Describe your experience with IVF Plano.
Strength: On time, nurses and receptionists always answer the phone or call right back.
Weakness: Little time with Dr Douglas, and little information. Most was pretty blind.
During treatment, did you feel like you were treated like a number or a human?
I had to really work to be treated like a human--I seemed like a number to Dr Douglas. He is very dry and zero bed side manner. Doesn't encourage questions and isn't thorough. However, he is always on time (people at surgery center noted this), was very confident, and his staff always answered the phone. Nurses were very nice and really seemed to care.
Describe your experience with your nurse.
Both nurses, Beth and Angela, shared responsibilities, both worked really hard, took all calls, always called back, and were very sweet, encouraging and seem to be great people. Dr Douglas is "Oz behind the curtain," so these two ladies do everything. All communication is thru them.
What specific things went wrong at this clinic?
- Provided conflicting information
How was your experience with James Douglas?
Not warm and fuzzy, zero bed side manner, and not present for many appointments. Quick, efficient, on time. Very little words. "Wizard of Oz behind the curtain." Very little info, seems bored when you meet with him. Not encouraging of questions. Nurses handle everything. Shrugged when I had a miscarriage, offered zero help or explanation.
He would be a good choice if you're a patient who doesn't want a lot of info and would just rather trust the doctor to do it all, and not know any details.
I prefer someone very thorough and informational. It's probably a personal preference thing.
What one piece of advice would you give a prospective patient of James Douglas?
Dr Douglas be a better fit for a patient who wants to sit back, relax, and let the doctor handle 100%. Good fit for someone who doesn't want to ask many questions or doesn't want to know anything medical. He is very confident and doesn't seem to have any desire to answer questions or talk through things.
Not a good fit for someone who wants to see the doctor at most appointments (you rarely see Dr Douglas), or someone who wants to ask questions and inform themselves (which I did).
Describe the costs associated with your care under James Douglas.
It was around $18,000 total I believe.