Describe your experience with The Advanced Fertility Center of San Antonio.
The clinic is very clean, neat, and in a very nice area of town. You can get blood work done in the clinic which is very convenient.
During treatment, did you feel like you were treated like a number or a human?
Dr. Garza has a great bed side manner, he is caring, he takes his time, he gives plenty of opportunities to ask questions, he doesn't pressure me into expensive procedures, he talks to my husband and I like a friend, and is very kind and patient.
Describe your experience with the nursing staff.
The nurses prefer to have all patients use the "patient portal" to communicate and get results. The problem is that they take a really long time to enter test results, medication that has been called in, and to answer questions. The receptionist will urge you to use the portal first before letting you speak to a nurse. Your cycle is so time sensitive and the nurses get to you when they can I suppose. It can be very frustrating. If you have an appointment and have to see a nurse they are not good at explaining things and expect you to know everything they know. They have gotten frustrated with my persistence to have things explained but if you are paying them this much money you expect answers. I have left the nurses frustrated and in tears.
What specific things went wrong at this clinic?
- Failed to call with results
- Failed to convey critical information
How was your experience with Joseph Garza?
He laid out a clear plan and what should be expected. The only complaint is that I wish I could see him more often but I know he has a lot of patients to take care of. Overall, Dr. Garza has been amazing!
What one piece of advice would you give a prospective patient of Joseph Garza?
Always bring prepared questions with you to the appointments so you don't forget anything. You will probably only see him about once a month in the beginning and he explains things way better than the nurses. Your experience could be different depending on your course of treatment.
Describe the protocols Joseph Garza used in your cycles and their degree of success.
Before coming to Dr. Garza I had gone through 2 miscarriages and my OBGYN did not have an explanation. I was already 35 and knew a friend who had success with Dr. Garza. He started off with lots of blood work, for both me and my husband, and tests just to see if everything was okay with us and what he was dealing with. I was diagnosed a month ago with PCOD which is apparently just like PCOS. Two months ago I was given Clomid to raise my Progesterone levels and this past month was Metformin and Clomid. The hormones have affected me some and the Metfomin makes me sick to my stomach and dizzy. I'm supposed to take 2000mg of Metformin a day but I've only been able to work up to 1500mg so far. He advised me to start using an ovulation kit even though ovulation kits say that they don't work for people with PCOS. So after two months of trying we are about to start another month with no luck but I know my body has to adjust to the medication.. Right now I'm scared I won't be able to conceive without using more expensive treatments.
Describe the costs associated with your care under Joseph Garza.
This depends on your insurance and course of treatment. Personally we have spent a little over a thousand dollars. They do have financing options available for expensive treatments.