You have to be vigilant to ensure the plan that your physician set forth is being followed.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
Prefer not to answer
Income
$200K - $499K
Occupation
Doctor
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 1 IVF, 4 Egg Freezing, Donor Sperm
Diagnosis
9
Describe your experience with Weill Cornell Medical College.
Strengths — Huge number of cycles and success. Weaknesses — So many cycles that you really have to be on top of things and watch everything yourself. Closely. There were several near misses. Nurses and at times, even other doctors during monitoring try to apply protocol themselves. You have to be vigilant to ensure the plan that your physician set forth is being followed.
During treatment, did you feel like you were treated like a number or a human?
Dr Elias was extremely attentive and answered all my questions intelligently. He did it ignore, belittle, or minimize any concerns. I think he’s intelligent and caring.
Describe your experience with your nurse.
Lisa Artusa is amazing. So sweet and lovely. Just makes you feel special and never a burden. Reminder of nurses were always nice.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
How was your experience with Rony Elias?
Strengths — answers emails extremely quickly. Objectively assessed my results even when he wasn’t on call — another physician personally mentioned that he called for more information about my ultrasound during morning monitoring one weekend. Weaknesses — clinic can be disorganized and doctors can fall victim to nurses basically trying to apply protocols that don’t always fit — they can’t catch every issue on every patient and still be a functional member of society.
What one piece of advice would you give a prospective patient of Rony Elias?
Nothing specific.
Describe the protocols Rony Elias used in your cycles and their degree of success.
He uses an estrogen patch prior to he initiation of a cycle in an attempt to keep eggs growing at a similar rate and retrieve more mature eggs. He did a double trigger (lupron/ovidrel or lupron/bHCG) and also at times extends your trigger-retrieval interval to 37 hours based on recent evidence that 1-2 hours of extra in vivo time will better mature eggs.
Describe your experience with your monitoring appointments.
Morning monitoring takes a long time. I would get there sometimes 45 minutes prior to opening (6:30) so that I could be first and make it to work by 7:30. If you arrive after 6:30 AM, you might be there for an hour.
Describe the costs associated with your care under Rony Elias.
Medications cost a lot. Only $1800 was covered by my insurance. The balance of the treatment was covered and I paid co pays and some residual costs.
9
Doctor
Rony Elias
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Weill Cornell Medical College
Upper East Side
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
No
Treatment
2 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Tubal Blockage
10
World class doctors and staff. It's a very busy clinic but efficient - they do a good job with the monitoring process and I never had to wait very long. It's a one stop shop with radiology across the street if you need an HSG and the retrieval/transfers are also done across the street...It's a huge clinic but the nurses and the doctors all did a good job of making me feel comfortable there...Organized, compassionate and very responsive nurses and overall great staff. All very professional and kind.
+ Read more
Age
Treated
Success with this Doc
No
Race
European
Income
$500K
Occupation
Marketer or PR
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
2 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Tubal Blockage
10
Describe your experience with Weill Cornell Medical College.
World class doctors and staff. It's a very busy clinic but efficient - they do a good job with the monitoring process and I never had to wait very long. It's a one stop shop with radiology across the street if you need an HSG and the retrieval/transfers are also done across the street.
During treatment, did you feel like you were treated like a number or a human?
It's a huge clinic but the nurses and the doctors all did a good job of making me feel comfortable there.
Describe your experience with your nurse.
Organized, compassionate and very responsive nurses and overall great staff. All very professional and kind.
How was your experience with Owen Davis?
My husband and I both really liked Dr. Davis. Easy to talk to, compassionate, direct with the stats but always optimistic, never made us feel rushed and took his time answering our questions always with thoughtful and detailed responses.
What one piece of advice would you give a prospective patient of Owen Davis?
Just know you won't see him all of the time - the doctors rotate for monitoring, retrievals, transfers etc. - not unlike many other clinics. Important to note that he will make himself available by phone whenever you need to speak to him.
Describe the protocols Owen Davis used in your cycles and their degree of success.
I did 3 cycles with Owen Davis. 2 IVF cycles and 1 IUI. For the IUI I was just on clomid &gt; 2 follicles &gt; negative pregnancy test. For the first IVF cycle I was on Menopur and Follistim - 4 follicles, retrieved 4 eggs, 1 fertilized, transferred 1 &gt; negative pregnancy test. For the second IVF cycle I was on a microflare lupron protocol - 4 follicles, retrieved 2 eggs, 2 fertilized, transferred both &gt; positive pregnancy test but miscarried around 8 weeks.
Describe the costs associated with your care under Owen Davis.
Approximately $20k for an IVF cycle not including PGS testing.
9
Doctor
Owen Davis
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Weill Cornell Medical College
Upper East Side
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
Treated
Success with this Doc
?
Treatment
2 Fertility Medications
Diagnosis
Male Factor
9
It is a very well run place [Weill Cornell], where you truly feel like you are in the right place to accomplish your goals. The atmosphere can be off-putting at times...I have a hard time with them [nursing staff]. I always feel like i am bothering them, and when they call me with results or instructions I'm just another thing on their list to cross off...needed a specific med to be called in and i specifically left a message for a nurse to do so, or to at least call me back and neither of those happened.
+ Read more
Age
Treated
Success with this Doc
?
Race
Ashkenazi Jewish
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 Fertility Medications
Diagnosis
Male Factor
9
Describe your experience with Weill Cornell Medical College.
It is a very well run place, where you truly feel like you are in the right place to accomplish your goals. The atmosphere can be off-putting at times, and the nurses may not be exactly how you want them to be, but at the end of the day it is a place where I feel my dreams are possible despite our fertility challenges.
During treatment, did you feel like you were treated like a number or a human?
Dr. Goldschlag himself is extremely nice and sympathetic to the challenges one faces during this time. Although he is not particularly mushy or compassionate, he does come across as very very understanding and positive. My husband and i found his positive energy to be quite infectious. Even when he had to break bad news, i felt that he was holding my hand through it and validating my emotions. However- the overall feel of the Cornell Reproductive office is very much like a factory, causing you to feel like a number. Although the nurses are nice, sometimes they seem like robots and i felt like i was bothering them whenever i had a question. It often feels like you are just a box they are checking off their list. Dr Goldschlag makes you feel more human, but for the rest of it you tend to feel like a number.
Describe your experience with the nursing staff.
I have a hard time with them. I always feel like i am bothering them, and when they call me with results or instructions I'm just another thing on their list to cross off. I wish I was given one person to reach out to from the very beginning (not just for those who are on IVF...anyone going through this needs help not just IVF patients) who would make me feel comfortable and free to ask any questions to.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
How was your experience with Dan Goldschlag?
He is so positive that it really causes you to become just as positive as well. Its not "if you get pregnant", he says "when you get pregnant". He is very calm and very honest. You can really tell and feel that he wants to hear what is on your mind and how you are coping. He takes the time to explain every thing about the process to you and calls back his patients. No matter how big the matter, he wants you to feel that you can reach out to him no matter what. The only negative is that he isn't overly friendly with his patients. Your relationship with him is strictly about your goal, with minimal small talk. He shows his sympathy as best he could and you can tell he is trying but he would not be described as a warm doctor.
What one piece of advice would you give a prospective patient of Dan Goldschlag?
Be prepared for the atmosphere of the office. You feel like a number in a fast paced factory and that s just the way its gonna be.
Describe the protocols Dan Goldschlag used in your cycles and their degree of success.
I was put on the estrogen patch to help my ovulation window be extended during the diagnostic tests and processes. There hasn't been much other treatment involved as we quickly learned my husband has male infertility and the only option for us would be IVF which isa journey we have not yet embarked on.
Describe the costs associated with your care under Dan Goldschlag.
It is very expensive and insurances usually do not cover fertility associated treatments
7
Doctor
Dan Goldschlag
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Weill Cornell Medical College
Upper East Side
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
Treated
Success with this Doc
?
Treatment
1 Egg Freezing
Diagnosis
Diminished Ovarian Reserve
7
The clinic [Weill Cornell ] moves quickly. This is both a good thing and a bad thing. It's good if you need to get to work, but bad if you don't want to feel like a number. Always be prepared with your questions or you will be rushed out the door...There is one nurse who is not very compassionate and extremely rude on the phone. She talks quickly and becomes irritated if you ask questions for clarification.
+ Read more
Age
Treated
Success with this Doc
?
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 Egg Freezing
Diagnosis
Diminished Ovarian Reserve
7
Describe your experience with Weill Cornell Medical College.
The clinic moves quickly. This is both a good thing and a bad thing. It's good if you need to get to work, but bad if you don't want to feel like a number. Always be prepared with your questions or you will be rushed out the door.
During treatment, did you feel like you were treated like a number or a human?
Dr. Goldschlag is a very kind doctor and will answer any questions, but you have to ask the questions or your time with him is limited and not filled with much information. At each appointment he scrolls through your files quickly, before speaking to you. It made me feel like he wasn't very familiar with my case. It would have made me feel more comfortable if he did that before entering the room or at least explained what he was looking at and why to make me feel more at ease.
Describe your experience with your nurse.
There is one nurse who is not very compassionate and extremely rude on the phone. She talks quickly and becomes irritated if you ask questions for clarification. She acts as if you should know and understand everything she is spitting at you. My first interaction with her was very unpleasant and I hung up crying. I left a message for a call back, because you never get a live person, and she never called me back, which was extremely stressful with the time sensitive nature. I then had to wait another month, which was fine because she stressed me out so much, I felt completely overwhelmed and needed to take some time to process everything. Every interaction with her has been unpleasant and I have felt dismissed. I explained to her that I needed a specific pharmacy for my insurance to cover the medications and she claimed, "We never had that conversation." My prescription was called in to the specific pharmacy, after being called into a different one, so obviously we had a conversation about it. She was very curt on the phone, which makes a stressful time even more stressful. She was also very rude with me when I asked if my file mentioned to try and call after 3:00pm, because I'm a teacher. She made it clear that that's not always going to be possible. I said I understood that, I just wanted to know if it was in my file because I had asked the doctor's assistant to make a note of it. She is so quick to talk over you and doesn't hear what you're asking. She has taken an already stressful time in a woman's life and made it much more stressful, which is terrible. Just because she deals with this everyday and it is easy for her, she needs to understand that this is overwhelming and patients have questions. It was a very upsetting experience. That being said, Dr. Goldschlag's assistant, Shanise, is lovely and has gone above and beyond to make sure my questions get answered and that I feel comfortable with the process. I mentioned my interaction with the nurse and how upsetting it was to feel invisible and dismissed and she really stepped up and has helped with the process. She told me that I should always contact her directly and she will get my questions to the right place and get back to me with the necessary information. After our conversation I even got a call from the doctor, which I didn't even ask for. It remains stressful that no one answers the phones and you need to leave a message, but Shanise will get back to you within 2 hours.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
How was your experience with Dan Goldschlag?
Dr. Goldschlag is a very kind doctor. He is very quiet when he talks. That quietness and calmness definitely puts you at ease a bit, but with all of the machines running, it can be difficult to hear him at times. He doesn't explain much or provide you with much information other than, "You'll hear from a nurse later with instructions." If you have questions, he will answer them and give you the time you deserve, but sometimes on the spot it can be overwhelming and you're not necessarily sure what your questions are. I wish he was more thorough when in the room, so that questions didn't arise when you left because getting in contact with a nurse, or him, is difficult. You always get a machine.
What one piece of advice would you give a prospective patient of Dan Goldschlag?
Come prepared with questions to avoid playing phone tag. Also, have patience because you will never get a live person on the phone. You have to leave a message and receive a call back. If answering the phone at your job is difficult, this can feel very stressful.
Describe the protocols Dan Goldschlag used in your cycles and their degree of success.
My cycle hasn't started yet, but I have been prescribed: estrogen patches for before my period to suppress my ovaries Gonal menopur HCG Leuprolide z pack Cetrotide
Describe the costs associated with your care under Dan Goldschlag.
Should be around $10,000
6
Doctor
Dan Goldschlag
Communication
Trustworthiness
Compassion
Explained risks
7
Clinic
Weill Cornell Medical College
Upper East Side
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
29 - 30
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
3 IVF
Diagnosis
Diminished Ovarian Reserve
9
When meeting with Dr. Davis, he really took the time to answer all your questions. Never made me feel rushed. Always had an answer for me based off of statistics. He just really knew what he was doing. never made me feel like what i was asking was insane or unheard of..... I had one antagonist protocol. All i really remember from that cycle was a high dosage of stims. the next cycle was a low dose clomid cycle. and the third cycle was a low dose clomid cycle with estrogen during the tww. he suggested a hysteroscopy in between cycle 2 and 3 and there was a polyp removed.
+ Read more
Age
29 - 30
Treated
2015 - 2016
Success with this Doc
Yes
Race
Middle Eastern
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IVF
Diagnosis
Diminished Ovarian Reserve
9
Describe your experience with Weill Cornell Medical College.
morning monitoring was always a long wait. if you got there at 7am it was no time.
During treatment, did you feel like you were treated like a number or a human?
When meeting with Dr. Davis, he really took the time to answer all your questions. Never made me feel rushed. Always had an answer for me based off of statistics. He just really knew what he was doing. never made me feel like what i was asking was insane or unheard of.
Describe your experience with your nurse.
the nurses were great! in between my 2nd and 3rd cycle dr Davis had a new nurse... i didnt really have time to meet with her- she did however give me good news every time we spoke. it was the cycle that worked.
How was your experience with Owen Davis?
I thought Dr Davis was very knowledgeable regarding my case and studies in general. Any questions I had for him, he addressed and reassured me of his reasoning behind the protocol. Will be using him again for baby #2.
What one piece of advice would you give a prospective patient of Owen Davis?
Just know he speaks fast, be prepared to keep up. Also, have all your questions written down before you meet with him. That way you dont miss anything. He will get to all your questions.
Describe the protocols Owen Davis used in your cycles and their degree of success.
I had one antagonist protocol. All i really remember from that cycle was a high dosage of stims. the next cycle was a low dose clomid cycle. and the third cycle was a low dose clomid cycle with estrogen during the tww. he suggested a hysteroscopy in between cycle 2 and 3 and there was a polyp removed.
Describe your experience with your monitoring appointments.
it was morning monitoring. if you got there early it wasnt a long wait. if you got there after 8am it was longer...
Describe the costs associated with your care under Owen Davis.
all i know, it was out of pocket and not cheap.
9
Doctor
Owen Davis
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Weill Cornell Medical College
Upper East Side
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
40
Treated
2016
Success with this Doc
No
Treatment
1 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve
7
There are top notch resources available [at Weill Cornell Medical College], due to the size if the clinic and their affiliations with university and hospital experts. They are very organized, and have great customer service in all areas, including billing. They are very expensive, however...It was very convenient, especially because you could go in for monitoring at their downtown location or their uptown locations...
+ Read more
Age
40
Treated
2016
Success with this Doc
No
Race
South Asian, Ashkenazi Jewish
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve
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Describe your experience with Weill Cornell Medical College.
There are top notch resources available, due to the size if the clinic and their affiliations with university and hospital experts. They are very organized, and have great customer service in all areas, including billing. They are very expensive, however.
During treatment, did you feel like you were treated like a number or a human?
Dr.Kligman's team were very responsive to my questions, requests for information, etc, and all of my care felt like it was based on a real analysis of my needs, not a cookie cutter med protocol.
Describe your experience with the nursing staff.
You are assigned one nurse, who always meets with you and responds to all of your calls, which is great. The nurse was knowledgeable, helpful and very responsive.
How was your experience with Isaac Kligman?
Dr.Kligman is very knowledgeable, listens thoroughly, and very caring. He always made sure that all of my questions were answered or that I was comfortable with a treatment decision. The clinic is large and has many patients, but he and his team make sure that you are not lost in the mix.
What one piece of advice would you give a prospective patient of Isaac Kligman?
The clinic is definitely set up to process many patients through procedures like IVF and egg donation. This was fine for me, since that is what I was seeking, but if you are in an exploratory phase or seeking more of a diagnostic opinion, I am not sure if this would be the place for that. However - I was not seeking that, so I don't know for sure.
Describe the protocols Isaac Kligman used in your cycles and their degree of success.
I don't remember the details on this.
Describe your experience with your monitoring appointments.
It was very convenient, especially because you could go in for monitoring at their downtown location or their uptown locations.
Describe the costs associated with your care under Isaac Kligman.
It was about 12K for one IVF cycle.
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Doctor
Isaac Kligman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequenc