Texas Fertility Center

Available Resources

Genetic counseling: OfferedAcupuncture: OfferedMental health counseling: OfferedNutrition counseling is not offered: Not OfferedAdministration of shots: OfferedCoordinating at-home nursing is not offered: Not OfferedSelling medication is not offered: Not OfferedProviding backup medication: Offered
Central Austin
6500 N. Mopac Expressway
Austin, TX 78731
512-451-0149
New Braunfels
705 Generations Dr
New Braunfels, TX 73180
830.608.8004
North Austin
12221 N. Mopac
Austin, TX 78758
512-451-0149
Round Rock
16040 Park Valley Drive
Round Rock, TX 78681
512-451-0149
San Antonio
18707 Hardy Oak Blvd
San Antonio, TX 78258
(210) 370-3800
South Austin
5000 Davis Lane
Austin, TX 78749
512-451-0149
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On a scale from 0-10, how likely are you to recommend Texas Fertility Center to a friend?
Strongly recommend: 33Neutral: 3Don't recommend: 29.4
38 assessments
  • 87% Strongly recommend (9-10)
  • 8% Neutral (7-8)
  • 5% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
1,069
Annual Cycles National Avg.
344
38 assessments
10
Age
41 - 42
Treated
2014 - 2015
Success with this Doc
Yes
Treatment
IUI, 1 IVF, 1 Egg Freezing, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
[The staff at Texas Fertility Center was] Very friendly. And they make a point to remember you. With the number of times you visit during your treatment you start to feel like they're close friends. Very professional and supportive.... Dr Hansard was wonderful. She took the time to understand our wants, frustrations and goals. She offered advise and gave us many options.
+ Read more
Age
41 - 42
Treated
2014 - 2015
Success with this Doc
Yes
Race
Other
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
IUI, 1 IVF, 1 Egg Freezing, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
During treatment, did you feel like you were treated like a number or a human?
Dr Hansard was wonderful. She took the time to understand our wants, frustrations and goals. She offered advise and gave us many options. She understood that we needed extra support as this was a new road for us. She was extremely supportive. I would highly recommend her.
Describe your experience with the nursing staff.
Very friendly. And they make a point to remember you. With the number of times you visit during your treatment you start to feel like they're close friends. Very professional and supportive.
How was your experience with Lisa Hansard?
Dr Hansard was wonderful. She was referred to us by my OBGYN after we had 3 failed IUI attempts with him. Dr Hansard is very much about education and helping you understand all of your options. She felt strongly about us trying with our own eggs before going straight to a donor. We did, unfortunately my own eggs did not take. We ended up going with a donor and she was there every step of the way. We had a successful pregnancy and are now the parents of a beautiful baby boy. I would recommend Dr Hansard to anyone looking into IVF or having any issues with becoming pregnant.
What one piece of advice would you give a prospective patient of Lisa Hansard?
Set up a consult and the attend her presentation on IVF. She has these monthly at St Davids North. It's very informative and definitely the first step in helping educate yourself on your options and next steps.
Describe the protocols Lisa Hansard used in your cycles and their degree of success.
She was very insistent on my only transfering one fresh embryo during our donor transfer. I was worried as I'm 42 years old. But it worked! She was right.
Describe the costs associated with your care under Lisa Hansard.
First round of IVF using my own eggs was about $10K as we participated in a study. Second round using donor eggs (including retrieval and transfer), was about $35K.
10
Doctor
Lisa Hansard
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Texas Fertility Center
North Austin
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
26 - 28
Treated
2012 - 2014
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
Anovulation, Male Factor
10
The clinic is warm and welcoming. So many people working there but helping everyone out, being understanding of any type of situation, cheering every patient on, and overall very kind hearted people... Scheduling was easy. The doctors tend to do procedures in the morning and office appointments in the afternoons. We waited in a beautiful waiting room usually no more than 15 minutes from our appointment time.
+ Read more
Age
26 - 28
Treated
2012 - 2014
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IVF
Diagnosis
Anovulation, Male Factor
10
Describe your experience with Texas Fertility Center.
The clinic is warm and welcoming. So many people working there but helping everyone out, being understanding of any type of situation, cheering every patient on, and overall very kind hearted people.
During treatment, did you feel like you were treated like a number or a human?
Although Dr. Silverberg is very quick, he is ready to answer questions at every appointment. Even two years after our first round of IVF, he remembered us.
Describe your experience with your nurse.
We had a different nurse for each round, but both were excellent. We were able to call with any questions at any time and both were prompt in returning those calls. I really believe they wanted treatments to be successful for us just as much as we did.
How was your experience with Kaylen Silverberg?
Dr. Silverberg is very thorough is very real. He explains everything that is happening in the appointment, such as what he sees on the ultrasound and showing us what each thing is, he shows us how he is measuring the size of the follicles and lining of the uterus, and takes the time to answer questions. He has been to Washington, D.C. several times to advocate for infertility which shows me he is passionate about what he does and his desire to help people in this situation.
What one piece of advice would you give a prospective patient of Kaylen Silverberg?
Don't be turned off by the 10 minute exam once the process of the treatment begins. He spends an hour with you at the initial consult. He welcomes questions and is easy to work with.
Describe the protocols Kaylen Silverberg used in your cycles and their degree of success.
I don't remember the type of protocols used but for both full IVF cycles, I was on birth control for about 3 weeks, lupron for a couple of weeks, lupron and gonal-f for 10 days the first round and 12 days the second round. I triggered with ovidrel both times and was on estrogen pills for a little over a week and crinone until my progesterone numbers were high enough. We went to IVF, skipping IUI, because my husband has a history of trsticular cancer which greatly effected his numbers. I feel like that was the right call so we weren't spending so much money on countless IUIs that probably wouldn't have worked. Our first IVF resulted in 6 embryos, only one in the blast stage. We transferred two, the rest arrested, and we had one healthy baby. The second round resulted in 10 embryos, 4 reaching the blast stage. We opted to freeze all in order to allow my body to adjust from being on the meds. We did a frozen transfer about 2 weeks later of one embryo which resulted in one healthy baby.
Describe your experience with your monitoring appointments.
Scheduling was easy. The doctors tend to do procedures in the morning and office appointments in the afternoons. We waited in a beautiful waiting room usually no more than 15 minutes from our appointment time. The monitoring ultrasound itself only took about 10 minutes if we didn't have questions. We always felt comfortable and like we were given every piece of information we needed.
Describe the costs associated with your care under Kaylen Silverberg.
We paid for everything except the medications at our clinic. Everything had to be paid in full at the baseline appointment. If something changed, for example an extra monitoring appointment that we weren't expecting, we were made aware and they worked with us on payment.
10
Doctor
Kaylen Silverberg
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Texas Fertility Center
North Austin
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
24 - 25
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
4 IUI
Diagnosis
Anovulation
10
They [TFC] are quick, Efficient, and all around incredible. Blood draws I always got results back same day and app are very easy to schedule....Laura is by far the greatest part of TFC!!! She is so attentive and quick to answer questions and get back to you with information. You could feel the hope she has for her patients as well as the compassion and empathy....We were originally 100% out of pocket. Dr. Propst was very conscious of that and the clinic offers many discounts for patients!
+ Read more
Age
24 - 25
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI
Diagnosis
Anovulation
10
Describe your experience with Texas Fertility Center.
They are quick, Efficient, and all around incredible. Blood draws I always got results back same day and app are very easy to schedule. I do know several other patients and have heard that is not always the case for everyone. I think a lot of it has to do with who your nurse is.
During treatment, did you feel like you were treated like a number or a human?
He just took awhile to warm up too. Once he did though he has been great. He was especially wonderful at our baby app when he got to meet our daughter.
Describe your experience with your nurse.
Laura is by far the greatest part of TFC!!! She is so attentive and quick to answer questions and get back to you with information. You could feel the hope she has for her patients as well as the compassion and empathy. She is by far one of the best health care professionals I have ever had to deal with.
How was your experience with Anthony Propst?
Dr. Propst for us was not the one that walks in and your super comfortable with. I think because both he and I are pretty awkward. That being said we have definitely developed a relationship with him and I have trusted him completely from the get go. We are eager to resume treatments with him for Baby number two and wouldn’t want to use anyone else.
Describe the protocols Anthony Propst used in your cycles and their degree of success.
Dr. Propst was very good about not moving on to new treatments too quickly but also pushing us to move on when he thought it was best. We have slowely moved through each of our cycles. A few clomid cycles, Clomid with IUI, hybrid with IUI, Injections with IUI which resulted in two pregnancies. It has been a steady progression not a rushed progression.
Describe the costs associated with your care under Anthony Propst.
We were originally 100% out of pocket. Dr. Propst was very conscious of that and the clinic offers many discounts for patients!
9
Doctor
Anthony Propst
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Texas Fertility Center
North Austin
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
39 - 42
Treated
2010 - 2013
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Tubal Blockage, Uterine Fibroids
10
The only negative thing I would say [about Texas Fertility Center] is that you can be waiting a long time past your appointment time but I think that is the nature of this business. They take the time needed with each patient so once you are back there you don't feel rushed or like a number. Also, considering all of the last minute scheduling they do for IVF cycles, it is amazing how organized it actually is.
+ Read more
Age
39 - 42
Treated
2010 - 2013
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Tubal Blockage, Uterine Fibroids
10
Describe your experience with Texas Fertility Center.
the only negative thing I would say is that you can be waiting a long time past your appointment time but I think that is the nature of this business. They take the time needed with each patient so once you are back there you don't feel rushed or like a number. Also, considering all of the last minute scheduling they do for IVF cycles, it is amazing how organized it actually is.
During treatment, did you feel like you were treated like a number or a human?
He takes his time to explain everything and makes you feel like he knows you.
Describe your experience with your nurse.
They were on call 24/7. They were all really nice, compassionate and understanding.
How was your experience with Kaylen Silverberg?
I always knew I would have fertility issues and I left my first appointment with him beyond hopeful. He listened to my long story and immediately took me for an exam. He said he would go straight to IVF if he were me (after surgery) but was willing to explore less expensive options. When two tries at IUI didn't work, he consoled me and convinced me to continue my journey when I was at my breaking point. He was so genuinely happy for me when I was finally pregnant with my now five year old. He loves his job. I cannot say enough good things about him. When I went back to him almost two years later at age 40, I was pretty sure I was going to have an only child but he told me about the donor program and explained it in such a positive light that I left the office thinking, why not? So thanks to his guidance, I have two healthy happy boys and the family I had always dreamed of but never really thought I could hope for. I am so thankful I met him. It's a very difficult journey but he is so positive that it keeps you going and your eye on the prize!
What one piece of advice would you give a prospective patient of Kaylen Silverberg?
Listen to every work and take his advice, He knows exactly what he is doing. If he says to go IVF, listen. It will most likely save you time, money and heartache.
Describe the costs associated with your care under Kaylen Silverberg.
My IVF came out to about $15,000. My IVF with donor eggs was about $28,000. The later includes additional costs because the first donor did not work out
10
Doctor
Kaylen Silverberg
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Texas Fertility Center
North Austin
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
37 - 40
Treated
2013 - 2016
Success with this Doc
Yes
Treatment
3 IUI, 2 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality
10
This clinic [Texas Fertility Center] communicates well, is very patient centered, and highly professional. You know that you are in good hands with them....All of the nursing staff was awesome and always available to answer any questions. They were also very sensitive and compassionate....[The staff] really hold your hand through the process and are always accessible. Dr. Hansard treated us like family and I will be eternally grateful. I wouldn't change a thing. I can honestly say that.
+ Read more
Age
37 - 40
Treated
2013 - 2016
Success with this Doc
Yes
Race
South Asian
Income
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 2 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality
10
Describe your experience with Texas Fertility Center.
This clinic communicates well, is very patient centered, and highly professional. You know that you are in good hands with them.
During treatment, did you feel like you were treated like a number or a human?
She was so sensitive to our feelings and really talked to us and treated us like we were close friends or even family.
Describe your experience with your nurse.
All of the nursing staff was awesome and always available to answer any questions. They were also very sensitive and compassionate.
How was your experience with Lisa Hansard?
Dr. Hansard was so sensitive to us and our needs. She explained everything in detail and was so very compassionate. She is the absolute best! [The staff] really hold your hand through the process and are always accessible. Dr. Hansard treated us like family and I will be eternally grateful. I wouldn't change a thing. I can honestly say that.
What one piece of advice would you give a prospective patient of Lisa Hansard?
Relax! She is the best and has your best interest at heart!
10
Doctor
Lisa Hansard
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Texas Fertility Center
North Austin
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
29 - 30
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
4 IUI, 1 IVF
Diagnosis
PCOS, Unexplained
10
TFC was clean, quiet and organized. Both locations we used were equally nice. It was really convenient being able to make appointments at the different locations depending on which was more convenient for us at the time. The new surgical center we used for IVF was excellent. We almost never had to wait long for appointments...One time I wasn't called with my beta result from an IUI. I knew it was negative but wanted to hear it just in case. After some phone tag with the after hours nurse we got the result.
+ Read more
Age
29 - 30
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, 1 IVF
Diagnosis
PCOS, Unexplained
10
Describe your experience with Texas Fertility Center.
TFC was clean, quiet and organized. Both locations we used were equally nice. It was really convenient being able to make appointments at the different locations depending on which was more convenient for us at the time. The new surgical center we used for IVF was excellent. We almost never had to wait long for appointments.
During treatment, did you feel like you were treated like a number or a human?
Dr Burger was always friendly and cheerful to us. She answered all of our questions and took our concerns seriously.
Describe your experience with your nurse.
DeeDee was always very quick to reply to communication. She was flexible with our odd situation (me unable to receive calls at work) and talked to my husband often.
What specific things went wrong at this clinic?
  • Failed to call with results
How was your experience with Natalie Burger?
I liked Dr Burger from the very beginning; as soon as she got all of our information​ and background, she was already writing out plans for treatment. She was honest with us about our odds and never sugar coated anything, but was also encouraging. She kept us updated throughout every step of every process. I trusted her completely to do right by us.
What one piece of advice would you give a prospective patient of Natalie Burger?
Feel free to ask questions or suggest alternatives! She's very nice and not dismissive at all.
Describe the protocols Natalie Burger used in your cycles and their degree of success.
I did four IUI with Femara and two Femara only cycles, with doses ranging from 2.5-7.5mg. Half the cycles were with progesterone supplementation due to a shortening luteal phase. We had no quantifiable issues so IUI was the first step before IVF. When we moved to IVF we had an antagonist protocol with birth control suppression, gonal F, Menopur and cetrotide. Gonal F doses ranged from 75-300IU depending on estradiol levels. 75IU Menopur and cetrotide were used on days 10-13 of stims. 23 eggs were retrieved, 10 each fertilized normally and with ICSI, and 11 embryos were frozen. Half and half approach was used in case of fertilization issues.
Describe the costs associated with your care under Natalie Burger.
Ultrasound monitoring was $200 each. Sperm wash $200, IUI $200. IVF plus one transfer was about $18k, higher than usual due to me needing more meds and having so many embryos to take care of.
10
Doctor
Natalie Burger
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Texas Fertility Center
South Austin
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
31 - 32
Treated
2015 - 2016
Success with this Doc
?
Treatment
3 IUI, 1 IVF
Diagnosis
Anovulation, PCOS
10
As a clinic - I feel that TFC has a tendency to overbook their patients... At the south clinic, it is much better. The staff is friendlier, more understanding. I get into my appointments as I arrive...Dee Dee is awesome! After a previous experience at this clinic with a different nurse I was very wary. She is compassionate, patient, educated, skilled at her job. She has a vast knowledge of the care she gives. I appreciate her honesty and her patience for me! She answers emails within a day, returns calls promptly
+ Read more
Age
31 - 32
Treated
2015 - 2016
Success with this Doc
?
Race
Latino
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Anovulation, PCOS
10
Describe your experience with Texas Fertility Center.
As a clinic - I feel that TFC has a tendency to overbook their patients. I previously saw a different physician and had a terrible experience. I also used to go to their main office where there is never a time I didn't have to wait at least thirty minutes after I arrived to see my doctor. At the south clinic, it is much better. The staff is friendlier, more understanding. I get into my appointments as I arrive.
During treatment, did you feel like you were treated like a number or a human?
I had previously seen a different doctor who treated me like a number. Dr. Burger is kind, understanding, more patient than anyone I've ever met and will spend time with you to allow questions, concerns, talking, etc. She is awesome. She has made me feel comfortable and talks to me like I am an educated person because of my medical background. I appreciate her candidness and ability to "talk me off the ledge".
Describe your experience with your nurse.
Dee Dee is awesome! After a previous experience at this clinic with a different nurse I was very wary. She is compassionate, patient, educated, skilled at her job. She has a vast knowledge of the care she gives. I appreciate her honesty and her patience for me! She answers emails within a day, returns calls promptly and will consult Dr. Burger to calm my nerves when I need it. She has been amazing. The staff at the office is also very nice! They always try to work with my schedule. They make sure I leave with an understanding of what my next steps are. They are very sweet.
How was your experience with Natalie Burger?
There aren't enough words to describe how great Dr. Burger is. She is exactly what we needed going through all of this. As I am writing this I am getting ready to trigger for our first cycle and since I don't want the success/failure to be a reason to have an opinion as a physician, I would like to write about our treatment thus far. Dr. Burger is so patient - I have never felt like I couldn't ask her even the "dumbest" questions. She is kind. She never lets me leave without making sure I feel ready. Even if I leave and come up with a question - she will get back to me ASAP. I always leave feeling comfortable and I know she is going to take care of me.
What one piece of advice would you give a prospective patient of Natalie Burger?
Prepare yourself, the more you know about what's going on - the more you can discuss all the options with her. She will discuss anything you bring her way - after countless hours of research, I would bring up a new possible treatment or test and she never batted an eye. She is great to work with and believes in collaborative care.
Describe the protocols Natalie Burger used in your cycles and their degree of success.
I did three separate IUI's with Femara + Ovidrel trigger that were unsuccessful. I had frequent follow-ups with Dr. Burger throughout that time. Currently I am doing IVF with Gonal-F, Menopur, Cetrotide & Lupron trigger. She has had me follow-up with ultrasounds & labs every 2 days. Her nurses will call and check on me daily. With my very high egg count and PCOS she has been cautious with my medication as not to produce too many follicles. She has also had me changed from my Ovidrel trigger to the Lupron trigger since I am at a higher risk for OHSS.
Describe the costs associated with your care under Natalie Burger.
Each IUI cycle costed a total of about $3000, as my insurance does not provide coverage. This includes medication. This IVF cycle has cost about $19,000 plus $4000 in medications.
10
Doctor
Natalie Burger
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Texas Fertility Center
South Austin
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
34
Treated
2016
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Male Factor
10
Excellent clinic [Texas Fertility Center]! They are prompt and on time, answer questions with kindness! They are really busy, it took a long Time to get my records sent to my new doctor....[nurse] Answered all my questions and was very kind. Convenient to email her periodically and always got quick responses. Very thorough when teaching about medications. Visits were always quick!...Total about $25,000... When the insurance company was difficult with medications she [Dr. Burger] intervened and found an alternative route that insurance would work with.
+ Read more
Age
34
Treated
2016
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor
10
Describe your experience with Texas Fertility Center.
Excellent clinic! They are prompt and on time, answer questions with kindness! They are really busy, it took a long Time to get my records sent to my new doctor.
During treatment, did you feel like you were treated like a number or a human?
She took the time to listen to our story and what our journey was like. She was always kind and remembered details about us when we would visit.
Describe your experience with your nurse.
Answered all my questions and was very kind. Convenient to email her periodically and always got quick responses. Very thorough when teaching about medications. Visits were always quick!
How was your experience with Natalie Burger?
Natalie was great at explaining everything she was doing before and during a procedure. She was always calm and patient with our questions or concerns. She was honest and compassionate. There were a few times that I think she assumed we knew something but when we would stop and ask for more info or clarification she would not rush but took the time to fully explain things to us.
What one piece of advice would you give a prospective patient of Natalie Burger?
Ask a lot of questions, don't hesitate, no question is stupid!
Describe the protocols Natalie Burger used in your cycles and their degree of success.
She discovered a birth defect I had in my uterus that no other dr had noticed. She encouraged me to take care of that prior to IVF. My husband had zero sperm so she refered us to an excellent dr and helped us get an appt faster than normal. My husband's specialist was able to surgically get sperm and Natalie encouraged us to use ICSI and strongly suggested only transferring one embryo. She performed my procedure herself as well as the retrieval and implantation. She performed all the sonograms and prescribed all the medications. When my body wasn't quite ready for something she explained it to me and adjust my injections. When the insurance company was difficult with medications she intervened and found an alternative route that insurance would work with.
Describe the costs associated with your care under Natalie Burger.
Total about $25,00
10
Doctor
Natalie Burger
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Texas Fertility Center
South Austin
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
2 IVF, 2 Egg Freezing, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
Leanne [nurse at Texas Fertility Center] was fairly responsive on email though I found that I usually had to wait until the evening to get a response... The on-call weekend nurse was Pam who I loved...It [Donor Egg IVF] was approximately $30,000 all in, not including genetic testing on the embryos...I found the fact that they have multiple locations really convenient. We mainly went to the Austin South office which is closer to our home and that was nice. We did have to go to the North location for the procedure, but it was also convenient and the experience there was far better than other clinics.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Business Executive
Order & Number of Docs Seen
3rd of 4 Docs
Treatment
2 IVF, 2 Egg Freezing, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
Describe your experience with Texas Fertility Center.
I found the fact that they have multiple locations really convenient. We mainly went to the Austin South office which is closer to our home and that was nice. We did have to go to the North location for the procedure, but it was also convenient and the experience there was far better than other clinics.
During treatment, did you feel like you were treated like a number or a human?
I liked Dr. Burger immediately. She presented all information about my infertility very directly and scientifically, but also with a plan and hope. After three transfers, the experience I had with Dr. Burger was far and away the best. She spoke to me the whole time, allowed my husband to be in the room with me, and we got to see the embryo on the screen before the transfer and then watch as it was placed. After the procedure she gave us both a big hug and I really felt like she was genuinely rooting for us.
Describe your experience with your nurse.
Leanne was fairly responsive on email though I found that I usually had to wait until the evening to get a response. Once I realized that I knew what to expect. The on-call weekend nurse was Pam who I loved. Then again, she's the one who gave me the good news about my positive test so it would be hard to say anything negative about her no matter what!
How was your experience with Natalie Burger?
I can't say enough about Dr. Burger. Initially she may come off as a bit stiff, but she really does a great job of communicating all options. Though my ovarian reserve was low and my chances of conceiving with my own eggs very low, she never took that option off the table, she was just very honest about the expected results. I am not sure that without her guidance we would have been so open to using donor eggs, but she made the whole experience wonderful and I trusted her perspective completely.
What one piece of advice would you give a prospective patient of Natalie Burger?
I would say to not be put off if she seems a bit detached at first - listen to what she's saying and give her time to warm up. After working with four doctors I can say that I felt more cared for by her than any of the others.
Describe the protocols Natalie Burger used in your cycles and their degree of success.
Because we used donor eggs, the protocol was fairly straightforward and more like a frozen embryo transfer. I took a birth control pill to sync up my schedule with the donor, then started on lupron, followed by Estradiol before the transfer and then continued on that after the transfer along with Crinone progesterone gel and nightly progesterone suppositories.
Describe the costs associated with your care under Natalie Burger.
It was approximately $30,000 all in, not including genetic testing on the embryos.
10
Doctor
Natalie Burger
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Texas Fertility Center
South Austin
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
?
Treatment
6 IUI, 1 IVF
Diagnosis
Unexplained
10
If you choose to go to one of the satellite offices [for Texas Fertility Center], you will still need to go to the main location for certain things (anything on the weekend, anything IVF related). All of the doctors are great. You will see a doctor at every single visit.... I don’t see my nurse much since I go to a satellite location, not the main office. She is available for questions via phone during business hours. The on-call nurse is available after hours.
+ Read more
Age
Treated
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
6 IUI, 1 IVF
Diagnosis
Unexplained
10
Describe your experience with Texas Fertility Center.
If you choose to go to one of the satellite offices, you will still need to go to the main location for certain things (anything on the weekend, anything IVF related). All of the doctors are great. You will see a doctor at every single visit.
During treatment, did you feel like you were treated like a number or a human?
Every single time I go to the clinic, I see my doctor. She will spend as much time with me as needed to answer all of my questions. She is compassionate.
Describe your experience with your nurse.
I don’t see my nurse much since I go to a satellite location, not the main office. She is available for questions via phone during business hours. The on-call nurse is available after hours.
How was your experience with Natalie Burger?
She is a compassionate and knowledgeable doctor. She listens and answers all questions no matter how trivial. She spends as much time as you need with you. She can be reached through the nurses most of the time.
What one piece of advice would you give a prospective patient of Natalie Burger?
I highly recommend her.
Describe the protocols Natalie Burger used in your cycles and their degree of success.
She found and removed a uterine septum and tried several IUIs. We have now moved on to IVF.
Describe the costs associated with your care under Natalie Burger.
We paid completely out of pocket.
10
Doctor
Natalie Burger
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Texas Fertility Center
South Austin
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
24 - 25
Treated
2015 - 2016
Success with this Doc
?
Treatment
4 IUI
Diagnosis
Anovulation
10
We were originally 100% out of pocket [at Texas Fertility Center]. Dr. Propst was very conscious of that and the clinic offers many discounts for patients!...Dr. Propst was very good about not moving on to new treatments too quickly but also pushing us to move on when he thought it was best. We have slowly moved through each of our cycles. A few clomid cycles, Clomid with IUI, hybrid with IUI, Injections with IUI (which resulted in pregnancy), and we are currently in another infection cycle with IUI. It as been a steady progression not a rushed progression.
+ Read more
Age
24 - 25
Treated
2015 - 2016
Success with this Doc
?
Race
European
Income
$200K - $499K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI
Diagnosis
Anovulation
10
Describe your experience with Texas Fertility Center.
They are quick, Efficient, and all around incredible.
During treatment, did you feel like you were treated like a number or a human?
He just took awhile to warm up too. Once he did though he has been great.
How was your experience with Anthony Propst?
Dr. Propst for us was not the one that walks in and your super comfortable with. I think because both he and I are pretty awkward. That being said we have definitely developed a relationship with him and I have trusted him completely from the get go.
What one piece of advice would you give a prospective patient of Anthony Propst?
Remember that he will warm up
Describe the protocols Anthony Propst used in your cycles and their degree of success.
Dr. Propst was very good about not moving on to new treatments too quickly but also pushing us to move on when he thought it was best. We have slowely moved through each of our cycles. A few clomid cycles, Clomid with IUI, hybrid with IUI, Injections with IUI (which resulted in pregnancy), and we are currently in another infection cycle with IUI. It as been a steady progression not a rushed progression.
Describe the costs associated with your care under Anthony Propst.
We were originally 100% out of pocket. Dr. Propst was very conscious of that and the clinic offers many discounts for patients!
9
Doctor
Anthony Propst
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Texas Fertility Center
Round Rock
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
39 - 41
Treated
2011 - 2013
Success with this Doc
Yes
Treatment
2 IUI, IVF, Donor Eggs, Donor Sperm
Diagnosis
Anovulation, Diminished Ovarian Reserve
10
Dr. Vaughn is very serious and reserved. To some he may appear cold at first, but he's a true professional.
+ Read more
Age
39 - 41
Treated
2011 - 2013
Success with this Doc
Yes
Race
Latino
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, IVF, Donor Eggs, Donor Sperm
Diagnosis
Anovulation, Diminished Ovarian Reserve
10
During treatment, did you feel like you were treated like a number or a human?
Doctor Vaughn is a very serious, but caring doctor. When it became obvious that IVF egg retrieval would not be feasible, he quickly shared the alternative of embryo donation. It was done in a very balanced, statistical way, and he was supportive of any decision I made.
Describe your experience with the nursing staff.
Just that we never had issues
How was your experience with Thomas Vaughn?
Dr. Vaughn is very serious and reserved. To some he may appear cold at first, but he's a true professional.
What one piece of advice would you give a prospective patient of Thomas Vaughn?
Don't jump to judge Dr. Vaughn, if he seems reserved. Go through a full cycle with him before forming an opinion.
Describe the protocols Thomas Vaughn used in your cycles and their degree of success.
I don't recall other than a lot of injections and pills.
Describe the costs associated with your care under Thomas Vaughn.
30,000
10
Doctor
Thomas Vaughn
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Texas Fertility Center
Round Rock
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
29 - 30
Treated
2014 - 2015
Success with this Doc
Yes
Treatment
9 Fertility Medications
Diagnosis
Anovulation, Other
10
April [Nurse at Texas Fertility Center] followed up on every visit by calling or emailing (especially when she had to email me to remind me the exact steps of treatments for that cycle). She called to give me my lab results and pregnancy status. I always felt like I could call her and ask her any question. She also always asked us about our week or weekend. When I got a positive pregnancy result, she called to let me know and seemed really excited to tell me the good news.
+ Read more
Age
29 - 30
Treated
2014 - 2015
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Sales Representative
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
9 Fertility Medications
Diagnosis
Anovulation, Other
10
Describe your experience with Texas Fertility Center.
This clinic is clean and quiet. There are two main exam rooms so it doesn't get very crowded. They also seem to have every magazine subscription there is!
During treatment, did you feel like you were treated like a number or a human?
Every visit, she remember exactly what we discussed on the previous visit. She even remembered personal things we mentioned outside of the fertility process. She sat down with us an answered every question we had without making us feel rushed. Appointments also started exactly on time.
Describe your experience with your nurse.
April followed up on every visit by calling or emailing (especially when she had to email me to remind me the exact steps of treatments for that cycle). She called to give me my lab results and pregnancy status. I always felt like I could call her and ask her any question. She also always asked us about our week or weekend. When I got a positive pregnancy result, she called to let me know and seemed really excited to tell me the good news.
How was your experience with Summer James?
Dr. James was to the point without making me feel like she was short. There wasn't a lot of fluff in our communication, but I felt like she always addressed my concerns, needs and questions. I felt extremely comfortable with her and felt as though she was incredibly knowledgeable. I never felt stupid asking questions or having her reiterate information.
What one piece of advice would you give a prospective patient of Summer James?
I think I would give the same advise to anyone going to a fertility doctor - be patient and don't get discouraged if the treatments don't work the first, second or third time (or more). We swore our fourth cycle wasn't going to work and I was extremely frustrated. Low and behold, it worked and we will be having a little girl in a few months!
Describe the protocols Summer James used in your cycles and their degree of success.
I had been to two other doctors previously and had been struggling to get pregnant for about a year and a half before seeing Dr. James. The previous doctors had perscribed Clomid and it didn't work. After running a lot of tests, Dr. James put me on Femara combined with Ovidril shots. The first cycle only produced one egg (I believe it was 2 Femara pills/day), the second cycle produced 2 eggs (3 Femara pills/day), the third cycle produced 6 eggs which caused us to make the decision to skip the trigger shot (4 Femara pills/day) and the final cycle (2.5 Femara pills/day) produced 1 large egg and eventually a baby!
Describe the costs associated with your care under Summer James.
Every visit, especially when I had to get an ultrasound, was $204. When I found out I was pregnant and had ultrasounds with the baby, the price when up to about $335. The initial consultation was somewhere around $350. In total, we probably spent a total of $3K once you add up all of the blood work, office visits and prescriptions.
10
Doctor
Summer James
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Texas Fertility Center
San Antonio
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
24 - 25
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
2 IUI
Diagnosis
Unexplained
10
Every single member of her [Dr. James] staff [at Texas Fertility Center] knew both myself and my husband by name. They were all cheering for us, they all knew and remembered all the details of our chart and our preferences. They were honest, aggressive with treatment options, and compassionate when we needed it most...The first three cycles we paid about $1800 apiece. My husbands job switched insurance at the beginning of the year and Nora was able to negotiate with our insurance to get our IUI's covered. It was $150 for the IUI instead of $1800 for Timed Intercourse...
+ Read more
Age
24 - 25
Treated
2015 - 2016
Success with this Doc
Yes
Race
European, Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Unexplained
10
Describe your experience with Texas Fertility Center.
This was our first and only experience with a fertility Dr and we had lots of questions and they took tons of time to make us as comfortably as possible. They gave us hope and they delivered. Above and beyond.
During treatment, did you feel like you were treated like a number or a human?
Every single member of her staff knew both myself and my husband by name. They were all cheering for us, they all knew and remembered all the details of our chart and our preferences. They were honest, aggressive with treatment options, and compassionate when we needed it most.
Describe your experience with your nurse.
They went to bat for us with the insurance, they let us come in to do the trigger shot so we wouldn't have to do it ourselves, they asked questions about our life and genuinely cared for us.
How was your experience with Summer James?
She was one of the best Drs I've ever had in any specialty. She was the one to call and discuss results with us. When we finally got pregnant we got pregnant with twins, she was so happy for us. A few weeks later when we lost Baby B she was crushed by the news as well. She spent so much time making sure I was comfortable and was honest and helpful without sugar coating our situation. I know we wouldn't have our miracle baby without her hard work.
What one piece of advice would you give a prospective patient of Summer James?
GO TO HER! She will change your life for the better. We are so lucky we found her.
Describe the protocols Summer James used in your cycles and their degree of success.
Cycle 1 - 5mg Femara, Ovidrel trigger shot. Lots of ultrasounds. Timed Intercourse. Negative. Cycle 2 - Repeat Cycle 1, cancelled due to lump in breast. Cycle 3 - 7.5mg Femara, Ovidrel trigger shot. Lots of Ultrasounds, Timed Intercourse. Negative. Cycle 4 - 12.5mg Femara, Ovidrel trigger shot, sperm wash, IUI #1. Negative Cycle 5 - 12.5mg Femara, Ovidrel trigger shot, sperm wash, IUI #2. During the mid-cycle ultrasound she decided she wanted our 2 follicles to grow two extra days before the trigger shot. This was the game changer. Those two extra days gave us the 2 large follicles and two smaller ones. 4 chances. Positive-Pregnant with Twins.
Describe the costs associated with your care under Summer James.
That was the best part. The first three cycles we paid about $1800 apiece. My husbands job switched insurance at the beginning of the year and Nora was able to negotiate with our insurance to get our IUI's covered. It was $150 for the IUI instead of $1800 for Timed Intercourse.
10
Doctor
Summer James
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Texas Fertility Center
San Antonio
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
2015 - 2016
Success with this Doc
?
Treatment
2 IUI
Diagnosis
Anovulation, PCOS
10
April [nurse at Texas Fertility Center - San Antonio] was great at relaying lab results with me and compassionate when she didn't have good news. She throughly explained everything she could. I can be an impatient person and I have called to check on lab results. Not once was I made to feel like a burden when calling about a lab result or any other questions...The staff is wonderful. The office has everything needed for all procedures. The only thing I've heard some offices have that this one doesn't is a lab...
+ Read more
Age
Treated
2015 - 2016
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI
Diagnosis
Anovulation, PCOS
10
Describe your experience with Texas Fertility Center.
The staff is wonderful. The office has everything needed for all procedures. The only thing I've heard some offices have that this one doesn't is a lab.
During treatment, did you feel like you were treated like a number or a human?
Dr James spoke with me about anything I questioned. She reassured me but was firm and didn't try to hide anything. I never felt rushed.
Describe your experience with your nurse.
April was great at relaying lab results with me and compassionate when she didn't have good news. She throughly explained everything she could. I can be an impatient person and I have called to check on lab results. Not once was I made to feel like a burden when calling about a lab result or any other questions.
How was your experience with Summer James?
Dr James does speak fast but she will always find a way to break anything down that we didn't understand fully. When we had our miscarriage we sat down with Dr James for over an hour talking about past losses and what we should do next. Dr James has always done every procedure I've attended.
What one piece of advice would you give a prospective patient of Summer James?
Don't feel rushed by the fact she speaks fast. She will break anything down for you and will never rush you or make your questions seem small. She is straight forward and to the point, she won't take you anywhere she feels won't work.
10
Doctor
Summer James
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Texas Fertility Center
San Antonio
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
0
Age
38
Treated
2015
Success with this Doc
No
Treatment
2 Egg Freezing
Diagnosis
Diminished Ovarian Reserve, Endometriosis
0
[Texas Fertility Center is] a relatively small clinic and easy to get through to someone when you need them. They run a tight ship, administratively it's a well-oiled machine. Otherwise, they adhere far too tight to a one-size-fits-all protocol and to me it seems they are in it for the business more than helping women fight infertility and care for their bodies in the process. There is no acknowledgement of alternative medicine in supporting the process. My work with a respected acupuncturist, nutritionist and abdominal message was all brushed off as that easter stuff you do. When many more experienced fertility clinics today are embracing these therapies toward more positive outcomes.
+ Read more
Age
38
Treated
2015
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Entrepreneur
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 Egg Freezing
Diagnosis
Diminished Ovarian Reserve, Endometriosis
0
Describe your experience with Texas Fertility Center.
It's a relatively small clinic and easy to get through to someone when you need them. They run a tight ship, administratively it's a well-oiled machine. Otherwise, they adhere far too tight to a one-size-fits-all protocol and to me it seems they are in it for the business more than helping women fight infertility and care for their bodies in the process. There is no acknowledgement of alternative medicine in supporting the process. My work with a respected acupuncturist, nutritionist and abdominal message was all brushed off as that easter stuff you do. When many more experienced fertility clinics today are embracing these therapies toward more positive outcomes.
During treatment, did you feel like you were treated like a number or a human?
On why I felt like a number: I often did not see Dr. Hansard in the process but one of her male colleagues and amongst them there seems to be an expectation that the patient should not ask many questions. It wasn't until I took my sonogram reports (the tiny pieces of paper with numbers stating the count and size of your follicles throughout the stim process) to my acupuncturist that someone explained to me what it all meant. And when it came down to me having to make big decisions on a given plan I don't feel like I was given appropriate counsel. Case in point - There was a moment with Dr. Vaughn where cysts were found on my ovaries so I had to delay IVF for a cycle and decide whether or not to start to pill to diminish the cysts, give clomid a shot or do away with meds all together and let my body rest. He ratted off the options very fast, hastily walked me through the repercussions of each and offered no further counsel. I tried to elicit more intel but he was not forthcoming and in a hurry to move onto his next patient. I was pushed off onto the nurses who were not sympathetic or information either in helping me make a solid decision toward something where every month counts. Dr. Hansard was more tender and communicative but the way the office works you sometimes don't see your actual doctor for routine appointments but a colleague.
Describe your experience with your nurse.
I will say the nursing team is pretty solid at Texas Fertility. And when one of them is n/a at night or on the weekends, I felt good with the after-hours nurse on call.
What specific things went wrong at this clinic?
  • Failed to convey critical information
How was your experience with Lisa Hansard?
I interviewed Dr. Hansard twice before I decided to go with Texas Fertility. The first time I was put off by what seemed like a very conservative, staunch point of view. She does things one way, not much interest in conversation otherwise and perhaps not as learned as her confidence would suggest (ie. alternative protocols, combining eastern medicine with the program etc). So I went with a clinic in Houston where the doctor was immensely compassionate, experienced, humble and clearly at the top of her game. I cried happy tears finally meeting someone who could have an intellectual conversation around things and no ego. Alas amazing as the Houston doctor was the office was a giant mess. Important calls went unreturned for a day or two. Getting through to anyone took a number of digital hurdles. So back I went to resee Dr. Hansard. In my desperation what once seemed like an unfeasible ego was now maternally hawkish. I could get behind the idea of her as powerful woman and maybe find success accordingly. In all fairness she was quite communicative and clear. In signing on I was very well aware that she would be on vacation during the stimulation phase of my cycle, I would be seeing her colleagues for the sonograms but she would be checking in at night to rule on any changes in my program. Again, not pleased with the level of care I was given by the other doctors in the practice but I made it through all that fine. She returned from holiday and I went in for my retrieval the day before Thanksgiving feeling really strong. I had done everything I possible could to support the IVF process. While I had a history of endometriosis and medium to low AMH all signs were looking good. But as it turned out all the follicles were empty. We didn't get a single unbroken egg. I came out from under to her telling me my eggs were atretic, they've never seen anything like it, I probably had a genetic problem and should consider a donor egg. No further information given. In doing my own research I very quickly found a number of studies and articles that have been written about it. There's a widely used term - Empty Follicle Syndrome. And most other clinics have experience as well as a standard protocol in dealing with it. That Dr. Hansard nor her embryologist could not or did not share basic professional medical knowledge widely available in respectably journals online was quite peculiar. We went back for a follow-up appointment when the dust settled and she back peddled a bit. Maybe with a longer protocol we could have some luck. But the chances were slim. The implication still was there's a problem with me not them. She also didn't know for sure what drugs to use. In then speaking to doctors outside the state everyone was quite familiar with the Empty Follicle Syndrome. While not very common, it's not unheard of and in most cases with an alternate protocol women can have a measure of success. They knew exactly what drugs to use and in fact we got 7 eggs. Only 1 made it to freeze but I'm not a lemon. It was worth every penny to go out of state. In talking to other patients of Texas Fertility they too expressed not being given completely educated information and major issues being undiagnosed that could have been detected only after the first round of IVF. Texas Fertility looks very solid on the outside but beneath the surface it is not a strong, educated institution. They adhere strongly to a one size fits all program and that just doesn't work for most people.
What one piece of advice would you give a prospective patient of Lisa Hansard?
Go out of state, don't waste time with anyone but the best.
0
Doctor
Lisa Hansard
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Texas Fertility Center
Central Austin
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
37
Treated
2016
Success with this Doc
No
Treatment
5 IUI, Donor Sperm
Diagnosis
10
As I stated, the staff at the clinic are the most compassionate and knowlegeable people in the field of medicine. The clinic itself is in a great location and is inviting. The one weakness I have noticed is that they seem to run behind schedule a lot...ll of the staff at Texas Fertility Center are amazing. I've worked with a lot of the ladies in the office and have never met a negative person there. They are all very helpful and compassionate. Its a joy having that team during such a difficult time.
+ Read more
Age
37
Treated
2016
Success with this Doc
No
Race
Black or African-American
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 IUI, Donor Sperm
Diagnosis
10
Describe your experience with Texas Fertility Center.
As I stated, the staff at the clinic are the most compassionate and knowlegeable people in the field of medicine. The clinic itself is in a great location and is inviting. The one weakness I have noticed is that they seem to run behind schedule a lot.
During treatment, did you feel like you were treated like a number or a human?
Dr. Silverberg always greets me, asks me how I'm doing and I honestly feel that he's has my best interest in mind and that he's cheering for me.
Describe your experience with your nurse.
All of the staff at Texas Fertility Center are amazing. I've worked with a lot of the ladies in the office and have never met a negative person there. They are all very helpful and compassionate. Its a joy having that team during such a difficult time.
What specific things went wrong at this clinic?
  • Lost paperwork
How was your experience with Kaylen Silverberg?
While I do sometimes feel like he moves through the appointments quickly and he seems to be very busy, I REALLY like Dr. Silverberg and I'm very comfortable being in his care. He has great bedside manner and with procedures that can obviously be awkward at times, its really important to me to have a doctor that I feel as much at ease as possible. Besides his personality, he's very thorough in his assessments and treatment plans and he has a lot of experience and expertise in fertility related issues.
What one piece of advice would you give a prospective patient of Kaylen Silverberg?
Be patient because sometimes it seems as though he's taking the long way around but its only because he is making sure you've received all the tests and preparatory steps before moving forward.
Describe the protocols Kaylen Silverberg used in your cycles and their degree of success.
I've had 5 IUIs that we got progressively more aggressive with. My first IUI was unmedicated. The second and third were in conjunction with Femara and my fourth and fifth cycles were with gonal-f injections and the ovidrel trigger. I also used progesterone suppositories after the IUIs on the last two cycles. I'm still trying to conceive so none of the IUIs produced a positive pregnancy test. So I have decided to move on to IVF treatment.
Describe the costs associated with your care under Kaylen Silverberg.
I don't remember exactly but I think I paid about $250 per IUI and about the same for sonograms. It was about $40 higher on weekends and holidays. Consultations were about $95.
10
Doctor
Kaylen Silverberg
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Texas Fertility Center
Central Austin
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
31 - 32
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
2 IVF, Donor Eggs
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Poor Egg Quality
10
The billing department [at Texas Fertility Center] did a great job of breaking down the cost for every part of my treatment. We paid a total of about $70,000 out of pocket (no insurance coverage) for 2 own-egg IVF cycles (~$17k and $15k), one donor egg cycle (~$33k), and one transfer cycle (~$3k). We elected to freeze all and PGS test our embryos for each cycle. We were presented with an estimate of expenses before treatment started so there were no surprise charges.
+ Read more
Age
31 - 32
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Engineer
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF, Donor Eggs
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Poor Egg Quality
10
Describe your experience with Texas Fertility Center.
TFC is one of the larger clinics in the state. They don't turn away patients based on diagnosis and will do everything they can to help you conceive. According to SART, their success rates are above the national average. They strongly recommend eSET when possible and I never felt pressured to try a treatment before I was ready. I saw my doctor for almost all of my appointments, even the quick, simple sonograms. My doctor performed all of my sonograms and a nurse was in the room taking notes. If my doctor was unavailable I was given the option of rescheduling or choosing another doctor at the clinic for that day. The only downside is that TFC sees a lot of patients and sometimes runs behind in the afternoon. The longest I have had to wait for my appointment was 45 minutes when someone else's consultation ran long.
During treatment, did you feel like you were treated like a number or a human?
He was willing to spend as much time as I needed explaining procedures, answering my questions, and presenting me with options. He was never rude and always made an effort to make sure I left the clinic happy.
Describe your experience with your nurse.
My first nurse (Kat) was assigned to me for clomid cycles. She was kind and answered all of my questions in a timely manner. My second nurse (Shanna) was assigned to me for own egg IVF cycles. She was amazing and went above and beyond to answer all of my questions. She even asked the embryology team directly to help me understand why my first IVF didn't work. My third nurse (Jennifer) was assigned to me for a donor egg IVF cycle. She was awesome and answered all of my questions. She also sent me information ahead of time to make sure I had everything I needed and didn't have to make any last minute decisions. She kept me updated with my donor's cycle and I never had to worry about what was going on.
How was your experience with Kaylen Silverberg?
He is incredibly knowledgeable and has a ton of experience with IVF. I always felt like I was receiving the best care. When I was unsure of what to try next, he offered examples of previous patients in similar situations. He always presented multiple options and clearly pointed out the advantages and disadvantages of each. He left the choice up to me and was willing to move forward with whatever treatment I felt comfortable with and without judgement. He took my worries seriously and never made me feel bad for asking questions.
What one piece of advice would you give a prospective patient of Kaylen Silverberg?
Be honest and up front with any of your concerns and don't be afraid to ask questions.
Describe the protocols Kaylen Silverberg used in your cycles and their degree of success.
My first IVF cycle used a long lupron (agonist) protocol since I had never tried injectable drugs before. I responded slowly and my medication was increased to compensate. A slightly lower than average number of eggs were retrieved and only one embryo made it to the blastocyst stage. It was tested PGS abnormal and incompatible with life. My second IVF cycle used a microdose lupron flare protocol since I am a poor/slow responder to fertility drugs and there was a question about my egg quality. I was on the maximum dose for most of the cycle and ended up with a normal number of eggs. We did not have any embryos make it to the blastocyst stage. We did not get any viable embryos using my own eggs (poor quality) so we moved on to an egg donor after 2 failed IVFs. Our donor used an antagonist protocol because that is the fastest and easiest cycle for my doctor to manage. She had donated before so my doctor used her previous cycle as a starting point. Her dosage was updated every two or three days based on her response, and we ended up with a higher than average number of eggs and PGS normal embryos.
Describe the costs associated with your care under Kaylen Silverberg.
The billing department did a great job of breaking down the cost for every part of my treatment. We paid a total of about $70,000 out of pocket (no insurance coverage) for 2 own-egg IVF cycles (~$17k and $15k), one donor egg cycle (~$33k), and one transfer cycle (~$3k). We elected to freeze all and PGS test our embryos for each cycle. We were presented with an estimate of expenses before treatment started so there were no surprise charges.
10
Doctor
Kaylen Silverberg
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Texas Fertility Center
Central Austin
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
34 - 35
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
3 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve
9
I think they [Texas Fertility Center] are very knowledgeable and have very quality and qualified doctors that are all great and help out each other when needed. They research and offer classes to help patients regularly. They’re located throughout the city (and state) and easy to get quick appts. The only weakness, although not specific to them I imagine is the cost. Without having insurance coverage, it is super expensive!...Be patient and trust they know what they are doing.
+ Read more
Age
34 - 35
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve
9
Describe your experience with Texas Fertility Center.
I think they are very knowledgeable and have very quality and qualified doctors that are all great and help out each other when needed. They research and offer classes to help patients regularly. They’re located throughout the city (and state) and easy to get quick appts. The only weakness, although not specific to them I imagine is the cost. Without having insurance coverage, it is super expensive!
During treatment, did you feel like you were treated like a number or a human?
He was very personable and relatable and I felt he truly cared. Several times he actually called me directly rather than having a nurse do it.
How was your experience with Anthony Propst?
He’s very compassionate with a professional and comfortable bedside manner. He’s extremely knowledgeable and very helpful in finding the right plan that he thinks will best work for you. He will work with you in regards to what you want, timelines, and even a little based on cost. I truly felt he wanted to help his patients and not just doing it for the paycheck.
What one piece of advice would you give a prospective patient of Anthony Propst?
I would say this to any patient, not just his. But just because you hear of success doesn’t mean you will get it immediately. Be patient and trust they know what they are doing. Also just because a+b+c worked for you friend, doesn’t mean it will for you. Each diagnosis and treatment is different and therefore may have a different treatment.
Describe the protocols Anthony Propst used in your cycles and their degree of success.
I used various things depending on which cycle. I know in the beginning I was doing injections with follistim and timed intercourse. Then moved onto an egg retrieval cycle with follistim and menopur. Also using ganirelix and ovidrel for the trigger. For most of the cycles I used crinone progesterone. The last (successful) one I used progesterone in oil.
Describe the costs associated with your care under Anthony Propst.
Way too much.
10
Doctor
Anthony Propst
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Texas Fertility Center
Central Austin
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
35
Treated
2016
Success with this Doc
?
Treatment
4 IUI
Diagnosis
Endometriosis, Uterine Fibroids, Unexplained
10
Texas Fertility Center is one of the larger clinics in Austin, with lots of locations. I always go to the clinic on Mopac & Far West. They are extremely friendly and organized. Appointments do run behind sometimes, but they are also very accommodating if you are late, so this doesn't bother me. They are very popular and always busy, but you never feel like a number... She [nurse] is extremely attentive and communicates exceptionally well. She keeps us organized so that this doesn't seem overwhelming. She's also genuinely kind and excited for us.
+ Read more
Age
35
Treated
2016
Success with this Doc
?
Race
Other
Income
$100K - $199K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI
Diagnosis
Endometriosis, Uterine Fibroids, Unexplained
10
Describe your experience with Texas Fertility Center.
Texas Fertility Center is one of the larger clinics in Austin, with lots of locations. I always go to the clinic on Mopac & Far West. They are extremely friendly and organized. Appointments do run behind sometimes, but they are also very accommodating if you are late, so this doesn't bother me. They are very popular and always busy, but you never feel like a number.
During treatment, did you feel like you were treated like a number or a human?
Dr. Vaughn has always treated me personally and he has designed our plan according to what is (or isn't) happening with my body. He never compares my situation to other people or stats.
Describe your experience with your nurse.
Our IVF is Jaime Burkott, and we couldn't be more pleased with her. She is extremely attentive and communicates exceptionally well. She keeps us organized so that this doesn't seem overwhelming. She's also genuinely kind and excited for us.
How was your experience with Thomas Vaughn?
Dr. Vaughn is incredibly thorough and direct, while also positive and compassionate at the same time. He always is kind and keeps things light, without trivializing what we're going through. He truly seems invested in producing a successful pregnancy in his patients. He has also been sensitive and thoughtful to the fact that we are price-sensitive, since we have extremely limited coverage through our insurance.
What one piece of advice would you give a prospective patient of Thomas Vaughn?
He's quiet and thoughtful, but don't perceive that as non-caring.
Describe the protocols Thomas Vaughn used in your cycles and their degree of success.
We began our treatment with clomid + IUI, along with some standard blood tests. We did 4 IUIs and none of them produced a pregnancy. From there, he looked back at previous x-rays from my normal ob/gyn and noticed that I had a uterine septum, so he recommended surgery to repair that. During the surgery, he also found some uterine fibroids and corrected those. Now, we are moving into IVF.
Describe the costs associated with your care under Thomas Vaughn.
Our IUIs, plus the surrounding appointments, usually cost us around $600-800 a month. Our IVF is going to come in around $16K.
10
Doctor
Thomas Vaughn
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Texas Fertility Center
Central Austin
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
34
Treated
2014
Success with this Doc
Yes
Treatment
5 IUI, 6 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality
10
Cat and Laura [nurses at Texas Fertility Center] were amazing, caring individuals. I felt like they took care of only me and my emotional needs. I also feel that if i needed to talk to Dr Silverberg they would connect me if needed....Very nice setting conveniently located by my house. they have offices all over Austin as well. I only went to the main office and Round Rock once because it was convenient for me that day
+ Read more
Age
34
Treated
2014
Success with this Doc
Yes
Race
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
5 IUI, 6 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality
10
Describe your experience with Texas Fertility Center.
very nice setting conveniently located by my house. they have offices all over Austin as well. I only went to the main office and Round Rock once because it was convenient for me that day
During treatment, did you feel like you were treated like a number or a human?
He listened to both me and my husband and honestly answered our questions. He had current research data to back up his treatment plans and gave us realistic percentages for success - never making us fell stupid for asking "why" and "why not". Was genuinely sad when we weren't pregnant and elated to meet our son at an office visit. Amazing change from our other fertility doctor. He made us feel like we were in control - when we had felt so downtrodden
Describe your experience with your nurse.
Cat and Laura were amazing, caring individuals. I felt like they took care of only me and my emotional needs. I also feel that if i needed to talk to Dr Silverberg they would connect me if needed. Although this wasn't really an issue - he gave me his cell phone
How was your experience with Kaylen Silverberg?
he is an amazing communicator and always in an upbeat mood. we knew success was just around the corner. He does tons of fertility research but doesn't have clinical personality
What one piece of advice would you give a prospective patient of Kaylen Silverberg?
He's very busy - be patient. He runs late because he cares so much. pay it forward - one day you might be the patient that needs that extra 20 minutes to dry your eyes and adjust the plan. if I'm in the waiting room i don't mind waiting for you.
Describe the protocols Kaylen Silverberg used in your cycles and their degree of success.
I'm old. I needed lots of help but I conceived with my own eggs with a poor responders protocol. We used PGS and a freeze all cycle to find normal eggs on the second go round.
Describe the costs associated with your care under Kaylen Silverberg.
Did IVF with PGS - drugs were covered with copays and some of our cycle cost (PGS) was covered with one of Dr Silverberg's fertility studies. Total cost less than $10,000
10
Doctor
Kaylen Silverberg
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Texas Fertility Center
Central Austin
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
28 - 29
Treated
2014 - 2015
Success with this Doc
No
Treatment
4 IUI, 1 IVF, Donor Eggs
Diagnosis
Poor Egg Quality, Unexplained
7
I felt like a human [at Texas Fertility Center] until our own-egg IVF cycle failed and we decided to go abroad for our donor egg cycle. We needed the clinic's help for monitoring, and we were paying out of pocket for ultrasounds, but they were very unaccommodating...Laura [nurse] was wonderful at communicating. Some of the other nurses showed less compassion, especially those who we dealt with less often. Once we decided to only do monitoring through the clinic to prepare for using donor eggs overseas, the nursing staff was much less friendly.
+ Read more
Age
28 - 29
Treated
2014 - 2015
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Writer
Order & Number of Docs Seen
1st of 2 Docs
Treatment
4 IUI, 1 IVF, Donor Eggs
Diagnosis
Poor Egg Quality, Unexplained
7
Describe your experience with Texas Fertility Center.
The clinic is organized, though they tend to run late for appointments. They're great about weekend appointments for monitoring and procedures. You won't necessarily see your doctor, but someone will be there. If you have issues with sample delivery for a procedure, as we once did, the on-call nurses are wonderful about walking you through what to do and keeping you calm. Once we decided to use donor eggs at an overseas clinic, the clinic staff became much colder and much less accommodating to our needs. I told the nurse manager that it felt as though they only cared about helping build families when we were lining their pockets through large treatments, and not when we were simply giving ourselves the best chance for success.
During treatment, did you feel like you were treated like a number or a human?
I felt like a human until our own-egg IVF cycle failed and we decided to go abroad for our donor egg cycle. We needed the clinic's help for monitoring, and we were paying out of pocket for ultrasounds, but they were very unaccommodating. I told them that I felt like, since they were getting the big bucks from us for a donor egg cycle and only getting a few hundred from us for some ultrasounds, we no longer mattered. We only mattered if we were building a family their way.
Describe your experience with your nurse.
Laura was wonderful at communicating. Some of the other nurses showed less compassion, especially those who we dealt with less often. Once we decided to only do monitoring through the clinic to prepare for using donor eggs overseas, the nursing staff was much less friendly.
How was your experience with Thomas Vaughn?
Dr. Vaughn was overall great to work with. He seemed to truly care about helping us start our family. I was disappointed that he seemed unwilling to try something else when our own-egg IVF cycle failed. He jumped straight to donor eggs instead of being open to trying a different protocol. While donor eggs are what we ultimately proceeded with, I didn't feel listened to, and it felt like he was giving up very quickly on my 29-year-old eggs. I was also disappointed that he wasn't more disappointed or perplexed by the fact that nothing grew past fertilization. Our IVF cycle was a overall very frustrating to us, but it didn't seem that way to him. But as far as his bedside manner and his walking us through treatments during our IUIs and everything leading up to egg retrieval in our IVF, he was wonderful.
What one piece of advice would you give a prospective patient of Thomas Vaughn?
Be proactive and advocate for yourself.
Describe the protocols Thomas Vaughn used in your cycles and their degree of success.
I had no trouble producing follicles and eggs, so we started with letrazole and IUIs. Three cycles of that before moving on to a single IUI cycle using an injectable medication. We did this cycle only to test my body's response to the injectable medication in preparation for IVF. At that point, Dr. Vaughn was pretty sure IUI wasn't going to work for us. For IVF, we did a fairly high dose of injectable medications to get as many eggs as possible, but by the time egg retrieval came around, we were risking too many larger follicles trying to get the smaller ones to catch up, so we called it and got fewer than we'd hoped for. After our IVF, Dr. Vaughn said he wouldn't change the protocol if we tried own-egg IVF again, despite the outcome.
Describe the costs associated with your care under Thomas Vaughn.
Insurance didn't cover much. Ultrasound monitoring was about $200 per ultrasound. The IUIs were something like $500 each, I believe. The total cost of our IVF cycle was around $15,000, but we received a refund since we didn't make it to transfer. That part was a bit confusing, but they made it as smooth as they possibly could given the circumstances.
7
Doctor
Thomas Vaughn
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Texas Fertility Center
Central Austin
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
38 - 39
Treated
2009 - 2010
Success with this Doc
Yes
Treatment
4 IUI
Diagnosis
None, Unexplained
10
The nurses and staff [at Texas Fertility Center] were always very kind and efficient. Could not have asked for more...Dr Vaughn spent a lot of time with my husband and I answering our multiple questions...I was lucky and my insurance paid for a lot of my visits. They covered the testing and surgery to diagnosis my infertility. I remember having to pay for the fertility injections, of course and my husbands labs and sperm washing.
+ Read more
Age
38 - 39
Treated
2009 - 2010
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI
Diagnosis
None, Unexplained
10
Describe your experience with Texas Fertility Center.
I have no complaints with the clinic. Just be patient as this could be a really long process. They want to succeed as much as you want to be pregnant. This process becomes all consuming. I didn't realize it at the time but it is truly all consuming. I didn't have any other kids so this was my primary focus. You will also need a job that is understanding because there are many many appointments during the process for the monitoring.
During treatment, did you feel like you were treated like a number or a human?
Dr Vaughn spent a lot of time with my husband and I answering our multiple questions. Advised us on all of our options due to our age, frustration and discussing moving forward with IVF. Ultimately the last IUI cycle we were going to try worked but it was nice to feel informed.
Describe your experience with your nurse.
The nurses and staff were always very kind and efficient. Could not have asked for more.
How was your experience with Thomas Vaughn?
Our first meeting with Dr Vaughn was interesting. He was not particularly warm and friendly. But he was honest and provided good information. We decided to move forward. As we actually got to know him over those next several months, he became friendlier and we could tell he truly cared. He is very good at what he does. The first time I became pregnant he was very honest and made us aware that the "numbers" from the blood work did not look promising but he also made sure we saw it as a positive that I COULD ACTUALLY GET PREGNANT. Ultimately, we did miscarry early on in the pregnancy which we were not surprised from Dr Vaughn's counseling. Our next session of IUI, he let us know we had twins and seemed truly excited for us. We took the boys up to visit him and the nurses when they were about 1 yr old and he was very kind.
What one piece of advice would you give a prospective patient of Thomas Vaughn?
Do not judge him on the first couple meetings with him. He warms up through the process. If you're looking for a hand holder, just know it will take a little time.
Describe the protocols Thomas Vaughn used in your cycles and their degree of success.
I truly don't remember all the drugs. The details I do remember are this: There is lots of blood work! Dr Vaughn did an exploratory surgery on me to try to diagnose my infertility. I had a previous myomyectomy (fibroid removal) with by normal ob gyn before I began treatment with Dr V. Dr V found some endrometriosis and the fibroid growing back so took care of what he could during that laproscopic surgery. We used fertility injections. I was seen very regularly for bllod work and ultrasounds while taking the injections to monitor the follicles for size. My first round I ovulated early so we did not get to do the IUI. My second round of injections they added another shot to keep me from ovulating. Once my follicles were of the proper size to release, I had another shot to actually stimulate the ovulation. The next day my husband would provide a sperm sample that they washed and the IUI was done that afternoon. I think it took a couple times for the meds to be correct and they learn your cycles. I do remember one cycle my ovaries were overstimulated because of the fertility drugs and I had to rest for a month which at the time was very frustrating. My first pregnancy resulted in miscarriage. But the second (which was just the cycle after) I found out we were pregnancy with twins and the numbers looked great. Dr V followed me for the first 12 weeks.
Describe the costs associated with your care under Thomas Vaughn.
I was lucky and my insurance paid for a lot of my visits. They covered the testing and surgery to diagnosis my infertility. I remember having to pay for the fertility injections, of course and my husbands labs and sperm washing.
10
Doctor
Thomas Vaughn
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Texas Fertility Center
Central Austin
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
Treated
Success with this Doc
?
Treatment
3 IUI, 2 IVF
Diagnosis
9
[Texas Fertility Center is] Relatively well organized, receive call backs and emails very quickly, staff is not "flaky" at all. They are kind and professional and good patient advocates; they will hunt the doctors down for you to get your questions answered.... Fresh retrieval freeze-all cycle with PGS testing and ICSI: approx. $16,000 Frozen embryo transfer with assisted hatching: approx. $2,600 Monitoring Ultrasounds (weekdays): $210 Monitoring Ultrasounds (weekends): $250 ERA Biopsy: $300 (plus $900 for the testing company)
+ Read more
Age
Treated
Success with this Doc
?
Race
European
Income
Occupation
Business Executive
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI, 2 IVF
Diagnosis
9
Describe your experience with Texas Fertility Center.
Relatively well organized, receive call backs and emails very quickly, staff is not "flaky" at all. They are kind and professional and good patient advocates; they will hunt the doctors down for you to get your questions answered.
During treatment, did you feel like you were treated like a number or a human?
Warm, personal bedside manner.
How was your experience with Kaylen Silverberg?
Dr. S is compassionate, enthusiastic, positive, and interested in your patient history. For the most part he seems focused on figuring out problems and is cautious about checking all the boxes (i.e. he insisted on an ERA biopsy to make sure we were transferring on the right day before we did a frozen embryo transfer since we only had one good PGS embryo to work with). He makes an effort to talk or meet with you right away when you get bad news. That being said, I have now had 3 failed frozen transfers and am "unexplained" with still no answers as to what is going on, even though we have done everything under the sun that has been recommended.
What one piece of advice would you give a prospective patient of Kaylen Silverberg?
Don't be afraid to ask questions or ask for more information or clarification, even if he is in a hurry.
Describe the protocols Kaylen Silverberg used in your cycles and their degree of success.
2 fresh freeze all retrieval cycles on Gonal F, Menopur and Lupron (starting with birth control and Lupron suppression). Resulted in 9 mature eggs; 2 day 6 blasts, but only 1 PGS normal embryo for 1st cycle; 8 mature eggs; 5 day 6 blasts and 2 PGS normal embryos for the 2nd cycle. 3 FETs on Crinone and Estradiol support. 1st FET = HCG of 41, chemical pregnancy. 2nd FET = BFN. 3rd FET = HCG of 28, chemical pregnancy.
Describe the costs associated with your care under Kaylen Silverberg.
Fresh retrieval freeze-all cycle with PGS testing and ICSI: approx. $16,000 Frozen embryo transfer with assisted hatching: approx. $2,600 Monitoring Ultrasounds (weekdays): $210 Monitoring Ultrasounds (weekends): $250 ERA Biopsy: $300 (plus $900 for the testing company)
8
Doctor
Kaylen Silverberg
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Texas Fertility Center
Central Austin
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
38 - 40
Treated
2014 - 2016
Success with this Doc
Yes
Treatment
5 IUI, Donor Sperm
Diagnosis
10
This clinic [Texas Fert Ctr - Aus Central] is available at all hours. They are very organized. When another doctor has to see you, they have no problem figuring out your plan. The clinic is reachable by phone or email and they have an after hours nurse line. I never sat around for a long time waiting. It was in and out. They also have an IVF lab associated with them....Dr Burger was very warm and candid while working with me.... She was personable and positive.
+ Read more
Age
38 - 40
Treated
2014 - 2016
Success with this Doc
Yes
Race
European
Income
$0 - $49K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 IUI, Donor Sperm
Diagnosis
10
Describe your experience with Texas Fertility Center.
This clinic is available at all hours. They are very organized. When another doctor has to see you, they have no problem figuring out your plan. The clinic is reachable by phone or email and they have an after hours nurse line. I never sat around for a long time waiting. It was in and out. They also have an IVF lab associated with them.
During treatment, did you feel like you were treated like a number or a human?
Dr Burger was very warm and candid while working with me. I had a pregnancy that ended up being an abnormal so I to return and try again. She was very compassionate.
How was your experience with Natalie Burger?
She was very knowledgeable and outlined many different options. I appreciated the fact that she did not jump to the most expensive option but wanted to try cheaper solutions first. She was very sensitive towards financial limitations also. She was personable and positive.
Describe the protocols Natalie Burger used in your cycles and their degree of success.
We decided to go with the least invasive strategy first. I did 3 IUI's before getting pregnant. All were without medicine. After I returned to fertility treatments again we decided together to try fertility meds because she thought stimulating my ovaries would increase the quality of the eggs. AFter that IUI did not work (due to low motile sperm count probably) a cyst developed on one ovary so we decided to not use meds on the next round. I became pregnant.
10
Doctor
Natalie Burger
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Texas Fertility Center
Central Austin
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
31
Treated
2016
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Endometriosis, Unexplained
8
[Texas Fertility Center] Strengths - quality care, multiple doctors that all converse with one another Weaknesses - can be hard for doctors to build relationships with patience if their load is too large. The wait times can be long for some doctors...I liked my pre-IVF nurse better... she was more compassionate. Both IVF nurses I’ve had seem like they have no time for you....IVF nurses forget to follow up. Or sometimes the staff doesn’t give the blood test paperwork needed.
+ Read more
Age
31
Treated
2016
Success with this Doc
No
Race
Latino
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
1 IVF
Diagnosis
Endometriosis, Unexplained
8
Describe your experience with Texas Fertility Center.
Strengths - quality care, multiple doctors that all converse with one another Weaknesses - can be hard for doctors to build relationships with patience if their load is too large. The wait times can be long for some doctors
During treatment, did you feel like you were treated like a number or a human?
Dr.Vaughn has amazing bedside manner. I saw another doctor at the clinic but each visit was like I was a new patient. Dr. Vaughn is patient and always optimistic, which helps in a gloomy time.
Describe your experience with your nurse.
I liked my pre-IVF nurse better... she was more compassionate. Both IVF nurses I’ve had seem like they have no time for you.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
How was your experience with Thomas Vaughn?
His bedside manner is spectacular. Always remembers who you are, your case, and is optimistic. He has definitely seen a lot of cases and his expertise is something I trust. He retested my tubes after a doctor said my tubes were blocked, but they were just swollen from a procedure. When you have to see someone as frequently has once a week, you want them to remember you and he truly seems to care about all his patients.
What one piece of advice would you give a prospective patient of Thomas Vaughn?
If you are impatient, he may not be the doctor for you. He’s very calm and humble. Come with questions, he will take the time to answer all of them.
Describe the protocols Thomas Vaughn used in your cycles and their degree of success.
For my IVF cycle he used a lower dose to see how I’d react.
Describe the costs associated with your care under Thomas Vaughn.
So far I’ve spent 27k
9
Doctor
Thomas Vaughn
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Texas Fertility Center
Central Austin
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
29 - 31
Treated
2014 - 2016
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Male Factor
10
The only weakness was the wait times. They wernt horrible but they could work on that. Everyone in the office [Texas Fert Ctr] truly care and are so helpful. I do wish they offered financing in house....My primary nurse was absolutely amazing. I could get ahold of her any time and she was so helpful...Dr Vaughn always remembered who we were and always personally called me with any info or test results... the only time I wasnt able to see Dr Vaughn is when we had Sunday appointments and he wasnt on call.
+ Read more
Age
29 - 31
Treated
2014 - 2016
Success with this Doc
Yes
Race
Prefer not to answer
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor
10
Describe your experience with Texas Fertility Center.
The only weakness was the wait times. They wernt horrible but they could work on that. Everyone in the office truly care and are so helpful. I do wish they offered financing in house. If they did we would have started another round there already.
During treatment, did you feel like you were treated like a number or a human?
Dr Vaughn always remembered who we were and always personally called me with any info or test results
Describe your experience with your nurse.
My primary nurse was absolutely amazing. I could get ahold of her any time and she was so helpful
How was your experience with Thomas Vaughn?
Dr Vaughn was always the one to call with any questions or test results. Dr Vaughn did all of my procedures and the only time I wasnt able to see Dr Vaughn is when we had Sunday appointments and he wasnt on call. There was never a time that I left his office unclear of what was next.
What one piece of advice would you give a prospective patient of Thomas Vaughn?
the whole process is very overwhelming , but Dr Vaughn will guide you through it all
Describe the protocols Thomas Vaughn used in your cycles and their degree of success.
I did the Lupron protocol. My treatment was pretty simple since our IVF was due to male fertility issues.
Describe the costs associated with your care under Thomas Vaughn.
I feel like they may be a little higher than some clinics and everything has to be paid upfront
10
Doctor
Thomas Vaughn
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Texas Fertility Center
Central Austin
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality, Other
10
The clinic [Texas Fertility Center-Austin] was very well organized. Big staff. Each person specializes in one aspect of the clinic. Everything ran smoothly and we were never left waiting. They have several clinics around town which is very convenient.... Total was about $19,000. This included genetic testing for embryo and medication.... The nurse and nursing staff were always quick to respond to any questions. Everyone was professional and caring.
+ Read more
Age
Treated
Success with this Doc
No
Race
Latino
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality, Other
10
Describe your experience with Texas Fertility Center.
The clinic was very well organized. Big staff. Each person specializes in one aspect of the clinic. Everything ran smoothly and we were never left waiting. They have several clinics around town which is very convenient.
During treatment, did you feel like you were treated like a number or a human?
We went to Dr. Hansard because we felt like our previous doctor acted more like a salesman. Dr. Hansard was professional and knowledgeable. Despite our low chance for success, Dr. Hansard and her staff were always positive. She offered us a Plan B in case our off cycle was not successful. Even though we did not get the result we hoped for, we felt like we received the best, most professional care. We are still planning to go through our Plan B and will go back to Dr. Hansard to see it through.
Describe your experience with your nurse.
The nurse and nursing staff were always quick to respond to any questions. Everyone was professional and caring.
How was your experience with Lisa Hansard?
Dr. Hansard was very knowledgeable and was up to date with the latest research. She has the perfect mix of bluntness and caring. She was always on time with appointments and made us feel like we were important.
What one piece of advice would you give a prospective patient of Lisa Hansard?
If you want a positive experience for a stressful situation like off, go see Dr. Hansard.
Describe the protocols Lisa Hansard used in your cycles and their degree of success.
My infertility was due to advanced maternal age. Dr. Hansard prescribed a more aggressive treatment cycle so I could produce an optimal number of eggs. My egg retrieval was more successful than what was anticipated.
Describe the costs associated with your care under Lisa Hansard.
Total was about $19,000. This included genetic testing for embryo and medication.
10
Doctor
Lisa Hansard
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Texas Fertility Center
Central Austin
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
4 IUI, 1 IVF
Diagnosis
Male Factor, Unexplained
10
Our clinic [Texas Fertility Center] see’s a lot of patients every day! Even though the office is busy most of the time, I still feel like a valued patient at every corner. They really do strive to give their patients the best care and top notch facilities.... Our total cost for the whole IVF process without FET was about $10000. Not including medications. Our ultrasounds were about 200 each and the majority of that cost went to the embryology lab ($6k). The facility fee was about $1700.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, 1 IVF
Diagnosis
Male Factor, Unexplained
10
Describe your experience with Texas Fertility Center.
Our clinic see’s a lot of patients every day! Even though the office is busy most of the time, I still feel like a valued patient at every corner. They really do strive to give their patients the best care and top notch facilities.
During treatment, did you feel like you were treated like a number or a human?
Dr Hansard always treats us with respect and kindness!
Describe your experience with your nurse.
“Ginny” is great and is always available to answer any questions I have during my first cycle of IVF which can be quite scary but she made it a breeze.
How was your experience with Lisa Hansard?
So far through our year with her she has been absolutely great! We have had some set backs that were not forseable and we have adjusted course and she is even communicating with other doctors in the area to help create a plan of action!
What one piece of advice would you give a prospective patient of Lisa Hansard?
She tells like it is! She does not sugar coat things and get your hopes up. She is honest and caring while giving you the best chances of getting pregnant, we love her!
Describe the protocols Lisa Hansard used in your cycles and their degree of success.
All of our IUI’s were unscuessful, as we are facing a MFI issue. We underwent an egg retrieval where I was put on your standard medications to produce eggs nothing extra. We received unexpected news when we only one embryo was able to be frozen out of the 14 fertilized eggs. We are doing an FET soon and will go for round two with a new course of medication if needed to be more success ful.
Describe the costs associated with your care under Lisa Hansard.
Our total cost for the whole IVF process without FET was about $10000. Not including medications. Our ultrasounds were about 200 each and the majority of that cost went to the embryology lab ($6k). The facility fee was about $1700.
10
Doctor
Lisa Hansard
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Texas Fertility Center
Central Austin
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
32 - 34
Treated
2014 - 2016
Success with this Doc
Yes
Treatment
9 IUI
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality
8
Several years ago a nurse [from Texas Fertility Center] called to tell me I had a blocked tube but that they would be able to unblock it. Then at my follow up appointment with the doctor, she said she had never said that, and that the nurse was mistaken. I had to have the tube removed...I am just starting with treatment so I can't say but for my surgery for endometriosis I paid about 1500
+ Read more
Age
32 - 34
Treated
2014 - 2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
9 IUI
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality
8
Describe your experience with Texas Fertility Center.
They are well run and organized.
During treatment, did you feel like you were treated like a number or a human?
Dr. Burger is very warm and caring. She takes time to listen and answer all questions without seeming annoyed.
Describe your experience with the nursing staff.
The nurses have not seemed as compassionate or patient as Dr. Burger.
What specific things went wrong at this clinic?
  • Provided conflicting information
How was your experience with Natalie Burger?
I have had a great experience with Dr. Burger. She removed my stage 4 endometriosis recently. I was just diagnosed with Diminised Ovarian Reserve and we are likely going to be pursuing IVF soon. I feel confident being under her care.
What one piece of advice would you give a prospective patient of Natalie Burger?
Don't be afraid to ask all your questions- she will take time to answer them fully
Describe the protocols Natalie Burger used in your cycles and their degree of success.
We are at the beginning stage of treatment with Dr. Burger as I have just been diagnosed with DOR. But I am happy with the laparoscopy she did for my Endometriosis last year.
Describe the costs associated with your care under Natalie Burger.
I am just starting with treatment so I can't say but for my surgery for endometriosis I paid about 1500
10
Doctor
Natalie Burger
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Texas Fertility Center
Central Austin
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
29 - 30
Treated
2014 - 2015
Success with this Doc
Yes
Treatment
3 IUI, 3 IVF, Donor Eggs, Donor Sperm, Surrogacy
Diagnosis
Endometriosis, Poor Egg Quality, Tubal Blockage
10
The nursing staff were all very caring and understanding of the environment they were working in... There are other good doctors at the clinic but Dr Burger was our favourite. She is very open and honest with you and will listen to your needs.
+ Read more
Age
29 - 30
Treated
2014 - 2015
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 3 IVF, Donor Eggs, Donor Sperm, Surrogacy
Diagnosis
Endometriosis, Poor Egg Quality, Tubal Blockage
10
During treatment, did you feel like you were treated like a number or a human?
Dr Burger got to know us and our situation. She was very willing to try IUI with us before moving onto IVF. I felt she was very honest with us throughout our treatment which was a great thing because I would have hated to spend more money undergoing procedures that would not necessarily have ever resulted in pregnancy.
Describe your experience with the nursing staff.
The nursin staff were all very caring and understanding of the environment they were working in. They would always wish us luck after having an IUI.
How was your experience with Natalie Burger?
I don't feel Dr Burger has any weaknesses as a care giver. She was always very informative. We always felt she was sensitive to our situation and would make time to speak with us after failed attempts to explain what we could do next and cover what was involved in that. She was brilliant and I would and do highly recommend her to people with fertility issues.
What one piece of advice would you give a prospective patient of Natalie Burger?
There are other good doctors at the clinic but Dr Burger was our favourite. She is very open and honest with you and will listen to your needs.
10
Doctor
Natalie Burger
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Texas Fertility Center
Central Austin
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
35 - 36
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
3 IUI
Diagnosis
Anovulation, PCOS
10
Clinic [Texas Fertility Center] is extremely prompt and efficient. Very friendly.... Kat [a nurse] is extremely responsive. She always returns phone calls promptly and listens with patience and compassion and works to get the answers you need in a timely fashion.... Her nursing staff is also incredibly supportive and willing to talk anytime.
+ Read more
Age
35 - 36
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Consultant
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI
Diagnosis
Anovulation, PCOS
10
Describe your experience with Texas Fertility Center.
Clinic is extremely prompt and efficient. Very friendly.
During treatment, did you feel like you were treated like a number or a human?
Dr. Hansard always took the time to explain what was happening and why we were pursuing a particular course of treatment. I was never rushed and she was always compassionate and enthusiastic about my goals.
Describe your experience with your nurse.
Kat is extremely responsive. She always returns phone calls promptly and listens with patience and compassion and works to get the answers you need in a timely fashion.
How was your experience with Lisa Hansard?
Dr. Hansard gave me an honest assessment about the way in which she thought I could get pregnant. She chose a less aggressive treatment after my previous fertility doctor thought I needed to move on. She also is very knowledgeable and provided me with good information about PCOS.
What one piece of advice would you give a prospective patient of Lisa Hansard?
Ask her to be honest with you about your chances of conceiving. Ask her lots of questions. Her nursing staff is also incredibly supportive and willing to talk anytime.
Describe the costs associated with your care under Lisa Hansard.
200 per visit, roughly 1,000 for clomid IUI cycle.
10
Doctor
Lisa Hansard
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Texas Fertility Center
Central Austin
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
33 - 35
Treated
2005 - 2007
Success with this Doc
Yes
Treatment
6 IUI
Diagnosis
10
The clinic [Texas Fertility Center] was very organized and thorough!...The staff as well as the other doctor's in his clinic were all just as amazing as Dr. Vaughn!...Dr. Vaughn and his entire staff were some of the most amazing, kind people I have ever met. They treated me like I was a person not just a number. They truly care about each and everyone of their patients...Thomas Vaughn is one of the kindest, most compassionate doctor and person that I have ever known.
+ Read more
Age
33 - 35
Treated
2005 - 2007
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
6 IUI
Diagnosis
10
Describe your experience with Texas Fertility Center.
The clinic was very organized and thorough!
During treatment, did you feel like you were treated like a number or a human?
Dr. Vaughn and his entire staff were some of the most amazing, kind people I have ever met. They treated me like I was a person not just a number. They truly care about each and everyone of their patients.
Describe your experience with the nursing staff.
The staff as well as the other doctor's in his clinic were all just as amazing as Dr. Vaughn!
How was your experience with Thomas Vaughn?
Thomas Vaughn is one of the kindest, most compassionate doctor and person that I have ever known. He makes you feel so comfortable when you are in his office. He is very calm and explains every thing in detail and finds the positive in everything. He always gave me hope!
What one piece of advice would you give a prospective patient of Thomas Vaughn?
Embrace every chance you get to spend with him because he truly is one of the best!
Describe the protocols Thomas Vaughn used in your cycles and their degree of success.
I took Clomid and did IUI's. I always produced a lot of eggs so he felt like this was the best treatment over doing injections. They worked! I have three children because of him!
10
Doctor
Thomas Vaughn
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Texas Fertility Center
Central Austin
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
31
Treated
2016
Success with this Doc
Yes
Treatment
4 IUI
Diagnosis
Other
10
The nursing staff [at Texas Fertility Center] is very communicative!...With insurance coverage (before deductible) ultrasound was $190, IUI was about $565...Extremely well organized, clean, and professional...She performed surgery to remove my uterine septum as well as a polyp. After healing, we did 2 rounds with Femara and timed intercourse and 1 round with Femara, Ovidrel and IUI. We ended up getting pregnant on a natural cycle.
+ Read more
Age
31
Treated
2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI
Diagnosis
Other
10
Describe your experience with Texas Fertility Center.
Extremely well organized, clean, and professional.
During treatment, did you feel like you were treated like a number or a human?
She sat with me and answered every question. We came up with a plan A, B, and C.
Describe your experience with your nurse.
The nursing staff is very communicative!
How was your experience with Natalie Burger?
She is a great listener, very well educated, and willing to give many options.
What one piece of advice would you give a prospective patient of Natalie Burger?
She is so knowledgeable about this field of medicine and really knows her stuff.
Describe the protocols Natalie Burger used in your cycles and their degree of success.
She performed surgery to remove my uterine septum as well as a polyp. After healing, we did 2 rounds with Femara and timed intercourse and 1 round with Femara, Ovidrel and IUI. We ended up getting pregnant on a natural cycle.
Describe the costs associated with your care under Natalie Burger.
With insurance coverage (before deductible) ultrasound was $190, IUI was about $565.
10
Doctor
Natalie Burger
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Texas Fertility Center
Central Austin
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
32 - 33
Treated
2014 - 2015
Success with this Doc
Yes
Treatment
4 IUI, 1 IVF
Diagnosis
Male Factor
10
They understood our investment and respected our time and were very caring and professional. They treated us like we were celebrities and their only patient.
+ Read more
Age
32 - 33
Treated
2014 - 2015
Success with this Doc
Yes
Race
Other
Income
$200K - $499K
Occupation
Architect
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI, 1 IVF
Diagnosis
Male Factor
10
During treatment, did you feel like you were treated like a number or a human?
I genuinely think he really cared for us and wanted our success. I felt like he was invested in this just as much as us. He was smart and knowledgable and always in a good mood. He was positive and made sure we were feeling good about everything at each visit.
Describe your experience with the nursing staff.
They understood our investment and respected our time and were very caring and professional. They treated us like we were celebrities and their only patient.
How was your experience with Thomas Vaughn?
We liked him so much, we didn't want to leave his office after 12 weeks and transfer to our regular obgyn. He was so compassionate and caring. He was smart and paid attention.
What one piece of advice would you give a prospective patient of Thomas Vaughn?
Do exactly what he says! He knows what he is doing.
10
Doctor
Thomas Vaughn
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Texas Fertility Center
Central Austin
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
26
Treated
2012
Success with this Doc
Yes
Treatment
Diagnosis
Unexplained
9
I always felt with Dr Hansard and her entire staff [at Texas Fertility Center] that my feelings and struggles were important and validated. I felt compassion and encouragement from everyone there when I was frustrated and discouraged. They rejoiced and were genuinely happy for us when we did get pregnant... Everyone in the entire office was so kind and compassionate.
+ Read more
Age
26
Treated
2012
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
Diagnosis
Unexplained
9
During treatment, did you feel like you were treated like a number or a human?
I always felt with Dr Hansard and her entire staff that my feelings and struggles were important and validated. I felt compassion and encouragement from everyone there when I was frustrated and discouraged. They rejoiced and were genuinely happy for us when we did get pregnant.
Describe your experience with your nurse.
Everyone in the entire office was so kind and compassionate.
How was your experience with Lisa Hansard?
She was wonderful. Made me feel confident that we would have a baby and that she was confident that she could help us achieve this goal. She had excellent bedside manner and celebrated with us when we did conceive. She gave me hope in having a family and eventually helped us have our family!
What one piece of advice would you give a prospective patient of Lisa Hansard?
Trust her
10
Doctor
Lisa Hansard
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Texas Fertility Center
Central Austin
Nursing
Operations
Scheduling
Billing
Educational Resources
– Read less
6
Age
31 - 32
Treated
2013 - 2014
Success with this Doc
No
Treatment
9 IUI
Diagnosis
Endometriosis, Tubal Blockage
6
I found her [Lisa Hansard] to be cold. She did not take time to listen or answer our questions- and would act defensive when we asked questions as though we were questioning her expertise. If we had any concern with any part of the treatment she recommended, she became very defensive and dismissive of our concerns...Go along with whatever treatment she suggests and don't ask too many questions and you should be treated nicely.
+ Read more
Age
31 - 32
Treated
2013 - 2014
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 3 Docs
Treatment
9 IUI
Diagnosis
Endometriosis, Tubal Blockage
6
Describe your experience with Texas Fertility Center.
This clinic is organized and runs well.
What specific things went wrong at this clinic?
  • Provided conflicting information
How was your experience with Lisa Hansard?
I found her to be cold. She did not take time to listen or answer our questions- and would act defensive when we asked questions as though we were questioning her expertise. If we had any concern with any part of the treatment she recommended, she became very defensive and dismissive of our concerns.
What one piece of advice would you give a prospective patient of Lisa Hansard?
Go along with whatever treatment she suggests and don't ask too many questions and you should be treated nicely.
Describe the costs associated with your care under Lisa Hansard.
About 800 OOP per IUI
2
Doctor
Lisa Hansard
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Texas Fertility Center
Central Austin
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
27 - 30
Treated
2007 - 2010
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Anovulation, Male Factor, PCOS
10
Smart and technically savvy; talks very fast...He [Dr Silverberg] explained things candidly and thoroughly; he called me personally to discuss lab results and hormone levels; he was witty and didn't talk down to me as a patient....Very good clinic and well-run. The only major issue was that Dr. S was chronically late - sometimes 2 hours or more.
+ Read more
Age
27 - 30
Treated
2007 - 2010
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Lawyer
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Anovulation, Male Factor, PCOS
10
During treatment, did you feel like you were treated like a number or a human?
He explained things candidly and thoroughly; he called me personally to discuss lab results and hormone levels; he was witty and didn't talk down to me as a patient.
How was your experience with Kaylen Silverberg?
Very good clinic and well-run. The only major issue was that Dr. S was chronically late - sometimes 2 hours or more.
What one piece of advice would you give a prospective patient of Kaylen Silverberg?
Smart and technically savvy; talks very fast.
Describe your experience with your monitoring appointments.
I had monitoring in Houston.
10
Doctor
Kaylen Silverberg
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Texas Fertility Center
Central Austin
Nursing
Operations
Scheduling
Clinic Atmosphere
Educational Resources
– Read less