Describe your experience with Houston Fertility Center.
I think they desperately need to work on customer service when someone calls in. Most people calling in have NO IDEA how to go about anything in the fertility world, so a nicer voice on the other end of the phone would be helpful.
During treatment, did you feel like you were treated like a number or a human?
Everyone there was kind & understanding of the emotional toll of infertility.
Describe your experience with your nurse.
My only issue with the nursing team is, that they didn't fully explain my meds to me. Knowing that this was my 1st time ever doing fertility treatments, I wasn't told how to properly take the birth control pills (after I finished the first pack). This resulted in us having to stop the first round of treatments & wait another month to start over again.
What specific things went wrong at this clinic?
- Provided conflicting information
- Failed to convey critical information
How was your experience with Sonja Kristiansen?
I thought that she was very nice, but I only saw her 3 times. 1 for my initial consultation, 2 at my egg retrieval & 3 the day she let me go as a patient. I feel that she was very knowledgeable, but it was frustrating that she told me that she couldn't get me pregnant, without giving me an option to use donor eggs.
What one piece of advice would you give a prospective patient of Sonja Kristiansen?
Ask a ton of questions.
Describe the costs associated with your care under Sonja Kristiansen.