Southeastern Fertility Center

Available Resources

Genetic counseling is not offered: Not OfferedAcupuncture is not offered: Not OfferedMental health counseling is not offered: Not OfferedNutrition counseling is not offered: Not OfferedAdministration of shots: OfferedCoordinating at-home nursing is not offered: Not OfferedSelling medication is not offered: Not OfferedProviding backup medication is not offered: Not Offered
Knoxville
11126 Kingston Pike
Knoxville, TN 37934
865-777-0088
On a scale from 0-10, how likely are you to recommend Southeastern Fertility Center to a friend?
Strongly recommend: 1Neutral: 19
2 assessments
  • 50% Strongly recommend (9-10)
  • 50% Neutral (7-8)
  • 0% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
?
Annual Cycles National Avg.
344
8.5
Average Doctor Score
1 doctor
2 assessments
10
Age
37 - 38
Treated
2015 - 2016
Success with this Doc
?
Treatment
3 IUI
Diagnosis
Male Factor
10
Mary [Nurse at Southeast Center for Fertility and Reproductive Surgery] is amazing. She always returns my calls within 3 hours, and gets whatever information I need. She's kind and compassionate, and confident in her work. She's a real blessing...They have a phlebotomist on-site, which is really convenient. She's AMAZING, and always hits you on the first try, and there's never more than a 3 minute wait for her. No appointment necessary for blood work, either, which is great when your schedule is in flux. Also, they will email you the results of your blood tests as soon as they're in! Most of the time, I know my scores before the nurse ever calls me, so I can review the numbers and do some Googling about the analysis before I speak with them, giving me time to think up all the questions I have...
+ Read more
Age
37 - 38
Treated
2015 - 2016
Success with this Doc
?
Race
European
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI
Diagnosis
Male Factor
10
Describe your experience with Southeastern Fertility Center .
They do not provide inspiration material in the sample room, so if you have to give your semen analysis or deposit in office (like we do, because of our physical distance from the clinic), then come prepared with your own stash. No TV or DVD player, either. They have free WiFi, but the signal ends about half-way into the room and a few feet from the chair. Cell signal is strong in the building, though. They have a phlebotomist on-site, which is really convenient. She's AMAZING, and always hits you on the first try, and there's never more than a 3 minute wait for her. No appointment necessary for blood work, either, which is great when your schedule is in flux. Also, they will email you the results of your blood tests as soon as they're in! Most of the time, I know my scores before the nurse ever calls me, so I can review the numbers and do some Googling about the analysis before I speak with them, giving me time to think up all the questions I have. The office is beautiful and very clean. The equipment is well maintained and they even have flat screens so you can see what's happening during ultrasounds. It's really interesting. They default to latex probe covers and gloves, so if you have a latex allergy (like me), be sure to let them know. They have non-latex available, so no worries.
During treatment, did you feel like you were treated like a number or a human?
I've felt like a human being throughout treatment. Dr. Keenan and his staff always take time to speak with me about any questions or concerns, no matter how minor or bizarre. When I lost my first pregnancy, the staff in the office treated me with kindness, warmth, and compassion. I honestly felt as if they were mourning with me. It was so helpful.
Describe your experience with your nurse.
Mary is amazing. She always returns my calls within 3 hours, and gets whatever information I need. She's kind and compassionate, and confident in her work. She's a real blessing.
How was your experience with Jeffrey Keenan?
When Dr. Keenan enters the room with me, he is fully in that room with me. He listens to what I say, he responds fully, and puts me at the forefront of his attention. I never leave feeling as if I wasn't heard or understood. I never feel like "just another patient." I feel like I'm the only patient he's seeing, and the only one who matters. Even better, he takes a moment to review my chart BEFORE he enters the room, so that he's aware of my history before we even start talking.
What one piece of advice would you give a prospective patient of Jeffrey Keenan?
I'd say to keep the first appointment brief, and read all of the literature he gives you on the first visit. You're going to be so overwhelmed with information, and the written literature he sends you home with answers 99% of the questions you think about when you walk out. You can always call them and speak to a nurse if you have any other questions. I felt like I asked a lot of questions that first visit that I didn't fully remember the answers to, but they were all answered in the literature I came home with, which was awesome.
Describe the protocols Jeffrey Keenan used in your cycles and their degree of success.
The strategy was to try 6 months of IUI's using Clomid to increase the number of eggs released for a better shot at conception, and to increase my husband's motility through some lifestyle changes and supplements. My husband's motility has greatly improved, and I did get pregnant on the 3rd IUI. Unfortunately, I lost the baby at 6 weeks.
Describe the costs associated with your care under Jeffrey Keenan.
So far, I've spent approximately $3,700. That includes 3 IUI's, 6 months of Clomid, blood work, ultrasounds, FemVue, supplements, etc. Each IUI is about $400 and they charge an extra $25 if it has to fall on a weekend or holiday. I have insurance - BC/BS TN. The office always bills insurance before billing me (except the FemVue and first visit, which I had to place a deposit on because of the high costs). They manage to squeeze more out of my insurance than I ever thought possible. Their billing coders are amazing.
10
Doctor
Jeffrey Keenan
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Southeastern Fertility Center
Knoxville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
25
Treated
2016
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Endometriosis, Poor Egg Quality, Uterine Fibroids
8
The receptionist [at Southeastern Center for Fertility] can make you feel dumb sometimes and she isn't very compassionate. The staff are mostly all sweet and helpful. I wish they did explain more, I feel they expect me to know what they mean when I don't. I always have to get them to explain more and feel ignorant.... Mary isn't knowledgeable about all the things we do. She also was the person on call to do an IUI one month and couldn't get it done when I came in because she couldn't get the catheter in. I was highly disappointed that day and I still had to pay the full IUI price even though I didn't have an IUI done.
+ Read more
Age
25
Treated
2016
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Endometriosis, Poor Egg Quality, Uterine Fibroids
8
Describe your experience with Southeastern Fertility Center .
The receptionist can make you feel dumb sometimes and she isn't very compassionate. The staff are mostly all sweet and helpful. I wish they did explain more, I feel they expect me to know what they mean when I don't. I always have to get them to explain more and feel ignorant.
During treatment, did you feel like you were treated like a number or a human?
They are all nice and helpful!
Describe your experience with your nurse.
Mary isn't knowledgeable about all the things we do. She also was the person on call to do an IUI one month and couldn't get it done when I came in because she couldn't get the catheter in. I was highly disappointed that day and I still had to pay the full IUI price even though I didn't have an IUI done.
What specific things went wrong at this clinic?
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
How was your experience with Jeffrey Keenan?
I wish he would do all my IUI treatments. The nurse and nurse practitioner always have trouble getting the catheter in and it's painful. Once Dr Keenan did it and he got it right in with no trouble. I do wish I saw him more and the nurse less. I also wish that they explained the cost more, I always have to ask the receptionist
What one piece of advice would you give a prospective patient of Jeffrey Keenan?
Ask a lot of questions and if you are having difficulty with the nurse or nurse practitioner just ask for Dr Keenan instead.
Describe the protocols Jeffrey Keenan used in your cycles and their degree of success.
I did clomid days 3-7 of cycle and did IUI the day after ovulation. They did not check to see how I responded to clomid the first 3 times. Finally this past appt they said they would do an ultrasound to see how I am doing on chlomid. If I'm not responding well they will switch my meds. I wish they would have checked the first time so that if I don't respond to chlomid I would have known and switched and not had to wait.
Describe the costs associated with your care under Jeffrey Keenan.
IUI cost around $400 each month. I have had to pay $60 each visit which is every 2 weeks for co-payment. I just had a laparoscoptomy in February and my insurance didn't cover it so had to pay $8000 out of pocket. I pay all blood work and chlomid.
7
Doctor
Jeffrey Keenan
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Southeastern Fertility Center
Knoxville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less