Fertility Treatment Center

Available Resources

Genetic counseling: OfferedAcupuncture: OfferedMental health counseling: OfferedNutrition counseling is not offered: Not OfferedAdministration of shots: OfferedCoordinating at-home nursing is not offered: Not OfferedSelling medication: OfferedProviding backup medication: Offered
Tempe
2155 E. Conference Drive
Tempe, AZ 85284 
480-831-2445
On a scale from 0-10, how likely are you to recommend Fertility Treatment Center to a friend?
Strongly recommend: 7Neutral: 2Don't recommend: 37.6
12 assessments
  • 58% Strongly recommend (9-10)
  • 17% Neutral (7-8)
  • 25% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
396
Annual Cycles National Avg.
344
7.6
Average Doctor Score
1 doctor
12 assessments
0
Age
37
Treated
2015
Success with this Doc
?
Treatment
Fertility Medications
Diagnosis
PCOS
0
We had a challenge coordinating schedules with this clinic [Fertility Treatment Center]. The front desk staff was very indifferent and occasionally rude....The PA we met with was VERY good. She explained things well, listened, and really cared. Such a different experience then the doctor...When ordered tests, they did not take into account by past medical history and issues. They never got back to me about whether it was safe to proceed with treatment and other recommendations. I called several times to get this information, and still never received what I needed.
+ Read more
Age
37
Treated
2015
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Doctor
Order & Number of Docs Seen
1 Doc Seen
Treatment
Fertility Medications
Diagnosis
PCOS
0
Describe your experience with Fertility Treatment Center.
We had a challenge coordinating schedules with this clinic. The front desk staff was very indifferent and occasionally rude.
During treatment, did you feel like you were treated like a number or a human?
It was clear to me that he had a set speech, without variation from patient to patient. He did not acknowledge that I was a physician, did not review my personal history of having both a bleeding and clotting disorder, and did not want to have my husband worked up at all. My husband had a history of cancer and was treated with chemo in early adulthood. We were mainly investigating if we could even have kids naturally, but Dr. Craig jumped right into the hormone treatments with insemination without any work up on my husband. I was "diagnosed" with PCOS while I was in the office, but there was no blood work or imaging that substantiated this diagnosis. I have never had elevated Tesosterone or any other reasons to believe any menstrualy issues were related to anything other then the bleeding disorder I was diagnosed with. He just wanted us to start that day, sign the contract to spend $30,000+ and not really investigate if we even have infertility problems.
Describe your experience with the nursing staff.
The PA we met with was VERY good. She explained things well, listened, and really cared. Such a different experience then the doctor.
What specific things went wrong at this clinic?
  • Lost appointments
  • Provided conflicting information
  • Failed to consider drug intolerance
How was your experience with Randall Craig?
In my professional opinion (I am a doctor, but don't specialize in fertility treatments), Dr. Craig misdiagnosed me without a comprehensive work up. His treatment plan was cookie cutter and not at all based on my past medical history. He even recommended treatments that could exacerbate the bleeding/clotting disorder I have. When I asked him to talk to my hematologist he said it wasn't necessary. I was very uncomfortable and went home crying.
What one piece of advice would you give a prospective patient of Randall Craig?
To get a second opinion.
0
Doctor
Randall Craig
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
0
Clinic
Fertility Treatment Center
Tempe
Nursing
Operations
Scheduling
Clinic Atmosphere
Educational Resources
– Read less
6
Age
33 - 34
Treated
2014 - 2015
Success with this Doc
No
Treatment
1 IUI, IVF, Egg Freezing
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality
6
My IVF coordinator [at Fertility Treatment Center] was responsive and knowledgeable (mostly repeated what Dr. Craig said), but seemed a bit annoyed with all my questions. The billing office is knowledgeable, but not super friendly.
+ Read more
Age
33 - 34
Treated
2014 - 2015
Success with this Doc
No
Race
Other
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IUI, IVF, Egg Freezing
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality
6
What specific things went wrong at this clinic?
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
How was your experience with Randall Craig?
Dr. Craig is one of those highly intelligent doctors and comes across that way. He isn't a fan of social interaction and likes to tell you up front his plan for you in a very structured way vs. having a 2-way conversation about your diagnosis, treatment and journey. He doesn't feel there is anything that can help infertility other than IUI, IVF, etc.. so he won't advocate for an organic, gluten free, etc... diet or doing acupunture- nothing about him is holistic. He doesn't have his stats on SART (as of 2015), but does have his pregnancy rates posted in a SART format in his office lobby - no live birth rates though. However, you can request these from his office manager. He also freezes on day 4. I did one IUI and one IVF with Dr. Craig. I have diminished ovarian reserve and only one egg was retrieved. The one egg fertilized, but rested on day 4 before we could freeze. While this was unfortunate and a bit unexpected, I wish Dr. Craig had suggested we do a day 3 fresh transfer if we thought the embryo wasn't progressing like it should. As they say, IVF is an expensive way of really diagnosing the issue.... The billing office is knowledgeable, but not super friendly. My IVF coordinator was responsive and knowledgeable (mostly repeated what Dr. Craig said), but seemed a bit annoyed with all my questions :) I would recommend Dr. Craig to someone local in Phoenix if they don't have any standout issues. If you need personalized treatment, then maybe go to someone better outside Arizona.
What one piece of advice would you give a prospective patient of Randall Craig?
Ask lots of questions and don't feel afraid to recommend your own treatment ideas. If you feel like hes not thinking outside the box for you in particular, then find someone else. Don't settle!
6
Doctor
Randall Craig
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Fertility Treatment Center
Tempe
Nursing
Operations
Scheduling
Billing
Educational Resources
– Read less
7
Age
28 - 29
Treated
2014 - 2015
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Unexplained
7
Everything is very organized like a well oiled machine [at Fertility Treatment Center]. I was given plenty of information and materials to read if I forgot. The clinic was sometimes very difficult to get on the phone, particularly when my husband was trying to get in for a sperm sample. But overall the process was streamlined and scheduling was flexible around my schedule when it could be
+ Read more
Age
28 - 29
Treated
2014 - 2015
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Unexplained
7
Describe your experience with Fertility Treatment Center.
Everything is very organized like a well oiled machine. I was given plenty of information and materials to read if I forgot. The clinic was sometimes very difficult to get on the phone, particularly when my husband was trying to get in for a sperm sample. But overall the process was streamlined and scheduling was flexible around my schedule when it could be
During treatment, did you feel like you were treated like a number or a human?
Everyone at the clinic was really nice and I did feel Dr Craig spent enough time with us to fully explain and answer our questions.
Describe your experience with the nursing staff.
The nurses were generally friendly and compassionate. Nothing really stands out but I have a positive memory of them.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
How was your experience with Randall Craig?
Dr Craig was very nice and maybe a little awkward. He is clearly a very smart man and so he maybe isn't the best at explaining everything. We did feel listened to and had plenty of opportunity to answer questions. He also answered a middle of the night call when we were concerned about a symptom.
What one piece of advice would you give a prospective patient of Randall Craig?
Make sure you come prepared with questions and do your own research. Don't just go along with what Dr Craig says, but feel free to share your ideas and concerns.
Describe the protocols Randall Craig used in your cycles and their degree of success.
We did all the tests and nothing came up, so we were told we had "unexplained infertility." This meant we could really get pregnant at any time, but since we had been trying for two years we moved forward. I was put on daily doses of Femara (a pill) since the side effects tend to be less than with Clomid. We then did two unsuccessful IUI cycles (which included an injection to make me ovulate at the right time). When my two cycles resulted in negative pregnancy tests, Dr Craig suggested we try follicle stimulation injections on the next cycle to get me to produce more eggs. I didn't fully understand this reasoning since the ultrasounds we did each cycle showed I was producing a normal number of mature follicles. I would have questioned dr Craig on this reasoning, but we decided to take a break from the stress and have not done another cycle at this point.
Describe the costs associated with your care under Randall Craig.
Everything was covered by insurance except some prescriptions
7
Doctor
Randall Craig
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Fertility Treatment Center
Tempe
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
1
Age
34 - 36
Treated
2012 - 2014
Success with this Doc
No
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor
1
[Fertility Treatment Center's offices] seemed very fancy and big, one of the nicest in town - I liked that, though, because it made me feel like others were choosing him, too. I liked that the surgi center was connected to the office....(most of) the nurses were kind. The Dr's assistant wasn't really touchy-feely at all, she was matter-of-fact, and the doctor was very hopeful.
+ Read more
Age
34 - 36
Treated
2012 - 2014
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor
1
Describe your experience with Fertility Treatment Center.
Seemed very fancy and big, one of the nicest in town - I liked that, though, because it made me feel like others were choosing him, too. I liked that the surgi center was connected to the office.
During treatment, did you feel like you were treated like a number or a human?
(most of) the nurses were kind. The Dr's assistant wasn't really touchy-feely at all, she was matter-of-fact, and the doctor was very hopeful.
What specific things went wrong at this clinic?
  • Lost paperwork
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Randall Craig?
I was really hopeful when I went to see him-he has twins and triplets himself. He seemed very encouraging, and said our case (one-sided age) but we've had a child naturally already, was pretty common. 3 failed IUIs and 1 IVF cycle w/ 2 failed transfers - One botched transfer and no apologies for it. I'm certain the horrible transfer experience and uterine trauma was the reason why our good embryos didn't attach. Passed the blame. After all that, he wanted to push his embryo purchase program. The Dr. told us we were first in line. Nope, the nurses informed us that wasn't correct, we were well behind in line for last pickings. We were finally done of spending tens of thousands of dollars here and we left. Unsuccessful and more defeated than when we initally came.
What one piece of advice would you give a prospective patient of Randall Craig?
If you both are 25, and have a by-the-book reason for infertility, that's when you should go there.
Describe the protocols Randall Craig used in your cycles and their degree of success.
Dr. Craig used some sort of injection for cancer patients in my IVF protocal that was supposed to thicken your uterine lining. He recommended baby asprin, folic acid and Q10, but none of the extra supplements (like bee pollen) I had read about online.
Describe the costs associated with your care under Randall Craig.
I think it was around $13,000 for IVF and $600 or so for IUI
2
Doctor
Randall Craig
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
1
Clinic
Fertility Treatment Center
Tempe
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
33
Treated
2016
Success with this Doc
Yes
Treatment
1 IUI
Diagnosis
Recurrent Pregnancy Loss, PCOS, Other
10
Everything [at Fertility Treatment Center] is in house. All labs, ultrasounds, and procedures. They even have their own surgery center....We had one on one's with Dr. Craig and his staff is the most caring individuals. Never have I had to remind them of who I am or what my issues were. They are always are on top of where you are at in your cycle...We get these calendars all printed to keep us organized at home. She [nurse] is very realistic of drug side effects and telling us what to be prepared for. Scheduling is a breeze with her.
+ Read more
Age
33
Treated
2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Recurrent Pregnancy Loss, PCOS, Other
10
Describe your experience with Fertility Treatment Center.
Everything is in house. All labs, ultrasounds, and procedures. They even have their own surgery center. It's wonderful to just go to one place for everything.
During treatment, did you feel like you were treated like a number or a human?
We had one on one's with Dr. Craig and his staff is the most caring individuals. Never have I had to remind them of who I am or what my issues were. They are always are on top of where you are at in your cycle.
Describe your experience with your nurse.
She's amazing. We get these calendars all printed to keep us organized at home. She is very realistic of drug side effects and telling us what to be prepared for. Scheduling is a breeze with her.
How was your experience with Randall Craig?
Dr. Craig can talk fast and sometimes be confusing. But whenever we have questions he would re explain. I never felt out of control with my treatments. I always felt that he made the best recommendations. He allowed for lower level treatment that was a fit for us. It wasn't an immediate push for IVF.
What one piece of advice would you give a prospective patient of Randall Craig?
If you're not sure, ask. Don't be afraid to say you don't understand.
Describe the protocols Randall Craig used in your cycles and their degree of success.
Our insurance doesn't cover treatments. He gave us our chances for success for various treatments We did IUI and timed intercourse, because it fit our budget after four failed rounds we took a year of and now are in the process of doing IVF.
Describe the costs associated with your care under Randall Craig.
Iui was 750 Ivf 13,500, but since we had done lower level treatment that didn't work we received a $500 credit per failed procedure towards IVF so ours was $12,500
10
Doctor
Randall Craig
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Treatment Center
Tempe
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
32
Treated
2016
Success with this Doc
No
Treatment
5 IUI
Diagnosis
9
I have no complaints [with the Fertility Treatment Center]. I have never had a negative experience wth the Dr. or staff...Nursing staff is great at the Fertility Treatment Center. Very polite and helpful...Each iui was roughly 2k. Not including my pregnol and chlomid. This is all out of pocket Insurance does not cover any treatment cost...For the second iui my count increases slightly and no pregnancy. He [Dr. Craig] then prescribed chlomid pills. I have been taking those with the pregnynol and my counted has gone up signicantly but still no pregnancy. We have done a few more iui's with the meds and still no pregnancy but we are still hopefull. But no we are at the point where we have done so many iui with negative pregnancy results that we are unsure if we should continue iui or try ivf.
+ Read more
Age
32
Treated
2016
Success with this Doc
No
Race
Latino
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 IUI
Diagnosis
9
Describe your experience with Fertility Treatment Center.
I have no complaints. I have never had a negative experience wth the Dr. or staff.
During treatment, did you feel like you were treated like a number or a human?
He seems very honest and upfront
Describe your experience with the nursing staff.
Nursing staff is great at the Fertility Treatment Center. Very polite and helpful
How was your experience with Randall Craig?
My experience with DR. Craig has gone well. He has done well explaining the steps that we have taken and what is expected to come. I have seen some positive sign with the medications he has prescribed me. My sperm count has gone up significantly and we are hopefull
What one piece of advice would you give a prospective patient of Randall Craig?
To be patient and positive. Every couple is different and not to expect pregancy right away
Describe the protocols Randall Craig used in your cycles and their degree of success.
First i had to go for a semen analysis. Results came in i had a low sperm count. We did the first iui with out any medication which resulted in no pregnancy. He prescribed pregynol injections to help increase my count. I took those for about two/ three months before we attempted our second iui. For the second iui my count increases slightly and no pregnancy. He then prescribed chlomid pills. I have been taking those with the pregnynol and my counted has gone up signicantly but still no pregnancy. We have done a few more iui's with the meds and still no pregnancy but we are still hopefull. But no we are at the point where we have done so many iui with negative pregnancy results that we are unsure if we should continue iui or try ivf.
Describe the costs associated with your care under Randall Craig.
Each iui was roughly 2k. Not including my pregnol and chlomid. This is all out of pocket Insurance does not cover any treatment cost
8
Doctor
Randall Craig
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Treatment Center
Tempe
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
39
Treated
2010
Success with this Doc
Yes
Treatment
2 IUI, Donor Sperm
Diagnosis
Anovulation
10
The nurses [at Fertility Treatment Center - Tempe] were great - especially the one who did the insemination. The only complaint I had was understanding what medications I was supposed to take and when. It was very confusing my first cycle and I wish they would have explained it better....The entire staff was very warm and helpful throughout the process....It was great, staff was friendly and convenient pharmacy right across the way....I think it was expensive, but my insurance covered most of the cost.
+ Read more
Age
39
Treated
2010
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Engineer
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, Donor Sperm
Diagnosis
Anovulation
10
Describe your experience with Fertility Treatment Center.
It was great, staff was friendly and convenient pharmacy right across the way.
During treatment, did you feel like you were treated like a number or a human?
The entire staff was very warm and helpful throughout the process.
Describe your experience with the nursing staff.
The nurses were great - especially the one who did the insemination. The only complaint I had was understanding what medications I was supposed to take and when. It was very confusing my first cycle and I wish they would have explained it better.
How was your experience with Randall Craig?
I really liked Dr Craig. The first meeting he was 5 minutes late and he apologized because he makes it a point to be on time. He asked me a lot of questions and based on my answers, he gave me several options for getting pregnant. With each option, he gave me detailed information on statistics. He presented the information to me in a non-biased way to allow me to make the decision I felt the most comfortable with. He also said there is a chance of twins and checked me to make sure I would be capable of carrying twins if that did happen. Overall, I felt like he was extremely competent, knowledgeable, and straight forward with me.
What one piece of advice would you give a prospective patient of Randall Craig?
He is a bit odd and his personality is a bit quirky, but he knows what he is doing and that was the most important aspect of an RE for me.
Describe the protocols Randall Craig used in your cycles and their degree of success.
I don't remember the details but I used Femara and Follistim and there was another drug that made me ovulate. After insemination I had a progesterone cream I used through the first trimester.
Describe the costs associated with your care under Randall Craig.
I think it was expensive, but my insurance covered most of the cost.
10
Doctor
Randall Craig
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Treatment Center
Tempe
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
6 IUI
Diagnosis
PCOS
10
Dr. Craig and his staff are so detail oriented and care very much for each and every one of their patients. They knew who I was every time I walked into the office and have been the only office to honestly show that they care and want me to achieve my dream in becoming pregnant...The nurses are so amazing! I can't show them enough love for all their help and knowledge...The biggest strength any office can have, is compassion for your patients. And this office has that and so much more. Their knowledge is beyond compare, and quite frankly, they make you feel like part of the family.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
Latino
Income
$0 - $49K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
6 IUI
Diagnosis
PCOS
10
Describe your experience with Fertility Treatment Center.
The biggest strength any office can have, is compassion for your patients. And this office has that and so much more. Their knowledge is beyond compare, and quite frankly, they make you feel like part of the family. Again, i can't thank this office enough, i wish I would have started with them
During treatment, did you feel like you were treated like a number or a human?
Dr. Craig and his staff are so detail oriented and care very much for each and every one of their patients. They knew who I was every time I walked into the office and have been the only office to honestly show that they care and want me to achieve my dream in becoming pregnant. Even after I left the office, they continued to keep in touch! Such a wonderful group of people.
Describe your experience with the nursing staff.
The nurses are so amazing! I can't show them enough love for all their help and knowledge. They are where you find the love and compassion and hugs for every one of your cycles. I can't say enough great things about them. Best nursing staff I've ever come into contact with.
How was your experience with Randall Craig?
Dr. Craig is one of the most intelligent physicians that I have ever met. He knows fertility inside and out, and has over 25 years of experience, showing that he most definitely knows what he is doing. I wish I would have started at his clinic as he was so diligent and made sure that I felt taken care of and I could tell he truly did want to help me in getting my little miracle.
What one piece of advice would you give a prospective patient of Randall Craig?
He is not a hugs and kisses type of physician, but he knows and gets the job done. So trust him and you are in great hands.
10
Doctor
Randall Craig
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Treatment Center
Tempe
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
32
Treated
2016
Success with this Doc
Yes
Treatment
5 IUI, 1 IVF
Diagnosis
Tubal Blockage, Unexplained
10
Office staff [at Fertility Treatment Center] was absolutely amazing. I got to know them as friends and they provided so much support throughout my treatment.... Office staff was extremely kind, compassionate and organized.... Dr. Craig is a very knowledgeable physician. If one plan failed, he always had a backup plan ready to go. I like how offered me multiple treatment options and predicted success rates based on each option.
+ Read more
Age
32
Treated
2016
Success with this Doc
Yes
Race
Native American
Income
$200K - $499K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 IUI, 1 IVF
Diagnosis
Tubal Blockage, Unexplained
10
Describe your experience with Fertility Treatment Center.
Office staff was extremely kind, compassionate and organized.
During treatment, did you feel like you were treated like a number or a human?
Dr. Craig is absolutely amazing. He includes you on all of your treatment options and allows you to choose which option may be best for you and your partner both physically and financially. He also predicts success rates based on each option.
Describe your experience with your nurse.
Office staff was absolutely amazing. I got to know them as friends and they provided so much support throughout my treatment.
How was your experience with Randall Craig?
Dr. Craig is a very knowledgeable physician. If one plan failed, he always had a backup plan ready to go. I like how offered me multiple treatment options and predicted success rates based on each option.
What one piece of advice would you give a prospective patient of Randall Craig?
Be prepared to be amazed. He is extremely knowledgeable in his area of expertise and is well liked by his peers.
10
Doctor
Randall Craig
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Treatment Center
Tempe
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
31
Treated
2016
Success with this Doc
No
Treatment
4 IUI
Diagnosis
Diminished Ovarian Reserve, Male Factor
10
Nurses are great [at Fertility Treatment Center]! Explained everything and answered all my questions.... My husband is 32 and has been taking shots for months for his sperm mobility. Dr Craig has given us our different options unfortunately we've had to stop after having done 4 IUIs which were a huge struggle financially and especially emotionally on us. We stay strong and have faith one day we will be able to try IVF for our little miracle.
+ Read more
Age
31
Treated
2016
Success with this Doc
No
Race
Latino
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI
Diagnosis
Diminished Ovarian Reserve, Male Factor
10
Describe your experience with Fertility Treatment Center.
this clinic has high success rates. Be patient.
During treatment, did you feel like you were treated like a number or a human?
I felt they truly are trying to help our family grow. Although we havent had luck with our 4 IUIs hopefully we will get our little miracle one day.
Describe your experience with the nursing staff.
Nurses are great! Explained everything and answered all my questions.
How was your experience with Randall Craig?
Dr Craig was very straightforward with us from the beginning. We've been trying to have a baby for 3 years now. I'm 30 years old but have follicle count of a 35 year old. My husband is 32 and has been taking shots for months for his sperm mobility. Dr Craig has given us our different options unfortunately we've had to stop after having done 4 IUIs which were a huge struggle financially and especially emotionally on us. We stay strong and have faith one day we will be able to try IVF for our little miracle.
What one piece of advice would you give a prospective patient of Randall Craig?
Be patient...even miracles take alittle time
Describe the costs associated with your care under Randall Craig.
Each IUI total cost was about $2,500.
10
Doctor
Randall Craig
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Treatment Center
Tempe
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
Treated
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Unexplained
8
I was very please with the cleanliness of the building [at Fertility Treatment Center--Tempe]. Payments were always clear and easy to do through the front staff. I also loved that each building for different procedures were in the same location.... The entire nurse staff were so friendly and were great at calming my nerves. They were a big reason why I decided to proceed with this Fertility Center.
+ Read more
Age
Treated
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Unexplained
8
Describe your experience with Fertility Treatment Center.
I was very please with the cleanliness of the building. Payments were always clear and easy to do through the front staff. I also loved that each building for different procedures were in the same location.
During treatment, did you feel like you were treated like a number or a human?
The nurses were excellent to keep in touch with me.
Describe your experience with your nurse.
The entire nurse staff were so friendly and were great at calming my nerves. They were a big reason why I decided to proceed with this Fertility Center.
How was your experience with Randall Craig?
Dr Craig made sure to go over every scenario step by step. He would draw out a diagram and go through each option; informing us on probability and cost. He wasn't super personable, but always straight to the point.
What one piece of advice would you give a prospective patient of Randall Craig?
His bedside manner isn't his best quality, but he is very intelligent and informative.
Describe the protocols Randall Craig used in your cycles and their degree of success.
I used Femara, Gonal F and follistem, for IUI procedure.
8
Doctor
Randall Craig
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Treatment Center
Tempe
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
Treated
Success with this Doc
Yes
Treatment
1 IUI, 1 IVF
Diagnosis
Endometriosis, PCOS
10
The clinic [Fertility Treatment Center] is very personable. I never felt like I was wasting their time asking questions. They all took the time to get to know me and I got to know them. I would highly recommend Dr.Craig and his staff...Our IVF cycle including ICSI, assisted hatching and frozen transfer was about $13,000...Dr. Craig is very knowledgeable. He went over every different options with my husband and I. He also gave us our protected positive percentage rate with each option. When we chose with er wanted that cycle, he fully supported the decision.
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Age
Treated
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
1 IUI, 1 IVF
Diagnosis
Endometriosis, PCOS
10
Describe your experience with Fertility Treatment Center.
The clinic is very personable. I never felt like I was wasting their time asking questions. They all took the time to get to know me and I got to know them. I would highly recommend Dr.Craig and his staff.
How was your experience with Randall Craig?
Dr. Craig is very knowledgeable. He went over every different options with my husband and I. He also gave us our protected positive percentage rate with each option. When we chose with er wanted that cycle, he fully supported the decision.
Describe the costs associated with your care under Randall Craig.
Our IVF cycle including ICSI, assisted hatching and frozen transfer was about $13,000
10
Doctor
Randall Craig
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Treatment Center
Tempe
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less