Describe your experience with Jones Institute For Reproductive Medicine.
Reaching the clinic via the phone is very easy, straight forward, and a wonderful experience. The receptionist and nurses are pleasant and helpful over the phone. The portal online has been a good resource to use, although a few times I have gotten delays in responses a little longer than expected or hoped. Wait times have been average, although they could be better. Getting an appointment is sometimes hard, but with a busy office that is expected.
During treatment, did you feel like you were treated like a number or a human?
During my first appointment with Dr. Stadtmauer, she was very attentive, understanding, and communicated well with me. I had a good knowledge of my diagnosis and she was able to answer my questions more directly, while giving me a piece of mind and reassuring me she was confident in treatment options, which was very relieving. The only downfall I would have to say was that due to having to come multiple times a week for appointments and measurements, I would sometimes see other physicians who were not updated on my care or aware of my concerns and diagnosis at all, almost as if they had not read my chart at all. I did not have a problem seeing another physician, but was never notified, and struggled to communicate and get my questions answered when meeting with someone other than Dr. Stadtmauer.
Describe your experience with the nursing staff.
The nurses were all very supportive and always showed compassion and were very uplifting even after appointments with not so great news. They always had smiling faces, know me by name, and are always VERY helpful via phone, in office and in the exam rooms.
How was your experience with Laurel Stadtmauer?
I loved Dr. Stadtmauer and her communication. She never lets me speak negatively and is always assuring me there are new medications and treatments to try. She reminds me my diagnosis is common, I am young, and she has more positive outcomes than negative outcomes in my case and is always excited to see me and start another round. She makes me excited to come and see her and not dread another failed cycle like I have in the past.
What one piece of advice would you give a prospective patient of Laurel Stadtmauer?
Be open! She is there to communicate with and she will not be able to fully express her medical advice and expertise if you don't explain all the problems. She is VERY knowledgeable and very willing to take the next step to ensure her patients are happy and comfortable.
Describe the protocols Laurel Stadtmauer used in your cycles and their degree of success.
So far, I have used Letrozole and Clomid to help release mature follicles before IUI. Because I have PCOS, I do not ovulate on my own and have to take Progesterone to bring on my cycle. Because of this, I can go months with no cycle, resulting in very heavy cycles once I take the Progesterone. Dr. Stadtmauer was able to help track my follicle growth and measurements of my lining to ensure proper timing of ovulation, as heavy cycles resulted in longer cycles and threw of normal schedules. Unfortunately, after three cycles of Letrozole, she was unable to find mature follicles to be released by the trigger shot so we are going to repeat this process with Clomid next month.
Describe the costs associated with your care under Laurel Stadtmauer.
The office visits with Dr. Stadtmauer were covered by my insurance, with just a copay being patient responsibility. The ultrasound appointments were covered and billed correctly, which was a relief, as some in the past have been billed as experimental and not covered. All lab tests have been covered as well. Dr. Stadtmauer's billing team has done a fantastic job making sure billing procedure codes are properly done to ensure coverage is effective. I have gotten a break down of costs up front before vists and ultrasounds with the price in case my insurance was to deny or not cover the services so I am aware of the costs before the services are rendered.