Describe your experience with Partners In Reproductive Health.
The place was always clean and well kept. The staff was also very clean in their procedures and during testing, ultrasounds or otherwise. Nurses were always very friendly. Again, the doctor was very patient with any questions we had and staff always did what they could for us above and beyond what you would expect.
During treatment, did you feel like you were treated like a number or a human?
Felt as though I had to chase them down sometimes for information. I know I am not their only patient, but sometimes felt a little overlooked. Overall, they are a great group of people, but definitely some communication gaps.
Describe your experience with your nurse.
They were all really great. Had to call on a few billing oversights, though. They were very compassionate about our ups and downs of the treatment. They went out of their way to answer any questions we had. I feel like we developed a friendship with them. Denise is amazing. She is very passionate about her work and is very caring. Definitely went above and beyond for us.
What specific things went wrong at this clinic?
- Provided conflicting information
How was your experience with Seth Lavrant?
In person, he is a very patient doctor. He answered every question we had and most times made it a point to ask if we understood what he was explaining in order to make sure we were understanding it.
He is always thorough in explaining and very patient with the number of questions we have and we appreciate that very much. He never seemed like we were bothering him or brushed off when we wanted a further explanation.
Sometimes, a little hard to get a hold of when waiting for responses via the phone. Felt like we had to chase him down a couple times.
What one piece of advice would you give a prospective patient of Seth Lavrant?
Stay on top of your scheduling needs.