RMA of New York

Available Resources

Genetic counseling: OfferedAcupuncture: OfferedMental health counseling: OfferedNutrition counseling: OfferedAdministration of shots: OfferedCoordinating at-home nursing: OfferedSelling medication: OfferedProviding backup medication: Offered
Brooklyn
26 Court St.
Brooklyn, NY 11242
718-532-8700
Long Island
400 Garden City Plaza
Garden City, NY 11530
516-746-3633
NY - Downtown
594 Broadway
New York, NY 10012
212-906-7900
NY - Eastside
635 Madison Avenue
New York, NY 10022
212-756-5777
NY - Westside
200 West 57th Street
New York, NY 10019
212-256-8200
Westchester
15 North Broadway
White Plains, NY 10601
914-997-6200
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On a scale from 0-10, how likely are you to recommend RMA of New York to a friend?
Strongly recommend: 91Neutral: 23Don't recommend: 298.1
146 assessments
  • 64% Strongly recommend (9-10)
  • 16% Neutral (7-8)
  • 20% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
2,172
Annual Cycles National Avg.
344
146 assessments
10
Age
34
Treated
2016
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor, Unexplained
10
My only minor complaint about this clinic [RMA - White Plains] is that the major procedures have to be done in New York City. I initially picked the clinic because of its location. I also would have preferred that my doctor personally do my egg retrieval and transfer, but I know that's probably not realistic. I will mention that any time I was seen by another doctor, mine always followed up almost immediately with a personal phone call...
+ Read more
Age
34
Treated
2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1st of 3 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor, Unexplained
10
Describe your experience with RMA of New York.
My only minor complaint about this clinic is that the major procedures have to be done in New York City. I initially picked the clinic because of its location. I also would have preferred that my doctor personally do my egg retrieval and transfer, but I know that's probably not realistic. I will mention that any time I was seen by another doctor, mine always followed up almost immediately with a personal phone call.
During treatment, did you feel like you were treated like a number or a human?
He was very friendly and always took extra time to answer my questions and involve me in my treatment. He also is very easy to get in touch with.
Describe your experience with your nurse.
Everyone was wonderful. I felt the staff really knew who I was without looking Up my chart. For example, I need a note for work if I am going to be late because of a doctor appointment, and the nurses knew without me even having to ask eventually. It was nice to feel a relationship and geniuine caring.
How was your experience with Jeffrey Klein?
I like the Dr. Klein is so easy to reach. He always answers my emails right away, and I feel like he knows who I am as a patient of his. Not just someone whose chart he has to check before each visit. On the rare ocassion I had to see another doctor, Dr. Klein always called me himself to check up on me, go over results.
What one piece of advice would you give a prospective patient of Jeffrey Klein?
Don't be embarrassed to ask questions, because he is always willing to answer and explain.
Describe the protocols Jeffrey Klein used in your cycles and their degree of success.
Formy two IUI cycles I used 100mg of clomid on days 2-6 with the IUI on day 14. Neither resulted in pregnancy, but we have male factor infertility so we almost expected they wouldn't. For my IVF cycle I did an antagonist protocol with 225 of Gonal-f and starting with 150 of menopur all the way up to 300 of menopur for 8 days. The last 3 days I added .25 of cetrotide. I did a double Lupron and HCG trigger shot on day 9 and had my egg retrieval on day 11. They retrieved 10 eggs, 7 of which fertilized with ICSI. I am scheduled for a fresh transfer on day 16.
Describe the costs associated with your care under Jeffrey Klein.
My IVF was covered by insurance but there was a $1500 co-payment, $750 for the anesthesia and then the medicines had various co-payments. Almost all of them were covered and the ones that weren't didn't exceed $150. I didn't pay a co-payment per visit each time I saw the doctor. I had a a few small ($20 maybe) fees for blood work when I began all of my testing.
10
Doctor
Jeffrey Klein
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New York
Westchester
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
32
Treated
2016
Success with this Doc
No
Treatment
2 IVF
Diagnosis
Male Factor, Unexplained
10
Strengths-efficient and easy to make apnts. Weeknesses- require an insane anount of paperwork every single time. Wish it coukd be used for life and not sign every time we have a procedure done...The nursisng staff at RMA is ok. There are some absolutely wonderful nurses there and a few that need to work on organization. All are pleasant and have great bedside manner...One piece of advice is have your questions ready. He is willing to answer everything truthfully and take the time to spend with you. If you dont have anything to ask dont expect him to sit with you for hours. However take advantage of emailing him. Sometimes I have forgotten to ask something and shoot him a quick email and he ALWAYS responds.
+ Read more
Age
32
Treated
2016
Success with this Doc
No
Race
European, Ashkenazi Jewish
Income
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
Male Factor, Unexplained
10
Describe your experience with RMA of New York.
Strengths-efficient and easy to make apnts. Weeknesses- require an insane anount of paperwork every single time. Wish it coukd be used for life and not sign every time we have a procedure done.
During treatment, did you feel like you were treated like a number or a human?
Dr Jeffrey klein made my husband and I feel like humans rather than a number. He takes as much time as you need to talk at every apnt even if it is just a quick monitoring. I also love that 24/7 you can email him directly and he ALWAYS responds within minutes.
Describe your experience with the nursing staff.
The nursisng staff at RMA is ok. There are some absolutely wonderful nurses there and a few that need to work on organization. All are pleasant and have great bedside manner.
How was your experience with Jeffrey Klein?
Jeffrey klein is a wonderful doctor with excellent bedside manner. He takes his time with every patient and never makes you feel like a number. I have yet to have success with a frozen embryo transfer at RMA but I do not believe it is Dr Kleins fault. He has talked me through every step and answers my emails 24/7(when does he sleep haha). Overall a wonderful doctor.
What one piece of advice would you give a prospective patient of Jeffrey Klein?
One piece of advice is have your questions ready. He is willing to answer everything truthfully and take the time to spend with you. If you dont have anything to ask dont expect him to sit with you for hours. However take advantage of emailing him. Sometimes I have forgotten to ask something and shoot him a quick email and he ALWAYS responds.
Describe the protocols Jeffrey Klein used in your cycles and their degree of success.
IVF with ICSI Follostim Menopur Ganirelix lupron and hcg dual trigger 10 days of shots and retrieved 23 eggs 8 made it to day 5,biopsied and sent for pgs/pgd testing. 5 came back normal not affected by cystic fibrosis or any chromosonal issues. First FET-failed Second FET-chemical pregnancy Starting second round of IVF now. Same protocol. Note: we had to freeze my eggs and fertilize them 3 months later due to sperm issues so we lost a good amount of eggs in that process.
Describe your experience with your monitoring appointments.
It is first come first serve but they move very quickly. Monitoring hours are from 7:30-9:30 and between 8:30-9:30 it is slow and you walk in and out.
Describe the costs associated with your care under Jeffrey Klein.
Biopsy fees are $2000 out of pocket. PGS and PGD is all out of pocket and done through an outside lab. We payed over $10,000! Insurance covers my ivf but only until a certain amount.
10
Doctor
Jeffrey Klein
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New York
Westchester
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
34
Treated
2016
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
10
Monitoring [at RMA of White Plains] was during convenient times (early morning) before I had to go to work. I never had to wait very long. It was an efficient process. I have heard horror stories about wait times at other clinics and I didn't experience more than a 20 min wait here...strengths- relatively short wait times, organized staff, timely, treated like a human not a number, encrypted email system that makes communication easier, competent doctors and nurses, had successful treatment weakness- one of the phlebotomists didn't use gloves; one of the receptionists needs to keep patient details more discreet and make sure to follow HIPAA rules
+ Read more
Age
34
Treated
2016
Success with this Doc
Yes
Race
European
Income
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
10
Describe your experience with RMA of New York.
strengths- relatively short wait times, organized staff, timely, treated like a human not a number, encrypted email system that makes communication easier, competent doctors and nurses, had successful treatment weakness- one of the phlebotomists didn't use gloves; one of the receptionists needs to keep patient details more discreet and make sure to follow HIPAA rules
During treatment, did you feel like you were treated like a number or a human?
Dr Lederman was respectful and took adequate time to answer my questions. He treated me as an individual case, not as a number.
Describe your experience with your nurse.
Martha was compassionate and organized. She gave detailed instructions and promptly returned my questions, calls and emails.
How was your experience with Matthew Lederman?
Dr Lederman is competent, trustworthy, kind, and got the results we wanted. I did 2 cycles of injections and IUI, which did not result in a pregnancy. We then decided to move to IVF, which was successful on the first try with a frozen cycle. We now have a beautiful, healthy daughter. We have 3 embryos in the freezer to use in the future as well, which is wonderful. I will go back to Dr. Lederman when its time for baby #2.
What one piece of advice would you give a prospective patient of Matthew Lederman?
make sure to ask questions; he is open to answering any questions that may arise.
Describe the protocols Matthew Lederman used in your cycles and their degree of success.
I did clomid without IUI at another fertility clinic. I had a chemical pregnancy as a result. I ended up changing providers to Dr Lederman at RMA because of the higher success rates. We did 2 rounds of femara with IUI (negative pregnancy test) and then decided to be more aggressive and move to IVF. We used lupron and Ganirelix to suppress the LH surge and ovulation, then follistim and menopur to mature multiple eggs, then HCG for the maturation of the egg. I had 9 eggs retrieved. Of the 9 eggs, 7 were fertilized. 6 made it to the blastocyst stage. Of those 6, four of the embryos were viable (2 were aneuploid). I had 1 frozen embryo transferred 2 months later and it successfully implanted. We now have a beautiful daughter!
Describe your experience with your monitoring appointments.
Monitoring was during convenient times (early morning) before I had to go to work. I never had to wait very long. It was an efficient process. I have heard horror stories about wait times at other clinics and I didn't experience more than a 20 min wait here.
Describe the costs associated with your care under Matthew Lederman.
$15,000-$16,000
10
Doctor
Matthew Lederman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New York
Westchester
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
32 - 35
Treated
2013 - 2016
Success with this Doc
?
Treatment
5 IUI, 2 IVF
Diagnosis
Other, Unexplained
9
[RMA is] Very big and I didn’t like going into the city on the weekends. I would have also liked 6:30am blood draws because as a teacher we have to be at work extra early. The city team was differently organized and they had a more business like mindset.... Audrey the blood tech was amazing and so sweet. Loved her! Martha was efficient and to the point.
+ Read more
Age
32 - 35
Treated
2013 - 2016
Success with this Doc
?
Race
European
Income
$200K - $499K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
5 IUI, 2 IVF
Diagnosis
Other, Unexplained
9
Describe your experience with RMA of New York.
Very big and I didn’t like going into the city on the weekends. I would have also liked 6:30am blood draws because as a teacher we have to be at work extra early. The city team was differently organized and they had a more business like mindset.
During treatment, did you feel like you were treated like a number or a human?
Human but I did feel that at times he forgot my name, case.
Describe your experience with your nurse.
Audrey the blood tech was amazing and so sweet. Loved her! Martha was efficient and to the point.
What specific things went wrong at this clinic?
  • Failed to call with results
How was your experience with Jeffrey Klein?
I had a mixed experience. I was a patient of Stangel (whom i did 4 IUI’s and 1 IVF resulting in 1 love birth and 1 vanishing twin) whom retired, so I was given to Klein as a result. I liked him but i felt different than I felt with Stangel. He was great with email and when I asked him to do my IUI with injections he didn’t want to but after convincing him that I knew the risks, he did it and that gave me my second son 😊
What one piece of advice would you give a prospective patient of Jeffrey Klein?
Know your body and what you need.
Describe the protocols Jeffrey Klein used in your cycles and their degree of success.
We did an ivf with PGD after my last two FETs resulted in miscarriages. I was told that I started to ovulate early and they only got 9 eggs, 2 worth while. They transferred an AA grade embryo and it failed they think due to ashermans. I was angry that he didn’t have me repeat an HSG beforehand so I had one afterword and they saw the scar tissue. I asked him to do an IUI because I had extra injectables and he reluctantly did it with my next hysteroscopy scheduled and it actually worked resulting in my second son.
Describe your experience with your monitoring appointments.
First come first serve and because I had to be at work early I would arrive 45 minutes early to secure my #1 spot on line.
Describe the costs associated with your care under Jeffrey Klein.
It was over $15K for ivf with PGD
8
Doctor
Jeffrey Klein
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
RMA of New York
Westchester
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
37 - 40
Treated
2011 - 2014
Success with this Doc
Yes
Treatment
2 IUI, 7 IVF
Diagnosis
PCOS, Unexplained
10
I was with Dr. Lederman when he was part of Continum Reproduction [acquired by RMA of New York]...I can't say enough about Dr. Lederman's nursing staff. He only had 2 nurses that were taking care of everyone. They would respond to emails and phone calls in a timely manner. They would always answer any questions that I had regarding results or anything else that I may be inquiring about.
+ Read more
Age
37 - 40
Treated
2011 - 2014
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 7 IVF
Diagnosis
PCOS, Unexplained
10
Describe your experience with RMA of New York.
I was with Dr. Lederman when he was part of Continum Reproduction. All of the retrievals and transfers were done int he New York City office. I did 9 cycles in that clinic and everyone there was great. The nurses and embryologists were terrific. There was not one person in either location that I could say a bad word about.
During treatment, did you feel like you were treated like a number or a human?
The office that Dr. Lederman practiced out of in Mt. Kisco was very small. There were only 4 people in the office, Dr. Lederman, his 2 nurses and the office manager. Every time I walked into the office, everyone knew me by name. I never had to check in at the front desk, because the office manager knew me immediately and would let them know I was there. The nurses were great, and were very compassionate when a cycle didn't work. They were also very happy when a cycle did work. They would hug us as we graduated to our OB. Dr. Lederman was the only doctor that I dealt with (there were a few times that I had to have a transfer or a retrieval done by someone else). He would call with results and would sit with us after a cycle didn't work. He was willing to work with me and listen to my ideas about what I could do differently. As someone who suffered through so many rounds of fertility treatments, I did a lot of internet research. I would also ask Dr. Lederman what he thought about the latest thing that I read about. Instead of making me feel like an idiot or just dismissing it, he would listen and encourage me to do what I felt would make me feel better. I'm not saying that trying the things I read on the internet helped, but if nothing else, they may have put my mind in the right place. I can't say enough about Dr. Lederman and his team. Not once did he ever make me feel discouraged.
Describe your experience with the nursing staff.
I can't say enough about Dr. Lederman's nursing staff. He only had 2 nurses that were taking care of everyone. They would respond to emails and phone calls in a timely manner. They would always answer any questions that I had regarding results or anything else that I may be inquiring about. They would be really happy for you if you got a positive outcome. They excitement was heard in their voice when they would call with results, or when they would tell you about going in to hear the heartbeat for the first time. They were also really sympathetic if things didn't work out, and would show compassion for what you were going through.
How was your experience with Matthew Lederman?
Dr. Lederman was great with me. He was willing to sit with me and explain things. He would always answer any questions that I had. If I called, he would call me back personally and not have a nurse call me. I truly felt like he was vested in helping me get pregnant. Not once did he encourage me to give up. He always let me feel like I had control over what was happening in my treatments.
What one piece of advice would you give a prospective patient of Matthew Lederman?
I found Dr. Ledderman to be just the kind of fertility doctor that I needed. I think that if you are up front with him and tell him what you are looking for, he will be honest with you and try and help you achieve your goals.
Describe the protocols Matthew Lederman used in your cycles and their degree of success.
We used a few protocols. Dr. Lederman worked with my natural cycle, instead of using birth control pills with me. He didn't like the reaction that I would have while take the pills and didn't want me to take them. The medications that I used in the cycles were: Menopur - used in all cycles Follistim - used in all cycles Lupron - used in all cycles Ganirelix - used after first cycle due to not using birth control pills ( I have an adverse reaction to birth control pills) PIO Shots - Used after first 2 cycles due to having better results Progesterone Suppositories - used in first 2 cycles Doxycycline - used in all cycles Medrol - used in all cycles Metformin - Used after 1st cycle to help with my PCO tendencies I also suggested taking a baby aspirin and Dr. Lederman included that in my regimen. Our first cycle produced very few embryos, due to the eggs be polyspermy. Dr. Lederman suggested that we use ICSI to eliminate this happening again. I was able to get pregnant with a singleton on my second cycle and I gave birth to my son. When my son was 6 months old I started trying again to get pregnant. I had a very hard time. I had 2 chemical pregnancies. Dr. Lederman suggested that we have the embryos tested with PGS after that so that we could ensure that the embryos were were using were viable. We did one last cycle with Dr. Lederman to retrieve eggs and do a fresh transfer. Dr. Lederman's group had just been bough by RMA at the time and they had a different protocol for the embryos that was having better results. We were able to get 5 embryos from that retrieval that were viable after the PGS testing on the 5th day. We did 3 transfers that didn't work, with single embryos. Our last transfer we put back the 2 remaining embryos and I was pregnant with twins. They were born at 34 weeks.
Describe your experience with your monitoring appointments.
Dr. Lederman and his staff would open the office early to accommodate people's work schedules. He would see me at 7 or 7:30am most days, so that I could get to work by 8am.
Describe the costs associated with your care under Matthew Lederman.
My insurance covered almost all my costs. I had to pay for the first 2 IUIs that I did, because I didn't check to see if fertility treatments were covered. We also had to pay for the last frozen transfer and the PGS testing. The PGS testing was not covered by the insurance. The last frozen transfer was done after I started a new job and we had used all the fertility coverage on my husbands insurance with the first 2 rounds.
10
Doctor
Matthew Lederman
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New York
Westchester
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
30
Treated
2012
Success with this Doc
Yes
Treatment
1 IUI, 2 IVF, 1 Egg Freezing
Diagnosis
Unexplained
10
I think the clinics [RMA of NY] strengths are their staffing and knowledge. In this type of situation you want to feel like people care and I did feel as if they all cared. When I had to go to the New York City for monitoring, it is a bit different. That was more like a factory of getting you in and out, but I think that is good because you want to get in and out, especially if you are just there for blood. When I saw a doctor there, he was great and treated me as a patient, not a number. I do prefer the small office though. I highly recommend RMANY.
+ Read more
Age
30
Treated
2012
Success with this Doc
Yes
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 2 IVF, 1 Egg Freezing
Diagnosis
Unexplained
10
Describe your experience with RMA of New York.
I think the clinics strengths are their staffing and knowledge. In this type of situation you want to feel like people care and I did feel as if they all cared. When I had to go to the New York City for monitoring, it is a bit different. That was more like a factory of getting you in and out, but I think that is good because you want to get in and out, especially if you are just there for blood. When I saw a doctor there, he was great and treated me as a patient, not a number. I do prefer the small office though. I highly recommend RMANY.
During treatment, did you feel like you were treated like a number or a human?
I felt treated like a human because I was always greeted and cared for. My questions were always answered and I was never rushed. Dr. Lederman and all of his staff really seemed to care and hope for the best possible outcome for all of their patients.
Describe your experience with your nurse.
The whole nursing staff at RMA was amazing. Martha was who I dealt with on a daily basis and she was great. She always made me feel welcome and always got back to me very fast whether on the phone or through email. She really made this experience a great one.
How was your experience with Matthew Lederman?
This was my second time using Dr. Lederman and we couldn't be happier. He did his research before I came in and discussed things from our previous fertility treatments. He always asked about how I was doing and was always wiling to answer any questions. He also made it a point to say he is always available through email or if you call the office. During my retrieval and transfer, I could see he cared by the way he spoke to myself and my husband.
What one piece of advice would you give a prospective patient of Matthew Lederman?
I would give the same advice for someone seeing any doctor and that would be write all your questions and concerns down. This way you are prepared when you see him.
Describe the protocols Matthew Lederman used in your cycles and their degree of success.
I know this IVF cycle was a little more aggressive then my first cycle because we were trying to get more eggs, so we could freeze some in case we want more children. I was happy with how Dr. Lederman handled all my procedures and medication.
Describe your experience with your monitoring appointments.
I found the monitoring appointments to go fine. It was on a first come, first serve basis. I tried to get there early and was always seen in a timely manner. I liked how they did their monitoring hours.
Describe the costs associated with your care under Matthew Lederman.
I am not sure of the costs
10
Doctor
Matthew Lederman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New York
Westchester
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
36
Treated
2007
Success with this Doc
Yes
Treatment
2 IUI, Donor Sperm
Diagnosis
10
I felt like a human. The only problem I had was that I was always asked to sign in when I arrived at the office and then the sign in sheet was left out for everyone to see. I was concerned about my privacy and how the lack thereof could affect me at work. The receptionist laughed about me crossing out my name when I left, and I told her that it wouldn't be funny if I lost my job. Hopefully they've become more careful about privacy.
+ Read more
Age
36
Treated
2007
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, Donor Sperm
Diagnosis
10
Describe your experience with RMA of New York.
all said already- weakness back in 2007, having to sign in and let everyone see your name everything else was positive
During treatment, did you feel like you were treated like a number or a human?
I felt like a human. The only problem I had was that I was always asked to sign in when I arrived at the office and then the sign in sheet was left out for everyone to see. I was concerned about my privacy and how the lack thereof could affect me at work. The receptionist laughed about me crossing out my name when I left, and I told her that it wouldn't be funny if I lost my job. Hopefully they've become more careful about privacy.
Describe your experience with the nursing staff.
Honestly, I mostly worked directly with Dr. Klein but I don't remember any negative interactions with anyone other than a receptionist who found my concern for privacy amusing.
What specific things went wrong at this clinic?
  • Failed to convey critical information
How was your experience with Jeffrey Klein?
I interviewed one other doctor and much preferred Dr. Klein. Convenience was a factor but I also prefered Dr. Klein's manner. He did not recommend medication for me (at age 36) and the other doctor did. I got pregnant on my first try, with two back to back IUI's. I didn't love that when I talked about tracking my fertility he called that the "loosy goosy method." I actually found ovulation predictor kits ineffective but have a good sense of when I'm ovulating, so didn't need them. I also was on thyroid medication and dropped off my blood test results with him, expecting that he would manage that, but I got the feeling that he never looked at them, and was told by the receptionist that he wouldn't. That's fine. I found another endocrinologist to manage that during my pregnancy, but would have felt much safer being told that right away. I didn't know what questions to ask. I still recommend him, but recommend that you make sure to ask if there are any concerns so you know what is in his domain and what isn't. All in all, I got what I went there for and ended up very happy. Oh- inseminations had to be performed in the city but I was able to have all the testing done in White Plains.
What one piece of advice would you give a prospective patient of Jeffrey Klein?
Just talk to them about privacy if that's a concern for you, and ask questions about any medical concerns so you know if you need to see another specialist as well.
Describe the protocols Jeffrey Klein used in your cycles and their degree of success.
Simple IUI, back to back. I had to get them paperwork in order to have the sperm sent there. I had a blood test to check my FSH levels. Then I went in when I suspected that I was ovulating and had an ultra sound. He recomended a trigger shot just to make sure that the egg would be released at the right time, being that all the inseminations only happened in the mornings. He didn't go over whether this carried any risk and I didn't ask. He did not recommend any medication and I didn't need any. Inseminations were fine, doctors were nice and wished me luck. After the inseminations I was asked to come in for a blood test, maybe in two weeks to determine pregnancy. I got the call later that day and asked how strong the numbers were (someone who had been through fertility treatments told me to ask). She told me what range was good and what mine were. She told me to come back in a few days later for another blood test to see if the numbers doubled. Then at 6 weeks maybe, I went in to hear the heart beat. Soon after he referred me to an OB practice and wished me well.
Describe the costs associated with your care under Jeffrey Klein.
I think my insurance covered everything but the sperm.
9
Doctor
Jeffrey Klein
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New York
Westchester
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
38
Treated
2015
Success with this Doc
?
Treatment
4 IUI, 1 IVF
Diagnosis
Tubal Blockage, Other, Unexplained
9
For the most part there was a line [for monitoring at RMA New York] since we're in a metro area. They were pretty quick with the bloodwork. They would tell us ahead of time to make sure we got in early, but traffic to get there was a factor as well - so it was a domino affect. They wouldn't be able to control how many people would come in everyday.
+ Read more
Age
38
Treated
2015
Success with this Doc
?
Race
South Asian
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, 1 IVF
Diagnosis
Tubal Blockage, Other, Unexplained
9
During treatment, did you feel like you were treated like a number or a human?
He did get to know us individually and made sure we knew that we could reach him via email if needed to answer any questions along the way. I liked that he gave us all of the different options and issues that may crop up from beginning to end and even told us to discuss payment options with finance since there were a few different ways we could go about paying since it was out of pocket.
Describe your experience with the nursing staff.
They would coordinate with each other about what was going on. If something didn't match up with what I heard I would tell them and they would find out immediately. They were polite and compassionate and informative.
What specific things went wrong at this clinic?
  • Provided conflicting information
How was your experience with Jeffrey Klein?
He has a warm bedside manner. Explains all of the pros and cons realistically. Conscious of my anxiety with procedures and tried to make them as comfortable as they could be. Made time when he could, but had a lot of patients so there was only so much time.
What one piece of advice would you give a prospective patient of Jeffrey Klein?
There will be a litany of tests and schedule any conversations ahead of time and not during the prime morning hours if you can help it. He will tell you everything including things you may not want to hear.
Describe your experience with your monitoring appointments.
For the most part there was a line since we're in a metro area. They were pretty quick with the bloodwork. They would tell us ahead of time to make sure we got in early, but traffic to get there was a factor as well - so it was a domino affect. They wouldn't be able to control how many people would come in everyday. Sometimes it was smooth sailing.
9
Doctor
Jeffrey Klein
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
RMA of New York
Westchester
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
39 - 41
Treated
2011 - 2013
Success with this Doc
Yes
Treatment
4 IUI, 1 IVF, 1 Egg Freezing, Donor Sperm
Diagnosis
Tubal Blockage
8
Office staff was curt or even rude. Plan of care was "by the book" not necessarily to my specifics... Expect good results but not a lot of hand holding and warm cozy feelings. They run a very efficient factory with high ratings but not touchy-feely.
+ Read more
Age
39 - 41
Treated
2011 - 2013
Success with this Doc
Yes
Race
European, Ashkenazi Jewish
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, 1 IVF, 1 Egg Freezing, Donor Sperm
Diagnosis
Tubal Blockage
8
During treatment, did you feel like you were treated like a number or a human?
Office staff was curt or even rude. Plan of care was "by the book" not necessarily to my specifics. Ectopic preg was completely missed as a preg test was not done to confirm neg outcome of IUI.
Describe your experience with the nursing staff.
They answered questions but I didn't get a lot of compassion at missed attempts or after ruptured ectopic that almost killed me.
What specific things went wrong at this clinic?
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
How was your experience with Jeffrey Klein?
Initial impression was good. Over the course of several treatments, failed cycles and two attempts he became more distant. Second pregnancy I was made to feel as though I was more of an inconvenience than a patient. As if I were greedy wanting to try to have a second child.
What one piece of advice would you give a prospective patient of Jeffrey Klein?
Expect good results but not a lot of hand holding and warm cozy feelings. They run a very efficient factory with high ratings but not touchy-feely.
Describe the protocols Jeffrey Klein used in your cycles and their degree of success.
First cycle was just IUI, second used ovidrel and IUI, third was Clomid, Ovidril and IUI (I had severe reaction to Clomid), 4th was injectable with Ovidril and IUI (result ectopic). Last was injections, egg retrieval, IVF, 3 embryo transfer resulting in 1live birth, 1 embryo frozen. 1 year later, embryo transfer resulting in 1live birth.
Describe your experience with your monitoring appointments.
Usually convenient. I was there at odd hours but could be forced to wait, especially my second experience, almost as a vendetta even if I was the first patient there.
Describe the costs associated with your care under Jeffrey Klein.
~15k
8
Doctor
Jeffrey Klein
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
RMA of New York
Westchester
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
33
Treated
2016
Success with this Doc
No
Treatment
IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
8
I love Dr. Lederman and his nurse Martha [at RMA White Plains]. The finance staff is terrible and the phone system is frustrating, but Dr. Lederman really gives 100%...The clinic is very large and when you have to go to NYC location it is incredibly overwhelming, plus parking is awful....There have been times where the billing staff has been awful and made major mistakes that I have corrected. Sometimes I do feel like a number.
+ Read more
Age
33
Treated
2016
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
8
Describe your experience with RMA of New York.
The clinic is very large and when you have to go to NYC location it is incredibly overwhelming, plus parking is awful.
During treatment, did you feel like you were treated like a number or a human?
He is available 24 X 7 by phone or email. He will ALWAYS return my calls and spend time answering my questions. After miscarrying my first every pregnancy after IVF I was devastated and looking for someone to blame, but he has been there for me every step of the way.
Describe your experience with your nurse.
Martha is very kind. Sometimes it seems the staff is overwhelmed with too many people, but she is helpful.
What specific things went wrong at this clinic?
  • Provided conflicting information
How was your experience with Matthew Lederman?
I love Dr. Lederman and his nurse Martha. The finance staff is terrible and the phone system is frustrating, but Dr. Lederman really gives 100%.
What one piece of advice would you give a prospective patient of Matthew Lederman?
He can be very clinical, so you may have to ask him to explain things in a more simple way. Just know that you can ask him anything at anytime and he will get back to you, even when he is on vacation.
Describe the protocols Matthew Lederman used in your cycles and their degree of success.
I used the "standard" protocol for my first IVF and did not respond well, resulting in only 4 eggs and 2 making it for PGD testing. He now changed the protocol and I'm hoping to start again. He has also done a lot of testing to find out why I miscarried at PGD/PGS tested embryo.
Describe the costs associated with your care under Matthew Lederman.
We have insurance, thank god! So it has costs us about 7K with medication.
9
Doctor
Matthew Lederman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
RMA of New York
Westchester
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
33 - 35
Treated
2014 - 2016
Success with this Doc
Yes
Treatment
IVF, Donor Eggs
Diagnosis
Unexplained
10
The [RMA] White Plains office is great, it's very small and you can get in and out very quickly. The NYC office is a little more clinical and like you're a number...The donor egg nursing staff is very engaged and responsive. I thought they did a great job matching our donor and responding to our questions and concerns...The most important change Dr. Klein used was only utilizing day 5 transfers for our embryos. Our prior clinic used day 3 transfers and they were not successful. He also allowed us to transfer multiple embryos each time, which greatly improved our odds of success...
+ Read more
Age
33 - 35
Treated
2014 - 2016
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Lawyer
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
IVF, Donor Eggs
Diagnosis
Unexplained
10
Describe your experience with RMA of New York.
The White Plains office is great, it's very small and you can get in and out very quickly. The NYC office is a little more clinical and like you're a number.
During treatment, did you feel like you were treated like a number or a human?
Dr. Klein is incredibly reachable and responsive. He answered all of my questions reasonably and bluntly.
Describe your experience with your nurse.
The donor egg nursing staff is very engaged and responsive. I thought they did a great job matching our donor and responding to our questions and concerns.
How was your experience with Jeffrey Klein?
Dr. Klein was amazing. He was very realistic with us about our chances and was still willing to help us. He was very responsive on email and in visits. He gives a frank assessment of your situation and was a welcome relief from doctors who gave us the runaround.
What one piece of advice would you give a prospective patient of Jeffrey Klein?
Email him - he's very responsive. If you're not a fan of the blunt reality of your situation, he's not your guy.
Describe the protocols Jeffrey Klein used in your cycles and their degree of success.
The most important change Dr. Klein used was only utilizing day 5 transfers for our embryos. Our prior clinic used day 3 transfers and they were not successful. He also allowed us to transfer multiple embryos each time, which greatly improved our odds of success.
Describe the costs associated with your care under Jeffrey Klein.
More than $20,000 per cycle.
10
Doctor
Jeffrey Klein
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New York
Westchester
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
29
Treated
2016
Success with this Doc
Yes
Treatment
3 IUI, IVF, 1 Embryo Freezing
Diagnosis
Unexplained
10
Dr. Klein is by all accounts an excellent doctor (and I'm the daughter of a doctor, and I have two Ivy League degrees, so I'm a VERY well informed, picky patient!). His attention to detail and understanding of data/risks and medical care is top notch. In addition, he is incredibly caring and compassionate - a rare blend. He is highly practical, but knows when to be cautious, and is one of the best practitioners in the field. Anyone with fertility challenges is lucky to be his patient, and my 9-week old embryo and I will be sad to leave!
+ Read more
Age
29
Treated
2016
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$500K
Occupation
Investor
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, IVF, 1 Embryo Freezing
Diagnosis
Unexplained
10
During treatment, did you feel like you were treated like a number or a human?
Dr. Klein is by all accounts an excellent doctor (and I'm the daughter of a doctor, and I have two Ivy League degrees, so I'm a VERY well informed, picky patient!). His attention to detail and understanding of data/risks and medical care is top notch. In addition, he is incredibly caring and compassionate - a rare blend. He is highly practical, but knows when to be cautious, and is one of the best practitioners in the field. Anyone with fertility challenges is lucky to be his patient, and my 9-week old embryo and I will be sad to leave!
How was your experience with Jeffrey Klein?
Dr. Klein is by all accounts an excellent doctor (and I'm the daughter of a doctor, and I have two Ivy League degrees, so I'm a VERY well informed, picky patient!). His attention to detail and understanding of data/risks and medical care is top notch. In addition, he is incredibly caring and compassionate - a rare blend. He is highly practical, but knows when to be cautious, and is one of the best practitioners in the field. Anyone with fertility challenges is lucky to be his patient, and my 9-week old embryo and I will be sad to leave!
10
Doctor
Jeffrey Klein
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New York
Westchester
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
27 - 28
Treated
2010 - 2011
Success with this Doc
Yes
Treatment
2 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve
10
Email him [Dr Jeffrey Klein of RMA of New York in Westchester ] any questions or concerns and also meet with him not during the morning rush to discuss treatment plans. We met with him each cycle and he spent an hour with us each time once on a Friday night he stayed extra late to answer all of our questions and we closed the office with him. He always called us to answer questions after we were upset with the results of a cycle during his family vacation and you could hear the kids in the background. He really tried to be available and you could tell. him [Dr Jeffrey Klein] any questions or concerns and also meet with him not during the morning rush to discuss treatment plans. We met with him each cycle and he spent an hour with us each time once on a Friday night he stayed extra late to answer all of our questions and we closed the office with him. He always called us to answer questions after we were upset with the results of a cycle during his family vacation and you could hear the kids in the background. He really tried to be available and you could tell.
+ Read more
Age
27 - 28
Treated
2010 - 2011
Success with this Doc
Yes
Race
Prefer not to answer
Income
$200K - $499K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve
10
During treatment, did you feel like you were treated like a number or a human?
Dr Klein took the time and met with my husband and I on multiple occasions. One time he felt like he didn't answer all my questions and called me later that day when he had more time to talk. It was very scary time not knowing the outcome but he was great
Describe your experience with your nurse.
The nurses were good. Got to know them by first name.
How was your experience with Jeffrey Klein?
He was great especially on email he would get right back to us. Office is very busy but assume that is the case with all clinics.
What one piece of advice would you give a prospective patient of Jeffrey Klein?
Email him any questions or concerns and also meet with him not during the morning rush to discuss treatment plans. We met with him each cycle and he spent an hour with us each time once on a Friday night he stayed extra late to answer all of our questions and we closed the office with him. He always called us to answer questions after we were upset with the results of a cycle during his family vacation and you could hear the kids in the background. He really tried to be available and you could tell.
Describe your experience with your monitoring appointments.
Was pretty quick and first come first serve so i tried to get there early since I had a long commute to the city after my appt
Describe the costs associated with your care under Jeffrey Klein.
20k
10
Doctor
Jeffrey Klein
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New York
Westchester
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
39
Treated
2016
Success with this Doc
?
Treatment
IUI
Diagnosis
Unexplained
7
[Dr Lederman at RMA of New York was] rather impersonal, focused on percentages and details rather than treating the whole person....Accurate, but seemed chilly in his demeanor. Results oriented, but only for "physical" issues....Allowed children to go to appointments (except IVF) which is helpful when dealing with secondary infertility.
+ Read more
Age
39
Treated
2016
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
IUI
Diagnosis
Unexplained
7
Describe your experience with RMA of New York.
Allowed children to go to appointments (except IVF) which is helpful when dealing with secondary infertility.
During treatment, did you feel like you were treated like a number or a human?
Rather impersonal, focused on percentages and details rather than treating the whole person.
Describe your experience with your nurse.
Provided what the MD didn't.
How was your experience with Matthew Lederman?
Accurate, but seemed chilly in his demeanor. Results oriented, but only for "physical" issues.
What one piece of advice would you give a prospective patient of Matthew Lederman?
Don't expect warmth.
Describe the protocols Matthew Lederman used in your cycles and their degree of success.
Since I had unexplained infertility, he suggested we follow the protocol put in place and covered by my insurance company (3 iuis on Clomid with IVF if they fail). He wanted to go straight to IVF.
Describe the costs associated with your care under Matthew Lederman.
Covered by health insurance.
7
Doctor
Matthew Lederman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
RMA of New York
Westchester
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
29
Treated
2016
Success with this Doc
?
Treatment
3 Fertility Medications
Diagnosis
Male Factor, Other
10
[RMA] Strengths: friendly and calm staff Weakness: It took a while for the RMA Urologist's Nurse to call me back with my husbands test results of why we were not conceiving. It could have been because my husband was their contact and not me, but we sorted that out and I got in touch with the urology team... Everyone I dealt with at RMA, in both the Brooklyn and Manhattan Office had a warm and friendly demeanor. I always felt comfortable asking questions and was grateful they were able to answer my questions easily and returned my calls usually within a couple hours.
+ Read more
Age
29
Treated
2016
Success with this Doc
?
Race
Ashkenazi Jewish
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 Fertility Medications
Diagnosis
Male Factor, Other
10
Describe your experience with RMA of New York.
Strengths: friendly and calm staff Weakness: It took a while for the RMA Urologist's Nurse to call me back with my husbands test results of why we were not conceiving. It could have been because my husband was their contact and not me, but we sorted that out and I got in touch with the urology team. *Urologist is Natan Bar-Chama
During treatment, did you feel like you were treated like a number or a human?
Dr. Kudesia has a warm and friendly personality so it was easy to connect to her.
Describe your experience with your nurse.
Everyone I dealt with at RMA, in both the Brooklyn and Manhattan Office had a warm and friendly demeanor. I always felt comfortable asking questions and was grateful they were able to answer my questions easily and returned my calls usually within a couple hours.
What specific things went wrong at this clinic?
  • Failed to call with results
How was your experience with Rashmi Kudesia?
Dr. Kudesia is just nice and explains things in a way like you are talking to a friend. I had a good feeling about her since out 1st consultation in June 2016. I only saw her a few times, since I have not started IVF yet, but she is my main doctor.
What one piece of advice would you give a prospective patient of Rashmi Kudesia?
I don't think I have advice, I would just recommend her to others.
Describe the protocols Rashmi Kudesia used in your cycles and their degree of success.
we started with RMA about a year and a half after trying unsuccessfully to conceive. Dr. Kudesia checked my egg count which is normal for my age and hand me let them know when I came started my period so they can start me on clomid and do blood work on the given days of my cycle. Since I just started they sent me to get an HSG exam. On day 12 I would come in and they would check to make sure I had at least 1 mature egg follicle and they would give me Ovadril. I did the HSG once and it came back normal as well as all the blood work they did. I did the clomid and Ovadril for 3 cycles, July-September 2016. I decided to stop until my husband was tested. He was tested in November and it turns out the issue is on his end.
Describe the costs associated with your care under Rashmi Kudesia.
My co-pay was normally $40. However the sperm extraction done by Dr. Natan Bar Chama was $6,500. IVF I have not started yet but it will probably be in the $20, 000 range including PGD and medications.
10
Doctor
Rashmi Kudesia
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New York
Brooklyn
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
0
Age
38
Treated
2015
Success with this Doc
No
Treatment
2 IVF
Diagnosis
Tubal Blockage
0
My egg retrieval experience with RMA was absolutely one of the worst medical experiences of my life. I asked to meet the doctor before the procedure and was told I couldn't unless it was an emergency of some sort. When I was ushered into the operating room, loud rock and roll was playing and no one greeted me or made me feel like I was a human being. I truly felt like a piece of meat on an assembly line. I got to meet exactly zero people involved with my care -- did not get to meet the anesthesiologist or the embryologist or the primary doctor. When I was put on the table in the operating room and started weeping because I felt vulnerable and exposed, no one acknowledge
+ Read more
Age
38
Treated
2015
Success with this Doc
No
Race
European, Ashkenazi Jewish
Income
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IVF
Diagnosis
Tubal Blockage
0
Describe your experience with RMA of New York.
The second (and successful) clinic I went to was Madison Women's Health on the UES. They are AMAZING. They are exactly what anyone would want -- individualized attention, specific nurses helping & calling everyday, great attention to detail, great bedside manner. I felt so confident and happy with this clinic.
During treatment, did you feel like you were treated like a number or a human?
Dr. Klein was fine. But he was a very small part of my experience at RMA. I only saw him at the very beginning and the very end of my treatment. Everything in between was a new person or a nurse or a rotating doctor. I never felt like there was continuity of care or any attention to detail with my case. The main RMA office in midtown Manhattan is horrible. The waiting room is HUGE and it really feels like a cattle call of patients. My egg retrieval experience with RMA was absolutely one of the worst medical experiences of my life. I asked to meet the doctor before the procedure and was told I couldn't unless it was an emergency of some sort. When I was ushered into the operating room, loud rock and roll was playing and no one greeted me or made me feel like I was a human being. I truly felt like a piece of meat on an assembly line. I got to meet exactly zero people involved with my care -- did not get to meet the anesthesiologist or the embryologist or the primary doctor. When I was put on the table in the operating room and started weeping because I felt vulnerable and exposed, no one acknowledged me or how I was doing. In short, no one spoke to me. I was truly just a piece of meat. Horrific.
Describe your experience with the nursing staff.
They were different every time. The phlebotomists were the WORST and I had bruises all the time. The nursing staff did not seem to want to get involved in continuity of care. I asked if I could see the same person and was told that it was "whoever is on call." They all seemed young and disengaged.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Joshua Klein?
He was fine. He seemed honest and open and nice. But he wasn't involved much in my care that I could see. The facility is so big that he was a very small part of my care. I was always told that he was "reviewing" my data, but I never heard from him.
What one piece of advice would you give a prospective patient of Joshua Klein?
Ask how many times you'll have contact with him during the course of your care.
Describe the protocols Joshua Klein used in your cycles and their degree of success.
Can't remember exact protocols. But it was pretty standard IVF stuff.
Describe your experience with your monitoring appointments.
Ugh. Different person every time. Phlebotomists were truly awful.
Describe the costs associated with your care under Joshua Klein.
Covered by insurance
0
Doctor
Joshua Klein
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
RMA of New York
Brooklyn
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
1
Age
32
Treated
2016
Success with this Doc
No
Treatment
3 Fertility Medications
Diagnosis
1
great staff [at RMA of New York - Brooklyn], good attitude...Ask her questions, see if she's taking due care in fully addressing your concerns and clarifying medical jargon. Also ask how involved she will be in future visits and procedures...
+ Read more
Age
32
Treated
2016
Success with this Doc
No
Race
East Asian
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1st of 3 Docs
Treatment
3 Fertility Medications
Diagnosis
1
During treatment, did you feel like you were treated like a number or a human?
met dr once and she explained everything extremely quickly. when asked questions to clarify/break down the lingo, she seemed impatient. i felt like she was on the clock and i was allotted only 15 minutes of her consultation time.
Describe your experience with the nursing staff.
great staff, good attitude
How was your experience with Rashmi Kudesia?
aside from initial visit, I have not seen dr kudesia again. i have undergone three cycles of medicated treatment (ovidrel + letrizol) and they have been unsuccessful - she did not follow up ever. furthermore, last treatment resulted in extreme adverse side effects to the ovidrel which I found out AFTER being in NY Downtown Presbyterian Hospital ER, again no call from Dr Kudesia. She increased the ovidrel mg after being notified that I wasn't successful but that increase in dosage likely led to the ER visit. The overall lack of concern for my health and lack of follow up is concerning.
What one piece of advice would you give a prospective patient of Rashmi Kudesia?
Ask her questions, see if she's taking due care in fully addressing your concerns and clarifying medical jargon. Also ask how involved she will be in future visits and procedures.
0
Doctor
Rashmi Kudesia
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
1
Clinic
RMA of New York
Brooklyn
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
38
Treated
2015
Success with this Doc
Yes
Treatment
5 IUI, Surrogacy
Diagnosis
Unexplained
9
The whole fertility process feels fairly mechanical especially if your condition is unexplained infertility. But unlike my previous fertility doctor...who was clearly going through the motions and very rushed, Dr. Klein [of RMA New York] was kind, patient and took the time to clearly explain things so I didn't feel like just another one of the thousands of women in New York in her late 30s trying to conceive.
+ Read more
Age
38
Treated
2015
Success with this Doc
Yes
Race
South Asian
Income
$200K - $499K
Occupation
Sales Representative
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
5 IUI, Surrogacy
Diagnosis
Unexplained
9
How was your experience with Joshua Klein?
The whole fertility process feels fairly mechanical especially if your condition is unexplained infertility. But unlike my previous fertility doctor at Cornell Weill, who was clearly going through the motions and very rushed, Dr. Klein was kind, patient and took the time to clearly explain things so I didn't feel like just another one of the thousands of women in New York in her late 30s trying to conceive. After just one round of gonal f injections, careful monitoring and IUI I became pregnant with twins. Dr Klein was extremely aware of avoiding this and unpleasantly surprised but not shocked - to be clear, this was certainly not his or my desired outcome as he measures success by singleton pregnancies. Whether this is an indication of his ability is subjective - I was not pleased but ultimately delivered 2 healthy babies. Just something to be aware of with any fertility measures.
9
Doctor
Joshua Klein
Communication
Trustworthiness
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
RMA of New York
Brooklyn
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
39 - 41
Treated
2013 - 2015
Success with this Doc
Yes
Treatment
3 IUI, 5 IVF
Diagnosis
Tubal Blockage, Unexplained
10
[RMA of New York] Strengths: It's a smoothly run, large operation with lots of experience and data. Weaknesses: The size can make it feel like a factory...[Nursing staff] They were all great -- very accessible, clear and helpful...[monitoring appointments] Cattle call -- wait wasn't too bad at Brooklyn....Dr. Klein is just an amazing, compassionate, caring human and he always made us feel like we were humans, not a number or even a patient.
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Age
39 - 41
Treated
2013 - 2015
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
Lawyer
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI, 5 IVF
Diagnosis
Tubal Blockage, Unexplained
10
Describe your experience with RMA of New York.
Strengths: It's a smoothly run, large operation with lots of experience and data. Weaknesses: The size can make it feel like a factory.
During treatment, did you feel like you were treated like a number or a human?
Dr. Klein is just an amazing, compassionate, caring human and he always made us feel like we were humans, not a number or even a patient. He always spent a lot of time with us and listened and answered our questions carefully. He was by far the best doctor I've had in any setting in my life.
Describe your experience with your nurse.
They were all great -- very accessible, clear and helpful.
How was your experience with Joshua Klein?
He was a perfect doctor. He spent a lot of time with us from the hours long first meeting to the monitoring visits when he would discuss results, what to expect, and answer all of our questions. He was thoughtful about treatment options and recommendations.
What one piece of advice would you give a prospective patient of Joshua Klein?
He's the best doctor you'll ever have (now at Extend Fertility).
Describe the protocols Joshua Klein used in your cycles and their degree of success.
The major change was from a regular gonal f+menopur cycle to estrogen priming + gonal f + menopur
Describe your experience with your monitoring appointments.
Cattle call -- wait wasn't too bad at Brooklyn.
Describe the costs associated with your care under Joshua Klein.
Covered by insurance
10
Doctor
Joshua Klein
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New York
Brooklyn
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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6
Age
Treated
Success with this Doc
?
Treatment
Diagnosis
Diminished Ovarian Reserve
6
strengths [of RMA of New York]: clean, well-established, responsive. weaknesses: sometimes during monitoring hours, it can feel very factor farm like with all the women waiting...my husband went in for labwork once and they forgot to test him for something so he had to go back to get tested again...15,200 or so per IVF cycle...Davis has good bedside manner. He's friendly and explains things well. He seems pretty sympathetic to what I'm going through. He doesn't necessarily give me any sense of hope for my case so I never really know what he's thinking but overall, my experience with him as my doc has been positive.
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Age
Treated
Success with this Doc
?
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
1st of 2 Docs
Treatment
Diagnosis
Diminished Ovarian Reserve
6
Describe your experience with RMA of New York.
strengths: clean, well-established, responsive. weaknesses: sometimes during monitoring hours, it can feel very factor farm like with all the women waiting.
Describe your experience with the nursing staff.
Good. Pretty quick interaction with them but they're good.
What specific things went wrong at this clinic?
  • Lost or damaged samples
How was your experience with Joseph Davis?
Davis has good bedside manner. He's friendly and explains things well. He seems pretty sympathetic to what I'm going through. He doesn't necessarily give me any sense of hope for my case so I never really know what he's thinking but overall, my experience with him as my doc has been positive.
What one piece of advice would you give a prospective patient of Joseph Davis?
Ask all of the questions! Don't feel bad about keeping him longer than you think you should.
Describe the protocols Joseph Davis used in your cycles and their degree of success.
Estrogen priming - started with this one because of my low AMH, high FSH. Didn't work. Only had one follicle so converted to IUI. Lupron microflare - about to start now.
Describe the costs associated with your care under Joseph Davis.
15,200 or so per IVF cycle
7
Doctor
Joseph Davis
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
RMA of New York
Brooklyn
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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N/A
Age
34
Treated
2014
Success with this Doc
Yes
Treatment
3 IUI, IVF, Egg Freezing
Diagnosis
Male Factor
N/A
[Nurses are] kind and friendly.
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Age
34
Treated
2014
Success with this Doc
Yes
Race
European
Income
$500K
Occupation
Consultant
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, IVF, Egg Freezing
Diagnosis
Male Factor
N/A
Describe your experience with your nurse.
Kind and friendly.
How was your experience with Joshua Klein?
Amazing doctor with a great bedside manner. Kind and patient, answered all questions.
What one piece of advice would you give a prospective patient of Joshua Klein?
Go see him, he's great.
10
Doctor
Joshua Klein
Communication
Compassion
Adaptability
Frequency seen during appointments
Nursing
Operations
Scheduling
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6
Age
38
Treated
2016
Success with this Doc
1 Egg Frozen
Treatment
1 Egg Freezing
Diagnosis
Diminished Ovarian Reserve
6
[RMA - Downtown is]...A bit like a factory. Very nice and smart, but often felt business-like and I often wondered if I was getting the BEST protocol and price for me, or if I was just one amongst dozens of women... overall it was professional and organized. They helped a lot with finances and structure...The nurses were all great and patient...it was just that they were ALWAYS different. Very caring, but inconsistent. They just all seemed very busy...
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Age
38
Treated
2016
Success with this Doc
1 Egg Frozen
Race
European
Income
$200K - $499K
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Egg Freezing
Diagnosis
Diminished Ovarian Reserve
6
Describe your experience with RMA of New York.
A bit like a factory. Very nice and smart, but often felt business-like and I often wondered if I was getting the BEST protocol and price for me, or if I was just one amongst dozens of women... overall it was professional and organized. They helped a lot with finances and structure.
During treatment, did you feel like you were treated like a number or a human?
The folks at RMA were always kind, patient and considerate. They were also busy, efficient and tactical. I often felt rushed and like I couldn't ask all of my questions. The doctors always treated me like a human, but I always also felt that I wasn't getting complete information.
Describe your experience with the nursing staff.
The nurses were all great and patient...it was just that they were ALWAYS different. Very caring, but inconsistent. They just all seemed very busy.
How was your experience with Sheeva Talebian?
Dr Talebian was very caring and took extra time to talk to me and answer calls. She was not always there and not always the doctor on call to help me. It was hard to tell in my case because the results of the very expensive procedure were not what I wanted or had hoped for, so it was overall disappointing. She handled that well I think, though I never felt I had as much time as I wanted with her.
What one piece of advice would you give a prospective patient of Sheeva Talebian?
Push hard. They will whisk you through if you don't demand answers and work really hard to understand and push for the best treatment.
Describe the protocols Sheeva Talebian used in your cycles and their degree of success.
I started with the pill for 3 weeks, which was based on my low AMH numbers. Then I did a standard protocol for a long cycle (meds were very costly). I had 3 eggs we hoped to retrieve and we only got one.
Describe your experience with your monitoring appointments.
Easy and pretty efficient...
Describe the costs associated with your care under Sheeva Talebian.
$14k. They did give me a small discount to get started and they advised about med costs.
5
Doctor
Sheeva Talebian
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
RMA of New York
NY - Downtown
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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9
Age
37
Treated
2016
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Male Factor
9
I'd like to think that my opinion of the clinic [RMA of New York] is truly based on my experience there and not just that getting pregnant was relatively easy for us! I was a patient at RMA Downtown, a small, intimate office which was very convenient to my home and work. I was able to go in for morning check ups and I could be the first patient seen if I got there right before 7:30. I chose this clinic primarily for insurance reasons and proximity to home and work. My husband and I both felt they were very on top of our care. They have their systems in place, we felt they worked like a well oiled machine. They were up front about our out of pockets costs, which so far have proven accurate (though still waiting for all bills to come through). The doctor and coordinator were easy to get in touch with, though I tended to communicate with the coo
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Age
37
Treated
2016
Success with this Doc
Yes
Race
European, Ashkenazi Jewish
Income
$200K - $499K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor
9
Describe your experience with RMA of New York.
I am currently 20 weeks pregnant from my one and only IVF transfer with RMA. Our issue was male factor infertility. We were lucky to get pregnant on the first try. I'd like to think that my opinion of the clinic is truly based on my experience there and not just that getting pregnant was relatively easy for us! I was a patient at RMA Downtown, a small, intimate office which was very convenient to my home and work. I was able to go in for morning check ups and I could be the first patient seen if I got there right before 7:30. I chose this clinic primarily for insurance reasons and proximity to home and work. My husband and I both felt they were very on top of our care. They have their systems in place, we felt they worked like a well oiled machine. They were up front about our out of pockets costs, which so far have proven accurate (though still waiting for all bills to come through). The doctor and coordinator were easy to get in touch with, though I tended to communicate with the coordinator directly most of the time. There are periods of intense communication and frequent visits and they all went smoothly. RMA is a very big operation and I did have to go to the midtown office several times for any weekend check ups, retrieval and transfer. Things were fine there though it's much more busy and less comfy as a patient. Overall, our experience was overwhelmingly positive and drama free, perhaps because it was brief and free of complications. However, should we decide to do another embryo transfer, I would certainly go back to RMA again.
During treatment, did you feel like you were treated like a number or a human?
Communication with the office was very convenient. I was assigned a coordinator who helped implement the doctor's treatment plan and was easily available by email (and phone if I needed it). Plus, I got to see my doctor every time I was there and she knew us and our case well. I never felt 'lost' in their system.
Describe your experience with your nurse.
Overall, very easy to get in touch with as I had several questions along the way. Email was best for me and them. Phone calls were fine, too, sometimes had to wait for a call back, obviously.
How was your experience with Kimberley Thornton?
She was professional, kind and ultimately got the job done! I think her only weakness is that she seems young and my husband and I sometimes found her manner of speech to be a bit millenial-esque. But that's being very nit-picky!
Describe the protocols Kimberley Thornton used in your cycles and their degree of success.
Antagonist protocol - retrieval (Gonal F 150IU sub Q daily; Menopur 2 vials sub Q daily; Ganirelix 1 PFS sub Q daily; Trigger: leuprolide, 40IU Sub Q once when directed plus 1 x 1,000IU of Novarel hCG; Azithromycin Two x 500mg for husband) Transfer: Estrace 1 x 2mg tablets up to 3x daily at times, Progesterone in Oil up to 2 ccs injected intramuscularly at times, Medrol 1 tab PO QD x 7 days; Two x 500mg Azithromycin) I can't say I remember what the rationale was for using this protocol, I assumed I just got 'the usual.' Results: retrieved 11 eggs, nine survived overnight, eight embryos survived after five days and four were free of genetic defects after PGS.
Describe your experience with your monitoring appointments.
As mentioned, this office is small, I could be the first person seen if I got there by 7:15 (they open the doors at 7:30). Things ran quickly and smoothly. Never really got very crowded.
Describe the costs associated with your care under Kimberley Thornton.
I had to pay 25% of care with insurance covering 75% (about $1,500 out of pocket). We also opted for PGS, $2,000 to RMA and $2,000 to laboratory. Caveat: I believe some insurance charges are still pending so...hopefully this is still true in a few months!
9
Doctor
Kimberley Thornton
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
9
Clinic
RMA of New York
NY - Downtown
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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0
Age
35
Treated
2016
Success with this Doc
No
Treatment
1 IUI, 1 IVF, 1 Embryo Freezing
Diagnosis
Recurrent Pregnancy Loss, Male Factor, Unexplained
0
There was a lack of communication between staff [at RMA]. My primary nurse was hard to get in contact didn’t have her direct line or email...RMA gave me misinformation about prescriptions covered/not covered multiple times. i had to call and clarify everything with my insurance company because of RMA’s lack of knowledge and follow through. They also sent me to the wrong place to get blood work done twice with no apologies or anything.
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Age
35
Treated
2016
Success with this Doc
No
Race
Prefer not to answer
Income
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IUI, 1 IVF, 1 Embryo Freezing
Diagnosis
Recurrent Pregnancy Loss, Male Factor, Unexplained
0
Describe your experience with RMA of New York.
The clinic is clean. They have protocols in place. The Dr.’s are nice. Runs like a machine with a lot of moving parts. Hard to contact nurses and doctors directly. You call and contect to the main office on Madison Ave regardless of what location you go to. Once you get an operator, they transfer you call to the local office and you have to restate why you are calling before they transfer you or take a message. When I went for office visits, I saw a rotating set of doctors instead of my primary doctor, Dr. Thornton. I felt more like a number then a human at RMA. They are efficient at IVF but lack a human touch. I felt like a cash cow to RMA. The process is hard enough, you don’t need the added stress of dealing with the office.
During treatment, did you feel like you were treated like a number or a human?
There was a complete lack of communication between the doctors, nurses and financial/ insurance authorization department. Multiple doctors would see me and information was not getting communicated to my primary doctor, Dr. Thornton. The nurses would send me for blood work to their Madison location only to find out that certain tests had to be done through quest diagnostics. I had to get blood taken at multiple times at different locations due to communication problems with the RMA’s authorization protocol. Also, when I was miscarriage get no doctors on call would get back to me. RMA does not give out direct lines to your doctors or nurses assigned to you, so when you call in with a question or problem, it takes 20 minutes to get to the right person’s voicemail Then, you have to wait for a call back which was complete inconvenient because you get caught in a game of phone tag without anyone actually answering your question. RMA’s system of communicationis completely unrealistic exspecially as a full time professional. The nurses who take your blood are rude and have awful bedside manner. The just see you as a number and do not treat you as a patient. When I was spotting, I went to go and get my levels checked to see how the pregnancy was doing and the nurse got annoyed with me that I went after monitoring hours! Even after I told her what the situation was and informed her of my past two miscarriages! Do not go here if you want to be treated like a human being
Describe your experience with your nurse.
There was a lack of communication between staff. My primary nurse was hard to get in contact didn’t have her direct line or email. They changed my care coordinator 3 times with out even telling me. I also got complete misinformation regarding which perscriptions were covered/not covered. They also referred me to a pharmacy that charged me 3 times the amount Walgreens charged. The care coordinator gave me complete misinformation which made the process more confusing, frustrating, and stressful!
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Scheduled the wrong procedure
How was your experience with Kim L. Thornton?
Dr. Thornton is nice and somewhat caring but she did not listen to me when I wanted to get the full work up done. I emailed her listed of test and Informed her that I would like to get all of the blood work out of they way. But that was not the case. I had to go for more blood work (that should have need done the first time around). They probably wanted to just be able to charge me the fee of an office visit. Dr. Thornton did not give me advice or answers on why I was miscarriage. She just offered to keep trying with IVF so RMA could rack in the cash
What one piece of advice would you give a prospective patient of Kim L. Thornton?
Stay on top of your care and ask questions if you do or know why is happening or why it is happening. Research on your own and stay informed of proper protocol. Check and recheck all of the suggested methods.
Describe your experience with your monitoring appointments.
Monitoring hours were 7:30-9:30. Sometimes the wait was 45 minutes other times it was 10-20 minutes. You can get your blood drawn at other offices if needed which was convenient. But you have to go to the Madison office for all procedures done, IUI, IVF, etc.
Describe the costs associated with your care under Kim L. Thornton.
My insurance covered almost of the procedures but we still spent around 5,000 for copays, medication and blood work. We spent an additional 5 for PGS testing and embryo storing.
1
Doctor
Kim L. Thornton
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
RMA of New York
NY - Downtown
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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5
Age
33
Treated
2015
Success with this Doc
No
Treatment
6 IUI, 1 IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Unexplained
5
The finance department [at RMA] did not sufficiently explain costs, and moved ahead with treatment before receiving authorization for my treatment. Their communication and steps were so negligent that they ended up agreeing to cover some costs associated with my treatment and provide free sperm and embryo storage....Did treatments as a single mother by choice using donor sperm. Nurses frequently (at least 50%) of the time did not check my chart before coming in to see me and would give me instructions based on an assumption that I was in a heterosexual relationship (after the trigger, here's when you should have intercourse, etc.). This is pretty unacceptable considering that RMA prides itself on supporting same-sex couples and single mothers by choice.
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Age
33
Treated
2015
Success with this Doc
No
Race
European, Black or African-American
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
6 IUI, 1 IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Unexplained
5
Describe your experience with the nursing staff.
Did treatments as a single mother by choice using donor sperm. Nurses frequently (at least 50%) of the time did not check my chart before coming in to see me and would give me instructions based on an assumption that I was in a heterosexual relationship (after the trigger, here's when you should have intercourse, etc.). This is pretty unacceptable considering that RMA prides itself on supporting same-sex couples and single mothers by choice.
What specific things went wrong at this clinic?
  • Lost paperwork
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Scheduled the wrong procedure
How was your experience with Jaime Knopman?
Pregnancy did not result from my treatment with Dr. Knapman, which skews my response, but overall I thought she was fine. I wish she had considered factors such as diet, potential immune or lifestyle issues, or suggested supplementary treatment or investigation of the reason that my transfer of a seemingly healthy embryo did not work. Upon completing treatment with her, I have spoken to many other people who mention their doctors suggesting acupuncture, reaching an ideal weight, tracking basal body temperature to determine ideal transfer time, etc. There was very little discussion about any of those things - I was especially concerned with the timing of IUI because I was using frozen donor sperm which does not stay alive as long as fresh sperm, but she seemed to apply a formulaic approach. Overall, she was nice and seemed to know her stuff, and did a great job with the egg retrieval, but she did not deviate from standard Western medical procedures at all, and did not seem to take the nuanced approach that I've heard other friends describe their doctors taking. I am back to trying naturally for the time being, but will seek out a different doctor when my partner and I move on to fertility treatments again.
What one piece of advice would you give a prospective patient of Jaime Knopman?
See multiple doctors before making your decision, and be sure to press her on questions you have related to your specific case. Ask how she plans to vary her treatment plans based on the particulars of your situation.
Describe the protocols Jaime Knopman used in your cycles and their degree of success.
Letrozole with HCG trigger shot for all six IUIs, transfer at 24 hours with frozen sperm samples. No pregnancies or positive pregnancy tests resulted. During IVF cycle, used a standard cocktail with a high dose of Menopur, Gonal-F, Pregnyl trigger, and Progesterone shots following the egg retrieval. Retrieved 5 eggs, 4 became 5-day blastocysts. We transferred one, it did not work. Froze the remaining three and have not yet done a frozen cycle.
Describe your experience with your monitoring appointments.
They were fine. Always a wait.
5
Doctor
Jaime Knopman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
RMA of New York
NY - Downtown
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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7
Age
39 - 40
Treated
2014 - 2015
Success with this Doc
Yes
Treatment
6 IUI, 1 IVF, Donor Sperm
Diagnosis
Unexplained
7
This was a real pain at RMA! I had to go to Midtown Manhattan for certain procedures or on the weekends which was not as convenient and monitoring hours were only early in the morning and there were always tons of women waiting. At CCRM now, it's MUCH better. You can schedule monitoring any time!...IUIs were about $1000 each (plus the cost of sperm). The whole IVF cycle was about $15,000 plus $5k for genetic testing and $5k for meds.
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Age
39 - 40
Treated
2014 - 2015
Success with this Doc
Yes
Race
European, Ashkenazi Jewish
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
6 IUI, 1 IVF, Donor Sperm
Diagnosis
Unexplained
7
Describe your experience with RMA of New York.
Locations were good. I did not like that monitoring only was early in the morning
During treatment, did you feel like you were treated like a number or a human?
Dr Talebian was wonderful every step of the way! She always replied to every email and phone call with detailed answers to my questions. She was very approachable and made sure I understood everything. She was kind, generous, funny and always treated me with absolute respect.
How was your experience with Sheeva Talebian?
Dr Talebian was completely professional, smart, compassionate, knowledgable, caring and very kind. My experience with her was EXCELLENT! I am currently about to start another IVF cycle for a second child and I tracked her down at her new clinic (CCRM) just to make sure she was my doctor again. I recommend her highly!!!
What one piece of advice would you give a prospective patient of Sheeva Talebian?
Don't be afraid to ask anything! She is totally nonjudgmental and always responded to all my questions (some of which were kind of crazy!) with patience, compassion and clarity.
Describe the protocols Sheeva Talebian used in your cycles and their degree of success.
Honestly, I don't remember all the details. But she described everything well and I opted for the conservative choices and I paid extra expenses to try to maximize my potential success, including genetic testing and ICSI. My only regret (not her fault at all) is that I feel I spent too much time on IUIs and should have gone to IVF sooner. She had recommended this but was totally understanding of my choice not to.
Describe your experience with your monitoring appointments.
This was a real pain at RMA! I had to go to Midtown Manhattan for certain procedures or on the weekends which was not as convenient and monitoring hours were only early in the morning and there were always tons of women waiting. At CCRM now, it's MUCH better. You can schedule monitoring any time!
Describe the costs associated with your care under Sheeva Talebian.
IUIs were about $1000 each (plus the cost of sperm). The whole IVF cycle was about $15,000 plus $5k for genetic testing and $5k for meds.
10
Doctor
Sheeva Talebian
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
RMA of New York
NY - Downtown
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
Treated
Success with this Doc
Yes
Treatment
1 IUI
Diagnosis
Anovulation
10
I would also note that the downtown RMA office is small (compared to the large uptown location) and very efficiently run. Everyone from the nurses to the finance staff were pleasant to work with (and very responsive to calls and questions along the way). I personally appreciated that Dr. Davis has a holistic approach to treatment and I took advantage of the on-staff nutritionist (Dara Godfrey) and took him up on suggestion to try acupuncture as well.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Anovulation
10
Describe your experience with RMA of New York.
The downtown office is small and very efficiently run. Would highly recommend it over the East Side location, which is large and can be very crowded (you'll have to go to the East Side location for weekend monitoring hours regardless)
How was your experience with Joseph Davis?
I was referred to Dr. Davis in early 2017, when I failed to resume a normal menstrual cycle after months off birth control (and failing the progesterone challenge, abnormal blood tests, etc.). On my first visit, Dr. Davis was INCREDIBLY thorough and thoughtful. He spent almost two hours with me and my husband, walking us through the female reproductive organs (this may sound simple, but there was A LOT we didn't know!), how various hormones effect follicle growth, ovulation, etc. and why, based on my blood tests, I might not be ovulating. Over the course of six months, we tried various medications to induce ovulation - Clomid, Provera, and then injectables. With each cycle, Dr. Davis took time to explain how the medication worked and how he expected it would affect me / my body. He always took care to walk us through all of our various treatment options (pros and cons) and allowed us to choose the path that felt the most comfortable to us. I am thrilled to report that I am now 18 weeks pregnant with our first child (it was a bittersweet day when we "graduated" from Dr. Davis to the OB/GYN)! I am so grateful for the care and support I received while a patient of Dr. Davis. I would also note that the downtown RMA office is small (compared to the large uptown location) and very efficiently run. Everyone from the nurses to the finance staff were pleasant to work with (and very responsive to calls and questions along the way). I personally appreciated that Dr. Davis has a holistic approach to treatment and I took advantage of the on-staff nutritionist (Dara Godfrey) and took him up on suggestion to try acupuncture as well. All in all, I think Dr. Davis is a phenomenal doctor with a wonderful bedside manner and I would highly recommend him and his practice to anyone undergoing fertility treatments.
Describe the costs associated with your care under Joseph Davis.
The vast majority of my care was covered by insurance. The RMA finance team took care to work with my insurance company when any questions arose.
10
Doctor
Joseph Davis
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New York
NY - Downtown
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
28 - 30
Treated
2014 - 2016
Success with this Doc
Yes
Treatment
3 IUI, 4 IVF
Diagnosis
Diminished Ovarian Reserve
10
The nursing staff at RMA are amazing! They really care about the success of your cycle and always have a smile on their face. Lisa Nargi in particular is incredible!...Well oiled machine in the downtown office. I was usually in and out within 20-30 minutes. But Midtown is another story. Much longer wait times....RMA downtown is fresh and clean and fast! RMA midtown is a little different and the waiting times are quite long, especially on weekends. The facilities for egg retrieval and transfers are great.
+ Read more
Age
28 - 30
Treated
2014 - 2016
Success with this Doc
Yes
Race
Prefer not to answer
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI, 4 IVF
Diagnosis
Diminished Ovarian Reserve
10
Describe your experience with RMA of New York.
RMA downtown is fresh and clean and fast! RMA midtown is a little different and the waiting times are quite long, especially on weekends. The facilities for egg retrieval and transfers are great.
During treatment, did you feel like you were treated like a number or a human?
Dr Knopman is incredibly caring and easy to talk to. She is also very responsive so no matter how silly my question, she would answer it immediately with a bunch of information.
Describe your experience with your nurse.
The nursing staff at RMA are amazing! They really care about the success of your cycle and always have a smile on their face. Lisa Nargi in particular is incredible!
How was your experience with Jaime Knopman?
Dr Knopman is incredibly direct, but also caring and nurturing. She understood my background fully and made sure that we covered all our bases before moving to IVF. She explained everything thoroughly and made sure that I was fully aware of each stage, empowering me to be my own advocate for treatment as well as having her on my side.
What one piece of advice would you give a prospective patient of Jaime Knopman?
Don't be afraid to ask questions. Dr Knopman will answer them and will partner with you to find the best course of treatment.
Describe the protocols Jaime Knopman used in your cycles and their degree of success.
Standard protocol IVF for both rounds of IVF, but adjusted medication for both cycles as my ovaries were slow to respond. Ended up having quite high doses of medication but helped increase the number of eggs and embryos that resulted.
Describe your experience with your monitoring appointments.
Well oiled machine in the downtown office. I was usually in and out within 20-30 minutes. But Midtown is another story. Much longer wait times.
10
Doctor
Jaime Knopman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New York
NY - Downtown
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
35 - 36
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
6 IUI, 1 IVF
Diagnosis
PCOS, Unexplained
10
RMA downtown is much better than uptown. Smaller, more intimate.
+ Read more
Age
35 - 36
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
1st of 2 Docs
Treatment
6 IUI, 1 IVF
Diagnosis
PCOS, Unexplained
10
Describe your experience with RMA of New York.
RMA downtown is much better than uptown. Smaller, more intimate.
During treatment, did you feel like you were treated like a number or a human?
Dr Knopman always made me feel like she deeply cared about my treatment- and she invested much more than I heard from my friends in this space. She even emailed on a sunday night to ask how I was feeling!
How was your experience with Jaime Knopman?
Dr Knopman is extremely knowledgeable on the latest discoveries, science and trends in fertility. I got pregnant on my first IVF and I could tell I was getting better care that was informed by science compared to my friends dealing wit IVF . Frankly, she is a woman and mother herself and I think that because she "gets it" she was able to translate that to my care. I felt like I was in the hands of the savviest, most knowledgeable doctor. And she was NEVER too clinical sounding - she broke it all down for me in ways I could understand. She actually recommended NOT doing some procedures that would have put a lot of money in my pocket. I can't say enough good things about Dr Knopman. Highly recommend.
What one piece of advice would you give a prospective patient of Jaime Knopman?
Feel free to ask questions -- she is more than happy to answer in a way you will understand and feel empowered!
10
Doctor
Jaime Knopman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New York
NY - Downtown
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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8
Age
44
Treated
2016
Success with this Doc
No
Treatment
2 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve
8
Too big- it's a reproductive mill!!...Previously stated what I think are his [Dr. Joseph Davis] strengths. Weaknesses: working in a reproductive clinic [RMA of New York] this large makes personalization of attention and treatment hard. He did not perform all of the IUI, IVF procedures which would have been preferred. Overall we were more satisfied with him than another female doctor that we had.
+ Read more
Age
44
Treated
2016
Success with this Doc
No
Race
Prefer not to answer
Income
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve
8
Describe your experience with RMA of New York.
Too big- it's a reproductive mill!!
During treatment, did you feel like you were treated like a number or a human?
Excellent bedside manner; takes time to really listen to what you have to say and your concerns; really cares about his patients; and does not 'know best', let's you make your own treatment decisions and fully supports them. Doctor of osteopathic medicine and incorporated eastern medicine (Chinese herbs, other supplements (CoQ-10, baby ASA), and acupuncture)- all important to me and my partner.
What specific things went wrong at this clinic?
  • Failed to call with results
How was your experience with Joseph Davis?
Previously stated what I think are his strengths. Weaknesses: working in a reproductive clinic this large makes personalization of attention and treatment hard. He did not perform all of the IUI, IVF procedures which would have been preferred. Overall we were more satisfied with him than another female doctor that we had.
What one piece of advice would you give a prospective patient of Joseph Davis?
Do your research, ask questions, and do not take the first suggestion as the oracle.
Describe the protocols Joseph Davis used in your cycles and their degree of success.
Agonist protocol, standard treatment for woman of my age.
Describe your experience with your monitoring appointments.
Variable, but usually able to get in with little wait time or difficulty.
Describe the costs associated with your care under Joseph Davis.
IVF per cycle ~$7 vs. IUI per cycle ~$300
8
Doctor
Joseph Davis
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
RMA of New York
NY - Downtown
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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8
Age
30
Treated
2015
Success with this Doc
?
Treatment
6 IUI
Diagnosis
8
I am having problems with the long waiting time for appointments... The only issue that I had with the nursing staff is they forgot about me when i was dropping off a sperm sample. I waited for 45 mins, freaking out about all the time that was passing...
+ Read more
Age
30
Treated
2015
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
6 IUI
Diagnosis
8
During treatment, did you feel like you were treated like a number or a human?
The moment I felt that she treated me like a human was when on my 4th IUI. Right after she completed the insemination she held up both hands, crossed both sets of fingers, and said "I'm rooting for you". It made her feel more like a friend and a cheerleader, rather than just a doctor.
Describe your experience with the nursing staff.
The woman that takes my blood is very sweet. The only issue that I had with the nursing staff is they forgot about me when i was dropping off a sperm sample. I waited for 45 mins, freaking out about all the time that was passing, but no one spoke to me until I made a big deal with the front desk.
What specific things went wrong at this clinic?
  • Failed to call with results
  • Failed to convey critical information
How was your experience with Sheeva Talebian?
Dr. Talebian is very reassuring, despite my many setbacks, that eventually I will get pregnant. I was probably okay with going on to my 7th IUI, when she encouraged me to move onto IVF. I believe that she is doing the right thing by helping me move on from treatments that are not working. I appreciate a doctor that is willing to give me a nudge.
What one piece of advice would you give a prospective patient of Sheeva Talebian?
Definitely take advantage of your time with her. Prep any questions before hand.
9
Doctor
Sheeva Talebian
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
RMA of New York
NY - Downtown
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
43 - 50
Treated
2003 - 2010
Success with this Doc
Yes
Treatment
8 IUI, 2 IVF, 1 Egg Freezing
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Endometriosis
10
Very efficient, we arrived at 6:15 am [at RMA - Downtown] and they were incredibly empathetic of our situation...Being an out of town patient, they were in the middle of Manhattan which provided easy access, lots of traffic during working hours but easy to access...He [Dr. Sandler] was very kind explained every step clearly and interrupted one cycle when he saw my ovaries were not responding accordingly...
+ Read more
Age
43 - 50
Treated
2003 - 2010
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
Entrepreneur
Order & Number of Docs Seen
4th of 4 Docs
Treatment
8 IUI, 2 IVF, 1 Egg Freezing
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Endometriosis
10
Describe your experience with RMA of New York.
Being an out of town patient, they were in the middle of Manhattan which provided easy access, lots of traffic during working hours but easy to access
During treatment, did you feel like you were treated like a number or a human?
He was very kind explained every step clearly and interrupted one cycle when he saw my ovaries were not responding accordingly
Describe your experience with the nursing staff.
Very efficient, we arrived at 6:15 am and they were incredibly empathetic of our situation
How was your experience with Benjamin Sandler?
dr Sandler is very direct, has an incredible human kindness never found in other infertility specialists; some times I did not like what I hear but he kept focusing me in the right direction we even decided to take a six month break that gave us the chance to come back with a successful treatment. he even gave me his cell number to make sure I could call whenever I wanted
What one piece of advice would you give a prospective patient of Benjamin Sandler?
He is very direct, and may not hold your hand as others, being a foreign physician (he was born out of the country) may have a different cultural background but showed genuine concern and has been known for not taking money out of people who have no chance to get pregnant.
Describe the protocols Benjamin Sandler used in your cycles and their degree of success.
he used a Pergonal Protocol, and then HCG on the day of ovulation, followed by retrieval and transfer
Describe the costs associated with your care under Benjamin Sandler.
dont remember but considered fair and successful
10
Doctor
Benjamin Sandler
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New York
NY - Downtown
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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9
Age
26 - 31
Treated
2011 - 2016
Success with this Doc
No
Treatment
IVF, Donor Eggs
Diagnosis
Anovulation, Diminished Ovarian Reserve
9
Sandler was nice and he explained everything very well, even though we had no luck in both our treatments with him (one miscarriage and one negative test with donors eggs), I really really like the structure/administration they have at the clinic, they say they will call at 5 with results and the really do. They work by the book and i like that very much.
+ Read more
Age
26 - 31
Treated
2011 - 2016
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
IVF, Donor Eggs
Diagnosis
Anovulation, Diminished Ovarian Reserve
9
Describe your experience with RMA of New York.
I think that as a weakness they have too many patients. Strengths, they know what they are doing.
How was your experience with Benjamin Sandler?
I only saw him twice, once to know him and then at transfer, they prepared my cycle in Mexico (because I liver there) they have this great doctors Martha Luna and Enrique Cervantes they prepare you end then when you are ready yo go tu NYC to do the transfer. The doctors that really treated me and where in contact with me where Martha and Enrique in Mexico. Sandler was nice and he explained everything very well, even though we had no luck in both our treatments with him (one miscarriage and one negative test with donors eggs), I really really like the structure/administration they have at the clinic, they say they will call at 5 with results and the really do. They work by the book and i like that very much.
What one piece of advice would you give a prospective patient of Benjamin Sandler?
I think he is very good at what he does, he is very busy and has a lot of patients.
Describe the costs associated with your care under Benjamin Sandler.
Shared donnor egg : 21,000 usd Not shared donor egg: 35,000 usd Plus medication and testing
9
Doctor
Benjamin Sandler
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
RMA of New York
NY - Downtown
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
36
Treated
2015
Success with this Doc
Yes
Treatment
2 Embryo Freezing, IVF
Diagnosis
Unexplained
10
The downtown location for rma is much smaller than midtown location so was easy and the wait wasn't long. On the weekends I had to go to the midtown location and it felt more impersonal. I didn't enjoy calling the main number bc I would often wait on hold Or not get the result I wanted in an efficient way
+ Read more
Age
36
Treated
2015
Success with this Doc
Yes
Race
European
Income
$500K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 Embryo Freezing, IVF
Diagnosis
Unexplained
10
Describe your experience with RMA of New York.
The downtown location for rma is much smaller than midtown location so was easy and the wait wasn't long. On the weekends I had to go to the midtown location and it felt more impersonal. I didn't enjoy calling the main number bc I would often wait on hold Or not get the result I wanted in an efficient way
During treatment, did you feel like you were treated like a number or a human?
She was very responsive over email if I had questions after hours. Better than calling the main number and leaving a message. She was relatable.
Describe your experience with the nursing staff.
The woman who took blood was very nice, quiet, did a good job with drawing blood
How was your experience with Jaime Knopman?
She seemed savvy and progressive, she doesn't have old school of thought. She is leaving her practice and starting her own and I will follow her to new clinic.
Describe your experience with your monitoring appointments.
Seemed efficient. Downtown location was smaller so was pretty quick and easy
Describe the costs associated with your care under Jaime Knopman.
I am not sure
10
Doctor
Jaime Knopman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New York
NY - Downtown
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
No
Treatment
5 IUI, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
I love the downtown RMA Office. It's clean, small, and folks are very efficient....[Nursing staff at RMA of New York - NY Downtown] Kind and efficient. ... [Dr. Davis] He was a very kind doctor who explained all of his methods and approaches very clearly, made sure to set me up with key people so that they would explain all expenses and other information, and he even drew a picture of my ovaries and uterus to explain what was going on. Plus generally a chipper and human way of talking.
+ Read more
Age
Treated
Success with this Doc
No
Race
Black or African-American
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 4 Docs
Treatment
5 IUI, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
Describe your experience with RMA of New York.
I love the downtown RMA Office. It's clean, small, and folks are very efficient.
During treatment, did you feel like you were treated like a number or a human?
Dr. Davis smiled and made jokes when he saw me. He responded promptly to all emails. He spoke frankly about alternative treatments. He explained all decisions and all procedures. He actively advocated for me just attending one in a family of clinics and having all of the necessary information handled by the same office.
Describe your experience with the nursing staff.
Kind and efficient.
How was your experience with Joseph Davis?
He was a very kind doctor who explained all of his methods and approaches very clearly, made sure to set me up with key people so that they would explain all expenses and other information, and he even drew a picture of my ovaries and uterus to explain what was going on. Plus generally a chipper and human way of talking.
What one piece of advice would you give a prospective patient of Joseph Davis?
Email him if you want answers to any questions. He's very prompt!
Describe the protocols Joseph Davis used in your cycles and their degree of success.
IUI with injectables and progesterone suppositories
Describe the costs associated with your care under Joseph Davis.
I had insurance, so just the $30 copay. Progesterone supplements, with insurance, costed about $300. All other meds were covered by insurance.
10
Doctor
Joseph Davis
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New York
NY - Downtown
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
37
Treated
2014
Success with this Doc
Yes
Treatment
1 IUI, 2 IVF
Diagnosis
Endometriosis, PCOS, Tubal Blockage
10
Clinic is huge, Copperman is not charismatic....They had trouble managing me as a distance patient....I'd rather have an effective RE than a nice guy, and that was my choice. Copperman (Dr. Fancy pants) will not win any awards for bedside manner, but the results I got with him exceeded my wildest dreams.
+ Read more
Age
37
Treated
2014
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Professor
Order & Number of Docs Seen
1st of 4 Docs
Treatment
1 IUI, 2 IVF
Diagnosis
Endometriosis, PCOS, Tubal Blockage
10
Describe your experience with RMA of New York.
They had trouble managing me as a distance patient.
During treatment, did you feel like you were treated like a number or a human?
Clinic is huge, Copperman is not charismatic.
What specific things went wrong at this clinic?
  • Failed to call with results
  • Failed to order appropriate test
How was your experience with Alan Copperman?
I'd rather have an effective RE than a nice guy, and that was my choice. Copperman (Dr. Fancy pants) will not win any awards for bedside manner, but the results I got with him exceeded my wildest dreams.
What one piece of advice would you give a prospective patient of Alan Copperman?
Don't expect good bedside manner, except good results.
Describe the costs associated with your care under Alan Copperman.
N/a
10
Doctor
Alan Copperman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New York
NY - Downtown
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
35 - 37
Treated
2008 - 2010
Success with this Doc
Yes
Treatment
1 IUI, 5 IVF
Diagnosis
Male Factor, Poor Egg Quality, Unexplained
10
I liked the clinic [RMA of New York in Long Island] because it was big enough to have all the resources but I still felt like I had individual treatment...The Long Island office was small - I rarely had to wait more than 5 minutes. When I had to go to NYC the wait was much longer....After 4 unsuccessful IVF, we thought we had one more try. We had 5 good quality embryos and even though I was only 34 years old, Dr Flisser agreed to putting all 5 in. This lead to my daughter. He knew the history of egg quality and even though some doctors would only put in standard 2, he wanted to give us the best chance of success.
+ Read more
Age
35 - 37
Treated
2008 - 2010
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$500K
Occupation
Lawyer
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, 5 IVF
Diagnosis
Male Factor, Poor Egg Quality, Unexplained
10
Describe your experience with RMA of New York.
I liked the clinic because it was big enough to have all the resources but I still felt like I had individual treatment.
During treatment, did you feel like you were treated like a number or a human?
He always remembered my name and personal things about me.
Describe your experience with your nurse.
His nurse was so friendly and happy all the time. She usually would do blood drawings and when I was nervous she would calm me down.
How was your experience with Eric Flisser?
I believe I got pregnant because of Dr Flisser. He understood the situation and didn't follow normal protocols because our situation wasn't normal and this is why we were successful. He was very patient when I asked questions and always very kind.
What one piece of advice would you give a prospective patient of Eric Flisser?
You might have to be flexible and go to NYC and see other doctors but they are all great. Dr Flisser tries to see you whenever possible and always knows what is going on when you are with the other doctors in the practice.
Describe the protocols Eric Flisser used in your cycles and their degree of success.
After 4 unsuccessful IVF, we thought we had one more try. We had 5 good quality embryos and even though I was only 34 years old, Dr Flisser agreed to putting all 5 in. This lead to my daughter. He knew the history of egg quality and even though some doctors would only put in standard 2, he wanted to give us the best chance of success.
Describe your experience with your monitoring appointments.
The Long Island office was small - I rarely had to wait more than 5 minutes. When I had to go to NYC the wait was much longer.
Describe the costs associated with your care under Eric Flisser.
Approx $8500 a cycle
9
Doctor
Eric Flisser
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New York
Long Island
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
35 - 37
Treated
2014 - 2016
Success with this Doc
Yes
Treatment
1 IUI, IVF, Egg Freezing
Diagnosis
Recurrent Pregnancy Loss, Poor Egg Quality, Other, Unexplained
10
All of the nurses I've talked to [at RMA of New York] are good, but Jean-Ann is the best. She offered to help me with injections two mornings when I was there for monitoring, since my husband was out of town. One time she even called me on her day off to respond to an email I had written.
+ Read more
Age
35 - 37
Treated
2014 - 2016
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, IVF, Egg Freezing
Diagnosis
Recurrent Pregnancy Loss, Poor Egg Quality, Other, Unexplained
10
Describe your experience with RMA of New York.
Very pleasant and clean and comfortable.
During treatment, did you feel like you were treated like a number or a human?
See my previous statement. I definitely feel like a person there, and not a number.
Describe your experience with your nurse.
All of the nurses I've talked to are good, but Jean-Ann is the best. She offered to help me with injections two mornings when I was there for monitoring, since my husband was out of town. One time she even called me on her day off to respond to an email I had written. I really feel like she's in our cheering section and is hoping for us to succeed. Eliza was also awesome. When I got discharged from the RE's office (to my OB), I hadn't said goodbye to her before I left, so she ran out into the hall while I was waiting for the elevator just to say goodbye and good luck. So sweet!
What specific things went wrong at this clinic?
  • Failed to convey critical information
How was your experience with Daniel Stein?
Dr. Stein is very accessible and usually very warm. We have his email address and he always writes back promptly with detailed answers. I am someone who asks a lot of questions and who wants to know every little detail. I also have a lot of anxiety around this process which means I do a lot of research and ask a lot of questions to many different people on the subject (RE, OB, PCP, nutritionist, acupuncturist, friends/coworkers who have gone through this, 2nd opinions...anyone). He puts up rather well with my many questions that arise from looking at so many sources. I also appreciated that he wasn't pushy about any sort of particular treatment. He very plainly explained the options to us based on our situation. He told us the laid back approach, all the way through the very aggressive approach, the pros and cons of each option, and then let us decide. It doesn't seem to be about money with him - he truly seems to want us to get pregnant with a viable baby, and not just for money or to "up" his numbers. I really believe he cares. So far in our treatment he has been right in all of his opinions of what our fertility issues are. We aren't out of the woods yet, but I've been seeing him for just over a year now and we are definitely very close to a viable pregnancy with our own sperm and eggs. I have more hope now than I had before. Also, he always recognizes me when he sees me in the waiting room. He has so many patients, and yet he knows who we are. (Maybe he only remembers me because I'm crazy, but I don't think so - he seems to remember lots of people). It feels more personal, instead of me just being another number. UPDATE: We seem to be out of the woods now! After my 2nd embryo transfer (both with genetically tested single embryo) I am now almost 16 weeks pregnant! (1st embryo transfer with genetically tested embryo did result in a pregnancy, but he thought it was a chemical pregnancy as it miscarried very shortly after the positive pregnancy test). This current pregnancy - my 5th one - is the first one to make it this far by a mile. It's the first one I ever even heard a heartbeat. I'm still only cautiously optimistic because of all of the miscarriages prior to this, but we have hope!
What one piece of advice would you give a prospective patient of Daniel Stein?
Don't be shy to ask questions. He's fairly patient with this, but sometimes won't think to have us try a certain thing until we bring it up. For example we did two egg retrievals and only the second one brought us normal embryos (genetically tested). He assumed we were going to do a frozen transfer the next cycle. We thought about it, and then asked if it would make sense to do another egg retrieval and try to bank a few more genetically normal embryos before the transfer. (We had several reasons for this). He said that was a great idea, and he recommended highly that we do it, if we were up for it - but he didn't suggest it himself - we brought the subject up to him.
Describe the protocols Daniel Stein used in your cycles and their degree of success.
IUI: 5 days of Letrozole, then monitoring. IUI done when I had 2 or 3 eggs maturing. (Ended up in pregnancy - my third, but miscarriage at 6w1d). Rationale was not to use injectables for an IUI cycle, as those tend to result in multiples which is risky. So we just gave my ovaries a little push and it worked! But the embryo was abnormal (tested fetus after miscarriage and was missing part of the 8th chromosome) so IUI didn't seem to be for us. We needed to move on to IVF with genetic testing. Egg retrieval #1: 150 gonal F and 2 vials of menopur. Then a few days later added in a 3rd vial of menopur and also gonarelix. Egg retrieval on day 13. 10 eggs/8 mature/5 fertilized/1 made it to day 6/0 tested genetically normal. :( Egg retrieval #2: 225 gonal F and 2 vials of menopur. Then a few days later added in a 3rd vial of menopur and also gonarelix. Egg retrieval on day 14. 24 eggs/20 mature/17 fertilized/6 made it to day 6/2 tested genetically normal (grades CB and DA). Rationale was to try and get more eggs than the first retrieval - which worked, and gave us at least a few "normal" ones. Decision as to whether we should transfer one of the "normal" embryos, or if we should try to bank a few more "normal" embryos before a transfer. Opted to bank. Egg retrieval #3: 200 gonal F and 2 vials of menopur. Then a few days later added in a 3rd vial of menopur and also gonarelix. Egg retrieval on day 14. 10 eggs/10 mature/8 fertilized/5 made it to day 6/3 tested genetically normal (grades AB, BB, BC). Rationale was to get better quality eggs, rather than quantity. It worked! This was by far my best cycle in terms of embryology results. At this point we had 5 "normal" embryos frozen (although he said the DA looked really bad - and in all his years of doing this he's only seen a viable pregnancy with a D embryo twice. Transfer #1: 2 mg estrace taken twice a day. A few days later upped it to 2 mg of estrace three times a day. 5 days before transfer started 50 mg progesterone intramuscular shot once a day/16 mg Medrol for 7 days/1000 mg Azithromycen once. Transfer of BB embryo that thawed to an AA embryo. Lining was at 10mm. Resulted in positive pregnancy test (my 4th) but it didn't stick. Doctor said this was a fluke or bad luck that it didn't work - that with a genetically "normal" AA embryo with 10mm lining (and nothing else structurally wrong with me) this should have worked. Transfer #2: Same protocol as above, however upped to 75 mg progesterone when mine tested slightly low. Transfer of AB embryo that thawed the same. Lining was at 9mm. This one worked! (My fifth pregnancy). As of this writing I'm almost 16 weeks pregnant.
Describe the costs associated with your care under Daniel Stein.
Our insurance was pretty good. They were in network the year where I had the bulk of my treatments (Anthem Blue Cross). They are not in network anymore, so it would have been much more expensive.
9
Doctor
Daniel Stein
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New York
NY - Westside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
35 - 36
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
7 IUI, 1 IVF, Donor Sperm
Diagnosis
Endometriosis
9
They [the staff at RMA of New York] also were very organized and never missed calling me with my instructions, which was an unfounded paranoia of mine. Rma is more impersonal because you rotate doctors and there are so many patients, but it seemed to me that they have a system that works. I think if you arrive later in the window of hours for monitoring, you probably end up with a long wait. That happened to me once on the weekend, but at least I exp
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Age
35 - 36
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
7 IUI, 1 IVF, Donor Sperm
Diagnosis
Endometriosis
9
Describe your experience with RMA of New York.
Rma is of course a big clinic with good success rates. From what I've read, the quality of their lab makes a big difference in their outcomes, but that's one area of the practice that we don't really see. I went to rma westside (except on weekends) and I was so pleased overall with how quickly and efficiently I was seen in the many morning appointments for monitoring. I had been so worried about missing lots of work, and I ended up not being late once, because if I got to the clinic before it opened (7am), I could literally have my blood drawn and my ultrasound done and be out the door at 7:20. Amazing! They also were very organized and never missed calling me with my instructions, which was an unfounded paranoia of mine. Rma is more impersonal because you rotate doctors and there are so many patients, but it seemed to me that they have a system that works. I think if you arrive later in the window of hours for monitoring, you probably end up with a long wait. That happened to me once on the weekend, but at least I expected it. They really move quickly though. At rma, I definitely didn't have that feeling of knowing the nurses well, even though I went in all the time. They didn't really know me by name. But everyone was always friendly and professional, so that was a fine trade-off to me.
During treatment, did you feel like you were treated like a number or a human?
Dr. McAvey was warm and took the time to share information and answer questions. She was receptive to email communication.
Describe your experience with your nurse.
I'm not sure if Erin was the primary nurse but she often was the one who called with instructions. She always was patient with questions. I also heard from Olga a lot. I didn't have too many interactions with nurses in person- mostly just leading up to the instructions for trigger, retrieval, transfer, etc. My ivf coordinator Christina ended up not being extremely helpful. She was new, but I found I could get information from my doctor or nurses, not from her.
How was your experience with Beth McAvey?
Dr. McAvey did a great job monitoring my first and only IVF cycle after 7 failed iuis at a different clinic. I have endometriosis but there was no clear reason for my infertility. She was extremely positive about my chances. I think I ended up being an easy patient because I ended up responding very well to the stimulation cycle. When my e2 spiked and I was in danger of hyperstimulating, she canceled my fresh transfer so that my body could recover. She did a great job of monitoring my follicle growth so I triggered at the right time for the maximum number of eggs retrieved. I ended up with 31. She also pressured me gently to only transfer one embryo, because she thought my chances were so good, and I really wanted to do two. IVF is obviously an easier experience on a patient when it's so successful, so it's only natural that I highly regard Dr. McAvey. It's hard to know if I would have gotten the same great outcome the first time with anther doctor. I still have 11 frozen embryos waiting to be our baby's sibling.
What one piece of advice would you give a prospective patient of Beth McAvey?
Ask a lot of questions. Be in touch via email if you want more information.
Describe the protocols Beth McAvey used in your cycles and their degree of success.
I believe I was on the antagonist protocol for ivf: I had a short 8 day stimulation cycle, and I took gonal-f, ganirelix, and menopur during that time. (Probably others I'm forgetting). Of course I started my cycle with birth control pills. When my cycle staRted and I went in for baseline, I had an ovarian cyst that delayed my start for two weeks. She prescribed me ovidrel to treat the cyst. I triggered with hcg. I had a lot of follicles to begin with and responded well (except for the e2 spike, which was fine). I had 31 eggs retrieved, 19 fertilized, 12 made it to freeze. I then went straight to a frozen embryo transfer for my next cycle. I was prescribed antibiotics, estrace pills, and I was on progesterone in oil shots through week 9 of pregnancy. My transfer went off without a hitch. I didn't do bed rest or anything afterwards.
Describe your experience with your monitoring appointments.
Weekdays 7-10am monitoring hours. I always arrived by 6:45, out by 7:30 at latest. Very efficient and well run. On weekends you have to go to the big main clinic. I had a longer wait there but it was quicker than I expected considering the number of patients waiting.
Describe the costs associated with your care under Beth McAvey.
I was extremely lucky to have my ivf cycle and medications be 100% covered by insurance. I think we only had a few hundred billed to us (copays and an u/s at my initial visit).
9
Doctor
Beth McAvey
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
RMA of New York
NY - Westside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
6
Age
30 - 33
Treated
2013 - 2016
Success with this Doc
?
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor
6
***YOU WILL ALMOST NEVER SEE YOUR DOCTOR*** [at RMA of New York] While your doctor will call you with results, they will rarely--if ever-- be the person you see for monitoring or do any of your procedures. If you need weekend monitoring there is only one office open and it is like a cattle call. The wait can be an hour+ at times.
+ Read more
Age
30 - 33
Treated
2013 - 2016
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor
6
Describe your experience with RMA of New York.
***YOU WILL ALMOST NEVER SEE YOUR DOCTOR*** While your doctor will call you with results, they will rarely--if ever-- be the person you see for monitoring or do any of your procedures. If you need weekend monitoring there is only one office open and it is like a cattle call. The wait can be an hour+ at times.
During treatment, did you feel like you were treated like a number or a human?
When we were with Dr. Lederman for a sit-down appointment he would take his time, never rushing us, and discuss whatever we needed. For anything else-- monitoring, egg retrieval, embryo transfer-- we rarely saw him and just had to take whoever was on staff that day,
Describe your experience with your nurse.
Erin was the main nurse we had contact with. She was very kind and caring and compassionate.
What specific things went wrong at this clinic?
  • Lost paperwork
  • Failed to call with results
How was your experience with Matthew Lederman?
He is thorough, but this can also be to his detriment. He spends a lot of time spouting facts and figures that don't necessarily apply to you (for example I'm 32, I don't particularly care about the success rates for women 40+ or risks for them). We were also very under-prepared for a lot of things that happened along the way-- stopping our first cycle (nobody had ever mentioned that might happen), transferring more than one embryo (we had only ever been told, for years, that one embryo would be transferred due to my age), an ectopic outcome.
What one piece of advice would you give a prospective patient of Matthew Lederman?
This is hard. You don't know what you don't know, so it's impossible to tell someone to ask a lot of questions, etc. when you don't know what to ask and you feel like you're getting thorough information.
Describe the protocols Matthew Lederman used in your cycles and their degree of success.
1) IVF-- my husband had testicular cancer and so his sperm count was low. Our first cycle was stopped as I was told my eggs weren't developing as a "cohort". Two eggs were "racing ahead of the pack" and Dr. Lederman felt like due to my age and health, we could do better. It was converted to an IUI where I had a negative home pregnancy test and the dr's office had a low positive (chemical pregnancy most likely). 2) Once I got my period I was put on birth control (pill) for about 2.5 weeks and then started hormone injections again. It took longer than anticipated before they did the egg retrieval (we were told about 10 days, it was 14 before my retrieval). My egg retrieval was extremely painful and I couldn't move and was in the worst pain of my life for several days. Nobody would prescribe me anything for the pain (various other materials I read online said other patients at other clinics were always sent home with an rx painkiller). I had also been told this procedure is "painless". They got 12 eggs, 10 were mature enough to fertilize (ICSI), 8 were successful, 6 grew, and we wound up with 2 the day-of. The doctor who did our transfer, literally as they were wheeling me out of the waiting area and into the transfer room, said "oh we want to put both back" so my husband and I didn't really have time to even think about it. We had been told, for years, that only ONE egg would ever be transferred. 3) This resulted in an ectopic pregnancy and the most difficult time of our lives. The pregnancy test came back low positive (hcg about 8) so they told me it didn't work. Then my numbers continued to triple every 2-3 days and make huge jumps. This whole time I was in for monitoring every 2-3 days where various doctors, who were not my doctor, would tell me they didn't know what was wrong but something definitely was even though my numbers were in the normal range. I was repeatedly told they "couldn't find it" (the sac). After a couple weeks of this (getting good new the numbers were rising and then terrible news that they were convinced something was terribly wrong because they couldn't see anything) I was sent to an ultrasound clinic with higher tech machines as, after weeks of torture, my doctors office finally informed me that their machines aren't good enough to see anything that early anyway (!!!!). This place found an ectopic pregnancy in my left tube. I had two shots of methotrexate that evening and we had to stop trying for three months. 4) After three months, we went back to Dr. Lederman and said at this time we are only willing to try IUI (something less invasive). We are in the middle of our first cycle with Clomid.
Describe your experience with your monitoring appointments.
The weekend had one location open across the entire city and it was a cattle call. It is a nightmare to go there with waits lasting over an hour, nowhere to sit, etc.
Describe the costs associated with your care under Matthew Lederman.
Our insurance covers this. I just have an occasional co-pay.
4
Doctor
Matthew Lederman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
RMA of New York
NY - Westside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
37
Treated
2016
Success with this Doc
Yes
Treatment
7 IUI, 2 IVF
Diagnosis
Unexplained
10
[RMA - West Side] Strengths: Convenient location (for us), Work with our insurance (Progyny), well organized, mature setup across reception, billing, morning monitoring, IVF coordination and nursing care. Weaknesses - I cant really think of one...Morning monitoring at RMA is a smooth affair. Can sometimes take about an hour, but time it right (e.g. arrive early or late) and you can be in and out within 20 minutes. The folks doing the blood work are especially amazing. We have a thin vein problem and the lab folks were always smiling reassuring, patient...
+ Read more
Age
37
Treated
2016
Success with this Doc
Yes
Race
South Asian
Income
$500K
Occupation
Engineer
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
7 IUI, 2 IVF
Diagnosis
Unexplained
10
Describe your experience with RMA of New York.
Strengths: Convenient location (for us), Work with our insurance (Progyny), well organized, mature setup across reception, billing, morning monitoring, IVF coordination and nursing care. Weaknesses - I cant really think of one
During treatment, did you feel like you were treated like a number or a human?
Dr. Stein always knew every detail of our treatment, we saw him regularly as he did our morning monitoring most of the time. Never once did we have to remind him or fill in some gap of knowledge of our history with him (Happen one too many times - scarily - with the previous doctor we saw)
Describe your experience with your nurse.
- the RMA team is kick ass. The IVF coordinator and nurse are available over email, and over phone and never take more than a couple of hours to return a call. Everything detail is organized and communicated in full detail. - Morning monitoring at RMA is a smooth affair. Can sometimes take about an hour, but time it right (e.g. arrive early or late) and you can be in and out within 20 minutes. The folks doing the blood work are especially amazing. We have a thin vein problem and the lab folks were always smiling reassuring, patient
How was your experience with Daniel Stein?
Its hard to point out any flaw with the care we received from Dr. Stein and the entire RMA team. - Dr. Stein is actively involved - from sales-pitching the practice to you on your first meeting, most morning monitoring, determining, tweaking, explaining the protocols, in close contact during the retrieval process and personally performing the implantation procedure. He even helped match us up with the right OBGYN upon release, based on where we live and our history.
What one piece of advice would you give a prospective patient of Daniel Stein?
Please seriously consider Dr. Stein (as long as insurance and location works out for you) - you will be in good hands,
Describe the protocols Daniel Stein used in your cycles and their degree of success.
IVF cycle 1: Resulted in no embryos that passed PGS. Antagonist protocol that yielded 9 eggs and 2 made it to day 5. IVF cycle 2: Resulted in a pregnancy (currently at week 10). Was a modified lupron flare protocol. Yielded 11 eggs, 2 made it to day 5, one passed PGS and implanted successfully.
Describe your experience with your monitoring appointments.
- Morning monitoring at RMA is a smooth affair. Can sometimes take about an hour, but time it right (e.g. arrive early or late) and you can be in and out within 20 minutes. The folks doing the blood work are especially amazing. We have a thin vein problem and the lab folks were always smiling reassuring, patient
Describe the costs associated with your care under Daniel Stein.
RMA is fully covered at zero cost under our insurance plan - Progyny. We had zero bills to handle, zero co-pays to worry about.
10
Doctor
Daniel Stein
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New York
NY - Westside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
30 - 37
Treated
2009 - 2016
Success with this Doc
Yes
Treatment
1 IUI, 3 IVF, 1 Egg Freezing, Donor Eggs, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
I love RMA. It's a big group proactive and you might not see your actual doctor much. But I loved all the other doctors I saw...She [nurse at RMA] was lovely. I emailed her all the time and she was reassuring and answered all my questions same day...Weekdays was easier and quicker. Weekends we all have to go to east side - so more jammed and longer wait. But it didn't bother me. Staff was nice and efficient.
+ Read more
Age
30 - 37
Treated
2009 - 2016
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 3 IVF, 1 Egg Freezing, Donor Eggs, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
Describe your experience with RMA of New York.
I love RMA. It's a big group proactive and you might not see your actual doctor much. But I loved all the other doctors I saw. In particular Dr Davis at the soho location
During treatment, did you feel like you were treated like a number or a human?
I love Dr Stein and his staff. They were sweet and understanding. I got to know them well over the months. They truely care about you, and answer all your questions.
Describe your experience with your nurse.
She was lovely. I emailed her all the time and she was reassuring and answered all my questions same day.
How was your experience with Daniel Stein?
He's has a very nice way of explaining your chances, being honest and ensuring you aren't wasting your time. But nicely. He knew when I should keep going and when I should switch tactics. He also knew when to start preparing me for more dramatic alternatives (egg donors).
What one piece of advice would you give a prospective patient of Daniel Stein?
Don't be afraid to ask questions. He and his staff are happy to explain everything and make you feel like they are recommending the best path forward.
Describe the protocols Daniel Stein used in your cycles and their degree of success.
I froze my eggs in my early 30s and already had reduced reserve. I went back at 36 to get pregnant. The one IUI was unsuccessful and I love that we didn't waste any more time with that My eggs didn't defrost well (there weren't that many) and I had to move to IVF. Always did aggressive drug protocol due to low reserve. My first new IVF only got 3 mature eggs. 2 fertilized and 1 made to Day 5. It was PGS tested and it was normal. Miscarried. Second IVF I got 6 eggs with a different protocol. 5 fertilized. 1 was Day 5. PGS. Not normal. He started to prep me to donor eggs due to low probability of success. Said we'd try one more time and if I didn't get at least 1 egg - need to switch to egg donor 3rd IVF. Converted to IUI due to only 1 egg being stimmed. Moved to egg donor. Explained all the options very well. Chose using frozen eggs from Donor Egg Bank. 7 mature eggs. 3 fertilized. 2 day 5s. Put them both in fresh. No PGS. Pregnant.
Describe your experience with your monitoring appointments.
Weekdays was easier and quicker. Weekends we all have to go to east side - so more jammed and longer wait. But it didn't bother me. Staff was nice and efficient.
Describe the costs associated with your care under Daniel Stein.
Hard to say because my insurance picked up a lot. I paid $65k out of pocket for all my treatments (1 IUI, 3.5 IVF, and donor egg cycle)
10
Doctor
Daniel Stein
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New York
NY - Westside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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5
Age
39
Treated
2016
Success with this Doc
No
Treatment
3 IUI, 3 IVF
Diagnosis
Unexplained
5
It's [RMANY] like a machine, somewhat well oiled, with the exception of their finance department which seems in a bit of disarray... I think all the nurses seemed competent. They provided clear instruction 95% of the time and would be willing to provide you with information if you asked..The monitoring hours are good...If you're expecting to talk to someone as a matter of course in your treatment, or to see the same person throughout your treatment, this is not the place for you.
+ Read more
Age
39
Treated
2016
Success with this Doc
No
Race
East Asian
Income
$200K - $499K
Occupation
Operations
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 3 IVF
Diagnosis
Unexplained
5
Describe your experience with RMA of New York.
This clinic sees a lot of patients. If your concern is efficiency and you don't require personalized attention or protocols then this place is fine. The monitoring hours are good. There are several locations so monitoring isn't so much a chore. They work with several pharmacies that offer good prices, some which will even deliver your meds to you. They get you in and out so you can get to work on time. If you're expecting to talk to someone as a matter of course in your treatment, or to see the same person throughout your treatment, this is not the place for you.
During treatment, did you feel like you were treated like a number or a human?
I think this is more a result of the clinic I visited than the doctor. I was recommended by my OBGYN to go to RMANY. RMA has great numbers, they see probably thousands of patients, they have a system set up to get you in and out the door, on a protocol, and processed. It's like a machine, somewhat well oiled, with the exception of their finance department which seems in a bit of disarray. I think being just another number is okay if the protocol works for you, and it does for many. I have a friend and also my OBGYN that have had success for RMA. Unfortunately this was not the case for me and I feel like I could have done with more specialized attention and personalized protocol.
Describe your experience with the nursing staff.
I spoke with so many nurses here and the experience really varied dependent on who you spoke with. I think all the nurses seemed competent. They provided clear instruction 95% of the time and would be willing to provide you with information if you asked. They would not automatically provide you with information such as embryo grading, so you sort of need to know what to ask for. I get the impression that the clinic sees so many patients that they are just trying to manage their time.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
How was your experience with Tanmoy Mukherjee?
To be honest I didn't really feel like a patient of Dr. Mukherjee's. I saw/spoke with him only a hand of times and it was mainly to receive bad news, when a cycle failed. I do not feel like I developed a patient/doctor relationship with Dr. Mukherjee given the amount of time spent together and lack of personalized attention to my case. He is a nice person, very well experienced in the field, and he will answer questions if you have them but he (and RMA) seem to be very set on their standard mode of operations. I think Dr Mukherjee / RMA is fine if you fit into their standard protocol but not so if you need personalized attention.
What one piece of advice would you give a prospective patient of Tanmoy Mukherjee?
Ask him how often you will see him, how he will determine your course of treatment, what will be the next steps if the current treatment fails, and then decide if it is going to be a good fit for your needs and expectations.
Describe the protocols Tanmoy Mukherjee used in your cycles and their degree of success.
I went through 3 retrievals with Mukherjee. The first protocol he used was the antagonist protocol, which is surprising to me as I've read it is for poor responders or people with PCOS, of which I am neither. The second protocol was antagonist with estrogen priming. Those first 2 cycles resulted in no viable embryos for transfer. The third protocol was down regulation, which I've read is the place where most doctors start but he said is "old technology". I ended up with 1 viable embryo (which ultimately ended up in a chemical pregnancy). During the 9 month period I was under his care I probably saw or spoke to him 5 times. He likened the first 2 unsuccessful attempts to bad luck. After the 3rd unsuccessful cycle he's referred me to a reproductive immunologist since my infertility is still "unexplained". For this I am thankful because I feel like I might be able to find some answers. I think Dr Mukherjee and RMA is fine if you fit into their standard protocol but not so if you need personalized attention.
Describe the costs associated with your care under Tanmoy Mukherjee.
Approximately $9K for retrieval, $5K for transfer, $2K for PGD, $2K for PGD administrative fee, $750 for anesthesia, $5K for medications
5
Doctor
Tanmoy Mukherjee
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
RMA of New York
NY - Westside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
41
Treated
2016
Success with this Doc
No
Treatment
7 IUI, 1 Egg Freezing, IVF, Donor Sperm
Diagnosis
Uterine Fibroids
9
It's really hard to rate the nursing staff because it was so large. Some people were great. Some people were mediocre. Once I went and waited over an hour for a scheduled insemination because they had forgotten me--and I didn't speak up, I just waited patiently. Other times, I was seen right away. Some nurses were great at blood draws. Some weren't. I have a feeling things are a little better (ie. less busy) at the west side clinic...RMA has pretty much gotten IUI cycles down to a science: bloodwork, meds, ultrasounds, insemination, two-week call. Because I was at the beginning of my journey, this process was about making sure my uterus was in good shape (it was not so we had to work on that) and then getting me in and out for IUI cycles with the appropriate drugs. Pretty basic.
+ Read more
Age
41
Treated
2016
Success with this Doc
No
Race
Black or African-American
Income
$100K - $199K
Occupation
Writer
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
7 IUI, 1 Egg Freezing, IVF, Donor Sperm
Diagnosis
Uterine Fibroids
9
Describe your experience with RMA of New York.
Show up early for your IUI visits because that waiting room fills up fast and there's usually a wait. Keep in constant communication with the doctors and nurses. If you care, ask for a female technician. They're there but there are so few of them I feel like advocacy might help.
During treatment, did you feel like you were treated like a number or a human?
Dr. McAvey was very down to earth, explained things well and even responded to emails, which was really reassuring. She's smart, talented and well-connected. She referred me to a great doctor for my fibroid surgery.
Describe your experience with the nursing staff.
It's really hard to rate the nursing staff because it was so large. Some people were great. Some people were mediocre. Once I went and waited over an hour for a scheduled insemination because they had forgotten me--and I didn't speak up, I just waited patiently. Other times, I was seen right away. Some nurses were great at blood draws. Some weren't. I have a feeling things are a little better (ie. less busy) at the west side clinic.
What specific things went wrong at this clinic?
  • Lost appointments
How was your experience with Beth McAvey?
If anything, I should've made more attempts to communicate with her as she would've made herself available. For example, I had a side effect to one of the meds I was on but because I read about it as expected in the paperwork, I didn't say anything. But when I brought it up at my next appointment, Dr. McAvey said I should've told them. I didn't know that I could/should. That was frustrating but, again, I know if I had reached out I would've gotten a response. For example, once when I did have a question, as she was running out of the office, she told me she'd call me on her cell from her car. She was really straightforward, smart and kind. There were a few times when I wish she had been more familiar with my file but I recognize that all of these doctors see sooooo many patients, I feel like it's actually our patient responsibility to do a lot of reminding with each and every appointment. I asked the director of a prominent cryopreservation lab about her and she had nothing but good things to say about her as well.
Describe the protocols Beth McAvey used in your cycles and their degree of success.
RMA has pretty much gotten IUI cycles down to a science: bloodwork, meds, ultrasounds, insemination, two-week call. Because I was at the beginning of my journey, this process was about making sure my uterus was in good shape (it was not so we had to work on that) and then getting me in and out for IUI cycles with the appropriate drugs. Pretty basic.
Describe the costs associated with your care under Beth McAvey.
My insurance was awful. They said they'd cover testing but ended up not doing so. As a result, I had to pay out of pocket for virtually everything.
10
Doctor
Beth McAvey
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
RMA of New York
NY - Westside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
29
Treated
2016
Success with this Doc
Yes
Treatment
1 IUI
Diagnosis
None, Other
9
[RMA - West Side] Convenient location. Relatively short waiting time....[Nurse] Loved working with Krista! She's kind, warm and full of compassion. She knows the work well. She took time when answering our questions and feels happy for our results....Dr. Stein is very scientific and accurate and won't hide anything if he feels so. He reacts quick to test results he sees. This might be the right way to do it although sometimes it could give us some mental stress. In the end it turned out that he did the right thing and made right decisions.
+ Read more
Age
29
Treated
2016
Success with this Doc
Yes
Race
East Asian
Income
Occupation
Investment Banker
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
None, Other
9
Describe your experience with RMA of New York.
Convenient location. Relatively short waiting time.
During treatment, did you feel like you were treated like a number or a human?
Dr. Stein is very scientific and accurate and won't hide anything if he feels so. He reacts quick to test results he sees. This might be the right way to do it although sometimes it could give us some mental stress. In the end it turned out that he did the right thing and made right decisions.
Describe your experience with the nursing staff.
Loved working with Krista! She's kind, warm and full of compassion. She knows the work well. She took time when answering our questions and feels happy for our results.
How was your experience with Daniel Stein?
First off, our background might be a piece of cake for Dr Stein. We are both just over 30 trying for a year. My hubby has very active spern counts. I am skinny but all good otherwise. Dr. Stein is quick and sharp. He pointed out my weight is the problem and how human body is smart to know when is safe to get pregnant and asked us to comeback for him when we are ready to be parents. We came 6mo later and one negative preganancy test on clomed and natural intimacy and one IUI which we succeeded and now I am 9 weeks in. Dr. Stein is very scientific and accurate and won't hide anything if he feels so. He reacts quick to test results he sees. This might be the right way to do it although sometimes it could give us some mental stress. In the end it turned out that he did the right thing and made right decisions. He has good humor too and always said willing to give me some fat from him which made me laugh. Anyways overall good experience with Dr. Stein and hope all the best with our first one!
What one piece of advice would you give a prospective patient of Daniel Stein?
Trust him
9
Doctor
Daniel Stein
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
RMA of New York
NY - Westside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
35
Treated
2016
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Recurrent Pregnancy Loss, Unexplained
7
I like them [nurses at RMA of New York] a lot - they are knowledgeable and compassionate. Some more than others! Eliza is amazing. And someone else (I can't remember her name, blond straight hair) sat with me while I cried about my fear of progesterone!...They were not clear/did not provide enough information about whether we should abstain from sex before transfer or when he should ejaculate to have the best sperm. We ended up doing it the day before because they didn't tell us to.
+ Read more
Age
35
Treated
2016
Success with this Doc
No
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Consultant
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Recurrent Pregnancy Loss, Unexplained
7
Describe your experience with RMA of New York.
It's like a customized machine. THere seem to be hundreds of patients in and out every day but you don't fully feel like a number. The wait during monitoring hours can be tricky but it's not terrible. They always call on time and their response after hours is quick. I wish they used email more frequently... They have a great reputation and overall I have been very happy.
During treatment, did you feel like you were treated like a number or a human?
Dr Stein is warm and attentive, takes time with you during consults and shows empathy (often saying 'what I would advise my wife or daughter.' He is a great guy - warm, compassionate, funny. The times when I feel like a number are when he is performing an ultrasound during busy morning monitoring hours.
Describe your experience with the nursing staff.
I like them a lot - they are knowledgeable and compassionate. Some more than others! Eliza is amazing. And someone else (I can't remember her name, blond straight hair) sat with me while I cried about my fear of progesterone!
What specific things went wrong at this clinic?
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Daniel Stein?
Overall, I think Dr. Stein is knowledgeable, smart, candid, doesn't sugarcoat (in a good way) and has an excellent bedside manner. I had a good experience with him with my retrieval and transfer. HOWEVER, my huge concern with him, and the reason I am transferring, is because after 2 natural miscarriages he thought my issue was abnormal embryos. We did IVF with PGS testing and had a grade AA embryo that we transferred. He thought it would work. After I miscarried at the same time (5.5 weeks) AND I asked him about the one test result I saw that was positive (a blood clotting issue) he didn't think it was significant. He did not want to do further hematology or immunology testing and wanted to just do another cycle. He thought it was a numbers game where I thought it wasn't. He didn't even want to add more than a baby aspirin to my protocol while lovenox was an option. I went for a second opinion and my new dr (at SHER) found THREE issues so far - the hematology issue we knew about, plus another, and an immunology issue. I am really surprised Dr STein didn't want to look into these areas - it seems to me that 3 miscarriages including one with a PGS tested embryo has some medical reason.
What one piece of advice would you give a prospective patient of Daniel Stein?
Do your own research and don't be afraid to bring it up, and get a second opinion.
Describe your experience with your monitoring appointments.
I appreciate that the hours are early in the morning, before work (for me). THe wait could be more than a half hour but i know they were running as efficiently as they could.
Describe the costs associated with your care under Daniel Stein.
Insurance - $9K used? Plus about $2.5K out of pocket.
5
Doctor
Daniel Stein
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
RMA of New York
NY - Westside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
30
Treated
2014
Success with this Doc
Yes
Treatment
2 IUI, IVF
Diagnosis
Anovulation, Male Factor
10
[Our nurse] was very easily accessible via email (and I emailed a lot!). She was very patient and answered ALL my questions.
+ Read more
Age
30
Treated
2014
Success with this Doc
Yes
Race
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, IVF
Diagnosis
Anovulation, Male Factor
10
During treatment, did you feel like you were treated like a number or a human?
We 100% felt like patients. Dr. Copperman and I even joked about the intensity of signing up for Soul Cycle (NYC spinning class). The other doctors at RMA also were good at getting to know us. Everyone from the front desk to Dr. Copperman would know who we are (granted we were there ALL the time, as you know....). Despite all of above, the RMA team was still very efficient at getting all the patients in and out of monitoring, which as we know, is the most daunting. Even after our son was born, and we brought him into RMA, Dr. Copperman clearly remembered us.
Describe your experience with your nurse.
She was very easily accessible via email (and I emailed a lot!). She was very patient and answered ALL my questions. She took the time to get to know us but yet keep a professional demeanor.
How was your experience with Alan Copperman?
We successfully conceived our first baby under Dr. Copperman and his team's care. We chose him as our doctor based on a friend's recommendation as well as personal research of his background/qualities. Dr. Copperman's knowledge and dedication to his patients' needs and plan is remarkable. We never once doubted his plan for us, as he was very confident in what would ultimately work for us. Despite not seeing Dr. Copperman at every monitoring appointment, we trusted his team of doctors. Since all the RMA doctors work very closely together, we knew we were in good hands. He was very realistic and honest, which was an aspect we really appreciated. I remember the exact appointment when he told me that "why go through a third failed IUI, when I expect that you will be pregnant by your 1st IVF cycle." Despite how hard it was to hear certain news during the emotional process, we knew we could trust Dr. Copperman's expertise to guide us to conceive as easily/quickly as possible. Even at Dr. Copperman's level, he took the time to speak to us thoroughly about our concerns and answered all of our questions throughout the journey. We couldn't be more grateful for all that RMA has done for us, especially Dr. Copperman.
What one piece of advice would you give a prospective patient of Alan Copperman?
Trust him! It's really hard to give away 100% control of this journey to conceive, but giving the doctor your trust is the first step. Also, having a "list" of questions/concerns ready in your head to discuss (aka be prepared as much as possible) helps. As everyone knows, doctors are all very busy and doing this will help ensure all will be addressed.
10
Doctor
Alan Copperman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New York
NY - Westside
Nursing
Operations
Scheduling
Billing
Educational Resources
– Read less
10
Age
40
Treated
2015
Success with this Doc
Yes
Treatment
3 IUI, Donor Sperm
Diagnosis
10
The Westside location [RMA] is smaller, more personal, and tended not to be too crowded or have long waits for morning monitoring. Procedures were done at the main east side office, which was a bit more hectic and tended to have more waiting....Nurse, Eliza, was also very helpful, responding to emails and calls the same day...The clinical nurses who did blood draws and other tests during monitoring were fantastic. I'm very bad with having blood taken (get nauseous, woozy), and they got me through it quickly and without getting sick, and didn't make me feel rushed if I needed a few extra minutes to recover.
+ Read more
Age
40
Treated
2015
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Lawyer
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, Donor Sperm
Diagnosis
10
Describe your experience with RMA of New York.
The Westside location is smaller, more personal, and tended not to be too crowded or have long waits for morning monitoring. Procedures were done at the main east side office, which was a bit more hectic and tended to have more waiting.
During treatment, did you feel like you were treated like a number or a human?
I went to Dr Stein as a single mother by choice, with no history of fertility issues, and he created a plan for me that did not push for more treatment than necessary. He also explained his approach, and was available by phone and email. When I was pregnant, he had me schedule ultrasound appointments on his monitoring days so he could monitor my progress personally. His nurse, Eliza, was also very helpful, responding to emails and calls the same day.
Describe your experience with your nurse.
Eliza, the primary nurse I worked with, responded to emails and calls the same day, usually within a few hours. She talked me down when I got anxious, and helped with scheduling follow ups during my pregnancy when I was also dealing with my mother's terminal illness. The clinical nurses who did blood draws and other tests during monitoring were fantastic. I'm very bad with having blood taken (get nauseous, woozy), and they got me through it quickly and without getting sick, and didn't make me feel rushed if I needed a few extra minutes to recover.
How was your experience with Daniel Stein?
Dr Stein listened to what I wanted, and provided a plan that worked for me. He explained why he recommended or didn't recommend a particular course of treatment and gave direct feedback on how I was doing.
Describe the protocols Daniel Stein used in your cycles and their degree of success.
I did an unmedicated IUI with an ovulation trigger shot. My tests were all good and the shot helped produce a longer leuteal phase (I was ovulating late in the cycle naturally), so there was no reason to do medicated cycles. I had no indications of fertility issues, but was 40, so he supported my desire to strike a balance between minimal intervention and not waiting too long. I got pregnant on my second IUI (2nd at RMA, I also had 1 at Columbia). My son was born healthy and beautiful.
Describe the costs associated with your care under Daniel Stein.
Dr Stein was in network with my insurance. I had a copay for visits and monitoring.
9
Doctor
Daniel Stein
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New York
NY - Westside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
0
Age
35 - 36
Treated
2013 - 2014
Success with this Doc
No
Treatment
2 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve
0
This [RMA of New York] really seems like a for-profit operation. It's not a pleasant place to be -- dark, gloomy, cramped and not particularly clean. I don't think it's a good clinic for people with the diagnosis of diminished ovarian reserve... It involved high doses of Gonal-F and estrogen priming and something else . It didn't seem particularly well suited for my diminished ovarian reserve diagnosis although I think from flexor's point of view the high doses were targeted to my non-receptive ovaries .
+ Read more
Age
35 - 36
Treated
2013 - 2014
Success with this Doc
No
Race
Ashkenazi Jewish
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve
0
Describe your experience with RMA of New York.
This really seems like a for-profit operation. It's not a pleasant place to be -- dark, gloomy, cramped and not particularly clean. I don't think it's a good clinic for people with the diagnosis of diminished ovarian reserve.
During treatment, did you feel like you were treated like a number or a human?
The waiting room procedure made me feel like a numbe . Also Flisser's reaction to my lab results and his canceling retrieval based on poor stimulation response made me feel like a number.
Describe your experience with your nurse.
I don't really remember but the whole place was not well run it was gloomy in efficient and pleasant and infantizing.
What specific things went wrong at this clinic?
  • Lost paperwork
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Eric Flisser?
Flisser did not seem to be an expert in diminished ovarian reserve. He was not particularly encouraging based on my high FSH numbers and low antral follicle count. He was not willing to proceed with retrieval with a low number of follicles , which for me seem to be inevitable and with a different doctor at anotehr clinic, l I was able to proceed even though I had only produced four or five follicles and I had a successful pregnancy based on that procedure . With Flisser there was also a whole situation where he thought I had an ectopic pregnancy and was recommending that I have a shot to induce a chemical abortion . I was certain that it was not ectopic but merely a blighted ovum which I had experienced in the past, and knew the symptoms of. I didn't want to take the pill because it would delay our next IVF cycle for several months, which is a bigger headache than it sounds like given the proliferation of days the clinic is closed in January, not to mention the very strong ticking of my biological clock given the DOR. In the end, I did not take the shot against his advice and it turned out it was not an ectopic but merely a blighted ovum as I had suspected. I think Flisser was erring on the side of caution, but this whole situation really left a bad taste in my mouth. He wasn't physically there for the after-hours appointment where the nurse was trying to push the abortion shot on me. He did, however, talk to me on the phone about it, which I suppose is generous of him. But in general, the situation made me feel like maybe fertility doctors like him aren't experts in early pregnancy in which case they should really refer patients to someone else instead of trying to diagnose things that are not within their realm of expertise.
What one piece of advice would you give a prospective patient of Eric Flisser?
Leave RMA quickly unless you have really simple problems. My friends whose only infertility issues involved low sperm count did well with RMA. Others with DOR and other diagnoses really found better results elsewhere.
Describe the protocols Eric Flisser used in your cycles and their degree of success.
I don't remember the specifics . It involved high doses of Gonal-F and estrogen priming and something else . It didn't seem particularly well suited for my diminished ovarian reserve diagnosis although I think from flexor's point of view the high doses were targeted to my non-receptive ovaries .
2
Doctor
Eric Flisser
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
RMA of New York
NY - Westside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
6
Age
Treated
Success with this Doc
No
Treatment
2 IVF
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Poor Egg Quality
6
RMA has a good reputation, but they have such a high volume of patients, it's almost impossible to get the fully focused care that you deserve during this process. The billing department could use improvement with respect to organization and communication. ..The nursing staff was good. Given the volume of patients, I did not always speak to my primary nurse. I don't even remember her name. They were knowledgeable and responsive but I did not feel like I got focused care. I was passed between 2 coordinators.
+ Read more
Age
Treated
Success with this Doc
No
Race
South Asian
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IVF
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Poor Egg Quality
6
Describe your experience with RMA of New York.
RMA has a good reputation, but they have such a high volume of patients, it's almost impossible to get the fully focused care that you deserve during this process. The billing department could use improvement with respect to organization and communication. Given the importance of removing stress during fertility treatments, worrying about billing issues is counterproductive to the process. Get to know your billing coordinator and stay on top of them.
During treatment, did you feel like you were treated like a number or a human?
While Dr. Stein is very approachable and willing to answer questions by email, phone or appointment, he does have a very large number of clients (as you would expect from RMA NY). I did not always see him during monitoring and when I did, time was often limited. Also, while he was very good about tempering expectations, I felt there was a lot of emphasis on only my age and not further exploration of other contributing factors.
Describe your experience with your nurse.
The nursing staff was good. Given the volume of patients, I did not always speak to my primary nurse. I don't even remember her name. They were knowledgeable and responsive but I did not feel like I got focused care. I was passed between 2 coordinators. So, I never felt that I had direct care as there was always confusion as to which of the 2 should or could respond to me. Again, this took away from focused care. My best experience was with one of the nurses that drew my blood. Whenever, she was there, she knew my name and expressed compassion. Unfortunately, there were also nurses that drew my blood that were more interested in discussing their weekend plans with other staff than giving me their full attention. If you go to RMA, make sure they are clear who is your primary nurse and your primary coordinator.
What specific things went wrong at this clinic?
  • Provided conflicting information
How was your experience with Daniel Stein?
Dr. Stein is an accomplished endocrinologist with a lot of experience. He was referred to me by a few friends / acquaintances who had positive views of him and his practice. When my first round of IVF did not yield a large number of eggs / embryos, his adjustments for and throughout the second round showed far better results. A third attempt may have been even more promising, but we ultimately chose to move on. In Dr. Stein's practice, there is not a lot of focus on preparation before cycles or treatment. There was very little advice on nutritional adjustments or supplements. For me, personally, I was looking for more guidance on how to possibly improve my situation from an integrative medicine perspective before jumping into another cycle. That said, as far as western medicine, I would recommend him to those that are focused on that kind of treatment.
What one piece of advice would you give a prospective patient of Daniel Stein?
If you have questions, continue to ask them. He can be responsive by email. If not, his office will set up a phone consult. He is direct and extremely knowledgeable, but I am not sure how much he thinks outside the box.
Describe the protocols Daniel Stein used in your cycles and their degree of success.
In my first IVF cycle, we used the microflare protocol that starts with the birth control pill. Given my work schedule, I was on bcp for a week longer than standard. I had fears that this would over-suppress my ovaries. I wholeheartedly believe that my fears were valid. The amount of eggs retrieved did not match my expectations given antral follicle count from several day 3 observations. Trust your instincts!! My second IVF cycle, using estrogen priming, yielded far more eggs. However, we opted for PGD and none of our embryos made it to blast even though they made it to day 5. Given my history of miscarriage, it was the right choice to try to test all the embryos at the time. However, for the next cycle, we will try to transfer some fresh embryos. After speaking to a couple friends that were also patients of Dr. Stein, it seems that we were all started with the microflare protocol. Personally understanding the variations of our circumstances, ages and fertility issues, I am not sure that starting all of us on the same protocol shows much consideration for individual situations. Of course, we don't know if he does this for all patients but it is interesting to note.
Describe your experience with your monitoring appointments.
Monitoring appointments are only from 7 AM - 9 AM on weekdays. If your monitoring appointment falls on a weekend, you have to go the Eastside office with similar hours.
Describe the costs associated with your care under Daniel Stein.
Standard costs. Other responses here are accurate. Mine were a bit convoluted given he was considered out-of-network for me.
6
Doctor
Daniel Stein
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
RMA of New York
NY - Westside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
1 IUI, 2 IVF
Diagnosis
Male Factor, Poor Egg Quality
10
One large plus to RMA was their early monitoring hours, so it would not interfere with my work schedule. We found if we got there early it would go rather quickly. The nursing staff always had a smile and were very gentle. The IVF and financial coordinators were always quick to respond to emails... If I was not seeing Dr. Stein for monitoring the other doctors knew my case....My husband and I could not say enough good things about our experience with Dr. Stein and the staff at RMA.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 2 IVF
Diagnosis
Male Factor, Poor Egg Quality
10
Describe your experience with RMA of New York.
One large plus to RMA was their early monitoring hours, so it would not interfere with my work schedule. We found if we got there early it would go rather quickly. The nursing staff always had a smile and were very gentle. The IVF and financial coordinators were always quick to respond to emails.
During treatment, did you feel like you were treated like a number or a human?
He always greeted with smile, willing to answer questions via email. If I was not seeing Dr. Stein for monitoring the other doctors knew my case.
Describe your experience with the nursing staff.
The nursing staff always had a smile on their face and very accommodating. Made you feel at ease very early in the morning and throughout entire process. Always available to answer questions.
How was your experience with Daniel Stein?
My husband and I could not say enough good things about our experience with Dr. Stein and the staff at RMA. We sought a consultation after trying without success for one year. I also have cerebral palsy and was unsure if this affected our ability to conceive in anyway. It was extremely easy to arrange an appointment with the office and get everything started. The office returned phone calls and addressed all of our insurance questions. We had looked into engaging in care with two other institutions and had negative experiences with the office staff. Dr. Stein was extremely thorough and to the point in our first consultation, which put me at ease- especially knowing all the options that could be available to us. After some testing it was determined that we had male factor fertility (morphology) and Dr. Stein was very honest in his recommendations and made sure we understood what each would entail. He also figured out ways to do my examinations that kept me comfortable. Dr. Stein was also always willing to answer questions via email and in the office during monitoring hours.
What one piece of advice would you give a prospective patient of Daniel Stein?
Listen to him. He is up to date on the medical literature and does what he knows is medically necessary and no more to put you at minimal risk and maximum chance of success.
Describe the protocols Daniel Stein used in your cycles and their degree of success.
We did one IUI, with letrazole and trigger shot. After realizing extent of male factor issue IVF was recommended. 1 retrieval cycles with, PGS and ICSI (10 eggs retrieved, 3 to day 5, none genetically normal after PGS testing). Used gonal F, cetratide, menopur. I was a slow responder. Second cycle he changed protocol to lupron micro flare with much higher doses of gonal F and menopur as I was a slow responder, as he felt I had a diagnosis of poor egg quality. This time we had 14 eggs retrieved, 6 to day 5, 3 were genetically normal after PGS testing). 1st transfer with 1 embryo was successful- currently I am 10 weeks pregnant with a little boy.
Describe your experience with your monitoring appointments.
One large plus to RMA was their early monitoring hours, so it would not interfere with my work schedule. We found if we got there early it would go rather quickly. The nursing staff always had a smile and were very gentle. Dr. Stein was usually the one there, and if not, the other doctors were very kind.
Describe the costs associated with your care under Daniel Stein.
The clinic was willing to bill my primary insurance and then run it through my secondary before billing us.
10
Doctor
Daniel Stein
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New York
NY - Westside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF, 1 Egg Freezing
Diagnosis
Unexplained
10
I've been to 3 [RMA] locations (Westside, Soho, and Madison Ave) and all have been clean and organized which are the first things I look for. The staff is amazing at all 3 locations. The wait is usually between 30 mins - an hour but it goes fast considering how many people they see...The nursing team and IVF coordinator are amazing. They're super sweet and responsive. You deal more with them then your doctor since you see whichever doctor is on rotation during monitoring but your specific doctor will review your results and have the nurses call you.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF, 1 Egg Freezing
Diagnosis
Unexplained
10
Describe your experience with RMA of New York.
I've been to 3 locations (Westside, Soho, and Madison Ave) and all have been clean and organized which are the first things I look for. The staff is amazing at all 3 locations. The wait is usually between 30 mins - an hour but it goes fast considering how many people they see.
During treatment, did you feel like you were treated like a number or a human?
He answered any and all questions, was available for phone calls if I had concerns. Made sure I understood the procedure and all possible outcomes.
Describe your experience with the nursing staff.
The nursing team and IVF coordinator are amazing. They're super sweet and responsive. You deal more with them then your doctor since you see whichever doctor is on rotation during monitoring but your specific doctor will review your results and have the nurses call you.
How was your experience with Daniel Stein?
He's very blunt which I prefer. I don't need a doctor who's going to hold my hand but rather give me the good, bad, and ugly straight up. You don't always see him during monitoring hours because the doctors rotate and I preferred to go to a more convenient location which was closer to my office.
What one piece of advice would you give a prospective patient of Daniel Stein?
If you want someone who's going to coddle you, he's not for you.
Describe the protocols Daniel Stein used in your cycles and their degree of success.
Since we had unexplained infertility, he suggested doing Clomid and HcG first. We need 3 rounds of that with no success. We then moved onto IUI, 2 of those and both were negative. Our last resort was IVF. I was on Gonal F, Menupor, HcG, and one other medication I can't remember for roughly 12 days. They increased my dosage of Menopur only once to get a better response and bigger follicles. I was monitored every other day or so to make sure my ovaries didn't become too large. We retrieved 11 eggs out of which 2 were sent for biopsy and came back prefect. For the transfer cycle I was put on estrogen and progesterone. I opted to take the oral and vaginal progesterone as the progesterone in oil is done with a very large needle intramuscular in your backside. I hate needles so I was very grateful for the second option.
Describe your experience with your monitoring appointments.
It was first come, first serve. Hours vary by office. Wait was typically 30 mins to an hour for the entire process (bloodwork and ultrasound) but it went fast with the amount of people they see.
10
Doctor
Daniel Stein
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New York
NY - Westside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Recurrent Pregnancy Loss, Male Factor, PCOS, Tubal Blockage, Other
10
It took me less than half hour [at RMA of New York] most days for monitoring in the morning and was able to get back to work on time. Initial paperwork, tests for spouse, insurance approvals were also handled without any hassles...The nursing team was very good in communicating the results; answering our questions with regard to any concern or medication; reachable easily; called back ASAP in case of immediate need (like spotting / medication dosage questions / urgent refills). They were also very helpful in navigating me to the right pharmacy to get medication immediately, when my initial pharmacy failed to deliver on time. Excellent co-ordination and timing during morning monitoring hours.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
South Asian
Income
$100K - $199K
Occupation
Consultant
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Recurrent Pregnancy Loss, Male Factor, PCOS, Tubal Blockage, Other
10
Describe your experience with RMA of New York.
Strengths - Excellent doctors, good lab providing results on same day, great team of staff who are available all days of week and very friendly, very comfortable monitoring hours accommodates working people, doctor and nurses available via. email or call for answering any questions, immediate attention and treatment when required. I did not come across any particular weakness, however I feel the finance team has a chance to improve with respect to coordinating with the medical team in case of changes during the treatment and sending the receipts after payment.
During treatment, did you feel like you were treated like a number or a human?
Right from the first visit the Dr. Stein was very empathetic and caring, but also very practical with reference to treatment options. The team made sure I was comfortable through out the treatment with regard to each aspect and answered questions without any hesitation.
Describe your experience with the nursing staff.
The nursing team was very good in communicating the results; answering our questions with regard to any concern or medication; reachable easily; called back ASAP in case of immediate need (like spotting / medication dosage questions / urgent refills). They were also very helpful in navigating me to the right pharmacy to get medication immediately, when my initial pharmacy failed to deliver on time. Excellent co-ordination and timing during morning monitoring hours. It took me less than half hour most days for monitoring in the morning and was able to get back to work on time. Initial paperwork, tests for spouse, insurance approvals were also handled without any hassles.
How was your experience with Daniel Stein?
Dr Stein was excellent in understanding my history, breaking multiple issues causing infertility; explaining the risk factors associated with each issue; and how & when it requires treatment. He educated us on some of the misconceptions we had - ex: the chromosomal test results after 2nd miscarriage resulted in no abnormalities in the fetus. Therefore we had ruled out chromosomal abnormality as one of the reasons for miscarriage in our case. However, Dr Stein explained that if the tested fetus was male then only we could be absolutely sure that the sample was of the fetus. As in our case this was female, there was a chance that the sample may have been of the mother and not the fetus. If other things were not an issue, he suggested IVF as our best option. Although initially we were not sure whether we need to opt this as our first course, he patiently discussed and explained the complications of IUI given my history of Ectopic; and how there is an option to use the ICSI & PGS tested embryos to reduce the chances of miscarriage due to chromosomal abnormalities, thereby reducing 2 major risks. Dr Stein was present at most of monitoring sessions during retrieval and transfer cycle. He ensured all our questions were answered at these visits and also was available via. email if needed. He coordinated with my other doctors such as endocrinologist and hematologist whenever necessary. Even after the transfer cycle, there were instances where we assumed it was not going to be successful due to spotting/bleeding. However, Dr Stein was very reassuring at each visit; conducted extra blood and ultrasound monitoring whenever necessary; and adjusted the medications immediately when needed. I would highly recommend Dr Stein for his knowledge, experience and excellent care & service through out the process. He was empathetic as well as realistic, practical and above all highly trust worthy.
What one piece of advice would you give a prospective patient of Daniel Stein?
No matter how small your concern is, ask questions to him or the team directly rather than searching it over the internet.
Describe the protocols Daniel Stein used in your cycles and their degree of success.
I think it was an antagonist protocol; Drugs - Gonal F, Generelix, Menopur, Leuprolide, HCG, Estrace, Progestrone in Oil, Medrol; Results - 29 eggs retrieved out of which 8 were good embryos; 1st transfer of the best embryo was successful.
Describe your experience with your monitoring appointments.
Monitoring hours were well run, everyday morning 6-8:30. Perfect for working women like me. There was hardly much wait time, was in and out within half hour most days. Weekend and holiday monitoring is usually at the mid-town clinic.
Describe the costs associated with your care under Daniel Stein.
Most of my treatment cost was covered under insurance, briefly the amount billed on insurance initial doctor visit, lab tests was billed about $1200; Retrieval - around $7500; Embryo preservation (lab) - $1000 per year; FET - $2,480; ICSI - $2500 and PGS - $3550(depends on no.of embryos and was not covered by insurance)
10
Doctor
Daniel Stein
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New York
NY - Westside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
42 - 44
Treated
2014 - 2016
Success with this Doc
No
Treatment
5 IUI, 6 IVF, Egg Freezing, Donor Sperm
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Poor Egg Quality
8
There are several nurses who work with this team [at RMA]. I did have one primary nurse. I have found her to be compassionate and knowledgeable. calls were always answered same day within a few hours. emails were answered even quicker then that. sometimes she had to ask the doctor and got back to me in a timely manner always...billing dept is terrible. the front staff are kind. nobody enforces the rule of "no kids" in the office yet, it is written in a few places.
+ Read more
Age
42 - 44
Treated
2014 - 2016
Success with this Doc
No
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
5 IUI, 6 IVF, Egg Freezing, Donor Sperm
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Poor Egg Quality
8
Describe your experience with RMA of New York.
billing dept is terrible. the front staff are kind. nobody enforces the rule of "no kids" in the office yet, it is written in a few places.
During treatment, did you feel like you were treated like a number or a human?
the doctor was always available either by phone, or email. the nursing staff was knowledgeable and superb in returning both emails and phone calls
Describe your experience with your nurse.
there are several nurses who work with this team. I did have one primary nurse. I have found her to be compassionate and knowledgeable. calls were always answered same day within a few hours. emails were answered even quicker then that. sometimes she had to ask the doctor and got back to me in a timely manner always.
How was your experience with Daniel Stein?
I found DR Stein to be very available, he explained things well. he managed my expectations but not in a damaging way. he was very kind and warm. he spent the time with me needed during crisis situations
What one piece of advice would you give a prospective patient of Daniel Stein?
to make sure you fully understand the expectations of the cycle proposed
Describe the protocols Daniel Stein used in your cycles and their degree of success.
I did 2 types of cycles. first without BCP and then with. based on first 2 cycle results, went on to do only cycles without bcp. the strategies ere aimed at increasing number of aggs without sacrificing quality.
Describe your experience with your monitoring appointments.
some days it was terrible other days it was nice and quick. if you get there early around 7, it is always quick--under 30 minutes
Describe the costs associated with your care under Daniel Stein.
around 15,000$ per cycle
8
Doctor
Daniel Stein
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
RMA of New York
NY - Westside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
31 - 32
Treated
2015 - 2016
Success with this Doc
3 Eggs Frozen
Treatment
3 Egg Freezing
Diagnosis
None, Other
9
Lots of patients [at RMA of New York]! Long monitoring hour lines. BUT- amazing doctors and nurses. They knew every detail of my case and run like a well oiled machine...3 cycles with medicine and PGD = $65,000...The nurses were always available and amazingly responsive. I received call badlcks in 20 minutes every time I called...Blood lab staff were awesome. Lines could be long but he clinic was efficient with getting patients in and out.
+ Read more
Age
31 - 32
Treated
2015 - 2016
Success with this Doc
3 Eggs Frozen
Race
European, Ashkenazi Jewish
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 Egg Freezing
Diagnosis
None, Other
9
Describe your experience with RMA of New York.
Lots of patients! Long monitoring hour lines. BUT- amazing doctors and nurses. They knew every detail of my case and run like a well oiled machine.
During treatment, did you feel like you were treated like a number or a human?
Although RMA has many patients, I always felt that the team knew my case well and was accessible.
Describe your experience with your nurse.
The nurses were always available and amazingly responsive. I received call badlcks in 20 minutes every time I called.
How was your experience with Daniel Stein?
He is a straight shooter. If you need delicate messaging, he isn't the doctor for you. I appreciated his candidness and that he didn't inflate my expectations. He was always available to answer questions and personally called with results and information.
What one piece of advice would you give a prospective patient of Daniel Stein?
Expect blunt communication. He doesn't beat around the bush. BUT he is honest and does everything in his power to help you achieve your goal
Describe the protocols Daniel Stein used in your cycles and their degree of success.
Cycle 1- agonist, 3 eggs, 1 embryo batches with round 2 for PGD Cycle 2- micro flare with PGD , 9 eggs, 5 embryos, 0 viable out of 6 (3 Fragile x, 3 chromosomal issues) Cycle 3- micro flare with PGD , 13 eggs. 7 embryos, 2 viable, 1 mosaic, 2 Fragile x, 2 chromosomal issues
Describe your experience with your monitoring appointments.
Blood lab staff were awesome. Lines could be long but he clinic was efficient with getting patients in and out.
Describe the costs associated with your care under Daniel Stein.
3 cycles with medicine and PGD = $65,000
7
Doctor
Daniel Stein
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
RMA of New York
NY - Westside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
38
Treated
2016
Success with this Doc
Yes
Treatment
2 IUI, IVF
Diagnosis
Other
10
Very professional, well staffed office [RMA of New York]. Always ready to help. Open, cleaned and well equipped...The best [nurses] were the clinic associates. The ones helping the monitoring. That is a rocking team !...Dr Stein is a very knowledgeable professional. He is very clear on which direction to take and is ready to guide you during the process. He is honest and direct, he doesn't cover things. He could take a bit more time to talk during the treatment process. Feel that we have only spoken really taking time on the initial consultation then was very much in and out.
+ Read more
Age
38
Treated
2016
Success with this Doc
Yes
Race
European
Income
$500K
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, IVF
Diagnosis
Other
10
Describe your experience with RMA of New York.
Very professional, well staffed office. Always ready to help. Open, cleaned and well equipped.
During treatment, did you feel like you were treated like a number or a human?
He was direct and honest. He remembers all patience and tries to be as present as possible.
Describe your experience with the nursing staff.
The best were the clinic associates. The ones helping the monitoring. That is a rocking team !
How was your experience with Daniel Stein?
Dr Stein is a very knowledgeable professional. He is very clear on which direction to take and is ready to guide you during the process. He is honest and direct, he doesn't cover things. He could take a bit more time to talk during the treatment process. Feel that we have only spoken really taking time on the initial consultation then was very much in and out.
What one piece of advice would you give a prospective patient of Daniel Stein?
Do intermediate check ins with patience, propose scheduling time to discuss. Offer all the options that RMA has, nutritionist etc, since the beginning. So people can feel that there is a support system behind the doctor.
Describe the protocols Daniel Stein used in your cycles and their degree of success.
Clomid for both IUI, pills super easy. Lots of monitoring. Then IVF is a lot of combined inyectable medications followed by a trigger before egg retrieval. Later the transfer cycle is also very demanding. With a lot of other oral or inyectable medications.
Describe the costs associated with your care under Daniel Stein.
17K
10
Doctor
Daniel Stein
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New York
NY - Westside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
36
Treated
2016
Success with this Doc
6 Eggs Frozen
Treatment
1 Egg Freezing
Diagnosis
8
About $4,500 for medication. About $9000 for egg freezing. About $750 for anesthesia...Monitoring [at RMA of New York] was in the early morning. Not ideal for my schedule, but I went at the end of the window and was fine...On the weekends, the east side clinic was very crowded because it is the only one that is open. Bring a good book!...He [Dr. Daniel Stein] was great, but due to timing, I rarely saw him. He is warm, and has a good sense of humor and I felt very comfortable with him. He explained things thoroughly and if I ever had questions I could email him. Overall, my experience was good!! I didn't get too many eggs (6 frozen) but he seemed to think that was a good amount for my numbers. He recommended that if money was not a concern that I should do a second round, but it's so expensive and I don't know if I will do it.
+ Read more
Age
36
Treated
2016
Success with this Doc
6 Eggs Frozen
Race
Ashkenazi Jewish
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Egg Freezing
Diagnosis
8
Describe your experience with RMA of New York.
On the weekends, the east side clinic was very crowded because it is the only one that is open. Bring a good book!
During treatment, did you feel like you were treated like a number or a human?
The staff was very friendly and the other doctors were great as well. I only saw Dr. Stein for my initial consult and at the end.
Describe your experience with the nursing staff.
I had no problems with the nursing staff. They were great!
How was your experience with Daniel Stein?
He was great, but due to timing, I rarely saw him. He is warm, and has a good sense of humor and I felt very comfortable with him. He explained things thoroughly and if I ever had questions I could email him. Overall, my experience was good!! I didn't get too many eggs (6 frozen) but he seemed to think that was a good amount for my numbers. He recommended that if money was not a concern that I should do a second round, but it's so expensive and I don't know if I will do it.
What one piece of advice would you give a prospective patient of Daniel Stein?
Schedule your egg freezing cycle when you don't have anything else going on. The hormones can make your emotions go nuts.
Describe your experience with your monitoring appointments.
Monitoring was in the early morning. Not ideal for my schedule, but I went at the end of the window and was fine.
Describe the costs associated with your care under Daniel Stein.
About $4,500 for medication. About $9000 for egg freezing. About $750 for anesthesia
8
Doctor
Daniel Stein
Communication
Trustworthiness
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
RMA of New York
NY - Westside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
30
Treated
2016
Success with this Doc
Yes
Treatment
5 Fertility Medications
Diagnosis
PCOS
10
They [RMA] are organized, friendly, clean and reliable... Erin, my nurse is incredible. She's thorough, informative, Empathetic and extremely prompt in getting back to you with results/questions....I have PCOS. I'm on cycle 5 of letrozole to stimulate egg growth. Mid-month I'm scanned for progress (which has been great each month) and then given the Ovidrel injection to induce ovulation. The meds are mild and my body is responding well/properly. Like I said, I'm not pregnant yet but am hopeful I will be very soon. Even healthy couples can take up to a year naturally. The Dr. Has assured me that it will happen soon, and I believe her!
+ Read more
Age
30
Treated
2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 Fertility Medications
Diagnosis
PCOS
10
Describe your experience with RMA of New York.
RMA is one of the best in NYC. They are organized, friendly, clean and reliable.
During treatment, did you feel like you were treated like a number or a human?
She was warm, friendly and reassuring.
Describe your experience with your nurse.
Erin, my nurse is incredible. She's thorough, informative, Empathetic and extremely prompt in getting back to you with results/questions.
How was your experience with Beth McAvey?
Dr. MacAvey is kind, honest and to the point. She's optimistic and extremely helpful. I highly recommend her and the entire RMA staff.
What one piece of advice would you give a prospective patient of Beth McAvey?
Don't be afraid to be open with her (hopes, fears). She will give you her full attention and will be totally honest.
Describe the protocols Beth McAvey used in your cycles and their degree of success.
I have PCOS. I'm on cycle 5 of letrozole to stimulate egg growth. Mid-month I'm scanned for progress (which has been great each month) and then given the Ovidrel injection to induce ovulation. The meds are mild and my body is responding well/properly. Like I said, I'm not pregnant yet but am hopeful I will be very soon. Even healthy couples can take up to a year naturally. The Dr. Has assured me that it will happen soon, and I believe her!
Describe the costs associated with your care under Beth McAvey.
Insurance covered almost everything.
8
Doctor
Beth McAvey
Communication
Compassion
Frequency seen during appointments
10
Clinic
RMA of New York
NY - Westside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
22 - 30
Treated
2006 - 2014
Success with this Doc
Yes
Treatment
12 IUI, 2 IVF
Diagnosis
Male Factor, PCOS
10
Extremely understanding and very patient, Truthfully caring. When we failed a cycle we literally felt like it affected Dr g [Dr. Lawrence Grunfeld at RMA of New York] personally. Dr g would always return out calls, he would try to schedule our visits so that we didn't have to ruin our weekends. When we failed our first ivf he allowed us to start our second cycle of ivf in August, although he doesn't usually do cycles then.... Very efficiently run. Great phlebotomy team. Very large practice and from time to time long waits
+ Read more
Age
22 - 30
Treated
2006 - 2014
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
12 IUI, 2 IVF
Diagnosis
Male Factor, PCOS
10
Describe your experience with RMA of New York.
Very efficiently run. Great phlebotomy team. Very large practice and from time to time long waits
During treatment, did you feel like you were treated like a number or a human?
Spoke in a language we can understand.
Describe your experience with the nursing staff.
Very thorough, gave instructions clearly and in and understansavle fashion
How was your experience with Lawrence Grunfeld?
Extremely understanding and very patient, Truthfully caring. When we failed a cycle we literally felt like it affected Dr g personally. Dr g would always return out calls, he would try to schedule our visits so that we didn't have to ruin our weekends. When we failed our first ivf he allowed us to start our second cycle of ivf in August, although he doesn't usually do cycles then.
What one piece of advice would you give a prospective patient of Lawrence Grunfeld?
Share all your fears and hopes (re infertility issues)with Dr g. He'll put u at ease and will respond truthfully without giving false hope or unrealistic expectations albeit with a Healthy dose of hope
Describe the protocols Lawrence Grunfeld used in your cycles and their degree of success.
Clomid, iui's and finally ivf when all else failed
10
Doctor
Lawrence Grunfeld
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New York
NY - Westside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
Treated
Success with this Doc
?
Treatment
2 IUI
Diagnosis
Unexplained
8
Don't expect to see him at each appointment, but if you need to talk to him, he will certainly make time for a visit...The nurses [at RMA of NY] are great. They return phone calls quickly, answer all of my questions, and really show empathy and compassion. They don't make me feel silly for asking redundant or embarrassing questions...The clinic is clean, the receptionists are kind, and the nurses are compassionate.
+ Read more
Age
Treated
Success with this Doc
?
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Unexplained
8
Describe your experience with RMA of New York.
The clinic is clean, the receptionists are kind, and the nurses are compassionate.
During treatment, did you feel like you were treated like a number or a human?
Dr. Stein is "no bullshit" and seems a little gruff at first, but he's been very reassuring and comforting to me because his bluntness makes me feel like I can trust him. He responded to an email in great detail and pretty quickly.
Describe your experience with the nursing staff.
The nurses are great. They return phone calls quickly, answer all of my questions, and really show empathy and compassion. They don't make me feel silly for asking redundant or embarrassing questions.
How was your experience with Daniel Stein?
Dr. Stein is sort of rough around the edges, but he seems to truly care about me and my husband, and about our (hopeful) future pregnancy. He listened to my long list of questions about how to adjust treatment and he explained which ones we could do and which he didn't think were right for us. He was very quick to respond to the one email I sent.
What one piece of advice would you give a prospective patient of Daniel Stein?
Don't expect to see him at each appointment, but if you need to talk to him, he will certainly make time for a visit.
Describe the protocols Daniel Stein used in your cycles and their degree of success.
Clomid, trigger shot, and IUI. I asked to add progesterone supplements this round, because my luteal phase is on the shorter side - Dr. Stein didn't think it was entirely necessary but was willing to try it with me.
Describe the costs associated with your care under Daniel Stein.
Not sure - haven't been billed yet.
7
Doctor
Daniel Stein
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
RMA of New York
NY - Westside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
Diagnosis
Poor Egg Quality
10
They [RMA - West Side] were organized, had good monitoring hours (7AM - 8:30AM) and were always available via phone when needed. Very little wait time...They helped up get approved for a NYS grant which cut out costs in half....A nurse once called with instructions that were differnet than were emailed to me....The nurse who called me with my results/instructions was always warm, informative and a clear communicator. My coordinator answered emails promptly and thoroughly.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
Diagnosis
Poor Egg Quality
10
Describe your experience with RMA of New York.
They were organized, had good monitoring hours (7AM - 8:30AM) and were always available via phone when needed. Very little wait time.
During treatment, did you feel like you were treated like a number or a human?
He was honest and up front about our situation and our options but also down to earth. I got to know about him and his family. I feel as if ive know him for years not months. When I came to him feeling a certain way about something, he listened and resolved it.
Describe your experience with your nurse.
The nurse who called me with my results/instructions was always warm, informative and a clear communicator. My coordinator answered emails promptly and thoroughly.
What specific things went wrong at this clinic?
  • Provided conflicting information
How was your experience with Daniel Stein?
I felt very confident with Dr Stein treating me. He has 20+ years of experience which earns my trust. He is not going to sugar coat things and make you have higher expectations than you should. He is a good communicator. I never had trouble understanding what he was telling me.
What one piece of advice would you give a prospective patient of Daniel Stein?
Trust his experience and if you need something more, ask. He listens.
Describe the costs associated with your care under Daniel Stein.
They helped up get approved for a NYS grant which cut out costs in half.
10
Doctor
Daniel Stein
Communication
Trustworthiness
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New York
NY - Westside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
39 - 41
Treated
2011 - 2013
Success with this Doc
Yes
Treatment
7 IUI, 8 IVF, Donor Sperm
Diagnosis
Uterine Fibroids, Unexplained
10
Get to the office [RMA of New York] early for ultrasounds, expect to wait. I do wish the clinic had an easy way to access records online. Betas, pregnancy tests, etc...The waiting area was always packed but I don't see anything that could be done about that...Trust and communicate with your doctor. Dr Mukherjee was always willing to address and explain and concerns I had and change treatment if I wasn't comfortable.
+ Read more
Age
39 - 41
Treated
2011 - 2013
Success with this Doc
Yes
Race
Black or African-American
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
7 IUI, 8 IVF, Donor Sperm
Diagnosis
Uterine Fibroids, Unexplained
10
Describe your experience with RMA of New York.
Get to the office early for ultrasounds, expect to wait. I do wish the clinic had an easy way to acces records online. Betas, pregnancy tests, etc
During treatment, did you feel like you were treated like a number or a human?
Always knew who I was and my history. When I found out my pregnancy had lost the heartbeat while he was doing an ultrasound he was unbelievably kind
Describe your experience with the nursing staff.
Everyone with knowledgable and helpful.
How was your experience with Tanmoy Mukherjee?
Amazing doctor. Working with infertility patients takes compassion, patience and understanding on top of skill. I was very happy with him as my doctor.
What one piece of advice would you give a prospective patient of Tanmoy Mukherjee?
Trust and communicate with your doctor. Dr Mukherjee was always willing to address and explain and concerns I had and change treatment if I wasn't comfortable.
Describe your experience with your monitoring appointments.
The waiting area was always packed but I don't see anything that could be done about that
Describe the costs associated with your care under Tanmoy Mukherjee.
I don't remember exactly, but I believe I paid @$12,000 per cycle
10
Doctor
Tanmoy Mukherjee
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New York
NY - Westside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
30
Treated
2014
Success with this Doc
Yes
Treatment
1 IUI
Diagnosis
Unexplained
9
The care team definitely made me feel like I was important... They [the nurses] all acknowledged me when I was in the office and were genuinely happy when I came back into the office with a positive pregnancy result.
+ Read more
Age
30
Treated
2014
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Unexplained
9
During treatment, did you feel like you were treated like a number or a human?
The care team definitely made me feel like I was important. Dr. Stein knew me by name after my first consultation appointment. When I came back to the office with a positive result, the nurses all seemed genuinely happy for me and my husband.
Describe your experience with the nursing staff.
They all acknowledged me when I was in the office and were genuinely happy when I came back into the office with a positive pregnancy result.
How was your experience with Daniel Stein?
Dr. Stein was great at explaining every details along the way. He was extremely supportive. He also knew me by name after the very first appointment, which made the whole experience feel very personal.
What one piece of advice would you give a prospective patient of Daniel Stein?
Ask a lot of questions. Dr. Stein was willing to answer any question, but didn't necessarily offer all that information initially.
9
Doctor
Daniel Stein
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
RMA of New York
NY - Westside
Nursing
Operations
Scheduling
Billing
Educational Resources
– Read less
9
Age
Treated
Success with this Doc
Yes
Treatment
IVF
Diagnosis
Male Factor
9
I did find that some nurses [at RMA of New York] did not communicate the correct directions to me and so I had to be aware of things on my own and follow up a few times...The clinic's hours are highly convenient for a working person. They allow you to come in during early hours for monitoring. There were times that the clinic was very busy in the morning so there was a long wait.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF
Diagnosis
Male Factor
9
Describe your experience with RMA of New York.
The clinic's hours are highly convenient for a working person. They allow you to come in during early hours for monitoring. There were times that the clinic was very busy in the morning so there was a long wait.
During treatment, did you feel like you were treated like a number or a human?
Dr. Stein is a thorough and knowledgeable physician who cares about his patients personally. He is kind and immensely dedicated to being successful for his patients.
Describe your experience with the nursing staff.
I did find that some nurses did not communicate the correct directions to me and so I had to be aware of things on my own and follow up a few times.
How was your experience with Daniel Stein?
Dr. Stein was available for ongoing questions at any time. He would answer emails on the weekends and get back to you in timely fashion. I always felt confident with his care and that I was in the best of hands.
What one piece of advice would you give a prospective patient of Daniel Stein?
It important to ask questions and be pro-active with your care.
Describe the costs associated with your care under Daniel Stein.
Thank goodness our insurance covered most of the IVF process. However, the medications were not covered and were extremely expensive.
10
Doctor
Daniel Stein
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
RMA of New York
NY - Westside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
2 IUI, 2 IVF
Diagnosis
Other
10
Strenghts: research, kind docs, multiple clinic locations Weaknesses: busy especially on weekends...Very busy- tried to get there as early as possible. Waits at westside office shorter than eastside. Weekends are a long wait...I left RMA when they stopped taking my insurance, tried a different fertility clinic (one of my biggest regrets), and quickly returned happy to pay the out of pocket costs to be under Dr Stein's care. Would recommend highly!
+ Read more
Age
Treated
Success with this Doc
Yes
Race
Middle Eastern
Income
$200K - $499K
Occupation
Doctor
Order & Number of Docs Seen
1st of 3 Docs
Treatment
2 IUI, 2 IVF
Diagnosis
Other
10
Describe your experience with RMA of New York.
Strenghts: research, kind docs, multiple clinic locations Weaknesses: busy especially on weekends
During treatment, did you feel like you were treated like a number or a human?
Dr Stein is kind, patient, answers all of my questions, and most importantly reassures me. He is thoughtful and gentle.
Describe your experience with your nurse.
Very patient, reassuring, kind, went out of her way to make my journey as easy as possible
How was your experience with Daniel Stein?
Dr Stein is the best fertility doc in town. He is brilliant, kind, patient, responsive, and has a wonderful bedside manner. I wasn't the most straightforward fertility case, and I truly believe if I had ended up anywhere else, it wouldn't have ended the same happy way. Dr Stein kept me calm through it all. I left RMA when they stopped taking my insurance, tried a different fertility clinic (one of my biggest regrets), and quickly returned happy to pay the out of pocket costs to be under Dr Stein's care. Would recommend highly!
What one piece of advice would you give a prospective patient of Daniel Stein?
Good luck :)
Describe your experience with your monitoring appointments.
Very busy- tried to get there as early as possible. Waits at westside office shorter than eastside. Weekends are a long wait
10
Doctor
Daniel Stein
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New York
NY - Westside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
30 - 33
Treated
2012 - 2015
Success with this Doc
?
Treatment
6 IUI, 2 IVF, 2 Egg Freezing
Diagnosis
8
[My nurse[ Whitney is the best! [One] test was done without my signature authorizing it.
+ Read more
Age
30 - 33
Treated
2012 - 2015
Success with this Doc
?
Race
European
Income
Occupation
Writer
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
6 IUI, 2 IVF, 2 Egg Freezing
Diagnosis
8
During treatment, did you feel like you were treated like a number or a human?
He speaks very quickly and doesn't leave a lot of time to ask questions, but if you are assertive, he responds. Became warmer once he got to know me.
Describe your experience with the nursing staff.
Whitney is the best!
What specific things went wrong at this clinic?
  • Lost paperwork
How was your experience with Lawrence Grunfeld?
He seems smart and interested in taking action. Very methodical.
What one piece of advice would you give a prospective patient of Lawrence Grunfeld?
Do research, ask a lot of questions!
Describe the protocols Lawrence Grunfeld used in your cycles and their degree of success.
I don't know.
7
Doctor
Lawrence Grunfeld
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
RMA of New York
NY - Westside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
N/A
Age
39
Treated
2015
Success with this Doc
?
Treatment
3 IUI, Donor Sperm
Diagnosis
N/A
I would say that RMA is good at communicating information internally but needs to better coordinate with external entities, i.e. hospitals... They remember your name and recognize you in the office. It is quite remarkable given the number of patients they see each day. Also considering that we are a same-sex couple, we did not feel judged at all.
+ Read more
Age
39
Treated
2015
Success with this Doc
?
Race
East Asian
Income
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, Donor Sperm
Diagnosis
N/A
During treatment, did you feel like you were treated like a number or a human?
He sat down with us and explained the process. He exuded confidence which gave us a level of comfort. He was very good at managing our expectations and disclosing as much information as we needed without stressing us out.
Describe your experience with your nurse.
They remember your name and recognize you in the office. It is quite remarkable given the number of patients they see each day. Also considering that we are a same-sex couple, we did not feel judged at all.
What specific things went wrong at this clinic?
  • Provided conflicting information
8
Doctor
Daniel Stein
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
Nursing
Operations
Scheduling
Educational Resources
– Read less
7
Age
Treated
Success with this Doc
?
Treatment
Diagnosis
Endometriosis
7
Very kind reception and great facility [RMA - West Side]. Well run and organized...[nursing staff] All very kind, but busy. They were responsive but not overly....He [Dr. Stein] seemed very competent but I rarely spoke to him. His coordinators told me he assessed me the entire time but it was hard to tell. I had trouble stimulating follicles and felt in the dark. It's a challenging process and I had wished for more one on one attention...Over 10k
+ Read more
Age
Treated
Success with this Doc
?
Race
Prefer not to answer
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
Diagnosis
Endometriosis
7
Describe your experience with RMA of New York.
Very kind reception and great facility. Well run and organized.
During treatment, did you feel like you were treated like a number or a human?
I feel like he saw my chart and assessed fairly
Describe your experience with the nursing staff.
All very kind, but busy. They were responsive but not overly.
How was your experience with Daniel Stein?
He seemed very competent but I rarely spoke to him. His coordinators told me he assessed me the entire time but it was hard to tell. I had trouble stimulating follicles and felt in the dark. It's a challenging process and I had wished for more one on one attention.
What one piece of advice would you give a prospective patient of Daniel Stein?
Ask lots of questions upfront
Describe the protocols Daniel Stein used in your cycles and their degree of success.
I used ivf medication- gonal and menapur. Then rotated in certitude.
Describe the costs associated with your care under Daniel Stein.
Over 10k
7
Doctor
Daniel Stein
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
RMA of New York
NY - Westside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
– Read less
10
Age
35
Treated
2012
Success with this Doc
Yes
Treatment
1 IVF, 1 Embryo Freezing (cancer)
Diagnosis
Male Factor
10
I love my clinic [RMA - West Side] ... [nurses] They were very accommodating and thorough. They always responded to email or return calls very quickly...He [Dr. Bar-Chama] was a very good doctor. I am struggling with male infertility and he helped me understand the issues I was facing. He did everything he could do to provide information to my insurance company in a timely manner. His nurses are extremely helpful too...Because he was very empathetic when dealing with me.
+ Read more
Age
35
Treated
2012
Success with this Doc
Yes
Race
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF, 1 Embryo Freezing (cancer)
Diagnosis
Male Factor
10
Describe your experience with RMA of New York.
I love my clinic
During treatment, did you feel like you were treated like a number or a human?
Because he was very empathetic when dealing with me.
Describe your experience with your nurse.
They were very accommodating and thorough. They always responded to email or return calls very quickly.
How was your experience with Natan Bar-Chama?
He was a very good doctor. I am struggling with male infertility and he helped me understand the issues I was facing. He did everything he could do to provide information to my insurance company in a timely manner. His nurses are extremely helpful too.
What one piece of advice would you give a prospective patient of Natan Bar-Chama?
Listen to him
Describe the protocols Natan Bar-Chama used in your cycles and their degree of success.
Clomid then and now Gonal-F
Describe the costs associated with your care under Natan Bar-Chama.
I do not remember
10
Doctor
Natan Bar-Chama
Communication
Compassion
Adaptability
Frequency seen during appointments
10
Clinic
RMA of New York
NY - Westside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
6
Age
26
Treated
2016
Success with this Doc
?
Treatment
2 Egg Freezing, 1 Embryo Freezing
Diagnosis
6
I really struggled with my experience at RMA. I really liked Dr. Copperman when I met with him so I knew going in he knew what he was doing. After the initial one on one meeting, nothing about the experience was personal. I almost never saw my own doctor, i always seemed to speak to a different nurse, and overall communication with the nurses was poor. The most obvious reason why i felt like a number was the atmosphere of the clinic, it has a "herding cattle" atmosphere. There are always at least 20 people in the waiting room if not 40.
+ Read more
Age
26
Treated
2016
Success with this Doc
?
Race
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 Egg Freezing, 1 Embryo Freezing
Diagnosis
6
Describe your experience with RMA of New York.
Besides the great doctors that work there, there arent too many strengths to the clinic. Although this may not seem important, this really bothered me during my treatment - the office staff and even some nurses dressed very inappropriately for a doctors office setting. They did not represent the clinic well and it was hard to take many of the seriously. The clinic is always always crowded. I was actually surprised how quickly they get people in and out. I did really enjoy the women who did the blood tests, they were all warm and friendly!
During treatment, did you feel like you were treated like a number or a human?
I really struggled with my experience at RMA. I really liked Dr. Copperman when I met with him so I knew going in he knew what he was doing. After the initial one on one meeting, nothing about the experience was personal. I almost never saw my own doctor, i always seemed to speak to a different nurse, and overall communication with the nurses was poor. The most obvious reason why i felt like a number was the atmosphere of the clinic, it has a "herding cattle" atmosphere. There are always at least 20 people in the waiting room if not 40.
Describe your experience with your nurse.
My coordinator was overall good. She was good at communicating besides a few times when she didn't respond to my email and I had to follow up.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Lost or damaged samples
How was your experience with Alan Copperman?
Over all I liked Dr. Copperman, I do wish I saw him more. His bed side manner is decent, although he can have a bit of a sarcastic way about him which can be good for some and bad for others. He used a different protocol than my previous doctor which I liked and seemed more appropriate for someone my age dealing with diminishing ovarian reserves.
What one piece of advice would you give a prospective patient of Alan Copperman?
Don't be afraid to ask him questions. He sees a lot of patients and can be very quick during a monitoring appointments and can make it hard to get your questions asked and it can feel a little rushed.
Describe the protocols Alan Copperman used in your cycles and their degree of success.
Dr. Copperman used something called the short protocol with me for the cycle. This adds in a medicine called luperon which helps your brain to naturally produce FSH. Since I am considered to be young in the fertility world, he said this protocol can be very successful as my body can be very receptive. In addition to the Luperon I also took menopur and follistim. The short protocol also doesn't require estrogen beforehand or ovulation tracking. I was also put on the pill for two weeks before my cycle to jump start my cycle.
Describe your experience with your monitoring appointments.
There was a window of time in the morning which was nice in a way since I didn't have to miss work. They are very quick and on average would probably spend 15 min waiting which wasn't terrible considering how many people were waiting.
Describe the costs associated with your care under Alan Copperman.
treatment for embryo freezing was $12,000 plus the cost of meds
6
Doctor
Alan Copperman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
RMA of New York
NY - Eastside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
3
Age
32 - 33
Treated
2015 - 2016
Success with this Doc
No
Treatment
3 IUI, 2 IVF
Diagnosis
Unexplained
3
RMA is a huge practice. This has its benefits, but for me, it seemed to have more drawbacks...Each time I called I would have to give a brief overview of my history and a different person would contact me. There were times when I was given two different answers to the same question and had to navigate very confusing waters with little direction.
+ Read more
Age
32 - 33
Treated
2015 - 2016
Success with this Doc
No
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI, 2 IVF
Diagnosis
Unexplained
3
Describe your experience with RMA of New York.
Very large, clean, and "doctor office" like. Easy to get to for me which was a plus.
During treatment, did you feel like you were treated like a number or a human?
RMA is a huge practice. This has its benefits, but for me, it seemed to have more drawbacks. I never spoke directly with Dr. Sandler when I had a question or corner, nor did I have contact information for a specific nurse or assistant. Each time I called I would have to give a brief overview of my history and a different person would contact me. There were times when I was given two different answers to the same question and had to navigate very confusing waters with little direction. Everyone was nice enough, but many times I felt that the person I was dealing with was not looking at me as a human, with very complicated emotions surrounding infertility and the treatments I was going through.
Describe your experience with the nursing staff.
With the exception of one nurse, they were generally very quick to give information and sometimes I felt like I was being rushed off the phone. Some seemed somewhat unhappy to be doing what they were doing. I know we all have bad days and things going on outside of work, but this is a very sensitive field to be working in so one would think they would have been a bit more compassionate.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Benjamin Sandler?
Dr. Sandler is incredibly knowledgeable and often explained what was going on in great, scientific detail. I'm a science nerd so I appreciated having this information, but he sometimes presented the information just as information giving me little indication as to how this information would affect my husband and I in real life. It seemed like he was using a "flow chart" of sorts where if treatment A didn't work then we move on to treatment B without necessarily considering me, my history or how the previous treatment went. He was somewhat personable, but I wouldn't say his bedside manner was always great. Sometimes it seemed as if he wanted to succeed with us more to advance his own ego than to give us sometime we want so badly.
What one piece of advice would you give a prospective patient of Benjamin Sandler?
Don't expect warm and fuzzy.
Describe the protocols Benjamin Sandler used in your cycles and their degree of success.
We started with three cycles of IUI using the pill Letrozol and Ovidrel for the trigger shot. I was told each time I went for monitoring that I was responding well to the medication, but got a negative result each time. I don't recall having any side effects from the Letrozol. I bruised at the injection site from the Ovidrel (but I bruise easily in general). Then we moved on to a traditional IVF cycle. We used Follistim, Menopur, Cetrotide, and Ovidrel again for the trigger shot. Giving the shots to myself wasn't as bad as I expected. I bruised at the injection sites (which you should try to vary as much as possible to avoid injuring the same spot repeatedly) and was sometimes red and irritated as well. I had a very "full" feeling with the injections (which I was told was normal bloating) and was sometimes uncomfortable for a few minutes after each shot (mostly with the Menopur and Cetrotide). We got 9 eggs from this cycle, and at the time were told this was a good number. Unfortunately, only 4 fertilized with ICSI (my husband had testicular cancer in 2013 so they did this because of his medical history) and by the time day 5 came around for the transfer only one was left (it was not at blastocyst stage yet, but they transferred it because it was all that we had and said there was still a chance that we could get pregnant). We did not, however. When we met with Dr. Sandler for a follow-up we were told that 9 eggs was not really a good number (not sure why we were told at the time that it was) and for someone my age and without any other obvious health issues they would have expected more (a doctor we saw before beginning this whole process brought up the idea of endometriosis but Dr. Sandler felt strongly that he did not need to investigate this further). We were also told that my right and left ovaries produced a different number of eggs during this cycle. Dr. Sandler said he would like to see more egg production and more even production between the two ovaries so he recommended another round of IVF but using what they called a "flare protocol". So for IVF round 2, I went on a birth control pill for about 20 days first (this is supposed to shut the whole system down so that when the injections begin, the system is "flared" up and made to produce more eggs and with evenness between the ovaries). Then I did injections again, but this time using Lupron, Follistim, Menopur and then Ovidrel for the trigger shot. This time 13 eggs were retrieved, 8 fertilized with ICSI and 3 remained at the time of transfer. Dr. Sandler recommended that we transfer two embryos (this time they made it to the blastocyst stage) so we did. The third was allowed to mature another day and was frozen on day 6. I should also mention that with all rounds I also used Medrol, Endometrin, and Prometrium after the transfers (I also took a single dose of an antibiotic with each round). Again, we got a negative pregnancy test. We met with Dr. Sandler again and were told that the one embryo that was frozen made it to a very good stage (all embryos are given a rating based on their development) and he recommended that we transfer that frozen embryo. So we did. I took Estradiol and then used the same progesterone as with the fresh transfers. Again, a negative pregnancy test. We used all of our available insurance benefits and also paid a lot of money out of pocket with Dr. Sandler. So after many failed attempts we decided to try a different doctor just to have a fresh set of eyes look at our case.
Describe your experience with your monitoring appointments.
I tried getting to the office before it technically opened since I have to be at work early in the morning (by 8am). Usually there were about 5 people there with me. They generally started seeing patients for monitoring on time. The longest I waited was an hour, but that only happened once.
Describe the costs associated with your care under Benjamin Sandler.
All three cycles of IUI were covered by our insurance and I do not recall the specific costs. A round if IVF with medications ran well over $10,000. Payment was due on day one of the cycle and in full. The anesthesiologist did not take insurance so each retrieval required at least $750 out of pocket. I spoke with Dr. Sandler at the last follow up appointment about finances and he was able to reduce the cost of the frozen transfer that we did.
1
Doctor
Benjamin Sandler
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
3
Clinic
RMA of New York
NY - Eastside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
0
Age
36
Treated
2015
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Tubal Blockage, Uterine Fibroids
0
The practice [RMA of New York on the eastside] is large and feels like a human farm. I never had the same doctor twice in daily rotation and for that reason they miss the fact that I had ovulated early - thus a cancelled cycle. I should have known on my first day of cycling when they had me down for a beta pregnancy test and not to start my ivf cycle. then the finance coordinator Hira NEVER met with us - declined to show up for a scheduled appointment and never could answer why all of our insurance money was used for a cycle that never got to a retrieval.
+ Read more
Age
36
Treated
2015
Success with this Doc
No
Race
Black or African-American
Income
$100K - $199K
Occupation
Business Executive
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Tubal Blockage, Uterine Fibroids
0
Describe your experience with RMA of New York.
too busy ,too many patients. they are greedy and just interested in getting money and billing insurance.
During treatment, did you feel like you were treated like a number or a human?
Dr. Sandler was beyond unhelpful. We were rushed into ivf without being given the proper level of expectation or care. I was not told what to expect or what would be considered success. The practice is large and feels like a human farm. I never had the same doctor twice in daily rotation and for that reason they miss the fact that I had ovulated early - thus a cancelled cycle. I should have known on my first day of cycling when they had me down for a beta pregnancy test and not to start my ivf cycle. then the finance coordinator Hira NEVER met with us - declined to show up for a scheduled appointment and never could answer why all of our insurance money was used for a cycle that never got to a retrieval.
Describe your experience with the nursing staff.
they were ok but it's a farm there - so many patients and everyone is overworked.
What specific things went wrong at this clinic?
  • Lost appointments
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
  • Scheduled the wrong procedure
How was your experience with Benjamin Sandler?
he was pushy and didn't listen. he made up his mind early and never made eye contact I never knew what to expect. when i finally got him to actually call me back he rushed me and treated me like i was an idiot. When i ovulated thru the stims he blamed me instead of the fact the monitoring doctor's should have caught the LH spike. A horrible experience.
What one piece of advice would you give a prospective patient of Benjamin Sandler?
change doctors. he's set in his ways and impersonal.
Describe the protocols Benjamin Sandler used in your cycles and their degree of success.
he used a standard antagonist high dose with no priming. I have DOR and a low AFC but he never explained his rationale. I couldn't even find out which protocol I was on till a few days before the cycle - there was next to no communication. I only produced three follicles but again he never told me what to expect and i never saw the same doctor twice so being in the dark completely was a horrible feeling during this process.
Describe the costs associated with your care under Benjamin Sandler.
my insurance covered a lifetime of 20k. they used all of it and i never got to egg retrieval. a waste.
0
Doctor
Benjamin Sandler
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
0
Clinic
RMA of New York
NY - Eastside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
1
Age
40 - 41
Treated
2015 - 2016
Success with this Doc
No
Treatment
1 IUI, Donor Eggs
Diagnosis
Diminished Ovarian Reserve
1
Very organized nurses and staff [at RMA of New York], polite front desk personnel. Waits could be very long. Educate yourself before your first visit...The nurses were very knowledgeable. Some were also caring, some were cold...We did not hear. Ack about bloodwork. Ordered repeat of bloodwork by accident. Did not give me a proper diagnosis. Did not advise on possible outcomes to procedure...Felt rushed through visits and had to be incredibly forceful to have a chance to ask questions. Did not feel he really wanted to answe my questions. Did not give us a thorough diagnosis or explain the process and possible setbacks that can happen during an IVF cycle.
+ Read more
Age
40 - 41
Treated
2015 - 2016
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Graphic Designer
Order & Number of Docs Seen
1st of 3 Docs
Treatment
1 IUI, Donor Eggs
Diagnosis
Diminished Ovarian Reserve
1
Describe your experience with RMA of New York.
Very organized nurses and staff, polite front desk personnel. Waits could be very long. Educate yourself before your first visit.
During treatment, did you feel like you were treated like a number or a human?
Felt rushed through visits and had to be incredibly forceful to have a chance to ask questions. Did not feel he really wanted to answe my questions. Did not give us a thorough diagnosis or explain the process and possible setbacks that can happen during an IVF cycle.
Describe your experience with your nurse.
The nurses were very knowledgeable. Some were also caring, some were cold.
What specific things went wrong at this clinic?
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to convey critical information
How was your experience with Lawrence Grunfeld?
Not a good listener; talks without pause so you have to interrupt to say or ask anything. Did not tell us I had diminished ovarian reserve until at least 6 months after treatment started. Because we were instead told nothing was wrong with either of us we delayed treatment. He never told me that there was a possibility anything could go wrong during my IVF cycle other than not getting pregnant after transfer, so I was shocked, confused and devastated when he cancelled my cycle because I did not produce eggs. This is after he told me when my retrieval date would be without ever saying it was contingent on the stimulating medication working. I never knew not getting to retrieval was a possibility.
What one piece of advice would you give a prospective patient of Lawrence Grunfeld?
Ask a lot of questions. Find out as much as you can about treatments before seeing him. Take it upon yourself to get educated as he is very relaxed and doesn't seem to think need fertility help is as traumatic to patients as it can be.
Describe the protocols Lawrence Grunfeld used in your cycles and their degree of success.
Since I was ovulating on our initial visit, we opted to try IUI. When that didn't work he suggested not trying IUI again and do IVF. I was hesitant about all the medications, and since he said nothing was wrong with either one of us, we decided to try naturally for a few more months. When still no success we went back and that's when he said- by looking at the original bloodwork- that I had low ovation reserve. We were startled and decided to do IVF as soon as possible. I started meds and went for monitoring two times where he told me everything was good and when my retrieval would be, then on the third he said "nope nothing is happening" when I had an ultrasound. I asked what he meant and he said nothing is happening so the cycle is cancelled and sent me home. My husband scheduled a follow up as we were shocked and confused, and the dr was very casual said who know's why and we can try again without any suggestions for changing the process. So we left and decide to check into other doctors.
Describe the costs associated with your care under Lawrence Grunfeld.
I don't remember specifically but with treatment and medication comebine we probable spent about $1000 out of pocket (I have insurance)
1
Doctor
Lawrence Grunfeld
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
1
Clinic
RMA of New York
NY - Eastside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
27
Treated
2016
Success with this Doc
Yes
Treatment
5 IUI
Diagnosis
10
I found all of the nurses at RMA to be great, but Dr. Sandler's nurses Danielle and Alyssa and beyond fantastic. They always reassured me and helped me through every step of the process. They were approachable, and if I called RMA about something specific, the nurses would call me back ASAP, often within the hour. Based on my prior experience within medical offices, RMA is unparalleled as far as sensitivity, efficiency, compassion, and overall excellence in general. I am so grateful that I was recommended to RMA, and the nurses in particular made the experience as pleasant as possible. I am forever grateful to Danielle and Alyssa for their expertise, kindness, and compassion.
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Age
27
Treated
2016
Success with this Doc
Yes
Race
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 IUI
Diagnosis
10
Describe your experience with RMA of New York.
RMA is a remarkably well-oiled machine. When you schedule an appointment, they handle everything with care and efficiency and you can get in and out and go about your day. I loved the early morning appointments and knowing that I wasn't going to spend all day in a doctor's office, especially because of the frequency of visits relating to fertility treatments. The waiting room is nice and comfy, and the office becomes, in a way, your home away from home, because you spend so much time there. Although you do not always see the same nurses/doctors, they are transparent with each other about your level of care, so you do not feel like you are just being shuffled from person to person. It is a large clinic, so you will likely be seeing different doctors at different appointments, but all of the doctors are fantastic, so you are in good hands! Althou