Stanford University

Available Resources

Genetic counseling: OfferedAcupuncture: OfferedMental health counseling: OfferedNutrition counseling: OfferedAdministration of shots: OfferedCoordinating at-home nursing is not offered: Not OfferedSelling medication is not offered: Not OfferedProviding backup medication: Offered
Sunnyvale
1195 W. Fremont Avenue
Sunnyvale, CA 94087
(650) 498-7911
On a scale from 0-10, how likely are you to recommend Stanford University to a friend?
Strongly recommend: 11Neutral: 3Don't recommend: 47.8
18 assessments
  • 61% Strongly recommend (9-10)
  • 17% Neutral (7-8)
  • 22% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
755
Annual Cycles National Avg.
344
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18 assessments
10
Age
33
Treated
2016
Success with this Doc
?
Treatment
1 IUI
Diagnosis
Other
10
The clinic [Stanford U] reminds me of a hotel lobby - clean, comfortable. You receive a pager-like badge that keeps track of how long you wait at each stage of your appointment to minimize wait time for you and make sure you are constantly being treated or acknowledged which is amazing. As a result I have never waited past my appointment time to be seen and am usually taken early...
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Age
33
Treated
2016
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI
Diagnosis
Other
10
Describe your experience with Stanford University.
The clinic reminds me of a hotel lobby - clean, comfortable. You receive a pager-like badge that keeps track of how long you wait at each stage of your appointment to minimize wait time for you and make sure you are constantly being treated or acknowledged which is amazing. As a result I have never waited past my appointment time to be seen and am usually taken early
During treatment, did you feel like you were treated like a number or a human?
He spends so much time with us, answering every question we have. On our first visit he had clearly done his homework since he knew every detail of our case. He explains things in a way that is easy to understand and looks you in the eye when speaking.
Describe your experience with the nursing staff.
Everyone I have worked with is caring and compassionate, organized and on top of their game
How was your experience with Amin Milki?
After searching for a caring, experienced doctor to help us conceive our second child we found what we were looking for in Dr Milki. He is patient, caring, knowledgeable, thoroughly explaines all aspects of treatment in a way that is gentle but not sugar coated.
What one piece of advice would you give a prospective patient of Amin Milki?
Initial appointments can be difficult to get into (I waited to months) but don't get discouraged because once you are an established patients it is easy to get in when needed, including weekends and holidays.
Describe the protocols Amin Milki used in your cycles and their degree of success.
I am currently in the middle of treatment. I have taken Clomid, an hcg trigger (Ovidril) in preparation for an IUI and am now on progesterone (Endometrin). My husband checked out good and I have used Clomid alone many times in the past. Dr Milki diagnosed my incredibly short luetal phase with hopes the progesterone helps in a viable pregnancy this cycle.
Describe the costs associated with your care under Amin Milki.
I know my insurance covers 80% of fertility treatments making my care reasonable at this point
10
Doctor
Amin Milki
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Stanford University
Sunnyvale
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
5
Age
36 - 38
Treated
2014 - 2016
Success with this Doc
No
Treatment
6 IUI
Diagnosis
Other, Unexplained
5
The front reception staff is kind [at Stanford Fertility]. Imani is the lead front desk manager and is amazing and a ray of sunshine! There is no financial consultation prior to treatment, they only give you a piece of paper breaking down cost without insurance. They have incorrectly billed for treatment several times and generally aren't very helpful, to their defense I think they only have 2 people in the billing department. Originally when we first started at the clinic it could take a 30 min wait on the phone to get through to a customer service rep to change an apt, ask a question, prescription issue etc. once you get the hang of how he call system works it goes a little faster. I did place a complaint and since then I have seen an improvement in wait time and question turn around time. There needs to be better communication between patient, nurse and Doctor. For example our last IUI my doctor (Dr. Shah) called to tell me my pregnancy results were negative. Later that evening a nurse called to tell me my results again. The next morning another nurse called to tall me my results were negative, 3 times of hearing negative is heartbreaking! For a new patient, don't expect to see the same Doctor every time. Don't expect to get a quick response for your questions, you will need to stay on top of people and advocate for yourself. Also don't hesitate to express your concerns they do listen and I have noticed improvements.
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Age
36 - 38
Treated
2014 - 2016
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Marketer or PR
Order & Number of Docs Seen
2nd of 5 Docs
Treatment
6 IUI
Diagnosis
Other, Unexplained
5
Describe your experience with Stanford University.
He front reception staff is kind. Imani is the lead front desk manager and is amazing and a ray of sunshine! There is no financial consultation prior to treatment, they only give you a piece of paper breaking down cost without insurance. They have incorrectly billed for treatment several times and generally aren't very helpful, to their defense I think they only have 2 people in the billing department. Originally when we first started at the clinic it could take a 30 min wait on the phone to get through to a customer service rep to change an apt, ask a question, prescription issue etc. once you get the hang of how he call system works it goes a little faster. I did place a complaint and since then I have seen an improvement in wait time and question turn around time. There needs to be better communication between patient, nurse and Doctor. For example our last IUI my doctor (Dr. Shah) called to tell me my pregnancy results were negative. Later that evening a nurse called to tell me my results again. The next morning another nurse called to tall me my results were negative, 3 times of hearing negative is heartbreaking! For a new patient, don't expect to see the same Doctor every time. Don't expect to get a quick response for your questions, you will need to stay on top of people and advocate for yourself. Also don't hesitate to express your concerns they do listen and I have noticed improvements.
During treatment, did you feel like you were treated like a number or a human?
It took several visits for Dr. Lathi to warm up and have some bedside manner. For most every visit she was quick to get in and out. She didn't volunteer information about he process or ask if we had questions. When I did have questions she would answer them but I felt rushed and like it was a bother. She was often running late, I one E airhead 45 min in an exam room. If it weren't for my husband being with me to ask what was going on, I probably would have been forgotten, I don't recall being asked "how are you doing?" I think it's important for Dr.'s to check in with their patients.
Describe your experience with the nursing staff.
For the most part the nursing staff is great. However it seems to be a different nurse every visit. It would be nice if the nurse was the same nurse at least with the same doctor to begin to develop a relationship.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Ruth Lathi?
I do believe that she is a good doctor and cares about her patients she just isn't good at expressing it. It took the loss of the child that we conceived through IUI for her to show emotion. She is efficient when it comes performing procedures, I do trust her and she shows confidence. However, she doesn't explain the process or show what is happening on the screen often. She doesn't present the statistics or lab results in their entirety. When she does explain something it is quick and short. She gets in and gets out.
What one piece of advice would you give a prospective patient of Ruth Lathi?
Research the infertility process prior to the visit, come with questions and don't let her leave till they are all answered so that you understand.
Describe the protocols Ruth Lathi used in your cycles and their degree of success.
For my first 3 IUI's we did them all natural, no hormones and no trigger shots. This was a decision by Lathi, myself and my cardiologist. I have congenital heart disease and we wanted to minimize the chance of twins. We also were diagnosed with unexplained fertility so didn't feel like there was a problem with my eggs or ovulation. After this produced no results we opted to try clomid and and ovidrel. This was my idea and I wanted to take the chance. This worked and we conceived twins.(She didn't perform this IUI) LOL! It worked, but I lost one twin at 8.5 weeks and the other at 20 weeks. I was in the care of my OBGYN when I lost at 20 weeks.
Describe the costs associated with your care under Ruth Lathi.
We have insurance that covers up to 50% of 6 IUI's. They didn't code my husbands lab visits correctly and we were billed 100%. I have yet to see a bill for our first 4 IUI's
5
Doctor
Ruth Lathi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Stanford University
Sunnyvale
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
31
Treated
2015
Success with this Doc
Yes
Treatment
IVF
Diagnosis
Male Factor
9
[At Stanford] I saw a total of four other doctors when [Dr. Lathi] was busy, so if continuity with the same doctor is very important to you, Stanford might not be the clinic for you. Wait times to see her would vary from 5 minutes to 45 minutes, which could be frustrating.
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Age
31
Treated
2015
Success with this Doc
Yes
Race
Latino
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF
Diagnosis
Male Factor
9
During treatment, did you feel like you were treated like a number or a human?
I do believe they cared about my outcome, and Dr. Lathi (and all the doctors I saw) were very happy when my progress went well. Again, I do not know what happens when things go wrong, which is when I think patient treatment is key. I was at times frustrated with the clinic as a whole because I at times felt my time was not all that important to them, but I did not feel that way when I spoke to any of the doctors.
Describe your experience with the nursing staff.
The nurses were all very competent and very kind to me. Again I wanted to be informed and did not really want or care about being slowly lead through everything, so my desires may be very different than others. I got to know the receptionists and some of the nurses well and we would chat before I got to see the doctor, but in general they did their job (and did it well) but did not do anything extra (which is what I wanted).
How was your experience with Ruth Lathi?
Dr. Lathi is a good, friendly, competent doctor who would answer all my questions with one exception. No one at Stanford wanted to tell me my changes of successfully undergoing the process (I believe it is because my chances were good and they did not want to get my hopes up). In the clinic I saw a total of four other doctors when she was busy, so if continuity with the same doctor is very important to you, Stanford might not be the clinic for you. Wait times to see her would vary from 5 minutes to 45 minutes, which could be frustrating.
What one piece of advice would you give a prospective patient of Ruth Lathi?
As I mentioned before there may be a wait to see the doctor, and depending on everyone's schedule you may not see her for important visits (she did neither my egg extraction or implantation), so again if seeing the same doctor and having a strong rapport is important to you, perhaps there is a clinic that does it better.
8
Doctor
Ruth Lathi
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
9
Clinic
Stanford University
Sunnyvale
Nursing
Operations
Scheduling
Billing
Educational Resources
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0
Age
35
Treated
2016
Success with this Doc
No
Treatment
4 IUI, 2 Embryo Freezing
Diagnosis
Male Factor, Unexplained
0
They [Stanford fertility] have 2 phlebotomists that are unable to get blood samples from me without poking me at least twice. The front desk staff is unable to solve problems such as printer working, rescheduling appointments that are delayed for more than 40 min. Nurses cannot give proper instructions and fail to communicate with doctors about procedures. Specific doctors that I have seen have no sensitivity to what they say. There's a doctor there named Sarah Churchill, I think she is new. At the end of my first retrieval she told me I "didn't have that many eggs" so there was no justification for my severe pain after the retrieval. The only explanation she could come up with was "you are too sensitive to pain". Just now on the phone she said "patients with a low to intermediate response have to trigger with FSH". Finally, today I went in for a blood test. The order was wrong, so I ended up waiting again.....then when I went in the phlebotomist could not find a vein and got blood from my forearm. Later, I got a phone call today from their sta
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Age
35
Treated
2016
Success with this Doc
No
Race
Latino
Income
$200K - $499K
Occupation
Teacher
Order & Number of Docs Seen
3rd of 12 Docs
Treatment
4 IUI, 2 Embryo Freezing
Diagnosis
Male Factor, Unexplained
0
Describe your experience with Stanford University.
This clinic has no strengths for woman like me who are looking for an outstanding medical practice that will produce success. The clinic is always packed and you can wait between 5 to 45min for your appointment. The front desk can't even give you a receipt. For example, I paid my cycle in November and was told at the day that the printer wasn't working so they couldn't print a receipt. I called many times and asked different people about the receipt, today, 3 months later they were able to give me the receipt! Another example, las Tuesday I had an appointment at 11:45am. I arrived on time and waited for 45 min. I had to return to work. They called me and asked me to return at 4pm. So I did. AS I checked in the receptionist wanted to charge me for the copay again?!
During treatment, did you feel like you were treated like a number or a human?
Dr. Nakajima never listen to me. He never gave me an explanation for why we need IVF or any other treatment. He never addressed any of my concerns and would only answer my questions after I have asked sternly.
Describe your experience with the nursing staff.
Nursing staff is very incompetent. Mixed instructions, delay in returning emails/calls, long wait times at the clinic. It is extremely hard to communicate with them.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
  • Scheduled the wrong procedure
How was your experience with Steven Nakajima?
I started the treatment very hopeful as this doctor looks great on paper and Stanford has a great reputation. However, Dr. Nakajima would constantly forget about my condition and I would have to remind him of it. He also never expalined the results of the treatment or had the initiative to design an alternate protocol for me. He never explained how could I improve my success rates and failed to explain the course of the treatment. For example, at the end on my first retrieval, I though I was going to have an embryo transfer in my next cycle. When I called the clinic they told me that the clinic would be closed for the Holidays. I had canceled all my travel plans at that point, thinking I had to stay at home during the holidays for the transfer. Nobody at the clinic was able to explain to me the reason to which I wasn't going to do the transfer. I had to argue on the phone and demand for a phone consultation with the doctor. He then called and said I couldn't do the transfer because my body had to recover for a longer time?! He then also said that the outcome was poor and I shoudl try and bank more embryos before doing the transfer. Well, that would have been a good information to tell me in the beggining of the treatment. Also because I could decide to do the treatment with a clinic that does bundle packages. Now I am on my second cycle and I haven't seen him once. I have emailed him about 10 times and he never responded to my messages. In a nutshell, I am treated like some woman who is doing IVF in the clinic that he works. He knows nothing about me, how I feel about the treatment and where I stand right now. By far the worst doctor I have ever had.
What one piece of advice would you give a prospective patient of Steven Nakajima?
Find another doctor, because this one will not treat you with the dignity and respect that you deserve.
Describe the protocols Steven Nakajima used in your cycles and their degree of success.
IVF cycle 1 - 225IU Follistin, 150 Menopour. Follistin increased to 300IU at day 5 of stimulation, trigger with ovidrel and lupron. I have severe reaction after the retrieval. Retrieve 18 eggs, 10 mature and fertilized, 4 made it to blastocyst IVF cycle 2 - 300Follistin, 150 menopour, trigger with novarel and fsh 400IU. Retrival is in two days.
Describe your experience with your monitoring appointments.
Line around the corner every time.
Describe the costs associated with your care under Steven Nakajima.
12000 per IVF Cyle
0
Doctor
Steven Nakajima
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Stanford University
Sunnyvale
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
39 - 42
Treated
2011 - 2014
Success with this Doc
Yes
Treatment
8 IUI, 3 IVF, Donor Eggs
Diagnosis
Poor Egg Quality, Other
10
Everyone [at Stanford Fertility] was really knowledgable and helpful. The surgical nurses were so great in getting me ready for procedures and dealing with my IV-phobia. Everyone was very caring, especially when there was bad news....Stanford takes pretty much all insurance plans and they do have brochures for infertility plans that other companies sell to help you pay for IVF cycles.
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Age
39 - 42
Treated
2011 - 2014
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
1st of 3 Docs
Treatment
8 IUI, 3 IVF, Donor Eggs
Diagnosis
Poor Egg Quality, Other
10
Describe your experience with Stanford University.
The space is well-maintained, very polished and comfortable. They remember who you are so that checking in is very easy. Compared to my OB's office, it's like a spa!
During treatment, did you feel like you were treated like a number or a human?
She was so caring every step of the way. I had 2 miscarriages during the IUI phase of treatment and lost one IVF baby at 23 weeks. She was so sensitive to my tears of sadness and frustration. She was very positive with my treatment options, but also very realistic. She was all about helping me and my husband have a baby versus just trying to rack up bills. I am so grateful for my beautiful son, and she deserves so much credit for helping bring him into this world.
Describe your experience with the nursing staff.
Everyone was really knowledgable and helpful. The surgical nurses were so great in getting me ready for procedures and dealing with my IV-phobia. Everyone was very caring, especially when there was bad news.
How was your experience with Valerie Baker?
I appreciated how thoughtful and caring she was. If Dr. Baker isn't in on a day when you need to see her, you see her partner Dr. Lahti who is also really amazing. Dr. Baker gives you realistic expectations, but also brings a lot of hope and optimism. You get as much time as you need to understand things and get your questions answered.
What one piece of advice would you give a prospective patient of Valerie Baker?
Have a consultation visit to discuss your situation and your options. They do that first for all patients and it really helps everyone get off on the right foot and feel comfortable going forward.
Describe the protocols Valerie Baker used in your cycles and their degree of success.
For the first 4 IUIs I did Clomid. The second 4 used an injection protocol without additional estrogen. That same protocol was used for my 3 IVFs with my own eggs, but we did a month of estrogen priming before each IVF cycle. For my donor egg cycle, I was on priming of both estrogen pills and patches and then progesterone shots daily through the implantation and then for the first 12 weeks of pregnancy. While the IVF shots were mostly sub-cue, the progesterone shots were intramuscular and my husband gave them to me. They do a really good injectables training so you know how to mix the drugs, use both syringes and injection pens, etc. For all of my IUI cycles, I usually produced between 4-10 follicles. For my IVF cycles, I produced 8 eggs each time. We were fairly aggressive with drug levels given my age (not as much risk for hyper ovarian issues). For drugs, I used Menopur, Estrace pills, Vivelle patches, progesterone in oil, Ganirelix, and Follistim.
Describe the costs associated with your care under Valerie Baker.
Our insurance covered the first $20k and most of the visits were considered office visits for billing, so the $20k mostly went to the major procedures. That said, I think we probably spent $50k out of pocket (including all the donor fees) to get our son. My insurance was actually really good an the drugs were obtained through the mail-order pharmacy for the reduced plan rate. Stanford takes pretty much all insurance plans and they do have brochures for infertility plans that other companies sell to help you pay for IVF cycles.
10
Doctor
Valerie Baker
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Stanford University
Sunnyvale
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
40 - 41
Treated
2011 - 2012
Success with this Doc
?
Treatment
2 IUI, 2 IVF
Diagnosis
Poor Egg Quality, Unexplained
10
In my experience the nurses [at Stanford U] were awesome! I loved having their online email communication and even though it says 24 hours to respond, most of the time, they responded within 1-2 hours. I loved it! They always answered my questions and if they didn't know or needed to get information from Dr. Milki, they always responded within few hours. I never was left hanging or confused. They know that IF is very delicate and frustrating for us, we always want answers right now!... The online service is awesome, you can email anytime anywhere from your phone app or on computer. You can also pay and manage your bills that way as well.
+ Read more
Age
40 - 41
Treated
2011 - 2012
Success with this Doc
?
Race
European
Income
Occupation
Consultant
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
2 IUI, 2 IVF
Diagnosis
Poor Egg Quality, Unexplained
10
Describe your experience with Stanford University.
The online service is awesome, you can email anytime anywhere from your phone app or on computer. You can also pay and manage your bills that way as well.
During treatment, did you feel like you were treated like a number or a human?
Up until Dr. Milki, I've had female doctors and he never made me feel "weird" or uncomfortable and was always casual during our exams. He answered all my questions and was very direct with them. I felt he treated me as a human because when I asked about doing things outside of his recommendations, he would listen and weigh in his advice and gave me the option to choose which paths I wanted. I was never forced to do things his way. I would ask why he didn't suggest certain methods and he would give his reasons and advice why it was not recommended but always said but if you prefer to do it that way, we can do that. He made sure that I was in control of all the decision making.
Describe your experience with the nursing staff.
In my experience the nurses were aweome! I loved having their online email communication and even though it says 24 hours to respond, most of the time, they responded within 1-2 hours. I loved it! They always answered my questions and if they didn't know or needed to get information from Dr. Milki, they always responded within few hours. I never was left hanging or confused. They know that IF is very delicate and frustrating for us, we always want answers right now!
How was your experience with Amin Milki?
I liked that Dr. Milki was present for all appointments except for one. I also never felt intimidated from asking questions about things "we read on the internet about xxxx" as you know how annoying that is to doctors. Milki was always receptive and willing to answer questions. He can talk fast at times and throw out information or answers too quickly which I had to tell him to slow down and repeat himself which he never got frustrated or annoyed. I also like that he's very blunt and direct. I found Dr. Milki based on a close friend's recommendation who thinks like I do ...we don't like wishy washy doctors especially when dealing with IF. There are so many unknowns and so many "what ifs situations". I appreciate how Dr. Milki gives you direct facts even if they are not what you want to hear ... I never had conversations where he was condescending or indecisive like "well, you could do this but there's a slight chance of this and if you do that, slight chance of this...". I felt like because he was direct, it was easy to make difficult decisions whereas other doctors don't give you good clear guidance on the best path to take. I hope that makes sense?
What one piece of advice would you give a prospective patient of Amin Milki?
He's a doctor and gives you direct advice and provides facts to provide it. If you or your husband is engineer in any way, you will love him! If you want a warm fuzzy doctor that gives you hugs and sad droopy eyes when he gives you bad news, he's not the guy. If facts and direct answers empower you, he's the doctor for you!
Describe the protocols Amin Milki used in your cycles and their degree of success.
Our first IVF cycle was agonist cycle which I produce 17 eggs then 13 fertilized and I think 10 made to blast but when we did 3 day PGD testing, they all failed except one that later was a frozen transfer and didn't stick. Our 2nd IVF cycle was not agonistic? cycle, I think they call lupron? It's been awhile so I can't remember which we thought let's try for quality instead of quantity which resulted in 8 ER and only 4 fertilized but based on visual inspections, only 3 appeared to be viable and I did have positive pregnancy test but lost after 8 weeks which showed in earlier U/S tests that wasn't doing well and had weak heart beat.
Describe the costs associated with your care under Amin Milki.
Costs seemed comparable to other clinics. We took advantage of a program which we could do 2 fresh and 2 frozens for less than cost of 2 fresh IVFs. I think it was called Attain.
10
Doctor
Amin Milki
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Stanford University
Sunnyvale
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
40
Treated
2014
Success with this Doc
Yes
Treatment
10 IUI
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve
10
Last year I had the lab accidentally send a full vial of donor sperm back to the sperm bank, and discovered this two days before IUI. The clinic remedied the problem immediately by calling the sperm bank and paying to have them overnight the vial.... I’ve been really happy with Stanford overall. I will say that if you are looking to have all of your care performed by the same physician, this may not be the clinic for you...
+ Read more
Age
40
Treated
2014
Success with this Doc
Yes
Race
European, Ashkenazi Jewish
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
Treatment
10 IUI
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve
10
Describe your experience with Stanford University.
I’ve been really happy with Stanford overall. I will say that if you are looking to have all of your care performed by the same physician, this may not be the clinic for you. There are a team of doctors here, and they all work together, so while you see your primary doctor as often as possible, it isn’t always your doctor performing insemination or ultrasound if they are not on duty when you require your specific treatment or intervention
During treatment, did you feel like you were treated like a number or a human?
Dr. Lathi is definitely not the most warm and fuzzy doctor that I have seen at Stanford, and I’ve seen a lot of doctors there. I am in the medical field, and what I appreciate most is her candor, her willingness to talk through her thought process, citing current research, and then pausing to recognize that there is more to the fertility journey than numbers and logic. I recently experienced my third miscarriage, first discovered as an empty sac on ultrasound with her. She was so gentle, kind and compassionate. She really took the time to help me through the moment, to encourage me to be gentle with myself, and to be realistic, but never give up hope. I so appreciated her way of being with me. For a doctor that I never really associated with “warm and fuzzy,” she was really really wonderful when I needed her to be.
Describe your experience with the nursing staff.
Each doctor at Stanford is assigned a team of med techs who do the rooming and set up for ultrasound. Their nurses do much of the phone work, at least, when you are undergoing IUI. I suspect you see the nurses in person when you’re undergoing IVF a little more frequently. They are always polite, courteous, and empathetic.
What specific things went wrong at this clinic?
  • Lost or damaged samples
How was your experience with Ruth Lathi?
As I mentioned earlier, Dr. Lathi is not warn and fuzzy, but with that said, she is very compassionate. She talks through her line of thinking in a very palatable/understandable way, she addresses all of my concerns in a thoughtful manner, and she really blew me away when I learned I was about to miscarry for the third time. There was no sense of being hurried along. She sat with me, listened to all of my sadness and fear, and really helped me through the moment, and the “what next.”
What one piece of advice would you give a prospective patient of Ruth Lathi?
Dr. Lathi knows her stuff. If you are someone who needs a lot of emotional coddling, she may not be the doctor for you. If you are looking for someone who can explain the ins and out, where’s and whyfores of the process, a doctor who will be honest with you both clinically and emotionally, then she is a great choice. I think she’s also a great choice for medical professionals undergoing the fertility journey.
Describe the protocols Ruth Lathi used in your cycles and their degree of success.
I never thought I would do IVF. I’m a “choice mom” (meaning I’m single and used donor sperm to conceive my son), and had very little difficulty the first time around. I conceived him on my 3rd IUI when I was 39 years old. The second time around, I’ve had three miscarriages and three doctors, and now, at 43, I’m considering IVF. We went from natural (0 BFPs), to Letrazole (2 BFPs, 2 miscarriages), to follistim (1 BFP, 1 miscarriage) all with IUI. Dr. Lathi is now helping me to decide whether I will do IVF, or continue with Follistim and IUI.
Describe the costs associated with your care under Ruth Lathi.
My insurance doesn’t cover anything. About $345 per ultrasound. $600 per IUI. IVF with PGD testing is about 25K
8
Doctor
Ruth Lathi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Stanford University
Sunnyvale
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
32 - 35
Treated
2013 - 2016
Success with this Doc
?
Treatment
1 IVF
Diagnosis
9
[Stanford Fertility] has the ability to treat a lot of patients. Not the newest facility....Nursing staff is very knowledgable and warm. I dislike how I don't have an assigned nurse and I can never reach a nurse directly on the phone. A nurse calls me back on her own time which is tough because I might not be available....He [Dr Amin Milki] has a warm bedside manner but gives the facts straight. He also breaks down the science in a way that is extremely easy to understand but providing all of the details that you need. He is happy to entertain all follow up questions and thinks one step ahead of me. He also remembers all details of my fertility history at each visit so I feel like he truly 'knows' me....He is very busy so often times I feel rushed but I don't think he would ever make a hasty decision related to my treatment.
+ Read more
Age
32 - 35
Treated
2013 - 2016
Success with this Doc
?
Race
East Asian
Income
$500K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
9
Describe your experience with Stanford University.
Has the ability to treat a lot of patients. Not the newest facility.
During treatment, did you feel like you were treated like a number or a human?
He has a warm bedside manner but gives the facts straight. He also breaks down the science in a way that is extremely easy to understand but providing all of the details that you need. He is happy to entertain all follow up questions and thinks one step ahead of me. He also remembers all details of my fertility history at each visit so I feel like he truly 'knows' me.
Describe your experience with the nursing staff.
Nursing staff is very knowledgable and warm. I dislike how I don't have an assigned nurse and I can never reach a nurse directly on the phone. A nurse calls me back on her own time which is tough because I might not be available.
What specific things went wrong at this clinic?
  • Provided conflicting information
How was your experience with Amin Milki?
He is very knowledgable and warm yet very objective and straightforward. He is upfront with what he is sure about and things he is unclear on. He is very busy so often times I feel rushed but I don't think he would ever make a hasty decision related to my treatment.
What one piece of advice would you give a prospective patient of Amin Milki?
Have all of your questions lined up for each visit because he is busy!
Describe the protocols Amin Milki used in your cycles and their degree of success.
PGS and PGD due to a known genetic mutation in our family.
Describe the costs associated with your care under Amin Milki.
$15,000
10
Doctor
Amin Milki
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Stanford University
Sunnyvale
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
34 - 35
Treated
2014 - 2015
Success with this Doc
No
Treatment
IVF, Surrogacy
Diagnosis
7
[Nurses at Stanford Fertility] returns calls/text promptly, even on weekends. Very organized in coordinating my surrogate's trip out west....They were in the process of renovating... may be better in the future
+ Read more
Age
34 - 35
Treated
2014 - 2015
Success with this Doc
No
Race
East Asian
Income
$200K - $499K
Occupation
Entrepreneur
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
IVF, Surrogacy
Diagnosis
7
Describe your experience with Stanford University.
They were in the process of renovating... may be better in the future
Describe your experience with your nurse.
Returns calls/text promptly, even on weekends. Very organized in coordinating my surrogate's trip out west.
How was your experience with Steven Nakajima?
Strengths: Very scientific, which I appreciated. Very experienced. Did NOT sugar coat anything, which I also appreciated. Explained everything thoroughly, went through my charts and even made observations on my treatment from previous doctor. Weaknesses: At the time, he was new, and seemed to be getting settled, did not remember I did not get a period second time we met... Made a negative comment about my previous treatment during our first meeting (they apparently mis-timed my cycle)
What one piece of advice would you give a prospective patient of Steven Nakajima?
He will tell you the way it is. He will not comfort you if that is OK with you. He is positive in general, but will not give false hope. Ask questions, he will spend as much time answering as needed.
Describe the protocols Steven Nakajima used in your cycles and their degree of success.
I did not respond to the meds (gonatropin + menapur) so my cycle was extended and more meds were given for a longer period of time. Dr. Hakajima did not want to increase meds too much.
8
Doctor
Steven Nakajima
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Stanford University
Sunnyvale
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
29
Treated
2014
Success with this Doc
Yes
Treatment
1 Egg Freezing (cancer)
Diagnosis
10
Everyone was very organized and informed. Everyone wanted to make sure I had all of the questions answered and that I fully understood what was happening.
+ Read more
Age
29
Treated
2014
Success with this Doc
Yes
Race
Other
Income
$500K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Egg Freezing (cancer)
Diagnosis
10
During treatment, did you feel like you were treated like a number or a human?
My doctor was very matter-of-fact with the process and expected results, but still took the time to consider/ care about my own wishes. She always made sure that I completely understood what was happening and that ALL of my questions were answered. She wanted to make sure that we were doing what was right for my husband and me, and always made sure to take the time to hear from us.
Describe your experience with the nursing staff.
Everyone was very organized and informed. Everyone wanted to make sure I had all of the questions answered and that I fully understood what was happening.
How was your experience with Lynn Westphal?
She was extremely matter-of-fact and confident in the process + treatment -- at times this was not warm + fuzzy, but I always had confidence in her ability to give me the results I needed. In my opinion, it was the correct balance of friend + doctor -- she definitely cared about me as a person, but was extremely professional and made sure that her job at doctor was #1 priority.
What one piece of advice would you give a prospective patient of Lynn Westphal?
She is a true professional and will get the job done. She is not warm + fuzzy all the time, but she absolutely cares about her patients and will make sure that all questions + concerns are addressed.
10
Doctor
Lynn Westphal
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Stanford University
Sunnyvale
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
0
Age
36
Treated
2013
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
0
The office [Stanford Fertility] was scattered... always asking me what supplements/current meds I was on. It was very frustrating. After my 2nd IUI, I called to say I would be taking a break from treatments and never heard back from the practice. Seemed like I was a number and not important. I am sure they are very busy, but it made it seem like my fertility plan was not customized to me.
+ Read more
Age
36
Treated
2013
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
3 IUI
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
0
Describe your experience with Stanford University.
The office was scattered... always asking me what supplements/current meds I was on. It was very frustrating. After my 2nd IUI, I called to say I would be taking a break from treatments and never heard back from the practice. Seemed like I was a number and not important. I am sure they are very busy, but it made it seem like my fertility plan was not customized to me.
During treatment, did you feel like you were treated like a number or a human?
These clinics forget that we, the patients, do not understand every blood test number, every procedure, etc. They assume you understand exactly what is is happening, when you do not. They do not look at the individual... they move you through the clinic as quickly as possible.
Describe your experience with the nursing staff.
they could not keep up with what medicines i was taking. very frustrating.
What specific things went wrong at this clinic?
  • Lost paperwork
  • Failed to call with results
  • Failed to inform you of changes in protocol
How was your experience with Ruth Lathi?
Dr. Lathi was efficient. The entire practice was not very personable.
What one piece of advice would you give a prospective patient of Ruth Lathi?
arm yourself with knowledge and coming with a list of questions. and also be ready to hear it bluntly... drs cant tell you they are going to get you pregnant.. they would not be doing their job if they did this. they can tell you what research says, and give % of success.
3
Doctor
Ruth Lathi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Stanford University
Sunnyvale
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
36 - 37
Treated
2013 - 2014
Success with this Doc
Yes
Treatment
IVF
Diagnosis
Male Factor
7
After a DNC, I was not told I needed a special test six weeks later to make sure there wasn't any scar tissue left behind. As a result, when I went in to start another round, I had to delay my transfer for a month because I had to have the test done.
+ Read more
Age
36 - 37
Treated
2013 - 2014
Success with this Doc
Yes
Race
European
Income
$500K
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF
Diagnosis
Male Factor
7
During treatment, did you feel like you were treated like a number or a human?
Stanford in general felt a little like a puppy mill. They had a process that I was pushed through. For the most part it worked, but I did not feel there was much warmth.
Describe your experience with the nursing staff.
they put together a written plan of what hormones to take when which was really helpful. they were also available on call for emergency phone calls when I had some light bleeding post transfer.
What specific things went wrong at this clinic?
  • Failed to order appropriate test
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
How was your experience with Ruth Lathi?
She is friendly, but a little impersonal. I never felt like we got to know her well nor did she get to know us. I bet if you said my name to her, she wouldn't remember me. I do think she knows her stuff medically speaking. She suggested, given our situation, to skip IUI and go straight to IVF. It took just two transfers and we now have an adorable 7-month-old.
What one piece of advice would you give a prospective patient of Ruth Lathi?
She is efficient and capable. If you don't need someone to hold your hand and make you feel better, then she is a good doctor to consider.
7
Doctor
Ruth Lathi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Stanford University
Sunnyvale
Nursing
Operations
Scheduling
Billing
Educational Resources
– Read less
10
Age
39
Treated
2016
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
10
This happened to me twice, where I was about ready to start the transfer process and the doctor realized I hadn't been vaccinated for chicken pox so it delayed the transfer by two months. the second time around with dr. nakajima [at Stanford], just before we started the transfer process, they wanted me to be tested for varicela again and it turns out the first time around the vaccine did not take and again I was delayed by two months. Both times I could have had the chicken pox vaccine done months ahead of go-time if someone had remembered to check.
+ Read more
Age
39
Treated
2016
Success with this Doc
Yes
Race
European
Income
$500K
Occupation
Operations
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
10
During treatment, did you feel like you were treated like a number or a human?
he always took his time to explain all steps in the process. he was inclusive of my husband as well. he had a warm bedside manner and was empathetic.
What specific things went wrong at this clinic?
  • Failed to order appropriate test
How was your experience with Steven Nakajima?
Fantastic bedside manner. Very warm and friendly to both me and my husband. Genuinely excited for our success. Never rushed through any appointment. Always available.
What one piece of advice would you give a prospective patient of Steven Nakajima?
Hire him!
Describe the protocols Steven Nakajima used in your cycles and their degree of success.
I already had three frozen embryos so he only had me do a saline water test to make sure no damage in the uterus from a past birth, blood work to make sure no new issues had surfaced such as thyroid, the implant, the follow-up visits.
10
Doctor
Steven Nakajima
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Stanford University
Sunnyvale
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
6
Age
30 - 32
Treated
2013 - 2015
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve, Unexplained
6
It would take hours sometimes days to get someone to answer me or give results. In this process every minute not knowing is unbearable!
+ Read more
Age
30 - 32
Treated
2013 - 2015
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve, Unexplained
6
During treatment, did you feel like you were treated like a number or a human?
Loved Dr Melki. He works 7 days a week including Holidays... He really wanted to give us a baby.. I felt it. His staff... Not so much. Terrible to get a hold of and I wouldn't get lab results for hours after I knew they had them. But loved Dr Melki he was honest, not warm and fuzzy but realistic. I liked that.
Describe your experience with the nursing staff.
Very busy.. So busy they'd forget to make super important phone calls and updates
What specific things went wrong at this clinic?
  • Failed to call with results
  • Failed to convey critical information
How was your experience with Amin Milki?
Described previously
What one piece of advice would you give a prospective patient of Amin Milki?
If you're looking for someone to hold your hand and hug thru this process he's not it. He's very compassionate but he's extremely smart and realistic. He's 100% dedicated to doing everything he can for you
10
Doctor
Amin Milki
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Stanford University
Sunnyvale
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
?
Treatment
Egg Freezing
Diagnosis
10
The clinic [Stanford University] was clean, organized, professional, and timely. I felt like I was in good hands from the moment I walked in. I also really appreciated the kindness the lab technician showed me and how she supported me and made me feel at ease during the bloodwork....They were organized, kind, professional, understanding, and helpful....Dr. Lathi has been understanding and also follows up quickly with my questions in MyChart after my initial consultation.
+ Read more
Age
Treated
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
Egg Freezing
Diagnosis
10
Describe your experience with Stanford University.
The clinic was clean, organized, professional, and timely. I felt like I was in good hands from the moment I walked in. I also really appreciated the kindness the lab technician showed me and how she supported me and made me feel at ease during the bloodwork.
During treatment, did you feel like you were treated like a number or a human?
She listened to my questions and supported my decision to freeze my eggs.
Describe your experience with the nursing staff.
They were organized, kind, professional, understanding, and helpful.
How was your experience with Ruth Lathi?
Dr. Lathi has been understanding and also follows up quickly with my questions in MyChart after my initial consultation. She adjusted my medications after my AMH results came back, and recommended supplements to get my body ready for the retrieval.
What one piece of advice would you give a prospective patient of Ruth Lathi?
Ask as many questions as you have and feel comfortable following up after the appointments.
Describe the protocols Ruth Lathi used in your cycles and their degree of success.
I am still in the process and will start the cycle in June.
Describe the costs associated with your care under Ruth Lathi.
My next payment is $8000 plus bloodwork and medications.
10
Doctor
Ruth Lathi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Stanford University
Sunnyvale
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
38 - 39
Treated
2014 - 2015
Success with this Doc
No
Treatment
1 IUI, 2 IVF, 1 Egg Freezing
Diagnosis
8
They [the nurses] are SO nice and really take the time to make sure all of the steps and the protocols and you never feel rushed
+ Read more
Age
38 - 39
Treated
2014 - 2015
Success with this Doc
No
Race
European
Income
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 2 IVF, 1 Egg Freezing
Diagnosis
8
During treatment, did you feel like you were treated like a number or a human?
His staff and nurses are so caring and Dr. Milki is so warm and gentle. He's really wonderful, I'm just not getting good results :(
Describe your experience with the nursing staff.
They are SO nice and really take the time to make sure all of the steps and the protocols and you never feel rushed
What specific things went wrong at this clinic?
  • Provided conflicting information
How was your experience with Amin Milki?
He is very warm and gentle, however I do feel that he's always in a rush. I've asked him to call me personally to explain my genetic testing results and it's still been a week and no phone call.
What one piece of advice would you give a prospective patient of Amin Milki?
Ask him questions! He has a tendency to rush
9
Doctor
Amin Milki
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Stanford University
Sunnyvale
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
42 - 44
Treated
2013 - 2015
Success with this Doc
Yes
Treatment
6 IUI, 3 IVF, Egg Freezing
Diagnosis
10
Incredibly responsive. I could call or email with a question any time and they [the nurses] would always get right back to me.
+ Read more
Age
42 - 44
Treated
2013 - 2015
Success with this Doc
Yes
Race
European
Income
$500K
Occupation
Marketer or PR
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
6 IUI, 3 IVF, Egg Freezing
Diagnosis
10
During treatment, did you feel like you were treated like a number or a human?
Dr. Baker and the whole team were incredibly caring. They really got to know my husband and I...which made a stressful situation that much easier. Dr. Baker also explained EVERYTHING, which was incredibly reassuring.
Describe your experience with the nursing staff.
Incredibly responsive. I could call or email with a question any time and they would always get right back to me.
How was your experience with Valerie Baker?
Dr. Baker was warm, compassionate and incredibly thorough. I always felt I was getting the best possible care.
10
Doctor
Valerie Baker
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Stanford University
Sunnyvale
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
34 - 35
Treated
2009 - 2010
Success with this Doc
Yes
Treatment
1 Embryo Freezing
Diagnosis
10
She's [Dr. Westphal at Stanford Fertility] a warm caring doctor and spent time answering my multitude of questions. I have met with her of multiple occasions and she confirmed my pregnancy (which happened to be natural). She also counseled me after I was diagnosed with cancer and helped me make some decisions about further fertility preservation. She is a wonderful Doctor.
+ Read more
Age
34 - 35
Treated
2009 - 2010
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Embryo Freezing
Diagnosis
10
During treatment, did you feel like you were treated like a number or a human?
She's a warm caring doctor and spent time answering my multitude of questions. I have met with her of multiple occasions and she confirmed my pregnancy (which happened to be natural). She also counseled me after I was diagnosed with cancer and helped me make some decisions about further fertility preservation. She is a wonderful Doctor.
How was your experience with Lynn Westphal?
I could not be happier with Dr Westphal. She is an excellent clinician.
What one piece of advice would you give a prospective patient of Lynn Westphal?
Come with a list of questions. She is happy to answer them all.
Describe the costs associated with your care under Lynn Westphal.
10,000
10
Doctor
Lynn Westphal
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Stanford University
Sunnyvale
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less