Reproductive Care Center

Available Resources

Genetic counseling: OfferedAcupuncture: OfferedMental health counseling: OfferedNutrition counseling: OfferedAdministration of shots: OfferedCoordinating at-home nursing is not offered: Not OfferedSelling medication: OfferedProviding backup medication: Offered
Clearfield
1725 East 1450 South
Clearfield, UT 84015
(801) 784-5484
Pleasant Grove
2435 West 450 South
Pleasant Grove, UT 84062
(801) 492-5959
Sandy
10150 Petunia Way
Sandy, UT 84092
(801) 878-8888
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On a scale from 0-10, how likely are you to recommend Reproductive Care Center to a friend?
Strongly recommend: 27Neutral: 4Don't recommend: 137.8
44 assessments
  • 61% Strongly recommend (9-10)
  • 9% Neutral (7-8)
  • 30% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
473
Annual Cycles National Avg.
344
44 assessments
5
Age
37
Treated
2016
Success with this Doc
No
Treatment
4 IVF
Diagnosis
Poor Egg Quality
5
The clinic [Reproductive Care Center] is great at providing relatively low cost infertility case. It's weakest point across all employees I have come across is communication...We found out 3 cycles in that I should have been injecting low dose HCG along with Follistim during my first cycle, I was never told. During our followup from our latest cycle we learned that a vitamin D supplement was in my chart but neither my husband nor I had been told about it.
+ Read more
Age
37
Treated
2016
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IVF
Diagnosis
Poor Egg Quality
5
Describe your experience with Reproductive Care Center.
The clinic is great at providing relatively low cost infertility case. It's weakest point across all employees I have come across is communication. With the exception of my Dr and one MA, I do not feel that anyone really cares about me or my situation.
During treatment, did you feel like you were treated like a number or a human?
Dr G is very kind and takes the time to answer questions.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with John Gililland?
Dr Gilliland is very caring and kind. He is also very knowledgeable. He takes the time to answer questions and treats us with great consideration. He is willing to listen to concerns and adjust treatment. Some things were not well communicated by him in the course of treatments and he tends to be dismissive of most alternative or supplemental treatments (I.e. Most vitamins and other supplements). He will go out of his way to help us and weekend morning emails and phone calls are not uncommon during a cycle.
What one piece of advice would you give a prospective patient of John Gililland?
Educate yourself well before going in so you know the right questions to ask.
Describe the protocols John Gililland used in your cycles and their degree of success.
We have done 4 IVF cycles with Dr G. The first ended in a freeze all and then a frozen transfer due to a polyp found by the Dr mid cycle. It was a straight Follistim cycle with Ganirelix as the antagonist. We transferred both of the resulting embryos in a frozen cycle that resulted in a negative beta. Being new to IVF at the time, I'm unsure of the rationale. The second cycle used a mixture of Follistim and Menopur, also with a Ganirelix antagonist. This resulted in 3 day transfer of the only 2 remaining blastocysts due to poor embryo quality and a positive beta that ended in a miscarriage at 9 weeks. The next cycle was an identical protocol to the second with the addition of Omnitrope and ended in a 5 day transfer of the only fair quality embryo and resulted in a negative beta. The 4th cycle was a no suppression cycle with identical protocol to the second with the addition of letrozole during a few days of the cycle. This cycle ended with no transfer due to my and my husbands decision not to do a recommended 3 day transfer. By day 5, all embryos were gone. We're just now beginning a 5th cycle and based on our requests, we are going a Menopur only stimulation with a Microdose Lupron antagonist, a 3 day transfer and transferring up to 4 embryos if available.
Describe the costs associated with your care under John Gililland.
We have insurance coverage, so most costs went to the insurance company. There is an anesthesiologist of 300$ not billed to insurance, and we have a high deductible plan so we paid out of pocket for that amount.
7
Doctor
John Gililland
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Reproductive Care Center
Clearfield
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
3
Age
29
Treated
2016
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Unexplained
3
The clinic [Reproductive Care Center] never called or updated my online chart with some results I was waiting for. I had to call multiple times and leave messages to finally receive them. They were never added to my online chart. When I switched clinics I filled out the form to have them send my medical chart to the other clinic. They never did. I called them twice and they still never got it sent.
+ Read more
Age
29
Treated
2016
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI
Diagnosis
Unexplained
3
Describe your experience with Reproductive Care Center.
The clinic was nice. It was a small clinic, but was warm and inviting.
During treatment, did you feel like you were treated like a number or a human?
I never really spent much time with the doctor after our initial consult. He was very scientific and too the point and somtimes lacked that human side of things.
Describe your experience with the nursing staff.
The nursing team was very compassionate and nice. It was really hard to get a hold of them and they didn't always call back unless I left multiple messages.
What specific things went wrong at this clinic?
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Lost results
How was your experience with Brad Swelstad?
Dr Swelstad is a very knowledgeable doctor. He really knew what he was talking about. He talked in a very clinical way and I understood all he was saying because I have a medical background, however it was hard for my husband to follow everything he was saying. He was not very compassionate. More just to the point about treatment.
What one piece of advice would you give a prospective patient of Brad Swelstad?
If going to Dr Swelstad just know that he is very straight to the point and not overly compassionate.
Describe the protocols Brad Swelstad used in your cycles and their degree of success.
We were only under Dr Swelstad's care for a few months. He ran a few blood tests on myself and a sperm analysis on my husband. He dismissed some of my concerns about pelvic pain and other cyclical symptoms. My next fertility doctor dug a little deeper and found that I had endometriosis. He also told us that my husbands sperm analysis was great even though his morphology was low. He told us that should matter because he had a high enough count. After switching doctors we have found out that the low morphology could be a major cause of our infertility. Dr. Swelstad performed an HSG in which everything appeared to be clear. He then had me take Femara for 3 months since my OB had me on Clomid for 3 months previously and it was not successful. None of the cycles with Dr. Swelstad were successful and we left with an Unexplained diagnosis.
Describe the costs associated with your care under Brad Swelstad.
I had costs related to mostly the office visits and blood work. The most substantial cost was for the HSG.
3
Doctor
Brad Swelstad
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
3
Clinic
Reproductive Care Center
Clearfield
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
35
Treated
2016
Success with this Doc
Yes
Treatment
10 IUI, 1 IVF
Diagnosis
Anovulation, PCOS
10
Testing and monitoring [at Reproductive Care Center] were done every 2-3 days. We did a lower doses because I have PCOS and they we trying not to have me overstimulate...Egg retrieval produced 20 eggs. 14 fertilized and 8 made it to day 5 for PGS testing...We transferred one embryo which resulted in a positive pregnancy...The nursing staff at the Clearfield clinic is small. So that means I saw one of three nurses. They all seemed to know what was happening with me. They could all answer any questions I had. Besides for a few instances, I was able to contact one of them same day. I had one of them call me after I had a miscarriage when I was still under the clinic's care.
+ Read more
Age
35
Treated
2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
10 IUI, 1 IVF
Diagnosis
Anovulation, PCOS
10
Describe your experience with Reproductive Care Center.
This clinic is an off-shoot of the main clinic in Sandy. Which is good and bad. Good, because there is a more intimate environment. I liked that I saw the same people every time I went in. Bad, because they are not a full clinic. Meaning they can't do IVF procedures and have more limited hours. It's not uncommon for north of Salt Lake to be forgotten. Another issue that is arising is that is getting busier. So now, if you call, you may have to leave a message and they will call you back later that day. I really felt that I was treated well here. As always, ask questions, do research, and never hesitate to be your own advocate.
During treatment, did you feel like you were treated like a number or a human?
Every time I went into the clinic, they knew who I was. I never felt like they were unaware of my situation. I never felt dismissed. Any question I had, they answered readily.
Describe your experience with the nursing staff.
The nursing staff at the Clearfield clinic is small. So that means I saw one of three nurses. They all seemed to know what was happening with me. They could all answer any questions I had. Besides for a few instances, I was able to contact one of them same day. I had one of them call me after I had a miscarriage when I was still under the clinic's care.
How was your experience with John Gililland?
Dr. Gililland was very nice, knowledgeable, and seemed very invested in helping us have a baby. He listened to my history and made accommodations in my treatment based on it. He kept a record of notes to keep track of all plans. I don't have any complaints working with Dr. Gililland. Luckily, our treatment went smoothly so I don't have any experience with having to deal with any complications with him.
What one piece of advice would you give a prospective patient of John Gililland?
Be as detailed as possible. The more the doctor knows, the better the treatment can be.
Describe the protocols John Gililland used in your cycles and their degree of success.
The IUIs followed similar protocol to the earlier ones. Fermara with Gonal-F injections. Then an HCG trigger shot followed by the IUI. Both of these ended with a negative pregnancy test. For the IVF cycle, I straight stimmed (no BC) because of health issues.. We did Gonal-F and Menopur injections for about a week. Along with Estradiol (orally). Testing and monitoring were done every 2-3 days. We did a lower doses because I have PCOS and they we trying not to have me overstimulate. I used Lupron for the trigger shot. They we counting about 40 follicles. Egg retrieval produced 20 eggs. 14 fertilized and 8 made it to day 5 for PGS testing. The following month I began taking Estradiol and compounded gel Progesterone. We transferred one embryo which resulted in a positive pregnancy. Currently, 20 weeks in March 2018.
Describe the costs associated with your care under John Gililland.
IUI for us was covered mostly by insurance. So ultrasound were around $85 and he IUI was about $150. The IVF was around $25,000 (which included 2 cycles). The anesthesiologist was $400. The PGS testing cost around $2300 for up to 8 embryos. I needed insurance to cover OHSS since I had an AMH over 3. That cost was $$350.
10
Doctor
John Gililland
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Care Center
Clearfield
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
Diagnosis
Male Factor
10
The nursing staff at this clinic [Reproductive Care Center] is amazing. They are all kind and caring, there is a handful of nurses and I have personally been helped by each one at different times...The billing director sat my husband and I down and went over every single cost, specific to our treatment plan..She answered all of our questions, they even personally called our insurances to determine coverages. They broke down the cost of each item, from the anesthesiologist, embryo freezing, and the medications...They also have locations in Pleasant Grove, Sandy and even Idaho. The only downfall is for egg retrieval you will have to travel to the Sandy location, this is also where they will store the embryos....
+ Read more
Age
Treated
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
Diagnosis
Male Factor
10
Describe your experience with Reproductive Care Center.
This clinic is extremely close to our home, located in Clearfield Utah. They also have locations in Pleasant Grove, Sandy and even Idaho. The only downfall is for egg retrieval you will have to travel to the Sandy location, this is also where they will store the embryos.
During treatment, did you feel like you were treated like a number or a human?
Dr. Gilliland always took time to say hello and goodbye to us while we were in the office. He was always polite and smiling, but he did forget my husbands name once (while it was on the computer screen in front of him).. Awkward!
Describe your experience with the nursing staff.
The nursing staff at this clinic is amazing. They are all kind and caring, there is a handful of nurses and I have personally been helped by each one at different times.
How was your experience with John Gililland?
Dr. Gililland was always willing to explain every detail. I always have so many questions and he never rushed me or dismissed my questions. He would even break out charts, pictures, and diagrams to help my husband and I understand what is happening, what the next step will be, and every detail in between.
What one piece of advice would you give a prospective patient of John Gililland?
Stay relaxed. He is a very mellow doctor, and I was so tense and emotional my first time meeting him that I wasn't even able to remember everything that happened! You'll be emotional and tense just because you're in this situation but Dr. Gililland will try to make you smile and laugh, and that helps so much.
Describe the protocols John Gililland used in your cycles and their degree of success.
When we first were referred to Dr. Gililland it was for a Semen Analysis for my husband. I had just had a laparoscopy and it dismissed the endometriosis idea, so it was our next idea as to why we could not conceive. Results came back and they were low and we found our problem. Once we met with the doctor to go over these results he ordered blood tests to determine where these results were coming from. He also ordered me an ultra sound and a HSG (an x-ray of the fallopian tubes) just to make sure everything was healthy on my end. My husbands hormone levels showed on his blood test, very low, and out of sorts. He was then placed on Clomid to help raise the levels, and it did just that! His hormones raised significantly and he feels better with more energy, although it did not help his sperm count and motility. The doctor has now suggested we move on to IVF, my husbands numbers are too low to consider any other treatment course. They plan to just work with the numbers that my husband can produce since they are unable to help anymore.
Describe the costs associated with your care under John Gililland.
The billing director sat my husband and I down and went over every single cost, specific to our treatment plan. Some couples need need things that others don't, and we would have never been able to tell what we needed on our own. She answered all of our questions, they even personally called our insurances to determine coverages. They broke down the cost of each item, from the anesthesiologist, embryo freezing, and the medications.
10
Doctor
John Gililland
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Care Center
Clearfield
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
1 IUI
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Other
10
Clean very nice office [Reproductive Care Center]. Friendly staff! Nurses are usually very quick to respond. They always make sure ins is helping as much as possible, they will get the you the most bang for your buck. Just make sure you and your dr are on the same page with time line. Some people are ok with post poning treatment, I on the other hand want to do everything the second I can! And that’s not always possible, with him traveling.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
1 IUI
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Other
10
Describe your experience with Reproductive Care Center.
Clean very nice office. Friendly staff! Nurses are usually very quick to respond. They always make sure ins is helping as much as possible, they will get the you the most bang for your buck. Just make sure you and your dr are on the same page with time line. Some people are ok with post poning treatment, I on the other hand want to do everything the second I can! And that’s not always possible, with him traveling.
During treatment, did you feel like you were treated like a number or a human?
He has always answered every single question in full detail, he cares and my last appt lasted 45 minutes. And he didn’t act hurried to get me out of there he wanted to make sure I had everything answered
Describe your experience with the nursing staff.
Very friendly! Never make you feel uncomfortable amazing staff!
How was your experience with John Gililland?
HE is a very thorough doctor who retested blood levels other doctors had already checked and got me on correct dosage of medications. He is very welcoming and very knowledgeable!! He always listens and answers every questions I’ve ever had. And I’ve never felt rushed even when I’m taking more time then I probably should he will always make sure I’m comfortable with the next step in our treatment.
Describe the protocols John Gililland used in your cycles and their degree of success.
We started on blood tests to make sure levels were where they needed to be. Put me on medications re tested blood, instantly put me on Femara. I had been asking my previous dr to put me on this and they refused. With little to no explanation. Currently going in for surgery tomorrow next step is another IUI.
Describe the costs associated with your care under John Gililland.
I feel like infertility is expensive where ever you go. However, they really really try to be sure that my ins will cover the max amount. And if there is a significant cash pay price I’m always informed.
10
Doctor
John Gililland
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Care Center
Clearfield
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
37
Treated
2016
Success with this Doc
Yes
Treatment
1 IUI
Diagnosis
Recurrent Pregnancy Loss, Unexplained
10
All the nurses [at Reproductive Care Center] are great they all care and want to help. And are quick to return your calls.... I wish they were open on weekends in the Clearfield office. Their front desk staff is great and their billing coordinator is easy to work with.... Well I have unexplained infertility and recurrent miscarriage. Dr. Gililland has exhausted every Avenue possible to figure out why I keep miscarriage. Unfortunately all those tests have not given us any answers. I have been on femara and injectables and have done 1 iui which resulted in a miscarriage at 8 weeks. Out next step is ivf with genetic testing of the embryos.
+ Read more
Age
37
Treated
2016
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI
Diagnosis
Recurrent Pregnancy Loss, Unexplained
10
Describe your experience with Reproductive Care Center.
I wish they were open on weekends in the Clearfield office. Their front desk staff is great and their billing coordinator is easy to work with.
During treatment, did you feel like you were treated like a number or a human?
Dr.Gilliand is amazing! He is definitely involved with your situation and genuinely cares. He makes every effort to figure out what is going on and how to help you.
Describe your experience with the nursing staff.
All the nurses are great they all care and want to help. And are quick to return your calls.
How was your experience with John Gililland?
My experience with Dr.Gililland has been great. He is genuine and cares about you and wants to figure out the problem. He is very professional and compassionate. With my 4th miscarriage in a row in under a year and a half, Dr. Gilliland took the time and got me in immediately to confirm the miscarriage and discuss the next step. He was genuinely upset that I had miscarried and wanted to help and comfort me.
What one piece of advice would you give a prospective patient of John Gililland?
To go see him ASAP. He is the best and wants to make a difference and help you get your forever family.
Describe the protocols John Gililland used in your cycles and their degree of success.
Well I have unexplained infertility and recurrent miscarriage. Dr. Gililland has exhausted every Avenue possible to figure out why I keep miscarriage. Unfortunately all those tests have not given us any answers. I have been on femara and injectables and have done 1 iui which resulted in a miscarriage at 8 weeks. Out next step is ivf with genetic testing of the embryos.
Describe the costs associated with your care under John Gililland.
I don't know off hand.
10
Doctor
John Gililland
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Care Center
Clearfield
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
1
Age
24
Treated
2016
Success with this Doc
No
Treatment
1 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, Unexplained
1
We literally waited about an hour in the waiting room (so an hour after our appt time) before we were actually called back for our appt [at Reproductive Care Center]...It's fairly small - I liked the intimate feel. They need some work on their communication. Would only occasionally get calls back to voicemails. Only answered their phones 50% of the time (maybe) and with time sensitive information that can be a make it or break it situation.
+ Read more
Age
24
Treated
2016
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, Unexplained
1
Describe your experience with Reproductive Care Center.
It's fairly small - I liked the intimate feel. They need some work on their communication. Would only occasionally get calls back to voicemails. Only answered their phones 50% of the time (maybe) and with time sensitive information that can be a make it or break it situation. We literally waited about an hour in the waiting room (so an hour after our appt time) before we were actually called back for our appt. Every. Dang. Appt.
During treatment, did you feel like you were treated like a number or a human?
Bedside manner left MUCH to be desired. He was new to our clinic when we first arrived and you could tell the staff even knew he had horrible bedside manner because before my procedure they had to give me a disclaimer on it.
Describe your experience with the nursing staff.
They were the highlight of the clinic. If I could only have seen them I wouldn't have left. They were difficult to contact - didn't always answer the phone but they were so compassionate and patient.
How was your experience with John Gililland?
He is intelligent where actual facts of fertility are concerned but any actual dealing with a human being was a poor experience. I left him after only being with him a short time because I couldn't stomach having my most heartbreaking experiences with a doctor with his bedside manner.
What one piece of advice would you give a prospective patient of John Gililland?
Be prepared for a guy who gets down to business but who doesn't really let you know what that business is.
0
Doctor
John Gililland
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
1
Clinic
Reproductive Care Center
Clearfield
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
27 - 28
Treated
2015 - 2016
Success with this Doc
No
Treatment
3 IUI, 1 IVF
Diagnosis
Unexplained
10
We did IVF [at Reproductive Care Center]...the nurses wrote out a protocol for me. Step by step of what I need to do and each day...The nurses were hard to get a hold of. When you call the nurses line no one ever answered. I would leave a message and they would call me back later that night or the next day. Everyone is very compassionate and really wanted it to work out of me...They were great. They could answer all my questions when I would call in on the phone. They were very educated and knew what they were talking about.
+ Read more
Age
27 - 28
Treated
2015 - 2016
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Entrepreneur
Order & Number of Docs Seen
3rd of 5 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Unexplained
10
Describe your experience with Reproductive Care Center.
The nurses were hard to get a hold of. When you call the nurses line no one ever answered. I would leave a message and they would call me back later that night or the next day. Everyone is very compassionate and really wanted it to work out of me.
During treatment, did you feel like you were treated like a number or a human?
He treated me as a human. He really want this to work out for me.
Describe your experience with the nursing staff.
They were great. They could answer all my questions when I would call in on the phone. They were very educated and knew what they were talking about. It did take them a while to call me back when I did call in and leave a message.
How was your experience with John Gililland?
He did a great job! He took his time to answer all my questions and concerns. He really wanted this to work out for me. He cared for me and didn't just treat me like a number. He could get me in to see him at the last minute when things would come up.
What one piece of advice would you give a prospective patient of John Gililland?
Don't get your hopes up! They do their best but they can only do so much.
Describe the protocols John Gililland used in your cycles and their degree of success.
Don't know exactly what the question is.. We did IVF with him and the nurses wrote out a protocol for me. Step by step of what I need to do and each day.
Describe the costs associated with your care under John Gililland.
Too much! Not sure on price.
10
Doctor
John Gililland
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Care Center
Clearfield
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
26 - 27
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
1 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
Barb [nurse at Reproductive Care Center] was great! She was always very caring and easy to talk to. She thoroughly explained everything we needed to know regarding meds and appointments. She always returned all phone calls in a timely manner...They always worked around my schedule as I had a long drive to get there...I felt the clinic was very good at communication. They always either answered the phone or returned a phone call within a couple of hours. I always felt cared for...The clinic and staff always knew us by name and greeted us warmly during both office visits and phone calls. They also always called to check in on us during and after each cycle.
+ Read more
Age
26 - 27
Treated
2015 - 2016
Success with this Doc
Yes
Race
Other
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
Describe your experience with Reproductive Care Center.
I felt the clinic was very good at communication. They always either answered the phone or returned a phone call within a couple of hours. I always felt cared for.
During treatment, did you feel like you were treated like a number or a human?
The clinic and staff always knew us by name and greeted us warmly during both office visits and phone calls. They also always called to check in on us during and after each cycle.
Describe your experience with your nurse.
Barb was great! She was always very caring and easy to talk to. She thoroughly explained everything we needed to know regarding meds and appointments. She always returned all phone calls in a timely manner.
How was your experience with John Gililland?
Dr. Gilliland is very compassionate and caring. He always goes out of his way to make sure you feel comfortable and know exactly what your course of action will be. He called to check in on us every couple of days for a few weeks after our failed IVF cycle and genuinely cared about helping us reach our goals.
What one piece of advice would you give a prospective patient of John Gililland?
He is a bit touchy, don't be discouraged by this it is just his way of showing compassion.
Describe your experience with your monitoring appointments.
They always worked around my schedule as I had a long drive to get there. Appointments work quit but thorough.
10
Doctor
John Gililland
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Care Center
Clearfield
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
27
Treated
2016
Success with this Doc
Yes
Treatment
1 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Unexplained
10
I don’t have any complaints [with Reproductive Care Center]. They were great to work with and I would recommend them to anyone. The staff was so kind and organized and I enjoyed coming to see them. They always had their ducks in a row and were very prompt with their times. I rarely ever had to wait more than a couple minutes to be seen...They [nurses] are AMAZING!! Everyone feels like family there
+ Read more
Age
27
Treated
2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Unexplained
10
Describe your experience with Reproductive Care Center.
I don’t have any complaints. They were great to work with and I would recommend them to anyone. The staff was so kind and organized and I enjoyed coming to see them. They always had their ducks in a row and were very prompt with their times. I rarely ever had to wait more than a couple minutes to be seen
During treatment, did you feel like you were treated like a number or a human?
He was the best doctor ever. He made you feel like you were special and not just another patient. He genuinely cares about you and your success with infertility.
Describe your experience with the nursing staff.
They are AMAZING!! Everyone feels like family there
How was your experience with John Gililland?
He was very informative with everything. He met with my husband and I multiple times and made sure we received the best treatment as possible. He always greeted me with a hug and made sure I was doing well and I was responding to all procedures as expected. I HIGHLY recommend him!!!
What one piece of advice would you give a prospective patient of John Gililland?
Go in with questions because he will answer anything you have.
Describe the protocols John Gililland used in your cycles and their degree of success.
With each cycle, he adjusted my dosage amounts to better each round from the time before. I used only Gonal-f the first go round and I miscarried. The next round he added Menopur with Gonal-f and we were able to get better results with that.
10
Doctor
John Gililland
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Care Center
Clearfield
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
Treated
Success with this Doc
No
Treatment
9 IUI
Diagnosis
Unexplained
9
Short waiting time which is very nice. I always get a call back when I leave a message. They [RRC- Clearfiled] have been paitient will all my questions. You know they care. They can always fit me in when I need an emergency appointment. Open on holidays and weekends for emergencies.... Lots of the nurses there have personally gone through infertility so they know how to relate and they know how hard it really is. They are very thorough and answer any question i have.
+ Read more
Age
Treated
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
9 IUI
Diagnosis
Unexplained
9
Describe your experience with Reproductive Care Center.
Short waiting time which is very nice. I always get a call back when I leave a message. They have been paitient will all my questions. You know they care. They can always fit me in when I need an emergency appointment. Open on holidays and weekends for emergencies.
During treatment, did you feel like you were treated like a number or a human?
The nurses always made me feel important even though they deal with people who have the same problem as me all day!
Describe your experience with the nursing staff.
Lots of the nurses there have personally gone through infertility so they know how to relate and they know how hard it really is. They are very thorough and answer any question i have. They also make sure I understand what is happening before any procedure.
How was your experience with John Gililland?
Dr G is so kind! He genuinely wants things to work out for you. I have wondered with him though if we have tried everything we can or done every test needed before suggesting ivf. When the nurses have questions or when I have questions for home he always takes the time to talk to me and answer my questions.
What one piece of advice would you give a prospective patient of John Gililland?
Write down questions before your appointments so you know what to ask when you are there. I would think of things before appointments and forget to ask while there.
Describe the protocols John Gililland used in your cycles and their degree of success.
We did 3 iui’s because I have unexplained infertility he thought that would be a good starting point. We did try injections along with iui to get more eggs. No successful iuis
Describe the costs associated with your care under John Gililland.
About $500 per iui with medications $75 per office visit copay
8
Doctor
John Gililland
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Reproductive Care Center
Clearfield
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
27 - 28
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
Male Factor
8
Sometimes you had to wait a long time to get in to see the doctor even when you have an appointment. They [Reproductive Care Center- Clearfield] offer discounted cycle upgrades and different times during the cycle. They are friendly and personable.... They always called as soon as they got blood work results. Returned any phone calls promptly.... Medications $2100-3500 ICSI $1900/cycle About $17000 for 2 cycles
+ Read more
Age
27 - 28
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IVF
Diagnosis
Male Factor
8
Describe your experience with Reproductive Care Center.
Sometimes you had to wait a long time to get in to see the doctor even when you have an appointment. They offer discounted cycle upgrades and different times during the cycle. They are friendly and personable.
During treatment, did you feel like you were treated like a number or a human?
He remembered our names, talked about our jobs, and our hobbies.
Describe your experience with your nurse.
They always called as soon as they got blood work results. Returned any phone calls promptly.
How was your experience with Brad Swelstad?
Strengths: knowledgeable in the treatment needed. Friendly and compassionate. During my first cycle I found out that the embryo attached in the wrong place and my body wouldn’t miscarry it. Dr. Swelstad was very concerned and took good care of me making sure that everything went well. Weakness: sometimes too chatty. Always mentioned the possibility of needing a sperm donor which we were against.
Describe the protocols Brad Swelstad used in your cycles and their degree of success.
When it came to medication dosage it changed day by day depending on how the body reacted.
Describe the costs associated with your care under Brad Swelstad.
Medications $2100-3500 ICSI $1900/cycle About $17000 for 2 cycles
8
Doctor
Brad Swelstad
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Reproductive Care Center
Clearfield
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
1 IUI
Diagnosis
Anovulation
10
I loved the clinic [Reproductive Care Center] and always felt valued and well cared for. The nurses were very nice and friendly and the facility was clean and accommodating...I loved Dr. Gililland. After almost 2 years of just going to my OBGYN for fertility help with no success, I went to Dr. Gililland and was pregnant within the 1st round of treatments....He was so kind an empathetic. He never made me feel rushed or unimportant
+ Read more
Age
Treated
Success with this Doc
Yes
Race
European
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Anovulation
10
During treatment, did you feel like you were treated like a number or a human?
He was so kind an empathetic. He never made me feel rushed or unimportant.
How was your experience with John Gililland?
I loved Dr. Gililland. After almost 2 years of just going to my OBGYN for fertility help with no success, I went to Dr. Gililland and was pregnant within the 1st round of treatments. I loved the clinic and always felt valued and well cared for. The nurses were very nice and friendly and the facility was clean and accommodating. Dr. Gililland made me feel like I've known him forever. He was very personable.
What one piece of advice would you give a prospective patient of John Gililland?
Ask as many questions as you can. Be specific about your goals and be open with your doctor when discussing a game plan. Be patient and don't be too hard on yourself if things don't work out the exact way you planned.
Describe the protocols John Gililland used in your cycles and their degree of success.
Birth control for one month to naturally get rid of a cyst on my ovary. Injections to stimulate the ovaries as well as femara. I did a trigger shot on day 13 I believe and then came into the office on day 14 to have the IUI done.
10
Doctor
John Gililland
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Care Center
Clearfield
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
27
Treated
2016
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
8
He took the time to get to know me and my husband, on a personal level. He took the time to explain our diagnosis and the plan.
+ Read more
Age
27
Treated
2016
Success with this Doc
Yes
Race
Other
Income
$0 - $49K
Occupation
Teacher
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
8
During treatment, did you feel like you were treated like a number or a human?
He took the time to get to know me and my husband, on a personal level. He took the time to explain our diagnosis and the plan.
How was your experience with Brad Swelstad?
Dr Swelstad took the time to get to know me and my husband, personally as well as professionally. He took the time to explain our diagnosis and what treatment would look like. He always had charts and stats on hand to help us understand in better detail.
What one piece of advice would you give a prospective patient of Brad Swelstad?
He does talk a lot, but he'll make sure you understand everything :)
10
Doctor
Brad Swelstad
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Reproductive Care Center
Clearfield
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
25
Treated
2016
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Male Factor
10
I loved the nursing staff [at Reproductive Care Center]. They were much more compassionate than Dr. Blauer and they knew who I was through the whole process. They were the best part of the experience especially Barb in the Pleasant Grove office. She has gone through IVF herself so she was very understanding and made sure you knew what was going on...Be prepared to wait a long time for your visits...Pleasant Grove office is great. Its small so they know who you are. You have to have your large procedures like egg retrieval and transfer done at the Sandy office though. The Sandy office always was a long wait, usually an hour past your appointment time and the longest I waited was an hour and a half. I would still recommend just because the Pleasant Grove office was so great.
+ Read more
Age
25
Treated
2016
Success with this Doc
Yes
Race
Other
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
Male Factor
10
Describe your experience with Reproductive Care Center.
Pleasant Grove office is great. Its small so they know who you are. You have to have your large procedures like egg retrieval and transfer done at the Sandy office though. The Sandy office always was a long wait, usually an hour past your appointment time and the longest I waited was an hour and a half. I would still recommend just because the Pleasant Grove office was so great.
During treatment, did you feel like you were treated like a number or a human?
He wasn't interested in talking very much and I always had to wait for around an hour after my appointment time to be seen with no apologies ever. Also I had to sit there silently while he logged in my info which I felt like he was more worried about my stats not concerned with me.
Describe your experience with the nursing staff.
I loved the nursing staff. They were much more compassionate than Dr. Blauer and they knew who I was through the whole process. They were the best part of the experience especially Barb in the Pleasant Grove office. She has gone through IVF herself so she was very understanding and made sure you knew what was going on.
How was your experience with Keith Blauer?
He was very slow each appointment but still didn't talk very much to me. He was efficient in the procedures but the worst experience I had was when we talked about how many embryos to transfer. My husband and I felt strongly to put in two and Dr. Blauer continued to make snide comments saying we were risking our babies health just to make sure the first procedure worked. Even after we told him we were firm on two he wrote down one transfer on our paper and we had to tell him no we said two embryos. After that I didn't like being around him because I felt very judged for wanting two.
What one piece of advice would you give a prospective patient of Keith Blauer?
Be prepared to wait a long time for your visits. Listen to what he has to say but also follow your own intuitions and stand firm on your embryo transfer amount if it feels right to you.
Describe the protocols Keith Blauer used in your cycles and their degree of success.
My egg retrieval went well, I started to get close to being overly stimulated by the dosage amount and had to lesson the dosage a couple of times. I had many follicles that were getting too large so they had to move up my egg retrieval date a couple of days. It was nice to move things faster but it also caused me not to have as many mature eggs. I had 11 which is a good amount but lots of people have more than that. They let all my embryos grow 5 days which I had 5 successful embryos after that. They gave one egg one more day to grow and it ended up being good as well and was frozen at 6 days. I put in two embryos even though Dr. Blauer continued to make me feel like a bad person for doing so but we felt strongly we needed two in. I conceived a single embryo from the two and am currently in my third trimester with a little boy. Dr. Blauer obviously knew what he was doing and I know of several people with success stories after having him as a doctor.
Describe the costs associated with your care under Keith Blauer.
My insurance covered 80% off all procedures so we spent around $2800 for everything which we were very lucky that was all.
5
Doctor
Keith Blauer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Care Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
23 - 24
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
IVF
Diagnosis
10
The Pleasant Grove clinic [Reproductive Care Center] is small and feels like a welcoming home to you. We had to do some of our testing and other clinical work up at the Sandy office, which felt less welcoming. I loved the Pleasant Grove clinic because I knew everyone who worked there and they all knew who I was. They were incredibly fast and I never felt like I was just wasting time sitting around, which I appreciated.... Barb was an enthusiastic, fun, and reassuring coordinator and nurse.
+ Read more
Age
23 - 24
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF
Diagnosis
10
Describe your experience with Reproductive Care Center.
The Pleasant Grove clinic is small and feels like a welcoming home to you. We had to do some of our testing and other clinical work up at the Sandy office, which felt less welcoming. I loved the Pleasant Grove clinic because I knew everyone who worked there and they all knew who I was. They were incredibly fast and I never felt like I was just wasting time sitting around, which I appreciated.
During treatment, did you feel like you were treated like a number or a human?
Dr. Gilliland fought battles for me I wouldn't have even thought to fight for myself. He was always caring and understanding, and answered, in-depth, the many many questions I asked.
Describe your experience with your nurse.
Barb was an enthusiastic, fun, and reassuring coordinator and nurse. She herself had been through IVF before, which made her feel much more understanding and compassionate. She was very efficient, which made tedious things like blood draws, less annoying. I knew I would never have to spend tons of time at those little appointments, which was great since I was working at the time.
How was your experience with John Gililland?
Dr. Gililland is the type of doctor you wish you could see for every thing in your life. There were multiple times throughout my pregnancy where I told my husband, "I just want Dr. G to be my OBGYN. Nobody is as good as him." He reassures you constantly and is willing to talk to you about every step. I'm a naturally curious person and he answered every million question I had, never acting like it was an annoyance. One of the most memorable moments I had throughout m IVF, was on the day of the transfer, after he the transfer of the egg and everything was done, he prayed with my husband and I for the success of this pregnancy. He cares about each individual and I always knew he was on our side, rather than the side of the clinic.
What one piece of advice would you give a prospective patient of John Gililland?
You cannot go wrong with Dr. Gililland. He will care for you unlike any doctor you've ever met.
Describe the protocols John Gililland used in your cycles and their degree of success.
I honestly can't remember. I know Dr. Gililland tried to get the clinic to allow us to do our second round (since we only got one god egg) but the clinic would not allow it.
Describe the costs associated with your care under John Gililland.
We did the multiple rounds discount package, so we paid for two rounds up front, knowing that if the first round worked, we wouldn't be using the second. This included all the ultrasounds, the PGD, ICSI, and freezing. I believe we paid around 20,000 for two rounds. I think medications were an additional 1,000. We also paid for an outside service to test the embryos for genetic malformations, but I cannot remember how much that was.
10
Doctor
John Gililland
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Care Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
2
Age
24
Treated
2016
Success with this Doc
?
Treatment
IUI
Diagnosis
Anovulation, Endometriosis, PCOS, Tubal Blockage
2
The nursing staff [RRC- PG] didn't know what they were doing. They were very rude, demanding, and constantly scheduled the wrong day for me....Strengths; scheduling! They're usually available. Weaknesses; very unorganized, drastically varying treatments and opinions from each doctor....They also weren't very familiar with fertility treatments in general. I had an excellent experience with the sandy gals, though!... Free consult (which was awesome) because a friend referred me.
+ Read more
Age
24
Treated
2016
Success with this Doc
?
Race
Prefer not to answer
Income
$50K - $99K
Occupation
Marketer or PR
Order & Number of Docs Seen
1st of 3 Docs
Treatment
IUI
Diagnosis
Anovulation, Endometriosis, PCOS, Tubal Blockage
2
Describe your experience with Reproductive Care Center.
Strengths; scheduling! They're usually available. Weaknesses; very unorganized, drastically varying treatments and opinions from each doctor
During treatment, did you feel like you were treated like a number or a human?
He was very compassionate, sweet, and great to work with!
Describe your experience with the nursing staff.
The nursing staff (at PG) didn't know what they were doing. Their answer was always to "call the sandy office." I requested that they bill me and they said they are unable to bill. Period. They also weren't very familiar with fertility treatments in general. I had an excellent experience with the sandy gals, though!
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
How was your experience with John Gililland?
Dr. Gililland is very compassionate, and caring. He takes great care of his patients. He always explains the potential outcomes, and risks, which is greatly appreciated! I also was very impressed with him because he performed a surgery on me and mentioned every scenario, which most doctors don't do!
What one piece of advice would you give a prospective patient of John Gililland?
He doesn't necessarily listen to what you want - he just tells you what you need.
Describe the protocols John Gililland used in your cycles and their degree of success.
1. HSG 2. Tubes were blocked 3. Laparoscopy. Lasered endometriosis and opened tubes.
Describe the costs associated with your care under John Gililland.
Free consult (which was awesome) because a friend referred me. $250 HSG. Pricey bloodwork.
8
Doctor
John Gililland
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
2
Clinic
Reproductive Care Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
?
Treatment
4 IUI
Diagnosis
Diminished Ovarian Reserve, Male Factor, Tubal Blockage, Unexplained
10
I have recently learned that this clinic [Reproductive Care Center-Pleasant Grove] does not participate in the attain loan program. That is a downside for me. The costs of some procedures are a little higher than other clinics. Also, I have been told that their embryo adoption waiting list time and selection is different from other clinics in the area.... Rachel and anyone I have spoken to has taken the time to answer all my questions, to confirm answers and get back to me, etc. I never feel like they are rushed or annoyed with my calls.
+ Read more
Age
Treated
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI
Diagnosis
Diminished Ovarian Reserve, Male Factor, Tubal Blockage, Unexplained
10
Describe your experience with Reproductive Care Center.
I have recently learned that this clinic does not participate in the attain loan program. That is a downside for me. The costs of some procedures are a little higher than other clinics. Also, I have been told that their embryo adoption waiting list time and selection is different from other clinics in the area.
During treatment, did you feel like you were treated like a number or a human?
Dr. Heiner spent an extensive amount of time with myself and my husband. He continued to answer question after question without appearing rushed or bothered. Later, I received the notes from our appointment and they were incredibly detailed!
Describe your experience with your nurse.
Rachel and anyone I have spoken to has taken the time to answer all my questions, to confirm answers and get back to me, etc. I never feel like they are rushed or annoyed with my calls.
How was your experience with James Heiner?
Dr Heiner took a long time with my husband and I during our appointments. He explained everything in detail, including drawing diagrams and writing down statistics. I was impressed by the amount of detail he remembered when I read the appointment notes later.
What one piece of advice would you give a prospective patient of James Heiner?
Write down your questions in advance and as they come up during the appointment.
Describe the protocols James Heiner used in your cycles and their degree of success.
We discussed using clomid versus femara and adding Gonal F. We increased the clomid to 100mg per day and then followed up with bloodwork to see how I responded. He explained that the Gonal F will reduce some of the negative effects of the clomid, with regard to mucus.
Describe the costs associated with your care under James Heiner.
I purchased a diagnostic package for $700. IUI's were just over $400 and IVF depends upon many factor. We have not yet moved forward with IVF.
10
Doctor
James Heiner
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Care Center
Pleasant Grove
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
3
Age
26 - 27
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor
3
This is difficult to answer as I was living in Idaho while receiving treatment. I'm hoping my experience is not typical for others. Dr. Blauers team was great while Dr. Heiners was a nightmare. I cannot speak for the clinic as a whole...I was scheduled to go through IVF in February of 2016 in their new Idaho Falls IVF Center. They called less than a week before and said that the building would not be open in time. This happened 3 times. The building ended up opening in June. They shouldn't have told me that they would open until they knew for sure - or until the building was already open.
+ Read more
Age
26 - 27
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor
3
Describe your experience with Reproductive Care Center.
This is difficult to answer as I was living in Idaho while receiving treatment. I'm hoping my experience is not typical for others. Dr. Blauers team was great while Dr. Heiners was a nightmare. I cannot speak for the clinic as a whole.
During treatment, did you feel like you were treated like a number or a human?
I would never hear from the Dr or staff regarding any of my concerns, questions, or test results unless I called them. I would have to call several times and it sometimes took weeks for them to call or email me back.
Describe your experience with your nurse.
My care coordinator was not a good communicator and did not make an effort to reach out to me with information unless I contacted her. I felt like I was always forgotten. I much preferred Dr. Blauer's care coordinator Jeanette - who ended up helping me during our IVF treatment and giving me her personal cell number so that I could ask her any questions any time!
What specific things went wrong at this clinic?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with James Heiner?
After talking with Dr. Heiner I had a hard time feeling confident that he really knew and understood our infertility issues. I would always have to repeat myself and our diagnosis to him. We had lots of phone appointments because we were out of state. He would mumble over the phone, and would speak as though we knew all the terminology. I finally asked him to PLEASE have his assistant send an email with all the details regarding our course of treatment because I could not follow what he was saying.
What one piece of advice would you give a prospective patient of James Heiner?
Don't expect answers - he will only give you the bare minimum regarding your treatment unless you ask for more details.
Describe the protocols James Heiner used in your cycles and their degree of success.
IVF low-dose stimulation. Started Femara 5 mg for 5 days. Gonal-F 450 units and Low dose HCG 50 units day 3 and day 5. Monitored after that and continued with Gonal-F for a few more days. Can't remember exactly. Only produced 3 eggs. 1 egg was viable for IVF. That 1 egg was fertilized using ICSI. Fortunately that 1 egg was good quality and became a good quality embryo. Day 3 embryo transfer - resulted in a positive pregnancy test. Baby girl was born February 27, 2017. Dr Heiner was the primary Dr however Dr Blauer (also from RCC) was the Dr who performed all ultrasounds, egg retrieval, and egg transfer.
Describe the costs associated with your care under James Heiner.
$17,000+ for a multi cycle contract. 3 cycles.
3
Doctor
James Heiner
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
3
Clinic
Reproductive Care Center
Sandy
Nursing
Operations
Scheduling
Billing
Educational Resources
– Read less
10
Age
22 - 25
Treated
2013 - 2016
Success with this Doc
Yes
Treatment
5 IUI, 2 IVF, Donor Sperm
Diagnosis
Male Factor, PCOS, Other
10
[The nurse at Reproductive Care Center is an] amazing communicator. She is always there for me, even on the weekends. She is my go to for any and all questions...The only weakness the clinic has is that sometimes you have to wait for a long time, I never waited more than 30 minutes however. They have so many strengths, good customer service, billing is awesome...$15,500 for 2 retrievals and as many FET's as I produced. Meds were outside of that, I spent about $8,000 4,000 per cycle
+ Read more
Age
22 - 25
Treated
2013 - 2016
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Consultant
Order & Number of Docs Seen
1st of 4 Docs
Treatment
5 IUI, 2 IVF, Donor Sperm
Diagnosis
Male Factor, PCOS, Other
10
Describe your experience with Reproductive Care Center.
The only weakness the clinic has is that sometimes you have to wait for a long time, I never waited more than 30 minutes however. They have so many strengths, good customer service, billing is awesome, they always answer and if they don't they call you right back, they get you on the schedule very fast, and their office is clean and warming.
During treatment, did you feel like you were treated like a number or a human?
My Dr is the most kind caring individual I have ever met. He appreciates me as his patient and I can tell he is frustrated that we have not been able to conceive again. He is honest, open, and at the end of the day he cares. I do not blame him for the failed attempts, I am grateful he is the one by my side through all of this.
Describe your experience with your nurse.
Amazing communicator. She is always there for me, even on the weekends. She is my go to for any and all questions.
How was your experience with James Heiner?
James Heiner is the best. He understands me, he is there for me, and he accommodates how far away I live from his clinic. He will take two hours to talk to me if I need it. I met him years ago and I will never switch drs. He shakes my husbands hand every time we see him, and he always follows up to check on how we are doing.
What one piece of advice would you give a prospective patient of James Heiner?
You have to ask questions. He will answer them, but he may not brush up on every detail unless you ask.
Describe the protocols James Heiner used in your cycles and their degree of success.
IUI's we used bravelle, femera, and ultrasounds. IVF we used bravelle, femara, estrace, birth control, blood work, ultra sounds, more injections that I can't fully remember. Both have been successful, unfortunately I have lost three IVF pregnancies.
Describe your experience with your monitoring appointments.
I could go in for monitoring whenever I needed! They were always very quick!
Describe the costs associated with your care under James Heiner.
$15,500 for 2 retrievals and as many FET's as I produced. Meds were outside of that, I spent about $8,000 4,000 per cycle
10
Doctor
James Heiner
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Care Center
Sandy
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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6
Age
27
Treated
2016
Success with this Doc
No
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor
6
Sometimes they [RRC - Sandy] act like you've done this before so you should know what they are talking about.... They don't always call when they say they will, had to call the embryologist multiple times...I was in an IVF study, so often I did feel like a number. A nurse there wouldn't call when she said she would or explain what things meant very well. ...The charge nurse was fantastic. She explained things great, was compassionate. Gave me her cell phone number. Called me to see how I was doing. Another nurse who helped with procedures was not very nice. Didn't remember even though I saw her a lot, impersonal, didn't explain things well even when I asked questions, rattled off about the embryo ratings without telling me what that meant, didn't call me to give a report when she said she would, couldn't find my uterus during the frozen transfer.
+ Read more
Age
27
Treated
2016
Success with this Doc
No
Race
European
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor
6
Describe your experience with Reproductive Care Center.
Sometimes they act like you've done this before so you should know what they are talking about. I'm on to my second transfer and I still couldn't remember completely what we did for the first one. I'd rather they over explain, but they don't. They don't always call when they say they will, had to call the embryologist multiple times.
During treatment, did you feel like you were treated like a number or a human?
I was in an IVF study, so often I did feel like a number. A nurse there wouldn't call when she said she would or explain what things meant very well. But when I had OHSS, the doctor called me personally to see how I was doing and I really appreciated that. A different nurse took her time explaining things better.
Describe your experience with your nurse.
The charge nurse was fantastic. She explained things great, was compassionate. Gave me her cell phone number. Called me to see how I was doing. Another nurse who helped with procedures was not very nice. Didn't remember even though I saw her a lot, impersonal, didn't explain things well even when I asked questions, rattled off about the embryo ratings without telling me what that meant, didn't call me to give a report when she said she would, couldn't find my uterus during the frozen transfer.
What specific things went wrong at this clinic?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Keith Blauer?
He says things hat are kind of insensitive to people with infertility. Like "are you sure you want to go through with this?" He was joking, but I didn't appreciate it. I like to know how many follicles and how big they were, he would only explain or tell me if I asked. Not very compassionate or explain what could have gone wrong when we had a chemical pregnancy.
What one piece of advice would you give a prospective patient of Keith Blauer?
Ask questions, he won't tell you what's going on otherwise.
Describe the protocols Keith Blauer used in your cycles and their degree of success.
Everything went according to plan, stims for 11 days before trigger shot, I was taking Gonal-F. Except they couldn't give me the trigger shot until they read my blood work, my estrogen levels had gotten pretty high, so I had to go back to the office to get it. I was over stimulated so we didn't do a fresh transfer, had to wait 2 months before doing a frozen transfer. Didn't inform us of how they sperm looked or the eggs. Sometimes didn't call report when they said they would, I had to call the embryologist myself for an update on our embryos. Didn't explain what their ratings meant very well. During the frozen transfer the nurse couldn't find my uterus in the ultrasound, Dr Blauer said it was fine, but it didn't make me feel very comforted.
Describe the costs associated with your care under Keith Blauer.
One cycle of IVF is a little under $8,000. Then they have different packages, which includes all frozen transfers if necessary. 2 fresh cycles is $15,600, 3 fresh is $18,500, 4 cycles is $20,800. Guarantee program is $23,000, that's up to 4 cycles 100% money back if you do not have a live birth. ISCI is another $2,000. Medications range from $3,000-$5,000.
3
Doctor
Keith Blauer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Reproductive Care Center
Sandy
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
26 - 27
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
4 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
Their [Reproductive Care Center] IVF bundle packages save you a TON of money. All the staff is really nice and their place is organized and clean. They always have Ellen on or something funny so the wait doesn't seem as bad. They also have an app that you can use to track your appointments and see your blood test results.... Jeanette was the best nurse I could have asked for. She was always there for me and would return my calls as late as 7:30 some nights. She was super happy when telling me I was pregnant for the first time and we are now facebook friends. She was involved in a huge IVF study and had to work on that, so Tracy became my new nurse. She was just as great. She was also undergoing infertility treatments at the same time, so we could talk and tell each other of our experiences. I love the nursing staff there! They are all super nice and understanding.
+ Read more
Age
26 - 27
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Engineer
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
Describe your experience with Reproductive Care Center.
I think they are getting busier, which is really good for them. Sometimes the wait is a little long (30 min). Their IVF bundle packages save you a TON of money. All the staff is really nice and their place is organized and clean. They always have Ellen on or something funny so the wait doesn't seem as bad. They also have an app that you can use to track your appointments and see your blood test results.
During treatment, did you feel like you were treated like a number or a human?
Dr. Blauer answered all of our questions when we first came in for a consult- and we had a LOT of questions. We talked for at least an hour and he didn't rush us and got to know us personally. He knew I was a special case and gave us the facts, but also gave us hope that we desperately needed. During some visits, we would both show each other pictures of our dogs. I really like Dr. Blauer and recommend him to anyone that needs help.
Describe your experience with your nurse.
Jeanette was the best nurse I could have asked for. She was always there for me and would return my calls as late as 7:30 some nights. She was super happy when telling me I was pregnant for the first time and we are now facebook friends. She was involved in a huge IVF study and had to work on that, so Tracy became my new nurse. She was just as great. She was also undergoing infertility treatments at the same time, so we could talk and tell each other of our experiences. I love the nursing staff there! They are all super nice and understanding.
How was your experience with Keith Blauer?
We got serious about treatment when the RCC was expanding their clinic in Idaho, so he didn't do a lot of my ultrasounds and check ups, but he was there for the important ones. He even called me at night to deliver results or his opinion on the next step for us and helped us get through a miscarriage and a year of treatments. Dr. Blauer is always concerned about my mental and emotional state of mind and would make sure I was absolutely ready before suggesting another treatment.
What one piece of advice would you give a prospective patient of Keith Blauer?
He tells is how it is as gentle as he can, but he doesn't give false hope. He told us we had a 10-15% chance of getting pregnant with IVF and I am currently expecting. He will go into as much or as little detail about your situation as possible and will do whatever he can to help.
Describe the protocols Keith Blauer used in your cycles and their degree of success.
Due to my condition, I had to take almost triple the amount of meds a normal IVF patient had to take. My eggs would not react as well. We noticed this trend halfway through my cycle and decided to up the dosage and got much better results. He suggested I take multiple vitamins to preserve egg quality (DHEA, Melatonin, SeroVital, Vitamin D3, CoQ10 and a prenatal for months) We switched from progesterone suppositories to injections because they were cheaper and more convenient for me working full-time.
Describe the costs associated with your care under Keith Blauer.
After the IUI's we decided to do a package IVF deal with 2 or 3 cycles if we paid cash up front. We paid about $15k for the dual cycle package and another $4k in medication costs. They even gave us the option to "upgrade" to a 3rd IVF cycle for the package cost. We had to get special permission to get the package deal but it was worth it. They were also offering discounted IVF cycles to couples who qualified (we didn't qualify, but lots others did). Because we had insurance coverage, they were able to get us some money back for the multiple IVF cycle - $12,000, making it a little cheaper to try and have a baby. They were always willing to talk to me about any of my financial questions and their online docusign program is awesome. It saves you a trip from having to go to the clinic in person and sign the papers.
10
Doctor
Keith Blauer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Care Center
Sandy
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
2
Age
34 - 37
Treated
2013 - 2016
Success with this Doc
No
Treatment
1 IUI
Diagnosis
Male Factor, PCOS
2
The clinic [RRC in Sandy] is fine, everything runs smoothly I've never had any issues with any of my appointments. The staff is great, the only issue I've had is not choosing the right RE for me...I love his nursing staff. They give you the emotional hug that is lacking with Dr. Heiner and listen quite a bit more...They had messed up on a couple of my blood draws and what they were testing for. Also a few mess ups with my bills.
+ Read more
Age
34 - 37
Treated
2013 - 2016
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Entrepreneur
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IUI
Diagnosis
Male Factor, PCOS
2
Describe your experience with Reproductive Care Center.
The clinic is fine, everything runs smoothly I've never had any issues with any of my appointments. The staff is great, the only issue I've had is not choosing the right RE for me.
During treatment, did you feel like you were treated like a number or a human?
Dr. Heiner was very blunt and quick to say we had absolutely no option but IVF/ICSI. From the start, I've felt like he's in it more for the money than to help fix anything. I appreciate honesty but considering how emotionally taxing this process is I would like an RE that is sympathetic and not quite so clinical.
Describe your experience with the nursing staff.
I love his nursing staff. They give you the emotional hug that is lacking with Dr. Heiner and listen quite a bit more.
What specific things went wrong at this clinic?
  • Lost paperwork
  • Failed to order appropriate test
  • Lost results
How was your experience with James Heiner?
Rather than dealing with MFI and trying to better the situation I felt like his answer for everything is to jump straight to IVF/ICSI. I also have yet to get any guidance concerning my PCOS and what I can do for that. My biggest issue is the lack of compassion and sympathy. This has been a very tough 4.5 years TTC, and having an RE that is so clinical vs sympathetic makes the constant bad news much more devastating.
What one piece of advice would you give a prospective patient of James Heiner?
If he doesn't feel right for you, move on! Not every RE is created equal. Infertility is an emotional roller coaster and having an RE that fits your needs and knows how to approach your specific issues is invaluable.
Describe the protocols James Heiner used in your cycles and their degree of success.
His recommended strategy was to go straight to IVF/ICSI. My husband and I felt that was drastic and wanted more answers. We ended up seeing Dr. Hotaling for my husbands MFI and he has been great! We decided to try an IUI after my husbands treatments have made his numbers better. For that, Dr. Heiner gave me femara and an Ovidrel shot. The IUI was a bust and he continues to tell us IVF/ICSI is our only option when we hear differently from the Urologist office.
Describe the costs associated with your care under James Heiner.
My insurance does not cover anything so it's all out of pocket. They have given some discounts on procedures and shots which is nice.
1
Doctor
James Heiner
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
2
Clinic
Reproductive Care Center
Sandy
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
29
Treated
2016
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
PCOS, Poor Egg Quality
10
I usually waited 15-20 mins before being seen [for monitoring appointments at Reproductive Care Center]...Strengths- They care about their patients. They try their best to keep you as informed as possible. I received calls from Dr. Blauer at 7a before the clinic opened to talk about results and calls from the nursing staff at 7pm, long after the office had closed, to update me on my embryos’ growth. Weaknesses-they are busy.
+ Read more
Age
29
Treated
2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
PCOS, Poor Egg Quality
10
Describe your experience with Reproductive Care Center.
Strengths- They care about their patients. They try their best to keep you as informed as possible. I received calls from Dr. Blauer at 7a before the clinic opened to talk about results and calls from the nursing staff at 7pm, long after the office had closed, to update me on my embryos’ growth. Weaknesses-they are busy.
During treatment, did you feel like you were treated like a number or a human?
He took the time to explain everything to us even if it meant being late for another appointment or calling us at 7am. Our very first appointment he was an hour late. Initially I was very upset until we found out that he was on the phone with a distraught patient. This man cares.
Describe your experience with the nursing staff.
I love the nursing staff at RCC. They go through the trenches with you. One sweet nurse who prepped us for our hormone shots shared with us her own ivf story to ease our nerves. One nurse we grew very close to and still talk to today.
How was your experience with Keith Blauer?
I love that Dr. Blaur is willing to explain everything. Even if it means scheduling phone calls at 7am. He can be very technical in his explanations, but will “dumb it down” if you don’t understand. Our first doctor would never explain why we couldn’t conceive. He explained it within the first 5 mins after taking our medical history.
What one piece of advice would you give a prospective patient of Keith Blauer?
Let him know if you don’t understand a concept he is trying to explain. He can come off cold at first, but really he has the perfect mix of bedside manner and bluntness.
Describe the protocols Keith Blauer used in your cycles and their degree of success.
I was involved in a research study with Dr Blauer comparing Menopur and GonalF. I was given Menopur for approximately 10 days while being monitored via u/s. Followed by a trigger shot then egg retrieval. Icsi was used for fertilization and pgs testing on day 5 followed by a fresh embryo transfer. Only one embryo was transferred per protocol. Endometrin suppositories were used until week 10. All procedures and dosages performed were per the protocol set by the study sponsor.
Describe your experience with your monitoring appointments.
Monitoring visits were in the morning which was a little inconvenient as I work in a clinic and the morning is my busiest time, however, it always worked out. I usually waited 15-20 mins before being seen.
Describe the costs associated with your care under Keith Blauer.
My insurance cover about 80% of diagnostics. Overall I believe we paid $500-$1000. All procedures related to the study protocol were covered by the study sponsor.
10
Doctor
Keith Blauer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Care Center
Sandy
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
26 - 27
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor, Other
10
They [the staff at RCC-Sandy] are wonderful. Everyone there is kind. Everyone is organized. There isn’t one bad thing I can think of. Everyone does a great job of making you feel welcome and comfortable. They do a great job of guiding you along your infertility journey.... $500-$1000 for IUI, depending on how intensive the IUI was. $1000-$2000 for IVF meds. About $7,000 for IVF treatment
+ Read more
Age
26 - 27
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor, Other
10
Describe your experience with Reproductive Care Center.
They are wonderful. Everyone there is kind. Everyone is organized. There isn’t one bad thing I can think of. Everyone does a great job of making you feel welcome and comfortable. They do a great job of guiding you along your infertility journey.
During treatment, did you feel like you were treated like a number or a human?
He always remembered right where we left off from the last appointment. You could tell he wanted us to get pregnant. He was friendly and compassionate. Our IVF twins were born prematurely and passed away, and when we called Dr. Heiner he was very sympathetic.
Describe your experience with your nurse.
She was AMAZING. They all were. So on top of everything. Always answered my questions. So kind and sweet and compassionate.
How was your experience with James Heiner?
I really liked Dr. Heiner. He isn’t necessarily over the top warm and fuzzy. Be he is kind enough. He always kept me in the loop and was happy to answer or elaborate on any questions I had. If I needed to talk to him on the phone he would always quickly call me back.
What one piece of advice would you give a prospective patient of James Heiner?
He doesn’t recommend implanting 2 embryos because of the risk factor with twins. I would listen to that advice. My twins were born prematurely and passed away. I wish I would’ve listened to his recommendation.
Describe the protocols James Heiner used in your cycles and their degree of success.
The last treatment I received was IVF fresh transfer. I did vaginal ultrasounds before hand which Dr. Heiner preformed to make sure everything looked good. As well as every time I went into check my egg progression. After my eggs were properly developed, we did the egg retreval. Again Dr Heiner was there and talked us through everything before we did it. Same goes for our implant.
Describe the costs associated with your care under James Heiner.
$500-$1000 for IUI, depending on how intensive the IUI was. $1000-$2000 for IVF meds. About $7,000 for IVF treatment
10
Doctor
James Heiner
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Care Center
Sandy
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
28 - 29
Treated
2015 - 2016
Success with this Doc
No
Treatment
5 IUI
Diagnosis
Male Factor, PCOS
10
I felt comfortable from the first moment I scheduled our first appointment [at RCC-Sandy]. The front desk staff always greeted us with a smile. The nurses were always friendly and we’re great to make sure we didn’t waste our time while there... I had not tried injections during any previous IUI’s and that was the first thing he wanted us to try. Unfortunately it didn’t work again, but I was glad that he took a different approach than my previous doctors.
+ Read more
Age
28 - 29
Treated
2015 - 2016
Success with this Doc
No
Race
Prefer not to answer
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
5 IUI
Diagnosis
Male Factor, PCOS
10
Describe your experience with Reproductive Care Center.
I felt comfortable from the first moment I scheduled our first appointment. The front desk staff always greeted us with a smile. The nurses were always friendly and we’re great to make sure we didn’t waste our time while there.
During treatment, did you feel like you were treated like a number or a human?
Everyone made sure that we felt comfortable every time we went into the office!
Describe your experience with the nursing staff.
They were all very friendly
How was your experience with James Heiner?
Dr. Heiner was great from the very beginning. During our first visit he took the time to listen to everything we had tried with previous doctors and asked thoughtful questions which made me feel more comfortable. We expressed what we wanted to do with our next treatments and he made sure that we were doing what was best for us and that we didn’t jump into something big before we tried everything else first. I was ready to jump right into IVF but we hadn’t done a round of IUI with injections yet and he wanted us to try that first which I was glad about. The IUI’s were not successful (we did 2 with him) and after we found out the second wasn’t successful he had us meet with him in his office where he reviewed the previous levels for both me and my husband. He noticed that Jordan’s sperm had changed and he recalculated our fertility score and found it was low. He then suggested moving to IVF only if we were comfortable and ready for it. We voiced our concerns and he took the time to answer all of our questions. We didn’t feel rushed one bit. In the end we decided not to move forward at that time. We loved working with Dr. Heiner!
Describe the protocols James Heiner used in your cycles and their degree of success.
I had not tried injections during any previous IUI’s and that was the first thing he wanted us to try. Unfortunately it didn’t work again, but I was glad that he took a different approach than my previous doctors.
Describe the costs associated with your care under James Heiner.
We paid for our initial visit, the two iui’s And follow up appointments for both. Standard fees
10
Doctor
James Heiner
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Care Center
Sandy
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
23
Treated
2016
Success with this Doc
Yes
Treatment
1 Fertility Medications
Diagnosis
Male Factor, PCOS
8
The Skype visits are great! They [RRC - Sandy] allowed me to do them at my local hospital because I was out of state. However, it may be much cheaper to do them through the clinic. They also have a discount for self pay if your insurance doesn't cover infertility. We also received another discount based on our household income. That was a welcome relief! We were able t qualify for a $50 initial "visit" because we were referred there by a friend. Fertility treatments are expensive, but they made it affordable!
+ Read more
Age
23
Treated
2016
Success with this Doc
Yes
Race
European
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Fertility Medications
Diagnosis
Male Factor, PCOS
8
Describe your experience with Reproductive Care Center.
The Skype visits are great! They allowed me to do them at my local hospital because I was out of state. However, it may be much cheaper to do them through the clinic. They also have a discount for self pay if your insurance doesn't cover infertility. We also received another discount based on our household income. That was a welcome relief! We were able t qualify for a $50 initial "visit" because we were referred there by a friend. Fertility treatments are expensive, but they made it affordable!
During treatment, did you feel like you were treated like a number or a human?
I felt like he actually cared.
Describe your experience with your nurse.
They were great! The Dr. Heiner's nurse always emailed me the next steps, and she was always so helpful when I called with questions.
What specific things went wrong at this clinic?
  • Failed to call with results
How was your experience with James Heiner?
Because we live out of state, I was able to Skype with him for our "office visits". Even though I only "met" him through a screen, we were able to quickly figure out our needs and next steps. It was very convenient to not travel to 5 hours one way. I was able to order labs through the local Hospital and discuss them and quickly come up with a plan.
What one piece of advice would you give a prospective patient of James Heiner?
Look into Skype visits if you live far away!
Describe the protocols James Heiner used in your cycles and their degree of success.
First we did the generic labs for both my husband and myself. We were able to get pregnant 2 years before seeing a doctor, but then miscarried. I was diagnosed with PCOS and hypothyroidism. My husband had slightly low sperm count, motility, morphology, along with white blood cells in his sperm. For my husband, whe was put on an antibiotic to clear a possible infection and Fertilaid and CoQ10 (both OTC) to help with the sperm. I began thyroid medicine (Levothyroxin) and took Pregnitude (OTC). I also had an HSG done to check for tube blockages/clear them. After the HSG, we got our BFP!! The next step, however, was going to be Femara and possiblibly and IUI. I felt that it was rushing and the medicine didnt have time to fully work. Thankfully, it didn't get to that point. Overall, I'm pleased with the treatment and care I received.
Describe the costs associated with your care under James Heiner.
Great discounts! $50 initial office visit because I was referred by a friend. I believe a 10% discount for self pay (insurance didnt cover infertility). And income based discount for being below a certain number. For example, An HSG (live xray with contrast dye into the tubes and uterus) was only $309 out of pocket, compared to the "sticker" price of $500+. The billing department was awesome and quickly sent bills and communicated well.
7
Doctor
James Heiner
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Reproductive Care Center
Sandy
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
2
Age
Treated
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Unexplained
2
They [Reproductive Care Center] ordered a semen analysis when we already had one completed and charged us for it twice. They also over charged us on the procedures we did have done. They were able.to resolve all of these issues...I absolutely hated that the nurses call with the results of blood work. This should be the doctors responsibility and duty. I also did not like that a nurse did my IUIs. Again, that should be the doctors job. I felt very much like just another number there and no one treated me as an individual.
+ Read more
Age
Treated
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Unexplained
2
Describe your experience with Reproductive Care Center.
I absolutely hated that the nurses call with the results of blood work. This should be the doctors responsibility and duty. I also did not like that a nurse did my IUIs. Again, that should be the doctors job. I felt very much like just another number there and no one treated me as an individual.
During treatment, did you feel like you were treated like a number or a human?
I felt like he had seen so many patients like me and my case was no unique or special. He didn't make it a point to reach out to me after my miscarriage or my failed IUI to talk through what happened or what next steps would be.
Describe your experience with the nursing staff.
They did a great job explaining when and if I should use the trigger shot. They also were available to me when I had questions. If they didnt know the answer they were honest and called me back later with the answer. Some nurses did this better than others.
What specific things went wrong at this clinic?
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Harry Hatasaka?
I thought he was very knowledgeable about fertility and was able to explain things clearly, but only if I asked clarifying questions. I was disappointed that he wasn't at every appointment and procedure. He was very absent. He also repeated/rehearsed my file back to me each time he saw me as though he was trying to remind himself of who I was. This was frustrating to me because I didn't need a replay of the failures in the past.
What one piece of advice would you give a prospective patient of Harry Hatasaka?
Ask for what you want because if you dont you probably wont get it.
Describe the protocols Harry Hatasaka used in your cycles and their degree of success.
I was asked to take femara for my cycles to boost my ovulation. I took it for one cycle and didn't get a positive ovulation indicator on my test. He didnt suggest a trigger shot because I had lab work that showed I ovulated in previous months. So I took femara for another cycle and did the ovulation test at a different time during the day and got a positive. I had an IUI procedure done with my husbands fresh sperm. This resulted in a pregnancy which I miscarried at 6 weeks. The following month I took femara again, with another positive ovulation test and had another IUI procedure done. This one didnt result in a pregnancy. I decided not to pursue treatments after this.
Describe the costs associated with your care under Harry Hatasaka.
We had all of our testing done with my obgyn so my insurance would cover it. We had our semen analysis done through a study so we didnt have to pay for it. We only paid RCC for the IUI and ultrasounds. I think the total for each cycle was $500-600. And we did two cycles.
1
Doctor
Harry Hatasaka
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
2
Clinic
Reproductive Care Center
Sandy
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
1 Fertility Medications
Diagnosis
Poor Egg Quality
10
I go to the Idaho Falls office [for Reproductive Care Center]. It has always been very private and safe environment. They have provided information of the process, they have followed up with me on how I am feeling, and with any new information they have for me. Each time I’ve been in I’ve met with Dr Blauer as well as the nurses. Lisa is amazing. She has been the main nurse who has been by my side, along with Dr Blauer, since day one. They are very positive and professional.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Fertility Medications
Diagnosis
Poor Egg Quality
10
Describe your experience with Reproductive Care Center.
I go to the Idaho Falls office. It has always been very private and safe environment. They have provided information of the process, they have followed up with me on how I am feeling, and with any new information they have for me. Each time I’ve been in I’ve met with Dr Blauer as well as the nurses. Lisa is amazing. She has been the main nurse who has been by my side, along with Dr Blauer, since day one. They are very positive and professional.
During treatment, did you feel like you were treated like a number or a human?
Dr Blauer is absolutely amazing. He has made me feel very important and has made my needs a priority. He is so kind! This is my first cycle of IVF so it is all new to me. But Dr Blauer and his staff have been more than willing to answer all my questions and address all my concerns. They’ve all made me feel like I’m their #1 priority!
Describe your experience with your nurse.
All of the staff have been absolutely wonderful to work with.
How was your experience with Keith Blauer?
He is extremely knowledgeable and explains everything in a way that anyone can understand it. He is very gentle and kind. He has made me feel super important and a priority in his office. His compassion and love for what he does, doesn’t go unnoticed. His bedside manners are very professional and very gentle. Our dreams have become his dream for us. I know he wants to help us achieve this miracle just as much as we want it!
What one piece of advice would you give a prospective patient of Keith Blauer?
Don’t hesitate to ask questions... even the most silliest!
Describe the protocols Keith Blauer used in your cycles and their degree of success.
I’m in the process of starting my first IVF cycle. We started 5 or 6 weeks ago. We first started with clomid and currently on hgh supplements. I will be starting injections with the start of my next menstrul cycle... expected in about 10 days. Getting anxious!
Describe the costs associated with your care under Keith Blauer.
I’m very fortunate that my insurance has some coverage for this.
10
Doctor
Keith Blauer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Care Center
Sandy
Nursing
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
Treated
Success with this Doc
No
Treatment
2 IUI
Diagnosis
8
The clinic [RRC-Sandy] is organized and we'll ran. The front desk staff is friendly and is great at answering questions and helping with appointments. The clinic nurses are amazing and sweet no matter who I have worked with... I have done two cycles and they have been the same treatment. Baseline ultrasound CD 2. Femara CD 3-7. Gonal f 113ml CD 7,9 and 11. Ultrasound CD 12. If folicals are mature trigger shot CD 12. IUI CD 14. The first cycle I had 3 mature folicals, sperm sample looked great, no pregnancy. The cycle I had 2 mature folicals, sperm sample looks great but still waiting to take a pregnancy test
+ Read more
Age
Treated
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
8
Describe your experience with Reproductive Care Center.
The clinic is organized and we'll ran. The front desk staff is friendly and is great at answering questions and helping with appointments. The clinic nurses are amazing and sweet no matter who I have worked with
During treatment, did you feel like you were treated like a number or a human?
Dr heiner is nice and has a lot of experience but he did not familiarize himself with our history prior to meeting with us. He also made us feel like any treatment or tests we had done prior to coming to the clinic could have been incorrect and wanted to start us on a natural IUI cycle. I had already been on clomid for 4 months and had done 1 IUI with my obgyn so I did not feel like starting over was the best option.
Describe your experience with your nurse.
Rachel is great. She answered all my questions, showed me how to do my injections at home and had real interest and compassion for my treatment. She was sweet and a great communicator
How was your experience with James Heiner?
I have only seen him twice. The first time was our initial meeting and I had to be very assertive about the treatment I wanted. The second tim I saw him was for a baseline scan of my folicals and ovaries. He said that I may have multicystic ovaries but did not go into detail or seem concerned. We have not followed up on the topic since the drugs I am taking are helping to mature a couple of folicals each cycle
What one piece of advice would you give a prospective patient of James Heiner?
Know what you want and don't be afraid to speak your mind. They might suggest a treatment plan that is less aggressive than you would like so don't hold back if you feel like you want more
Describe the protocols James Heiner used in your cycles and their degree of success.
I have done two cycles and they have been the same treatment. Baseline ultrasound CD 2. Femara CD 3-7. Gonal f 113ml CD 7,9 and 11. Ultrasound CD 12. If folicals are mature trigger shot CD 12. IUI CD 14. The first cycle I had 3 mature folicals, sperm sample looked great, no pregnancy. The cycle I had 2 mature folicals, sperm sample looks great but still waiting to take a pregnancy test
Describe the costs associated with your care under James Heiner.
On their site they list the prices for their treatment. They said the cost of a single round of IUI with scans would be 1800 not including your medication. The gonal F and trigger shot costs 300 for each round
3
Doctor
James Heiner
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
8
Clinic
Reproductive Care Center
Sandy
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
28 - 34
Treated
2010 - 2016
Success with this Doc
Yes
Treatment
8 IUI, 6 IVF
Diagnosis
Poor Egg Quality
9
The nursing staff [at RCC-Sandy] was really good at getting back to me and making sure my calls or emails were returned before they left for the day. They were great at making sure I knew of any changes to my protocol and making sure I understood all the reasons for the changes, etc. They are also very compassionate and caring.... This clinic is run very well. Appointments are very efficient and wait times are low. The clinic decor is warm and welcoming. I had to bring my kid to an appointment or two and they were very good about accommodating us.
+ Read more
Age
28 - 34
Treated
2010 - 2016
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
3rd of 4 Docs
Treatment
8 IUI, 6 IVF
Diagnosis
Poor Egg Quality
9
Describe your experience with Reproductive Care Center.
This clinic is run very well. Appointments are very efficient and wait times are low. The clinic decor is warm and welcoming. I had to bring my kid to an appointment or two and they were very good about accommodating us.
During treatment, did you feel like you were treated like a number or a human?
Dr. Blauer would spend all the time we needed answering our questions. He's the only doctor we would see, so he always knew what happened at each of our appointments. He also always knew what had happened in previous cycles and was willing to try new things and change protocol in an attempt to get better results.
Describe your experience with your nurse.
The nursing staff was really good at getting back to me and making sure my calls or emails were returned before they left for the day. They were great at making sure I knew of any changes to my protocol and making sure I understood all the reasons for the changes, etc. They are also very compassionate and caring.
How was your experience with Keith Blauer?
Dr. Blauer was patient and very compassionate. He was willing to make adjustments to my protocols in order to optimize results. He would spend as much time with us as we needed when we had questions. He was always very positive and optimistic.
Describe the protocols Keith Blauer used in your cycles and their degree of success.
We did IVF with Dr. Blauer three times. My protocols were all different, but I don't remember exactly what we did during the three different cycles. But, he was always willing to try different things to help us get the best results.
Describe the costs associated with your care under Keith Blauer.
IVF with ICSI was around $9000,
9
Doctor
Keith Blauer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Reproductive Care Center
Sandy
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
32 - 36
Treated
2012 - 2016
Success with this Doc
No
Treatment
5 IUI
Diagnosis
Male Factor, Uterine Fibroids
10
$403 for interuterian insemination [at Reproductive Care Center]...ivf...a program is offer for a four cycle money back guarantee costing around $20,000...Sometimes scheduling can be an issue if from out of state. The billing team is good, but also make sure you know your own benefits...We were scheduled for an appointment with Dr. Blauer in the Sandy office when he was in fact out of town. The doctor corrected the situation though.
+ Read more
Age
32 - 36
Treated
2012 - 2016
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
5 IUI
Diagnosis
Male Factor, Uterine Fibroids
10
Describe your experience with Reproductive Care Center.
Sometimes scheduling can be an issue if from out of state. The billing team is good, but also make sure you know your own benefits.
During treatment, did you feel like you were treated like a number or a human?
He really took time to listen to us. At our first appointment a scheduling mistake was made. We live 3 hours away from the clinic, and instead of making us reschedule he did the consult through FaceTime at no charge.
Describe your experience with the nursing staff.
Very nice and helpful, but sometimes hard to get a hold of by phone.
What specific things went wrong at this clinic?
  • Lost appointments
How was your experience with Keith Blauer?
He has a very good bedside manner . He doesn't try to make you feel rushed during the visit. Gives all the options and gives hope that they could work. He performed the surgery for my uterine fibroids. We were given hope that we would be able to get pregnant. He is fairly conservative in that he hasn't tried to rush us into invitrofertiization even though I have had a uterine fibroid and we have male factor issues also.
What one piece of advice would you give a prospective patient of Keith Blauer?
Don't be afraid to ask questions and have some prepared when you go.
Describe the protocols Keith Blauer used in your cycles and their degree of success.
Hysteroscopy to remove uterian fibroids and polyps. 3 you. Femara 5mg on cycle days 3-7. The rational was that once the fibroid was removed we may be able to get pregnant. So far not successful.
Describe the costs associated with your care under Keith Blauer.
$403 for interuterian insemination. Office visit is a specialist copay. We have done ivf but a program is offer for a four cycle money back guarantee costing around $20,000.
10
Doctor
Keith Blauer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Care Center
Sandy
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
31 - 33
Treated
2013 - 2015
Success with this Doc
Yes
Treatment
4 IUI
Diagnosis
Anovulation, PCOS
10
I loved the nurses and the nurse practitioners than did many of my ultrasound and IUI [at Reproductive Care Center]. Many gave personal infertility stories. It added compassion and hope to the process to have someone who had been there walking you through it...Because of the meds required, IUI with FSH cycles ranged from 3500-7000...I had great experiences with the clinic. Never had terrible getting appointments, waiting for the appointment or getting call back. Billing could be clearer. I did have difficulty after paying all past due and getting additional bills sorted out.
+ Read more
Age
31 - 33
Treated
2013 - 2015
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI
Diagnosis
Anovulation, PCOS
10
Describe your experience with Reproductive Care Center.
I had great experiences with the clinic. Never had terrible getting appointments, waiting for the appointment or getting call back. Billing could be clearer. I did have difficulty after paying all past due and getting additional bills sorted out.
During treatment, did you feel like you were treated like a number or a human?
He was very interested in the details of our case. He seemed invested in our success.
Describe your experience with the nursing staff.
I loved the nurses and the nurse practitioners than did many of my ultrasound and IUI. Many gave personal infertility stories. It added compassion and hope to the process to have someone who had been there walking you through it.
How was your experience with James Heiner?
He is very good at breaking it down and finding answers. Very straightforward. I always felt like he was very professional. He is not a warm fuzzy kind of doctor. At this point in my treatment, that was the least of my concern. I have referred friends to his care.
Describe the protocols James Heiner used in your cycles and their degree of success.
We started FSH and femara my first cycle with him. I have extraordinarily high AMH. We had to add more FSH every few days. The plan was to do 3 days at 80 iu. By the end of the cycle I had done 13 days of FSH injections gradually moving up to 375 iu. With some trial and error he realized I needed to start high and go down as I respond. My first successful cycles we started at 375 iu and worked down to 200 iu over 8 days. I got pregnant with twins that cycle. When I went back a year later. We did the same protocol and I got my 2nd son.
Describe the costs associated with your care under James Heiner.
Because of the meds required, IUI with FSH cycles ranged from 3500-7000.
8
Doctor
James Heiner
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Care Center
Sandy
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
4
Age
21
Treated
2010
Success with this Doc
No
Treatment
3 IVF
Diagnosis
Male Factor, PCOS
4
Everything is in one spot [at RCC-Sandy] which is convenient and nice but also limits the ability to be flexible in timing. You have to fit your cycle into the doctors schedule which can be tricky and restrictive. The facility is nice and the staff is welcoming and and thorough with billing.... I don't remember protocol but I used a hcg triggereven though I was at high risk for hyperstimulation which would have warranted a lupron trigger. I was also never put on cabergaline after retrieval to prevent hyperstim as well. I ended up hyperstimulating and having to freeze all embryos unexpectedly.
+ Read more
Age
21
Treated
2010
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IVF
Diagnosis
Male Factor, PCOS
4
Describe your experience with Reproductive Care Center.
Everything is in one spot which is convenient and nice but also limits the ability to be flexible in timing. You have to fit your cycle into the doctors schedule which can be tricky and restrictive. The facility is nice and the staff is welcoming and and thorough with billing.
During treatment, did you feel like you were treated like a number or a human?
I always communicated with the same nurse and doctor for results and questions. They were really responsive.
Describe your experience with your nurse.
Really kind and aware and thorough
How was your experience with Harry Hatasaka?
He was really nice and communicated great answering questions and explaining treatment. In retrospect I don't feel that he anticipated problems I would have in my cycle that were easily correctable in subsequent cycles. The stim protocol he had me on was not ideal for my body and that contributed to the yield of live pregnancies I got per embryos produced (1/6). I was The one who had to be proactive about what protocol to change during frozen cycles to figure out how to get a pregnancy to stick.
What one piece of advice would you give a prospective patient of Harry Hatasaka?
Be persistent and do lots of research.
Describe the protocols Harry Hatasaka used in your cycles and their degree of success.
I don't remember protocol but I used a hcg triggereven though I was at high risk for hyperstimulation which would have warranted a lupron trigger. I was also never put on cabergaline after retrieval to prevent hyperstim as well. I ended up hyperstimulating and having to freeze all embryos unexpectedly.
Describe the costs associated with your care under Harry Hatasaka.
I had insurance that covered it completely so didn't have to deal a lot with finances.
4
Doctor
Harry Hatasaka
Communication
Compassion
Adaptability
4
Clinic
Reproductive Care Center
Sandy
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
31 - 32
Treated
2015 - 2016
Success with this Doc
?
Treatment
4 Fertility Medications
Diagnosis
PCOS
10
Dr. Hatasaka [of Reproductive Care Center] is the best. I waited a year before deciding on a doctor because I was so scared of getting a bad doctor. I'm very grateful for the recommendation I received to call him....After we did a lot of tests, he knew I had PCOS and started me on letrozole. I still didn't ovulate so he gave me a trigger shot after checking everything with a vaginal ultrasound. Next month, he added dexamethasone and doubled the letrozole. I finally ovulated. Tried this 3 more times and am revising our plan tomorrow.
+ Read more
Age
31 - 32
Treated
2015 - 2016
Success with this Doc
?
Race
European
Income
$0 - $49K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 Fertility Medications
Diagnosis
PCOS
10
Describe your experience with Reproductive Care Center.
Clean, professional, and understanding.
During treatment, did you feel like you were treated like a number or a human?
Explained every detail and listened to all of my worries. Spent time with us without being in a hurry to get to the next patient.
Describe your experience with the nursing staff.
Always call back. Even on Saturdays. Very understanding and kind.
How was your experience with Harry Hatasaka?
Dr. Hatasaka is the best. I waited a year before deciding on a doctor because I was so scared of getting a bad doctor. I'm very grateful for the recommendation I received to call him.
What one piece of advice would you give a prospective patient of Harry Hatasaka?
Be prepared. Eat healthy, exercise, and do what you can before going in, so you can jump in with both feet with what he can offer. Otherwise, you'll end up doing that anyway and paying for the advice.
Describe the protocols Harry Hatasaka used in your cycles and their degree of success.
After we did a lot of tests, he knew I had PCOS and started me on letrozole. I still didn't ovulate so he gave me a trigger shot after checking everything with a vaginal ultrasound. Next month, he added dexamethasone and doubled the letrozole. I finally ovulated. Tried this 3 more times and am revising our plan tomorrow.
Describe the costs associated with your care under Harry Hatasaka.
My insurance covers nothing. They only charge me my copay anyway. I am astounded so far with their understanding.
10
Doctor
Harry Hatasaka
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Care Center
Sandy
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
24 - 25
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
1 IUI, 1 IVF
Diagnosis
Male Factor
10
I really liked this clinic [Reproductive Care Center] it was always really nice and clean and well kept! Everyone was always nice and friendly... She [a nurse] was always available to talk when I needed her to answer a question toward the end she even gave me her phone number so I could keep in contact more easily... The costs for my medications and injections was about $3,500 we had to ha icsi so that was another $1,500 and then for all the rest it was about $8,500
+ Read more
Age
24 - 25
Treated
2015 - 2016
Success with this Doc
Yes
Race
Other
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 1 IVF
Diagnosis
Male Factor
10
Describe your experience with Reproductive Care Center.
I really liked this clinic it was always really nice and clean and well kept! Everyone was always nice and friendly
During treatment, did you feel like you were treated like a number or a human?
He treated us very well and cared about our concerns and wishes
Describe your experience with your nurse.
She was always available to talk when I needed her to answer a question toward the end she even gave me her phone number so I could keep in contact more easily
How was your experience with Keith Blauer?
We loved having Keith Blauer as our doctor! He always listened to our concerns and our wishes! I believe he tried his best to get us what we were hoping for! He helped bring our little boy into the world and we are so grateful for him and his help!
What one piece of advice would you give a prospective patient of Keith Blauer?
Just be open and honest with your how your feeling and communicate that with your doctor
Describe the protocols Keith Blauer used in your cycles and their degree of success.
I don't remember what protocol we used I just had to start injections about 2 weeks before my egg retrieval. He was able to retrieve 6 eggs. 4 of those turned into embryos but only 2 matured. We put those two in and resulted in one live birth
Describe the costs associated with your care under Keith Blauer.
The costs for my medications and injections was about $3,500 we had to ha icsi so that was another $1,500 and then for all the rest it was about $8,500
10
Doctor
Keith Blauer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Care Center
Sandy
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
27
Treated
2016
Success with this Doc
Yes
Treatment
2 IUI
Diagnosis
PCOS
10
[Reproductive Care Center had a] Very user friendly online portal that displays all of your diagnosis information and lab results online to help keep track. Reception staff very great at helping you determine which procedures to schedule and when. Nurse team very great at explaining details of treatment plan...All the nurses were very helpful in teaching us all about our medications and the procedures we were doing
+ Read more
Age
27
Treated
2016
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
PCOS
10
Describe your experience with Reproductive Care Center.
Very user friendly online portal that displays all of your diagnosis information and lab results online to help keep track. Reception staff very great at helping you determine which procedures to schedule and when. Nurse team very great at explaining details of treatment plan.
During treatment, did you feel like you were treated like a number or a human?
He made us feel included and let our treatment be self driven
Describe your experience with the nursing staff.
All the nurses were very helpful in teaching us all about our medications and the procedures we were doing
What specific things went wrong at this clinic?
  • Lost paperwork
How was your experience with Keith Blauer?
He was compassionate and did not make us feel judged by other health conditions we were not excited to share. He was very detailed in his approach and plan of treatment and was excited for us when we responded so well to fertility injections and let us take videos of our first ultrasound where we heard our babies heartbeats.
What one piece of advice would you give a prospective patient of Keith Blauer?
Be very detailed in your reproductive history so he knows how aggressive you want to be with treatment.
Describe the protocols Keith Blauer used in your cycles and their degree of success.
Clomid Letrozole Gonal f Fsh hormone Trigger Hcg shot Baseline ultrasound Iui Twin pregnancy
Describe the costs associated with your care under Keith Blauer.
For everything atthe clinic we were billed about $3790 then we paid $600 on medications
10
Doctor
Keith Blauer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Care Center
Sandy
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
24 - 27
Treated
2013 - 2016
Success with this Doc
Yes
Treatment
5 IUI, 1 IVF
Diagnosis
Anovulation, Unexplained
10
I loved the staff and doctor [at Reproductive Care Center] so much! My nurses were so loving. They emailed me, called me to check up on me and I truly felt like they all loved me and were cheering for me...They had a dedicated room to reviewing print out and instructions before and after each treatment or procedure with the nurses. They emailed me talked with me and were always available when needed
+ Read more
Age
24 - 27
Treated
2013 - 2016
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
5 IUI, 1 IVF
Diagnosis
Anovulation, Unexplained
10
Describe your experience with Reproductive Care Center.
I loved the clinic. It was a longer drive for us but was worth it. It is a calm and comforting atmosphere and everything is fine in house so I liked that everything was all in on place. I think everything they did was a strengrh.
During treatment, did you feel like you were treated like a number or a human?
I loved the staff and doctor so much! My nurses were so loving. They emailed me, called me to check up on me and I truly felt like they all loved me and were cheering for me
Describe your experience with your nurse.
There were fantastic! They had a dedicated room to reviewing print out and instructions before and after each treatment or procedure with the nurses. They emailed me talked with me and were always available when needed
How was your experience with James Heiner?
I loved him. He was extremely realistic and practical yet encouraging and hopeful. He was positive and involved. He was at every appointment and even came in on a weekend when he wasn’t assigned to be on call to do my transfer. He was genuine and kind and loving. Him and his clinic helped provide us different plans and financial plans to help us achieve getting pregnant
What one piece of advice would you give a prospective patient of James Heiner?
Go to him he will take good care of you!
Describe the protocols James Heiner used in your cycles and their degree of success.
We started with IUIs. After 5 failed we went to IVF.
Describe the costs associated with your care under James Heiner.
I don’t remember. They did provide us with a small discount based on our income at the time and helped us get discounts on our medication
10
Doctor
James Heiner
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Care Center
Sandy
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
6
Age
24 - 25
Treated
2015 - 2016
Success with this Doc
No
Treatment
10 Fertility Medications
Diagnosis
PCOS
6
The clinic [Reproductive Care Center] was great. It was nice to get blood work done at any of their locations since my doctor was 40 minutes from home and their second location where I got blood work done was 5 minutes away from home.... Rachel was always checking in to see if I needed anything. She was compassionate about my situation and feelings.... I know each doctors has steps they would like to take during the process, but I felt like he just was hustling me to the next step instead of asking what I wanted to do.
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Age
24 - 25
Treated
2015 - 2016
Success with this Doc
No
Race
European
Income
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
10 Fertility Medications
Diagnosis
PCOS
6
Describe your experience with Reproductive Care Center.
The clinic was great. It was nice to get blood work done at any of their locations since my doctor was 40 minutes from home and their second location where I got blood work done was 5 minutes away from home.
During treatment, did you feel like you were treated like a number or a human?
I know each doctors has steps they would like to take during the process, but I felt like he just was hustling me to the next step instead of asking what I wanted to do.
Describe your experience with your nurse.
Rachel was always checking in to see if I needed anything. She was compassionate about my situation and feelings.
How was your experience with James Heiner?
He has been in the industry for a very long time and is very knowledgable, however because he's been doing this so long he can sometimes come across as having a "been there, seen that" personality. You feel like another person he's putting through the same process. He does do a good job at explaining things in non-medical terms so you understand what is going on.
What one piece of advice would you give a prospective patient of James Heiner?
He is great, just let him know what pace you want to go at. Make sure you speak your opinions, thoughts and questions.
Describe the protocols James Heiner used in your cycles and their degree of success.
I don't remember. It all just felt like the same process as everyone else.
Describe the costs associated with your care under James Heiner.
I cannot remember.
6
Doctor
James Heiner
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Reproductive Care Center
Sandy
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
2 IUI
Diagnosis
Recurrent Pregnancy Loss, Anovulation, Diminished Ovarian Reserve, Uterine Fibroids
10
The costs have always been right around what I was quoted... the only thing I don't like is their website, it's confusing and doesn't have information I need on it. Cant make a payment when your logged in and emailing a nurse usually doesn't get a reply. Otherwise the clinic [Reproductive Care Center] is very nice and clean and inviting and everyone there is very sweet.... I couldn't get a nurse to call me back about a test result for almost a week and a half, I ended up having to make an appointment to get them.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI
Diagnosis
Recurrent Pregnancy Loss, Anovulation, Diminished Ovarian Reserve, Uterine Fibroids
10
Describe your experience with Reproductive Care Center.
the only thing I don't like is their website, it's confusing and doesn't have information I need on it. Cant make a payment when your logged in and emailing a nurse usually doesn't get a reply. Otherwise the clinic is very nice and clean and inviting and everyone there is very sweet.
During treatment, did you feel like you were treated like a number or a human?
Dr Blauer is very good at reviewing everything with you carefully and helping you deal with any complications that come up.
Describe your experience with the nursing staff.
the only issue I had was I couldn't get a nurse to call me back about a test result for almost a week and a half, I ended up having to make an appointment to get them. I also think they forget to give you information sometimes because the assume you already know or have it. The website is lousy too 😊
What specific things went wrong at this clinic?
  • Failed to call with results
How was your experience with Keith Blauer?
He's been a great doctor and has been nice but hasn't sugar coated answers when I needed to know what my chances were. Hes been understanding and helpful when we've had problems getting my husband in with me for appointments.
What one piece of advice would you give a prospective patient of Keith Blauer?
Bring a notebook and ask what all of your options are and what he thinks the best route is.
Describe the protocols Keith Blauer used in your cycles and their degree of success.
started using clomid for several months gradually upping the dose. We then switched to letrozole. When that didn't help we started iui with letrozole and trigger shots.
Describe the costs associated with your care under Keith Blauer.
The costs have always been right around what I was quoted and they've made sure to show me a breakdown upfront before we do anything.
9
Doctor
Keith Blauer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Care Center
Sandy
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
25
Treated
2016
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor
10
We loved working With RRC. When you walk in you can just feel the compassion the whole staff has. They are very focused on families. At times when Dr Blauer was unavailable and we saw a different doctor, they showed us the same amount of care and Dr Blauer... The costs were high but compatible to other clinics we looked at.... Janette was amazing! She explained everything perfectly and we always felt like she cared about us.
+ Read more
Age
25
Treated
2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 3 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor
10
Describe your experience with Reproductive Care Center.
We loved working With RRC. When you walk in you can just feel the compassion the whole staff has. They are very focused on families. At times when Dr Blauer was unavailable and we saw a different doctor, they showed us the same amount of care and Dr Blauer
During treatment, did you feel like you were treated like a number or a human?
He took our feelings into consideration when giving us any news, good or bad and never pressured us into any type of treatment.
Describe your experience with your nurse.
Janette was amazing! She explained everything perfectly and we always felt like she cared about us.
How was your experience with Keith Blauer?
We loved working with Dr Blauer and his nurses! He is very compassionate and knows what he is doing. Our one and only issue with him is he can be very soft spoken and hard to hear. But we were still able to communicate effectively despite this.
What one piece of advice would you give a prospective patient of Keith Blauer?
Listen and ask questions
Describe the costs associated with your care under Keith Blauer.
The costs were high but compatible to other clinics we looked at.
10
Doctor
Keith Blauer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Care Center
Sandy
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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4
Age
30
Treated
2016
Success with this Doc
?
Treatment
1 IUI, IVF
Diagnosis
Diminished Ovarian Reserve
4
I feel like the office [at Reproductive Care Center] is disorganized. I had dropped off several test results at the front desk per dr request which never made it to him...I had blood work done and they said they would call with the results in Friday. The did not. I called and left s voicemail the next week and did not get a call back. I called the next week and left a voicemail and then got called back with the results.
+ Read more
Age
30
Treated
2016
Success with this Doc
?
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, IVF
Diagnosis
Diminished Ovarian Reserve
4
Describe your experience with Reproductive Care Center.
I feel like the office is disorganized. I had dropped off several test results at the front desk per dr request which never made it to him...I had blood work done and they said they would call with the results in Friday. The did not. I called and left s voicemail the next week and did not get a call back. I called the next week and left a voicemail and then got called back with the results.
During treatment, did you feel like you were treated like a number or a human?
Did not remember details of case and gave contradictory info
What specific things went wrong at this clinic?
  • Lost paperwork
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with James Heiner?
Dr. Heiner was nice but did not remember me from apt to apt nor my information. I found out I was having difficulty by chance by a test we asked for rather then a test he suggested or felt like was important.
4
Doctor
James Heiner
Communication
Trustworthiness
Explained risks
Adaptability
Frequency seen during appointments
4
Clinic
Reproductive Care Center
Sandy
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
0
Age
29
Treated
2016
Success with this Doc
?
Treatment
3 IVF
Diagnosis
0
more expensive than other clinics. they [RRC - Sandy] do offer nice giveaways on facebook to patients. my initial experience was good. However everything that followed was like pulling teeth, trying to get calls back about studies they said i might qualify for, or what my guarenteed refund cost might be took over 4 months...At first they were very responsive... but then I couldn't get anyone on the phone and had to resort to sending an email through the website to get an answer
+ Read more
Age
29
Treated
2016
Success with this Doc
?
Race
European
Income
$0 - $49K
Occupation
Operations
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IVF
Diagnosis
0
Describe your experience with Reproductive Care Center.
more expensive than other clinics. they do offer nice giveaways on facebook to patients. my initial experience was good. However everything that followed was like pulling teeth, trying to get calls back about studies they said i might qualify for, or what my guarenteed refund cost might be took over 4 months.
During treatment, did you feel like you were treated like a number or a human?
At first they were very responsive... but then I couldn't get anyone on the phone and had to resort to sending an email through the website to get an answer
What specific things went wrong at this clinic?
  • Lost paperwork
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Keith Blauer?
he was very attentive and listened to my concerns. my issues came after i left his office. I came back for testing and never saw him beyond the initial consult. it was like once I left that consult I didn't exist anymore..
Describe the costs associated with your care under Keith Blauer.
my insurance covered all initial testing,
4
Doctor
Keith Blauer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Reproductive Care Center
Sandy
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
3
Age
25
Treated
2010
Success with this Doc
No
Treatment
6 IUI, 4 IVF
Diagnosis
Male Factor, PCOS, Unexplained
3
The clinic was very busy and sometimes we had to call to get more info instead of them calling us...Infertility is expensive I wish they made it less about money and more about helping you achieve pregnancy...He [Dr. James Heiner] seems to know what he was doing. I wish he would have changed our treatment when the previous ivf's didn't work. I like that he is very honest and blunt, some may have an issue with how blunt he is but my husband and I really appreciate the truth and honesty...
+ Read more
Age
25
Treated
2010
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
6 IUI, 4 IVF
Diagnosis
Male Factor, PCOS, Unexplained
3
Describe your experience with Reproductive Care Center.
Infertility is expensive I wish they made it less about money and more about helping you achieve pregnancy
During treatment, did you feel like you were treated like a number or a human?
The clinic was very busy and sometimes we had to call to get more info instead of them calling us.
What specific things went wrong at this clinic?
  • Failed to call with results
How was your experience with James Heiner?
He seems to know what he was doing. I wish he would have changed our treatment when the previous ivf's didn't work. I like that he is very honest and blunt, some may have an issue with how blunt he is but my husband and I really appreciate the truth and honesty.
What one piece of advice would you give a prospective patient of James Heiner?
Ask questions
Describe the protocols James Heiner used in your cycles and their degree of success.
I don't remember
6
Doctor
James Heiner
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
3
Clinic
Reproductive Care Center
Sandy
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less