Utah Fertility Center

Available Resources

Genetic counseling: OfferedAcupuncture: OfferedMental health counseling: OfferedNutrition counseling: OfferedAdministration of shots: OfferedCoordinating at-home nursing: OfferedSelling medication: OfferedProviding backup medication: Offered
Idaho Falls
3200 Channing Way
Idaho Falls, ID 83404
(208) 529-2019
Murray
5296 Commerce Dr.
Murray, UT 84107
(801) 785-5100
Pleasant Grove
1446 W. Pleasant Grove Blvd.
Pleasant Grove, UT 84062
(801) 785-5100
St. George
676 South Bluff
St. George, UT 84770
(801) 785-5100
Show all branches
Show fewer branches
On a scale from 0-10, how likely are you to recommend Utah Fertility Center to a friend?
Strongly recommend: 26Neutral: 5Don't recommend: 39
34 assessments
  • 76% Strongly recommend (9-10)
  • 15% Neutral (7-8)
  • 9% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
451
Annual Cycles National Avg.
344
34 assessments
10
Age
27
Treated
2016
Success with this Doc
Yes
Treatment
1 IUI, 1 IVF
Diagnosis
Unexplained
10
I have used both clinics both [affiliate] Idaho fertility center and Utah fertility center. They are both clean, warm and inviting. I always got calls/emails back in timely manner and I never had to wait longer than 10 min passed my scheduled appointment time at either clinic...[Nursing Staff] They were always quick to ask me about my personal life and things we had discussed in passing so I felt very close to them. They were always extremely kind..
+ Read more
Age
27
Treated
2016
Success with this Doc
Yes
Race
European
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 1 IVF
Diagnosis
Unexplained
10
Describe your experience with Utah Fertility Center.
I have used both clinics both Idaho fertility center and Utah fertility center. They are both clean, warm and inviting. I always got calls/emails back in timely manner and I never had to wait longer than 10 min passed my scheduled appointment time at either clinic.
During treatment, did you feel like you were treated like a number or a human?
She was always compassionate and empathetic, she always took the time to answer any and all questions we had!
Describe your experience with the nursing staff.
They were always quick to ask me about my personal life and things we had discussed in passing so I felt very close to them. They were always extremely kind
How was your experience with Deirdre Conway?
Dr.Conway was always very thourough in explaining treatment plans, she was kind and compassionate. It was an amazing experience being her patient. She went over all our previous labs with us as well and was able to give us a better understanding of our previous testing. She didn't make us jump through hoops to get the ball rolling which made the process much smoother!
What one piece of advice would you give a prospective patient of Deirdre Conway?
Don't hesitate to write down any questions you may have even if they seem silly or stupid she is a fountain of information use it!
Describe the protocols Deirdre Conway used in your cycles and their degree of success.
We used an antagonist protocol with gonal f and ganirelix. She adjusted my meds just about every other day to every day after the first 4 days. I was monitored closely! We ended up having 27 eggs with 21 mature and ended up with 11 blasts
Describe the costs associated with your care under Deirdre Conway.
The costs seemed too be comparable to other clinics I can't remember exact costs unfortunately and don't want to give wrong information.
10
Doctor
Deirdre Conway
Communication
Trustworthiness
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Utah Fertility Center
Idaho Falls
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
36 - 37
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
PCOS, Tubal Blockage
10
He [Dr Foulk] is worth the 6-8 week wait to get into but I haven't heard anything bad about the other two doctors in the office [Utah Fertility Center]....The office is clean and I only had to wait more the 15 minutes once and it was on a Saturday when they were short staffed. When I left a message I always got a call back and the after hours nurses were always helpful when I had a question. I can't think of any weaknesses.
+ Read more
Age
36 - 37
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
PCOS, Tubal Blockage
10
Describe your experience with Utah Fertility Center.
The office is clean and I only had to wait more the 15 minutes once and it was on a Saturday when they were short staffed. When I left a message I always got a call back and the after hours nurses were always helpful when I had a question. I can't think of any weaknesses.
During treatment, did you feel like you were treated like a number or a human?
When I had a miscarriage Dr Faulk talked to me and gave me a lot of closure. I had gotten pregnant with triplets and he said 50% of triplets miscarry. During one sonogram the nurse asked how i was doing and i said good. She said how do you really feel and so I told her I was having side effects of the drugs and she gave me medication to help with the side effect. After my miscarriage and talking to the nurse on the phone she asked how I was doing and talked to me about how hard miscarriages are. Dr Faulk also is very kind and explains everything he is doing when doing the egg implantation and other appointments.
Describe your experience with your nurse.
The nurse was great she explained everything to me about IVF and then did the final ultrasound before the egg retrieval. I have had other nurses do sonograms also and they have been really nice and helpful.
What specific things went wrong at this clinic?
  • Failed to call with results
How was your experience with Russell Foulk?
On our first visit Dr Faulk explained the procedure and each step of treatment. I did 3 rounds of timed intercourse with shots and I got pregnant on my 2nd round but miscarried triplets. I had to go in because I didn't miscarry all the way and he told me the options of D&C or medication. I asked what he suggested and he was honest and said D&C because it is a faster recovery but informed me it would cost more. I ended up doing the D&C and am glad I did it. My 3rd round of timed intercourse with shots I ended up with 4 eggs on my right side and I had gotten pregnant with triplets with 3 eggs so they cancelled my round. Dr. Faulk had me come in and talked to me after canceling the round and told me I could keep trying the shots alone but i will probably keep producing too many eggs. He suggested IVF and we followed his suggestion. My egg retrieval went smooth. I had 60 eggs which was a lot hand had chances of OHSS but was informed what to do to avoid it and was fine to do embryo transfer on day 5.
What one piece of advice would you give a prospective patient of Russell Foulk?
He is worth the 6-8 week wait to get into but I haven't heard anything bad about the other two doctors in the office.
Describe the protocols Russell Foulk used in your cycles and their degree of success.
for Timed intercourse with shots I did 5 days of clomid then 10-12 days of Bravelle or Gonel-F. I started at 75 IU and they would move me up to 150 the last 4-5 days. Thank I would do the trigger shot and have intercourse 12 and 24 hours after the shot. For IVF i did 75IU of Menopur at the same time i also did the following of Gonel-F225 IU for the first 3 days and then went down to 150 IU for 5 days. The last day i did 75 IU of Gonel-F and no Menopur. The last 3 days of shots I also took Ganirelix. I did half a dose of the trigger shot and had my egg retrieval 36 hours later. So I did the shot at 10:00pm on Friday and had my egg retrieval at 10AM on Sunday. The following Friday I had 2 Embryos Implanted and they had me take a valium 30 minutes before the implant. I then had 2 "princess days" where I had to take it easy and to not do anything stressful (no cooking, cleaning, working). I just watched movies an napped. I had blood work done to test beta 10 days later and my beta was 342. They had me come back a week later to test again and it was a little over 3500. I had an ultrasound at 7 weeks and I am pregnant with twins. I am going back in at week 8 due to some bleeding and will going back at week 9 and then going to a regular OBGYN.
Describe the costs associated with your care under Russell Foulk.
My insurance covered most of my 3 rounds of Timed Intercourse but they didn't cover the drugs so I don't know the costs. For IVF we did ICSI and so the cost for IVF with ICSI was $9,600 without insurance plus $350 for anesthesiologist for egg retrieval. For Embryo Freezing it was $750 for the freezing and then year 2-5 i think it costs $500 a year for freezing and it goes up after that. My insurance covered the blood work.
10
Doctor
Russell Foulk
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
28 - 32
Treated
2012 - 2016
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor
9
My biggest complaint is that the nurses [at Utah Fertility Center] never answer the phone! You have to leave a message and sometimes they don't call you back for hours. I think their biggest strength is that they have good doctors...She [Dr Conway] was really personable with me. She always remembered who I was an my circumstances. After our first child was born, when we went back to the clinic, she always asked me how he was doing by name. She has never made me feel like a number, but some of the staff of the clinic definitely makes me feel like a number.
+ Read more
Age
28 - 32
Treated
2012 - 2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Writer
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor
9
Describe your experience with Utah Fertility Center.
My biggest complaint is that the nurses never answer the phone! You have to leave a message and sometimes they don't call you back for hours. I think their biggest strength is that they have good doctors and high success rates.
During treatment, did you feel like you were treated like a number or a human?
She was really personable with me. She always remembered who I was an my circumstances. After our first child was born, when we went back to the clinic, she always asked me how he was doing by name. She has never made me feel like a number, but some of the staff of the clinic definitely makes me feel like a number.
Describe your experience with your nurse.
My IVF coordinator, Amberlie, was not very compassionate and didn't listen to me very well. I asked to be switched to a different coordinator after she was kind of rude to me when I suspected I had an ectopic pregnancy. She was very organized. My main nurse, Shelby, is wonderful. I started telling her that I only wanted her to call me instead of Amberlie. Shelby was very compassionate and always remembered exactly who I was.
What specific things went wrong at this clinic?
  • Lost appointments
  • Failed to call with results
  • Provided conflicting information
  • Scheduled the wrong procedure
How was your experience with Deirdre Conway?
I always felt like she tried to do what was best for us. I think her greatest strength is that she cares about her patients and not just about making money. She has personally called me after hours a couple of times. One time I had to have tube removal surgery after an ectopic pregnancy, and she called me the next night from home to see how I was doing. Her greatest weakness in my opinion is that she gets distracted easily. She has so many patients and so much going on that she sometimes forgets things.
What one piece of advice would you give a prospective patient of Deirdre Conway?
Most of your care will be with the staff and not the doctor. If you want to have a relationship with Dr. Conway, then you have to make the effort.
Describe the protocols Deirdre Conway used in your cycles and their degree of success.
In our initial consult, she recommended IUI because my husband had a low sperm count (just on the low side of normal). We did testing to see if there were any issues with me and we found nothing. So we went forward with IUIs. I was put on clomid even though I was ovulating regularly so that we would have more follicles and a higher chance of getting pregnant from those IUIs. Then my husband's numbers were really low with each of our 3 IUIs (we also had one cycle that turned into a timed intercourse because it was a holiday). All four of those cycles ended in a negative pregnancy test. We were then advised to move on to IVF with ISCI because she believed fertilization was our issue. We did the IVF and had 12 eggs. 10 were mature and all 10 fertilized. 7 made it to day 5 and we transferred 1 which resulted in a live singleton birth 9 months later. Later we went back and did a frozen embryo transfer where we transferred 1 embryo, got pregnant, and had a baby with no heartbeat at the 7 week ultrasound and then I had a D&C so we could try again soon and get the embryo tested. Everything came back normal. The doctor said she was pretty sure it was a genetic problem with the embryo that they just didn't find, and said we were fine to do another transfer as soon as we were ready. We waited one cycle and then did another FET cycle. The doctor recommended one embryo again, but we decided to do 2 just in case there was another genetic problem. That cycle ended up in an ectopic pregnancy and a tube removal surgery. Now we are waiting to do our next cycle soon.
Describe the costs associated with your care under Deirdre Conway.
Our ultrasounds and IUIs were partially covered by insurance. But the cost billed was $192 every time we had an ultrasound and the IUIs were about $200 plus medication costs. Our IVF with ISCI was $9600 plus medication and a few ultrasounds we had after we got pregnant. Our FETs were $2,700 plus medication. Blood draws we extra for everything as well.
9
Doctor
Deirdre Conway
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
30 - 31
Treated
2015 - 2016
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Endometriosis, Male Factor, Tubal Blockage
10
It's like the night nurse [at Utah Fertility Center] and the other nurses and my IVF coordinator weren't talking to each other or putting notes about what was happening on my chart. It was a surprise to everyone every time they called that I was bleeding so much. They also would be cheerful and say how are you doing when they would call...Some sensitivity training there is needed I think...And just communication, I felt like a number because it felt like this huge serious thing that was happening, they weren't even talking to each other about it...They aren't very good at returning calls promptly. Almost all of my results were given after business hours. I also wish they wouldn't allow children/babies in the waiting area.
+ Read more
Age
30 - 31
Treated
2015 - 2016
Success with this Doc
No
Race
European
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Endometriosis, Male Factor, Tubal Blockage
10
Describe your experience with Utah Fertility Center.
They aren't very good at returning calls promptly. Almost all of my results were given after business hours. I also wish they wouldn't allow children/babies in the waiting area. It's really hard to see them there in your most vulnerable state. It was incredibly hard to go in for my beta, bleeding severely and have multiple women with babies in the waiting room.
During treatment, did you feel like you were treated like a number or a human?
I felt like a human up until after my transfer. I started bleeding heavily 8dpt. I called the night nurse and she called me back early in the morning and had me come in two days early to do my beta. It was positive but low (63). This is when I became a number. Like I said, I was bleeding heavily. The heaviest pad wouldnt cover it, I was using depends and changing about every hour so they wouldn't overflow. It's like the night nurse and the other nurses and my IVF coordinator weren't talking to each other or putting notes about what was happening on my chart. It was a surprise to everyone every time they called that I was bleeding so much. They also would be cheerful and say how are you doing when they would call. I'm doing terrible and it feels like I'm bleeding to death and can't take ibuprofen or use a heating pad. Some sensitivity training there is needed I think. And just communication, I felt like a number because it felt like this huge serious thing that was happening, they weren't even talking to each other about it. So I must not matter very much.
Describe your experience with your nurse.
Some of them were great! There is one phlebotomist I don't like very much. I need them to use a blood pressure cuff because I bruise really bad with the band. Two of them were totally fine with it but one would always roll her eyes and huff and be annoyed with me. I also described earlier my problems with them talking to each other about my bleeding. I really loved the nurse that was there for my transfer, she was really sweet.
What specific things went wrong at this clinic?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Russell Foulk?
Dr. Foulk was awesome. He really put me at ease during my procedures and was incredibly kind and knowledgeable. He knew exactly why the miscarriage happened and was able to give me hope about what comes next.
What one piece of advice would you give a prospective patient of Russell Foulk?
Trust him. You might not see him for every appointment but he's there for the big stuff and that's what matters.
Describe the protocols Russell Foulk used in your cycles and their degree of success.
We did gonal-f and menopur, it seemed to work great and I didn't have many negative side effects. I was so happy with how many eggs/embryos we got.
Describe the costs associated with your care under Russell Foulk.
The cycle fee was $7,900. Icsi was $2,000. The drugs were $8,000 but with compassionate care they were $2,000. All in we spent around $15,000
10
Doctor
Russell Foulk
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
28
Treated
2016
Success with this Doc
No
Treatment
2 IUI
Diagnosis
10
The nursing staff [at Utah Fertility Center] was wonderful. They explained treatments properly. Were caring in their delivery of information. They created a bond, treated me specifically. They were knowledgeable in my background and my previous information and were sure to communicate that with me. I truly felt cared for and as if they knew me and not just me as a patient number.
+ Read more
Age
28
Treated
2016
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Architect
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI
Diagnosis
10
Describe your experience with Utah Fertility Center.
The clinic is beautiful. It has a wonderful feeling to it. The staff was organized. I never had to wait very long. They were accommodating with my schedule, they were able to get me in early one day when my schedule allowed it. I was always able to get my blood results the same day.
During treatment, did you feel like you were treated like a number or a human?
I only saw Dr. Parker for consultations. He was not there for my treatments nor did I ever receive my information from him directly.
Describe your experience with the nursing staff.
The nursing staff was wonderful. They explained treatments properly. Were caring in their delivery of information. They created a bond, treated me specifically. They were knowledgeable in my background and my previous information and were sure to communicate that with me. I truly felt cared for and as if they knew me and not just me as a patient number.
How was your experience with Justin Parker?
I only saw Dr. Parker for my initial consultation. We then had to wait 3 months (due to my husbands test results) to begin treatment. Once we started treatment I did not see Dr. Parker at all. We are currently adjusting our treatment plan and will meet with him for another consultation. He was great in our initial consultation. Explained things thoroughly, gave good information, helped with our decision. Unfortunately, we just did not see him at any of our appointments after that.
What one piece of advice would you give a prospective patient of Justin Parker?
Just don't have the expectation that Dr. Parker will be performing your procedures.
Describe the protocols Justin Parker used in your cycles and their degree of success.
He recommended 3 rounds of IUI before proceeding to IVF. He used the same dosage and medication that I was on previously from my obgyn. This dosage and medication had proven to cause me to ovulate in the past. The month that I did not produce a mature egg from the medication my dosage was upped in order to cause this. I have endometriosis so he recommended that I not undergo surgery again. (I had had this done once previously) and that the scar tissue the surgery would cause would create as much issue as the endometriosis itself.
Describe the costs associated with your care under Justin Parker.
With my IUI expenses I paid roughly $800 at the time of my baseline ultrasound for my cycle cost. I then paid an additional $250 for medications through the pharmacy.
2
Doctor
Justin Parker
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
29 - 30
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
10
They [Utah Fertility Center] are incredibly prompt at returning phone calls and messages! They were all friendly, direct, professional, upfront, and compassionate! The only thing is sometimes the wait time was long, but that was a small price to pay for such immaculate service every where else in the clinic!!...The financial assistance lady helped me understand all my options and gave me hope in the most dire financial situation. Even the girl who scheduled my very first consult was exceedingly helpful!!! They are the best clinic ever, I seriously wish they could treat me for EVERYTHING (all non fertility related ailments) because they are absolutely remarkable!!
+ Read more
Age
29 - 30
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$0 - $49K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
10
Describe your experience with Utah Fertility Center.
They are incredibly prompt at returning phone calls and messages! They were all friendly, direct, professional, upfront, and compassionate! The only thing is sometimes the wait time was long, but that was a small price to pay for such immaculate service every where else in the clinic!!
During treatment, did you feel like you were treated like a number or a human?
Dr Foulk is the most soft spoken and reassuring physician I have EVER been to! Infertility is agonizing and he was excellent at calming my nerves and giving me solid and justifiable hope in my situation. He was incredibly understandable, warm, and explained ecerything in terms I could understand. I appreviated him breaking everything down for me, it made this giant jagged pill I was handed easier to swallow. He really is the best!
Describe your experience with your nurse.
Morgan and Chelsea were absolutley amazing at their jobs! I was so overwhelmed at my plan of care appointment, but I knew I could call any time and have all my questions answered promptly! There was a mix up with my retrieval meds and I didn't get them in time prior to starting and Morgan was able to get me the meds that I needed to hold me over until mine came. I super appreciated this because I was terrified my cycle would get pushed out further but she totally prevented further agonizing waiting! We LOVED our uls techs, ESPECIALLY Lindsey Clements!!! She always had such a great happy attitude, she made me laugh, and made having a transvag uls every day for 8 days straight not so terrible! She was there when I had my transfer, and the one to tell us we were having twins! She will always be considered a friend!! The girls in the lab were incredibly good "sticks" (I hardly felt a thing each time I was poked!) The financial assistance lady helped me understand all my options and gave me hope in the most dire financial situation. Even the girl who scheduled my very first consult was exceedingly helpful!!! They are the best clinic ever, I seriously wish they could treat me for EVERYTHING (all non fertility related ailments) because they are absolutely remarkable!!
How was your experience with Russell Foulk?
We had such a fantastic experience with Dr Foulk, I will never refer anyone to ANYONE else but him! He gave us hope in a scary situation, he always calmed my troubled nerves, he was straightforward yet kind if he had to give bad news, but always followed up with reassurance. I wish he could be my Dr for EVERYTHING because he really is the best!!!
What one piece of advice would you give a prospective patient of Russell Foulk?
Dont give up, keep fighting, and let him do his thing!
Describe the protocols Russell Foulk used in your cycles and their degree of success.
When we first saw Dr Foulk, we already knew IVF was our ONLY option for conception, as my stage 4 endometriosis had destroyed my fallopian tubes. We started with baseline testing, in my saline ULSn they found a polyp which he removed prior to continuing treatment. Then we started injections to prep for egg retrieval, then I went in for my fresh embryo transfer. He found that my damaged fallopian tubes were full of fluid and opted not to transfer our embryos until he removed my tubes. If we would have trasferred the embryos in that situation, all that fluid would have washed the embryos out and they would have been wasted. It was hard to have to forgo another surgery, but I was so incredibly grateful that he caught that so we didnt waste precious embryos! My surgery went really well. Ive had several abdominal surgeries and laparoscopies due to my endometriosis, and had the LEAST amount of issues, scarring, and pain during recovery with HIS surgery. You cant even see the scars!! He is truely incredible at ehat he does, I will never go to anyone else for duture endo surgeries! A few months later, I started injections for frozen embryo transfer prep, transferred 2 strong solid embryos, and 8 months later gave birth to the most beautiful twin baby boy and girl youve ever seen in my life!!! I am excited and SO hopeful to see Dr Foulk for all future frozen transfers!!
Describe the costs associated with your care under Russell Foulk.
We applied for an Attain program as that was our only option for funding. It was around $20,000 for everything but would cover 2 retrievals and unlimited frozen embryo transfers if we didnt take a baby home right away. And totally worth it for piece of mind. This is not the clinics fault, but I think more infertility services should be covered by insurance!!!!
10
Doctor
Russell Foulk
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
25
Treated
2016
Success with this Doc
Yes
Treatment
1 IUI, 1 IVF, 1 Egg Freezing
Diagnosis
Male Factor, PCOS
10
The nursing staff [at Utah Fertility Center] was so wonderful! They were all so kind and patient, especially with all the questions I had. They were very compassionate and I never felt like they were judgmental at all (fertility in general is a pretty touchy subject, but they handled it beautifully). They were very knowledgeable and I always felt that their condolences and congratulations were sincere. Appreciated knowing that I would be treated well and kindly, and that anyone who helped me would do a wonderful job and be able to explain what was going on.
+ Read more
Age
25
Treated
2016
Success with this Doc
Yes
Race
East Asian
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 1 IVF, 1 Egg Freezing
Diagnosis
Male Factor, PCOS
10
Describe your experience with Utah Fertility Center.
Really nice building, inside and out - clean, bright, open, friendly. In a convenient location but not in a super busy area that you have to be really worried about someone you know seeing you if you're trying to keep your business private.
During treatment, did you feel like you were treated like a number or a human?
She remembered the details related to my treatments, she was kind and I always felt that she was honest. She was empathetic and compassionate, never pushed me to do anything I didn't feel comfortable with. I felt that she gave me the information I needed to make an informed decision. I was always able to get answers to questions or information about my treatment. She was kind and honest.
Describe your experience with the nursing staff.
The nursing staff was so wonderful! They were all so kind and patient, especially with all the questions I had. They were very compassionate and I never felt like they were judgmental at all (fertility in general is a pretty touchy subject, but they handled it beautifully). They were very knowledgeable and I always felt that their condolences and congratulations were sincere. Appreciated knowing that I would be treated well and kindly, and that anyone who helped me would do a wonderful job and be able to explain what was going on.
How was your experience with Deirdre Conway?
Doctor Conway was friendly and patient from our first visit to our last visit. She was organized and I appreciated that she explained everything she could think of relating to my treatments. I always felt that she was honest and wouldn't suggest that we do something she wouldn't feel comfortable doing herself if she was in our position. She answered all of our questions honestly and fully, in a way we understood. She was empathetic and always spoke kindly. She met with us in person when I felt like it was beneficial (follow-up after a failed treatment, next steps, etc.). I think the only difficult thing at times was scheduling - we would have to wait a bit to get in a visit because her schedule was so full. It wasn't a deal breaker and we never felt like we were being rushed when we did get to our appointments. Just one of those things when you're going through this, a day can seem like forever. But we always knew that we would be able to get our questions answered if we needed them. I just wish all of my doctors could be like her, especially when dealing with things related to parenthood. She handled everything better than we could have hoped for.
What one piece of advice would you give a prospective patient of Deirdre Conway?
Don't be afraid to ask questions!
Describe the protocols Deirdre Conway used in your cycles and their degree of success.
Started with timed intercourse cycles. We chose to do three (Dr. Conway made it clear we could chose to move on to a different type of treatment at any time). I took Clomid, went in for ultrasounds and blood tests once in a while to see how my eggs were growing. Since the three cycles didn't work, moved on to an IUI since my husband had a low sperm count and the timed intercourse cycles didn't work (this was also a cheaper option than IVF so we wanted to try it). After one failed attempt, Dr. Conway suggested we do an IVF since it was unlikely that another IUI would work (would save us time, money, and emotion). She suggested I just do an egg retrieval and then freeze them, so I could do frozen embryo transfers - this would allow my body's hormones to normalize after the retrieval and hopefully make it more receptive to a transfer. It would also be cheaper and I would be able to use the frozen embryos if I wanted to have more than one child in the future. Took all the "normal" injections and meds for an IVF (Gonal-F, HSG, and some others I can't remember). Retrieved a ton of eggs (about 65). Ended up with 14 embryos. Did my first FET at the end of January. Medication for FET (all 3) included: Estradiol Valerate, Progesterone in Oil, Progesterone Suppositories. I also started taking Baby Aspirin. I had been taking Metformin since going to an OBGYN for some "initial" fertility treatments. First FET ended up being a chemical pregnancy. Dr. Conway said that we would be able to do another transfer as soon as I had my period and took a certain amount of the medication. Did the next cycle in March, ended in a miscarriage. Sent in the products of conception for genetic testing (Dr. Conway and nurses suggested we do this to see if they could tell us why the miscarriage happened). When results came back of chromosomal abnormality, Dr. Conway suggested we do genetic testing on all the embryos since someone my and my husband's age with our health conditions shouldn't be having this many issues. Allowed us to use a favor she had with a friend to get all of our embryo testing done for free (so grateful!). Results came back that half of the remaining embryos were genetically abnormal (left us with 5 genetically "normal" embryos). Did one more transfer at the end of July that resulted in a singleton pregnancy and I just "graduated" from the clinic today!
Describe the costs associated with your care under Deirdre Conway.
Timed intercourse cycle ended up being maybe around $5 of Clomid (insurance covered most of it) and the cost of ultrasounds (about $600/cycle) and blood tests (around $50/per test). IUI was about $600 for ultrasounds and I think around $800 for the actual IUI (insurance didn't cover either). Egg retrieval was about $300 for all my medication and my insurance covered the entire egg retrieval process. My first FET was covered by my insurance. Subsequent FETs were about $2700 each. Genetic testing for products of conception is still pending. Genetic testing of embryos (clinic's side - embryo defrost, biopsy, transfer) was about $3000, and the testing itself was free (thanks to Dr. Conway).
10
Doctor
Deirdre Conway
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
23 - 24
Treated
2015 - 2016
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Unexplained
9
Utah fertility center has a lot of patients. That being said, I'd only go here if you're comfortable asking questions and remembering what you're supposed to do, when you're supposed to do it. They don't have people check on you, if you have a question you kind of have to track them down to get it answered. Everyone that works here is really nice though! They are just a little busy.
+ Read more
Age
23 - 24
Treated
2015 - 2016
Success with this Doc
?
Race
European
Income
$0 - $49K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Unexplained
9
Describe your experience with Utah Fertility Center.
Utah fertility center has a lot of patients. That being said, I'd only go here if you're comfortable asking questions and remembering what you're supposed to do, when you're supposed to do it. They don't have people check on you, if you have a question you kind of have to track them down to get it answered. Everyone that works here is really nice though! They are just a little busy.
During treatment, did you feel like you were treated like a number or a human?
Dr Conway herself always made me feel like I was important and was always so kind! Just a few of the nurses on her staff are a little cold. Not enough for me to complain, but just enough for me to feel a little awkward.
Describe your experience with your nurse.
There were a lot of miscommunication when I did my first ivf partially with the nursing staff. They would tell me one thing and I'd hear another thing from care coordinator. I think some of it was probably my fault, because I had a lot on my mind, but I think it's important that they realize that most of their patients are under a lot of stress. Okay all of their patients are! Other than that they were always really friendly and could usually answer all of my questions... If they answered the phone.. Ha!
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
How was your experience with Deirdre Conway?
Dr Conway is very compassionate. After we had a failed ivf, we got in with her the next day. She was so positive and made us really hopefully with what the next steps would be. The only thing that put a sour taste in my mouth was during that visit she suggested I get a test done to see if that's why our ivf didn't work. Turns out I had what they tested for. I just wish she would have suggested to run the test BEFORE we did our transfer. That's the only thing that has "gone wrong" in our experience with Dr Conway.
What one piece of advice would you give a prospective patient of Deirdre Conway?
Be very open with your concerns. She will calm you down or validate you, and get you what you are asking for.
Describe the protocols Deirdre Conway used in your cycles and their degree of success.
Everything about our ivf was pretty standard procedure. I didn't have any negative side effects, and everything went smoothly. I did have icsi done, because Dr Conway said since we have unexplained it's better to be safe than sorry. Which I appreciated.
Describe the costs associated with your care under Deirdre Conway.
The cost of ivf was around 12 or 13 thousand. Our FET that we are currently doing is 2,900 not including medication.
10
Doctor
Deirdre Conway
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
25
Treated
2016
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
10
This clinic [Utah Fertility Center] has AMAZING staff. The doctors and nurses are so kind and really make you feel at home. Their one weakness I would point out is that they aren't great at answering their phones. The front desk will always answer, but most questions are directed to the nursing staff and it's really hard to get a hold of them. But I found that if I left a message, they always called me back. It just wasn't always as soon as I wanted
+ Read more
Age
25
Treated
2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
10
Describe your experience with Utah Fertility Center.
This clinic has AMAZING staff. The doctors and nurses are so kind and really make you feel at home. Their one weakness I would point out is that they aren't great at answering their phones. The front desk will always answer, but most questions are directed to the nursing staff and it's really hard to get a hold of them. But I found that if I left a message, they always called me back. It just wasn't always as soon as I wanted ;) But their staff makes up for it. I really wouldn't go anywhere else.
During treatment, did you feel like you were treated like a number or a human?
Dr. Foulk is so personable and he is willing to spend time with you and answer all of your questions. I never felt just like a number because he was never in a rush to answer my questions or address my concerns.
Describe your experience with your nurse.
Our IVF coordinator Chelsee was amazing. She was so compassionate and was so delicate in delivering us bad news and so excited when she got to deliver us good news! The rest of the nursing staff was also great. We worked with a couple different nurses throughout all of our treatments and they were all so friendly and kind. It really felt like a family.
How was your experience with Russell Foulk?
Dr. Foulk was seriously amazing. He was so good at explaining our reason for infertility and he made it so simple and easy to understand. He is a kind and caring doctor-- he was never in a rush with us and would spend as much time as he needed to answer all of our questions. He was always positive and when a treatment didn't work, he would adjust it. He would always do something different. We never did the exact same thing twice with the 4 different treatments we went through with him (2 IUI's and 2 rounds of IVF). I can't recommend him enough. He and his wife struggled with infertility so he really understands on a deeper level what his patients are through. He was the best.
What one piece of advice would you give a prospective patient of Russell Foulk?
Don't be afraid to ask questions. He is willing to answer whatever you need and he will spend the time with you! He is out of the office a lot at his other clinic- so utilize your time with him.
Describe the protocols Russell Foulk used in your cycles and their degree of success.
We were diagnosed with unexplained infertility so we started by doing IUI's with femara and a trigger shot. When 2 cycles failed we decided to move onto IVF. The first cycle was a fresh transfer which resulted in a negative pregnancy test. Our second transfer was a frozen transfer and he added a neupogen wash which resulted in a positive pregnancy with twins! The neupogen is supposed to help with implantation- it makes your lining more receptive and "sticky" for the embryos. It definitely worked since both embryos took!
Describe the costs associated with your care under Russell Foulk.
Our IUIs and 2 IVF cycles weren't covered by insurance. But most of the blood work and ultrasounds were. The IUI's ended up being around $800 each and the fresh IVF cycle was $9,600 plus medications and then the frozen cycle was $2,700 plus medications. They do have options for payment plans though.
10
Doctor
Russell Foulk
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
30
Treated
2016
Success with this Doc
No
Treatment
3 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Male Factor, Poor Egg Quality
8
My IVF nurse [at Utah Fertility Center] was wonderful! Very caring and helpful. Though sometimes hard to reach. Nursing staff were always cheerful and tried to remain positive when hearing bad news (negative pregnancy tests). Though they sometimes returned phone calls too late in the day.... With test results - they never gave me my numbers for estrogen during IVF. They also never (to my knowledge) checked progesterone levels. I also had to ask how many follicles I had and the size range each and every visit. They also don't have early morning appointments (before 8am) for those that can't take work off.
+ Read more
Age
30
Treated
2016
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Male Factor, Poor Egg Quality
8
Describe your experience with Utah Fertility Center.
With test results - they never gave me my numbers for estrogen during IVF. They also never (to my knowledge) checked progesterone levels. I also had to ask how many follicles I had and the size range each and every visit. They also don't have early morning appointments (before 8am) for those that can't take work off.
During treatment, did you feel like you were treated like a number or a human?
He gave us direction, when both of us are very indecisive. He seemed like he cared and explained treatments and diagnosis on a level we understood.
Describe your experience with your nurse.
My IVF nurse was wonderful! Very caring and helpful. Though sometimes hard to reach. Nursing staff were always cheerful and tried to remain positive when hearing bad news (negative pregnancy tests). Though they sometimes returned phone calls too late in the day. I had one time where I was getting a rash/breakout from the PIO injections and I called and no one returned my phone call in a timely manner and I was worried so I ended up going into the clinic for them to check out the rash. I'm not sure what they would've told me if I had waited to hear from them.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
How was your experience with Russell Foulk?
Even though I expected him to be a knowledgeable RE, I still had to be my own advocate and ask for tests and medications used. I was disappointed when I came to my first IUI to find that he wasn't going to perform my IUI and had another perform it.
Describe the protocols Russell Foulk used in your cycles and their degree of success.
All 3 IUI cycles I took Femara. First IVF cycle we used Menopur (1 powder), Follistim (225 AM, 150 PM), and Lupron 40 units (20AM/PM). I produced 8 eggs, and by day 5 only had 2 embryos and did a day 5 fresh transfer. Second IVF cycle I was on the Depo-Lupron (medicated menopause) for 3 months previous to the start of our IVF cycle. I was then put on 2mg of Estrace before starting IVF because my ovaries needed to wake up. Menopur (1 powder), Gonal-f (225 AM, 150 PM). I produced 6 eggs (was hoping for a better outcome due to low ovarian reserve) and by day 3 had 2 embryos. We ended up doing a day 3 fresh transfer.
Describe the costs associated with your care under Russell Foulk.
The cycle fee with insurance was $9,000 for IVF #1, I paid $3,000 deposit. Does not include medication. The self pay fee ($7,900) + ICSI ($1,700) was $9,600 for IVF #2. This does not include medications.
8
Doctor
Russell Foulk
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
26 - 27
Treated
2014 - 2015
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor, PCOS
10
[Utah Fertility Center] Strengths - beautiful, comfortable atmosphere with great Dr's and staff. Weaknesses- it does seem like it took them a while to return my phone calls, and get results at times....They [nursing staff] were all very compassionate and did a pretty good job of getting to know their patients...They were pretty good about working around my schedule...we paid around $15,000 for the retrieval, ultrasounds, blood draws, transfer, medications, etc. for one round of IVF. The storage fee of frozen embryos is $500 per year.
+ Read more
Age
26 - 27
Treated
2014 - 2015
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor, PCOS
10
Describe your experience with Utah Fertility Center.
Strengths - beautiful, comfortable atmosphere with great Dr's and staff. Weaknesses- it does seem like it took them a while to return my phone calls, and get results at times.
During treatment, did you feel like you were treated like a number or a human?
Dr. Conway was very aware and concerned with my well-being. She was the one who called me when treatments had failed, and answered all my questions, and gave me hope.
Describe your experience with the nursing staff.
They were all very compassionate and did a pretty good job of getting to know their patients.
How was your experience with Deirdre Conway?
I loved Dr. Conway. She made me feel heard, and explained everything in a way that my husband and I could understand. She performed the egg retrieval and the transfer and made me very comfortable, and explained what she was doing. She has great bedside manner.
What one piece of advice would you give a prospective patient of Deirdre Conway?
She is a fantastic Dr. The one thing that I didnt love is that I only saw her the first visit, then after that, everything is done by the nurses until the actual procedures. A Nurse Practitioner did my IUI as well but Dr. Conway did my IVF.
Describe the protocols Deirdre Conway used in your cycles and their degree of success.
For IUI, I was put on Femara. Just a pill for a few days. I reacted well and had 4 eggs that were maturing. They told me the risks, but I went ahead with it and didn't get pregnant. For IVF, I reacted strongly to Gonal-F. I almost got hyperstimulated which is why we switched to the freeze-all cycle instead of a fresh transfer. I don't remember my dose but I do remember them lowering it quite a few times due to my high estrogen levels.
Describe your experience with your monitoring appointments.
They were pretty good about working around my schedule.
Describe the costs associated with your care under Deirdre Conway.
I don't remember exactly, but it seems like we paid around $15,000 for the retrieval, ultrasounds, blood draws, transfer, medications, etc. for one round of IVF. The storage fee of frozen embryos is $500 per year.
10
Doctor
Deirdre Conway
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
30 - 33
Treated
2012 - 2015
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Anovulation, Tubal Blockage
9
Chelsea [a nurse at Utah Fertility Center] was very on top of getting me new calendars when things in the protocol changed. She was fantastic at educating us on the whole IVF process. She was prompt at calling me after blood work was done to go over any changes we needed to make... I felt they were very accommodating. I actually live in Davis county, so they would try to schedule me at their Murray office for blood work and ultrasounds whenever they could. That way I didn't have to drive as far every day! Everyone was very kind and helpful.
+ Read more
Age
30 - 33
Treated
2012 - 2015
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Anovulation, Tubal Blockage
9
Describe your experience with Utah Fertility Center.
I loved the clinic. I loved all of the staff. I felt they were very accommodating. I actually live in Davis county, so they would try to schedule me at their Murray office for blood work and ultrasounds whenever they could. That way I didn't have to drive as far every day! Everyone was very kind and helpful.
During treatment, did you feel like you were treated like a number or a human?
Dr. Fouls is very friendly. He explains everything and makes sure to answer questions. He moves kind of fast, which might make some people feel like a number, but he makes sure you understand everything.
Describe your experience with your nurse.
Chelsea was fantastic to work with. She answered all of my questions ina timely manner. We did have 1 miscommunication about ordering drugs, but she was able to get it figured out. It pushed our start day back a day or two, but it was not our insurance company's fault. Chelsea was very on top of getting me new calendars when things in the protocol changed. She was fantastic at educating us on the whole IVF process. She was prompt at calling me after blood work was done to go over any changes we needed to make.
How was your experience with Russell Foulk?
We have loved working with Dr. Foulk. He was always so straightforward and to the point. He also moved quickly which was nice after waiting so long to get any kind of answers working with our OB/GYN. We've worked with him two different times. The first time he did a water ultrasound at our first appointment with him and immediately had a plan of action. He scheduled surgery within the next couple of weeks and told us if we didn't get pregnant onout own within 6 months to come back. We luckily were able to get pregnant on our own that time and thought everything was solved. The birth of our first child had several complications, so after we had tried for a year to get pregnant a second time and nothing had happened, we went to Dr. Foulk again. Once again we did a water ultrasound, he thought we had a plan of action, but wanted to do a couple other tests to make sure before we started. After the other testing our plan of action changed. Dr.Foulk performed one of the test a second time, but this time he performed it himself, just to make sure there was no other solicitor besides IVF. He wasn't able to solve the problem, but he immediately got us scheduled to start the IVF process. We have enjoyed working with Dr. Foulk and how quickly he comes up with a plan of action. We always left his office feeling like we were moving forward. He's friendly and jokes around.
What one piece of advice would you give a prospective patient of Russell Foulk?
Just as with most doctors, you will need to voice your concerns. Stand up for yourself if you don't feel like all of your questions and concerns have been addressed. He's a busy doctor and you can tell he has a lot going on. But he will give you the time you need if you ask for it. He's not a mind reader, so you will have to voice all questions and concerns that don't get answered in the regular discussion.
Describe the protocols Russell Foulk used in your cycles and their degree of success.
I was too new/naive to ask what the protocol strategy was, but I know I will ask more information next time! I was put on 10 units of Lupron, 300 of Gonal-F, and 1 of Menopur. After a few days and the first time we did blood work, they added 100 of Gonal-F at night (I believe it was 100). I was doing 2 shots in the morning and 2 shots at night. When we started doing ultrasounds to see how many eggs my body was producing, it wasn't giving them the results they were hoping for. I was told I might have to do the injections a few extra days, which they said was totally normal for some people. I ended up doing 2 extra days of injections so they could get a few more eggs measuring the ideal size. They retrived 14 eggs, 5 were mature enough to fertilize, and 4 started growing into embryos. By day 5, we had 2 embryos left, but 1 wasn't graded very high, and didn't look like it was going to continue growing. We transferred the 1 embryo that was good, and received a positive pregnancy test, that ultimately resulted i our daughter!
9
Doctor
Russell Foulk
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
28
Treated
2015
Success with this Doc
No
Treatment
7 IUI
Diagnosis
8
I knew we would need copies of all our medical records from this clinic [Utah Fertility Center]...it took several answering machine messages, rerouted calls, and eventually some frustrated phone calls to get them to fax this information over. I'm not sure where the breakdown in communication was, because when we got the paperwork, the nurses were kind and helpful, but it was a little frustrating... no one really sat us down and walked through costs and financing with us.
+ Read more
Age
28
Treated
2015
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Marketer or PR
Order & Number of Docs Seen
1st of 3 Docs
Treatment
7 IUI
Diagnosis
8
Describe your experience with Utah Fertility Center.
They're busy; they have a lot of patients. This didn't affect me much on a personal care level though. The facility is clean and new, parking is easy, and traffic was never bad to get there. I did most of my blood work elsewhere, which was fine since I lived about 25 minutes from the clinic and one minute from where I did blood work. For my IUIs, the nurses gave me one step at a time, which seemed to be a clinic strategy to help me not get overwhelmed. I think I would have preferred the big picture explained a few more times, however. (This really could be my fault, but I remember wondering why each time I went, I learned new things I had to do and when to do them.) The financial employees were kind, but learning from later experiences at other clinics, no one really sat us down and walked through costs and financing with us. Overall this was a comfortable, safe-feeling clinic. The cleanest and nicest I've been to.
During treatment, did you feel like you were treated like a number or a human?
This was my first experience with an RE, and it was positive. I came having had two chemical pregnancies, and I felt that Dr. Foulk had the right amount of compassion and the right amount of explanation for what happened and what we would try next. I don't like a lot of sympathy or hand holding, so this was a good mix for me. The nurses also did a good job helping me and remembering me each time we went in.
Describe your experience with the nursing staff.
I liked the nursing staff. They did a good job trying to get to know me. This was my first experience with an infertility clinic, so I had been used to being pretty anonymous at any doctor's office, but the nurses here were friendly and kind. I saw a lot of the same nurses over and over, which helped me stay calm for my procedures.
What specific things went wrong at this clinic?
  • Failed to send your chart to another clinic
How was your experience with Russell Foulk?
Dr. Foulk did a great job introducing us to infertility. He walked us through what had happened to us and offered explanations as to why I'd had two chemical pregnancies. He worked with our tight time frame (we were moving out of state soon), and he was kind and efficient. We really only talked with him during that first meeting, and then I saw nurses after that for the two IUIs I did there. Overall I liked him, but if we had stayed with this clinic longer, I would have wondered if he was involved much with our care.
Describe the protocols Russell Foulk used in your cycles and their degree of success.
I did two clomid IUI cycles with Dr. Foulk. I did a baseline ultrasound, clomid on days 3-7, another ultrasound to determine follicle size, a trigger shot (I believe ovidrel, but I had to mix the injection myself before triggering), and the IUI procedure. They allowed my husband to collect at home and bring the sample in on the day. His numbers were normal. Blood work for HCG level 2 weeks after procedure. Both IUIs were the same. I also did an HSG before starting the IUIs that came back normal, but a hysteroscopy a few years later revealed a blocked tube, (no pregnancies in between) so I'm not sure how reliable that HSG was. We decided to do IUIs because I had gotten pregnant twice that year on my own, but both were chemical (one suspected ectopic but not verified). Dr. Foulk seemed confident I would get pregnant through the IUIs, but it didn't happen. He did not diagnose me with anything. We moved out of state before we could do more follow-up with him.
Describe the costs associated with your care under Russell Foulk.
IUI: $1000. Medications on top of that. Clomid, Ovidrel injection, and progesterone suppositories starting the day of the IUI procedure. I think medications were a few hundred dollars. I think insurance covered part of the HSG.
8
Doctor
Russell Foulk
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
33 - 34
Treated
2014 - 2015
Success with this Doc
?
Treatment
2 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, Anovulation, PCOS, Tubal Blockage
10
The reception area isn't always very friendly. They don't seem like they care. They are not helpful when it comes to phone calls. You can't ever talk to someone about your concerns when you call. You always have to leave a voice-mail. The reception area is clean. Most of the staff [at Utah Fert Ctr - PG] is great to talk to...I have had to call and ask for results of tests because they never called us to let us know the results...Lindsey the ultrasound tech is fabulous. I love her to death. She is caring, compassionate, and always remembers me.
+ Read more
Age
33 - 34
Treated
2014 - 2015
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, Anovulation, PCOS, Tubal Blockage
10
Describe your experience with Utah Fertility Center.
The reception area isn't always very friendly. They don't seem like they care. They are not helpful when it comes to phone calls. You can't ever talk to someone about your concerns when you call. You always have to leave a voice-mail. The reception area is clean. Most of the staff is great to talk to.
During treatment, did you feel like you were treated like a number or a human?
Dr. Gurtcheff takes the time necessary to answer my questions. She spends the time necessary with us in appointments to make sure we understand decisions. She makes personal calls to me when I have a miscarriage. She answers my emails. I have never felt like a number with her.
Describe your experience with your nurse.
We are still in the beginning of working with Morgan but she was very nice in dealing with my bawling as we got things going. Lindsey the ultrasound tech is fabulous. I love her to death. She is caring, compassionate, and always remembers me.
What specific things went wrong at this clinic?
  • Failed to call with results
  • Provided conflicting information
How was your experience with Shawn Gurtcheff?
Dr. Gurtcheff made me feel extremely comfortable from the very first time I met her. I had been told by other doctors that my weight had been causing my miscarriages and she assured me right away that was not the case. She has never made me feel like our miscarriages are my fault. She always researching to see what additional things we can try for me to hold onto a pregnancy. I wish she would have done a few of the tests earlier to avoid the ectopic pregnancy I had but other than that I have no negative feedback and there was no way she could have predicted that happening. She has helped us every step of the way. She has made personal calls and answered all of my concerns. On top of all of that, she is a kind and compassionate person and sincerely wants to make people's dreams happen. We are working with her one more time and doing an IVF cycle with genetic testing to see if we can possibly keep a pregnancy.
What one piece of advice would you give a prospective patient of Shawn Gurtcheff?
Don't expect to see her on every visit but be vocal about your needs to speak to her. You can always make phone appointments.
Describe the protocols Shawn Gurtcheff used in your cycles and their degree of success.
For my first cycle with her we did clomid, baby aspirin, metformin, and progesterone. It was more than my other doctor's had tried and the basic s for recurrent miscarriages. We also did multiple blood tests and a genetic test. My second cycle we did clomid and an HCG trigger as well as progesterone, metformin, and Lovenox on the off chance that I was having mini blood clots. We did regular HCG tests and my numbers rose. Unfortunately it ended in a burst ectopic pregnancy, after which we did a tube dye test and found out my other tube was blocked. The cycle I'm working on now will be IVF. Testing included a biopsy for a new known virus that causes miscarriages as well as water ultrasound. My ultrasound showed the possibility of polyps so the next step is a hysteroscopy. The IVF will include embryo genetic testing to see if the miscarriages come from a genetic defect.
Describe the costs associated with your care under Shawn Gurtcheff.
I honestly don't know most of the costs as up to now much has been covered by insurance. My IVF cycle will cost approximately $15,000 with genetic testing prior to what my insurance covers.
10
Doctor
Shawn Gurtcheff
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
Treated
Success with this Doc
Yes
Treatment
1 IUI
Diagnosis
PCOS
7
The nurses [at Utah Fertility Center] were very nice and welcoming to any questions and helping me along the way...Good personable staff. I would like to see them answer questions via phone faster. It would take hours (most likely until the end of the day) until i would get a response to a question. Their online portal was nice to email questions but again was unpredictable as to when i would hear back....Getting prescriptions was a pain to deal with insurance. I had a situation where they would not refill a prescription because of the way they wrote the initial one.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
PCOS
7
Describe your experience with Utah Fertility Center.
Good personable staff. I would like to see them answer questions via phone faster. It would take hours (most likely until the end of the day) until i would get a response to a question. Their online portal was nice to email questions but again was unpredictable as to when i would hear back.
During treatment, did you feel like you were treated like a number or a human?
The nurses were very nice and welcoming to any questions and helping me along the way.
Describe your experience with the nursing staff.
Most of the nurses were awesome! There were some that seemed too busy to answer questions. I would have to leave a message and wait hours before i could get an answer.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
How was your experience with Shawn Gurtcheff?
I was only able to meet and discuss with Dr. Gurtcheff once at the beginning of treatments. From there on out i saw her nurses and she reviewed my files and led them to the direction that i should go with meds/treatments. I had the option to have her perform my last ultrasound before graduating the clinic but it was too expensive since this is not covered by my insurance.
What one piece of advice would you give a prospective patient of Shawn Gurtcheff?
I would have liked to see her more/hear her opinion in person
Describe the protocols Shawn Gurtcheff used in your cycles and their degree of success.
We started out less aggressive with oral medications and she slowly increased the dosage until we exhausted every trial. Dr. Gurtcheff then moved me to injectables where she ran blood test to determine the best injection to use with the right amount of mg. She wanted to stimulate my ovaries but not overdo it which makes sense. The injectables finally produced a follicle for a cycle treatment.
Describe the costs associated with your care under Shawn Gurtcheff.
Trials were different costs. Timed intercouse was roughly $500 but with medications more around $700. IUI was around $800 and with medications more around $1000 every trial.
7
Doctor
Shawn Gurtcheff
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
5 Fertility Medications
Diagnosis
PCOS
10
Love this staff [at Utah Fertility Center]! So on top of things, and compassionate. They are just as informative as the doctor and they do not waste any time...This clinic is beautiful. You feel like you are where you need to be. I have yet to discover a weakness. Money is always scary so maybe a financial consultation is good...I have spent $2000 out of pocket in just 2 months...There has not been financial aid duscussed with me so I assume they have none.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Operations
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
5 Fertility Medications
Diagnosis
PCOS
10
Describe your experience with Utah Fertility Center.
This clinic is beautiful. You feel like you are where you need to be. I have yet to discover a weakness. Money is always scary so maybe a financial consultation is good. I was informed after I went to UFC that they do have a class that informs you about the cost and process of it all before a consult and I would reccomend this to people just to alleviate feeling overwhelmed with information.
During treatment, did you feel like you were treated like a number or a human?
She was open and informative. She looked us in the eye and smiled. She let us know what her plan is, what she knows about our condition and made me feel like she knows what she is doing and I am right where I need to be.
Describe your experience with the nursing staff.
Love this staff! So on top of things, and compassionate. They are just as informative as the doctor and they do not waste any time.
How was your experience with Deirdre Conway?
Dr. Conway is lovely. She is informative and compassionate. She is ready to do what needs to be done. Confident and smart. Her nursing staff is supportive, friendly and well informed. Everyone in this facility from the front desk to the Dr. are all well informed and fully capable. I love this office.
What one piece of advice would you give a prospective patient of Deirdre Conway?
Ask her any and all questions you have. Go in with a list of questions. Most of your time will be spent in the hands of the staff so get everything you can out of your visit with her. She is on her game.
Describe the protocols Deirdre Conway used in your cycles and their degree of success.
With PCOS, my follicles have a hard time maturing and developing eggs. She has started me on what is called medication and timed intercourse. I take Clomid. The Clomid has not produced the desired results therefore my game plan adjusted to injections and added meds. The best thing about this all is it gets taken care of same day or the next day. They do not waste important time and windows to get pregnant. I know when something isnt working, something will be done to help.
Describe the costs associated with your care under Deirdre Conway.
I have spent $2000 out of pocket in just 2 months. This is starting to make me think I cannot afford treatment for long. There has not been financial aid duscussed with me so I assume they have none.
10
Doctor
Deirdre Conway
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
6
Age
36
Treated
2015
Success with this Doc
No
Treatment
2 IVF
Diagnosis
6
Two locations [for UFC] and nice offices and patient rooms.... [the] nurse seemed too busy. It was hard to get her on the phone and get her to return phone calls and because of that I felt like I wasn't getting the answers I needed and more like I was there going through the process but not getting anything explained to me...I feel like I trusted her and the staff to tell me what to do and when to do it. I think that is important. They are doctors/nurses with a lot of knowledge and information.
+ Read more
Age
36
Treated
2015
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IVF
Diagnosis
6
Describe your experience with Utah Fertility Center.
Good: Two locations and nice offices and patient rooms.
During treatment, did you feel like you were treated like a number or a human?
Her nurse seemed too busy. It was hard to get her on the phone and get her to return phone calls and because of that I felt like I wasn't getting the answers I needed and more like I was there going through the process but not getting anything explained to me.
Describe your experience with your nurse.
They seemed too busy. I didn't feel like they responded to phone calls very quickly.
How was your experience with Deirdre Conway?
I did two cycles with her. Looking back I don't feel she put enough thought into my situation. After the first cycle, I brought in some ideas and suggestions that I found on the internet that might improve my chances of getting more quality embryos. She didn't want to try them, however, she did suggest a couple of different things that I tried, but I still ended up with the same results. I just didn't feel like she put that much thought into my second cycle, because I feel like we didn't switch much around.
What one piece of advice would you give a prospective patient of Deirdre Conway?
I feel like I trusted her and the staff to tell me what to do and when to do it. I think that is important. They are doctors/nurses with a lot of knowledge and information. However, do your own research and become familiar with the procedure. If you feel like you want something done, advocate for yourself.
Describe the protocols Deirdre Conway used in your cycles and their degree of success.
1st cycle, antagonist. (8 retrieved, 1 normal embryo) 2nd cycle, antagonist. I did add in 1 mg dexamethasone, some testosterone cream. (16 retrieved, 1 normal embryo)
Describe the costs associated with your care under Deirdre Conway.
Cycles were about $10K and the meds were about $5K.
4
Doctor
Deirdre Conway
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
22 - 23
Treated
2015 - 2016
Success with this Doc
?
Treatment
1 IUI
Diagnosis
Endometriosis, Male Factor, Unexplained
10
[Utah Fertility Center] Strengths : having amazing doctors, very knowledgeable. A beautiful building that is really relaxing. Opportunities are endless Weakness: nurses take a while to get back and you don't always get someone who knows what they are talking about....Office visit: 35$ Sperm wash: 250 Iui: 875...They take a while to get back to you, and sometimes the staff isn't helpful,but when you get a nurse who knows what going on they're very helpful
+ Read more
Age
22 - 23
Treated
2015 - 2016
Success with this Doc
?
Race
European, Native American
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI
Diagnosis
Endometriosis, Male Factor, Unexplained
10
Describe your experience with Utah Fertility Center.
Strengths : having amazing doctors, very knowledgeable. A beautiful building that is really relaxing. Opportunities are endless Weakness: nurses take a while to get back and you don't always get someone who knows what they are talking about.
During treatment, did you feel like you were treated like a number or a human?
She remembered our journey as it's been so far, spoke to me by name, she answered all the questions and concerns I had. She didn't pressure me into any option but was honest about what she thought would work.
Describe your experience with the nursing staff.
They take a while to get back to you, and sometimes the staff isn't helpful,but when you get a nurse who knows what going on they're very helpful
What specific things went wrong at this clinic?
  • Failed to call with results
  • Provided conflicting information
How was your experience with Deirdre Conway?
She is understanding and very knowledgeable. She answered every question and concern I had. I really felt she listened when I talked. I work in the medical field so she was good to explain everything in detail so I knew what was happening. She was honest about what she thinks would be a good choice for moving forward.
What one piece of advice would you give a prospective patient of Deirdre Conway?
It may take a little bit of time to get in to see her the first time but she is worth every minute.
Describe the costs associated with your care under Deirdre Conway.
Office visit: 35$ Sperm wash: 250 Iui: 875
10
Doctor
Deirdre Conway
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
32
Treated
2015
Success with this Doc
No
Treatment
IVF
Diagnosis
Male Factor, Poor Egg Quality
10
She [nurse at Utah Fertility Center] wasn't always fast at call backs but I was always able to get a call back from her or another nurse. She let me know where there were changes in my medications. She ordered all my medications for me. She was compassionate and a cheerleader for me in weight loss as well as in getting a baby...We spent I think 500 for anesesthia, 4000 medications and 8,600 for all dr fee's I also paid for nutrition...It's a clean friendly place. Everyone is compassionate. I liked the nurses and doctor as well. The receptionist could be a little more friendly
+ Read more
Age
32
Treated
2015
Success with this Doc
No
Race
European
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF
Diagnosis
Male Factor, Poor Egg Quality
10
Describe your experience with Utah Fertility Center.
It's a clean friendly place. Everyone is compassionate. I liked the nurses and doctor as well. The receptionist could be a little more friendly
During treatment, did you feel like you were treated like a number or a human?
He took the time to answer our questions and explain the procedure to us.
Describe your experience with your nurse.
She wasn't always fast at call backs but I was always able to get a call back from her or another nurse. She let me know where there were changes in my medications. She ordered all my medications for me. She was compassionate and a cheerleader for me in weight loss as well as in getting a baby
How was your experience with Russell Foulk?
I love our doctor and plan to go back. He was friendly, compassionate and drew pictures to make sure we understood the procedure and risks and outcome. He met with us for consultation, follow up after failed and has a plan of action for next treatment if we can ever afford to try again.
What one piece of advice would you give a prospective patient of Russell Foulk?
ask questions
Describe the protocols Russell Foulk used in your cycles and their degree of success.
I took menupur, lupron and Bravelle. I had the Bravelle during the period it had a recall and think that might be why my cycle failed. I was also on birth control before. We had ultrasounds and blood draws to monster levels, size etc.
Describe the costs associated with your care under Russell Foulk.
We spent I think 500 for anesesthia, 4000 medications and 8,600 for all dr fee's I also paid for nutrition
10
Doctor
Russell Foulk
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
24 - 30
Treated
2010 - 2016
Success with this Doc
?
Treatment
1 IUI, 1 IVF, Donor Eggs
Diagnosis
Recurrent Pregnancy Loss, PCOS, Poor Egg Quality
10
He [Dr. Foulk] remembered every detail of our precious conversations and personally called me after my failed ivf cycle....Dr foulk has helped me deal with my recurrent miscarriages by being patient and very thorough in his treatments. I love that he has a sense of humor and makes me laugh at times I don't want to.
+ Read more
Age
24 - 30
Treated
2010 - 2016
Success with this Doc
?
Race
Other, Prefer not to answer
Income
$50K - $99K
Occupation
Operations
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IUI, 1 IVF, Donor Eggs
Diagnosis
Recurrent Pregnancy Loss, PCOS, Poor Egg Quality
10
Describe your experience with Utah Fertility Center.
Clean and organized
During treatment, did you feel like you were treated like a number or a human?
He remembered every detail of our precious conversations and personally called me after my failed ivf cycle.
Describe your experience with the nursing staff.
I love the nurses at this clinic. I honestly missed them when I took a break from treatment. They are always so nice and patient!
What specific things went wrong at this clinic?
  • Failed to order appropriate test
How was your experience with Russell Foulk?
Dr foulk has helped me deal with my recurrent miscarriages by being patient and very thorough in his treatments. I love that he has a sense of humor and makes me laugh at times I don't want to
What one piece of advice would you give a prospective patient of Russell Foulk?
Be prepared to leave a lot of voicemails. They are a busy office so reaching someone right away hardly ever happens. As far as Dr.Foulk himself, I don't have a single complaint.
Describe the costs associated with your care under Russell Foulk.
I don't remember specific numbers but in all my research his costs were average and competitive with other clinics in the area
10
Doctor
Russell Foulk
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
– Read less
10
Age
23 - 26
Treated
2013 - 2016
Success with this Doc
No
Treatment
4 IUI
Diagnosis
Endometriosis
10
My husband and I did 4 rounds of iui's after my laporoscopy [at Utah Fertilicy Center]. I have stage 4 Endometriosis. We did chloride, hormone injections, the iui's procedure, and progesterone suppositories. Dr. Foulk did tells us if by the time the 4th round didn't work, it probably means there is damage to my filopian tubed and our only option now is ivf.
+ Read more
Age
23 - 26
Treated
2013 - 2016
Success with this Doc
No
Race
European
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI
Diagnosis
Endometriosis
10
Describe your experience with Utah Fertility Center.
Very professional and friendly environment. I have no negatives :)
During treatment, did you feel like you were treated like a number or a human?
He is very personable, friendly, takes his time explaining things, doesn't rush you, truly seems like he cares about your success
Describe your experience with the nursing staff.
Very friendly, answered my questions, gentle, personable
How was your experience with Russell Foulk?
He is extremely knowledgeable and knows what he is doing. He takes his time with us each time we visit and addresses all our questions. He is very positive and helps me focus on the good that comes from treatments. We feel so lucky to have been treated by him so far.
What one piece of advice would you give a prospective patient of Russell Foulk?
Ask questions, even if it sounds silly. He is so good about informing his patients and gives lots of details.
Describe the protocols Russell Foulk used in your cycles and their degree of success.
My husband and I did 4 rounds of iui's after my laporoscopy. I have stage 4 Endometriosis. We did chloride, hormone injections, the iui's procedure, and progesterone suppositories. Dr. Foulk did tells us if by the time the 4th round didn't work, it probably means there is damage to my filopian tubed and our only option now is ivf.
Describe the costs associated with your care under Russell Foulk.
We have spent around $5,000
10
Doctor
Russell Foulk
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
26 - 30
Treated
2012 - 2016
Success with this Doc
Yes
Treatment
4 IUI
Diagnosis
PCOS
10
[Utah Fertility Center- Pleasant Grove is a] Very nice office. Staff is nice.... [the nursing staff are] Friendly and understanding. Helpful with answering my questions... $53 blood pregnancy test, $900 IUI... I would prefer to see her [Dr. Shawn Gurtcheff] over nurses at my appointments. However, when I did see or talk with her, she was always very kind and answered my questions. I always have my calls returned quickly. I also liked how she followed up with me once my baby was born and at her first birthday
+ Read more
Age
26 - 30
Treated
2012 - 2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI
Diagnosis
PCOS
10
Describe your experience with Utah Fertility Center.
Very nice office. Staff is nice.
During treatment, did you feel like you were treated like a number or a human?
I liked how she would call me personally from time to time to discuss results but I didn't appreciate not having her see me at appointments. I almost always saw nurses.
Describe your experience with the nursing staff.
Friendly and understanding. Helpful with answering my questions.
How was your experience with Shawn Gurtcheff?
I would prefer to see her over nurses at my appointments. However, when I did see or talk with her, she was always very kind and answered my questions. I always have my calls returned quickly. I also liked how she followed up with me once my baby was born and at her first birthday.
What one piece of advice would you give a prospective patient of Shawn Gurtcheff?
She answered your questions, is quick you return your calls, and makes you feel hopeful.
Describe the protocols Shawn Gurtcheff used in your cycles and their degree of success.
She is good about checking my thyroid levels regularly in case my dosage needs to be adjusted. When I am not responding to fertility meds, she is very good about reevaluating our treatment plan. I always feel like we are moving in the right direction.
Describe the costs associated with your care under Shawn Gurtcheff.
$53 blood pregnancy test, $900 IUI
10
Doctor
Shawn Gurtcheff
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
26 - 27
Treated
2014 - 2015
Success with this Doc
Yes
Treatment
5 IUI, 1 IVF
Diagnosis
Tubal Blockage
10
The receptionist [at Utah Fertility Center] wasn't very friendly. But the staff and nurses in the back made up for that...The IVF cost was 7900 I believe and shots were another 4000...I love the nurses there. They knew me and my husband by name and I still keep in touch with a couple of them...The first visit we saw Dr. Faulk he did a ultrasound. He found out that one of my tubes had a blockage. He was very clear that he wanted to try three IUIs and then move onto IVF.
+ Read more
Age
26 - 27
Treated
2014 - 2015
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
5 IUI, 1 IVF
Diagnosis
Tubal Blockage
10
Describe your experience with Utah Fertility Center.
The receptionist wasn't very friendly. But the staff and nurses in the back made up for that.
During treatment, did you feel like you were treated like a number or a human?
His nurses were so nice. They knew me by name and I still keep in touch with some of them.
Describe your experience with your nurse.
I love the nurses there. They knew me and my husband by name and I still keep in touch with a couple of them.
How was your experience with Russell Foulk?
He is very smart and knew what was wrong the first time we saw him. He was very clear with what he wanted to try and the direction he felt was best for us. I was diagnosed with unexplained infertility until we saw Dr. Foulk.
What one piece of advice would you give a prospective patient of Russell Foulk?
Try to be patient and trust that everything will be OK. Trust in the nurses and know that they are trying their best to reach your goal.
Describe the protocols Russell Foulk used in your cycles and their degree of success.
The first visit we saw Dr. Faulk he did a ultrasound. He found out that one of my tubes had a blockage. He was very clear that he wanted to try three IUIs and then move onto IVF.
Describe the costs associated with your care under Russell Foulk.
The IVF cost was 7900 I believe and shots were another 4000
9
Doctor
Russell Foulk
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
36 - 39
Treated
2013 - 2016
Success with this Doc
Yes
Treatment
IUI, 2 IVF, Donor Eggs, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality
10
When our original calendar [at Utah Fertility Center] was created it was created wrong for Gurtcheff's schedule. So we had to reschedule all our appointments so it got some confused...Gurtcheff I consider to be very professional and caring. She was genuine but honest. Concerned about us. We miscarried and she helped us through the entire process. She is very personable. She is very helpful to try and help is achieve all our goals for having children and never once did we feel uncomfortable being a same sex couple. We were happy with the entire process although it wasn't easy.
+ Read more
Age
36 - 39
Treated
2013 - 2016
Success with this Doc
Yes
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IUI, 2 IVF, Donor Eggs, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality
10
During treatment, did you feel like you were treated like a number or a human?
She new us and our situation each time. And took time out for us when needed.
What specific things went wrong at this clinic?
  • Lost appointments
How was your experience with Shawn Gurtcheff?
Gurtcheff I consider to be very professional and caring. She was genuine but honest. Concerned about us. We miscarried and she helped us through the entire process. She is very personable. She is very helpful to try and help is achieve all our goals for having children and never once did we feel uncomfortable being a same sex couple. We were happy with the entire process although it wasn't easy.
What one piece of advice would you give a prospective patient of Shawn Gurtcheff?
Don't be afraid to ask questions.
Describe the costs associated with your care under Shawn Gurtcheff.
Medications, procedures. The only thing we did not pay for was blood draws and ultrasounds. They were covered by insurance.
10
Doctor
Shawn Gurtcheff
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
31
Treated
2015
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Unexplained
10
I have no complaints about the clinic [Utah Fertility Center]. They were very professional in handling such a private and delicate situation....I have no complaints for Dr. Conway. From start to finish, she was caring but professional. I didn't feel like a number and I feel that is hard to come by in Utah. Dr. Conway always knew who I was and helped me understand what was going on and also allowed us to have control over our decisions....Dr. Conway is the best doctor I've ever been to
+ Read more
Age
31
Treated
2015
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
Unexplained
10
Describe your experience with Utah Fertility Center.
I have no complaints about the clinic. They were very professional in handling such a private and delicate situation.
During treatment, did you feel like you were treated like a number or a human?
Dr. Conway is the best doctor I've ever been to, aside from the fertility aspect. She is genuine and caring, but also very informative.
How was your experience with Deirdre Conway?
I have no complaints for Dr. Conway. From start to finish, she was caring but professional. I didn't feel like a number and I feel that is hard to come by in Utah. Dr. Conway always knew who I was and helped me understand what was going on and also allowed us to have control over our decisions.
10
Doctor
Deirdre Conway
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
IVF
Diagnosis
Endometriosis, None
10
[Nursing Staff at Utah Fertility Center] Great communication, calls returned promptly, would get you back for blood draws fast so I could get to work...Clean lobby and rooms, friendly staff, very comfortable atmosphere. Very nice structure. Good location both pleasant grove and Murray. Love love love the Dr and the stuff....It was a great experience, questions were always answered...[Dr. Gurtcheff] Very compassionate, trustworthy, let's you know possibilities, interested in our journey, excited when it happened, awesome bedside manne
+ Read more
Age
Treated
Success with this Doc
Yes
Race
Other
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF
Diagnosis
Endometriosis, None
10
Describe your experience with Utah Fertility Center.
Clean lobby and rooms, friendly staff, very comfortable atmosphere. Very nice structure. Good location both pleasant grove and Murray. Love love love the Dr and the stuff. Thanks for helping make our dreams come true
During treatment, did you feel like you were treated like a number or a human?
It was a great experience, questions were always answered
Describe your experience with the nursing staff.
Great communication, calls returned promptly, would get you back for blood draws fast so I could get to work
How was your experience with Shawn Gurtcheff?
Very compassionate, trustworthy, let's you know possibilities, interested in our journey, excited when it happened, awesome bedside manner. Acted like I was her first and only patient was never rushed
What one piece of advice would you give a prospective patient of Shawn Gurtcheff?
Nothing. I loved her
Describe the protocols Shawn Gurtcheff used in your cycles and their degree of success.
Mini IVF
Describe the costs associated with your care under Shawn Gurtcheff.
Don't remember my insurance covered most of the cost
10
Doctor
Shawn Gurtcheff
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Utah Fertility Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
36
Treated
2016
Success with this Doc
No
Treatment
3 IUI
Diagnosis
PCOS
9
Brittany, Alyssa and Janice [nurses at Utah Fertility Center] were all amazing!! They made me feel comfortable, gave encouragement and were friendly and aware of my situation. They were responsive to phone calls and questions and helped with whatever they could...$800 per cycle timed intercourse $1200 per cycle IUI $3000 for a hysterososcopy $1000 for water ultrasound $15,000 for 1 IVF/egg harvest or $24,000 if we wanted to try 3 times
+ Read more
Age
36
Treated
2016
Success with this Doc
No
Race
European
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
PCOS
9
Describe your experience with Utah Fertility Center.
Good location--strength. You occasionally have to drive to Pleasant Grove, because that's where their main office is. That is 45 min away and that is annoying when you specifically picked a doc/clinic close to you--weakness.
During treatment, did you feel like you were treated like a number or a human?
Clinic and doctor were great at remembering who I am and details my situation.
Describe your experience with your nurse.
Brittany, Alyssa and Janice were all amazing!! They made me feel comfortable, gave encouragement and were friendly and aware of my situation. They were responsive to phone calls and questions and helped with whatever they could.
How was your experience with Deirdre Conway?
Doctor Conway was very knowledgeable about infertility and was good at explaining what going on. She even drew pictures of what she thought the problem was so that we could understand better. She was friendly and really gave us hope that we would be able to conceive. We hope to eventually continue tx with her if we can save up enough money for IVF.
What one piece of advice would you give a prospective patient of Deirdre Conway?
She will give you a lot of information. You probably want to take notes!
Describe the protocols Deirdre Conway used in your cycles and their degree of success.
We had 3 cycles of timed intercourse. I took clomid each time, on the 2nd cycle she upped my dose to make eggs grow faster. I was given a trigger shot to make me ovulate and then had instructions on when to participate in intervourse. We had 3 cycles of IUI. I took clomid each time and was given a trigger shot to make me ovulate. The thought with both tx is that I wasn't ovulating and if I ovulate I would become pregnant. In the IUI they tried to give the sperm a jump start by putting it right there with the egg.
Describe the costs associated with your care under Deirdre Conway.
$800 per cycle timed intercourse $1200 per cycle IUI $3000 for a hysterososcopy $1000 for water ultrasound $15,000 for 1 IVF/egg harvest or $24,000 if we wanted to try 3 times
10
Doctor
Deirdre Conway
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Utah Fertility Center
Murray
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
3
Age
Treated
Success with this Doc
No
Treatment
1 IUI
Diagnosis
Unexplained
3
The impression I have is that the [Utah Fertility Center] Murray office is a remote or satellite office for the main Utah Fertility Center in Pleasant Grove. The office/staff is much smaller and the service leaves a lot to be desired. If you're familiar with the inner workings of infertility and how this all works, it's probably fine. But, if you're new to this or expect to fully know and understand every step of the way, this is no the place for you...Very impasse and nonchalant.
+ Read more
Age
Treated
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Operations
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IUI
Diagnosis
Unexplained
3
Describe your experience with Utah Fertility Center.
The impression I have is that the Murray office is a remote or satellite office for the main Utah Fertility Center in Pleasant Grove. The office/staff is much smaller and the service leaves a lot to be desired. If you're familiar with the inner workings of infertility and how this all works, it's probably fine. But, if you're new to this or expect to fully know and understand every step of the way, this is no the place for you.
During treatment, did you feel like you were treated like a number or a human?
On our first meeting they said to come 15 minutes early, so we did. She was then 35 minutes late so we waited almost an hour. We were optimistic though. The first meeting went well and we really liked Dr. Gurtcheff. She scheduled many tests, took blood, etc. and we scheduled our next appointment with her, which was to be done over the phone to discuss our results the following week. We scheduled the appointment with the receptionist and left. When our appointment came, we were very much looking forward to getting some answers however, the doctor never called. We tried calling the office and at first were placed on hold for 9 minutes, until I decided to hang up. When trying to call back, no one answered and we got voicemail the next couple times. Our over the phone appointment was now 15 minutes late and we were just baffled. My husband decided to drive to their office as we only live a few minutes away. When he got there he was told that Dr. Gurtcheff wasn't in and that they would give her a message. When he asked about our appointment, he was hastily shewed out and told we'd have to wait to hear from the doctor. The majority of the staff were pretty nice and helpful, with the exception of the front desk receptionist, who always seemed put out and borderline rude. For people who are paying thousands of dollars to elective medical care out of pocket, I expected basic professionalism and service. After an hour passed, I called their other office (in Pleasant Grove) and asked for Dr. Gurtcheff. They said she was there today, but not available. Just a few minutes later she called back and was very apologetic. She said she had an appointment that couldn't wait come up, which I understood. I did however, explain that I would've appreciated a phone call from someone in their office or an explanation of that when we called initially and that this was the second appointment that was late or we'd been waiting for. She asked if we wanted to re-schedule or do the call now... We were in anticipation so we said, which was a mistake because she didn't have a lot of time and basically rushed us through the results. We were left with questions... tried calling to get answers, but couldn't get a call back from the doctor and the nurses weren't too helpful. I went in for a 3d ultrasound and treatment plan, expecting to see the doctor and ask some questions, but she wasn't there, again. I saw a technician and the nurse again and was sent with a paper outlining some instructions on medications to take. When I asked about the medications (where to fill the prescriptions, etc.) I was told someone else would call me with that information. The next day I received a call from an out of state (Arizona) number who said they were a pharmacy that was going to overnight my medication but they wanted my credit card number. At first, I thought this could be a scam, I was alarmed that they wanted my credit card number so I called the doctor to ask them if this was who would be contacting me, but to no avail. I just left messages and two days went by with no call back. Finally, I did my own research, calling the Arizona pharmacy back, asking what was called in, by what doctor, etc. and decided they were legit and I needed the stuff so I paid them and they over-nighted the stuff to my house. It arrived just in time to start taking it and I was determined to stay focused and not let the negative experiences we'd been having with the Utah Fertility Center office affect me. My husband and I both took the medications, we did everything 100% as explained. When I finally had the opportunity to speak with the Dr. Gurcheff, I very openly explained my frustration and dissapointment with the lack of communication from her and the lack of professionalism from her staff. She was very apologetic again and gave me the direct line to her head nurse, with assurance that it wouldn't happen again. We continued on with several more appointments (6 or 7 visits in total over the course of a few months) and each time, never saw Dr. Gurtcheff, just some new person in her office. We drove 45 minutes to their other location to do the IUI as it needed to be done on a Sunday and were told (last minute) that the office near us in Murray wasn't open on Sunday's, only their Pleasant Grove office. That whole process was a blur, no one explains anything. Granted, it was our first time, but still, I thought a little bit of basic understanding of the process would be a fundamental basic... Wrong. The lady that did the procedure said to call the doctor and ask her. But, at that point, even the thought of trying to get a hold of the doctor just felt like a waste of time. The one treatment was unsuccessful. After the poor experience, I decided to look for a new doctor but was so discouraged that I ended up not doing anything. A few months went by and I finally called them to see if they would send me my records, I signed the electronic agreement paperwork, etc. They said they would send them to me, but, big surprise--they never came. I've heard so many great things about the Pleasant Grove office for the Utah Fertility center, but not much about the Murray office. Our bad experience may just be a fluke, but the consistency of the poor service and quality seems to too much to give the benefit of the doubt. I would not recommend the Murray office.
Describe your experience with your nurse.
Very impasse and nonchalant.
What specific things went wrong at this clinic?
  • Lost appointments
  • Failed to send your chart to another clinic
  • Failed to convey critical information
How was your experience with Shawn Gurtcheff?
Very knowledgeable initially. Poor communicator when it comes to follow up. Very late to appointments. Only met with her one time on the initial visit, everything else was done with nurses or techs.
What one piece of advice would you give a prospective patient of Shawn Gurtcheff?
Be your own advocate. Ask questions and demand answers, don't leave an appointment without fully understanding what is going on.
Describe the protocols Shawn Gurtcheff used in your cycles and their degree of success.
Diagnosed with unexplained infertility. Treatment plan was to take clomid (both my husband and I). I had an ultrasound to determine that the clomid had produced no more than 5, but at least 3 folicles/eggs. The size was measured and the thickness of uterine lining, etc. I then took HCG to force ovulation for an IUI treatment, which was unsuccessful.
Describe the costs associated with your care under Shawn Gurtcheff.
Our initial consultation with Dr. Gurtcheff was free, we expected to pay an office visit but were told they only charge for the services, not the diagnosis, unless you elect not to have them do any treatments. From there we paid for several blood tests were several blood tests, one for genetic testing that cost $450, the others were all around $200 each. The IUI treatment was about $900. We also paid about $350 in prescriptions. In total we spent about $2000. They advised us to complete another round of IUI and had our experience been better, we would have done it in a heartbeat. It wasn't about the cost, it was about the lack of communication and service.
3
Doctor
Shawn Gurtcheff
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
3
Clinic
Utah Fertility Center
Murray
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
?
Treatment
3 Fertility Medications
Diagnosis
Anovulation, Male Factor, PCOS, Tubal Blockage, Other
10
The clinic runs well! It's a slight bummer that Dr. Dorais isn't in my location each day, so I've often seen a PA for ultrasounds or things. But everyone I've met with has been so helpful, and I don't feel like I have to restart telling my situation to each new person (they all feel informed on my case)...[Nursing staff] They are always helpful and happy to answer my *many* questions...Their front office staff has all been helpful with billing questions, though.
+ Read more
Age
Treated
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 Fertility Medications
Diagnosis
Anovulation, Male Factor, PCOS, Tubal Blockage, Other
10
Describe your experience with Utah Fertility Center.
The clinic runs well! It's a slight bummer that Dr. Dorais isn't in my location each day, so I've often seen a PA for ultrasounds or things. But everyone I've met with has been so helpful, and I don't feel like I have to restart telling my situation to each new person (they all feel informed on my case).
During treatment, did you feel like you were treated like a number or a human?
Dr. Dorais has always been attentive, reviews our records before we get to the room, and I really feel like she remembers me and I have an actual connection with her. She is respectful of our personalities and adjusts treatments to fit us.
Describe your experience with the nursing staff.
They are always helpful and happy to answer my *many* questions.
How was your experience with Jessie Dorais?
She is always sure to give me scientific studies and facts behind why she's suggesting something (Femara vs clomid), and is happy to answer my questions. I always feel like I have a clear understanding of what we're doing and what's coming next. Multiple times, I've left a message with a question, and gotten called back by Dr. Dorais herself, to talk through things, make sure we're on the same page, and make a plan with me. She is so kind and I always leave feeling so grateful for her!
What one piece of advice would you give a prospective patient of Jessie Dorais?
Don't be afraid to ask questions - I always feel great about myself for anything I ask! She is patient and happy to explain.
Describe the protocols Jessie Dorais used in your cycles and their degree of success.
While waiting to get my husband's issues worked out and during testing, she's done multiple unmonitered Femara cycles (I take it day 3-7 and then just do at-home ovulation tests). We've also done one Timed Intercourse cycle, with Femara, where I also went in for ultrasounds to track follicles, and used an HcG trigger shot to insure we could get my ovulation on track.
Describe the costs associated with your care under Jessie Dorais.
I'm really not sure. Their front office staff has all been helpful with billing questions, though.
10
Doctor
Jessie Dorais
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Utah Fertility Center
Murray
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
29
Treated
2016
Success with this Doc
No
Treatment
IVF
Diagnosis
10
The [UtahFert Ctr - Murray] clinic itself is great! It is very clean and welcoming. The receptionist, Kat, is so wonderful to work with! She is very sensitive about your needs and why you are there...Our insurance covered majority of our costs for our procedure. All that we have had to pay so far is just over $1600... [Nurse] Brittany was always there to answer my questions. If I would email her with a question she would either call me as soon as she was able to or email me right back...
+ Read more
Age
29
Treated
2016
Success with this Doc
No
Race
European
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
IVF
Diagnosis
10
Describe your experience with Utah Fertility Center.
The clinic itself is great! It is very clean and welcoming. The receptionist, Kat, is so wonderful to work with! She is very sensitive about your needs and why you are there.
During treatment, did you feel like you were treated like a number or a human?
I loved that Dr. Conway was so respectful of our wishes, especially since we transferred from another clinic. She treated us like she wanted the best for us and to get the best outcome.
Describe your experience with your nurse.
Brittany was always there to answer my questions. If I would email her with a question she would either call me as soon as she was able to or email me right back. The little bit that I have worked with Amberlie, she has seemed very helpful and kind.
How was your experience with Deirdre Conway?
Dr. Conway was absolutely amazing! I did a lot of research before transferring clinics and felt very confident in having her be our doctor. Our very first appointment with her, I felt instantly at ease and at peace. Even though our Frozen Embryo Transfer ended in a miscarriage, she treated me with so much compassion and has helped us find answers to why it didn't work out. I feel very confident having her be my doctor when we do a new fresh egg retrieval.
What one piece of advice would you give a prospective patient of Deirdre Conway?
If you have questions, don't be afraid to ask them. She answered all of mine and was not only professional, but she was very warm and welcoming.
Describe the protocols Deirdre Conway used in your cycles and their degree of success.
For my FET we used Estradiol and Progesterone shots along with Progesterone suppositories.
Describe the costs associated with your care under Deirdre Conway.
Our insurance covered majority of our costs for our procedure. All that we have had to pay so far is just over $1600
10
Doctor
Deirdre Conway
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Utah Fertility Center
Murray
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
31
Treated
2014
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
7
The clinic [Utah Fertility Center] is a fairly new building. People are hard to get in contact with and the nurses don't call back...In total we spent about $14,000. About $9000 was the IVF procedure and the rest was medication....Once, a prescriptions wasn't called in to my pharmacy and I had to call the clinic back to make sure they did it. When you call the clinic you almost always have to leave a message and there have been times when I have never been called back.
+ Read more
Age
31
Treated
2014
Success with this Doc
Yes
Race
European
Income
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
7
Describe your experience with Utah Fertility Center.
The clinic is a fairly new building. People are hard to get in contact with and the nurses don't call back.
During treatment, did you feel like you were treated like a number or a human?
She always remembered who I was, where we were in the cycle, and how we were doing. She was kind, warm, and helpful.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
How was your experience with Shawn Gurtcheff?
Dr. Gurtcheff is very knowledgeable about fertility. She is easy to talk to and explains things so you can understand. She is kind and sympathetic to your feelings. She helped immensely by providing samples/extra medications when my retrieval was delayed. During our struggles she was very compassionate.
Describe the protocols Shawn Gurtcheff used in your cycles and their degree of success.
We tried to go with IUI first to minimize cost but four cycles in a row were cancelled due to follicles growing on the ovary that was connected with a blocked tube. They didn't want us to spend money unnecessarily when the chances of a successful IUI were low. We moved onto IVf after that. We did a medicated cycle and then retrieved the eggs. After fertilization they transferred 2 embryos on day 5. This IVF transfer resulted in one embryo implanting and a live birth.
Describe the costs associated with your care under Shawn Gurtcheff.
In total we spent about $14,000. About $9000 was the IVF procedure and the rest was medication.
9
Doctor
Shawn Gurtcheff
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Utah Fertility Center
Murray
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
33
Treated
2016
Success with this Doc
?
Treatment
3 IUI
Diagnosis
Anovulation, Uterine Fibroids, Unexplained
9
There were a few times [at Utah Fertility Center] I had unreturned phone calls and couldn't get the info I needed...[The nurses were] Very compassionate and kind. I felt like everyone was on my team and they always went the extra mile to help me...It was about $800 per IUI cycle...The strength is the staff. All the doctors and nurses are kind, smart, and compassionate. You've got a whole team cheering you on. The biggest weakness is communication. It has recently started to improve, but, it could use some work.
+ Read more
Age
33
Treated
2016
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Anovulation, Uterine Fibroids, Unexplained
9
Describe your experience with Utah Fertility Center.
The strength is the staff. All the doctors and nurses are kind, smart, and compassionate. You've got a whole team cheering you on. The biggest weakness is communication. It has recently started to improve, but, it could use some work.
During treatment, did you feel like you were treated like a number or a human?
He really cares about my progress and results.
Describe your experience with the nursing staff.
Very compassionate and kind. I felt like everyone was on my team and they always went the extra mile to help me.
What specific things went wrong at this clinic?
  • Failed to call with results
How was your experience with Russell Foulk?
He's an amazing doctor and willing to look at different options to make things work. The communication can sometimes fall through the cracks, but, I generally can get the info I need in a timely manner.
What one piece of advice would you give a prospective patient of Russell Foulk?
Come ready with questions and be persistent in getting the answers you need.
Describe the protocols Russell Foulk used in your cycles and their degree of success.
Mine were pretty standard.
Describe the costs associated with your care under Russell Foulk.
It was about $800 per IUI cycle.
9
Doctor
Russell Foulk
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Utah Fertility Center
Murray
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
4
Age
28
Treated
2016
Success with this Doc
No
Treatment
1 Fertility Medications
Diagnosis
Diminished Ovarian Reserve
4
Strength [of Utah Fetility Center] was that they were highly recommend Weakness was that the only office available was 45 minutes away and my doctor was never there. Scheduling was pushed months out...Failed to explain cost of treatments before treatments were done. Failed to offer financial services prior to treatments...OUR baseline ultrasound was 500$...It felt like he [Dr. Foulk] wanted to do one minor treatment at a time which made me feel he was just trying to get more money and not that he cared about getting us a baby quickly
+ Read more
Age
28
Treated
2016
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 Fertility Medications
Diagnosis
Diminished Ovarian Reserve
4
Describe your experience with Utah Fertility Center.
Strength was that they were highly recommend Weakness was that the only office available was 45 minutes away and my doctor was never there. Scheduling was pushed months out
During treatment, did you feel like you were treated like a number or a human?
He didn't take the time to see us. Scheduling with him was impossible. He wanted to do the bare minimum
What specific things went wrong at this clinic?
  • Failed to call with results
How was your experience with Russell Foulk?
It was hard to get an appointment with him because he was always put of state. It felt like he wanted to do one minor treatment at a time which made me feel he was just trying to get more money and not that he cared about getting us a baby quickly
What one piece of advice would you give a prospective patient of Russell Foulk?
Be present at your office and available for patients
Describe the costs associated with your care under Russell Foulk.
OUR baseline ultrasound was 500$
3
Doctor
Russell Foulk
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
4
Clinic
Utah Fertility Center
Murray
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
Treated
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Unexplained
8
The Murray office [of Utah Fertility Center] doesn't have the best nurses. A little unprofessional and seem like they don't enjoy their jobs...They made sure to go over everything very well on my first visit so I wasn't surprised with any of the costs...Good communication. Lots of availability for appointments...She [Dr. Conway] decided to do iuis with Gemara to increase our odds due to unexplained fertility
+ Read more
Age
Treated
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
1st of 3 Docs
Treatment
3 IUI
Diagnosis
Unexplained
8
Describe your experience with Utah Fertility Center.
Good communication. Lots of availability for appointments
During treatment, did you feel like you were treated like a number or a human?
She spent a lot of time with me and provided detailed information and a plan
Describe your experience with the nursing staff.
The Murray office doesn't have the best nurses. A little unprofessional and seem like they don't enjoy their jobs
How was your experience with Deirdre Conway?
I was really impressed that dr Conway was already up to speed with my infertility issues after receiving records from my OB before I came in to meet her. She spent slot of time with me and never made me feel rushed.
What one piece of advice would you give a prospective patient of Deirdre Conway?
Trust her
Describe the protocols Deirdre Conway used in your cycles and their degree of success.
She decided to do iuis with Gemara to increase our odds due to unexplained fertility
Describe the costs associated with your care under Deirdre Conway.
They made sure to go over everything very well on my first visit so I wasn't surprised with any of the costs
8
Doctor
Deirdre Conway
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Utah Fertility Center
Murray
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less