Describe your experience with Southern California Reproductive Center.
Again, I did not expect to receive amazing personal care going in to SCRC, given it is a popular/busy office and I had heard other feedback that it is a somewhat business-like environment. I adored my friendly and competent phlebotomists, and the ultrasound technicians were also great!
As mentioned, it is very hard to get a hold of anyone over the phone. I made all of my next appointments in person.
And my favorite part was the office flexibility and efficiency. They had early morning appointments available, and I could get in and out without having to take time away from work. This was convenient and appreciated.
During treatment, did you feel like you were treated like a number or a human?
I admit, I did not expect to receive amazing personal care going in to SCRC. I had always been happy with my interactions with the doctors and liked the office when I visited, but I knew it was a popular/busy office and I had heard other feedback that it is a somewhat business-like environment. Dr. Danzer was kind and personable, but I had very little interaction with him. I also feel that my protocol and care was standardized, not personalized. I loved the phlebotomists and the ultrasound technicians! As for Dr. Danzer's nurses, I feel a bit conflicted. They were warm enough, but they made several errors I had to catch and it was somewhat difficult to get a hold of anyone in the office. I will say, I loved the office flexibility and efficiency. They had early morning appointments available, and I could get in and out without having to take time away from work. This was convenient and appreciated.
Describe your experience with your nurse.
As I mentioned, I feel a bit conflicted about Dr. Danzer's nurses. They were warm enough, and I appreciated their timely email responses. But they made several MAJOR errors I had to catch, once with my calendar and another with calling in the correct dosage of meds to my pharmacy. I have heard many other women complain about this same issue. I'm not sure how there have not been more serious consequences for some of the mistakes.
I will say, they were always present and available to speak with me at my appointment times. Initially, it was hard to get a hold of them when outside of the office. But then I built a good relationship with one of the nurses, and I think that made a difference.
What specific things went wrong at this clinic?
- Failed to call in prescriptions to pharmacy
- Lost appointments
- Failed to call with results
- Failed to order appropriate test
- Failed to inform you of changes in protocol
- Provided conflicting information
- Failed to convey critical information
How was your experience with Hal Danzer?
As I mentioned, Dr. Danzer was kind and personable, but I had very little interaction with him. I also feel that my protocol and care was standardized, not personalized.
I did have great trust in Dr. Danzer, that he knew what he was doing (his history and notariety speak for themselves) and that he would obtain the best results he could for us. I was okay with a more straight-forward approach, the results were more important to me than bedside manner. However, I would have liked a bit more personal experience and reflection on our specific case.
What one piece of advice would you give a prospective patient of Hal Danzer?
Definitely advocate for yourself, especially with his support staff. And I would try to build as much of a relationship with Dr. Danzer as possible early on. Try to get in front of him, when you can. A couple of times, I had to request to meet with him personally, which was arranged. I think that is helpful. Also, find one friend within his team - that helped us immensely.
Describe the protocols Hal Danzer used in your cycles and their degree of success.
Dr. Danzer used a standardized protocol - birth control pills, followed by an antagonist approach of Gonal F (primary) and Menopur (secondary), with Cetrotide and trigger at time of egg retrieval. We have not moved on to the transfer cycle with him yet, so not sure of his protocol there. I felt pretty fine on the medication. The staff met with me for instruction, and offered a helpful website with videos.
Because of my age, he did hit me with higher dosages. I was unsure of this, at the time, but now feel that might have been the right way to go. I ended up having to be on the meds for two extra days, for response growth. I came in for ultrasounds and blood draws every other morning. My egg retrieval went smoothly, however I did end up having slight OHSS about one week later. It cleared up the following week.
We were happy with our results at first, then a bit disappointed. Retrieved 20, but less than half fertilized. We did send most off for genetic screening, but the majority were abnormal. Dr. Danzer did offer good education on our results, which I appreciated.
Describe the costs associated with your care under Hal Danzer.
This was definitely not an inexpensive clinic, but I knew that going in. We were paying for the best. Both Dr. Danzer and the clinic/lab have stellar scores, no question. I was happy with the fact that the clinic did try to find us savings, where possible. I don't know that I would go so far as to say they worked with our budget, but they did try to get us some discounts.