NYU

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Genetic counseling: OfferedAcupuncture: OfferedMental health counseling: OfferedNutrition counseling: OfferedAdministration of shots: OfferedCoordinating at-home nursing: OfferedSelling medication: OfferedProviding backup medication: Offered
Brooklyn
8714 Fifth Avenue
Brooklyn, NY 11209
718-630-8600
NY - 1st Ave
660 1st Avenue
New York, NY 10016
212-263-7629
NY - E 30th
338 East 30th Street
New York, NY 10016
212-683-0090
NY - E 33rd
251 East 33rd Street
New York, NY 10016
212-683-0519
NY - E 77th St
50 E. 77th Street
New York, NY 10021
212-639-9122
NY - Madison Ave
161 Madison Avenue
New York, NY 10016
212-779-8576
NY - W 52nd
355 West 52nd Street
New York, NY 10019
212-263-0040
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On a scale from 0-10, how likely are you to recommend NYU to a friend?
Strongly recommend: 46Neutral: 14Don't recommend: 98.5
70 assessments
  • 67% Strongly recommend (9-10)
  • 20% Neutral (7-8)
  • 13% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
1,143
Annual Cycles National Avg.
344
70 assessments
10
Age
37
Treated
2015
Success with this Doc
?
Treatment
6 IUI, 2 IVF
Diagnosis
Unexplained
10
I only went to their office (not NYU's big fertility clinic) - it is dated, and seems like it needs a good face-lift, but I honestly appreciated the vibe, it's not pretentious...Rebecca [nurse the office] is fantastic - kind and quick like Caryn. She is on top of it and you can tell a valuable asset to Dr. Selick...
+ Read more
Age
37
Treated
2015
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
6 IUI, 2 IVF
Diagnosis
Unexplained
10
Describe your experience with NYU.
I only went to their office (not NYU's big fertility clinic) - it is dated, and seems like it needs a good face-lift, but I honestly appreciated the vibe, it's not pretentious
During treatment, did you feel like you were treated like a number or a human?
Caryn is a no-nonsense doctor. She will look you right in the eyes and tell you, without sugar-coating life, what you need to do to get what you want out of the fertility process. We initially went to her, hoping to do an IUI cycle, and she quickly (after finishing all testing) referred us to start an IVF cycle with another doctor.
Describe your experience with your nurse.
Rebecca is fantastic - kind and quick like Caryn. She is on top of it and you can tell a valuable asset to Dr. Selick
How was your experience with Caryn Selick?
She is forthright, and yet very caring when doing testing that seems invasive. She's real and exudes a motherly vibe (that you can trust)
What one piece of advice would you give a prospective patient of Caryn Selick?
If seeking IUI's - go to Caryn, she will absolutely help you
Describe the protocols Caryn Selick used in your cycles and their degree of success.
I mentioned this before - she did a whole run-down of tests with us - and quickly recommended we run to get IVF - I'm not getting any younger! We appreciated her honesty
Describe the costs associated with your care under Caryn Selick.
Since we did not do any treatments w/ Dr. Selick, we were only billed office visit bills (co-pay) that were covered by our insurance
10
Doctor
Caryn Selick
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
NYU
NY - E 30th
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
40 - 41
Treated
2015 - 2016
Success with this Doc
?
Treatment
1 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, Uterine Fibroids
10
The [NYU Fertility] location is a bit of a pain - all the way on 1st Ave - but otherwise great. A large waiting room that is usually pretty empty. The staff is lovely and it's all well organized. Because it is part of NYU all the outside testing and procedures are done within a few blocks and there is no added time to schedule things, get test back, etc.
+ Read more
Age
40 - 41
Treated
2015 - 2016
Success with this Doc
?
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, Uterine Fibroids
10
Describe your experience with NYU.
The location is a bit of a pain - all the way on 1st Ave - but otherwise great. A large waiting room that is usually pretty empty. The staff is lovely and it's all well organized. Because it is part of NYU all the outside testing and procedures are done within a few blocks and there is no added time to schedule things, get test back, etc.
During treatment, did you feel like you were treated like a number or a human?
I knew from the moment I called to make my first appointment that I would like the practice. They were thorough and helpful and remembered me (and my multiple phone calls) when I came in.
Describe your experience with the nursing staff.
Patient and kind, and funny - which always helps.
How was your experience with Alan Berkeley?
I really like Dr. Berkley. I had seem Dr. Stein at RMA before and found him to be on the cold side and he jumped right to IVF as my only option. Dr. Berkley on the other hand was compationate and thorough. Spent almost an hour chatting with me about all of my options and recommended that we explore several less invasive (and less expensive) options first. He explained a great deal about infertility and made the whole process easier to understand. he spoke to me like a person and his equal and never made me fell silly about even my most basic questions. He ordered tests that were needs and did In face uncover some medical issues I didn't even know about - specially scars tissue in uterus from a D&C. I would recommend him to everyone.
What one piece of advice would you give a prospective patient of Alan Berkeley?
Ask all of your questions. He is so thorough and knowledgeable and speaks to you in way that makes it easy to understand. So be sure to bring a list!
Describe the protocols Alan Berkeley used in your cycles and their degree of success.
At my initial visit he did an internal ultrasound and took blood to determine egg quantity and quality. He then had me do the X-ray of my uterus which showed scar tissue. I then had a Hysteroscopy to have it removed. I am now starting clomid and IUI
Describe the costs associated with your care under Alan Berkeley.
IUI is covered by my insurance and so far I have only had deductible charges. They are high, but that is because of my insurance. But they are very upfront about costs before any tests or procedures
10
Doctor
Alan Berkeley
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
10
Clinic
NYU
NY - 1st Ave
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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7
Age
36
Treated
2016
Success with this Doc
No
Treatment
9 IUI
Diagnosis
7
The clinic [NYU] is well organized however, because it is big, there are sometimes miscommunications especially between the medical team and accountability. I would advise to take the time to sit down with one of the accountants to discuss with them the financial side of the treatment and have them fully inquire about your medical coverage. I wish I had a better understanding of my coverage when I started. I think I would have made slightly different medical decisions...The clinic welcomes a lot of patients per day and, while everyone is friendly, they don't have time to get personal. The nurses are your primary interlocutors so they do know you better and they do their best to listen to your worries but sometimes it felt like they did not have the time nor the energy to sooth your worries and anxieties.
+ Read more
Age
36
Treated
2016
Success with this Doc
No
Race
Income
$100K - $199K
Occupation
Lawyer
Order & Number of Docs Seen
1 Doc Seen
Treatment
9 IUI
Diagnosis
7
Describe your experience with NYU.
The clinic is well organized however, because it is big, there are sometimes miscommunications especially between the medical team and accountability. I would advise to take the time to sit down with one of the accountants to discuss with them the financial side of the treatment and have them fully inquire about your medical coverage. I wish I had a better understanding of my coverage when I started. I think I would have made slightly different medical decisions.
During treatment, did you feel like you were treated like a number or a human?
The clinic welcomes a lot of patients per day and, while everyone is friendly, they don't have time to get personal. The nurses are your primary interlocutors so they do know you better and they do their best to listen to your worries but sometimes it felt like they did not have the time nor the energy to sooth your worries and anxieties.
Describe your experience with your nurse.
The nurses and the nursing staff have to deal with a lot of patient. While they try their best to have time for each patient, it is not always easy. I remember being really upset after my second Clomid cycle did not work and I discovered I had 2 cyctes and the nurse not being very compassionate about it... like she did not know what to do. I am sure it was not the first time, a woman cried in their office. I was surprised to see how they poorly dealt with it.
What specific things went wrong at this clinic?
  • Provided conflicting information
How was your experience with Alan Berkeley?
Dr. Berkeley is not an easy man to reach but when you have an appointment with him, he takes all the time you need to explain every details of the treatment options and answers patiently all your questions. He never made me feel like my questions were stupid or like I am wasting his time. He is compassionate and understanding.
What one piece of advice would you give a prospective patient of Alan Berkeley?
Don't hesitate to ask for an appointment with him and don't hesitate to ask questions. He likes to share his knowledge. If you have an urgent question on your treatment, I would go through the nurse though.
Describe the protocols Alan Berkeley used in your cycles and their degree of success.
Because I am an SMC, I had to do 6 natural IUIs before my insurance would kick in. After that I started with medicalized IUIs. I took Clomid from Day 4 to 8 twice but had serious side effect. I therefore refused to take it again and asked for another option. I am now taking Letrozol from day 4 to 8 and Ovridel to trigger the ovulation.
Describe the costs associated with your care under Alan Berkeley.
Around $500 for a natural cycle IUI and I think around $1200 for an IUI with monitoring and medication
7
Doctor
Alan Berkeley
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
NYU
NY - 1st Ave
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
39 - 42
Treated
2012 - 2015
Success with this Doc
Yes
Treatment
3 IUI, 3 IVF, Donor Eggs
Diagnosis
Poor Egg Quality, Unexplained
10
NYU is huge and you have to be proactive at times to get the communication you need. But the doctors and resources are tremendous... Monitoring is an efficient cattle-call. I loved being in and out before work. When I moved out of the area and traveled in for a cycle they accommodated me during non-monitoring hours when it was mor convenient for me.
+ Read more
Age
39 - 42
Treated
2012 - 2015
Success with this Doc
Yes
Race
European
Income
$500K
Occupation
Lawyer
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 3 IVF, Donor Eggs
Diagnosis
Poor Egg Quality, Unexplained
10
Describe your experience with NYU.
NYU is huge and you have to be proactive at times to get the communication you need. But the doctors and resources are tremendous.
During treatment, did you feel like you were treated like a number or a human?
Dr. Fino takes the time to really explain things and spoke to me like I was an intelligent grown-up. I felt like a partner in my own treatment. She was also open to considering ideas I had researched myself, which was wonderful.
Describe your experience with your nurse.
The donor nurses are great (at least as of Fall 2015).
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
How was your experience with Elizabeth Fino?
Dr. Fino is an extremely intelligent and humane doctor who is well-versed in the latest research. She is collaborative and not paternalistic. At NYU you definitely don't see your doctor every visit but I always knew she was looking out for me. Dr. Fino let me try IVF with my own eggs three times even though my results were always atrocious (bad eggs). When I switched to donor eggs my donor had her best cycle ever and I'm on my second successful pregnancy from that cycle.
What one piece of advice would you give a prospective patient of Elizabeth Fino?
If you have a question that the nurses can't answer, don't be afraid to call Dr. Fino's office directly.
Describe the protocols Elizabeth Fino used in your cycles and their degree of success.
3 different IVF protocols with some additional adjustments to see if we could make my eggs work -- there was one we didn't try but by that time I was over it and wanted to move on to donor eggs.
Describe your experience with your monitoring appointments.
Monitoring is an efficient cattle-call. I loved being in and out before work. When I moved out of the area and traveled in for a cycle they accommodated me during non-monitoring hours when it was mor convenient for me.
Describe the costs associated with your care under Elizabeth Fino.
I can't remember the exact price of the cycles but they are pretty upfront about the costs.
10
Doctor
Elizabeth Fino
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
NYU
NY - 1st Ave
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
32
Treated
2016
Success with this Doc
Yes
Treatment
4 IUI, 1 IVF
Diagnosis
Male Factor, PCOS
10
Overall, the nurses [at NYU] were very helpful. We did part of our cycle remotely and most of the nurses went the extra mile, following up with our local lab to ensure they got the blood work in a timely way. The nurses were knowledgable and caring....I went about an hour into the monitoring hours, after the morning rush but before the latecomers. I don't think I waited more than 15 minutes any morning. Very efficient.... NYU is large, and it is important for you to advocate for yourself.
+ Read more
Age
32
Treated
2016
Success with this Doc
Yes
Race
Income
$100K - $199K
Occupation
Lawyer
Order & Number of Docs Seen
4th of 4 Docs
Treatment
4 IUI, 1 IVF
Diagnosis
Male Factor, PCOS
10
Describe your experience with NYU.
NYU is top center. It may have been overwhelming for us if it was the first stop on our fertility journey. By the time we got to NYU, we were reassured to be in a place with top doctors and labs, and were fine with not having the amenities of a concierge practice. If you are just starting out and using NYU it may be more challenging, though I would still recommend them. We had a consult in another top clinic, and we found NYU to be a lot more caring and small-feel despite its prominence.
During treatment, did you feel like you were treated like a number or a human?
The first thing Dr. Licciardi said to me at our initial consult was, "it looks like you have been on a long road, and I know how difficult that is." It was a simple acknowledgment but exactly what I needed to hear. His caring demeanor continued throughout our treatment. When he spoke with us, he explained his recommendations and patiently answered our many questions.
Describe your experience with the nursing staff.
We dealt with many nurses and there was only one we didn't care for. Overall, the nurses were very helpful. We did part of our cycle remotely and most of the nurses went the extra mile, following up with our local lab to ensure they got the blood work in a timely way. The nurses were knowledgable and caring. Again, NYU is a large clinic and it is important when dealing with so many different people that you are your own advocate and make sure the nurse you are speaking with is aware of the full picture.
How was your experience with Frederick Licciardi?
Dr. Licciardi is one of the top in his field, but does not have the arrogance that sometimes comes with that. He is patient, and caring. He takes the time to listen and explain. Though we did not see him at most appointments, we spoke to him often and felt comfortable that he was overseeing our treatment throughout. We were not from NY, and Dr. Licciardi worked with us, to enable us to do part of our cycle with my local Dr. Dr. Licciardi does lecture around the world so he is not always in the office, but even when traveling his staff can usually reach him,
What one piece of advice would you give a prospective patient of Frederick Licciardi?
Ask questions. He offers the information the average person wants to hear, but if you are like me and want to understand all the details, ask him to elaborate. He will, and he will explain it clearly until you are satisfied. Also, you can't separate him from the NYU, the clinic that he practices in - NYU is large, and it is important for you to advocate for yourself. However, we were happy with almost all the nurses and staff there and always knew we could go directly to Dr. Licciardi with questions or concerns.
Describe the protocols Frederick Licciardi used in your cycles and their degree of success.
We had MF (low sperm count) and FF (PCOS). We came to Dr. Licciardi after having done a surgery for MF, monitored cycles and IUIs and having had one miscarrigae. We knew we wanted to move on to IVF. Dr. Licciardi recommended a basic IVF protocol - gonal-f, PIO, ganirelix, doxycycline, ovidrel trigger - as our medical presentation made us good candidates for a basic cycle. Thankfully, he was right. We were able to transfer 1 fresh embryo, and froze 5 all of which were BB or above. We failed the fresh cycle - I believe my body was just too traumatized from all the meds of the cycle. We took a month break and came back for a FET, which was successful.
Describe your experience with your monitoring appointments.
I went about an hour into the monitoring hours, after the morning rush but before the latecomers. I don't think I waited more than 15 minutes any morning. Very efficient.
Describe the costs associated with your care under Frederick Licciardi.
12,600 for IVF cycle + 3000 for ICSI + 1000(?) for embryo storage
10
Doctor
Frederick Licciardi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
NYU
NY - 1st Ave
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
37 - 39
Treated
2014 - 2016
Success with this Doc
Yes
Treatment
1 IVF, Egg Freezing
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Tubal Blockage, Uterine Fibroids
10
The nursing staff [at NYU] was very efficient and compassionate. My only complaint is there is no direct phone number to reach them at, you always have to leave a message and they will call you back... I found the monitoring hours (early morning) totally manageable. Weekends were more crowded, but sometimes I was seen right away...To check in during morning monitoring hours, you check in at a computer. I actually like this set-up, but some people think its impersonal. I did not mind and actually thought it was quite efficient.
+ Read more
Age
37 - 39
Treated
2014 - 2016
Success with this Doc
Yes
Race
South Asian
Income
$500K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF, Egg Freezing
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Tubal Blockage, Uterine Fibroids
10
Describe your experience with NYU.
To check in during morning monitoring hours, you check in at a computer. I actually like this set-up, but some people think its impersonal. I did not mind and actually thought it was quite efficient.
During treatment, did you feel like you were treated like a number or a human?
When my husband and I met with Dr. Grifo, we had been trying to conceive for over 2 years. We had had several miscarriages, ectopic pregnancies, and failed FETs. We were completely heartbroken and full of despair. Dr. Grifo was immediately empathetic, but realistic. He does not have the "God" complex that I found other IVF doctors had. He is incredibly knowledgeable and compassionate. HIs staff was very professional as well.
Describe your experience with the nursing staff.
The nursing staff was very efficient and compassionate. My only complaint is there is no direct phone number to reach them at, you always have to leave a message and they will call you back.
How was your experience with James Grifo?
Dr. Grifo's strengths: his success rate, his expertise, his compassion. The only weakness is that it's hard to get in touch with him directly and sometimes his assistant does not respond for a few days.
What one piece of advice would you give a prospective patient of James Grifo?
Ask as many questions as you need to. Tell him how important it is for you that HE himself monitors your daily appointments. Listen to his advice, whether good or bad. He does not say things just to be nice, if he thinks you are progressively positiviely, you are!
Describe the protocols James Grifo used in your cycles and their degree of success.
I cannot recall the medications I took, but I did do an endometrial scratch and we did do PGS.
Describe your experience with your monitoring appointments.
My job and home schedule is flexible. I found the monitoring hours (early morning) totally manageable. Weekends were more crowded, but sometimes I was seen right away. I was fine with it.
10
Doctor
James Grifo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
NYU
NY - 1st Ave
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
31 - 33
Treated
2013 - 2015
Success with this Doc
Yes
Treatment
1 IUI, 2 IVF, 1 Egg Freezing
Diagnosis
Unexplained
10
The billing department [at NYU Fertility] was extremely transparent and professional. The nursing team was extremely kind and available for questions and follow-up when needed. The office was very well organized and I never felt forgotten or overlooked.
+ Read more
Age
31 - 33
Treated
2013 - 2015
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, 2 IVF, 1 Egg Freezing
Diagnosis
Unexplained
10
During treatment, did you feel like you were treated like a number or a human?
The billing department was extremely transparent and professional. The nursing team was extremely kind and available for questions and follow-up when needed. The office was very well organized and I never felt forgotten or overlooked. My doctor was kind and caring, took his time during examinations and consultations and was always available for questions. He was honest and practical, and did not push more serious interventions before I was ready for them.
Describe your experience with the nursing staff.
They were friendly! Such a difference from my last clinic and so important as you see them every morning.
How was your experience with James Grifo?
I came to Dr. Grifo after having a bad experience at another, very highly renowned practice in NYC. I felt like a number in that office, from the way the billing office and office managers dealt with me, to the nurses whom I saw each morning and even my own doctor. I felt that my doctor had a terrible bedside manner and moved me very quickly through the process with little regard to my feelings or what I was ready for. When I came to Dr. Grifo, I was upset and confused, and he very clearly communicated to me my situation, how difficult it is for anyone (not just the 'infertile') to get pregnant, and how it is important to give it time, but also to be smart about it and maximize your chances for a healthy pregnancy, using all of the available data that we have. My other doctor had seen me through one chemical pregnancy, one frozen embryo transfer which failed, and suggested that I seek surrogacy options immediately. I felt as though she was speaking more to her numbers than me as a patient, and a person.
What one piece of advice would you give a prospective patient of James Grifo?
Make an appointment as early as possible! It can take a few months to get a new patient appointment.
Describe the protocols James Grifo used in your cycles and their degree of success.
Day 2 starter - Follistim (start w 300 units) / menopur (start w 150 units) with daily blood tests and ultrasound HCG ovulation trigger The first cycle with Dr. Grifo was a success.
Describe your experience with your monitoring appointments.
Visit windows were 7 - 9 am, so convenient for me. If you needed to get in quickly, you could arrive before 7 am and be seen very soon. Not too crowded, efficient process.
Describe the costs associated with your care under James Grifo.
10 - 15k
10
Doctor
James Grifo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
NYU
NY - 1st Ave
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
2
Age
41 - 43
Treated
2014 - 2016
Success with this Doc
No
Treatment
2 IUI, 2 Egg Freezing, 1 Embryo Freezing, IVF
Diagnosis
None, Unexplained
2
The staff at the clinic [NYU] are friendly and upbeat and are generally good about being efficient. They are great about calling roughly when they say they will. Not as much personal attention as I would like...I did have a few things go not-so-smoothly, like being told to take the wrong dose of medication or given the wrong instructions post-procedure...Be prepared to show up closer to 6:45 a.m. if you want to get in and out of monitoring fast.
+ Read more
Age
41 - 43
Treated
2014 - 2016
Success with this Doc
No
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 2 Egg Freezing, 1 Embryo Freezing, IVF
Diagnosis
None, Unexplained
2
Describe your experience with NYU.
The staff at the clinic are friendly and upbeat and are generally good about being efficient. They are great about calling roughly when they say they will. Not as much personal attention as I would like because I have multiple health issues. If you are considering IUI, there is one nurse who i think is much better at it than the others but that might just be a personal preference. Be prepared to show up closer to 6:45 a.m. if you want to get in and out of monitoring fast. If you come later, definitely longer waits, especially if you need an ultrasound, too. Definitely be proactive and make sure to communicate with your doctor as much as you are comfortable doing. You must be proactive. I have not been to other clinics so I don't know how this one compares.
During treatment, did you feel like you were treated like a number or a human?
Dr. Licciardi was great about calling me back when I requested a phone call, but he didn't always seem to know who I was or where I was or in what kind of cycle. As a result, I think I was addressing one concern while he was talking about something else, that I didn't even know related to me. When we had actual appointments, he was attentive at those times. Once, I ran into him on my way out after an IUI under his care/protocol, and he didn't wish me good luck or even smile; I thought this was a little odd, but then realized he was probably very busy and/or preoccupied.
Describe your experience with the nursing staff.
Very hit or miss. Some excellent nurses. Some not so excellent nurses. It seems in the five years that I've been a patient at NYU that things have gotten more like a factory and there is just a huge volume of patients, more than there was when I was first there. For the most part, everyone is cheerful and upbeat, but they don't all have the same level of experience and I was given misinformation at least once. Also came away from blood taking very bruised once or twice. Had to ice and it wasn't when I was having daily blood tests. On the plus side, if you do get to know one of the nurses, sometimes you can get that person's direct line if you want their opinion. Nurse's take of picture was sometimes different than my doctor's so it was confusing at times.
What specific things went wrong at this clinic?
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
How was your experience with Frederick Licciardi?
I think Dr. Licciardi is a very caring doctor and has a lot of patients and I appreciated his attention during our appointments but wish I had called him more often during actual treatments to see how he would have responded. As I wrote earlier, he does always call back within a reasonable amount of time but doesn't always seem to know why I would be calling and he would answer questions that I think are significant pretty quickly, so that I wondered if he was considering all of my own unique information or just answering generally what he would tell a patient in a similar situation.
What one piece of advice would you give a prospective patient of Frederick Licciardi?
He is very honest and up-front. Be in touch with him a lot if you want actual feedback re your protocol. Don't rely only on the nurses. He will not oversee your actual case but if you want him to check something, he will. I think in all of our cycles I only saw him in the ultrasound room once during morning monitoring periods.
Describe the protocols Frederick Licciardi used in your cycles and their degree of success.
For the egg freezing/retrieval I think he went to highest dose on everything because of my age and other health issues. I was at first freezing eggs as a single woman (with my first doctor, not Licciardi) then embryos with partner for future use (with Licciardi) and eventually thawed the eggs I'd frozen with another doctor (now working with Licciardi) to make those into embryos and did 2 cycles of FET using the eggs from my youngest age. He had me on progesterone shots for one FET cycle, with estradiol pills, even though my cycle is very regular; I was never sure why. And I was on progesterone suppositories for the second FET cycle, no estradiol. I don't remember the egg freezing exactly as it was a few years ago but it was some combination of Gonal-F and Follistim and ovidrel. I know I didn't do the medication that you have to mix together at home when i did the cycle for freezing with him. I'm not really sure of his rationale for the egg freezing -- I guess it's the usual protocol he starts with then adjusts if it doesn't work? For the FET I also didn't know why we were using estradiol when estrogen always normal and I ovulate on my own. Second cycle of FET we tried suppositories because of the pain at my injection site. Also would only transfer one embryo at a time because he said was big risk in having multiples and did NOT recommend PGD or any other biopsy pre implantation. I think he said because egg quality was good. I did have an IUI with letrozole days 3-7 (was supposed to be days 5-9 but there was a miscommunication re what day my period actually started). Also used trigger shot in the morning about 27 hours before IUI. I got pregnant but miscarried around 9 weeks (I had been transferred to OB after heartbeat.) Went back for another IUI two months after miscarriage; not successful.
Describe your experience with your monitoring appointments.
It went relatively smoothly when I was able to be there by 6:45 a.m. Hours don't start till 7 a.m. but like everything in NYC, people get there early and start to line up. When I really needed some sleep and went in a little later, different story. Also, the nurses would ask me for my allergies and what medications I was taking each time even though it was in the computer. I started carrying a list. I think all they cared about was latex but if you have a long list of allergies that you yourself can't remember, it's frustrating to have to recite it every other day. Then sometimes the doctor would make a change of protocol and I wouldn't know why or know that I needed to have my partner there with me for consent forms. It sometimes went flawlessly, other times, not at all so.
Describe the costs associated with your care under Frederick Licciardi.
First round, years ago, all out of pocket and nearly $20,000 for an egg retrieval and embryo creation (for freezing). Then the clinic went in network and my 2 FET's were covered by insurance but I reached my lifetime maximum fertility benefit with the 2 FET cycles and everything is out of pocket. I haven't gotten the bill for the IUI but looks as if it will cost a couple thousand because of all the morning monitoring. (I never get the home ovulation test kits to work right for me so I chose to have monitoring done at the clinic and I required a lot during the cycle post-miscarriage.)
4
Doctor
Frederick Licciardi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
2
Clinic
NYU
NY - 1st Ave
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
41
Treated
2016
Success with this Doc
No
Treatment
4 IVF
Diagnosis
Unexplained
7
Embryology lab [at NYU] messed up by telling the nurse 26 eggs were retrieved when in fact only 14 eggs were retrieved (26 was the incubator number). And finance and billing weren't always the most responsive. Anesthesiology messed up one of our bills. They charged us for the entire amount during the second retrieval only for us to chase them down to say they were in-network with our insurance provider. Nurse failed to call in a couple prescriptions, so we had to follow up on a couple of occasions.
+ Read more
Age
41
Treated
2016
Success with this Doc
No
Race
East Asian
Income
$500K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
4 IVF
Diagnosis
Unexplained
7
Describe your experience with NYU.
Different parts of the clinic could get on the same page about protocols. Seems like the patient coordinator and nursing staff weren't always communicating the same things - for example, when I can start my FET cycle while waiting my PGS results - patient coordinator said no, nurses said yes - that caused confusion. Some of the preliminary lab test (infectious disease panel bloodwork) fell through the cracks so I had to re-do them. Embryology lab messed up by telling the nurse 26 eggs were retrieved when in fact only 14 eggs were retrieved (26 was the incubator number). And finance and billing weren't always the most responsive. Anesthesiology messed up one of our bills. One thing I wished NYU Fertility could have provided is some type of counseling prior to the process and during the process. I'm not talking about psychological support - because they had that, and frankly, we found unhelpful. What I'm talking about is someone who was willing to walk us through what to expect in terms of the various decisions we would have to make, how to think through how many rounds, whether and how to make the tough decision on transferring mosaic embryos, how to manage pregnancy loss, when to call it quits, and someone we can provide feedback to directly (and not just some on-line survey after every procedure), etc. Not just what to expect from a medical perspective, but the impact IvF, FET and mosaic transfers may have emotionally, financially, etc. Someone who acts as an advocate for the patient. At this time, the nurse, patient coordinator, genetic counselor combined fill that role in limited capacities. But as patient, we had to seek that out and connect the dots ourselves. Perhaps this is a resource beyond the clinic's capacity, but that would have been helpful.
During treatment, did you feel like you were treated like a number or a human?
I dealt mostly with the nurses and fellows. Some of them were very nurturing, caring, and competent. Others were less so. Depends on who I got. Dr. Berkeley is a very matter-of-fact, analytical doctor. He gives you the straight answers and instill confidence in you that he's competent, experienced and knowledgeable. That is the primary reason why we went with Dr. Berkeley for all of our IvF rounds. His communication skills and bedside manners weren't always as consistent or strong. But we knew that going into the journey not to expect any hand holding of any kind from Dr. Berkeley.
Describe your experience with the nursing staff.
Nurses overall were pretty good. They communicated instructions pretty well and were generally good about returning calls. A couple nurses in particular were outstanding - they were not only competent at their jobs, but patient with listening to and answering all questions, compassionate and caring, which went above and beyond. Sandra, Nicky, and Lavina, were a few of the exceptional nurses; they were really kind, and I appreciated their compassion throughout the process.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Lost results
  • Provided conflicting information
How was your experience with Alan Berkeley?
Dr. Berkeley was great in the initial consultation. He was also great at reviewing the probabilities of women my age being able to conceive using my own eggs. He is very knowledgeable and experienced in this field, so we trusted him completely. He knows what he's doing. The only critical feedback I would give Berkeley to date is communicating better with the patient 1) he didn't mention during the initial consultation how many rounds of ovulation induction and retrieval this might take, especially for someone in my age group. 2) Each failed cycle, we would have appreciated a sit-down face-to-face meeting rather than a follow-up phone call. Since the initial consult and the first retrieval, I haven't really met with Berkeley, other than the occasional ultrasound during morning monitoring. Depending on the schedule, I was able to see other doctors at the clinic during morning monitoring, retrievals, transfers, and other procedures. Those other doctors, during my short and limited interactions, especially Grifo and Hodes-Wertz, exhibited greater empathy and compassion, which I viewed as a plus.
What one piece of advice would you give a prospective patient of Alan Berkeley?
Go into your initial consultation fully organized and prepared with any prior lab work, medical history, genetic testing all relevant to fertility. Also, make sure that you get clarity on exactly what blood tests and exams you'll need done or updated prior to starting any cycle; infectious disease panel, day 2-3 labs, semen analysis, mammogram, etc. Also, know that you as patient will have to be the proactive one. You'll have to make tough decisions on how many rounds of IvF you can handle, whether to transfer mosaic embryos (if that is all you have), how many transfers you're wiling to go through, and when to call it quits. I understand why NYU Fertility doesn't proactively nudge you in either direction because they are first and foremost a clinic (not a research lab). But likewise, don't expect any proactive outreachor guidance on whether to continue (unless explicitly advised otherwise) either.
Describe the protocols Alan Berkeley used in your cycles and their degree of success.
For the first three ovulation inductions, he prescribed 225 Follistim or Gonal F, 150 Menopur, and Ganirelex. For my trigger shot, I had to take 2 Ovidrels. For the fourth ovulation induction, I had the same protocol, except he also added clomid. For the one frozen embryo transfer, I was on estrace, medrol, progesterone in oil injections.
Describe your experience with your monitoring appointments.
Morning monitoring was open without appointments between 7 AM and 9 AM. For the most part, that seemed fair and reasonable. NYU was good about not having to bring you in unnecessarily. One advice to future patients is if you're going in only for blood work, see if you can move up the queue, because I often waited a long time unnecessarily just to give one vile of blood. You get mixed in with the rest of the patients waiting for ultrasounds.
Describe the costs associated with your care under Alan Berkeley.
Each IvF cycle for Phase 1 - that includes ovulation induction, morning monitoring, egg retrieval (not including Anesthesia), biopsy of up to 6 embryos (for PGS purposes), cryopreservation of embryos and transportation costs to reprogenetics lab was $15,150, out of pocket. The Phase 2 - which is the frozen embryo transfer as part of this IvF cycle was $2000 out of pocket. After our second IvF cycle, NYU began to accept our insurance, which helped with bringing down our costs. However, our insurance did not cover biopsy, shipping/handling of samples. Reprogenetics, the lab that performs the PGS tests, had their own fees, which were all out of pocket. We were charged $1000 base fee, plus $250 per embryo.
6
Doctor
Alan Berkeley
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
NYU
NY - 1st Ave
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
39 - 40
Treated
2014 - 2015
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Uterine Fibroids, Unexplained
10
Nursing staff was great... Always called back right away with answers to my questions and very thorough and efficient during morning monitoring....they do rely on the fellows a lot though. During my IUIs, I was only monitored once by an attending and during IVF monitoring, I'd say it was 50/50. But the fellows took more time with me and were more thorough in answering my questions.
+ Read more
Age
39 - 40
Treated
2014 - 2015
Success with this Doc
Yes
Race
Other
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF
Diagnosis
Uterine Fibroids, Unexplained
10
Describe your experience with NYU.
Well oiled machine. Excellent doctors and nursing staff. The only area that I wouldn't rate a 10 is the billing staff. Had to follow up when I had questions about insurance, etc.
During treatment, did you feel like you were treated like a number or a human?
Dr Grifo was empathic and kind in his bedside manner and approach. He was available to speak to us when necessary, happened to be the attending when we had our retrieval and made himself available to us to do our transfer.
Describe your experience with your nurse.
Nursing staff was great. Team oriented but my nurse was he one I called with specific questions. Always called back right away with answers to my questions and very thorough and efficient during morning monitoring.
How was your experience with James Grifo?
We loved Dr Grifo. He was upfront with us and extremely empathetic abut our case. He knows what he is doing and is confident in his approach, which turned out to be the right one for us-- we got pregnant on the first try. He made sure we were fully educated every step of the way. He was understanding and supportive of my anxieties in the operating room at the hospital and during treatments at the fertility center.
What one piece of advice would you give a prospective patient of James Grifo?
He's a busy doctor. It's not always easy to speak to him right away, but he will see you or set up time to talk to you if you are willing to wait a week or so. When I had a question that was easily answered by email, he answered through his assistant quickly. But when I needed treatment, he was right on it. When I needed minor surgery, he scheduled me for surgery two days after diagnosis and he did the surgery himself.
Describe the protocols James Grifo used in your cycles and their degree of success.
Gonadotropin antagonist protocol using Gonal F, Menopour and Ganirelix with a Lupron trigger mixed with A small amount of HCG. 22 eggs retrieved, 16 embryos created, 11 at day 6. 3 PGS normal. One transfered. Positive.
Describe your experience with your monitoring appointments.
Extremely efficient. The only time I had to wait longer than 5 minutes was the day after a big snowstorm. Otherwise, i was always in and out within 15-20 minutes. they do rely on the fellows a lot though. During my IUIs, I was only monitored once by an attending and during IVF monitoring, I'd say it was 50/50. But the fellows took more time with me and were more thorough in answering my questions.
Describe the costs associated with your care under James Grifo.
With in-network insurance, IVF plus frozen transfer was around 10 and PGS was about 2-3k additional. (Not including the PGS lab)
10
Doctor
James Grifo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
NYU
NY - 1st Ave
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
36
Treated
2015
Success with this Doc
6 Eggs Frozen
Treatment
1 Egg Freezing
Diagnosis
Endometriosis
9
[NYU Fertility] staff was very professional and attentive, very keen for detail and always took care of any issues and addressed any concerns right away. I was surprises to learn that my phone calls can be answered so quickly...I never had to wait for longer than few minutes to be seem, despite the large volume of patients treated by this facility. I have ben seen by different Providers during my monitoring cycle, yet the communication between all staff was superb.
+ Read more
Age
36
Treated
2015
Success with this Doc
6 Eggs Frozen
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Egg Freezing
Diagnosis
Endometriosis
9
During treatment, did you feel like you were treated like a number or a human?
I was impressed with efficiency and attention to detail from all the staff, superb communication between every level of care, Doctors, Nurse, Secretarial staff. My issues were always addressed very promptly, everyone placed a great afford to make me feel that I was taken care of. All staff was unbelievablely helpful and supportive. Unfortunately, I expected much better outcomes - (more eggs to be retrieved) All the labs looked great, however it turned out that many of the follicles were empty/or filled with fluid instead of mature eggs. Besides the costly price, I would definately use same facility.
Describe your experience with your nurse.
Compared to all other staff, nurses, care coordinators, My Care-coordinator-Shantel did not impressed me with her care. It was someone difficult to get through to her, get her call returned or my questions answered prompt. Whenever answered, was dry and cold with responses. However, other staff quickly covered, stepped in and addressed all my issues. If I could not get a hold of Shantel, someone else helped me right away regardless of the complexity of issues.
How was your experience with James Grifo?
Experience was very satisfactory. Staff was very professional and attentive, very keen for detail and always took care of any issues and addressed any concerns right away. I was surprises to learn that my phone calls can be answered so quickly. Very efficient communication between staff, any issue or questions raised with one staff, always been addressed and responded by appropriate party without initiating same concern twice. I was very impressed with the efficiency and precision NYU Firtility clinic ran. I never had to wait for longer than few minutes to be seem, despite the large volume of patients treated by this facility. I have ben seen by different Providers during my monitoring cycle, yet the communication between all staff was superb. They knew exactly where we left off and where to pick-up and where to go next. Very impressed. No regrets. Only wish it would be cheaper procedure. My results were not as great as I expected, however in the process I found out that I have a medical condition that would make it hard for me to conceive naturally and egg Freezing was a great decision on my part. Hopefully some day it will be worth all the expenses.
What one piece of advice would you give a prospective patient of James Grifo?
I don't think I can think of any at this time.
Describe your experience with your monitoring appointments.
IT ran very efficiently and quick. Due to my work, I was the one frequently being tardy for my blood work and US-monitoring, yet I never felt uncomfortable for creating inconvenience to the rest of staff. Always been treated kindly, with respect and well taken care of. Not once anyone made me feel guilty for running late, yet I never had to wait for more then few minutes to be seen.
9
Doctor
James Grifo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
NYU
NY - 1st Ave
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
40
Treated
2014
Success with this Doc
Yes
Treatment
1 Egg Freezing
Diagnosis
10
[NYU Fertility was a] totally well-oiled machine but definitely packed. Never had a problem though and nurses were great at blood taking which is a huge pain...A little crowded in the waiting room - but just because their team is the best and had big write ups in recent news. I saw FIVE friends in the waiting room during the course of my treatment. That was weird. The clinic clean and efficient. Definitely knew what they were doing but it was always packed.
+ Read more
Age
40
Treated
2014
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Egg Freezing
Diagnosis
10
Describe your experience with NYU.
A little crowded in the waiting room - but just because their team is the best and had big write ups in recent news. I saw FIVE friends in the waiting room during the course of my treatment. That was weird. The clinic clean and efficient. Definitely knew what they were doing but it was always packed.
During treatment, did you feel like you were treated like a number or a human?
Dr Grifo is a nice guy but VERY blunt. I am a journalist so I appreciated that candor. He is very statistical in his analysis and doesn't mince words. I was 38 about to turn 39 and he was really honest with me that I might not get great results. To my delight, I got 19 perfect eggs, and a 20th that was a little premature. Even he was a little surprised I think. I will say that when he called me to go over the results, he was way more optimistic and said 20 was a terrific number. That was great. The guy is just honest, but I know some women don't like that approach.
Describe your experience with your nurse.
Loved her. She gave me her email and always emailed right back. There were some problems on the weekend - as you know egg retrieval is a two-week procedure - so I was always a little freaked when I couldn't get through but someone always called right back.
How was your experience with James Grifo?
Please see previous description. During the procedure it felt like a mill - there were back to back appointments - I felt that I received great treatment.
What one piece of advice would you give a prospective patient of James Grifo?
You're an adult. He will treat you like one. You can get compassion from your husband and your friends... Grifo will give you numbers, data, statistics. He'll also temper your expectations which I appreciated. Then when I received 20 eggs, it was like Christmas.
Describe the protocols James Grifo used in your cycles and their degree of success.
Honestly, I was SO focused on this, but since it was 2 years ago, I'd prefer not to. I really don't recall. I do think I was overstimulated given my age. I really truly don't think I needed all the drugs they gave me. They were very surprised that I produced so many eggs mid-way through and reduced my dosage of stims. I could barely walk my ovaries were so full! Seriously. It was brutal as was the recovery.
Describe your experience with your monitoring appointments.
Totally well-oiled machine but definitely packed. Never had a problem though and nurses were great at blood taking which is a huge pain.
Describe the costs associated with your care under James Grifo.
15K?
8
Doctor
James Grifo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
NYU
NY - 1st Ave
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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N/A
Age
34
Treated
2015
Success with this Doc
Yes
Treatment
1 IVF, 1 Egg Freezing
Diagnosis
N/A
Some days it was like a factory in there [NYU]. Unless you had the same nurse drawing your blood each morning or saw the same doctor every morning you were a number. It wasn't until I had complications with the IVF that I became a human...When my husband and I were given all of the information about Tammy specific treatment it was reviewed by a nurse in a room with other couples. I saw dr liccardi infrequently during treatment. He did not do my transfer or retreval.
+ Read more
Age
34
Treated
2015
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
Occupation
Graphic Designer
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF, 1 Egg Freezing
Diagnosis
N/A
During treatment, did you feel like you were treated like a number or a human?
Some days it was like a factory in there. Unless you had the same nurse drawing your blood each morning or saw the same doctor every morning you were a number. It wasn't until I had complications with the IVF that I became a human
How was your experience with Frederick Licciardi?
I ended up hospitalized with severe OHSS but was able to maintain a healthy pregnancy.... I saw Dr Liccardi when I first went to the clinic and spoke to him numerous times before my course of treatment. When my husband and I were given all of the information about Tammy specific treatment it was reviewed by a nurse in a room with other couples. I saw dr liccardi infrequently during treatment. He did not do my transfer or retreval. He did however play a more active role in my care once I was full of fluid- and eventually hospitalized. ... this should never have happened.
What one piece of advice would you give a prospective patient of Frederick Licciardi?
He is a great doctor but demand more personalized care. Do your homework and ask all the questions you need. Be sure that your comfortable with your course of treatment
Describe the protocols Frederick Licciardi used in your cycles and their degree of success.
I decided to do IVF w dr liccardi after trying clomid pills for many months with my Obgyn. Dr liccardi felt strongly that an IUI or IVF cycle would work very well for me. We went with IVF (insurance covered one round) my treatment included the HCG trigger shot. (Looking back- This should not have been part of my treatment) treatment was fine. I was a "chicken with 18 eggs" as one of the doctors told me. Retreval was a breeze. When it came to transfer I told the current doctor I was feeling incredibly bloated, uncomfortable etc... he told me since I had no weight gain it was normal since 18 eggs were remove. I proceeded with the transfer. Shortly after (a day or two)I found myself short of breathe and when I lied down it felt as if I was drowning..... turns out I was pregnant but I also had OHSS. I was hospitalized for a few nights. I had a lung tap, multiple stomach drains in dr liccardi office, another ER visit w another. Lung tap and yet another stomach drain. I gained a ton of weight due to fluids. Somehow I was able to maintain the pregnancy and today I have a healthy boy
4
Doctor
Frederick Licciardi
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
Nursing
– Read less
10
Age
34
Treated
2016
Success with this Doc
Yes
Treatment
3 IUI, 2 IVF
Diagnosis
Male Factor, PCOS, Immunological, Other, Unexplained
10
The NYU nursing staff is like my family. They all know me by name, are upbeat friendly faces to see every morning monitoring. Can't say enough about this staff. Really love them.... Well oiled machine. Check in at computers up front and wait to be called. Blood taken first then sent to room for the ultrasound. I always get there early and am in and out in no time.
+ Read more
Age
34
Treated
2016
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 2 IVF
Diagnosis
Male Factor, PCOS, Immunological, Other, Unexplained
10
Describe your experience with NYU.
The clinic is extremely large so you have to proactively manage your care and be your own advocate. Do your research so you're prepared with your questions when you talk to your doctor or the staff. I keep a binder with all of my lab results, protocols, Insurance forms, Financial forms, general info etc. I have found absolutely everyone on this staff to be responsive and fabulous.
During treatment, did you feel like you were treated like a number or a human?
NYU is a large fertility clinic and well oiled machine. At first I felt like a number until I learned how to operate within the system. It's difficult to have direct access to your Doctor, which is understandable given the volume of patients they say day in and day out. However, any time I leave messages with Dr. Fino's assistant for Dr. Fino I get an immediate response. They went above and beyond for me several times. Dr. Masbou who is a fellow that works with Dr. Fino is super responsive and accessible by email as well. The staff at NYU has come to feel like family and they are very responsive and well organized.
Describe your experience with the nursing staff.
The NYU nursing staff is like my family. They all know me by name, are upbeat friendly faces to see every morning monitoring. Can't say enough about this staff. Really love them.
How was your experience with Elizabeth Fino?
Dr. Fino is exceptionally knowledgable, practical and compassionate. She spends at least 20 minutes with me every call we have and thoroughly answers all of my questions. She's also exceptionally open to hearing what research I have done or approaches I would like to consider. I appreciate that after my first failed transfer of a PGS tested embryo she gave me information on a reproductive immunologist to further explore additional options.
What one piece of advice would you give a prospective patient of Elizabeth Fino?
Don't be discouraged by the fact that you don't see her very often or that you can't get immediate access to her. She is exceptionally responsive and thorough and if you schedule a call you will get all the time you want/need with her. She's been fantastic and I trust her completely.
Describe the protocols Elizabeth Fino used in your cycles and their degree of success.
IUI protocol: letrozal (for PCOS) First Egg Retrieval: Gonal F (150), Menopur (150) both tapered down to 75 toward end of stimulation, Cetrotide First Transfer Cycle: Estrace (2 mgs, 4 mgs, 6 mgs), Progesterone 1.5cc First cycle Vitamins/Medicines: 750 mg Metformin, 600 mg CoQ10, 800 mg Folic Acid, 2,000 mg Vitamin D3 After failed transfer Dr. Fino performed a saline sonogram to look for fibroids and/or endometriosis and an endometrial biopsy. The biopsy found Endometritis. Husband and I were treated with strong course of 2 antibiotics for 2 weeks. Second Egg Retrieval: Gonal F (150), Menopur (150) both tapered down to 75 toward end of stimulation, Cetrotide. During this retrieval Dr. Masbou performed a follow up endometrial biopsy or scratch to both confirm Endometritis was cleared and at the recommendation of Dr. Jonathan Scher (reproductive immunologist). Second Transfer Cycle: Includes protocols from Dr. Jonathan Scher (reproductive immunologist as well). Estrace (2 mgs, 4 mgs, 6 mgs), Progesterone 1.5cc, Baby Aspirin (81 mg), Lovenox (0.6mL), Intralipid 20% Second cycle Vitamins/Medicines: 1500 mg Metformin, VitaCare (prescribed prenatal), 600 mg CoQ10, 1.4 mg Folic Acid (Metanx), 4,000 mg Vitamin D3, Fem-Dophilus pro-biotic, 400 mg Magnesium Citrate, Prednisone (15 mg per day), Synthroid (25 mg)
Describe your experience with your monitoring appointments.
Well oiled machine. Check in at computers up front and wait to be called. Blood taken first then sent to room for the ultrasound. I always get there early and am in and out in no time.
Describe the costs associated with your care under Elizabeth Fino.
Our first cycle was completely covered by United Healthcare with the exception of PGS testing. The first cycle totaled approximately $21,000. Our second cycle (retrieval, PGS testing and transfer) have been completely covered by Progeny.
10
Doctor
Elizabeth Fino
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
NYU
NY - 1st Ave
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
5
Age
45
Treated
2015
Success with this Doc
Yes
Treatment
1 Egg Freezing, IVF, Donor Sperm
Diagnosis
5
The nursing staff [at NYU - 1st Ave] was good and was responsive to calls...The clinicians have a lot of experience and know their stuff. But if you are looking for a place where you receive emotional support, this may not be the place for you. I did not need it as I had no issues. I froze my eggs.... I will say that Dr Noyes assistant, Jarlin, is really nice and caring... For one IFV cycle, one icsi and one implementation cost me about $22,000. In addition, I paid another $3,000 for PGS testing.
+ Read more
Age
45
Treated
2015
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Lawyer
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Egg Freezing, IVF, Donor Sperm
Diagnosis
5
Describe your experience with NYU.
The clinicians have a lot of experience and know their stuff. But if you are looking for a place where you receive emotional support, this may not be the place for you. I did not need it as I had no issues. I froze my eggs. I had twenty seven eggs in one cycle. When I wanted to get pregnant, I was successful on the first try. I will say that Dr Noyes assistant, Jarlin, is really nice and caring.
During treatment, did you feel like you were treated like a number or a human?
I was very lucky and had a successful egg cycle and transfer. Dr Noyes was on target, predicting that she would be able to get over 20 eggs in a cycle and they retrieved 27 eggs. She was very practical and helpful in determining how to proceed when I decided to conceive. She is a good diagnostician. She is also blunt, funny and a little wacky. But if you are struggling and need a bit of hand hand holding, I am not sure Dr. Noyes is the doctor for you.
Describe your experience with the nursing staff.
The nursing staff was good and was responsive to calls.
What specific things went wrong at this clinic?
  • Lost results
How was your experience with Nicole Noyes?
Dr Noyes is a competent doctor and is a good diagnostician. She was on target with her predictions. Her demeanor is not for everyone. She is blunt and some people take offense at her bluntness. I appreciated it and had no fertility issues (I froze and when I was ready I conceived) so it worked for me. But I am not sure if I were looking for hand holding that she would be the first doctor to whom I would go.
What one piece of advice would you give a prospective patient of Nicole Noyes?
She is skilled doctor and knows her stuff. But do not expect a warm and fuzzy doctor.
Describe the protocols Nicole Noyes used in your cycles and their degree of success.
I had one cycle and folistom was the primary medicine used. My trigger shot was changed at the end to Lupron to avoid overstimulation.
Describe your experience with your monitoring appointments.
You had to go in between 7-9;00 am in the morning. I suppose if I had an issue, I could have asked for a special appointment. But I did not have occasion to.
Describe the costs associated with your care under Nicole Noyes.
My exams before the egg freezing cycle and before I decided to get pregnant were covered as were my visits after I became pregnant. My medications for the freezing cycle and for pregnancy were covered. The rest was not. For one IFV cycle, one icsi and one implementation cost me about $22,000. In addition, I paid another $3,000 for PGS testing.
6
Doctor
Nicole Noyes
Communication
Compassion
Frequency seen during appointments
5
Clinic
NYU
NY - 1st Ave
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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0
Age
42
Treated
2015
Success with this Doc
No
Treatment
IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
0
There is no question that NYU is a busy practice, but their focus is on billing patients (you check into billing before you are seen every single time you go to the office), not on patient care. The nurse didn't call in my prescriptions before my cycle. I had one physician whose name I can't remember who was counting my follicles during my first and only stim cycle. It was a disaster. While she read my ultrasound results, I asked innocently, "Is that bad?" and she answered flippantly, "Well, it's not good."...
+ Read more
Age
42
Treated
2015
Success with this Doc
No
Race
European, East Asian, South Asian, Black or African-American
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
0
Describe your experience with NYU.
There is no question that NYU is a busy practice, but their focus is on billing patients (you check into billing before you are seen every single time you go to the office), not on patient care. The nurse didn't call in my prescriptions before my cycle. I had one physician whose name I can't remember who was counting my follicles during my first and only stim cycle. It was a disaster. While she read my ultrasound results, I asked innocently, "Is that bad?" and she answered flippantly, "Well, it's not good." As well, it took over 1 year and 4 months to hear back from the donor egg program. Although I really liked my physician, you rarely see or speak to your main physician. This is common with most fertility practices. What is not common? NYU's lack of basic patient care.
During treatment, did you feel like you were treated like a number or a human?
We really like Dr. Berkeley (he's knowledgeable, and has a great bedside manner) but the staff at NYU is a disaster. Before every appointment we had to check into billing before being seen. We felt as if we were treated like cattle at every appointment.
Describe your experience with your nurse.
Once it became clear that I would not be able to conceive on my own, we were transferred to the donor egg program. We never spoke to Autumn Arroyo, who we were told was the donor egg program coordinator. Instead, we had a meeting with a psychologist, Shelley Lee. During our mandatory meeting, Dr. Lee repeatedly mispronounced my family's country of origin. She said, given my ethnic heritage it would take at least 6 months to find a donor for me. We waited 6 months, and didn't hear from NYU's program. After waiting 8 months, I made an appointment with another fertility clinic. I finally heard from Dr. Lee 1 year and 4 months after our appointment. During that time period, I became pregnant on my own, had a miscarriage, and found another donor at much more organized and caring program. (They even found a donor who shared my Caribbean heritage.) My new team displayed a kindness, and sympathy that I didn't receive under NYU's care. 1 year and 4 months when you are desperately trying to conceive is inexcusably long. Fortunately, I found another clinic that treated me as an individual and not a case file.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
How was your experience with Alan Berkeley?
Again, Dr. Berkeley is a fantastic physician, but NYU's program is simply awful. After a failed cycle, we were told our only hope was a donor egg cycle. It took 1 year and 4 months before we heard from the donor program. By that time, we had switched clinics.
5
Doctor
Alan Berkeley
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
NYU
NY - 1st Ave
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
32 - 33
Treated
2014 - 2015
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
Male Factor, PCOS
10
Somewhere in the range of $15,000 for IVF with ICSA. and Around $5000 for transferring of eggs after...[NYU] strengths: cutting edge medicine, staff that could never be outdone, environment that is comforting weaknesses: unfortunately they are located on a busy side of Manhattan so the outside atmosphere is hustle and bustle, and the total opposite of the inside... this is in no way a reflection on the clinic/staff.... just a reality to the future patients that go there that you need a plan for parking for monitoring and other time consuming visits.
+ Read more
Age
32 - 33
Treated
2014 - 2015
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$0 - $49K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IVF
Diagnosis
Male Factor, PCOS
10
Describe your experience with NYU.
strengths: cutting edge medicine, staff that could never be outdone, environment that is comforting weaknesses: unfortunately they are located on a busy side of Manhattan so the outside atmosphere is hustle and bustle, and the total opposite of the inside... this is in no way a reflection on the clinic/staff.... just a reality to the future patients that go there that you need a plan for parking for monitoring and other time consuming visits.
During treatment, did you feel like you were treated like a number or a human?
Both my wife and I had been through a cycle before that was unsuccessful. Dr. Berkley was able to answer questions that were difficult ones to answer with a sense of care, compassion and knowledge like he has been down this road before and knows what to expect.
Describe your experience with the nursing staff.
Efficient, respectful and caring to us every morning (and they were EARLY mornings!) They were ready to get the best job done at ~6:45am every day we were there and were attentive to our emotional needs as well.
What specific things went wrong at this clinic?
  • Failed to call with results
How was your experience with Alan Berkeley?
Dr. Berkeley knows what he is doing. He is a veteran that is VERY up to date on the latest protocols and procedures. His office is equipped with all that he would ever need to stay on top of current trends and successful procedures. But more important than that, his bedside manner gives you confidence that you have somebody in your corner to even the odds when you feel like everything is against you.
What one piece of advice would you give a prospective patient of Alan Berkeley?
Only go to Dr. Berkeley when you are absolutely ready to commit yourself to doing whatever it would take to have children. He will help until he absolutely can't and than some!
Describe the protocols Alan Berkeley used in your cycles and their degree of success.
I really can't remember the details of the protocols, but having come from another "specialist" in fertility medicine, his protocol was radically more aggressive and did involve more of a hormone therapy approach that was sure to bring results. He stayed on top of our case and was always available within the day to get back to us with any questions we had for him. The end result was after one unsuccessful implantation (second in total of trying to conceive) we now have a beautiful child who keeps us on our toes (thank G-d).
Describe the costs associated with your care under Alan Berkeley.
Somewhere in the range of $15,000 for IVF with ICSA. and Around $5000 for transferring of eggs after.
10
Doctor
Alan Berkeley
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
NYU
NY - 1st Ave
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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8
Age
31
Treated
2014
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
Male Factor, PCOS
8
[NYU] Strengths: their medicine is top notch...They have experience with so many various cases so they are extremely knowledgeable and have top of the line recourses. Weskness: they are not personable. In order to speak to someone you have to leave a message with a call center and they will call you back. The lines for monitoring are long and the IVF coordinators and billing have attitudes.
+ Read more
Age
31
Treated
2014
Success with this Doc
Yes
Race
Middle Eastern
Income
$0 - $49K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IVF
Diagnosis
Male Factor, PCOS
8
Describe your experience with NYU.
Strengths: their medicine is top notch. It's NYU they have laboratory resources that is bar none. They have experience with so many various cases so they are extremely knowledgeable and have top of the line recourses. Weskness: they are not personable. In order to speak to someone you have to leave a message with a call center and they will call you back. The lines for monitoring are long and the IVF coordinators and billing have attitudes.
During treatment, did you feel like you were treated like a number or a human?
NYU unfortunately has an enormous amount of patients. So there were so many of us that I felt we were just another patient, esspecially trying to make apts, calling the facility or coming in for monitoring. But when we were able to see or speak to the dr we felt like humans because dr Berkley took the time to go through all the details with us in person and also over the phone. He made us feel like we were his top priority. He Didn't rush us, he repeated things if we didn't understand. He joked with us so that felt very personable.
Describe your experience with the nursing staff.
There are a lot of them. Most were extraordinary. Some were great. Others were not. Luckely I dealt with wonderful nurses but occasionally I had a bad one.
How was your experience with Alan Berkeley?
Dr Berkley is a funny guy with great bed side manner. He went through a rigorous initial consultation with us.making sure we covered all details. He is also a brilliant dr. He is well experienced and knew exactly what should be done. He also pushed the limits to maximize results. His short comings is that he is so busy that it could take a long time to set up apts or get return calls. Also his medicine is pretty conventional he didn't discuss any naturopathic options
What one piece of advice would you give a prospective patient of Alan Berkeley?
Come with all your questions he will take the time to go through them. Be prepared for a long waiting time for the apt though
Describe the protocols Alan Berkeley used in your cycles and their degree of success.
This was several years ago so I don't remember fully. Dr Berkley wanted to use an aggressive approach since I had a failed cycle which did not produce many eggs though I have a high egg reserve with a different dr. I was on menupur and Folistim I over stimulated so they had to do an HCG trigger. I produced 28 eggs. He told me he was going to be aggressive since I had a failed cycle previously so I knew what to expect. What I didn't know was that because of that the embryos had to be frozen and I could not do a fresh transfer.
Describe your experience with your monitoring appointments.
It was a window of time. If you get there early it's quick but if you get there late you'll be waiting a long time. It was first come first serve so some patients got competitive and catty
Describe the costs associated with your care under Alan Berkeley.
For a full IVF cycle with ICSI and initial freezing it was approximately $15,000. That was 3 years ago.
7
Doctor
Alan Berkeley
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
NYU
NY - 1st Ave
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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9
Age
31 - 33
Treated
2011 - 2013
Success with this Doc
Yes
Treatment
2 IUI
Diagnosis
Unexplained
9
Loved the nursing staff [at NYU]. Personable and very experienced. They are who you will see most often...This is a busy, first rate clinic. I felt I was in excellent hands and loved knowing the entire team and best-in-class equipment and procedures were dedicated to round the clock care. Like any NYC practice, you will need to be your own advocate and ask questions if you missed something, but I felt very well cared for.
+ Read more
Age
31 - 33
Treated
2011 - 2013
Success with this Doc
Yes
Race
European
Income
$500K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Unexplained
9
Describe your experience with NYU.
This is a busy, first rate clinic. I felt I was in excellent hands and loved knowing the entire team and best-in-class equipment and procedures were dedicated to round the clock care. Like any NYC practice, you will need to be your own advocate and ask questions if you missed something, but I felt very well cared for.
During treatment, did you feel like you were treated like a number or a human?
Long initial consultation, he let me chose when to start treatment and what course to follow
Describe your experience with the nursing staff.
Loved the nursing staff. Personable and very experienced. They are who you will see most often. There were two main nurse coordinators during my treatment and they were excellent with the many many follow up phone calls after each blood draw. They would leave messages on my voicemail (at my request) with very specific instructions and then would work hard to get back to me quickly if I needed to ask additional questions.
What specific things went wrong at this clinic?
  • Failed to send your chart to another clinic
How was your experience with Frederick Licciardi?
I chose Dr. Licciardi based on the very thorough way he explains everything and his detailed approach. He may be more "scientific" than some patients prefer it I knew I was in good hands. The nurses in the practice are very hands on and knowledgeable.
What one piece of advice would you give a prospective patient of Frederick Licciardi?
Trust his approach and go to him if you are comfortable with a top notch Doctor in a very busy practice. You may not get a ton of 1:1 attention but you will get great care.
Describe the protocols Frederick Licciardi used in your cycles and their degree of success.
Clomid and IUI for several years of unexplained infertility prior to seeing him. He prepared me well that it would likely not work and we would need to move to injections but surprise, it worked!
Describe the costs associated with your care under Frederick Licciardi.
My insurance covered a portion (up to $5k per year I think). I covered the rest.
9
Doctor
Frederick Licciardi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
NYU
NY - 1st Ave
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
44 - 48
Treated
2009 - 2013
Success with this Doc
Yes
Treatment
3 IUI, IVF, Donor Eggs, Donor Sperm
Diagnosis
9
They [nurses at NYU] were very helpful, but also very busy in the mornings. The donor egg staff were very professional but very warm as the process went on. The lead nurses on the regular staff were very kind to me and I appreciated it...Dr. Licciardi found the right balance of understanding/sympathy and honesty when I was unsuccessful and couldn't help but cry. He also gave me a chance at IVF with my own eggs after honestly telling me that he would not recommend it, and he had a positive attitude throughout the process. Finally, the nurse staff were very supportive of me during the various processes I went through.
+ Read more
Age
44 - 48
Treated
2009 - 2013
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, IVF, Donor Eggs, Donor Sperm
Diagnosis
9
Describe your experience with NYU.
I really like the no appointment, two-hour window in the morning for the blood draws. But sometimes there are problems/back-ups and you never know when you will have one of those mornings when everyone shows up at the same time and you have to wait quite a while. So be prepared to wait and perhaps be late for work if that is where you are going next.
During treatment, did you feel like you were treated like a number or a human?
Dr. Licciardi found the right balance of understanding/sympathy and honesty when I was unsuccessful and couldn't help but cry. He also gave me a chance at IVF with my own eggs after honestly telling me that he would not recommend it, and he had a positive attitude throughout the process. Finally, the nurse staff were very supportive of me during the various processes I went through.
Describe your experience with your nurse.
They were very helpful, but also very busy in the mornings. The donor egg staff were very professional but very warm as the process went on. The lead nurses on the regular staff were very kind to me and I appreciated it.
How was your experience with Frederick Licciardi?
I partially answered this with the "number or person" question. Dr. Licciardi was very upbeat with my initial assessment and FSH levels, and quickly got me started on testing and polyp removal to make my chances as high as possible (I had never tried to get pregnant and was doing this with donor sperm). When my FSH levels subsequently elevated, he was sympathetic but to the point that I might get lucky with IUI and he would support that for 2 or 3 cycles. I think some women might have taken that as uncaring, but I felt like he was only being honest and not judging me nor did he want to mislead me. When I failed at IUI but my FSH and estrogen had improved I met with him regarding IVF. He was not in favor of it, but said we could try and then he had a positive, supportive attitude throughout that process. When it failed and I cried, saying I felt stupid for trying at my age (I was at that point 44 years old), he told me I shouldn't feel bad at all about that and he seemed quite genuine with his supportive comments. I commented that I had a family member interested in donating eggs and he was very positive about it. Overall, I think he is neither mushy-concerned nor cold about his assessments. He seems genuinely interested in his patients and in helping them. And when I pushed a little to do something he did not recommend, he quickly took my side. This was important because I think being very downbeat about the process or feeling like your doctor is annoyed or unsupportive because you don't agree with him can make it all too hard. I never had that kind of negative experience with him. But he also was honest and "to the point" about the process at each stage, which might seem uncaring to some women. I am not the kind of person who pushes hard to get my way, and I think that had a positive effect on my interactions with him. I do not know if that aspect of my personality may have hurt my chances, such as when I only had 2 follicles with my IVF cycle (at a high level of hormone treatments) and he said we needed to convert the cycle to IUI. I now feel pretty confident he made the right call.
What one piece of advice would you give a prospective patient of Frederick Licciardi?
The patient should expect honesty, but understand he and the clinic are trying to get good numbers. He will recommend what he thinks gives you the best chance of success at having a baby, especially considering most of us have limited resources and usually can't do more than two IVF cycles with our insurance. As a patient, you want to pull out all the stops. I think that dynamic goes on with all the doctors. But I do believe he really believes in his work and wants to help.
Describe the protocols Frederick Licciardi used in your cycles and their degree of success.
It's been quiet a while and don't remember a lot of details. He recommended IUI cycles with HG injections to time the injections. With IVF he went high on the hormones, which I think was right given my age. He also said with IVF that they won't do retrievals unless there are at least three follicles. I only had two so he recommended I stop the medications and just to HG injection with IUI. With the donor egg cycle, we synchronized our cycles with birth control pills and then went to estrogen pills and progesterone shots daily. I don't know the rest of the protocols for the egg donor.
Describe the costs associated with your care under Frederick Licciardi.
I don't remember much. I think the first IVF cycle was maybe $10k or $12k before insurance. The frozen embryo cycle was less than $5k. Frozen embryo cost $1,200 plus another $1k annually for storage. IUI was much cheaper
9
Doctor
Frederick Licciardi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
NYU
NY - 1st Ave
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
43
Treated
2013
Success with this Doc
Yes
Treatment
1 IUI, IVF, Donor Eggs
Diagnosis
10
Very modern. From signing in to leaving from blood work it was never more then 30 minutes. Everything is at the facility from counseling, bloodwork, sonos and transfer. Cant think of any weaknesses...Anytime I called before and during cycle Amber always called me back same day. She explained things to me 100 times and told me what to expect. The nurses for bloodwork were great and the wait time was never long. Day of transfer the nurse who talked me thru it was amazing and so positive and caring.
+ Read more
Age
43
Treated
2013
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 3 Docs
Treatment
1 IUI, IVF, Donor Eggs
Diagnosis
10
Describe your experience with NYU.
Very modern. From signing in to leaving from blood work it was never more then 30 minutes. Everything is at the facility from counseling, bloodwork, sonos and transfer. Cant think of any weaknesses.
During treatment, did you feel like you were treated like a number or a human?
He was always there for sonos. Very kind and encouraging.
Describe your experience with your nurse.
Anytime I called before and during cycle Amber always called me back same day. She explained things to me 100 times and told me what to expect. The nurses for bloodwork were great and the wait time was never long. Day of transfer the nurse who talked me thru it was amazing and so positive and caring.
How was your experience with Frederick Licciardi?
First consult he was kind, encouraging and listened. He explained everything and made a plan that workedfor me. On important appointments, for sonos and pregnancy tests he was present. Always asked how I was doing and made the visit very personal. He was genuinely happy for me when we got the positive results.
What one piece of advice would you give a prospective patient of Frederick Licciardi?
I feel he has your personal best interest in mind when working with you
Describe the protocols Frederick Licciardi used in your cycles and their degree of success.
First my issue was not getting pregnant, it was having a healthy baby. I have a chromosome translocation which leads to miscarriage or fetus death. It was a hard pill to swallow when I had to turn to using donor eggs. He never made me feel like I was alone. Once I chose a donor from a private agency they did ALL the work for me. I just showed up for blood testing during cycle. I cant remember what injectable I used to sync our cycles. But Week prior to transfer I injected progesterone oil I think so embryo will have better chance to stick. Day of transfer went so smoothly and contined the oil injections a few more days. This IVF resulted in a positive pregancy. I have a gorgeous baby girl who is now 2 1/2 years old. We are choosing not to tell our child and family about using donor egg. I have a 9 year old daughter using my own eggs.
Describe the costs associated with your care under Frederick Licciardi.
Including using private donor. This cucle cost us around $30,000
10
Doctor
Frederick Licciardi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
NYU
NY - 1st Ave
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
32 - 33
Treated
2009 - 2010
Success with this Doc
33 Eggs Frozen
Treatment
3 Egg Freezing
Diagnosis
10
The nurses [at NYU- 1st Ave] were amazing. I was coming in from Westchester and needed to get back to work in Westchester by 8:30 am, so I would get to monitoring at 6:30 am. They did their best to take me back first each morning, which was a huge relief...
+ Read more
Age
32 - 33
Treated
2009 - 2010
Success with this Doc
33 Eggs Frozen
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 Egg Freezing
Diagnosis
10
Describe your experience with the nursing staff.
The nurses were amazing. I was coming in from Westchester and needed to get back to work in Westchester by 8:30 am, so I would get to monitoring at 6:30 am. They did their best to take me back first each morning, which was a huge relief.
How was your experience with Nicole Noyes?
Our initial meeting with her lasted almost an hour. She spent a lot of time asking me questions about myself, family, job, education, social life etc. She really wanted to know who should could be working with. She made me feel like I was doing the right thing, and that I was light years ahead of my counterparts. It was obvious from this meeting that Dr. Noyes's compassion and bedside manner matched my needs. Once my cycles started I did not see Dr. Noyes very often. I saw her an average of 2 times per cycle, and Dr. Noyes did not do either of my two retrievals.
What one piece of advice would you give a prospective patient of Nicole Noyes?
Be ready to have complete strangers give you internal ultrasounds at 7:05 am. If you this bothers you, than NYU, Cornell, or any big time center, is not the place. Talk to the person in the finance office that deals with medications and insurance. I was able to get my medication covered through Aenta Speciality Pharmacy. Aetna themselves did not tell me this, one of the patient coordinators at NYU told me to go through Aenta Speciality Pharmacy. The medications are brutal but you just need to power through it with your eye on the end result. Write everything down the doctors and nurses tell you during monitoring and nightly calls. Stay organized by inputting your medication doses and timing on the calendar on your phone. Keep track of your medication supplies daily, and check with the doctors/nurse weekly to be sure you have the correct supplies and enough medication to complete your cycle. Never give up. After having my first cycle cancelled I was devastated. I pushed through and ended up with 34 eggs...
Describe the protocols Nicole Noyes used in your cycles and their degree of success.
Round 1: Non-Lupron Cycle (10/27/09-11/4/09) - Cycle Cancelled 10/27/09: Nothing 10/28/09: Blood work and Ultrasound- saw Dr. Noyes: 450 Follistim pm 10/29/09: 225 Follistim am & 225 Follistim am 10/30/09: 225 Follistim am & 225 Follistim am 10/31/09: Blood work and Ultrasound - did not see Dr. Noyes, saw a fellow: 450 Follistim pm 11/01/09: 450 Follistim pm 11/02/09: Blood work and Ultrasound - did not see Dr. Noyes, saw a fellow, only 4 eggs, was told by fellow that these were disappointing results. The fellow was also about 8 months pregnant, so that did not help the situation. Antagon injected at NYU, 450 Follistim pm 11/03/09: Antagon am & 450 Follistim pm 11/04/09: Blood work and Ultrasound- saw Dr. Noyes, only 2 eggs, cycle cancelled. HcG shot taken at home Round 2: Lupron Cycle (11/11/09-12/10/09) - 12 eggs 11/11/09-11/22/09 - .1 injection of Lupron 11/23/09 - Blood work and Ultrasound - did not see Dr. Noyes, saw a fellow, possibility of cysts 11/23/09 - 11/27/09 - .5 Lupron 11/25/09 - Blood work and Ultrasound - saw Dr. Noyes, possibility of cysts so may delay start 11/28/09 - ok'd to start - .5 Lupron, 450 Follistim, 150 Menpur 11/29/09 - .5 Lupron & 450 Follistim am, 150 Menpur pm 11/30/09 - .5 Lupron & 450 Follistim am, 150 Menpur pm 12/01/09 - Blood work - .5 Lupron am, 450 Follistim & 150 Menpur pm 12/02/09 - .5 Lupron am, 450 Follistim & 150 Menpur pm 12/03/09 - Blood work and Ultrasound - did not see Dr. Noyes, 9 eggs, .5 Lupron am, 450 Follistim & 150 Menpur pm 12/04/09 - .5 Lupron am, 450 Follistim & 150 Menpur pm 12/05/09 - Blood work and Ultrasound - did not see Dr. Noyes, 9 eggs, .5 Lupron am, 450 Follistim & 150 Menpur pm 12/06/09 - .5 Lupron am, 450 Follistim & 150 Menpur pm 12/07/09 - Blood work and Ultrasound - saw Dr. Noyes, 9 eggs, .5 Lupron am, 450 Follistim & 150 Menpur pm 12/08/09 - Blood work 0- HcG shot at 11pm 12/09/09 - nothing 12/10/09 - retrieval - 12 eggs Round 3: Lupron Cycle (01/08/10-02/20/10) - 22 eggs ( I didn't seem to write down when I saw Dr. Noyes at morning monitoring) 01/08/10 - 1/26/10 -Blood work and Ultrasounds every 3 days. Progesterone levels were low, ovulation was delayed, and there was a cyst on my ovary. 01/27/10 - Blood work and Ultrasound - saw Dr. Noyes - got the ok to start as ovulation had occurred. 01/28/ - 02/05/10 - .1 Lupron until period 02/05/10 - Day 1 of cycle. Called NYU to let them know that I had gotten my period and did not receive a call back 02/06/10 - continued the .1 of Lupron. Did not hear from NYU all day. Called at 5:30pm, got a call back at 7pm from a doctor I had never met. 02/07/10 - .1 Lupron 02/08/10 - Blood work and Ultrasound - ok'd to officially start stims - .1 of Lupron in the am, .5 Lupron, 450 Follistim & 150 Menpur in the pm 02/09/10 - .5 Lupron & 450 Follistim am, and 150 Menpur pm 02/10/10 - .5 Lupron & 450 Follistim am, and 150 Menpur pm 02/11/10 - Blood work - .5 Lupron am, 450 Follistim & 150 Menpur pm 02/12/10 - .5 Lupron am, 450 Follistim & 150 Menpur pm 02/13/10 - Blood work and Ultrasound - .5 Lupron am, 450 Follistim & 150 Menpur pm 02/14/10 - .5 Lupron am, 450 Follistim & 150 Menpur pm 02/15/10 - Blood work and Ultrasound - .5 Lupron am, 450 Follistim & 150 Menpur pm 02/16/10 - .5 Lupron am, 450 Follistim & 150 Menpur pm 02/17/10 - Blood work and Ultrasound - .5 Lupron am, 150 Follistim & 150 Menpur pm 02/18/10 - Blood work and Ultrasound - .5 Lupron am, 11pm HcG 02/19/10 - Blood work 02/20/10 - Retrieval - 22 eggs
Describe the costs associated with your care under Nicole Noyes.
10k for Each egg retrieval and close to 2k for meds each round
10
Doctor
Nicole Noyes
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
NYU
NY - 1st Ave
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
43 - 50
Treated
2003 - 2010
Success with this Doc
Yes
Treatment
3 IUI, 4 IVF, Donor Eggs
Diagnosis
Poor Egg Quality
9
Strengths [of NYU - 1st Ave clinic]: top talent, eminent research and treating physicians, deep bench, efficient protocols. Weaknesses: big place, big staff, standardization can make certain aspects of treatment feel cookie-cutter. Also, they were constantly asking for money up front. I know the process is expensive, and I know insurance often doesn't cover it, or doesn't cover much, but sometimes I felt like NYU was more interested in my wallet than my womb...
+ Read more
Age
43 - 50
Treated
2003 - 2010
Success with this Doc
Yes
Race
European, Ashkenazi Jewish
Income
$200K - $499K
Occupation
Lawyer
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
3 IUI, 4 IVF, Donor Eggs
Diagnosis
Poor Egg Quality
9
Describe your experience with NYU.
Strengths: top talent, eminent research and treating physicians, deep bench, efficient protocols. Weaknesses: big place, big staff, standardization can make certain aspects of treatment feel cookie-cutter. Also, they were constantly asking for money up front. I know the process is expensive, and I know insurance often doesn't cover it, or doesn't cover much, but sometimes I felt like NYU was more interested in my wallet than my womb.
During treatment, did you feel like you were treated like a number or a human?
Dr. Noyes treated me like a human being. Sometimes I felt like a bit of a number while waiting to see her and while interacting with others at NYU. it is a big place.
Describe your experience with the nursing staff.
The nurses were generally efficient and competent, and most were also friendly. But it is a big staff and you did not always gets someone you felt simpatico with.
How was your experience with Nicole Noyes?
I saw Dr. Noyes a long time ago -- 1999-2000. I was 42 years old and had failed a number of IUI and IVC rounds with injectable hormones, as well as two previous donor egg attempts at a different clinic. Dr. Noyes was straightforward, candid, warm but a bit brisk (I am OK with that), and made it clear that she would give you as much or as little detail as you wanted. She told me at the first visit that she thought she could get me pregnant "one way or another," and she did. She originally planned to go straight to a donor egg cycle, but while waiting for a donor I unexpectedly got pregnant the old fashioned way (courtesy of my husband) for about ten minutes, until I had an early miscarriage. Still, that was enough evidence to prompt Dr. Noyes to suggest one more cycle using my own eggs. We tried that, but it did not work. Next, a donor became available and we had a long talk about how many embryos to implant. I wanted to be aggressive, in light of my age and history. Dr. Noyes eventually agreed to 4, with all kinds of contingency plans if I ended up with too many. As it turned out, one took. Dr. Noyes discharged me from the fertility clinic at 3 months but sent a lovely note when my first daughter was born. Somewhat amazingly, I got pregnant again -- also the old-fashioned way -- when daughter #1 was 6 months old. Even though Dr. Noyes had nothing to do with that (except, perhaps, in the karmic sphere) and she sent another lovely note when my second daughter was born. Both girls are now in high school.
What one piece of advice would you give a prospective patient of Nicole Noyes?
Don't be shy. She responds well to questions: ask them.
Describe the protocols Nicole Noyes used in your cycles and their degree of success.
See above. I don't remember any of the names of the drugs.
Describe the costs associated with your care under Nicole Noyes.
Don't recall the details. It was a lot, and most was not covered by insurance.
9
Doctor
Nicole Noyes
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
NYU
NY - 1st Ave
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
39
Treated
2010
Success with this Doc
13 Eggs Frozen
Treatment
2 Egg Freezing (cancer)
Diagnosis
10
The clinic [NYU - 1st Ave] gets good results which is the most important thing. However, it does feel like a factory with so many people going in and out of the clinic and meeting different doctors and different nurses each time you visit the clinic...The clinic was open between 7am and 9am which made it very convenient with work. For the most part, the wait was about 15 minutes. The clinic ran fairly smoothly...I did not have a care coordinator but Wana was very involved in my care. She was helpful at instructing me about how to do the injections. Also, she assisted me when I ran out of medicine and needed to expedite orders the pharmacy.
+ Read more
Age
39
Treated
2010
Success with this Doc
13 Eggs Frozen
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 Egg Freezing (cancer)
Diagnosis
10
Describe your experience with NYU.
The clinic gets good results which is the most important thing. However, it does feel like a factory with so many people going in and out of the clinic and meeting different doctors and different nurses each time you visit the clinic.
During treatment, did you feel like you were treated like a number or a human?
Dr. Noyes took a lengthy amount of time with me at my initial consultation. She explained things very clearly and took time with me as I was overwhelmed by the whole process.
Describe your experience with your nurse.
I did not have a care coordinator but Wana was very involved in my care. She was helpful at instructing me about how to do the injections. Also, she assisted me when I ran out of medicine and needed to expedite orders the pharmacy.
How was your experience with Nicole Noyes?
She is a guru in the field and has special expertise around protecting women like myself who are also undergoing treatment for breast cancer. It was disappointing to me that I only saw Dr. Noyes though at the initial consultation and then at the egg retrievals.
What one piece of advice would you give a prospective patient of Nicole Noyes?
Don't expect warm and fuzzy but a very experienced doctor who will get you good results.
Describe the protocols Nicole Noyes used in your cycles and their degree of success.
I do not remember the entire regiment of medicine I took but I did take the follicle stimulating hormone Gonal F my first round and then switched to a different stimulating medicine the second round in an effort to produce more eggs; although, I produced about the same amount. I was also on Femara to protect me as I had hormone related breast cancer.
Describe your experience with your monitoring appointments.
The clinic was open between 7am and 9am which made it very convenient with work. For the most part, the wait was about 15 minutes. The clinic ran fairly smoothly.
Describe the costs associated with your care under Nicole Noyes.
I received financial assistance from Live Strong so each cycle was discounted. My cost per cycle was $6750.
8
Doctor
Nicole Noyes
Communication
Compassion
Adaptability
Frequency seen during appointments
10
Clinic
NYU
NY - 1st Ave
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
Treated
Success with this Doc
9 Eggs Frozen
Treatment
9 Egg Freezing
Diagnosis
7
It [NYU Fertility] is a busy clinic. It's like the DMV. Take a number and you will be called. Packed to the gills!...Autumn is awesome. She is very compassionate, patient and sweet. I really like her as my coordinator...10k for the procedure/labs/sonograms (all those included under the number), about 10k for all the meds(depending on how your body responds to her treatment plan with meds can make cheaper or more expensive), 1200-1400 for anesthesiologist for egg retrieval
+ Read more
Age
Treated
Success with this Doc
9 Eggs Frozen
Race
Prefer not to answer
Income
$200K - $499K
Occupation
Doctor
Order & Number of Docs Seen
1 Doc Seen
Treatment
9 Egg Freezing
Diagnosis
7
Describe your experience with NYU.
It is a busy clinic. It's like the DMV. Take a number and you will be called. Packed to the gills!
During treatment, did you feel like you were treated like a number or a human?
She was very candid about her own personal life. She made me feel like she could relate to my plight of being a physician, busy, hard working and having not met the right man yet. She was very forthright about her own struggles as a female physician. I felt like she understood me and didn't judge me.
Describe your experience with your nurse.
Autumn is awesome. She is very compassionate, patient and sweet. I really like her as my coordinator.
How was your experience with Nicole Noyes?
I felt she showed compassion on my initial visits. My first retrieval yielded 7 eggs. My second only 2. When I came out of moderate sedation, i was very tearful that only 2 eggs had been retrieved. In their make shift PACU she seemed rushed and didn't really console me. I guess she was busy, but it did put me off a bit with her. I also didn't feel like she really adjusted my hormone dosages the second time to yield more eggs. I felt like she kept the same protocol sh had for my first retrieval. I wish she would have altered it and maybe I would have gotten more eggs.
What one piece of advice would you give a prospective patient of Nicole Noyes?
She is very open with sharing her own personal stories, but she isn't warm and fuzzy. If you are looking for warm and fuzzy, you won't get that from her.
Describe the protocols Nicole Noyes used in your cycles and their degree of success.
She used Follistim, Menopur, Ganirelex
Describe your experience with your monitoring appointments.
A cattle call. So many women there waiting for labs and sono. Very busy!
Describe the costs associated with your care under Nicole Noyes.
10k for the procedure/labs/sonograms (all those included under the number), about 10k for all the meds(depending on how your body responds to her treatment plan with meds can make cheaper or more expensive), 1200-1400 for anesthesiologist for egg retrieval
7
Doctor
Nicole Noyes
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
NYU
NY - 1st Ave
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
4
Age
Treated
Success with this Doc
Yes
Treatment
3 IUI
Diagnosis
4
I thought that the clinic [NYU] felt like a total factory...you will not have a personal relationship with your doctor- it is a big place and you will be thrown into the system- you will deal with a different person each time that you go in...I had some doctors who were cold and not helpful and did not explain things to me and made me feel dumb about questions or scheduling etc...the phone system sucked, it took me weeks to schedule a phone appointment.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
4
Describe your experience with NYU.
I thought that the clinic felt like a total factory- I think that if you want to go in and get IVF then thats what they do- thats what they are comfortable doing. That said you will not have a personal relationship with your doctor- it is a big place and you will be thrown into the system- you will deal with a different person each time that you go in- if your ok with that then you should go for it- that sort of attitude was not for me- I had some doctors who were cold and not helpful and did not explain things to me and made me feel dumb about questions or scheduling etc. My actual doctor on the other hand was great when I could arrange a time to meet wither her ( they did not encourage in person but rather phone calls) I was never able to email her directly only thru her assistant which I found insulting and found that other friends of mine did not have that experience at other clinics. Their phone system was bonkers and it was rare to have a person at the clinic pick up the phone instead you have to go thru this long phone system and call center to leave a message- then when they would finally leave a message it would be from a non working number that you could not call back and then would have to call the service again and wait another 3 hours-
During treatment, did you feel like you were treated like a number or a human?
When I actually talked to Dr.Fino she was great on the phone and respected my approach to getting pregnant. That said it was difficult to reach her, the phone system sucked, it took me weeks to schedule a phone appointment. And it felt like a system that was not humanly compassionate.
Describe your experience with your nurse.
I dont remember who was who- but the people taking blood where nice- main nurse that I worked with was super responsible in returning phone calls and calling in results-
How was your experience with Elizabeth Fino?
As a patient I met her once- after that I was thrown into the NYU system. I can't really rate her as I was her patient because I hardly ever dealt with her at all- when I would finally be able to pin her down on the phone I had good clear candid conversations with her- I think she was clear and understood my perspective and honored that- but I did not get any sort of follow up from her and no human communication- even when I got pregnant-
What one piece of advice would you give a prospective patient of Elizabeth Fino?
Be extremely persistent in regards to communication- she will not follow up it is really on you to make extra phone calls and demand calls back and time to talk to her about issues you may have
Describe the protocols Elizabeth Fino used in your cycles and their degree of success.
I only wanted to use IUI as my insurance would not cover anything else- so she helped facilitate that and believed that there were quite a few options with in the IUI cycle that may work for me- so if Clomid wasn't working we could go down a different road in the IUI system. I felt this was really helpful and I really appreciated that she did not push IVF which I was opposed to
Describe the costs associated with your care under Elizabeth Fino.
$1k
7
Doctor
Elizabeth Fino
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
4
Clinic
NYU
NY - 1st Ave
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
Treated
Success with this Doc
?
Treatment
1 IVF, 1 Embryo Freezing
Diagnosis
Male Factor, Other
7
[NYU runs] Like a factory; limited interaction with doctors. Not for those who need their hand held. However, well oiled machine that seems to be working well...Rarely had the same one [nurse] twice; however, all were kind and intelligent. Always received a call back promptly from a nurse when I left a voicemail with the clinic...[monitoring appts] 7-9am. If you get there early, you should be seen within 15-30 minutes. Restrictive hours, though....$15.5k for cycle with PGS, $3k for meds and $5k for PGS
+ Read more
Age
Treated
Success with this Doc
?
Race
European
Income
$200K - $499K
Occupation
Investor
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF, 1 Embryo Freezing
Diagnosis
Male Factor, Other
7
Describe your experience with NYU.
Like a factory; limited interaction with doctors. Not for those who need their hand held. However, well oiled machine that seems to be working well.
During treatment, did you feel like you were treated like a number or a human?
When I spoke directly with Doctor Fino (after my first cycle ended and I received my PGS results), I found her to be helpful, understanding and willing to go into as much detail as I needed. I felt more like a number during the cycle itself, going into the clinic and seeing a different doctor each time and receiving a call from a different nurse each time. I found it difficult to get in touch with Doctor Fino without scheduling a call a week out.
Describe your experience with the nursing staff.
Rarely had the same one twice; however, all were kind and intelligent. Always received a call back promptly from a nurse when I left a voicemail with the clinic.
How was your experience with Elizabeth Fino?
My interaction with her was limited other than determining a plan of action pre- and post-cycle. I never doubted her abilities, but did not have direct contact with her during the course of treatment to explain why certain decisions around timing and hormone levels were being made.
What one piece of advice would you give a prospective patient of Elizabeth Fino?
Understand that you will not see her directly or be able to access her directly during cycles, but rest assured that the clinic is a well oiled machine.
Describe the protocols Elizabeth Fino used in your cycles and their degree of success.
First time was typically 300 Follistim and 150 Menapur. For this current cycle, starting an estrogen patch a week before beginning injections to stabilize my estrogen levels and hopefully generate eggs that are more consistent (14 eggs retrieved last time, but many were too mature or too young).
Describe your experience with your monitoring appointments.
7-9am. If you get there early, you should be seen within 15-30 minutes. Restrictive hours, though.
Describe the costs associated with your care under Elizabeth Fino.
$15.5k for cycle with PGS, $3k for meds and $5k for PGS
6
Doctor
Elizabeth Fino
Communication
Trustworthiness
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
NYU
NY - 1st Ave
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
6
Age
Treated
Success with this Doc
No
Treatment
4 IUI
Diagnosis
Unexplained
6
My experience at NYU was pleasant. Wait times were not long and the clinic was not super crowded. The nurses have a good eye as they were able to catch things my previous RE didn't catch. They are all very patient even when I called many times...The nurses and other staff are very caring and patient. They return phone calls and emails promptly. When I needed a copy of my records emailed to me they had it done very quickly.
+ Read more
Age
Treated
Success with this Doc
No
Race
Middle Eastern, Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI
Diagnosis
Unexplained
6
Describe your experience with NYU.
My experience at NYU was pleasant. Wait times were not long and the clinic was not super crowded. The nurses have a good eye as they were able to catch things my previous RE didn't catch. They are all very patient even when I called many times.
During treatment, did you feel like you were treated like a number or a human?
It is a smaller clinic less doctors. The nurses really care and return phone calls/ and emails Promptly
Describe your experience with your nurse.
The nurses and other staff are very caring and patient. They return phone calls and emails promptly. When I needed a copy of my records emailed to me they had it done very quickly.
How was your experience with James Grifo?
Dr. Grifo is very straight forward and says it like it is. He is very into his statistics and its all about the numbers. He provides you with the different options for you to make the decision. To me he basically admitted that he has no idea why I am not conceiving and said its a luck game. He even said "If you tried naturally for 5 years you would probably get pregnant". He said if I want to rush he would do IVF(which is costly) but then also suggested I try 3 letrizole IUI cycle after having 3 failed clomid IUI cycles. With Dr. Grifo I tried 1 letrizole cycle which unfortunately failed. I suggested to try an injectable IUI cycle as I wanted to try something new; however, he did not agree with that and said that he would want to do IVF instead of injectables. I did not understand from him or his nurses why it is a problem to try injectables before IVF. Also I have an autoimmune condition; however, he does not believe it affects my infertility; however, he was open to me being on certain medications such as blood thinners if needed during a cycle. But they would have to be prescribed by another Dr. such as hematologist, rheumatologist , RI. Right now I put a hold on treatment as i am moving apartments, i am looking into a Dr. who will try an injectable IUI
What one piece of advice would you give a prospective patient of James Grifo?
Dr. Grifo may come off as cold and standoffish; however, you should not be afraid to ask any questions. I would encourage to ask as many questions as possible and pick his very knowledgeable brain. Be your own advocate!
Describe the protocols James Grifo used in your cycles and their degree of success.
I did 1 Letrizole IUI cycle with ovadril, I produced 2 follicles 1 large the other smaller. Unfortunately it resulted in a negative pregnancy test. He used Letrizole to try something different because I had 3 failed clomid IUI. He also re-tested my platelet count because they appeared to be slightly below the norm. I was very happy they caught the low platelet count because when I was at RMA they missed it. His nurses were reviewing my records from RMA and noticed this low platelet count. I went to a hematologist and turned out to be the platelets were not such a big issue.
Describe the costs associated with your care under James Grifo.
My IUI was covered by insurance; however, I had to pay for the Ovardril approximately $75 and ultra sounds were applied to my deductible which was about a total of $198
5
Doctor
James Grifo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
NYU
NY - 1st Ave
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
4
Age
33
Treated
2016
Success with this Doc
No
Treatment
4 IUI
Diagnosis
Anovulation, PCOS, Unexplained
4
[NYU] Strengths - they have experience and see a high volume of patients so probably know each and every possible case or explanation. Weaknesses - very little doctor content, feels like a factory, nurses and billing are impossible to get on the phone. You will call 4 times, and every time they will say you will hear a response in by end of day, and you do not. It gets extremely frustrating on top of everything else that goes along with this process.
+ Read more
Age
33
Treated
2016
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI
Diagnosis
Anovulation, PCOS, Unexplained
4
Describe your experience with NYU.
Strengths - they have experience and see a high volume of patients so probably know each and every possible case or explanation. Weaknesses - very little doctor content, feels like a factory, nurses and billing are impossible to get on the phone. You will call 4 times, and every time they will say you will hear a response in by end of day, and you do not. It gets extremely frustrating on top of everything else that goes along with this process.
During treatment, did you feel like you were treated like a number or a human?
Dr. Fino is very nice and has good bedside manner.
Describe your experience with the nursing staff.
Nursing staff are better in person. It's impossible to get them on the phone. Much better off stalking them in person.
What specific things went wrong at this clinic?
  • Failed to send your chart to another clinic
How was your experience with Elizabeth Fino?
I think Dr. Fino is very kind and explains all of your options well. However, in my 9 months of treatment, I only saw her twice. She does seem very busy nonetheless so your time with her is limited.
What one piece of advice would you give a prospective patient of Elizabeth Fino?
Lower expectations of doctor facetime/contact. Doctor is difficult to get ahold of by phone.
Describe the protocols Elizabeth Fino used in your cycles and their degree of success.
I was on 9 cycles of Letrozole with no changes in treatment over the course of that time. In addition, I had one surgery to remove a polyp that she thought might improve my chances.
Describe the costs associated with your care under Elizabeth Fino.
IUI cycles top to bottom are about $1500-2000 per month depending on the monitoring costs. As I move onto frozen transfer IVF, it is estimated it would cost about $18k top to bottom.
6
Doctor
Elizabeth Fino
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
4
Clinic
NYU
NY - 1st Ave
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
35 - 37
Treated
2014 - 2016
Success with this Doc
Yes
Treatment
1 IUI, Donor Sperm
Diagnosis
Uterine Fibroids
10
He's [Dr. James Grifo] extremely knowledgeable. He's honest. He always told me all the pros and cons to each option and there was never any pressure. He pretty much lets you decide how you want to go. And he has an excellent personal manner. I definitely would recommend him to a friend...It's [NYU Fertility] very efficient and well run. It's busy and very popular. It can be somewhat factory like. Honestly, there is just no other efficient way to get that many people through the process. However, they always gave me the time I needed.
+ Read more
Age
35 - 37
Treated
2014 - 2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Lawyer
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, Donor Sperm
Diagnosis
Uterine Fibroids
10
Describe your experience with NYU.
It's very efficient and well run. It's busy and very popular. It can be somewhat factory like. Honestly, there is just no other efficient way to get that many people through the process. However, they always gave me the time I needed.
During treatment, did you feel like you were treated like a number or a human?
Dr. Grifo is very nice. He was always very pleasant and personable. He is a very caring physican.
Describe your experience with the nursing staff.
The nursing staff is very efficient and nice. They generally got me in and out quickly in the mornings and had a good bedside manner. If I had a question, I generally got a timely call back. The one thing I would say is that the practice is very busy, so sometimes you have to be a little aggressive to make sure you get a call back or get taken care of quickly. However, I never felt like they weren't trying to give me a good experience. It's just hard with so many patients. The quality of the care was always great though.
How was your experience with James Grifo?
He's extremely knowledgeable. He's honest. He always told me all the pros and cons to each option and there was never any pressure. He pretty much lets you decide how you want to go. And he has an excellent personal manner. I definitely would recommend him to a friend.
What one piece of advice would you give a prospective patient of James Grifo?
Make your appointment ASAP. The wait for a first appointment is like 2 months.
Describe the costs associated with your care under James Grifo.
My workup was paid for by insurance. My IUI was supposed to be covered by insurance but the insurance said my numbers were low, and they refused to cover IUI without drugs, so I paid for it myself rather than use drugs I didn't think I needed. I got pregnant on the first try. :)
10
Doctor
James Grifo
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
10
Clinic
NYU
NY - 1st Ave
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
37
Treated
2016
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve
7
Ugly, inconvenient offices. Billing is on top of things when they want your money but not so much when you have questions or need a refund. The monitoring works like clockwork... I liked the nurses who did my monitoring. They were great. The nurses during and after egg retrieval were horrible...She's [Dr. Brooke Hodes-Wertz] the right doctor for me. She's just the right mix of facts and optimism. I didn't see her often, though, and sometimes I didn't know what the next step in the process was. (Though in her defense things didn't go according to plan)...We did 3 rounds of IUI with clomid that were unsuccessful. Then we moved on the IVF with Follistim, Cetrotide, Menapur, and Ovudrel. With our AMH and stats, we were expected to produce 0-1 embryos per cycle. We got 5, and 3 were normal post PGS. So we only had to do one round.
+ Read more
Age
37
Treated
2016
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve
7
Describe your experience with NYU.
Ugly, inconvenient offices. Billing is on top of things when they want your money but not so much when you have questions or need a refund. The monitoring works like clockwork.
During treatment, did you feel like you were treated like a number or a human?
She's very straight forward. My situation wasn't great but she wasn't overly apologetic about it - she told me the facts and gave me a plan. It helped keep me hopeful and not focused on my bad stats.
Describe your experience with the nursing staff.
I liked the nurses who did my monitoring. They were great. The nurses during and after egg retrieval were horrible.
How was your experience with Brooke Hodes-Wertz?
She's the right doctor for me. She's just the right mix of facts and optimism. I didn't see her often, though, and sometimes I didn't know what the next step in the process was. (Though in her defense things didn't go according to plan).
What one piece of advice would you give a prospective patient of Brooke Hodes-Wertz?
Be proactive. If you want to see her or talk to her, make the appointment. If you have questions, ask.
Describe the protocols Brooke Hodes-Wertz used in your cycles and their degree of success.
We did 3 rounds of IUI with clomid that were unsuccessful. Then we moved on the IVF with Follistim, Cetrotide, Menapur, and Ovudrel. With our AMH and stats, we were expected to produce 0-1 embryos per cycle. We got 5, and 3 were normal post PGS. So we only had to do one round.
Describe your experience with your monitoring appointments.
Pretty efficient. No complaints except that all the monitoring is annoying.
Describe the costs associated with your care under Brooke Hodes-Wertz.
I have excellent insurance so all we paid for was the PGS testing and the cost to biopsy in addition to th cryo fees to freeze the blastocysts
10
Doctor
Brooke Hodes-Wertz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
NYU
NY - 1st Ave
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
33 - 40
Treated
2003 - 2010
Success with this Doc
No
Treatment
3 IUI, 4 IVF
Diagnosis
Male Factor, Unexplained
10
The facility, I felt, was private and the nurses took care of you. The billing was the billing, who likes to hand over $10K, but the billing staff was pleasant and provided me with what I needed....[The nurses were] a multitude of ages and personalities. All competent, all caring. Some were better at explanations and follow through, but I did not have any negative experiences. I also liked to talk to them and show an interest in their own lives, they knew so much about me, I felt they would like someone to show an interest in what was happening in their lives.
+ Read more
Age
33 - 40
Treated
2003 - 2010
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 4 IVF
Diagnosis
Male Factor, Unexplained
10
Describe your experience with NYU.
The facility, I felt, was private and the nurses took care of you. The billing was the billing, who likes to hand over $10K, but the billing staff was pleasant and provided me with what I needed.
During treatment, did you feel like you were treated like a number or a human?
Had direct contact with her and discussed the treatment failures, she felt the disappointment I experienced as well.
Describe your experience with the nursing staff.
A multitude of ages and personalities. All competent, all caring. Some were better at explanations and follow through, but I did not have any negative experiences. I also liked to talk to them and show an interest in their own lives, they knew so much about me, I felt they would like someone to show an interest in what was happening in their lives.
How was your experience with Nicole Noyes?
She is smart, and tells it like it is. I appreciated her sense of humor. I didn't ask alot of questions, because I didn't feel the need to. I'm not a doctor, but I am smart, and I trusted her expertise. If you are older, she indicates that will work against you. She did follow up with me.
What one piece of advice would you give a prospective patient of Nicole Noyes?
Be prepared that she will be honest. She is not going to sugar coat your chances.
Describe the protocols Nicole Noyes used in your cycles and their degree of success.
I was prescribed the usual IVF protocols and each cycle produced eggs and embryos, but for some reason there was a failure to implant.
Describe your experience with your monitoring appointments.
Depended on the day, I was taken in the order I got there. Sometimes there was a line, sometimes not. I tried to get there early and get in and out.
Describe the costs associated with your care under Nicole Noyes.
$8K per cycle
10
Doctor
Nicole Noyes
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
NYU
NY - 1st Ave
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
35 - 38
Treated
2013 - 2016
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Endometriosis, Unexplained
10
[NYU Fertility's] Strengths: extremely well-organized, with cutting-edge knowledge of procedures and expertise. Weaknesses: Sometimes it can be hard to get in touch of nurses by phone....Grifo is a straight-forward communicator, meeting with my husband and I a few times to talk about options and setting up a treatment plan. I felt he was doing evidence-based (rather than anecdote-based) medicine, and I got great results.
+ Read more
Age
35 - 38
Treated
2013 - 2016
Success with this Doc
Yes
Race
European, Ashkenazi Jewish
Income
$100K - $199K
Occupation
Professor
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
Endometriosis, Unexplained
10
Describe your experience with NYU.
Strengths: extremely well-organized, with cutting-edge knowledge of procedures and expertise. Weaknesses: Sometimes it can be hard to get in touch of nurses by phone.
During treatment, did you feel like you were treated like a number or a human?
Grifo is one of very few doctors who doesn't talk down to his patients, but instead equips them with the information they need to decide on a course of action. I really appreciate that! I suspect this is partly because he is *not* insecure and because he is well-informed (partly due to undertaking research himself).
Describe your experience with the nursing staff.
There is a team of people you deal with. I found them all very nice in person. My one complaint is that they could be difficult to reach by phone. My calls, even during business hours to the nursing staff, often went to the answering service. If you have a busy schedule, it can be easy to miss the call they place back resulting in a lot of frustrating phone tag.
How was your experience with James Grifo?
Grifo is a straight-forward communicator, meeting with my husband and I a few times to talk about options and setting up a treatment plan. I felt he was doing evidence-based (rather than anecdote-based) medicine, and I got great results.
What one piece of advice would you give a prospective patient of James Grifo?
Take advantage of his expertise, and don't hesitate to ask questions.
Describe your experience with your monitoring appointments.
Very easy, usually a wait of less than 20 minutes.
10
Doctor
James Grifo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
NYU
NY - 1st Ave
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
35 - 37
Treated
2014 - 2016
Success with this Doc
?
Treatment
4 IUI
Diagnosis
Unexplained
10
Orientation session [at NYU] that you must attend is very informative. Billing is straightforward for the most part, however those on the staff who are responsible for processing pre-authorizations of insurance are not the most responsive always -- you need to be persistent at times to get the information you need....The costs quickly add up; estimate ~$25-30K for first cycle (including PGS, meds, anaesthesia), that doesn't include the $4K per transfer after the initial.
+ Read more
Age
35 - 37
Treated
2014 - 2016
Success with this Doc
?
Race
East Asian
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI
Diagnosis
Unexplained
10
Describe your experience with NYU.
Orientation session that you must attend is very informative. Billing is straightforward for the most part, however those on the staff who are responsible for processing pre-authorizations of insurance are not the most responsive always -- you need to be persistent at times to get the information you need.
During treatment, did you feel like you were treated like a number or a human?
Dr. Grifo is a highly professional, honest and caring doctor, who doesn't try to 'sell' you on any fertility services. In the several meetings I have had with him, he has always been very frank yet warm, ready to share with us data from his years of research and work, and also understand how that understanding should be applied to us.
Describe the protocols James Grifo used in your cycles and their degree of success.
Unexplained fertility on our part, so we tried 4 IUI's (1 natural, 3 with clomid) which all failed. This time around we are doing our first IVF with frozen transfer, and I was put on follistim, menopur and cetrotide with lupron trigger. I was responding very well to the medications (estradiol to ~5,000), so the dosage was taken down over the stimulation period.
Describe the costs associated with your care under James Grifo.
The costs quickly add up; estimate ~$25-30K for first cycle (including PGS, meds, anaesthesia), that doesn't include the $4K per transfer after the initial.
10
Doctor
James Grifo
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
10
Clinic
NYU
NY - 1st Ave
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
38 - 39
Treated
2015 - 2016
Success with this Doc
?
Treatment
1 IUI, Donor Eggs
Diagnosis
Diminished Ovarian Reserve
7
NYU was a pretty seamless, easy operation for me. The doctors were reachable, monitoring easy... even billing was pretty straight-forward. What I didn't like was the very safe approach, and the wait for ultrasounds....The nurses were responsive when called -- always returned phone calls and gave directions clearly. During morning monitoring were pretty aloof, but did the job and got patients in and out of bloodwork quickly. Ultrasounds took quite a bit longer (I'm sure that was more about the doctors than the nurses).
+ Read more
Age
38 - 39
Treated
2015 - 2016
Success with this Doc
?
Race
European
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, Donor Eggs
Diagnosis
Diminished Ovarian Reserve
7
Describe your experience with NYU.
NYU was a pretty seamless, easy operation for me. The doctors were reachable, monitoring easy... even billing was pretty straight-forward. What I didn't like was the very safe approach, and the wait for ultrasounds.
Describe your experience with the nursing staff.
The nurses were responsive when called -- always returned phone calls and gave directions clearly. During morning monitoring were pretty aloof, but did the job and got patients in and out of bloodwork quickly. Ultrasounds took quite a bit longer (I'm sure that was more about the doctors than the nurses).
How was your experience with Frederick Licciardi?
Dr. Licciardi was recommended to us by my OB/GYN. He was very sympathetic to our specific challenges, and at first I felt in great hands. But after many months of poor results, I never felt like he went above and beyond for us, or was willing to try new, different, or outside-of-the-box ideas/treatments.
What one piece of advice would you give a prospective patient of Frederick Licciardi?
He's been doing this a long time and has loads of experience, but if I was to do this all again, I'd have pushed for more aggressive treatment -- or recommendation on alternate measures (donor, GC, etc.).
5
Doctor
Frederick Licciardi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
NYU
NY - 1st Ave
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
42 - 43
Treated
2015 - 2016
Success with this Doc
31 Eggs Frozen
Treatment
3 Egg Freezing, 3 Embryo Freezing, Donor Sperm
Diagnosis
7
The nursing staff is phenomenal at NYU...Efficient and not unpleasant, although assembly line...I had mild OHSS post treatment. There are medications that can be given to diminish this (ganirelex or cetrotide for a few days). While the other clinics I have been to were willing to provide that, NYU will not, which makes the recovery time much more prolonged and difficult...
+ Read more
Age
42 - 43
Treated
2015 - 2016
Success with this Doc
31 Eggs Frozen
Race
Ashkenazi Jewish
Income
$500K
Occupation
Investor
Order & Number of Docs Seen
1st of 3 Docs
Treatment
3 Egg Freezing, 3 Embryo Freezing, Donor Sperm
Diagnosis
7
Describe your experience with NYU.
I had mild OHSS post treatment. There are medications that can be given to diminish this (ganirelex or cetrotide for a few days). While the other clinics I have been to were willing to provide that, NYU will not, which makes the recovery time much more prolonged and difficult.
During treatment, did you feel like you were treated like a number or a human?
Dr. Grifo is incredibly knowledgeable and overall is a great doctor. However, the time taken with me as a patient was higher at other clinics, as was the granularity of answers.
Describe your experience with the nursing staff.
The nursing staff is phenomenal at NYU
How was your experience with James Grifo?
Dr. Grifo is a very knowledgeable doctor. My experience overall with NYU was positive, as far as it went. The process itself was straightforward. However, it was unclear at the end of it whether I had enough eggs to be a true insurance policy. Additionally the hormone dose used was higher than at other clinics, where my results were similar.
What one piece of advice would you give a prospective patient of James Grifo?
Ask his thought process behind the hormone doses he chooses. Also ask his viewpoint on whether eggs or embryos makes more sense, given your age and goals.
Describe the protocols James Grifo used in your cycles and their degree of success.
300 follistim, 300 menopur, 5 days clomid, ganirelex
Describe your experience with your monitoring appointments.
Efficient and not unpleasant, although assembly line
Describe the costs associated with your care under James Grifo.
$9200 per egg freeze cycle, $1000 for anesthesia. Med costs were separate and above this
7
Doctor
James Grifo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
NYU
NY - 1st Ave
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
32 - 33
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
8
Strengths [of NYU]: Experience, efficiency, availability Weaknesses: Rotating Dr's every time you go in for an apt.... [The nursing staff were] Efficient and always made themselves available for my questions and explaining the next steps of the process.... 17,500 for retrieval. Total after implantation and drugs was close to ~25k... Dr. Grifo followed a medium aggressive drug plan for me.
+ Read more
Age
32 - 33
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$500K
Occupation
Marketer or PR
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
8
Describe your experience with NYU.
Strengths: Experience, efficiency, availability Weaknesses: Rotating Dr's every time you go in for an apt.
During treatment, did you feel like you were treated like a number or a human?
Made himself accessible for individual phone consultations. Emphasized us knowing about the option of genetic screening, which was important to us.
Describe your experience with the nursing staff.
Efficient and always made themselves available for my questions and explaining the next steps of the process.
How was your experience with James Grifo?
Dr. Grifo provided excellent care and clearly made us aware of the process and managed expectations appropriately. He made himself available for phone consultations during each step of the process.
What one piece of advice would you give a prospective patient of James Grifo?
Ensure to keep track of your own records of hormones, blood tests etc.
Describe the protocols James Grifo used in your cycles and their degree of success.
Dr. Grifo followed a medium aggressive drug plan for me. I do not recall the exact protocol, but I did not respond as expected and only ended up having one ovary really respond and 3 eggs retrieved. Luckily, we had one healthy blastocyst that resulted in a healthy pregnancy.
Describe your experience with your monitoring appointments.
Very efficient and the Dr's were mostly great to work with.
Describe the costs associated with your care under James Grifo.
17,500 for retrieval. Total after implantation and drugs was close to ~25k
8
Doctor
James Grifo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
NYU
NY - 1st Ave
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
46
Treated
2015
Success with this Doc
Yes
Treatment
10 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Uterine Fibroids
10
Natalie [NYU Fertility nurse] is warm, friendly, a great communicator and very supportive. She always took the time to stop by and say hi when she same I had checked in for blood draws which was completely unnecessary but showed how dedicated she is to her patients. All directions were clear and she helped with pharmacies when prescriptions were delayed. I couldn't have asked for a better nurse.
+ Read more
Age
46
Treated
2015
Success with this Doc
Yes
Race
European, Latino
Income
$200K - $499K
Occupation
Business Executive
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
10 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Uterine Fibroids
10
During treatment, did you feel like you were treated like a number or a human?
Every step of the way and even now that I am under the care of an OB, Dr Hodes and her nurse Natalie continue to support me. They are are excited as we are at the outcome of our procedure and we always available during treatments and treated us with great respect and honesty.
Describe your experience with your nurse.
Natalie is warm, friendly, a great communicator and very supportive. She always took the time to stop by and say hi when she same I had checked in for blood draws which was completely unnecessary but showed how dedicated she is to her patients. All directions were clear and she helped with pharmacies when prescriptions were delayed. I couldn't have asked for a better nurse.
How was your experience with Brooke Hodes-Wertz?
Dr Hodes was completely candid from the get go but very confident of a positive outcome. She did everything necessary to prepare me for transfer and adjusted the course if things weren't working, always communicating why and what she was trying to achieve. I felt like I was her only patient!
What one piece of advice would you give a prospective patient of Brooke Hodes-Wertz?
Give her a chance. She is probably more junior than some of the other doctors within NYU but is very nurturing, honest and ultimately skilled in what she does.
10
Doctor
Brooke Hodes-Wertz
Communication
Trustworthiness
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
NYU
NY - 1st Ave
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
34
Treated
2015
Success with this Doc
Yes
Treatment
1 IVF, 1 Egg Freezing
Diagnosis
9
All of the drs and nurses I met in the practice [NYU] were kind and caring. It's easy to become just a number, but the staff makes sure you don't feel that way...There are many other doctors and nurses that you will see on a daily basis once your treatment starts. Each dr in the practice has a specific day when they do transfers, retrievals and other procedures. Which dr you get depends on your cycle and the day of the week. Don't be disappointed- dr Licciardi still knows what's happening to his patients...Hours are between 6-9 the earlier you arrive the quicker. Those that come closer to 9 have a long wait
+ Read more
Age
34
Treated
2015
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
Occupation
Graphic Designer
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF, 1 Egg Freezing
Diagnosis
9
During treatment, did you feel like you were treated like a number or a human?
Dr Licciardi is amazing! He was always available to answer any questions, concerns etc. All of the drs and nurses I met in the practice were kind and caring. It's easy to become just a number, but the staff makes sure you don't feel that way.
Describe your experience with your nurse.
Nurses were very good
How was your experience with Frederick Licciardi?
First impression was great. My husband and I felt comfortable within a few minutes of meeting dr Licciardi. He clearly explained all of our options and helped us every step along the way. He was always available to speak with and answer questions, concerns etc...
What one piece of advice would you give a prospective patient of Frederick Licciardi?
Dr Licciardi is part of a large practice. He will not be with you every step of the way. There are many other doctors and nurses that you will see on a daily basis once your treatment starts. Each dr in the practice has a specific day when they do transfers, retrievals and other procedures. Which dr you get depends on your cycle and the day of the week. Don't be disappointed- dr Licciardi still knows what's happening to his patients.
Describe your experience with your monitoring appointments.
efficent. Hours are between 6-9 the earlier you arrive the quicker. Those that come closer to 9 have a long wait
Describe the costs associated with your care under Frederick Licciardi.
Insurance covered it
10
Doctor
Frederick Licciardi
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
9
Clinic
NYU
NY - 1st Ave
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
35 - 37
Treated
2012 - 2014
Success with this Doc
Yes
Treatment
4 IUI, 4 IVF
Diagnosis
10
Nurses were so nice and friendly, they remembered your name, doctor was always available and they don't take thousands of patients so the waiting room isn't a zoo.
+ Read more
Age
35 - 37
Treated
2012 - 2014
Success with this Doc
Yes
Race
European
Income
$500K
Occupation
Marketer or PR
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
4 IUI, 4 IVF
Diagnosis
10
During treatment, did you feel like you were treated like a number or a human?
I was at Cornell for close to a year with horrible results....felt like a cattle call each morning for monitoring and you never saw the same doctor...it was like starting over each time. When we finally switched to NYU and Dr Berkeley the experience couldn't have been more different. Nurses were so nice and friendly, they remembered your name, doctor was always available and they don't take thousands of patients so the waiting room isn't a zoo. I could always see dr berkley what I needed to and he always promptly returned my calls. I am a fi believer that the positive experience and feeling I had under NYU's care was the differences! I had 4 failed cycles with no answers at Cornell and one cycle later at NYU a beautiful daughter with 9 frozen embryos....resulting in my now 6 month old. Success on both tries with Dr Berkeley!!
Describe your experience with the nursing staff.
They were friendly, and always remembered you. My experience at Cornell was so cold and awful that walking into NYU and the nurses greeting you by name was a welcome surprise!
How was your experience with Alan Berkeley?
See previous feedback
What one piece of advice would you give a prospective patient of Alan Berkeley?
Think positively!!
10
Doctor
Alan Berkeley
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
NYU
NY - 1st Ave
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
38 - 41
Treated
2011 - 2014
Success with this Doc
Yes
Treatment
1 IUI, 1 IVF, 1 Egg Freezing
Diagnosis
Other
10
It [NYU Fertility on 1st Avenue] is a bit like a factory. Lots of doctors. Lots of nurses. Very process oriented...It was mostly a well oiled machine but I did have an emergency once where I was injured and worried about the pregnancy. They saw me immediately and my doctor made sure to see me as well.
+ Read more
Age
38 - 41
Treated
2011 - 2014
Success with this Doc
Yes
Race
East Asian
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 1 IVF, 1 Egg Freezing
Diagnosis
Other
10
Describe your experience with NYU.
It is a bit like a factory. Lots of doctors. Lots of nurses. Very process oriented.
During treatment, did you feel like you were treated like a number or a human?
She is a kind doctor who doesn't sugar coat anything but is sensitive enough to treat you well
Describe your experience with the nursing staff.
There are many of them but it was mostly limited to drawing blood and then then a follow up phone call for me. They were all pleasant and helpful.
How was your experience with Elizabeth Fino?
I found her to be extremely competent and realistic. She also had my best interests at heart and was very "real" about how to proceed. I didn't have many choices because of my situation- but she was very optimistic about my course and everything turned out positive for me. I was very lucky!
Describe the protocols Elizabeth Fino used in your cycles and their degree of success.
With any fertility treatment, there are so many emotions. Try to not get too wrapped up and trust them. Maybe I was lucky because things went according to plan, but there were times I didn't see her and I was ok with that. It didn't bother me but I know it bothered other people. I trusted that things were going according to plan and Dr. Fino did not disappoint.
Describe your experience with your monitoring appointments.
It was mostly a well oiled machine but I did have an emergency once where I was injured and worried about the pregnancy. They saw me immediately and my doctor made sure to see me as well.
Describe the costs associated with your care under Elizabeth Fino.
Egg freeze - $12000 Ivf- $7000 OOP
10
Doctor
Elizabeth Fino
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
NYU
NY - 1st Ave
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
3
Age
35
Treated
2016
Success with this Doc
No
Treatment
1 IUI
Diagnosis
Other
3
I felt that I was only one more woman trying to get pregnant [at NYU]. It almost felt like a factory, we all seam to be following the same treatments and schedule. I was never offered some kind of comfort by the nurses. The doctor was very to the point but a bit cold in my opinion. And has you know all woman that are passing thru a treatment have to be almost warriors not only physically but physiologically.
+ Read more
Age
35
Treated
2016
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Other
3
Describe your experience with NYU.
Good space. In my option a bit bad located. Check in is easy. I wish they had mychart active or a patience portal.
During treatment, did you feel like you were treated like a number or a human?
I felt that I was only one more woman trying to get pregnant. It almost felt like a factory, we all seam to be following the same treatments and schedule. I was never offered some kind of comfort by the nurses. The doctor was very to the point but a bit cold in my opinion. And has you know all woman that are passing thru a treatment have to be almost warriors not only physically but physiologically.
Describe your experience with the nursing staff.
They are knowledgeable but quite cold in my option. Felt like I was one more number....
How was your experience with Alan Berkeley?
Dr Alan is very knowledgeable and he does try to get as much of your background history as possible. He does follow up on you if you call or if you have a question. I would say the weakness is that he follows a protocol and doesn't feel that he ajusts the same to the patience needs
What one piece of advice would you give a prospective patient of Alan Berkeley?
make as many questions as you can so that you get all explain. Try to think of those before hand. Ask for psychological support if you need
4
Doctor
Alan Berkeley
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
3
Clinic
NYU
NY - 1st Ave
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve
10
Sometimes feels a bit overwhelming when you walk in and see a large waiting room filled with people [at NYU]. But it moves smoothly and they're prompt to see you, call w bloodwork/medication info and they make everything as easy as possible.... It's a big place and initially you can feel like you could get lost in the shuffle. But they all have a smile on their faces, they are happy to see you, answer your questions and are kind & loving during the monitoring process and retrieval.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
European, Prefer not to answer
Income
$500K
Occupation
Marketer or PR
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve
10
Describe your experience with NYU.
Sometimes feels a bit overwhelming when you walk in and see a large waiting room filled with people. But it moves smoothly and they're prompt to see you, call w bloodwork/medication info and they make everything as easy as possible.
During treatment, did you feel like you were treated like a number or a human?
Dr Fino is kind and compassionate, she has been very reassuring throughout the entire process. She is very smart and good at explaining the medical information so we could understand. She did not rush us in our initial meeting. We had an interesting scenario where we were forced into fertility preservation because of a newly diagnosed cancer, on top of our infertility struggle.
Describe your experience with the nursing staff.
They are extremely kind...it's a big place and initially you can feel like you could get lost in the shuffle. But they all have a smile on their faces, they are happy to see you, answer your questions and are kind & loving during the monitoring process and retrieval.
How was your experience with Elizabeth Fino?
Dr Fino is knowledgable and kind. She is realistic but also supportive and encouraging during a time that can feel hopeless and frustrating. She wants what's best for you and you can feel that she is completely behind you.
What one piece of advice would you give a prospective patient of Elizabeth Fino?
To ask a lot of questions because she will answer you honestly, not sugar coating, but also not making you feel helpless.
Describe the protocols Elizabeth Fino used in your cycles and their degree of success.
Menopur + Gonal F, trigger was Ovridel and Lupron
Describe your experience with your monitoring appointments.
Rather efficient...not terrible waiting times, to be expected.
Describe the costs associated with your care under Elizabeth Fino.
I have UHC/Progyny insurance and it's amazing.
10
Doctor
Elizabeth Fino
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
NYU
NY - 1st Ave
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
34 - 35
Treated
2012 - 2013
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF, 1 Egg Freezing
Diagnosis
Unexplained
10
Well oiled machine. First come, first served. Between the hours of 7am-9am, cycled you through. [Nurses were] Very kind but wish that they would call you prior to 12pm- sometimes you had to wait for results until 4/5pm.
+ Read more
Age
34 - 35
Treated
2012 - 2013
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Sales Representative
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
2 IUI, 1 IVF, 1 Egg Freezing
Diagnosis
Unexplained
10
During treatment, did you feel like you were treated like a number or a human?
The first meeting with him was very personal. He is a big shot doctor and was on the second to have a successful IVF transfer ever so it was nice to see that he was personal as well. He had his own history with infertility that helped him connect
Describe your experience with the nursing staff.
Very kind but wish that they would call you prior to 12pm- sometimes you had to wait for results until 4/5pm
How was your experience with James Grifo?
He was very personable and always was around to schedule a call if we had questions. I do think it's important to always read up and be on top of your own care. My thyroid kept spiking and I felt I needed to be on top of it bec no one else was. This may or may not have contributed to infertility as it wasn't that high (3-4 max), but I had read that fertility doctors did need to see it below 2.5 in order for treatment to be effective. So that's my only complaint... But I truly think he is the best.
What one piece of advice would you give a prospective patient of James Grifo?
Always do your own research and be aware of the right questions to ask.
Describe your experience with your monitoring appointments.
Well oiled machine First come first serve between the hours of 7am-9am Cycled you thru
10
Doctor
James Grifo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
NYU
NY - 1st Ave
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
39
Treated
2014
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Uterine Fibroids
10
The clinic [NYU] was clean which was important . The waiting room was kind of sad, all you see are women with similar issues waiting to be seen. The wait time was rather long too which gives you too much time to think of negative things. One day, while waiting for an appt, I saw what I assumed was a past patient, she had brought in hee baby to introduce to Dr. Keefe and the Receptionist, that made me feel so hopeful.
+ Read more
Age
39
Treated
2014
Success with this Doc
Yes
Race
Prefer not to answer
Income
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Uterine Fibroids
10
Describe your experience with NYU.
The clinic was clean which was important . The waiting room was kind of sad, all you see are women with similar issues waiting to be seen. The wait time was rather long too which gives you too much time to think of negative things. One day, while waiting for an appt, I saw what I assumed was a past patient, she had brought in hee baby to introduce to Dr. Keefe and the Receptionist, that made me feel so hopeful.
During treatment, did you feel like you were treated like a number or a human?
He always called me by my first name
Describe your experience with the nursing staff.
It sort of felt like a factory, the nurses went by my birth date, not name :(
How was your experience with David Keefe?
He spoke Portuguese, as do I so it helped that we had something in common . What I loved the most is that he described very complicated things in a basic way so that i would understand. Instead of a patient, he made me feel like a WARRIOR!
What one piece of advice would you give a prospective patient of David Keefe?
Expect a long time to get an appt with Dr. Keefe.
Describe your experience with your monitoring appointments.
Very very early morning monitoring which I hated but it was necessary or id. e late for work all the time.
Describe the costs associated with your care under David Keefe.
Since insurance covered the majority, all I had to pay out of pocket was 1k
10
Doctor
David Keefe
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
NYU
NY - 1st Ave
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
31 - 32
Treated
2010 - 2011
Success with this Doc
Yes
Treatment
IVF, Donor Eggs
Diagnosis
10
The entire [NYU] practice was great...I called NYU and they talked us through options and put us at the top of the list since we were off it for about 6 months that we thought we had a donor.
+ Read more
Age
31 - 32
Treated
2010 - 2011
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF, Donor Eggs
Diagnosis
10
During treatment, did you feel like you were treated like a number or a human?
The entire practice was great. While on the wait-list for a donor, they called me to tell me they typically don't refer patients to agencies, but one had several girls who fit my profile so we ended up using this agency. Ended up 2 girls backed down - 1 2 weeks before she was set to come for the procedure. It was emotional to say the least. I called NYU and they talked us through options and put us at the top of the list since we were off it for about 6 months that we thought we had a donor. The entire practice treated us very kindly and like we were humans throughout this emotional stage.
How was your experience with James Grifo?
Strengths: he was real and honest and encouraged us to 'stir the pot' with the donor eggs which we really liked. He showed us pictures of his IVF children and made us feel comfortable with the procedures. Weakness: he was speaking at an event the day of my embryo transfer so he didn't perform the day of the big event, which made me upset. However, like the entire process, I just went with the flow and now have two beautiful and healthy twin girls who I love and adore with all my heart.
What one piece of advice would you give a prospective patient of James Grifo?
Request him to be present at the transfer if important to you.
10
Doctor
James Grifo
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
10
Clinic
NYU
NY - 1st Ave
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
38 - 40
Treated
2009 - 2011
Success with this Doc
Yes
Treatment
2 IUI
Diagnosis
Unexplained
10
Very efficient and professional [at NYU - NY - 1st Ave] - checkin with iPads, quick and easy - never a long wait. Staff helpful and friendly...Competent and quick to answer questions. Everyone always friendly, even early in the morning when I usually went in...Be prepared for a wait to get an appointment but once you're in, it's all good...
+ Read more
Age
38 - 40
Treated
2009 - 2011
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$500K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Unexplained
10
Describe your experience with NYU.
Very efficient and professional - checkin with iPads, quick and easy - never a long wait. Staff helpful and friendly.
During treatment, did you feel like you were treated like a number or a human?
We were listened to and treated with respect - and it was obvious he loved helping people create families. He shared things about his own life as well.
Describe your experience with the nursing staff.
Competent and quick to answer questions. Everyone always friendly, even early in the morning when I usually went in.
How was your experience with James Grifo?
We got the results we wanted and were always treated compassionately. I had had a previous bad experience with an HST test and he redid it in a much better way and made me feel like it was the other doctor's fault and not mine. At a time when I felt very vulnerable that my body wasn't doing what it was supposed to do, he never made me feel like it was my fault and he always made me feel like we had options.
What one piece of advice would you give a prospective patient of James Grifo?
Be prepared for a wait to get an appointment but once you're in, it's all good.
Describe the protocols James Grifo used in your cycles and their degree of success.
Both pregnancies -- Clomid (lowest dose) one cycle with monitoring (ultrasound). IUI at the right time and I got pregnant. Very lucky, I know.
Describe the costs associated with your care under James Grifo.
I'm sorry - it was a long time ago. I remember they didn't take my insurance so I had to submit by hand, but they always had the paperwork ready for me. It wasn't cheap, but we weren't expecting it to be.
10
Doctor
James Grifo
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
10
Clinic
NYU
NY - 1st Ave
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
47 - 48
Treated
2015 - 2016
Success with this Doc
?
Treatment
Fertility Medications
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Uterine Fibroids
10
Dr Berkeley [at NYU] was straightforward and didn't sugar coat anything. I really liked that, because I felt I was in the hands of a professional. My husband was really impressed by his down to earth attitude and the fact that the doctor didn't try to sell us onto anything. He was not pushy, it took husband and I 10 months to go ahead with our treatment.
+ Read more
Age
47 - 48
Treated
2015 - 2016
Success with this Doc
?
Race
East Asian, Latino, Other
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
Fertility Medications
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Uterine Fibroids
10
Describe your experience with NYU.
Clean, not crowded, comfortable. Felt expensive yet professional
During treatment, did you feel like you were treated like a number or a human?
In my initial consultation we had a chat about my age, my husband's age, what that meant for my treatment, that I would need to go straight to donor eggs. I really appreciated his frankness.
Describe your experience with the nursing staff.
N/A yet
How was your experience with Alan Berkeley?
Dr Berkeley was straightforward and didn't sugar coat anything. I really liked that, because I felt I was in the hands of a professional. My husband was really impressed by his down to earth attitude and the fact that the doctor didn't try to sell us onto anything. He was not pushy, it took husband and I 10 months to go ahead with our treatment.
What one piece of advice would you give a prospective patient of Alan Berkeley?
Bring your questions, it will be answered by a man of science.
Describe the protocols Alan Berkeley used in your cycles and their degree of success.
I'm getting "cycle-ready" so I am in the beginning stages, I am due to have my uterus filled with saline to test it this week.
Describe the costs associated with your care under Alan Berkeley.
I have insurance so I just pay a small co-pay
10
Doctor
Alan Berkeley
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
NYU
NY - 1st Ave
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
3
Age
41
Treated
2016
Success with this Doc
No
Treatment
5 IVF
Diagnosis
3
The clinic [NYU] was too big, it was like a baby factory. You had to wait in a big waiting room with no privacy for up to an hour sometimes. It was an embarrassing and difficult environment.... Individually they [the nursing staff] were nice, but there were too many patients each day. You did not feel like you received personal service and the wait was long.
+ Read more
Age
41
Treated
2016
Success with this Doc
No
Race
East Asian
Income
$200K - $499K
Occupation
Sales Representative
Order & Number of Docs Seen
1st of 2 Docs
Treatment
5 IVF
Diagnosis
3
Describe your experience with NYU.
The clinic was too big, it was like a baby factory. You had to wait in a big waiting room with no privacy for up to an hour sometimes. It was an embarrassing and difficult environment.
During treatment, did you feel like you were treated like a number or a human?
The clinic is too big and you did not receive personal care.
Describe your experience with the nursing staff.
Individually they were nice, but there were too many patients each day. You did not feel like you received personal service and the wait was long.
How was your experience with Alan Berkeley?
For our only cycle with Dr Berkeley, we used a combination of frozen eggs and fresh eggs, however all of our frozen eggs did not survive the thaw which is very very rare. We do not feel it was handled properly.
What one piece of advice would you give a prospective patient of Alan Berkeley?
Dr Berkely is a bit dated in his methods. He was not very proactive or aggressive in his approach. I felt he was too factual and did not provide sensitivity for patients during a difficult time.
Describe the protocols Alan Berkeley used in your cycles and their degree of success.
Menopur Follistim
Describe the costs associated with your care under Alan Berkeley.
Approximately $15k per cycle
2
Doctor
Alan Berkeley
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
3
Clinic
NYU
NY - 1st Ave
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
31
Treated
2016
Success with this Doc
Yes
Treatment
12 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Unexplained
10
The nursing staff [at NYU] was very sweet and efficient, i never had to wait too long....Be ready for the most direct doctor you have ever met...Dr. Noyes gave me assurance that she would do everything she could to get me pregnant as soon as possible. She could have had me go through 5 more IUs, but instead she understood my urgency and went straight for IVF...She is extremely straight forward and was confident that her team would do what needed to get done to get the results we were looking for. After a couple years of trying, I was very skeptical of a new fertility doctor but she gave me an assurance when others would not. She looked me square in the face after I sat in her office sobbing that she would get me pregnant. And I believed her and 4 months later she did.
+ Read more
Age
31
Treated
2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Business Executive
Order & Number of Docs Seen
1st of 4 Docs
Treatment
12 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Unexplained
10
During treatment, did you feel like you were treated like a number or a human?
Dr. Noyes gave me assurance that she would do everything she could to get me pregnant as soon as possible. She could have had me go through 5 more IUs, but instead she understood my urgency and went straight for IVF.
Describe your experience with the nursing staff.
The nursing staff was very sweet and efficient, i never had to wait too long.
How was your experience with Nicole Noyes?
She is extremely straight forward and was confident that her team would do what needed to get done to get the results we were looking for. After a couple years of trying, I was very skeptical of a new fertility doctor but she gave me an assurance when others would not. She looked me square in the face after I sat in her office sobbing that she would get me pregnant. And I believed her and 4 months later she did.
What one piece of advice would you give a prospective patient of Nicole Noyes?
Be ready for the most direct doctor you have ever met.
Describe the costs associated with your care under Nicole Noyes.
My insurance covered the IVF process so the costs were minimal. If your company is willing, definitely speak to them about adding ART coverage to the health insurance plan. It is NOT considerably more expensive for the org.
10
Doctor
Nicole Noyes
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
NYU
NY - 1st Ave
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
28
Treated
2015
Success with this Doc
Yes
Treatment
2 IUI, 2 IVF
Diagnosis
PCOS
7
This is not the place to go if you're looking for emotional support, but a place to go if you just care about the results.
+ Read more
Age
28
Treated
2015
Success with this Doc
Yes
Race
Income
$50K - $99K
Occupation
Accountant
Order & Number of Docs Seen
4th of 4 Docs
Treatment
2 IUI, 2 IVF
Diagnosis
PCOS
7
During treatment, did you feel like you were treated like a number or a human?
They certainly knew who we were and they were personable. But the clinic operates much like a factory without much emotion or personal care. It's very hard to just speak to the doctor.
Describe your experience with the nursing staff.
some were better than others. some cared and expressed support and emotion. others just kept you moving on
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
How was your experience with Alan Berkeley?
Very competent doctor. Bedside manner is not his strong point and it was hard to get access to him to actually speak to him, but he's very good at explaining the procedures and he knows what he's doing. This is not the place to go if you're looking for emotional support, but a place to go if you just care about the results.
What one piece of advice would you give a prospective patient of Alan Berkeley?
Make sure you ask the questions you want answered. Don't expect to be coddled.
Describe the protocols Alan Berkeley used in your cycles and their degree of success.
treatment strategy worked. he knows what he's doing
Describe your experience with your monitoring appointments.
very busy, but well organized. it's a big clinic. morning hours from 7-9.
Describe the costs associated with your care under Alan Berkeley.
60K
6
Doctor
Alan Berkeley
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
NYU
NY - 1st Ave
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
35 - 36
Treated
2014 - 2015
Success with this Doc
Yes
Treatment
2 IUI
Diagnosis
Unexplained
10
The reception staff [at NYU Fertility] was terrible! I can't even pretend that they weren't. However, all of the nurses and finance people were amazing! The clinic is very reputable and professional...Dr Fino was through and thoughtful and it always felt like she cared. It never felt like a show of interest. She was busy built always felt like she was there only for you.
+ Read more
Age
35 - 36
Treated
2014 - 2015
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Unexplained
10
Describe your experience with NYU.
The clinic is very reputable and professional with the exception of the receptionisht
During treatment, did you feel like you were treated like a number or a human?
Dr Fino was through and thoughtful and it always felt like she cared. It never felt like a show of interest. She was busy built always felt like she was there only for you.
Describe your experience with the nursing staff.
Super amazing at being available and assuring during the process
How was your experience with Elizabeth Fino?
The reception staff was terrible! I can't even pretend that they weren't. However, all of the nurses and finance people were amazing!
What one piece of advice would you give a prospective patient of Elizabeth Fino?
Don't let the receptionist annoy you. Don't be afraid to ask questions
Describe the protocols Elizabeth Fino used in your cycles and their degree of success.
We used IUI and Planned on doing that for 3 rounds. IF unsuccessful we would switch to IVF. Dr Fino was very accommodating. After the first unsuccessful IUI she allowed us to take the IVF classes and prepare for IVF while continuing the IUI treatment. We were luckily successful with the second IUI
10
Doctor
Elizabeth Fino
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
NYU
NY - 1st Ave
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
42
Treated
2016
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Poor Egg Quality
8
NYU is a big clinic but they are a well oiled machine. Arrive early for daily monitoring and you will get in and out quickly. All the nurses are fantastic and billing dept is very easy to deal with....I was covered by insurance and hand minimal out of pocket costs...I like and trust Dr Noyes but wish we had more one on one interaction. I only saw her in person for my intake appt before my first IUI and after two cancelled IVF cycles. All my communication was with the nurses and other Dr's who did my ultrasounds.
+ Read more
Age
42
Treated
2016
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Sales Representative
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI
Diagnosis
Poor Egg Quality
8
Describe your experience with NYU.
NYU is a big clinic but they are a well oiled machine. Arrive early for daily monitoring and you will get in and out quickly. All the nurses are fantastic and billing dept is very easy to deal with.
During treatment, did you feel like you were treated like a number or a human?
Dr Noyes has very practical and no nonsense approach. I felt we were on the same page about my treatment plan and the possible outcomes.
How was your experience with Nicole Noyes?
I like and trust Dr Noyes but wish we had more one on one interaction. I only saw her in person for my intake appt before my first IUI and after two cancelled IVF cycles. All my communication was with the nurses and other Dr's who did my ultrasounds.
What one piece of advice would you give a prospective patient of Nicole Noyes?
If you want to have lots of personal interaction with Dr Noyes she might not be the Dr for you. Also, if you have low ovarian reserve talk to her about aggressive vs non aggressive protocols in advance.
Describe the costs associated with your care under Nicole Noyes.
I was covered by insurance and hand minimal out of pocket costs.
5
Doctor
Nicole Noyes
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
NYU
NY - 1st Ave
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
27 - 28
Treated
2013 - 2014
Success with this Doc
No
Treatment
IUI, 3 IVF
Diagnosis
Diminished Ovarian Reserve
10
I loved it there [at NYU]. However after switching to Cornell I feel on a larger scale Cornell has a better lab...[Dr. Liccardi is a] great doctor. Felt extremely comfortable with him and felt like I was well taken care of even though I didn't receive the results I wanted from him
+ Read more
Age
27 - 28
Treated
2013 - 2014
Success with this Doc
No
Race
Ashkenazi Jewish, Middle Eastern
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1st of 2 Docs
Treatment
IUI, 3 IVF
Diagnosis
Diminished Ovarian Reserve
10
Describe your experience with NYU.
I loved it there. However after switching to Cornell I feel on a larger scale Cornell has a better lab
During treatment, did you feel like you were treated like a number or a human?
I was 26 and diagnosed with dor. Dr Licciardi diagnosed me with one look and after receiving results from my testing Dr Licciardi gave me his cell phone number and walked me through the entire process. He even took the time to console me after a failed cycle while he was in Hawaii with his family. Great doctor. The only reason I switch was for insurance purposes
Describe your experience with the nursing staff.
I honestly don't remember much
How was your experience with Frederick Licciardi?
Great doctor. Felt extremely comfortable with him and felt like I was well taken care of even though I didn't receive the results I wanted from him
What one piece of advice would you give a prospective patient of Frederick Licciardi?
Your in good hands and if you have questions ask hell be happy to help
Describe the protocols Frederick Licciardi used in your cycles and their degree of success.
I don't remember much. I remember estrogen patch with menopur and gonal f and ganerelix
Describe the costs associated with your care under Frederick Licciardi.
Insurance didn't cover any of my treatment so it was about $15,000 each time including ivf icsi and meds
10
Doctor
Frederick Licciardi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
NYU
NY - 1st Ave
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
– Read less
8
Age
40 - 49
Treated
2006 - 2015
Success with this Doc
Yes
Treatment
IVF, 2 Egg Freezing, Donor Eggs
Diagnosis
Diminished Ovarian Reserve
8
This clinic [NYU] has a lot of experience and has worked with many, many clients so they have well developed protocols. Sometimes; however, because they do the treatments so often it becomes routine and they miss things that they should notice that do not exactly fit into their routine...Dr. Noyes is a skilled and experienced clinician. I have personally had only good experiences as her patient. I have referred several other people to her and they did not have as positive experiences as I did.
+ Read more
Age
40 - 49
Treated
2006 - 2015
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF, 2 Egg Freezing, Donor Eggs
Diagnosis
Diminished Ovarian Reserve
8
Describe your experience with NYU.
This clinic has a lot of experience and has worked with many, many clients so they have well developed protocols. Sometimes; however, because they do the treatments so often it becomes routine and they miss things that they should notice that do not exactly fit into their routine.
During treatment, did you feel like you were treated like a number or a human?
I have a long-standing relationship with Dr. Noyes and she treats me like an old friend. She has shown that she cares about me and my outcomes.
Describe your experience with your nurse.
She was always pleasant and clear in her communication.
How was your experience with Nicole Noyes?
Dr. Noyes is a skilled and experienced clinician. I have personally had only good experiences as her patient. I have referred several other people to her and they did not have as positive experiences as I did.
What one piece of advice would you give a prospective patient of Nicole Noyes?
To be personally on top of her own treatment cycle and insist on getting explanations if she notices any discrepencies or if something seems wrong.
Describe your experience with your monitoring appointments.
Monitoring was done in the mornings and the wait times varied at different points.
5
Doctor
Nicole Noyes
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
NYU
NY - 1st Ave
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
38 - 43
Treated
2009 - 2014
Success with this Doc
Yes
Treatment
3 IUI, IVF, Donor Eggs
Diagnosis
10
They [the staff at NYU Fertility Center] are all professionals yet they understand the emotions that infertility brings about and they are very sensitive to that...From our first meeting, Dr. Noyes made us feel like we were in this together and that she was confident that based on my previous cycles, she could get us pregnant.
+ Read more
Age
38 - 43
Treated
2009 - 2014
Success with this Doc
Yes
Race
European
Income
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, IVF, Donor Eggs
Diagnosis
10
During treatment, did you feel like you were treated like a number or a human?
From our first meeting, Dr. Noyes made us feel like we were in this together and that she was confident that based on my previous cycles, she could get us pregnant. She is very honest and straightforward, something that we value very much.
Describe your experience with your nurse.
They are all professionals yet they understand the emotions that infertility brings about and they are very sensitive to that.
How was your experience with Nicole Noyes?
Dr. Noyes enabled us to have our family, so she will always hold a very special place in my heart. We did get to know her perhaps a little more personally than most patients, which just made my husband and I respect her even more. I really can't say enough good things about Dr. Noyes. After our very long tenure at NYU, I missed her.
What one piece of advice would you give a prospective patient of Nicole Noyes?
Dr. Noyes is very honest and straightforward. Sometimes the truth is pretty ugly, but the sooner you know what your situation is, the sooner you can figure out the best course of action.
10
Doctor
Nicole Noyes
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
NYU
NY - 1st Ave
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
37
Treated
2014
Success with this Doc
Yes
Treatment
4 IUI, Donor Sperm
Diagnosis
10
The practice is large and runs like a well oiled machine. We appreciated that monitoring hours were strictly for monitoring. Other clinics also performed IUIs during monitoring hours. NYU also included blood work in their monitoring and not all clinics do.
+ Read more
Age
37
Treated
2014
Success with this Doc
Yes
Race
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, Donor Sperm
Diagnosis
10
Describe your experience with NYU.
The practice is large and runs like a well oiled machine. We appreciated that monitoring hours were strictly for monitoring. Other clinics also performed IUIs during monitoring hours. NYU also included blood work in their monitoring and not all clinics do.
Describe your experience with your nurse.
The nurses and monitoring staff were all fantastic and hugged us goodbye when we graduated from fertility clinic to an OB.
How was your experience with Frederick Licciardi?
Dr. Licciardi was great - very personable and put us at ease immediately. We never felt rushed or pressured to do anything and we began treatments even after declining some recommended testing (HSG). Dr. Licciardi returned phone calls personally and when we were getting impatient and wanted to explore adding medication to our IUIs he suggested another round of natural before going that route and that's the cycle I got pregnant. We now have a two year old and are starting the process again with Dr. Licciardi for baby number two.
10
Doctor
Frederick Licciardi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
NYU
NY - 1st Ave
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
33
Treated
2013
Success with this Doc
Yes
Treatment
1 IUI
Diagnosis
Male Factor
9
I definitely felt like I was treated as an individual [at NYU Fertility]. I understand how some people think it can feel like a factory when you are getting monitored and during the numerous appointments...Understand that you won't see [Dr. Fino] every time you come in for visits (and there will be a lot of them)... Someone was always available to speak with on the phone whenever I had questions.
+ Read more
Age
33
Treated
2013
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Male Factor
9
During treatment, did you feel like you were treated like a number or a human?
I definitely felt like I was treated as an individual. I understand how some people think it can feel like a factory when you are getting monitored and during the numerous appointments. But I would rather get in and out fast since I had to go some many times. Everyone was always nice and friendly and personable during my many many monitoring appointments. Dr. Fino was very nice and gentle and honest.
Describe your experience with your nurse.
Someone was always available to speak with on the phone whenever I had questions.
How was your experience with Elizabeth Fino?
Dr. Fino was very nice, took a lot of time with us listening. Seemed very intelligent and knowledgeable. Gave us all our options.
What one piece of advice would you give a prospective patient of Elizabeth Fino?
Understand that you won't see her every time you come in for visits (and there will be a lot of them). But that she is aware of what's going on and is monitoring everything.
9
Doctor
Elizabeth Fino
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
NYU
NY - 1st Ave
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
5
Age
30
Treated
2014
Success with this Doc
?
Treatment
3 Fertility Medications
Diagnosis
Other
5
NYU is a very busy office, getting an appointment was very tough...There was some confusion a few times in terms of what tests were needed and where they needed to happen.
+ Read more
Age
30
Treated
2014
Success with this Doc
?
Race
Other
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 Fertility Medications
Diagnosis
Other
5
During treatment, did you feel like you were treated like a number or a human?
very busy office, getting an appointment was very tough. I also had to call several times once I had a miscarriage to understand what I had to do next since Dr. Park was away. Staff was kind was in the office (nurses)-- but there was some confusion a few times in terms of what tests were needed and where they needed to happen
Describe your experience with the nursing staff.
front desk staff was horrible.
What specific things went wrong at this clinic?
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
How was your experience with Joonhee Park?
very kind, good bedside manner. thorough with her details.
What one piece of advice would you give a prospective patient of Joonhee Park?
not necessarily warm & fuzzy (which i was okay with)-- but could find that to be not for everyone.
7
Doctor
Joonhee Park
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
5
Clinic
NYU
NY - 1st Ave
Nursing
Operations
Scheduling
Billing
Educational Resources
– Read less
10
Age
32 - 33
Treated
2013 - 2014
Success with this Doc
Yes
Treatment
6 IUI, 1 IVF
Diagnosis
Unexplained
10
He [Dr david Keefe] is warm and relatable, making me feel comfortable while remaining professional. I trusted him implicitly and am so glad we did. I only actually met with him once or twice - his team is amazing...The team at NYU fertility is amazing. They felt like family. I was always seen promptly and felt I received the best care...Insurance covered my care. I think one round of IVF would have been upwards of $25k
+ Read more
Age
32 - 33
Treated
2013 - 2014
Success with this Doc
Yes
Race
Other
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
6 IUI, 1 IVF
Diagnosis
Unexplained
10
Describe your experience with the nursing staff.
The team at NYU fertility is amazing. They felt like family. I was always seen promptly and felt I received the best care
How was your experience with David Keefe?
He is warm and relatable, making me feel comfortable while remaining professional. I trusted him implicitly and am so glad we did. I only actually met with him once or twice - his team is amazing
What one piece of advice would you give a prospective patient of David Keefe?
Talk open and honestly and listen. Come with questions and a thorough knowledge of your own medical history
Describe the protocols David Keefe used in your cycles and their degree of success.
Don't remember
Describe the costs associated with your care under David Keefe.
Insurance covered my care. I think one round of IVF would have been upwards of $25k
10
Doctor
David Keefe
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
10
Clinic
NYU
NY - 1st Ave
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
Treated
Success with this Doc
?
Treatment
4 IVF
Diagnosis
9
The one weakness is there is no one nurse assigned to your case [at NYU] to followup with you. Every day a different nurse called. That being said, they were all warm and knowledgeable and always willing to help answer any questions. I never felt like I was falling through the cracks...[ The monitoring appointments are] Quick and efficient...Dr. Grifo is extremely patient and compassionate.He is also extremely knowledgeable and I highly recommend him. He is willing to take risks when necessary and was able to retrieve the most eggs. He is on top of all the most updated studies in the field and i trust his judgement completely. The only concern is that he is not there at every appointment and did not do the retrieval, but he is at the ones that matter.
+ Read more
Age
Treated
Success with this Doc
?
Race
Ashkenazi Jewish, Middle Eastern
Income
$100K - $199K
Occupation
Consultant
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IVF
Diagnosis
9
Describe your experience with NYU.
The one weakness is there is no one nurse assigned to your case to followup with you. Every day a different nurse called. That being said, they were all warm and knowledgeable and always willing to help answer any questions. I never felt like I was falling through the cracks
During treatment, did you feel like you were treated like a number or a human?
Dr Grifo really gives you the time and attention and has a great demeanor, but it is tough to get an appointment and get him on the phone sometimes because he is so in-demand.
Describe your experience with the nursing staff.
Friendly and efficient!
How was your experience with James Grifo?
Dr. Grifo is extremely patient and compassionate.He is also extremely knowledgeable and I highly recommend him. He is willing to take risks when necessary and was able to retrieve the most eggs. He is on top of all the most updated studies in the field and i trust his judgement completely. The only concern is that he is not there at every appointment and did not do the retrieval, but he is at the ones that matter.
What one piece of advice would you give a prospective patient of James Grifo?
Trust him and know you are in good hands
Describe your experience with your monitoring appointments.
Quick and efficient
9
Doctor
James Grifo
Communication
Compassion
Adaptability
Frequency seen during appointments
9
Clinic
NYU
NY - 1st Ave
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
35
Treated
2014
Success with this Doc
Yes
Treatment
5 IUI, 3 IVF
Diagnosis
Unexplained
10
The nursing staff at NYU were all wonderful and very supportive and responsive. They were very comforting as well. I was very satisfied with the nursing staff,.... even with the high volume of patients, I always felt supported and that I could get my questions answered. I would recommend getting there by 6:45. I was out by 7:30 the latest with bloodeork and ultrasound.
+ Read more
Age
35
Treated
2014
Success with this Doc
Yes
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 IUI, 3 IVF
Diagnosis
Unexplained
10
Describe your experience with NYU.
even with the high volume of patients, I always felt supported and that I could get my questions answered. I would recommend getting there by 6:45. I was out by 7:30 the latest with bloodeork and ultrasound.
Describe your experience with your nurse.
The nursing staff at NYU were all wonderful and very supportive and responsive. They were very comforting as well. I was very satisfied with the nursing staff,
How was your experience with Alan Berkeley?
Although, he is not super warm and fuzzy, I have a beautiful 2 year old and am 20 months pregnant with my second. I appreciated his matter of fact style and is incredibly smart. I trust his judgement and would recommend!
What one piece of advice would you give a prospective patient of Alan Berkeley?
Contact his assistant if you need anything. She is very responsive.
8
Doctor
Alan Berkeley
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
NYU
NY - 1st Ave
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
41 - 42
Treated
2007 - 2008
Success with this Doc
Yes
Treatment
4 IUI, 1 IVF, Donor Sperm
Diagnosis
10
[NYU was a] smooth running team. the worked well together and got you in and out quickly in the morning...Nursing Staff were compassionate and a pleasure to deal with...I really liked him [Dr. James Grifo] and was very knowledgeable. He followed up when the IUI wasn't working and did further testing to find out if I wasn't having a problem. Since I was okay we moved into IVF. The first time was successful...Since I did not really meet with him much it took away for the personal touch
+ Read more
Age
41 - 42
Treated
2007 - 2008
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, 1 IVF, Donor Sperm
Diagnosis
10
Describe your experience with NYU.
smooth running team. the worked well together and got you in and out quickly in the morning.
During treatment, did you feel like you were treated like a number or a human?
Since I did not really meet with him much it took away for the personal touch
Describe your experience with the nursing staff.
they were compassionate and a pleasure to deal with.
How was your experience with James Grifo?
I really liked him and was very knowledgeable. He followed up when the IUI wasn't working and did further testing to find out if I wasn't having a problem. Since I was okay we moved into IVF. The first time was successful
What one piece of advice would you give a prospective patient of James Grifo?
To be upfront about everything and clear on your history. Be prepared it is group of Doctor's so he may not be the one performing your extractions and implantation.
Describe the protocols James Grifo used in your cycles and their degree of success.
sorry I do not remember anymore.
Describe your experience with your monitoring appointments.
there were set monitoring hours and would make sure to go early to beat any waits.
Describe the costs associated with your care under James Grifo.
don't remember
10
Doctor
James Grifo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
NYU
NY - 1st Ave
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
33
Treated
2014
Success with this Doc
Yes
Treatment
4 IUI, 1 IVF
Diagnosis
PCOS, Tubal Blockage
9
[The NYU Fertility clinic is] efficient, clean and functional...Monitoring from 7-9 AM. Pleasant enough waiting area....[The staff is] very professional, educated and direct. They are efficient and well-trained...They failed to bill me several times for embryo storage. When I called several times to inquire, I was neither given a bill nor reassurance about the status of my embryos.
+ Read more
Age
33
Treated
2014
Success with this Doc
Yes
Race
South Asian
Income
$200K - $499K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, 1 IVF
Diagnosis
PCOS, Tubal Blockage
9
Describe your experience with NYU.
Efficient, clean and functional.
During treatment, did you feel like you were treated like a number or a human?
Dr. Keefe is warm, takes time to establish bedside manner and tells great and relevant anecdotes.
Describe your experience with the nursing staff.
Very professional, educated and direct. They are efficient and well-trained.
What specific things went wrong at this clinic?
  • Lost paperwork
  • Failed to call with results
What one piece of advice would you give a prospective patient of David Keefe?
Listen to his stories. They seem longwinded but are designed to reassure you as a patient.
Describe your experience with your monitoring appointments.
Monitoring from 7-9 AM. Pleasant enough waiting area.
8
Doctor
David Keefe
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
NYU
NY - 1st Ave
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
32
Treated
2016
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve, Tubal Blockage
10
NYU is a large clinic, and I know that many people feel like they're just a number. My attitude is the clinic is large for a reason - it's one of the best clinics in the area, perhaps the country. I typically visited the 52nd St location, which is much smaller, and I was able to get to know the staff there. When I visited the main location on 1st Ave, it was definitely busy, but it's run like a well-oiled machine...
+ Read more
Age
32
Treated
2016
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
Lawyer
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve, Tubal Blockage
10
Describe your experience with NYU.
NYU is a large clinic, and I know that many people feel like they're just a number. My attitude is the clinic is large for a reason - it's one of the best clinics in the area, perhaps the country. I typically visited the 52nd St location, which is much smaller, and I was able to get to know the staff there. When I visited the main location on 1st Ave, it was definitely busy, but it's run like a well-oiled machine.
During treatment, did you feel like you were treated like a number or a human?
Dr. Hodes had to delivery very bad news to me, but she did so in the kindest, most professional manner. Despite the bad news and possibly poor prognosis, she came up with a treatment plan that accounted for my unique circumstances. Throughout the course of my treatment, Dr. Hodes continued to communicate with me throughout the course of my treatment. After our first IVF cycle failed, she took the time to speak with us about what happened and how we would adjust our plan for the next cycle. I felt like she truly cared about me as a person.
Describe your experience with the nursing staff.
I did not really get to know any one nurse particularly well. NYU is a large practice so there are many nurses on staff. I communicated with many nurses, and I found just about all of them to be compassionate and knowledgeable.
How was your experience with Brooke Hodes-Wertz?
Dr. Hodes was by my side during the lowest point of my life, and I don't know how I would have gotten through that time without her. She was honest with the chances of success, but she never wavered in her commitment to my case. I was not an "easy" case and the odds for success were not in my favor, but I felt safe and cared for in Dr. Hodes' care. She always took the time to explain things to me and answer all of my questions.
What one piece of advice would you give a prospective patient of Brooke Hodes-Wertz?
I would caution prospective patients not to be turned off my the fact tha tDr. Hodes is not as I experienced as some of the other REs at NYU. It is true that she has not been practicing for decades, but what she lacks in experience, she makes up for in knowledge, compassion, and commitment to her patients. I never questioned that I was in extremely capable hands.
Describe the protocols Brooke Hodes-Wertz used in your cycles and their degree of success.
Diagnosis: diminished ovarian reserve plus both tubes removed 1st cycle: Agonist (300 Gonal F, 150 Menopur + Cetrotide) - 7 eggs retrieved, 2 mature, 0 fertilized 2nd cycle: Agonist (300 Gonal F, 300 Menopur+ Clomid + Cetrotide) + ICSI - 5 eggs retrieved, 4 mature, 3 fertilized, 2 transferred on day 5 - resulted in singleton pregnancy
Describe the costs associated with your care under Brooke Hodes-Wertz.
Insurance covered almost everything for me (most of medication cost plus $25K lifetime max for treatment). I think a single IVF cycle runs about $12,500 (plus additional costs - e.g., ICSI, biopsy for PGS).
10
Doctor
Brooke Hodes-Wertz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
NYU
NY - W 52nd
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
32 Eggs Frozen
Treatment
2 Egg Freezing
Diagnosis
10
NYU is an egg freezing machine that kinda feels like a MedSpa.There, I did not always see my doctor for ultrasounds throughout the process, but whoever was on staff, and all of the doctors I had were very nice and talked me through what they were seeing on my ultrasound as well as how much longer they thought I had in the process...I liked the West Side location for blood and ultrasound much better because there was never any wait like there can be on the East and you can go right before 9am (not so early as the East side) and be out by 9:15am. I found it more efficient, faster and easier for me since I live on the West side.
+ Read more
Age
Treated
Success with this Doc
32 Eggs Frozen
Race
Income
$200K - $499K
Occupation
Sales Representative
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 Egg Freezing
Diagnosis
10
Describe your experience with NYU.
NYU is an egg freezing machine that kinda feels like a MedSpa.There, I did not always see my doctor for ultrasounds throughout the process, but whoever was on staff, and all of the doctors I had were very nice and talked me through what they were seeing on my ultrasound as well as how much longer they thought I had in the process...I liked the West Side location for blood and ultrasound much better because there was never any wait like there can be on the East and you can go right before 9am (not so early as the East side) and be out by 9:15am. I found it more efficient, faster and easier for me since I live on the West side.
Describe your experience with the nursing staff.
The nurses as well are very nice and knowledgable. They are friendly, yet do there best to get you in and out as quickly as possible. They definitely have their process down to a T.
How was your experience with Brooke Hodes-Wertz?
Dr. Hodes has an excellent bed side manner because she replies promptly, listens fully to concerns and takes the time to explain her answers. She never seemed overly worried and was honest and transparent about things like the risk of engaging in exercise throughout the process. I don't think Dr. Hodes could have done anything better at all really. I recommend my friends to her. On the doctors, maybe what specifically made her bedside manner so good. How did she adjust the protocol from the first to the second treatment. Did she air on the side of conservatism or do you think she was pretty aggressive. Anything she could do differently that would make her better.
What one piece of advice would you give a prospective patient of Brooke Hodes-Wertz?
Utilize the west side clinic.
Describe the protocols Brooke Hodes-Wertz used in your cycles and their degree of success.
In my first cycle, I was on the cusp of having retrieval a day sooner or later. Dr. Hodes opted for later and thus 3 of the 20 eggs I got were "over baked"; however, 3 were still under baked. In the second cycle, I was ready for retrieval two days sooner than the first, so I got less hormones and a better result of freeing 18 eggs out of 23 retrieved. I am not sure if my body just produced better the second time, or Dr. Hodes used her learnings from the first time to make the second time more efficient.
9
Doctor
Brooke Hodes-Wertz
Communication
Compassion
Adaptability
Frequency seen during appointments
10
Clinic
NYU
NY - W 52nd
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
1 IUI
Diagnosis
Anovulation, Male Factor, PCOS
10
They [NYU] are incredibly efficient and very good at communicating. Even though there are a lot of appointments (bloodwork, ultrasounds, etc.) they get you in and out quickly and you get your results in a very timely manner. You might feel like a number at times, but they are efficient and they successfully got me pregnant...I was seen in 2 different offices. The smaller west side office on W 52nd Street was wonderful. The team is small and very friendly. When I called or came in to the office they knew exactly who I was. I also had to go to the main NYU Fertility center on 1st Ave for blood work and ultrasounds. At the main facility I was just a number. They are incredibly efficient and move people through quickly, but it means that each time I saw different people and to them I was just a name on a piece of paper.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
East Asian
Income
$200K - $499K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Anovulation, Male Factor, PCOS
10
Describe your experience with NYU.
They are incredibly efficient and very good at communicating. Even though there are a lot of appointments (bloodwork, ultrasounds, etc.) they get you in and out quickly and you get your results in a very timely manner. You might feel like a number at times, but they are efficient and they successfully got me pregnant.
During treatment, did you feel like you were treated like a number or a human?
I was seen in 2 different offices. The smaller west side office on W 52nd Street was wonderful. The team is small and very friendly. When I called or came in to the office they knew exactly who I was. I also had to go to the main NYU Fertility center on 1st Ave for blood work and ultrasounds. At the main facility I was just a number. They are incredibly efficient and move people through quickly, but it means that each time I saw different people and to them I was just a name on a piece of paper.
Describe your experience with your nurse.
The NYU Fertility Center nursing staff is amazing. After each visit I received a follow up call within 24 hours with test results and instructions on next steps. They were all very warm, informative, and efficient over the phone. I talked to nurses more regularly than seeing them.
How was your experience with Brooke Hodes-Wertz?
I only saw Dr. Hodes-Wertz 3 times during my treatment, but found her to be very informative with good bedside manner. After our first meeting with her we felt very confident that she knew what she was doing and we were in good hands.
What one piece of advice would you give a prospective patient of Brooke Hodes-Wertz?
Be prepared to work with her team more than her.
Describe the protocols Brooke Hodes-Wertz used in your cycles and their degree of success.
I came to Dr. Hodes-Wertz with PCOS. I was not ovulating and my parter had sub-optimal sperm. I was put on a dosage of Letrozole. The first dosage wasn't enough, but an increased dosage got me ovulating. We were able to use a washed sample of my partner's sperm to do IUI. The whole process was very quick and efficient - only 3.5 weeks from my first visit with Dr. Hodes until the IUI. The IUI was successful and I am now 7 weeks pregnant with twins!
Describe the costs associated with your care under Brooke Hodes-Wertz.
Dr. Hodes-Wertz accepted my insurance so I had minimal out of pocket costs. Most of my co-pays were for bloodwork and tests.
9
Doctor
Brooke Hodes-Wertz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
NYU
NY - W 52nd
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
40
Treated
2016
Success with this Doc
No
Treatment
2 IUI, 3 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality
8
The clinic [NYU - W 52nd] can feel like a factory and you're just a number... but all the nurses handled their jobs well. All are very competent. A particular nurse, Imelda, is very kind, compassionate and caring...Monitoring is 7-9 am. I go early so I'm in and out in 20 minutes....Everything was covered by my insurance except PGS....She [Dr. Hodes-Wertz] is very knowledgeable, adjusted my treatments when one is not working, and honest with the results and prognosis.
+ Read more
Age
40
Treated
2016
Success with this Doc
No
Race
South Asian
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 3 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality
8
Describe your experience with NYU.
The clinic can feel like a factory and you're just a number.
During treatment, did you feel like you were treated like a number or a human?
She is honest and compassionate. She returns calls or have her secretary call when busy.
Describe your experience with the nursing staff.
The clinic is very busy, but all the nurses handled their jobs well. All are very competent. A particular nurse, Imelda, is very kind, compassionate and caring.
How was your experience with Brooke Hodes-Wertz?
She is very knowledgeable, adjusted my treatments when one is not working, and honest with the results and prognosis. When I got results that I didn't want to see, she is compassionate, warm and has suggestions for the next round.
What one piece of advice would you give a prospective patient of Brooke Hodes-Wertz?
Trust her clinical judgment and expertise.
Describe the protocols Brooke Hodes-Wertz used in your cycles and their degree of success.
The first IVF was antagonist protocol good for older women. She used minimum amount of medications. The second IVF was also antagonist with increased medications to increase the amount of eggs. However, I had the same results. The third IVF was microdose lupron and had increased amount of eggs and embryos. I chose to do PGS, but sadly, all embryos were abnormal.
Describe your experience with your monitoring appointments.
Monitoring is 7-9 am. I go early so I'm in and out in 20 minutes.
Describe the costs associated with your care under Brooke Hodes-Wertz.
Everything was covered by my insurance except PGS.
7
Doctor
Brooke Hodes-Wertz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
NYU
NY - W 52nd
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
43
Treated
2016
Success with this Doc
Yes
Treatment
1 IUI, Donor Sperm
Diagnosis
9
Its [NYU] clean and efficient - reception staff are great and they make you feel comfortable...She [Dr. Brooke Hodes-Wertz] is very friendly and has a caring manner - her nurses are excellent...[treatment costs] It was all out of pocket...She [Dr. Brooke Hodes-Wertz] came recommended by friends and I would certainly recommend her - she's professional and treats patients accordingly. She was available when needed and her staff are great also. she explained things well in a very confusing field...
+ Read more
Age
43
Treated
2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Consultant
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, Donor Sperm
Diagnosis
9
Describe your experience with NYU.
Its clean and efficient - reception staff are great and they make you feel comfortable
During treatment, did you feel like you were treated like a number or a human?
She is very friendly and has a caring manner - her nurses are excellent
How was your experience with Brooke Hodes-Wertz?
She came recommended by friends and I would certainly recommend her - she's professional and treats patients accordingly. She was available when needed and her staff are great also. she explained things well in a very confusing field.
What one piece of advice would you give a prospective patient of Brooke Hodes-Wertz?
Do some reading ahead of time and have a list of questions ready. You get overwhelmed once your in there with the doctor
Describe the costs associated with your care under Brooke Hodes-Wertz.
It was all out of pocket
9
Doctor
Brooke Hodes-Wertz
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
NYU
NY - W 52nd
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
33 - 34
Treated
2015 - 2016
Success with this Doc
?
Treatment
2 Fertility Medications
Diagnosis
PCOS
7
She [Dr Hodes-Wertz] was very sweet and caring. When I had a miscarriage, she called to find out how I was feeling. She was very responsive when I reached out to her and very excited with my positive pregnancy test....I have had a few occasions when they [the staff at NYU Fertility] said that they would call meds into a pharmacy and the pharmacy never got the voicemail....You do feel a bit like a number in a factory. However, I wonder if this may be true for every fertility clinic. When I wanted personal attention, I asked for it and got it.
+ Read more
Age
33 - 34
Treated
2015 - 2016
Success with this Doc
?
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Doctor
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 Fertility Medications
Diagnosis
PCOS
7
Describe your experience with NYU.
You do feel a bit like a number in a factory. However, I wonder if this may be true for every fertility clinic. When I wanted personal attention, I asked for it and got it.
During treatment, did you feel like you were treated like a number or a human?
She was very sweet and caring. When I had a miscarriage, she called to find out how I was feeling. She was very responsive when I reached out to her and very excited with my positive pregnancy test.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
Describe the costs associated with your care under Brooke Hodes-Wertz.
Around $500 for ovulation induction. IVF is likely to cost a whole lot more though
10
Doctor
Brooke Hodes-Wertz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
NYU
NY - W 52nd
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less