New Direction Fertility Centers

Available Resources

Genetic counseling: OfferedAcupuncture: OfferedMental health counseling is not offered: Not OfferedNutrition counseling: OfferedAdministration of shots: OfferedCoordinating at-home nursing: OfferedSelling medication is not offered: Not OfferedProviding backup medication: Offered
Gilbert
1760 E Pecos Rd 
Gilbert, AZ 85295
480-351-8222
On a scale from 0-10, how likely are you to recommend New Direction Fertility Centers to a friend?
Strongly recommend: 9Don't recommend: 29.2
11 assessments
  • 82% Strongly recommend (9-10)
  • 0% Neutral (7-8)
  • 18% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
?
Annual Cycles National Avg.
344
9.1
Average Doctor Score
1 doctor
11 assessments
10
Age
37
Treated
2016
Success with this Doc
Yes
Treatment
1 IUI
Diagnosis
Anovulation
10
$500 - IUI plus the cost of medications...Everything is done at this clinic [New Direction Fertility Centers]. It has all of latest technology and equipment available. All blood and semen samples are analyzed/processed on site in their lab. Dr. Amols works every single day. Dr. Amols said that's women's fertile time isn't just on Mondays through Fridays from 8am - 5 pm, it can happen at any time and he and his staff are available everyday to meet our needs. I went in on Memorial Day so that he could do an ultrasound and check my follicles. It's very convenient for anyone to be seen at this clinic.
+ Read more
Age
37
Treated
2016
Success with this Doc
Yes
Race
Latino
Income
$50K - $99K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Anovulation
10
Describe your experience with New Direction Fertility Centers.
Everything is done at this clinic. It has all of latest technology and equipment available. All blood and semen samples are analyzed/processed on site in their lab. Dr. Amols works every single day. Dr. Amols said that's women's fertile time isn't just on Mondays through Fridays from 8am - 5 pm, it can happen at any time and he and his staff are available everyday to meet our needs. I went in on Memorial Day so that he could do an ultrasound and check my follicles. It's very convenient for anyone to be seen at this clinic.
During treatment, did you feel like you were treated like a number or a human?
Dr.Mark Amols has been genuinely concerned with helping us get pregnant. He has thoroughly evaluated our fertility situation and has presented us with all of our options. He is always available to answer any questions we have and makes us feel like we are his only patients.
Describe your experience with the nursing staff.
The nursing staff is very knowledgeable on fertility issues and treatments. They execute Dr. Amols' orders very efficiently and are sympathetic to our situation.
How was your experience with Mark Amols?
Dr. Mark Amols is very empathetic to our situation. He has been very patient and supportive while waiting to treat us. I am anovulatory and Dr. Amols treated me for a couple of months before we could actually start our first treatment. I had a few cysts on my ovaries that needed to be cleared up before beginning treatment. We just had our first IUI last week. I have dealt with many doctors throughout my life and I have never met a doctor who is as concerned with his patients as Dr. Amols. We feel truly privileged to be under his treatment and are optimistic that he will be able to help us get pregnant. Dr. Mark Amols embodies the word -passionate- with his work.
What one piece of advice would you give a prospective patient of Mark Amols?
Be patient and trust that Dr. Amols will do everything he can to help you get pregnant.
Describe the protocols Mark Amols used in your cycles and their degree of success.
Dr. Amols suggested we begin with the least invasive form of treatment, an IUI. He suggested this because we were able to get pregnant on our own about 4 months before seeing him, just by taking Clomid. The pregnancy resulted in a miscarriage. All of this occurred before seeing Dr. Amols. His rational was that if we were able to get pregnant only by taking Clomid, we should not have too much trouble getting pregnant again using IUI and improving our chances.
Describe the costs associated with your care under Mark Amols.
$500 - IUI plus the cost of medications
10
Doctor
Mark Amols
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
New Direction Fertility Centers
Gilbert
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
29
Treated
2016
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Male Factor, PCOS, Tubal Blockage
10
They [nurses at New DIrection Fertility Centers] were excellent and always willing to answer questions!...$1500 for testing $4600 for IVF with icsi $3500 for medications $2000 for another transfer... He [Dr. Amois] would do the ultrasound and then the office would call later that day and tell me if I needed to increase or decrease my gonal f injection dosage. Once I was about 9 days into the stims part he had me come in daily to monitor more closely. On day 11 I was ready to have the trigger shot and came in the next day to make sure that medication worked and came in the next day after that to have my retrieval. For the transfer I was on birth control again for 3 weeks. And started Lupron 20units. Once the birth control was done I dropped my dosage to 10 units and started estrogen pills 2 pills twice a day: I went in for a lining check and ended up having to increase my estrogen dosage to 3 pills 3 times a day. Then 5 days before transfer he started me on doxycycline and progesterone injections.
+ Read more
Age
29
Treated
2016
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
Male Factor, PCOS, Tubal Blockage
10
During treatment, did you feel like you were treated like a number or a human?
He was always willing to sit down and answer and questions, he made us feel like he wanted us to conceive and it wasn't just another procedure for him. He was always genuine in times of loss.
Describe your experience with your nurse.
They were excellent and always willing to answer questions!
How was your experience with Mark Amols?
Dr A. Was extremely kind and very open with his own Fertilty issues so I always felt like he understood what not just me but my husband was going through. He was very straight forward but in a caring way. During our miscarriage he took his time to go through every option of treatment and let us have time to process things as well. He scheduled our d&c and he was the physician to perform it. He was very genuine in his care and I felt that he truly was saddened by our loss as well. I also felt at every appointment we have gone to he is always positive and excited to see where we are at. I like that I see him everytime I go and not someone else who may not know my entire history. He is patient and willing to answer any and all questions we may have had or still have.
What one piece of advice would you give a prospective patient of Mark Amols?
To be excited about treatment and trust his advice but also do not be afraid to make your own recommendations or talk about things you maybe have in mind for treatment. He is willing to listen and try his best to work around your comfort levels
Describe the protocols Mark Amols used in your cycles and their degree of success.
He started me on birth control about 4 weeks before my egg retrieval. He wanted my cycle to be in sync with when the retrieval would be. He then gave me a calendar of all my retrieval medications and when to take them and appointments scheduled out for the next few weeks. I was started on 75mg of menopur each morning and gonal f 150mg at night. Then I would go to his office every other day to be monitored and get my blood drawn. He would do the ultrasound and then the office would call later that day and tell me if I needed to increase or decrease my gonal f injection dosage. Once I was about 9 days into the stims part he had me come in daily to monitor more closely. On day 11 I was ready to have the trigger shot and came in the next day to make sure that medication worked and came in the next day after that to have my retrieval. For the transfer I was on birth control again for 3 weeks. And started Lupron 20units. Once the birth control was done I dropped my dosage to 10 units and started estrogen pills 2 pills twice a day: I went in for a lining check and ended up having to increase my estrogen dosage to 3 pills 3 times a day. Then 5 days before transfer he started me on doxycycline and progesterone injections.
Describe the costs associated with your care under Mark Amols.
$1500 for testing $4600 for IVF with icsi $3500 for medications $2000 for another transfer
10
Doctor
Mark Amols
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
New Direction Fertility Centers
Gilbert
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
27
Treated
2016
Success with this Doc
Yes
Treatment
1 IUI
Diagnosis
PCOS
10
My IVF coordinator was amazing. She was prompt in answering all of my emails, returned my phone calls in a timely manner, and explained everything in detail. I never felt rushed or like I was inconveniencing her with my millions of questions.... The only thing I would have changed would be the front desk communication. But! They have new staff and I haven't had any complaints from my last few phone calls with them so I think they have fixed the issue.
+ Read more
Age
27
Treated
2016
Success with this Doc
Yes
Race
Other
Income
$0 - $49K
Occupation
Sales Representative
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI
Diagnosis
PCOS
10
Describe your experience with New Direction Fertility Centers.
The only thing I would have changed would be the front desk communication. But! They have new staff and I haven't had any complaints from my last few phone calls with them so I think they have fixed the issue. Other than that, their strengths highly outway any downfall. They ar skins and welcoming at every appointment, organized, on time more often than not, thorough, beautiful and clean clinic, and I feel I'm in great hands while in their care.
During treatment, did you feel like you were treated like a number or a human?
His bedside manner is incredible. Even when I wasn't responding as quickly as I would have liked, I left that appointment feeling encouraged and positive. He has a way of turning set backs in to motivation. He is sure we are informed but never made us feel discouraged.
Describe your experience with your nurse.
My IVF coordinator was amazing. She was prompt in answering all of my emails, returned my phone calls in a timely manner, and explained everything in detail. I never felt rushed or like I was inconveniencing her with my millions of questions.
How was your experience with Mark Amols?
I honestly have zero complaints about Dr. Amols. He made my husband and I feel extremely comfortable from our first consultation. We were full of nerves and worries but we left feeling excited and encouraged for the first time in years. You see him at every appointment. He does not use an ultrasound tech so he monitors every appointment. I appreciate this because I never have to wonder if he received full details of my appointment. He sees it first hands and makes adjustments to the protocol as he sees fit. Literally. I've never trusted a doctor as much as him and that is thanks to his hands on work ethic. I've never felt like a number. He gets to know you personally. He remembers my husbands football teams and talks to him about it. This made my husband feel at ease. He finds a way to make a connection with both of you. He remembers we travel to see him from out of town and asks about our drive. You feel like family there. I appreciate his honest opinion while still being gentle in his approach. He and his wife had children through IVF. He understands the financial, emotions, and physical struggle of infertility. I've recommended him to countless people and have never heard a complaint from any of them.
What one piece of advice would you give a prospective patient of Mark Amols?
Dr. Amols gets results. He loves his patients and loves seeing them. But his goal is to help you start a family and move to the next chapter of your life. So, once you start treatments, buckle up because he's ready to get you through these treatments to hit your goal of parenthood. Be ready for lots of appointments. It's a great thing. Be excited!
Describe the protocols Mark Amols used in your cycles and their degree of success.
We started with the plan for oral medication (Femara), trigger, and IUI. My body responded to the first round of Femara but not as much as we needed it to. My follicles were not mature. He adjusted the plan and gave me a second round of Femara. That did the trick and a week later I had 3 mature follicles. We triggered and had our IUI 2 days later. Unfortunately, my husband had a low sperm count the day of IUI. It did not result in a pregnancy. We regrouped and have decided to move on to IVF.
Describe the costs associated with your care under Mark Amols.
IUI- $500 (not including medications) IVF- $4800 (not including medications)
10
Doctor
Mark Amols
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
New Direction Fertility Centers
Gilbert
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
5
Age
Treated
Success with this Doc
No
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Other
5
Clinic [New Direction] is new and beautiful, but so busy...I messaged clinic I started my period more than 1 time, communication is through text. The nurse overlooked this message and 3 day scan was not ordered... After scans if you have any questions Dr will set you up with nurse or Cordinator to discuss...Extremely busy clinic and Dr was always rushed to get to next patient...the Dr does all your scans which is nice but they are only 5-10 minute appointments so this is the only time I had to speak with Dr.
+ Read more
Age
Treated
Success with this Doc
No
Race
European, Latino
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Other
5
Describe your experience with New Direction Fertility Centers.
Clinic is new and beautiful, but so busy, the Dr does all your scans which is nice but they are only 5-10 minute appointments so this is the only time I had to speak with Dr. After scans if you have any questions Dr will set you up with nurse or Cordinator to discuss
During treatment, did you feel like you were treated like a number or a human?
Extremely busy clinic and Dr was always rushed to get to next patient, follow ups take too long to schedule
What specific things went wrong at this clinic?
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Mark Amols?
Knowledgeable and compassionate but too busy, sometimes I felt like things the Dr told me he later contradicted himself. Like after first retrieval he told me he thought he achieved goal which was really great, 3rd cycle he wanted to change protocol and I asked why we aren't doing what we did first time, since he thought that was a good cycle, and response was it was an ok cycle.
What one piece of advice would you give a prospective patient of Mark Amols?
Stay on top of things.
Describe the protocols Mark Amols used in your cycles and their degree of success.
Microdose Lupron flare gonal menapur bcp prime. Batched cycle. Retrieved 7 eggs 2 were seperated from sac during retrieval, I was left in a lot of discomfort after retrieval, 4 fertilized 2 5 day embryos, PGs abnormal, Estrogen prime back to back cycle, gonal menapur, lead follicle only 3retrieved,2 mature 2 fertilized, too poor quality for testing or freezing 3rd cycle estrogen prime lead follicle cancelled day 7 of stim, I was monitored from out of state, Dr would not cancel sooner because he did not trust scan of monitoring Dr. Which also happened previous cycle. Later after I was told how horrible monitoring Dr was at measuring follicles at end of conversation I was told the scans weren't the problem, I was dealing with lead follicle issue.
5
Doctor
Mark Amols
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
New Direction Fertility Centers
Gilbert
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor
10
The clinic is very nice and clean. Every time I walked in I was greeted by name. I never had a long wait time. At our new patient consult Dr. Amols took us on a tour of the facility and showed us the labs. Everything was new and they pride themselves on the best technology. After retrieval they have personal recovery rooms so you don't have to worry about sharing a room with anyone else.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
European
Income
$0 - $49K
Occupation
Accountant
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor
10
Describe your experience with New Direction Fertility Centers.
The clinic is very nice and clean. Every time I walked in I was greeted by name. I never had a long wait time. At our new patient consult Dr. Amols took us on a tour of the facility and showed us the labs. Everything was new and they pride themselves on the best technology. After retrieval they have personal recovery rooms so you don't have to worry about sharing a room with anyone else.
During treatment, did you feel like you were treated like a number or a human?
He made us feel like we were his only patients. I know he sees so so many people every day but he always remembered us and our situation. Very personable and easy to talk to about anything and everything. Every appointment felt like he remembered exactly where we left off even to the smallest details.
Describe your experience with the nursing staff.
So so sweet! Every nurse we encountered was so helpful and kind. They were all very proficient in their different jobs.
How was your experience with Mark Amols?
Dr. Amols is very friendly and such an amazing doctor. Every appointment he did himself and it went smoothly. He answered any questions and always explained what he was doing and everything he saw during the ultrasounds. He's so personable and so easy to get along with.
What one piece of advice would you give a prospective patient of Mark Amols?
Don't be afraid to ask questions. He really cares about you and will kindly answer any questions you might have.
Describe the protocols Mark Amols used in your cycles and their degree of success.
I was on an antagonist schedule. It was male factor infertility so we did IVF with ICSI. 28 egggs retrieved, 16 fertilized, 10 embryos frozen. Currently preparing for transfer.
Describe the costs associated with your care under Mark Amols.
$4800 for the IVF process which includes all ultrasounds, blood draws, retrieval, assisted hatching, transfer, and 6 month frozen embryo storage. We had to do ICSI which cost another $500 billed at a later time. Medications are seperate.
10
Doctor
Mark Amols
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
New Direction Fertility Centers
Gilbert
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
28 Eggs Frozen
Treatment
1 Egg Freezing
Diagnosis
Diminished Ovarian Reserve
10
They see a lot of patients [at New Direction] but they are so on top of things. At most, I only had to wait 10 minutes after a scheduled appointment time to see the doctor. The clinic was clean, felt up to date tech-wise, and made me feel comfortable with my decision to seek treatment there... The only difficulty (if you can call it that) I had was how quickly the nurse who assisted me after my egg retrieval tried to get me up and out of the recovery room. I woke up super nauseous and in pain and they needed me to get rolling because they needed the room for another patient. I guess they typically get people up and out within 15 minutes, I think it may have taken me about 30. I did feel a little rushed to recover which wasn't super fun given how crappy I was feeling, but that was the only thing that was a little rough about my experience with the nursing staff.
+ Read more
Age
Treated
Success with this Doc
28 Eggs Frozen
Race
European
Income
$50K - $99K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Egg Freezing
Diagnosis
Diminished Ovarian Reserve
10
Describe your experience with New Direction Fertility Centers.
They see a lot of patients but they are so on top of things. At most, I only had to wait 10 minutes after a scheduled appointment time to see the doctor. The clinic was clean, felt up to date tech-wise, and made me feel comfortable with my decision to seek treatment there.
During treatment, did you feel like you were treated like a number or a human?
Dr. Amols and the nurses took the time to answer my questions quickly and were always very prompt in getting back to me with test results and medication protocols. They do see quite a few patients and sometimes things felt a little rushed during my time at the clinic, but Dr. Amols made sure to push me to get the most eggs possible and I appreciated this strategy very much.
Describe your experience with the nursing staff.
The nurses were wonderful! They were quick to answer my questions and very helpful. The only difficulty (if you can call it that) I had was how quickly the nurse who assisted me after my egg retrieval tried to get me up and out of the recovery room. I woke up super nauseous and in pain and they needed me to get rolling because they needed the room for another patient. I guess they typically get people up and out within 15 minutes, I think it may have taken me about 30. I did feel a little rushed to recover which wasn't super fun given how crappy I was feeling, but that was the only thing that was a little rough about my experience with the nursing staff.
How was your experience with Mark Amols?
Dr. Amols was present at every monitoring appointment I had which made me feel confident that he was making sure I received the best treatment and protocol possible. He did answer all my questions, but there were times I wish I had a little more time for questions. He was always very upfront and realistic about what I could expect and made it clear he would push me to get the most eggs possible so that I had the best chance of having success when it comes time to use the eggs. He has great bedside manner and it's clear that he cares about his patients. He was able to retrieve 28 mature eggs (31 total but 3 were immature) and I was extremely happy with the outcome of treatment. I would definitely recommend him.
What one piece of advice would you give a prospective patient of Mark Amols?
Make sure you have your questions written down so you are prepared to ask them as soon as he walks in the room. He sees a lot of patients, so you have to make the most of the time you have with him during appointments.
Describe the protocols Mark Amols used in your cycles and their degree of success.
I was on one month of birth control prior to starting injections. I had my baseline ultrasound a couple days after ending birth control, then started microdose lupron injections (20 units AM and PM) the next day, continuing those until the night of my trigger shot. After 2 days of microdose lupron injections only, I started taking 75 units of Menopur in the morning and 300 units of Gonal-F in the evenings. I stimmed for 9 days on that protocol, then on the 10th day we continued microdose lupron AM and PM and 75 units of Menopur in the AM followed by 100 units of Gonal F PM because my follicles were borderline ready to go. The 11th day microdose lupron injections both AM and PM and trigger shot PM with retrieval 36 hours later.
Describe the costs associated with your care under Mark Amols.
So unbelievably affordable which made it possible for me to go through this process. $1000 for clinic fees, $300 for anesthesia, $300 per year for storage for up to 20 eggs ($100 for every 10 after).
10
Doctor
Mark Amols
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
New Direction Fertility Centers
Gilbert
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
6
Age
Treated
Success with this Doc
?
Treatment
2 IUI
Diagnosis
Anovulation
6
This clinic [New Direction Fertility Centers] is extremely busy. I don’t feel that they have any outside resources available for their patients and spouses or if they do no one offered them to us. The nurses and assistants have been nice but I wish they would return my phone calls with a call and not a message on the office messaging system...$300 hsg .. 750 iui 400 Meds for iui .. 50 for doctor visits .. 100 for sperm analysis each time
+ Read more
Age
Treated
Success with this Doc
?
Race
Middle Eastern
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Anovulation
6
Describe your experience with New Direction Fertility Centers.
This clinic is extremely busy. I don’t feel that they have any outside resources available for their patients and spouses or if they do no one offered them to us. The nurses and assistants have been nice but I wish they would return my phone calls with a call and not a message on the office messaging system. With that being said, Dr Amols is a great doctor. He is very personable
During treatment, did you feel like you were treated like a number or a human?
When I first started going, I would call with questions and someone would be there to answer or would call me back. The last couple months my calls are returned by a message on a messaging system leaving no room for me to ask additional questions if I thought of others. Some prefer messaging over talking but I prefer to talk to someone.
How was your experience with Mark Amols?
Dr Amols has great bedside manner. He answered our questions and helped prepare us for treatments! I did feel that he was overly busy at times trying to keep up with his patient workload. Although when he was present he helped put our minds at ease by talking to my husband and I during treatments
What one piece of advice would you give a prospective patient of Mark Amols?
Come prepared to every appointment with questions written down. The appointments can feel overwhelming and you may forget to ask questions
Describe the costs associated with your care under Mark Amols.
$300 hsg .. 750 iui 400 Meds for iui .. 50 for doctor visits .. 100 for sperm analysis each time
6
Doctor
Mark Amols
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
6
Clinic
New Direction Fertility Centers
Gilbert
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
PCOS, Tubal Blockage
10
Strengths of the nursing staff [at New Direction Fertility Centers] was they all seemed very friendly, and organized. Weakness- would've liked to know to know them personally since that was the down to earth vibe you got from Dr A. Also sometimes you felt like they were being spread very thin and had a lot going on... he does batch cycle his patients, which wasn't an issue for me because it meant he was able to be more present and see me each visit.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
European, Black or African-American
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
PCOS, Tubal Blockage
10
Describe your experience with New Direction Fertility Centers.
Strengths- the doctor, feel comfortable, trustworthy Weakness- not much staff for the demand, but they make it work
During treatment, did you feel like you were treated like a number or a human?
Amazing bedside manner, you can truly tell he cares and is in it to get you your take home baby, not just another number or a pay day like other doctors made me feel
Describe your experience with your nurse.
Strengths of the nursing staff was they all seemed very friendly, and organized. Weakness- would've liked to know to know them personally since that was the down to earth vibe you got from Dr A. Also sometimes you felt like they were being spread very thin and had a lot going on
How was your experience with Mark Amols?
As a patient I felt like I had no need to worry. Dr A has continued to make me feel like I (and our future babies) are in great hands. He performed every single ultrasound himself and took the time to explain the process and what to expect every step of the way!
What one piece of advice would you give a prospective patient of Mark Amols?
Be prepared to be treated more like a friend and less like a patient
Describe the protocols Mark Amols used in your cycles and their degree of success.
Being that this was my first IVF/ injectable cycle, I had a high antral follicle count secondary to PCOS we went with an antagonist protocol. I started with BCP; as he does batch cycle his patients, which wasn't an issue for me because it meant he was able to be more present and see me each visit. I had no hick ups during my IVF process and his protocol got me a great number of eggs
Describe the costs associated with your care under Mark Amols.
Approx 6-8,000 for IVF cycle 2800 for medications for IVF cycle 400 for frozen embryo transfer 1200 for PGS embryo biopsy fee
10
Doctor
Mark Amols
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
New Direction Fertility Centers
Gilbert
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
?
Treatment
4 IUI, 4 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, PCOS, Poor Egg Quality
10
Strengths [at New Direction Fertility Centers] are the dr [Amols], the majority of the nurses. Weaknesses- the lack of times you get to see your ivf coordinator depending on which one you see. And sometimes a few nurses get a bit disorganized...Had a nurse fail to call in some prescriptions and had 2 different nurses tell me two different start dates and dosages for a round of ivf. Once mentioning it to doctor amols, it was immediately taken care of.
+ Read more
Age
Treated
Success with this Doc
?
Race
European, Native American
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI, 4 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, PCOS, Poor Egg Quality
10
Describe your experience with New Direction Fertility Centers.
Strengths are the dr, the majority of the nurses. Weaknesses- the lack of times you get to see your ivf coordinator depending on which one you see. And sometimes a few nurses get a bit disorganized.
During treatment, did you feel like you were treated like a number or a human?
He took time to answer and explain everything, he called after hours to check on us and text us when we had questions or concerns or when things didn't go well, like when we miscarried.
Describe your experience with your nurse.
Most of the staff is incredible. A few people are not as organized.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Failed to inform you of changes in protocol
  • Provided conflicting information
How was your experience with Mark Amols?
He was the best doctor I have ever seen for anything. Understanding, compassionate, helpful, kind and very accommodating. Super trustworthy. He never hesitated to help in any way he could and he was always there for any questions we had. He explained everything to us over and over when I was struggling and hormonal. He is truly passionate about what he does and it shows. I just love him!
What one piece of advice would you give a prospective patient of Mark Amols?
Trust his judgement but also know what is happening at each appointment. Ask questions because he will answer them and it's better to put your mind at rest than to stress.
Describe the protocols Mark Amols used in your cycles and their degree of success.
Menopur 300units Microdose Lupron Human growth hormone Dexamethasone
Describe the costs associated with your care under Mark Amols.
$6,000 for a double ivf cycle (2 retrievals and 2 transfers total) $600 for anesthesia ($300 for each retrieval) $500 for icsi (one time fee)
10
Doctor
Mark Amols
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
New Direction Fertility Centers
Gilbert
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
28 - 29
Treated
2015 - 2016
Success with this Doc
?
Treatment
3 IUI, 1 IVF
Diagnosis
Endometriosis, PCOS
10
Dr. Amols [of New Direction Fertiity Centers] is the best doctor I've had contact with (I work in healthcare). He is caring, warm, funny and extremely knowledgeable. I would recommend him to anybody....Don't be afraid to ask questions. He takes his time to answer them all and explains everything thoroughly....I was on an antagonist protocol. I have PCOS and responded well. 23 eggs retrieved, 21 mature, 21 fertilized....$4800 for IVF including ICSI and 6 months of embryo storage
+ Read more
Age
28 - 29
Treated
2015 - 2016
Success with this Doc
?
Race
European, East Asian, Other
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Endometriosis, PCOS
10
During treatment, did you feel like you were treated like a number or a human?
Dr. Amols and his staff are all so caring and patient. He never makes me feel rushed and has a wonderful bedside manner.
How was your experience with Mark Amols?
Dr. Amols is the best doctor I've had contact with (I work in healthcare). He is caring, warm, funny and extremely knowledgeable. I would recommend him to anybody.
What one piece of advice would you give a prospective patient of Mark Amols?
Don't be afraid to ask questions. He takes his time to answer them all and explains everything thoroughly.
Describe the protocols Mark Amols used in your cycles and their degree of success.
I was on an antagonist protocol. I have PCOS and responded well. 23 eggs retrieved, 21 mature, 21 fertilized.
Describe the costs associated with your care under Mark Amols.
$4800 for IVF including ICSI and 6 months of embryo storage
10
Doctor
Mark Amols
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
New Direction Fertility Centers
Gilbert
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
29
Treated
2015
Success with this Doc
?
Treatment
IVF, Egg Freezing
Diagnosis
Male Factor, Poor Egg Quality
10
I appreciate his model (low cost to help more people) and his customer service is not compromised even though he sees more people.
+ Read more
Age
29
Treated
2015
Success with this Doc
?
Race
Ashkenazi Jewish
Income
$50K - $99K
Occupation
Business Executive
Order & Number of Docs Seen
1st of 2 Docs
Treatment
IVF, Egg Freezing
Diagnosis
Male Factor, Poor Egg Quality
10
During treatment, did you feel like you were treated like a number or a human?
Mark truly cares about our story. He wants to help.
Describe your experience with the nursing staff.
They also care and want to learn
How was your experience with Mark Amols?
Mark is compassionate and wants to help. He gets to know your story and is eager to find a way for you to have a baby. I appreciate his model (low cost to help more people) and his customer service is not compromised even though he sees more people. He uses technology to his advantage and you can tell he has invested a lot in his business to get results. He is intelligent and you can tell he knows what he is talking about.
What one piece of advice would you give a prospective patient of Mark Amols?
Go slow. His energy is contagious so you can move quickly but be sure to ask questions and make sure you feel comfortable
10
Doctor
Mark Amols
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
New Direction Fertility Centers
Gilbert
Nursing
Operations
Scheduling
Billing
Educational Resources
– Read less