Northern California Fertility Medical Center

Available Resources

Genetic counseling: OfferedAcupuncture: OfferedMental health counseling: OfferedNutrition counseling: OfferedAdministration of shots: OfferedCoordinating at-home nursing is not offered: Not OfferedSelling medication is not offered: Not OfferedProviding backup medication: Offered
Roseville
1130 Conroy Lane
Roseville, CA 95661
(916) 571-0945
Sacramento
1111 Exposition Blvd
Sacramento, CA 95815
(916) 571-0945
On a scale from 0-10, how likely are you to recommend Northern California Fertility Medical Center to a friend?
Strongly recommend: 21Neutral: 79.2
28 assessments
  • 75% Strongly recommend (9-10)
  • 25% Neutral (7-8)
  • 0% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
580
Annual Cycles National Avg.
344
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28 assessments
9
Age
40
Treated
2016
Success with this Doc
No
Treatment
7 IUI, 1 IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Unexplained
9
Because of the structure of the facility you see which every doctor is on duty for that days schedule. I would have liked to seen my assigned doctor more during the ultra sounds and check ups. But overall the staff if very pleasant and helpful...I selected financing through ARC there was a set price for the treatment plan with NCFMC it was very detailed and easy to understand...The nursing staff was very compassionate and kind
+ Read more
Age
40
Treated
2016
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
7 IUI, 1 IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Unexplained
9
Describe your experience with Northern California Fertility Medical Center.
Because of the structure of the facility you see which every doctor is on duty for that days schedule. I would have liked to seen my assigned doctor more during the ultra sounds and check ups. But overall the staff if very pleasant and helpful.
During treatment, did you feel like you were treated like a number or a human?
Dr. Lovely is very personable. She gives you the information in a way that makes it easier to understand and handle. She is very supportive and encouraging.
Describe your experience with your nurse.
The nursing staff was very compassionate and kind
How was your experience with Laurie Lovely?
Dr. Lovely is very honest in her opinion of your individual situation I believe. She is very compassionate to the struggle and emotional toll treatment takes on you during treatment. She is very encouraging and informative. I original saw Dr. Lovely for a consultation when she was at California IVF and when I decided to proceed with IVF away from Kaiser I specifically decided to go to NCFMC to be seen by Dr. Lovely. She was also recommended by my treating doctor at Kaiser.
What one piece of advice would you give a prospective patient of Laurie Lovely?
Listen and trust in her guidance.
Describe the protocols Laurie Lovely used in your cycles and their degree of success.
Dr. Lovely gave me two plans to decide on. One plan was using my own eggs with that plan we were to remove my eggs now due to my age and my low AMH number. Then we would freeze the embryo's and have them PGS tested. She wanted me to lose some weight that I had gained from treatment I had received at Kaiser for polyps on my Uterus. When I was given the all clear by Kaiser we proceeded with IVF treatment. I was give the maximum dosage of medicine due to my poor response during my IUI treatments with Kaiser. Unfortunately I did not respond well, while we thought there were possibly 7 good follicles they were only able to retrieve 3 eggs. One egg wasn't mature, one didn't fertilize. The third egg looked beautiful on the 5th day, but unfortunately during the PGS testing we discovered it had to many chromosomes and would not produce a baby. I'll be meeting with Dr. Lovely for my follow appointment to discuss using an Egg Donor.
Describe the costs associated with your care under Laurie Lovely.
I selected financing through ARC there was a set price for the treatment plan with NCFMC it was very detailed and easy to understand. The cost including medication was $20k the only cost I had to pay outside of that was for the sperm and PGS testing which was $3800 together.
9
Doctor
Laurie Lovely
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Northern California Fertility Medical Center
Roseville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
28
Treated
2016
Success with this Doc
Yes
Treatment
6 Fertility Medications
Diagnosis
Male Factor
10
Infertility treatments are not covered by insurance so we paid out of pocket for the samples and consultation. They [No. CA Fertility] were extremely helpful in allowing us to provide a sample at a nearby sister clinic to help keep the cost lower. SA $175...[Nurses] They always return your call. Depending on the severity, they will make you a priority! I had put a call in about an upcoming trip to Mexico and even though it had been awhile since we had our consultation, they treated me as though I had just been seen and called me back within an hour of leaving a message.
+ Read more
Age
28
Treated
2016
Success with this Doc
Yes
Race
Income
$100K - $199K
Occupation
Business Executive
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
6 Fertility Medications
Diagnosis
Male Factor
10
During treatment, did you feel like you were treated like a number or a human?
Dr. Gould was very thorough and informative. When he met with my husband and I, he took the time to review both of our histories and make suggestions for me as well, even though my husband was the primary patient. He always returned our calls whenever I had more questions and actually remembered who we were.
Describe your experience with the nursing staff.
They always return your call. Depending on the severity, they will make you a priority! I had put a call in about an upcoming trip to Mexico and even though it had been awhile since we had our consultation, they treated me as though I had just been seen and called me back within an hour of leaving a message.
How was your experience with John Gould?
After seeing local doctors and not having much luck, we were referred to Dr. Gould with my husband as the primary patient. He reviewed both of our previous treatments and histories and explained his plan of attack for us and what to expect. We scheduled a consultation at the No. Ca Fertility Clinic in Roseville with him and then spoke over the phone several times where he answered more questions that came up. He always returned my calls directly and remembered us. We ultimately decided to take some time off from TTC and when we were ready to pick back up, we contacted his office where he re-sent all of the follow up testing that he needed to start back with treatments and to be seen again, even after the lapse in time.
Describe the costs associated with your care under John Gould.
Infertility treatments are not covered by insurance so we paid out of pocket for the samples and consultation. They were extremely helpful in allowing us to provide a sample at a nearby sister clinic to help keep the cost lower. SA $175
10
Doctor
John Gould
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Northern California Fertility Medical Center
Roseville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
37 - 38
Treated
2013 - 2014
Success with this Doc
Yes
Treatment
6 IUI, 1 IVF
Diagnosis
Unexplained
10
Our nurse coordinator [at Northern California Fertility Medical Center] had been through IVF herself and I feel this lent to her compassion and drive to provide excellent care. She was organized and always wanted to make sure we understood every part of the process and were comfortable with it. The rest of the nurses were upbeat and hard working. Great nurses.... hey were strong on education from start to finish. They understand the emotional side and were always compassionate and friendly. They have a very organized financial coordinator and my nurse knew how to get the best pricing and discounts on prescriptions.
+ Read more
Age
37 - 38
Treated
2013 - 2014
Success with this Doc
Yes
Race
European, Native American
Income
$100K - $199K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
6 IUI, 1 IVF
Diagnosis
Unexplained
10
Describe your experience with Northern California Fertility Medical Center.
Strengths: Wait time for my initial consult was not long. They did a thorough health evaluation of me and my husband. They were strong on education from start to finish. They understand the emotional side and were always compassionate and friendly. They have a very organized financial coordinator and my nurse knew how to get the best pricing and discounts on prescriptions. The doctors are on top of changes and advancements in their field. They'll get you there! The office is clean, nice and comfortable.
During treatment, did you feel like you were treated like a number or a human?
In a very clinical position he seemed very personable and determined to get us our baby! He never rushed us when we met with him and was very reassuring.
Describe your experience with your nurse.
Our nurse coordinator had been through IVF herself and I feel this lent to her compassion and drive to provide excellent care. She was organized and always wanted to make sure we understood every part of the process and were comfortable with it. The rest of the nurses were upbeat and hard working. Great nurses.
How was your experience with Carlos Soto-Albors?
Dr. Soto was thorough in all his testing and explanation of our results. He never spoke in terms we couldn't understand. He made me comfortable when in a very vulnerable situation. He was encouraging and determined to get us pregnant. It took a while but we have our amazing two year old son and couldn't be more happy with our treatment.
What one piece of advice would you give a prospective patient of Carlos Soto-Albors?
Trust in his methods and find things to do to relax yourself.
Describe the protocols Carlos Soto-Albors used in your cycles and their degree of success.
I don't recall dosages etc. We had used both gonal f and follistm with desired stim results. It was determined that after 6 failed IUI's and a past ectopic pregnancy (not under Dr. Soto's care) that my tubes may not be functioning properly. We were then encouraged to move to IVF. Both my husband and I agreed it was time. I believe we used follistm and ovidrel for IVF though I can't recall everything. We did ICSI and PGS (our decision) because of my advanced maternal age and past failed pregnancy attempts. 1st IVF - retrieval yielded 8 healthy embryos (after PGD) of which we transferred two. It failed and I feel like my body was just too taxed. For our next cycle we did an FET. I added acupuncture and felt my body was ready. We transferred two and one took bringing us our son.
Describe the costs associated with your care under Carlos Soto-Albors.
We bought a package of 6 cycles through ARC. 3 fresh 3 frozen for approximately $26K (excluding meds). We paid $1600 for ICSI. PGS was paid to the outside genetic lab not NCFMC. That's all I can recall though it's not all.
10
Doctor
Carlos Soto-Albors
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Northern California Fertility Medical Center
Roseville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
26 - 27
Treated
2009 - 2010
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
Anovulation, Male Factor, PCOS, Unexplained
10
Miriam was our second nurse coordinator [at Northern California Fertility Medical Center], she took over for Judy because we did not feel Judy fit well with us. We were stressed and full of anxiety by the way we were treated with Judy, but Miriam was a blessing! She cared for and comforted us with the most amazing aura. We also enjoyed Gayleen as the clinical assistant who drew my blood most of the time! She was kind, caring, and an awesome stick! Never felt her stick the needle in and she NEVER missed!!!
+ Read more
Age
26 - 27
Treated
2009 - 2010
Success with this Doc
Yes
Race
European
Income
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IVF
Diagnosis
Anovulation, Male Factor, PCOS, Unexplained
10
Describe your experience with Northern California Fertility Medical Center.
The entire staff, as a whole, is very warm & caring! They are soft and encouraging! I even go back to visit from time to time! One suggestion, maybe have separate entrance and exit...it can be difficult for those who have been struggling for sooooo long to see someone ecstatic for good news or devastated with bad news...separate entrance and exit would allow those grieving or rejoicing to do so without feeling bad about it in front of other hopeful people.
During treatment, did you feel like you were treated like a number or a human?
She was kind & caring.
Describe your experience with your nurse.
Miriam was our second nurse coordinator, she took over for Judy because we did not feel Judy fit well with us. We were stressed and full of anxiety by the way we were treated with Judy, but Miriam was a blessing! She cared for and comforted us with the most amazing aura. We also enjoyed Gayleen as the clinical assistant who drew my blood most of the time! She was kind, caring, and an awesome stick! Never felt her stick the needle in and she NEVER missed!!!
What specific things went wrong at this clinic?
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Janice Andreyko?
She explained to us her expectations and what we should expect. She was a little dry and to the point, but always kind and caring. She asked us how many we wanted to transfer and we said at least two but we were toying with three. She told us she thought one would be enough, she would allow two, but gave an adamant "No" on more than two.
What one piece of advice would you give a prospective patient of Janice Andreyko?
Just know she's not the most bubbly person, but she's good!
Describe the protocols Janice Andreyko used in your cycles and their degree of success.
I don't remember everything, but I used lupron, menopure, and I forget what my trigger shot was. But I do remember my cycle with Dr. Andreyko was the same as my first, but it went one day longer than my first cycle. They lengthened it bc everything else looked great but they thought they would get a little more mature eggs and that would help. I also had progesterone shots in addition to the suppositories the second round.
Describe the costs associated with your care under Janice Andreyko.
$13-15k plus $800-1000 for meds/shots
9
Doctor
Janice Andreyko
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Northern California Fertility Medical Center
Roseville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
Treated
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Unexplained
8
Joann is my current nurse coordinator [at Northern CA Med] but she is newly assigned to me. I have had several coordinators in the 5 months we've been at the clinic. My current nurse coordinator has been very communicative and helpful...Overwhelmingly, they have been very professional and helpful but we did have disappointing a mix up early on in our treatments. At one point I left a message letting the clinic know I had ovulated (according to my predictor kit) but they didn't return my call for over 24 hours.
+ Read more
Age
Treated
Success with this Doc
No
Race
Prefer not to answer
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1st of 3 Docs
Treatment
3 IUI
Diagnosis
Unexplained
8
Describe your experience with Northern California Fertility Medical Center.
The clinic is well organized with friendly staff. Because the five or so clinic doctors share cases, you never know who will be seeing you. That may be off-putting for some but it doesn't bother me. The ambiance leaves a little to be desired but that isn't really important.
During treatment, did you feel like you were treated like a number or a human?
Dr. Stevens and the entire team at Norther California Medical Fertility Clinic has been helpful, positive, and generally reassuring. I am now on my 3rd IUI treatment and I hope for a positive result this round!
Describe your experience with your nurse.
Joann is my current nurse coordinator but she is newly assigned to me. I have had several coordinators in the 5 months we've been at the clinic. My current nurse coordinator has been very communicative and helpful.
What specific things went wrong at this clinic?
  • Lost paperwork
  • Canceled a cycle due to clinic error
How was your experience with Sahar Stephens?
Dr. Stephens has been cheerful, optimistic, realistic, and helpful. We were all hoping to see a positive result last round but she readjusted my meds and we are continue to "trouble shoot" with hopes of a positive result soon. All in all, I feel pretty comfortable with her.
What one piece of advice would you give a prospective patient of Sahar Stephens?
I would advise potential patients to get a clear picture of the treatment schedule and the financial plan. This is not an inexpensive endeavor so prospective patients should look into financial aid if needed -- hence, my current grant pursuit.
Describe the protocols Sahar Stephens used in your cycles and their degree of success.
1) Clomid (1 pill per day) and Estrace (2 pills per day), and IUI. Only had 1 follicle so we upped it. 2) Clomid (3 pills per day) and planned IUI but had to cancel due to a cycle calculation/scheduling error Had 1 follicle but we made a mistake with the cycle scheduling so had to cancel our scheduled IUI procedures that month. 3) Clomid (3 pills), Gonal F at 75 units, IUI. TWO follicles but a BFN. 4)Clomid (3 pills), Gonal F at 75 units, IUI. Two follicles again but BFN. 5) Clomid (3 pills), Estrace (2 per day), Gonal F at 125 units (only 4 days). 1 follicle . . .
Describe the costs associated with your care under Sahar Stephens.
Round 1 with clomid and estrace ran $1800 with meds, round 2 was $800 because we had to cancel it. Rounds 3 and 4 with Gonal F and IUI ran about $2300 each. This current round is running about $3000. All in all, we have spent about $10K with treatments and meds.
7
Doctor
Sahar Stephens
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Northern California Fertility Medical Center
Roseville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
35
Treated
2016
Success with this Doc
?
Treatment
4 IUI
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Male Factor
10
It's a very busy clinic [Northern California Fertility Medical Center], and things do fall through the cracks. I have had to be flexible and do things on their time more than mine. But whenever I made a phone call or followed up I got an answer quickly...I switched to this clinic from another local clinic specifically for IVF treatment. I wanted a more innovative and customized treatment. I definitely found this with Dr. Stephens....We had insurance coverage: IVF cycle with ICSI $6,000 medications $200.
+ Read more
Age
35
Treated
2016
Success with this Doc
?
Race
European
Income
$0 - $49K
Occupation
Teacher
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
4 IUI
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Male Factor
10
Describe your experience with Northern California Fertility Medical Center.
It's a very busy clinic, and things do fall through the cracks. I have had to be flexible and do things on their time more than mine. But whenever I made a phone call or followed up I got an answer quickly.
During treatment, did you feel like you were treated like a number or a human?
She always greets me with a smile and "nice to see you again" I never feel like she doesn't remember my history, my name, or where I am in the process or cycle. Very warm and caring, but without being condescending.
How was your experience with Sahar Stephens?
I switched to this clinic from another local clinic specifically for IVF treatment. I wanted a more innovative and customized treatment. I definitely found this with Dr. Stephens. She is very easy to talk to, ask questions, and doesn't sugarcoat anything. While she was very candid about my treatment plan and the possible outcomes, she was not without compassion and warmth. She tailored an extremely aggressive protocol for me, utilized supplements, and some alternative and innovative treatment ideas. Extremely pleased I made the switch!
What one piece of advice would you give a prospective patient of Sahar Stephens?
Feel free to ask as many questions about the process or your possible outcome.
Describe the protocols Sahar Stephens used in your cycles and their degree of success.
CoQ10, DHEA, birth control pills for pre cycle. Microdose Lupron, Follistim 300iu, Menopur 150iu, (administered IM for better response) letrozole 5mg days 2-6 (endometriosis) 81mg Aspirin, dexamethasone (egg quality), PIO, e2 p4 suppositories. ICSI for male factor
Describe the costs associated with your care under Sahar Stephens.
We had insurance coverage: IVF cycle with ICSI $6,000 medications $200
10
Doctor
Sahar Stephens
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Northern California Fertility Medical Center
Roseville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
30 - 32
Treated
2014 - 2016
Success with this Doc
Yes
Treatment
3 IUI, 2 IVF
Diagnosis
Poor Egg Quality
10
Strengths [at Northern California Fertility Medical Center] are the doctored and nurses. Weaknesses would be the financial coordinator. Worst communication EVER. Lost my IVF check. Wouldn't email back. Didn't keep track of payments- awful experience with them. [Monitoring is] always in and out! Very easy while working!...I love Dr Stephens. From the get go she has been up front with my treatment while also doing so with empathy. She is the reason why I switched RE's at my clinic
+ Read more
Age
30 - 32
Treated
2014 - 2016
Success with this Doc
Yes
Race
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 2 IVF
Diagnosis
Poor Egg Quality
10
Describe your experience with Northern California Fertility Medical Center.
Strengths are the doctored and nurses. Weaknesses would be the financial coordinator. Worst communication EVER. Lost my IVF check. Wouldn't email back. Didn't keep track of payments- awful experience with them
During treatment, did you feel like you were treated like a number or a human?
I love Dr Stephens. From the get go she has been up front with my treatment while also doing so with empathy. She is the reason why I switched RE's at my clinic
What specific things went wrong at this clinic?
  • Lost paperwork
  • Failed to convey critical information
How was your experience with Sahar Stephens?
I absolutely adore Dr Stephens. She is up front and honest but treats me like a person and not just a "patient" she answers ALL my questions on appointments without making it seem like I am taking up her time a Or bugging her. She has set realistic goals for my plan for pregnancy. She answers my emails in 2 days tops! She is so sweet and kind and I feel like that is hard to come by with doctors in this field. If you are In the sac area I highly recommend her!
What one piece of advice would you give a prospective patient of Sahar Stephens?
Just ask questions and listen!
Describe the protocols Sahar Stephens used in your cycles and their degree of success.
My first IVF cycle I was on an antagonist plan with low dose gonal f and menopur. I ended up producing 15 eggs but due to low quality they arrested before day 5 except for two that were put in on day 3- BFN. He next cycle she upped my Meds to a higher dose to try and create more eggs, and chose a Lupron trigger to ensure I didn't develop OHSS. I got 30 eggs retrieved this cycle and 10 frozen blasts! Her plan coupled with my egg boot camp to change my quality.
Describe your experience with your monitoring appointments.
Always in and out! Very easy while working!
Describe the costs associated with your care under Sahar Stephens.
8k for IVF, 3-4K for Meds
10
Doctor
Sahar Stephens
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Northern California Fertility Medical Center
Roseville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
31 - 32
Treated
2015 - 2016
Success with this Doc
No
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
9
The clinic [NCFMC] overall knows all of their patients and they treat them like family...They did not inform us that we could decline a day 3 transfer. We would have waited until the blastis stage and/or frozen the embryos so that we could allow time for my body to heal...We spent about $15,000 on IVF with Dr. Murray...My nurse was like family. When I ended up with yet another negative pregnancy she took it upon herself to call me even though she wasn't working that day and cried with me...
+ Read more
Age
31 - 32
Treated
2015 - 2016
Success with this Doc
No
Race
European, Other
Income
$100K - $199K
Occupation
Entrepreneur
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
9
Describe your experience with Northern California Fertility Medical Center.
The clinic overall knows all of their patients and they treat them like family.
During treatment, did you feel like you were treated like a number or a human?
Dr. Murray was very comfortable to be around and provided us with a lot of confidence in his ability. He was extremely hopeful of the outcome and was very positive in the entire process. He was confident that we would be successful in conceiving as our numbers and bloodwork looked promising.
Describe your experience with your nurse.
My nurse was like family. When I ended up with yet another negative pregnancy she took it upon herself to call me even though she wasn't working that day and cried with me.
What specific things went wrong at this clinic?
  • Failed to convey critical information
How was your experience with Michael Murray?
Dr. Murray was very optimistic and answered all of our questions. He may have been a little over confident since we were "textbook" for a positive result which obviously didn't occur, but I don't know that any other course of action would have been viable.
What one piece of advice would you give a prospective patient of Michael Murray?
Ask every question you can think of. Ask what decisions you are allowed to make in regards to when you do a transfer and if you or the lab make that call.
Describe the protocols Michael Murray used in your cycles and their degree of success.
With Dr. Murray we did IVF. He did a full round of hormones including injections. We did an egg retrieval with ICSI and transferred two embryos on day 3. The lab made the call to do a day 3 transfer because the embryos looked good enough to do so. I however would have waited and possibly frozen the embryos to allow my body time to recover from the egg retrieval process.
Describe the costs associated with your care under Michael Murray.
We spent about $15,000 on IVF with Dr. Murray.
8
Doctor
Michael Murray
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Northern California Fertility Medical Center
Roseville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
31
Treated
2016
Success with this Doc
No
Treatment
2 IUI, 1 IVF
Diagnosis
Endometriosis, Other
10
The staff [at No Cal Fert Med Ctr] was so sweet to us and they already knew us by our name. Every time I called with a question or concerns there was always someone there to help us...[the nurse] She was amazing! She answered all my questions and always reassured me when I was emotional and scared....Surgery, new patient fee, IVF, PGS testing and biopsy of embryo. $16,000 our insurance covered medications $9,000 for IVF.
+ Read more
Age
31
Treated
2016
Success with this Doc
No
Race
Latino
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Endometriosis, Other
10
Describe your experience with Northern California Fertility Medical Center.
Make sure to call ahead of time to make an appointment sometimes it can be a month wait.
During treatment, did you feel like you were treated like a number or a human?
He was always so kind and informative.
Describe your experience with your nurse.
She was amazing! She answered all my questions and always reassured me when I was emotional and scared.
How was your experience with Michael Murray?
Dr. Murray was referred to me from my previous fertility Dr. Klooster (Kaiser Sacramento) who is old colleagues and friends of Michael's. Dr. Murray was always so kind to me & my husband and always took the time to help us understand the steps to our journey. The staff was so sweet to us and they already knew us by our name. Every time I called with a question or concerns there was always someone there to help us.
What one piece of advice would you give a prospective patient of Michael Murray?
Relax he's going to take good care of you! And you'll have a great experience no matter what the outcome is.
Describe the protocols Michael Murray used in your cycles and their degree of success.
I had surgery and he thought maybe I had hydrosalpinx so I was going in thinking my tube was going to be removed but lucky for me it was just scare tissue and my tube was fine. He removed an ovarian cyst along with Endometriosis. We went through our 1st IVF in November 2016 and had PGS testing done on our only embryo. Our son had abnormal chromosomes. On April 28th we will be married for 10years! We hope & pray someday we can be parents. We can't financially afford another round of IVF.
Describe the costs associated with your care under Michael Murray.
Surgery, new patient fee, IVF, PGS testing and biopsy of embryo. $16,000 our insurance covered medications $9,000 for IVF.
10
Doctor
Michael Murray
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Northern California Fertility Medical Center
Roseville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
20
Treated
2016
Success with this Doc
Yes
Treatment
Fertility Medications
Diagnosis
Unexplained
10
[Nurses at Northern CA Fertility] they are all very polite and they always give a answer to which ever question you have and if they dojt have a answer they will give you a call back asap and they will give you that answer and they are very compassionate when it comes to you and your feelings...So Far there are No weaknesses to this clinic they are very well organized in a great environment and they also make you feel at home ! they have quick wait times and they never leave you dissapointed at all !
+ Read more
Age
20
Treated
2016
Success with this Doc
Yes
Race
Other
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
Fertility Medications
Diagnosis
Unexplained
10
Describe your experience with Northern California Fertility Medical Center.
So Far there are No weaknesses to this clinic they are very well organized in a great environment and they also make you feel at home ! they have quick wait times and they never leave you dissapointed at all !
During treatment, did you feel like you were treated like a number or a human?
I Just Felt Awesome She Made Us Feel Like there is hope and that we are simply just a step away to making our family !
Describe your experience with your nurse.
they are all very polite and they always give a answer to which ever question you have and if they dojt have a answer they will give you a call back asap and they will give you that answer and they are very compassionate when it comes to you and your feelings.
How was your experience with Laurie Lovely?
I just felt like she gave us great hope and even when we had bad news she would always help us with a new solution yes our next step is ivf and ofcourse no one just has that kind of money sitting around but thats why it is my greatest wish to win this and also i cannot say anything bad about doctor lovely if anyone is looking for a awesome doctor please go see doctor lovely you will not regret it !
What one piece of advice would you give a prospective patient of Laurie Lovely?
You will do great ! because she will help you reach your goal with full care ! good luck !
Describe the protocols Laurie Lovely used in your cycles and their degree of success.
she helped us get the best kind of treatment and the best fertility medicine for what we have to go through she is very great when it comes to treatments and treatment plans.
Describe the costs associated with your care under Laurie Lovely.
i have medi cal so i would pay out of pocket but trust me it is well worth it when you have such great doctors !
10
Doctor
Laurie Lovely
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Northern California Fertility Medical Center
Roseville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
33 - 34
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
1 Egg Freezing, 1 Embryo Freezing, IVF
Diagnosis
PCOS
10
They [Northern California Fertility Medical Center] can get busy and sometimes run behind, but they are good about letting you know if they are running late (so you can reschedule if you want). The online portal is great to use as well....Around $25,000 for egg retrieval, sperm retrieval, IVF with ICSI...Dottie [nurse] was great! She returns calls quickly, can confidently tell me the details of my protocols, and communicates well with my doctor.
+ Read more
Age
33 - 34
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Egg Freezing, 1 Embryo Freezing, IVF
Diagnosis
PCOS
10
Describe your experience with Northern California Fertility Medical Center.
They can get busy and sometimes run behind, but they are good about letting you know if they are running late (so you can reschedule if you want). The online portal is great to use as well.
During treatment, did you feel like you were treated like a number or a human?
He is very warm and caring. He spoke to me like a real person (not a number), and remembered details about my treatment and personal life. I felt that he had my best interest at heart.
Describe your experience with your nurse.
Dottie was great! She returns calls quickly, can confidently tell me the details of my protocols, and communicates well with my doctor.
How was your experience with Michael Murray?
He is very knowledgeable but can explain things in layman's terms. He really spent time with me and my husband in reviewing treatment options. He was on top of ordering labs, making sure prescriptions were ready, etc. I'm overweight and he was never pushy with me about losing "x" amount of pounds- just encouraged me to be healthy for a better clinical outcome. When another doctor was scheduled to do my embryo transfer, I asked him to do it instead (since he was my primary) and he happily adjusted his schedule.
What one piece of advice would you give a prospective patient of Michael Murray?
Bring all your questions and don't be afraid to ask anything. I'm sure he's heard it all- he has a ton of experience.
Describe the protocols Michael Murray used in your cycles and their degree of success.
I can't recall specific medications. But we decided to do a "freeze all" egg retrieval since I have PCOS, and he thought we would have better success with waiting a few months after retrieval for embryo transfer. He was right! My body needed that break!
Describe the costs associated with your care under Michael Murray.
Around $25,000 for egg retrieval, sperm retrieval, IVF with ICSI
10
Doctor
Michael Murray
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Northern California Fertility Medical Center
Roseville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
43
Treated
2015
Success with this Doc
No
Treatment
4 IVF
Diagnosis
9
I have nothing but wonderful things to say about my care coordinator [at NCFMC] nurse Miriam. She made everything run smoothly, she was very friendly and most of all caring. She also understood things on another level as she too was an infertility patient...The treatment used was Traditional IVF, beginning with ovarian suppression BCP, followed by IVF Cycle Type Mircodose Lupron, Gonal- F, Menopur. I believe the protocol used was primarily based on my previous IVF treatment at another center in 2003, it then produced positive results, a healthy pregnancy and birth. With Dr. Stephens protocol it's my opinion that do to my age (43) at the time of treatment ovarian suppression was unnecessary, in doing so this may have been a factor as to why fewer follicles developed.
+ Read more
Age
43
Treated
2015
Success with this Doc
No
Race
European, Latino, Native American
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1st of 4 Docs
Treatment
4 IVF
Diagnosis
9
Describe your experience with Northern California Fertility Medical Center.
Strengths: I feel this clinics strengths are their staff from the Dr.'s to their nursing staff, and embryologist team. They made you feel welcomed.
During treatment, did you feel like you were treated like a number or a human?
Dr. Stephens has a straight forward approach yet compassionate and understanding at the same time.
Describe your experience with your nurse.
I have nothing but wonderful things to say about my care coordinator nurse Miriam. She made everything run smoothly, she was very friendly and most of all caring. She also understood things on another level as she too was an infertility patient.
How was your experience with Sahar Stephens?
Dr. Stephens was the first female RE Dr. I had been treated by, and who I did my third fresh IVF cycle with. At our initial meeting I sensed she was a little reserved yet approachable, she had a direct approach about the cycle protocol we would be using and over the course of treatment I found her to be a caring Dr.
What one piece of advice would you give a prospective patient of Sahar Stephens?
Don't base a permanent opinion of her on your first encounter.
Describe the protocols Sahar Stephens used in your cycles and their degree of success.
The treatment used was Traditional IVF, beginning with ovarian suppression BCP, followed by IVF Cycle Type Mircodose Lupron, Gonal- F, Menopur. I believe the protocol used was primarily based on my previous IVF treatment at another center in 2003, it then produced positive results, a healthy pregnancy and birth. With Dr. Stephens protocol it's my opinion that do to my age (43) at the time of treatment ovarian suppression was unnecessary, in doing so this may have been a factor as to why fewer follicles developed.
8
Doctor
Sahar Stephens
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Northern California Fertility Medical Center
Roseville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
26 - 35
Treated
2006 - 2015
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Unexplained
8
Strengths are that it's a nice facility with many amazing staff members and doctors. Weaknesses are that sometimes things are not explained thoroughly, appointments can be hard to book, calling to schedule procedures can be stressful, especially if you are a teacher...I had some trouble with other dr's not explaining things clearly. My husband's frozen sperm was not great for you but his fresh was. I was told after the you how terrible the sample was which was very upsetting. My cervix was also closed which made things hard. I like how Dr. Murray is honest and fair. I like how he listens and makes things right even if he was not the one to cause a problem.
+ Read more
Age
26 - 35
Treated
2006 - 2015
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1st of 3 Docs
Treatment
3 IUI
Diagnosis
Unexplained
8
Describe your experience with Northern California Fertility Medical Center.
Strengths are that it's a nice facility with many amazing staff members and doctors. Weaknesses are that sometimes things are not explained thoroughly, appointments can be hard to book, calling to schedule procedures can be stressful, especially if you are a teacher.
During treatment, did you feel like you were treated like a number or a human?
I met Dr. Murray when I signed up to do egg donations as a young adult. I also saw him years later for myself . He is always kind, listens and explains things.
Describe your experience with your nurse.
I adored Marcie but she left. At times I felt like I wasn't explained things by nurses well and everyone was in a rush.
What specific things went wrong at this clinic?
  • Failed to convey critical information
How was your experience with Michael Murray?
I had some issues with the clinic and Dr. Murray was fair and really listened to our concerns. I have a lot going on....my husband deploying and me being a teacher I am limited on time and carry a lot of stress. He put my concerns to rest and shows compassion.
What one piece of advice would you give a prospective patient of Michael Murray?
Have concerns or questions ready because he is a great resource to talk to.
Describe the protocols Michael Murray used in your cycles and their degree of success.
I had some trouble with other dr's not explaining things clearly. My husband's frozen sperm was not great for you but his fresh was. I was told after the you how terrible the sample was which was very upsetting. My cervix was also closed which made things hard. I like how Dr. Murray is honest and fair. I like how he listens and makes things right even if he was not the one to cause a problem.
Describe the costs associated with your care under Michael Murray.
I don't remember specifics of each. It was pricey.
9
Doctor
Michael Murray
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Northern California Fertility Medical Center
Roseville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
29 - 30
Treated
2013 - 2014
Success with this Doc
No
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
9
During our IVF cycle [at Northern California Medical Center] they did not inform us that we had a say in when to transfer and or the option to freeze the embryos in order to allow my body to heal from the egg retrieval. Had we known that this was an option we definitely would have waited...We did two rounds of IUI with blood work, medications and insemination it was in total around $8000...We did two rounds of IUI with Dr. Andreyko and she changed the medication slightly increasing dosages for the second round.
+ Read more
Age
29 - 30
Treated
2013 - 2014
Success with this Doc
No
Race
European, Other
Income
$100K - $199K
Occupation
Entrepreneur
Order & Number of Docs Seen
1st of 3 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
9
Describe your experience with Northern California Fertility Medical Center.
The only weakness that I saw in my clinic was that it was 2.5 hours away and sometimes I had to make early morning appointments. Obviously, not their fault.
During treatment, did you feel like you were treated like a number or a human?
Dr. Andrekyo treated us like an individual and assessed our medical needs. She created a plan just for my husband and I and made us feel like she was a part of our struggle.
Describe your experience with your nurse.
Marcie was like a second mother to me and really went on the emotional journey from the beginning. We connected with her on such a personal level and I know that I can still to this day call on her for anything.
What specific things went wrong at this clinic?
  • Failed to convey critical information
How was your experience with Janice Andreyko?
Dr. Andreyko was very personable and very real world. She isn't just a textbook knowledge doctor, she is a real world doctor who was practical in her approach. She answered all of our questions in regards to the process and procedure and helped us to cope with the end result of not having a successful pregnancy.
What one piece of advice would you give a prospective patient of Janice Andreyko?
Don't be afraid to ask "silly" questions? She will not judge you for not being fully educated to the process or procedure of IUI.
Describe the protocols Janice Andreyko used in your cycles and their degree of success.
We did two rounds of IUI with Dr. Andreyko and she changed the medication slightly increasing dosages for the second round.
Describe the costs associated with your care under Janice Andreyko.
We did two rounds of IUI with blood work, medications and insemination it was in total around $8000, as our insurance didn't cover any of the cost.
9
Doctor
Janice Andreyko
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Northern California Fertility Medical Center
Roseville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
31 - 32
Treated
2015 - 2016
Success with this Doc
?
Treatment
2 Fertility Medications
Diagnosis
Anovulation, PCOS, Tubal Blockage
9
The clinic [Northern California Fertility Medical Center] location is wonderful and the office is professional and clean. So far I've been able to get appointments when needed and the nursing staff calls me back when I leave messages. The insurance and financial coordinators have been very helpful.... The nursing staff at NCFMC are kind and compassionate.... Dr. Murray has given us inspiration that we have a chance to get pregnant.
+ Read more
Age
31 - 32
Treated
2015 - 2016
Success with this Doc
?
Race
European, Native American
Income
$50K - $99K
Occupation
Consultant
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 Fertility Medications
Diagnosis
Anovulation, PCOS, Tubal Blockage
9
Describe your experience with Northern California Fertility Medical Center.
The clinic location is wonderful and the office is professional and clean. So far I've been able to get appointments when needed and the nursing staff calls me back when I leave messages. The insurance and financial coordinators have been very helpful.
Describe your experience with the nursing staff.
The nursing staff at NCFMC are kind and compassionate.
How was your experience with Michael Murray?
Dr. Murray has given us inspiration that we have a chance to get pregnant. He's absolutely professional and his credibility has allowed us to lean on his expertise. We plan on seeing Dr. Murray for the duration of our treatment.
What one piece of advice would you give a prospective patient of Michael Murray?
Trust the process. His success speaks for itself.
Describe the protocols Michael Murray used in your cycles and their degree of success.
We started with a laparoscopic surgery in 2015 and attempted two IUIs that were cancelled to my body not responding to the medications. We found a uterine polyp in 2017 and had it surgically removed by Dr. Murray. When we are ready and have enough money, we'll happily move forward with a frozen embryo IVF cycle and hope for the best.
Describe the costs associated with your care under Michael Murray.
So far, a lot of the major expenses (surgery) have been covered by insurance as diagnostic. We've paid for some meds and lots of copays. The IVF cycle we need is out of our financial reach at this time and it is all overwhelming.
8
Doctor
Michael Murray
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Northern California Fertility Medical Center
Roseville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
28 - 29
Treated
2014 - 2015
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
10
Miriam was the person I leaned on the most. When our first transfer was unsuccessful, she was the person I called when I had to stop my injections and had a period. I felt lost and alone. Miriam was there to center me and keep me focused on the end goal.
+ Read more
Age
28 - 29
Treated
2014 - 2015
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
10
During treatment, did you feel like you were treated like a number or a human?
Dr Murray cared about making sure we got the results that we wanted. He always made sure to say hello, even if I was only there for blood work or to see my nurse case manager. When we brought the baby in after she was born, he came to see her and hold her.
Describe your experience with your nurse.
Miriam was the person I leaned on the most. When our first transfer was unsuccessful, she was the person I called when I had to stop my injections and had a period. I felt lost and alone. Miriam was there to center me and keep me focused on the end goal.
How was your experience with Michael Murray?
I feel like Dr Murray is all strengths, no weaknesses. He was very compassionate and made sure to address any concerns we might have had along the way. If that in involved education, he provided us with educational materials. When we had to make adjustments to our cycle because my ovaries weren't responding to oral medication, he understood my frustration and emotional reactions.
What one piece of advice would you give a prospective patient of Michael Murray?
Be ready to get all of the information: the good, the bad and the ugly. He doesn't sugarcoat things, which I appreciated. He wants you to be ready for almost any outcome.
10
Doctor
Michael Murray
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Northern California Fertility Medical Center
Roseville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
37
Treated
2016
Success with this Doc
No
Treatment
4 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Unexplained
8
I had 4-5 different nurse coordinators [at Northern California Fertility Medical Center--Roseville] throughout my rounds. They came and went frequently so it was hard keeping track. ... I was in the middle of an IUI cycle and they didn't get back to me in time -- missed phone calls, missed appointment opportunities -- so I ovulated before they were able to inseminate. This was hugely disappointing because I was out over $700 for nothing. That is nearly 1/2 a cycle fee. When couples are spending so much (and often for so many months/years), saving money for treatment is key. We were very disappointed to lose out on the money AND chance that month.
+ Read more
Age
37
Treated
2016
Success with this Doc
No
Race
South Asian, Ashkenazi Jewish
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 5 Docs
Treatment
4 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Unexplained
8
During treatment, did you feel like you were treated like a number or a human?
She was always optimistic though realistic. She also checked in with me via email -- even on her time off.
Describe your experience with your nurse.
I had 4-5 different nurse coordinators throughout my rounds. They came and went frequently so it was hard keeping track. That is my one complaint (aside from not getting pregnant -- yet).
What specific things went wrong at this clinic?
  • Lost appointments
  • Canceled a cycle due to clinic error
How was your experience with Laurie Lovely?
She was positive, informative, non-patronizing, empathetic and encouraging. She also joked with us through the tense times. I really enjoyed meeting with her. Even when news was disappointing, I preferred hearing it from her.
What one piece of advice would you give a prospective patient of Laurie Lovely?
If you like her, stay with her. If she is not your style, find someone who you are comfortable with. This is an emotionally taxing endeavor. You might as well enjoy the company of your doctor -- you will be with him/her often.
Describe the protocols Laurie Lovely used in your cycles and their degree of success.
I was on high dose meds. Limited success with first round of IVF ( ET successful but no resulting embryo or baby).
Describe the costs associated with your care under Laurie Lovely.
4 IUIs , 1 canceled IUI, and 1 IVF ~ about 23K
9
Doctor
Laurie Lovely
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Northern California Fertility Medical Center
Roseville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
31 - 32
Treated
2015 - 2016
Success with this Doc
?
Treatment
4 Fertility Medications
Diagnosis
Endometriosis, Other
8
Twice prescriptions were not called in when they said they were doing it. Both times I was in need of medications to start the next morning. I am in the middle of a Fertility cycle now and need my meds tomorrow morning and I have to call in the morning again to try and get them called in again...Dr Stephens has worked very hard over the last 2 years to try and solve my infertility issues. With continued set backs we kept moving forward. I wish the outcome would be more positive but she has tried her best...Letrozole due to endometriosis. Upping doses when the first ones didn't work.
+ Read more
Age
31 - 32
Treated
2015 - 2016
Success with this Doc
?
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
4 Fertility Medications
Diagnosis
Endometriosis, Other
8
Describe your experience with Northern California Fertility Medical Center.
Clean, friendly
During treatment, did you feel like you were treated like a number or a human?
She's an awesome Dr. Easy to talk to and very informative.
Describe your experience with the nursing staff.
I have had at least 2 occasions in which my medications were not called in and I was in need of them the very next day. I am actually waiting to call tomorrow morning on one that was supposed to be faxed in last night for Fertility meds that I need in the morning.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
How was your experience with Sahar Stephens?
Dr Stephens has worked very hard over the last 2 years to try and solve my infertility issues. With continued set backs we kept moving forward. I wish the outcome would be more positive but she has tried her best.
What one piece of advice would you give a prospective patient of Sahar Stephens?
She's great.
Describe the protocols Sahar Stephens used in your cycles and their degree of success.
Letrozole due to endometriosis. Upping doses when the first ones didn't work.
Describe the costs associated with your care under Sahar Stephens.
I can't even add up all of the money I have spent on surgeries the last several years. 5,000 yearly at least in surgeries and Fertility meds if not more.
10
Doctor
Sahar Stephens
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Northern California Fertility Medical Center
Roseville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
30 - 31
Treated
2014 - 2015
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Male Factor
10
We did a chemical egg retrieval [at Northern California Fertility Medical Center]. Followed by the use of ICSI due to my husbands fertility. post retrieval the embryos grew for two weeks in order to complete pre-genetic testing. During the testing phase the embryos were frozen until implantation. We then did a natural implantation cycle with a single embryo selection. We had one additional embryo that remains and that embryo is currently frozen...out of pocket was approximately $8,000
+ Read more
Age
30 - 31
Treated
2014 - 2015
Success with this Doc
Yes
Race
Latino
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
Male Factor
10
Describe your experience with Northern California Fertility Medical Center.
Strengths: positive atmosphere, option for online record keeping Weaknesses: music choice
During treatment, did you feel like you were treated like a number or a human?
He knew our names and tested us like friends
Describe your experience with the nursing staff.
I don't remember and specific experience with the nursing staff.
How was your experience with Michael Murray?
Dr. Murray was always polite and professional. He always had a smile on his face and was very welcoming. Dr. Murray always explained all our options and advised us and his recommendations but allowed us to make our own ultimate decision.
What one piece of advice would you give a prospective patient of Michael Murray?
Ask questions
Describe the protocols Michael Murray used in your cycles and their degree of success.
We did a chemical egg retrieval. Followed by the use of ICSI due to my husbands fertility. post retrieval the embryos grew for two weeks in order to complete pre-genetic testing. During the testing phase the embryos were frozen until implantation. We then did a natural implantation cycle with a single embryo selection. We had one additional embryo that remains and that embryo is currently frozen.
Describe the costs associated with your care under Michael Murray.
Insurance covered some costs; out of pocket was approximately $8,000
10
Doctor
Michael Murray
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Northern California Fertility Medical Center
Roseville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
Treated
Success with this Doc
?
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor
8
Courtney [nurse at Northern California Fertility Medical Center] is fantastic! She is so helpful and very informative with all the drugs being taken and the procedures. She is very fast at responding to both phone calls and emails...There was one time the sperm analysts went wrong somehow in the lab, either they processed it wrong or imputed the incorrect count...Just make sure you are able to speak with the financial coordinator about cost. Insurance depending on what you have can cover some stuff but they dont tell you right away how much everything and every ultra sound cost. It would be nice to have a set breakdown that is given to you at your first consultation when taking that step. No one likes to be suprised everytime they go in that they have more to pay.
+ Read more
Age
Treated
Success with this Doc
?
Race
Other
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1st of 3 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor
8
Describe your experience with Northern California Fertility Medical Center.
Just make sure you are able to speak with the financial coordinator about cost. Insurance depending on what you have can cover some stuff but they dont tell you right away how much everything and every ultra sound cost. It would be nice to have a set breakdown that is given to you at your first consultation when taking that step. No one likes to be suprised everytime they go in that they have more to pay.
During treatment, did you feel like you were treated like a number or a human?
She is very caring a warm and makes sure she explains things so you understand and is always open for sit downs if more questions comes up
Describe your experience with your nurse.
Courtney is fantastic! She is so helpful and very informative with all the drugs being taken and the procedures. She is very fast at responding to both phone calls and emails.
What specific things went wrong at this clinic?
  • Lost or damaged samples
How was your experience with Sahar Stephens?
She is very compassionate and makes sure everything is gone over and inderstood about the processes. Having done both iui and ivf we were given good information as to what to expect, and the different rates for success of the procedures.
What one piece of advice would you give a prospective patient of Sahar Stephens?
Dont be afraid to ask questions
Describe the costs associated with your care under Sahar Stephens.
11,750
9
Doctor
Sahar Stephens
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Northern California Fertility Medical Center
Roseville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
31 - 34
Treated
2013 - 2016
Success with this Doc
?
Treatment
3 IVF
Diagnosis
PCOS
10
[The nurse at Northern CA Fertility] is amazing. She r sounds quickly and in detail and makes sure you fully understand everything....Even though I have also seen Dr Stephens, Dr Murray along with dr Soto, they always know me and are very Intune with my case and what's currently going on. The nursing staff makes you feel like family...He [Dr. Soto-Albors] explains everything and takes the time to make sure you understand and are comfortable with everything. He expected the risks and what to expect at every stage of the treatment. He truly cares about your well being and he understands how this is a tough process yet his gentle side makes it easy.
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Age
31 - 34
Treated
2013 - 2016
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IVF
Diagnosis
PCOS
10
During treatment, did you feel like you were treated like a number or a human?
Even though I have also seen Dr Stephens, Dr Murray along with dr Soto, they always know me and are very Intune with my case and what's currently going on. The nursing staff makes you feel like family.
Describe your experience with your nurse.
She is amazing. She r sounds quickly and in detail and makes sure you fully understand everything.
How was your experience with Carlos Soto-Albors?
He explains everything and takes the time to make sure you understand and are comfortable with everything. He expected the risks and what to expect at every stage of the treatment. He truly cares about your well being and he understands how this is a tough process yet his gentle side makes it easy.
What one piece of advice would you give a prospective patient of Carlos Soto-Albors?
Be your own best advocate
8
Doctor
Carlos Soto-Albors
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Northern California Fertility Medical Center
Roseville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
Treated
Success with this Doc
Yes
Treatment
Fertility Medications
Diagnosis
PCOS
10
The nurses [at Northern California Fertility Medical Center-Roseville] are very nice. Anytime I have a question the try their best to respond back to me as soon as possible...This clinic is nice and clean. All the staff are very nice and compassionate about what the do. The doctors are very professional and yet the understand what a patient is going thru.
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Age
Treated
Success with this Doc
Yes
Race
Other
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
Fertility Medications
Diagnosis
PCOS
10
Describe your experience with Northern California Fertility Medical Center.
This clinic is nice and clean. All the staff are very nice and compassionate about what the do. The doctors are very professional and yet the understand what a patient is going thru.
During treatment, did you feel like you were treated like a number or a human?
Dr. Lovely is very understanding, and she does her best to make sure I understand what is going to be done. She made sure I was comfortable during my visit with her, and since I don't have health care insurance she tries her best to save me money while still providing me with the best care possible.
Describe your experience with the nursing staff.
The nurses are very nice. Anytime I have a question the try their best to respond back to me as soon as possible.
How was your experience with Laurie Lovely?
As a patient Dr. Lovely made sure that I know what is to be expected of the visit. She explain every step of the way. And she make sure that I understand everything. She was very knowledgeable about what she is doing. She tries her best to make me feel as comfortable as possible.
What one piece of advice would you give a prospective patient of Laurie Lovely?
She is very knowledgeable about what she is doing, and she understands what you are going through.
10
Doctor
Laurie Lovely
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Northern California Fertility Medical Center
Roseville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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9
Age
30 - 33
Treated
2012 - 2015
Success with this Doc
Yes
Treatment
5 IUI
Diagnosis
Male Factor, PCOS
9
The first time we started the whole IUI process, the doctor and all the support staff [at Northern California Fertility Medical Center] were very friendly. They responded very quickly to any questions or concerns that I called in with... We are now trying for baby #2 with dr. Murray again and are currently in IUI cycle number 2 right now.
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Age
30 - 33
Treated
2012 - 2015
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 IUI
Diagnosis
Male Factor, PCOS
9
During treatment, did you feel like you were treated like a number or a human?
The first time we started the whole iui process, the doctor and all the support staff were very friendly. They responded very quickly to any questions or concerns that I called in with. I got pregnant on my 3rd iui attempt and after my son was born, we actually took him in so dr Murray and the staff could meet the miracle baby they helped me and my husband get, they felt like extended family. We are now trying for baby #2 with dr. Murray again and are currently in iui cycle number 2 right now.
How was your experience with Michael Murray?
Dr. Murray is very kind, caring, with a funny sense of humor. He knows how stressful the process can be and will try to lighten the mood with a little joke but it never seems out of place. He talks to you in a straightforward way that makes you feel reassured
Describe the protocols Michael Murray used in your cycles and their degree of success.
Cycle day 1 was first day of full flow period and call to let dr. Murray know Cycle day 3-7 was 100mg of Clomid daily Cycle day 8-12 was estrace (?mg) twice daily Cycle day 11 start using home ovulation kit in the morning call with a positive result If no positive result by cycle day 13, then call for next day appointment. As soon as I got a positive on the ovulation kit, called office and I had a same day appointment for an ultrasound to confirm ovulation and good follicle size. Received a trigger shot of ovidrel and iui scheduled for the next day. Day of iui, husband gave sperm sample and roughly 2hrs later was iui....another ultrasound to see if ovulation occurred. If not, then another iui was scheduled for the next day. Starting the day after the last iui start progesterone vaginal suppositories nightly. If no period shows by 17days after iui then beta hcg blood test is ordered to check for pregnancy
8
Doctor
Michael Murray
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
9
Clinic
Northern California Fertility Medical Center
Sacramento
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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8
Age
32 - 36
Treated
2012 - 2016
Success with this Doc
Yes
Treatment
7 IUI
Diagnosis
Recurrent Pregnancy Loss
8
Dottie [at Northern California Fertility Medical Center] is the most compassionate nurse. She is optimistic. Sometimes she is a little disorganized, but I believe that is because she has so many patients that she cares about. She always eventually get you what you need. She is most thorough in explaining your medications, when to take them, how to administer them, and always calls you back within the day even if it's late at night.
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Age
32 - 36
Treated
2012 - 2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1st of 4 Docs
Treatment
7 IUI
Diagnosis
Recurrent Pregnancy Loss
8
Describe your experience with Northern California Fertility Medical Center.
This clinic seems very on top of the latest tests etc. They are optimistic yet realistic. They advise you and don't lecture you. They sometimes run late , But having been an emergency appointment I have compassion for them needing some flexibility in their schedule due to the nature of their practice.
During treatment, did you feel like you were treated like a number or a human?
He was very encouraging and yet realistic.
Describe your experience with your nurse.
Dottie is the most compassionate nurse. She is optimistic. Sometimes she is a little disorganized, but I believe that is because she has so many patients that she cares about. She always eventually get you what you need. She is most thorough in explaining your medications, when to take them, how to administer them, and always calls you back within the day even if it's late at night.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Failed to order appropriate test
How was your experience with Carlos Soto-Albors?
Dr. Soto was very informative. He precisely described what was going to happen during each cycle. He was compassionate yet realistic. He worked very hard to try to figure out why we were experiencing Reocurrent miscarriages. Even though we have not found a cause he continues to provide good care.
What one piece of advice would you give a prospective patient of Carlos Soto-Albors?
He is not going to hold your hand but he is very good at what he does. He will answer all questions you ask.
Describe the protocols Carlos Soto-Albors used in your cycles and their degree of success.
Due to our reoccurant miscarriages, Dr. Soto attempted various strategies to maintain pregnancies. For example, he prescribed for progesterone suppositories at one point because nothing else was working even though I didn't show a need for them in blood tests.
Describe the costs associated with your care under Carlos Soto-Albors.
Cost would vary depending on what was going on in each cycle. Plus my insurance picked up some, although no prescription injectable medications.
8
Doctor
Carlos Soto-Albors
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Northern California Fertility Medical Center
Sacramento
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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9
Age
28
Treated
2015
Success with this Doc
Yes
Treatment
1 IUI, 1 IVF, 1 Egg Freezing
Diagnosis
Anovulation, Diminished Ovarian Reserve, PCOS, Poor Egg Quality, Uterine Fibroids
9
Dottie [Northern California Fertility Medical Center nurse] is the absolute best. She came in on her day off to be there the day we started our IVF process. She always made sure she was up to date on our progress...We saw all the doctors at one point for monitoring...t first this was hard with monitoring, but we found the diverse opinions to be helpful.
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Age
28
Treated
2015
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 4 Docs
Treatment
1 IUI, 1 IVF, 1 Egg Freezing
Diagnosis
Anovulation, Diminished Ovarian Reserve, PCOS, Poor Egg Quality, Uterine Fibroids
9
During treatment, did you feel like you were treated like a number or a human?
Dr. Stephens and her staff knew us by name, and knew exactly where we were in the process.
Describe your experience with your nurse.
Dottie is the absolute best. She came in on her day off to be there the day we started our IVF process. She always made sure she was up to date on our progress. Her instructions were clear, and she was compassionate. She would call and check on me during the process.
How was your experience with Sahar Stephens?
Dr.Stephens looked at our fertility struggle individually. She didn't compare us to other couples. Our protocol wasn't standard, and she made sure we agreed with every step of the process.
What one piece of advice would you give a prospective patient of Sahar Stephens?
Dr. Stephens is one of the newest doctors in the clinic, but she is also the one who is most up to date on new methods, and isn't afraid to try things that aren't standard. If there is ever any question she will consult her team of colleagues.
Describe your experience with your monitoring appointments.
We saw all the doctors at one point for monitoring. They work together to be open 7 days a week. At first this was hard with monitoring, but we found the diverse opinions to be helpful. It required me to miss work quite often as the monitoring appts were mostly mid morning to allow for change in medications for the evening.
9
Doctor
Sahar Stephens
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Northern California Fertility Medical Center
Sacramento
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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9
Age
35 - 36
Treated
2015 - 2016
Success with this Doc
No
Treatment
3 IUI
Diagnosis
9
I loved Marcie. Sometimes nurses were great other times I felt like I was forgotten about especially when i was not called back and communicated with about the undressing of my husband's sperm. I almost felt like they had forgotten to pull it out...I felt like he [Dr. Carlos Soto-Albors] is rushed and does not give time that I deserve as a patient paying a lot of money. Sometimes he was great and personable, but being that I did 5 egg donations for others and am now having infertility issues myself I need that emotional support...At times personable and not rushed, other times very rushed which left me stressed with questions and concerns. He is a great doctor, but when you see so many it is hard to have quick appts. It is apparent when he is stressed or has stuff going on. I enjoyed him most when he gives full attention in the appointment. I think he has compassion, shows concern and explains things well most of the time.
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Age
35 - 36
Treated
2015 - 2016
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
3 IUI
Diagnosis
9
Describe your experience with Northern California Fertility Medical Center.
Appointments are gard, talking directly to a dr or scheduling nurses is hard
During treatment, did you feel like you were treated like a number or a human?
I felt like he is rushed and does not give time that I deserve as a patient paying a lot of money. Sometimes he was great and personable, but being that I did 5 egg donations for others and am now having infertility issues myself I need that emotional support
Describe your experience with the nursing staff.
I loved Marcie. Sometimes nurses were great other times I felt like I was forgotten about especially when i was not called back and communicated with about the undressing of my husband's sperm. I almost felt like they had forgotten to pull it out.
How was your experience with Carlos Soto-Albors?
At times personable and not rushed, other times very rushed which left me stressed with questions and concerns. He is a great doctor, but when you see so many it is hard to have quick appts. It is apparent when he is stressed or has stuff going on. I enjoyed him most when he gives full attention in the appointment. I think he has compassion, shows concern and explains things well most of the time.
What one piece of advice would you give a prospective patient of Carlos Soto-Albors?
Have questions and concerns ready
Describe the protocols Carlos Soto-Albors used in your cycles and their degree of success.
He adjusted my meds because of my thin lining. He told me my cervix was closed and to use a certain tool in order to perform iui
7
Doctor
Carlos Soto-Albors
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Northern California Fertility Medical Center
Sacramento
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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8
Age
36
Treated
2016
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Unexplained
8
Communication could be better. Dealing with waiting for a nurse call back can be tough. Appointments can be hard to schedule. A friend is going through BIG and showed me how egg donors bios and pictures are online. I did several egg donations years ago. I would not have done it if my info was that easy to access. This seems like a privacy issue. I would say putting it on the portal would be better. Maybe more people would donate.
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Age
36
Treated
2016
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1st of 3 Docs
Treatment
3 IUI
Diagnosis
Unexplained
8
Describe your experience with Northern California Fertility Medical Center.
Communication could be better. Dealing with waiting for a nurse call back can be tough. Appointments can be hard to schedule. A friend is going through BIG and showed me how egg donors bios and pictures are online. I did several egg donations years ago. I would not have done it if my info was that easy to access. This seems like a privacy issue. I would say putting it on the portal would be better. Maybe more people would donate.
During treatment, did you feel like you were treated like a number or a human?
Dr Stephens is extremely kind and patient. She called me personally.
How was your experience with Sahar Stephens?
Dr Stephens is calm, cool and collected. She explains things thoroughly and follows through with things. She makes you feel comfortable and at ease. Dr. Stephens gets back to you in a timely manner. She addresses concerns and is very honest.
What one piece of advice would you give a prospective patient of Sahar Stephens?
To have questions ready because it's easy to forget when in the moment.
9
Doctor
Sahar Stephens
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Northern California Fertility Medical Center
Sacramento
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
34
Treated
2014
Success with this Doc
Yes
Treatment
IVF
Diagnosis
Diminished Ovarian Reserve
10
They all cared so much and knew who I was and my entire background. Felt like family. Both she and Dr. Murray are great.
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Age
34
Treated
2014
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Sales Representative
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
IVF
Diagnosis
Diminished Ovarian Reserve
10
During treatment, did you feel like you were treated like a number or a human?
They all cared so much and knew who I was and my entire background. Felt like family
Describe your experience with your nurse.
Kind and competent
How was your experience with Janice Andreyko?
She is amazing in every way. Was compassionate and kind and also willing to try new things within reason. She kept me going through failed cycles and cried when we heard a heartbeat for the first time. This clinic is amazing. Both she and Dr. Murray are great.
What one piece of advice would you give a prospective patient of Janice Andreyko?
Ask her for any alternative treatments or additional drugs (HGH) if it doesn't work at first and don't give up!!
10
Doctor
Janice Andreyko
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Northern California Fertility Medical Center
Sacramento
Nursing
Operations
Scheduling
Billing
Educational Resources
– Read less