Fertility Institute of Virginia

Available Resources

Genetic counseling: OfferedAcupuncture: OfferedMental health counseling is not offered: Not OfferedNutrition counseling is not offered: Not OfferedAdministration of shots: OfferedCoordinating at-home nursing is not offered: Not OfferedSelling medication: OfferedProviding backup medication: Offered
Richmond
10710 Midlothian Turnpike
Richmond, VA 23235
(804) 379-9000
On a scale from 0-10, how likely are you to recommend Fertility Institute of Virginia to a friend?
Strongly recommend: 12Neutral: 2Don't recommend: 19.3
15 assessments
  • 80% Strongly recommend (9-10)
  • 13% Neutral (7-8)
  • 7% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
290
Annual Cycles National Avg.
344
9
Average Doctor Score
2 doctors
15 assessments
10
Age
31 - 34
Treated
2013 - 2016
Success with this Doc
Yes
Treatment
4 IUI, 1 IVF
Diagnosis
Unexplained
10
They [nurses at Fertility Institute of Virginia] are warm, friendly, compassionate, patient, funny, and everything you need when you are in a vulnerable, emotional and awful place. I don't know if anyone was ever specifically assigned to us -- I think they share patient responsibilities, which meant everyone got to know us over just a few visits. We never had any problem not getting test results back because "our" nurse was out of the office, etc. They were always very prompt returning calls, and at no point did I ever feel like I had to stalk them in order to get test results back...
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Age
31 - 34
Treated
2013 - 2016
Success with this Doc
Yes
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI, 1 IVF
Diagnosis
Unexplained
10
Describe your experience with Fertility Institute of Virginia.
Strengths: You're a person, not a number. Dr. Steingold is a partial owner of the andrology clinic where samples are run and IVF procedures are done, which makes for effective continuity of care. Samples were never lost or delayed. There's plenty of parking at both facilities and they're easy to find. Everyone feels like a stakeholder in the process, and no question is too ridiculous. (Ex: The embryoscope was the latest and greatest thing when we were doing IVF, and I had questions about it -- Dr. Steingold put me in touch with their lead embryologist, who called me and had a really candid conversation with me about the process of embryo selection, and why he (at that point) didn't believe the research was compelling enough to justify purchasing an embryoscope, and that the second the literature showed otherwise, Dr. Steingold would be writing a check for one. He point-blank explained that even with all of the technology they have, they still don't know why some embryos take and others don't. I can't say enough how much we appreciated this kind of honesty and candor -- they're not selling a product or a guarantee of achieving parenthood, but they sure as hell are going to put everything they can into place to give you the best shot at it. IUIs and transfers can be done on weekends or on a holiday -- this was not the case when we were patients at VCU, where procedures weren't done on Sundays. They have actual price lists for everything. Patty, their billing lady, will work with your insurance company to try and get as much covered for you as possible. If your insurance takes LabCorp, there is a LabCorp facility in the building, so there's at least one fewer stop if you need blood work done. Weaknesses: They don't have a separate waiting room for patients with children, but I never saw kids in the office. (I think the patients who are parents are savvy enough to not bring their kids. We brought our daughter to meet Dr. Steingold and the staff, but it was after hours and they brought us in through the back entrance just to make sure we didn't run into a patient.) They still do paper charting, and there is no way to email your nurse or the doctor. (To be fair, I never encountered any inefficiencies as a result of this, but it did surprise me to not see anyone carrying around a laptop.) If you are a hard stick, go downstairs to LabCorp to have your blood drawn -- my veins are awful, and the nurse wasn't able to get a sample from me after multiple attempts.
During treatment, did you feel like you were treated like a number or a human?
Dr. Steingold was our second opinion after a bad experience at VCU. Treatment under him felt much more personalized. We met in his office, not the examining room. The plan of attack every month was discussed step-by-step, and he wrote everything out for us each cycle so we had something to refer back to if we had questions later. He seemed just as crushed as we were when our last attempt at IUI failed, and we were faced with the reality of proceeding to IVF. I've heard from other folks that they feel Dr. Steingold doesn't take an aggressive enough approach to treatment -- for us, that gradual approach worked. We wanted to exhaust all options before going down the road of IVF, and he was willing to back our play. Appointments were never rushed, the nurses were wonderful, the staff is warm and friendly, and they have one dedicated person who does billing. Having one point of contact makes a HUGE difference when you are trying to negotiate the murky waters of health insurance and what procedures/medications are and are not covered.
Describe your experience with the nursing staff.
As my husband just said, "They're incredible." The nurses are AMAZING, especially Beth and Lisa. They are warm, friendly, compassionate, patient, funny, and everything you need when you are in a vulnerable, emotional and awful place. I don't know if anyone was ever specifically assigned to us -- I think they share patient responsibilities, which meant everyone got to know us over just a few visits. We never had any problem not getting test results back because "our" nurse was out of the office, etc. They were always very prompt returning calls, and at no point did I ever feel like I had to stalk them in order to get test results back.
How was your experience with Kenneth Steingold?
Dr. Steingold strikes me as a deceptively quiet guy who is a huge hit at parties. He does this thing where he sits back at his desk and gives you a piercing look as he's getting his thoughts together, and you're not sure whether to stare right back at him, start making stilted conversation, or just play with the random fidget objects he has on his desk. I think some might find his bedside manner to be a little awkward, but my husband and I are awkward people, too, so we all got along really well. He didn't bat an eye at our first appointment when I handed him a history of our previous treatment, which included the statement "Sh*ttiest Christmas Present Ever" regarding the results of a failed December IUI. (I spelled the whole word out on the paper I gave him.) When we arrived at his clinic, we had already done a year of unsuccessful infertility treatments at VCU and were reasonably well-informed patients. I was afraid he would make us start all over to see whether his approach to treatment had better results, and was incredibly relieved when he didn't make us repeat any needless tests (HSG, etc). We picked back up from where we left off with VCU. We did four IUIs, all of which failed, and then one cycle of IVF, which worked. As cheesy as it sounds, he grieved with us in the failures, and rejoiced in the successes. He provided clear explanations throughout each of the treatment cycles, and made me feel like an involved, integral member of a team instead of someone who was just along for what amounts to a really, really crummy ride. Also, he keeps a bobblehead figurine of Stewie from Family Guy in his office. This earned him a ton of bonus points from me.
What one piece of advice would you give a prospective patient of Kenneth Steingold?
He may not immediately come off as being warm and fuzzy, but he is. A friend referred me to him, and one of the things she spoke so highly of was his compassion as she and her husband went through the process of infertility. We absolutely saw that compassion during our treatment.
Describe the protocols Kenneth Steingold used in your cycles and their degree of success.
We never had a clear diagnosis. The closest we got was unexplained infertility, along with possible PCOS, and a defective luteal phase. My husband's sperm had major motility issues (<5%), however, his counts were off the charts, which was why we were never officially diagnosed with MFI. We did increasing dosages of Gonal-F for all of our IUIs, along with the trigger shot, and ultrasound monitoring. Our last two cycles also included Crinone from the time of the IUI until the BFP/BFN (they were all BFN). Our last IUI was a back-to-back one, at our suggestion, in hopes that it might boost our chances (it didn't). I can't remember the specific drugs for our IVF cycle, but based on what others have described, it was fairly standard protocol (birth control followed by hormones, hormones, and more hormones -- also baby aspirin [this was my idea based on stuff I read online; Dr. Steingold said it couldn't hurt], Valium for the day of the transfer, short term dose of prednisone, and an antibiotic). They retrieved 20 eggs, 13 of which fertilized using ICSI, and 7 of which made to 5-6 day embryos. (The recommendation for ICSI surprised us, as we hadn't been diagnosed with MFI. When I asked why, Dr. Steingold shared that they recommend ICSI for all of their patients simply out of an abundance of caution, but that ultimately it was our decision. It meant more money, but we decided to go ahead with it because we didn't want to hurt our chances of success.) We opted to transfer two embryos; when we discussed it with Dr. Steingold, he said that statistically transferring two versus one gave us "a little bit of an edge." We were desperate and thought twins sounded like a great idea. One of those embryos stuck, and our daughter was born 9 months later. We went back two months ago to do a frozen transfer. Dr. Steingold's approach was to duplicate everything we could from the fresh transfer, although I admittedly forgot to do the baby Aspirin. The protocol for it was Endometrin and Estrace, and repeating the Valium, prednisone, and antibiotic that we did for the fresh transfer. The only difference was that we chose to transfer one versus two embryos. Dr. Steingold agreed with this decision. We were in a different spot than we had been two years before, and didn't need that "little bit of an edge" -- we could more easily come to terms with a failed cycle, and had four remaining embryos. I'm currently 8 weeks pregnant with one baby. I'm going to stay on the Estrace and Endometrin through the end of week 13, assuming we get there.
Describe the costs associated with your care under Kenneth Steingold.
This is complicated question to answer. We had some infertility coverage through the majority of our treatment, but it still resulted in significant out-of-pocket expenses. They were in line with, or below national averages for IUI and IVF.
10
Doctor
Kenneth Steingold
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Institute of Virginia
Richmond
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
41 - 43
Treated
2014 - 2016
Success with this Doc
Yes
Treatment
5 IUI, 2 IVF, 1 Egg Freezing, Donor Eggs, Donor Sperm
Diagnosis
Other, Unexplained
10
They [Fertility Institute of Virginia] are in a new practice now (merged with another), and most of my experience with them was before the merge. I will say that I really enjoyed working with the lab - Dr. Matt was also wonderful and totally personable, and worked with me to transfer frozen sperm from one state and helped me transport my own frozen eggs from a clinic about an hour away. All very helpful and open...I have been working with him so long that I don't remember specifics from early treatment, but I appreciated that he was relatively conservative with medication, and seemed to have a lot of trust in my body to do its work, which encouraged my trust in it as well. He was very straightforward about research on different options, and even my own chances for success - reasonable about how it may not work, but also explaining that one never knows how things may go. It helped me to be reasonable and hopeful.
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Age
41 - 43
Treated
2014 - 2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 4 Docs
Treatment
5 IUI, 2 IVF, 1 Egg Freezing, Donor Eggs, Donor Sperm
Diagnosis
Other, Unexplained
10
Describe your experience with Fertility Institute of Virginia.
They are in a new practice now (merged with another), and most of my experience with them was before the merge. I will say that I really enjoyed working with the lab - Dr. Matt was also wonderful and totally personable, and worked with me to transfer frozen sperm from one state and helped me transport my own frozen eggs from a clinic about an hour away. All very helpful and open.
During treatment, did you feel like you were treated like a number or a human?
Dr. Steingold treated me like family from day one. He was invested in my success, and my well-being throughout.
Describe your experience with the nursing staff.
They are kind, funny, and treated me like family as well. They always answered my questions happily and returned calls.
What specific things went wrong at this clinic?
  • Failed to send your chart to another clinic
How was your experience with Kenneth Steingold?
I am so grateful to have worked with him. While he wasn't successful in my IVFs or IUIs, likely because my eggs were too old, he monitored my treatments with an out-of-town doctor (my donors live elsewhere). He did so with professionalism, total generosity, and kindness. He's also a totally honest guy, kind, and thoughtful. I was grateful and lucky to have him on my side.
What one piece of advice would you give a prospective patient of Kenneth Steingold?
Choose him!
Describe the protocols Kenneth Steingold used in your cycles and their degree of success.
I have been working with him so long that I don't remember specifics from early treatment, but I appreciated that he was relatively conservative with medication, and seemed to have a lot of trust in my body to do its work, which encouraged my trust in it as well. He was very straightforward about research on different options, and even my own chances for success - reasonable about how it may not work, but also explaining that one never knows how things may go. It helped me to be reasonable and hopeful.
10
Doctor
Kenneth Steingold
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Institute of Virginia
Richmond
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
30
Treated
2016
Success with this Doc
No
Treatment
5 Fertility Medications
Diagnosis
Anovulation, PCOS
8
The nursing staff [at Fertility Institute of VA] was great at taking my concerns to the doctor. They explained things well and showed me different ways of giving myself shots. The only thing I feel like they dropped the ball on was when they scheduled me for the wrong procedure (hysteroscopy when I needed a HSG)...The exam room tables are facing the wrong way. When someone opens the door they can look directly at your private area. Kind of maze like the farther you get from the front.
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Age
30
Treated
2016
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 Fertility Medications
Diagnosis
Anovulation, PCOS
8
Describe your experience with Fertility Institute of Virginia.
The exam room tables are facing the wrong way. When someone opens the door they can look directly at your private area. Kind of maze like the farther you get from the front.
During treatment, did you feel like you were treated like a number or a human?
He remembered things I would tell him, like going out of town or things relating to my job.
Describe your experience with the nursing staff.
The nursing staff was great at taking my concerns to the doctor. They explained things well and showed me different ways of giving myself shots. The only thing I feel like they dropped the ball on was when they scheduled me for the wrong procedure (hysteroscopy when I needed a HSG).
What specific things went wrong at this clinic?
  • Scheduled the wrong procedure
How was your experience with Michael Edelstein?
It was a very stressful time for me but I truly think that Se Edelstein felt bad that my treatments weren't working. He always seemed very positive at each visit and each time something failed he would remind me that we were getting a win: I was ovulating. Of course there would be times that I would get frustrated and feel like he wasn't listening but after I got up the courage to tell him exactly what I needed/wanted, he understood.
What one piece of advice would you give a prospective patient of Michael Edelstein?
To be very blunt about your expectations and to set limits for how many times you do a specific procedure.
Describe the protocols Michael Edelstein used in your cycles and their degree of success.
I took three doses of letrozole. Confirmed egg growth with ultrasounds and confirmed ovulation (once) with blood work. Two rounds of injectables, Gonal f. Had to increase dose because eggs stopped growing, confirmed egg growth with ultrasound and did trigger shot. Confirmed ovulation with blood work.
Describe the costs associated with your care under Michael Edelstein.
I don't really remember the costs. It would be a copay and then usually $100-200 or visit out of pocket. All our injectables were out of pocket and not covered by insurance at all.
7
Doctor
Michael Edelstein
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Institute of Virginia
Richmond
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
27
Treated
2016
Success with this Doc
Yes
Treatment
2 IUI
Diagnosis
Anovulation, PCOS, Poor Egg Quality
10
Weakness [at Fertility Institute of VA] is after hours voicemail is not existent. Strengths are that all the doctors work well together and can assist with patients, and they cover weekends understand a cycle doesn't have business days; and that the staff is outstanding from the first time you walk in to the day you no longer see them.... I love all the nurses, especially Debbie and Lisa. They're super friendly, and if you need to vent or talk they'll listen. They take the time to answer questions, teach you how to do some things (like injections) and will do whatever it takes to help the doctor be successful with treating you.
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Age
27
Treated
2016
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI
Diagnosis
Anovulation, PCOS, Poor Egg Quality
10
Describe your experience with Fertility Institute of Virginia.
Weakness is after hours voicemail is not existent. Strengths are that all the doctors work well together and can assist with patients, and they cover weekends understand a cycle doesn't have business days; and that the staff is outstanding from the first time you walk in to the day you no longer see them.
During treatment, did you feel like you were treated like a number or a human?
Every time I see him, he remembers me as a person and not as a patient. He understands how I think, and I really appreciate he discusses my treatments with me and considers my opinions.
Describe your experience with the nursing staff.
I love all the nurses, especially Debbie and Lisa. They're super friendly, and if you need to vent or talk they'll listen. They take the time to answer questions, teach you how to do some things (like injections) and will do whatever it takes to help the doctor be successful with treating you.
How was your experience with Kenneth Steingold?
Dr. Steingold is very thoughtful and considers every option. I feel that when he is treating me, it's like he's playing a challenging game of chess. Slow and steady, every move decisive. He is very compassionate, and out of every doctor I've ever been to, he's the only one who makes me feel like a person, and not a diagnoses.
What one piece of advice would you give a prospective patient of Kenneth Steingold?
Be open minded and patient. He's a quiet man, but there's a lot going on it that brain that's willing to make your dreams of parenthood happen.
Describe the protocols Kenneth Steingold used in your cycles and their degree of success.
At first we did Clomid, at first a 50 dose for 5 days, then 100 for 5 days next two cycles, then 150 for 8 days following two cycles. During the Clomid rounds, we would do one ultrasound to check my eggs or follow up with progesterone blood work. My first ultrasound showed that I have several follicles waiting, thus all of our treatments are cautionary. Fun part when we started injections. First cycle on Follistim was 75, 125, 175 over the course of 37 days, follow-up with IUI and progesterone suppositories and a HPT. Cycle failed, one follicle grew. Second cycle, Follistim 125, 175, 200 over the course of 14 days with IUI ending it and HPT and progesterone suppositories. Cycle failed with 4 follicles. Currently on my third Follistim cycle, I started 150, up to 200, then 225, and today with an ultrasound showing 10 follicles struggling to take off (between 10 and 13 in size), we're reducing dose back to 150 for two days. If this cycle isn't canceled, I will do the IUI again. My case is unique in that each cycle I've responded completely differently, and I'm crazy resistant to the medications. The IUI is due to that, my husband's sperm is almost perfect.
Describe the costs associated with your care under Kenneth Steingold.
Costs so far have been affordable. For 10 months of seeing him with 5 months of at least 7 appointments in a month, my balance has come to under $4000. They have agreements with pharmacies to be able to provide medication at a lower, affordable cost. For example, through my insurance, Follsitim would be $650, but with their partnership, I can get it for $260.
10
Doctor
Kenneth Steingold
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Institute of Virginia
Richmond
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
33 - 34
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF, Embryo Freezing
Diagnosis
Anovulation, Male Factor, PCOS
10
They [the nurses at Fertility Institute of VA] are very friendly, understanding of the stress couples are under and very helpful with explaining medications and instructions for injections. They even got involved with the pharmacy we got our meds through because we were having problems and almost missed a dose!! I really don't have any complaints about any of the staff.... We were in the shared success program for 23000 i think meds were not included with that. Embryo storage fees are currently $480/year after the shared success program ends
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Age
33 - 34
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF, Embryo Freezing
Diagnosis
Anovulation, Male Factor, PCOS
10
Describe your experience with the nursing staff.
They are very friendly, understanding of the stress couples are under and very helpful with explaining medications and instructions for injections. They even got involved with the pharmacy we got our meds through because we were having problems and almost missed a dose!! I really don't have any complaints about any of the staff.
How was your experience with Michael Edelstein?
He is the most patient doctor I have ever had. I have a problem with blood draws and when he saw that I was getting stressed, he stepped in and did it himself!! Every time I said I was uncomfortable, he apologized. He kept things light and jokey when I needed it and serious and subdued when I needed that. He is great at reading people. You can tell he loves what he does.
What one piece of advice would you give a prospective patient of Michael Edelstein?
Be honest, be up front and ask questions even if you think they are stupid. He had to repeat a lot of info to me and never once seemed frustrated. He wants everyone to be clear about everything that is happening.
Describe the protocols Michael Edelstein used in your cycles and their degree of success.
Originally we thought the issues were all female related but we had issues on both sides. We started with IUI becuase it was the least invasive but we had morphology issues on my husbands side so we decided to go to IVF with ICSI after 2 rounds of IUI. We used the ICSI because of the morphology issues. We went in the egg retrieval with the plan to use the embryos asap but due to unexpected bleeding issues (of course my period decided to come on that week!), we did a freeze all and opted to do the transfer the next month. Generally he likes to wait 2 months with a freeze all but we wanted it done before the end of the year. My husband and I decided to implant 2 embryos the first try. Dr. E suggested 1 but agreed to 2 after my husband and I discussed our options. Egg retrieval in November, embryo transfer in December. We got a little boy in September from that decision.
Describe the costs associated with your care under Michael Edelstein.
We were in the shared success program for 23000 i think meds were not included with that. Embryo storage fees are currently $480/year after the shared success program ends
10
Doctor
Michael Edelstein
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Institute of Virginia
Richmond
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
40
Treated
2016
Success with this Doc
No
Treatment
4 IUI, 2 IVF
Diagnosis
Poor Egg Quality, Unexplained
8
They [Fertility Institute of Virginia] would return calls promptly to answer questions and relay information. Some of the nurses were friendlier and more compassionate than others...They misplaced results of my estrogen blood work prior to egg retrieval ...They were prompt to return phone calls and scheduling was easy and they were willing to work with my schedule. Scheduling appointments was very easy and convenient. Did not take long to see the doctor and they would work you into the schedule when needed.
+ Read more
Age
40
Treated
2016
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI, 2 IVF
Diagnosis
Poor Egg Quality, Unexplained
8
Describe your experience with Fertility Institute of Virginia.
They were prompt to return phone calls and scheduling was easy and they were willing to work with my schedule. Scheduling appointments was very easy and convenient. Did not take long to see the doctor and they would work you into the schedule when needed.
During treatment, did you feel like you were treated like a number or a human?
Dr Steingold was very soft spoken and kind however a lot if the time I felt that he was not really familiar with me, my case, or how to help me achieve different results.
Describe your experience with the nursing staff.
The nurses were great with training of shots and giving explanations of how to give injections. They were also comforting during IUIs. They would return calls promptly to answer questions and relay information. Some of the nurses were friendlier and more compassionate than others.
What specific things went wrong at this clinic?
  • Lost paperwork
  • Lost results
How was your experience with Kenneth Steingold?
Dr. Steingold was a very kind and compassionate man. During the IVF process he clearly outlined the steps of everything that I needed to do with days and times and was very specific. He was very optimistic for a positive outcome. I sometimes felt that I was just a number in his office because at times during our meetings he was not familiar with my case or history and would refer back to my file. At times information from my file was misplaced and not always available when needed. After my second failed egg retrieval he told me honestly that he wasn't sure where/ how to proceed with my case and needed to consult other doctors. I also don't feel like he provided information to me without me asking the right questions.
What one piece of advice would you give a prospective patient of Kenneth Steingold?
You need to be prepared with detailed questions to ask him ahead of time as he does not always provide the details without being asked.
Describe the protocols Kenneth Steingold used in your cycles and their degree of success.
I'm not sure the treatment plan for my first egg retrieval but I was on Gonal F 300 and 1 vial of menopur daily for approx. a week and a half. Before taking ganaerelix and then an HSG trigger. Produced 11 eggs, 10 mature, 8 fertilized, 4 made it to blasts; results of PGD/PGS were all 4 abnormal. The second cycle was a lupron flare twice a day with Gonal F and menopur for two weeks. The idea was to produce more eggs. The second retrieval resulted in 10 eggs, 10 mature, 8 fertilized, 4 made it to blasts, PGD/PGS tested, all 4 abnormal. None of the 8 total embryos had the same pattern or abnormality. No patterns were apparent. Dr. Steingold said he was very surprised by the results both times and did not have an explanation for it. He consulted with other doctors to determine the best way to proceed further third egg retrieval/IVF attempt or proceeding with egg donor IVF.
Describe the costs associated with your care under Kenneth Steingold.
Each IUI procedure was about$250-$300. My IUIs were with clomid. We used a multi-cycle IVF package that was around $20,000 for the two egg retrievals which did not result in any transfers or embryos to freeze for later use. We also used ICSI with both retrievals which was about $1200 each retrieval. We did PGD/PGS testing with both rounds that was around $800-900 each time. Medications for both retrievals was around $5000-$6000 each time. Doctor fees for the retrievals was around $5000.
7
Doctor
Kenneth Steingold
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Institute of Virginia
Richmond
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
32
Treated
2016
Success with this Doc
Yes
Treatment
6 IUI, 1 IVF
Diagnosis
Anovulation, Male Factor, Unexplained
9
All the doctors are highly skilled, so seeing the on call doc on weekends was not an issue for me. I never had to use the after hours emergency line, but they [Fertility Institute of Virginia] do have one. I saw 3 other doctors for ultrasounds on weekends and was pleased with all of them. Good bedside manner and very good at their work...The entire IVF cost was roughly $15,000 I believe, not including genetic testing done through an outside company but that did include the biopsy to send to the genetic testing.
+ Read more
Age
32
Treated
2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
6 IUI, 1 IVF
Diagnosis
Anovulation, Male Factor, Unexplained
9
Describe your experience with Fertility Institute of Virginia.
All the doctors are highly skilled, so seeing the on call doc on weekends was not an issue for me. I never had to use the after hours emergency line, but they do have one. I saw 3 other doctors for ultrasounds on weekends and was pleased with all of them. Good bedside manner and very good at their work.
During treatment, did you feel like you were treated like a number or a human?
He was responsive to my needs and always willing to explain things. He answered my questions, joked with me, and was respectful.
Describe your experience with your nurse.
She is wonderful.
How was your experience with Michael Edelstein?
He is extremely good at what he does, very responsive, and honest. His skills are excellent. He is not brusque and has a decent bedside manner. My only complaint, and this is simply due to my own personality and not due to any deficit or issue on his part, is that at times I felt like he was not taking potential concerns I had seriously and didn't explain in enough detail why my concerns were invalid. When I researched potential reasons for my infertility online, he would say that the reason I was interested in was not applicable, but didn't go into any great detail as to why. He was at times willing to dig into the science with me and discuss specifics, but not always. He's also not extremely warm and fuzzy, but he's also not cold or unempathic.
What one piece of advice would you give a prospective patient of Michael Edelstein?
Have your questions written out in advance and know what your goals are. He's very direct.
Describe the protocols Michael Edelstein used in your cycles and their degree of success.
We started with Clomid as I'd already had other hormonal regulation with my previous RE that had failed. Then we did Clomid with a trigger. Then we did Clomid with an IUI. Then we did IUIs with injectables and a trigger. Then we finally moved to IVF with ICSI, and we did a freeze all of our 5 day blastos so that we could have then biopsies and genetically tested. Our testing showed chromosomal abnormalities on 10 of our 11 blastos and we transferred our one remaining embryo the following month. She is now 5 weeks old.
Describe the costs associated with your care under Michael Edelstein.
The entire IVF cost was roughly $15,000 I believe, not including genetic testing done through an outside company but that did include the biopsy to send to the genetic testing. Costs of IUIs were about $500.
9
Doctor
Michael Edelstein
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Institute of Virginia
Richmond
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
26 - 27
Treated
2014 - 2015
Success with this Doc
Yes
Treatment
3 IUI, 3 IVF
Diagnosis
Male Factor
10
I feel that the clinic [Fertility Institute of Virginia] is the best in the area. Doctors are well versed and talented. The entire practice feels like a family and you feel very well cared for. They have recently merged practices and the only weakness is some transition to new practices/policies that have changed...I always felt that the nurses were kind and compassionate. They greet me by first name when they call me back for my appointment and usually give a hug as well. They have been in good appointments and sad ones with me and always care and respond appropriately.
+ Read more
Age
26 - 27
Treated
2014 - 2015
Success with this Doc
Yes
Race
European
Income
$0 - $49K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 3 IVF
Diagnosis
Male Factor
10
Describe your experience with Fertility Institute of Virginia.
I feel that the clinic is the best in the area. Doctors are well versed and talented. The entire practice feels like a family and you feel very well cared for. They have recently merged practices and the only weakness is some transition to new practices/policies that have changed.
During treatment, did you feel like you were treated like a number or a human?
Dr. Steingold is incredibly kind and compassionate. He gave me his cell number and would answer questions at any time. On cycles that ended poorly, especially those that ended in miscarriages, he called me in the evening to check on me. He is truly part of the family. We love him.
Describe your experience with the nursing staff.
I always felt that the nurses were kind and compassionate. They greet me by first name when they call me back for my appointment and usually give a hug as well. They have been in good appointments and sad ones with me and always care and respond appropriately.
How was your experience with Kenneth Steingold?
Dr. Steingold is in this to help families. He makes himself available to patients, cares for them, and frequently checks in to make sure you are handling things emotionally. He is also benevolent and frequently writes off services to help when he can. He gives full information and helps his patients have reasonable expectations about their outcomes. He is also comfortable with and encourages active patient participation in the treatment plan. I always felt like he listened to my ideas and concerns and helped to address them in his plan.
What one piece of advice would you give a prospective patient of Kenneth Steingold?
Be ready with questions and ideas you may have.
Describe the protocols Kenneth Steingold used in your cycles and their degree of success.
My first IVF was with the antagonist protocol and it didn’t yield the egg numbers we were expecting. For the next cycles we tried the flare protocol and got many more, better quality eggs.
Describe the costs associated with your care under Kenneth Steingold.
General appointments were a $40 copay. They offer single cycle IVF for roughly $12,000 and a shared risk six cycle program for $22,000. All appointments are included in the IVF cost.
10
Doctor
Kenneth Steingold
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Institute of Virginia
Richmond
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
30
Treated
2010
Success with this Doc
No
Treatment
3 IUI, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality, Uterine Fibroids
10
I couldn’t have ask for a better clinic [Fertility Institute of Virginia]! They make sure that they hire people who are patient and and show compassion to every patient they see. They [the nurses] were just as compassionate and informative as the doctor...They did things in a timely manner and explained everything before leaving. There weakness which is specific to my case, was that there donor egg bank selection wasn’t broad enough for me.
+ Read more
Age
30
Treated
2010
Success with this Doc
No
Race
Black or African-American
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality, Uterine Fibroids
10
Describe your experience with Fertility Institute of Virginia.
I couldn’t have ask for a better clinic! They make sure that they hire people who are patient and and show compassion to every patient they see. They did things in a timely manner and explained everything before leaving. There weakness which is specific to my case, was that there donor egg bank selection wasn’t broad enough for me.
During treatment, did you feel like you were treated like a number or a human?
Dr. Steingold is great!! He is very realistic and very caring and compassionate, his entire staff is the same way.
Describe your experience with the nursing staff.
They were just as compassionate and informative as the doctor.
How was your experience with Kenneth Steingold?
We loved Dr. Kenneth Steingold as our doctor! He was very up front and honest and tried to make sure that all medications and test were in our price range!! Dr. Steingold has wonderful bedside manor. I wished we could have continued our journey with him, but unfortunately their donor egg bank wasn’t broad enough for us.
What one piece of advice would you give a prospective patient of Kenneth Steingold?
I have actually referred one of my co-workers to him. I explained to her how compassionate he is and up front and how great he is at making sure you understand every step.
Describe the protocols Kenneth Steingold used in your cycles and their degree of success.
We did all of our regular testing to find the diagnosis for the infertility. When we started the IUI cycles we jumped right into the injection medication instead of clomid since i had done that twice before with my OB-GYN. I had monitoring apts to watch the size of the follicles. I never produced for than 3 follicles in 1 cycle and maybe one of those made it to the right size. After more blood work he told me I have premature ovarian failure and went over my chances at IVF and told me that my chances were higher with donor egg
Describe the costs associated with your care under Kenneth Steingold.
Most of the things I did a his office was I had some type of insurance coverage for except the IUI procedure it itself. I did have a surgical procedure as well, so I’d estimate we paid about 5000-7000 over the years of seeing Dr. Steingold.
10
Doctor
Kenneth Steingold
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Institute of Virginia
Richmond
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
38 - 39
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
1 IUI, 1 IVF
Diagnosis
Anovulation, Male Factor, PCOS, Tubal Blockage
10
[Fertility Institute of Virginia is a] small clinic but the doctor's were always available after hours. Sometimes had to wait a while on hold on the phone, other times things went great. After getting the first appointment, it was very easy to get future appointments scheduled....We tried 2 IUIs, but stopped the 2nd time after finding a blocked tube and I was only producing follicles on the blocked side. We also had to switch from a fresh IVF transfer to a frozen because of my levels and I was close to getting OHSS. I was disappointed at first, but know he made the best call for me and our future attempts.
+ Read more
Age
38 - 39
Treated
2015 - 2016
Success with this Doc
Yes
Race
European, Ashkenazi Jewish
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 1 IVF
Diagnosis
Anovulation, Male Factor, PCOS, Tubal Blockage
10
Describe your experience with Fertility Institute of Virginia.
Small clinic but the doctor's were always available after hours. Sometimes had to wait a while on hold on the phone, other times things went great. After getting the first appointment, it was very easy to get future appointments scheduled.
During treatment, did you feel like you were treated like a number or a human?
I was a person with Dr. Steingold. His nurses however needed to be reminded often on the phone exactly where I was in my cycle even though they had my chart in front of them.
Describe your experience with the nursing staff.
He had two main nurses. One was better than the other imo. Be sure you ask them to question Steingold if you question any of their protocols over the phone. In person they were great, but over the phone.. Meh.
What specific things went wrong at this clinic?
  • Provided conflicting information
How was your experience with Kenneth Steingold?
Dr. Steingold has a great sense of humor when needed and is also a terrific listener. He follows what you want to do, within what he is able to do. He always wrote us a to-do list at the end of each appointment. He gives plenty of opportunities to ask questions in his office after your ultrasound, etc.
What one piece of advice would you give a prospective patient of Kenneth Steingold?
Come prepared with questions, and expect very direct answers. He is very realistic, but you will need to be comfortable with asking questions and prompting change in protocol when you're ready to.
Describe the protocols Kenneth Steingold used in your cycles and their degree of success.
We tried 2 IUIs, but stopped the 2nd time after finding a blocked tube and I was only producing follicles on the blocked side. We also had to switch from a fresh IVF transfer to a frozen because of my levels and I was close to getting OHSS. I was disappointed at first, but know he made the best call for me and our future attempts.
Describe the costs associated with your care under Kenneth Steingold.
28000
10
Doctor
Kenneth Steingold
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Institute of Virginia
Richmond
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
30 - 31
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
4 IUI
Diagnosis
Unexplained
10
The nurses [at Fertility Institute of Virginia] are great. Very friendly and helpful. If I had a question they couldnt answer they would have Dr. Edelstein call me or they would call him and get back to me...Strengths: I love the clinic's location. The lab where my husband gives his sample before our IUI's is located in the same building just on different floors. Weakness: If your iui cycle falls on a weekend the doctor on call that weekend does your insemination instead of the doctor you normally see.
+ Read more
Age
30 - 31
Treated
2015 - 2016
Success with this Doc
Yes
Race
Black or African-American
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI
Diagnosis
Unexplained
10
Describe your experience with Fertility Institute of Virginia.
Strengths: I love the clinic's location. The lab where my husband gives his sample before our IUI's is located in the same building just on different floors. Weakness: If your iui cycle falls on a weekend the doctor on call that weekend does your insemination instead of the doctor you normally see. This only happened to me once and although I understand my doctor cant be available 7 days a week. I just feel more comfortable with Dr. Edelstein doing my iui.
Describe your experience with the nursing staff.
The nurses are great. Very friendly and helpful. If I had a question they couldnt answer they would have Dr. Edelstein call me or they would call him and get back to me.
How was your experience with Michael Edelstein?
I love working with Dr. Edelstein. He is a kind and compassionate Doctor. I love that I can leave a message for him with someone in his office in the morning and by that afternoon he calls me back directly himself. When he cant personally call back one of his nurses will but in the same day as well. Some doctors are hard to reach so I love that Dr. Edelstein makes himself available to him patients.
What one piece of advice would you give a prospective patient of Michael Edelstein?
Always feel free to ask him questions and if you still dont understand he is really good about writing things down or drawing a visual for you.
Describe the protocols Michael Edelstein used in your cycles and their degree of success.
We did 4 IUI's. 3 with clomid and 1 with injections and letrozole. Our first IUI (with clomid) resulted in a pregnancy, but our son was stillborn at 29weeks 6 days. The other 3 iui's resulted in negative pregnancy tests.
Describe the costs associated with your care under Michael Edelstein.
$430 for 1 iui cycle doesnt include medications
10
Doctor
Michael Edelstein
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Institute of Virginia
Richmond
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
32
Treated
2016
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Unexplained
10
They [the nursing staff at Fertility Institute of VA] were always prepared with everything and helpful. If I had any questions they were happy to answer.... I took fertility medication days 3-7. I would have to track my ovulation and when I got a positive test I had to call in to have an iui done the next day. I would then have to wait to see if I started my period or if I was pregnant. Unfortunately I had started my period and had to start it all over again. Of course we had to go through it twice and pregnacy never occured. We were told the next step would be ivf.
+ Read more
Age
32
Treated
2016
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Unexplained
10
Describe your experience with Fertility Institute of Virginia.
Always helpful, friendly, and compassionate.
During treatment, did you feel like you were treated like a number or a human?
He was very caring and empathetic. He wanted to help anyway he could. I would definitely recommend him for a fertility doctor.
Describe your experience with the nursing staff.
They were always prepared with everything and helpful. If I had any questions they were happy to answer.
How was your experience with Michael Edelstein?
He explained everything to us as far as what to expect and what our next steps would be going forward. He is very patient and understanding. He made sure to answer any questions we had. We felt very comfortable talking with him.
What one piece of advice would you give a prospective patient of Michael Edelstein?
He is very thorough in explaining everything so you will leave with alot of information.
Describe the protocols Michael Edelstein used in your cycles and their degree of success.
I took fertility medication days 3-7. I would have to track my ovulation and when I got a positive test I had to call in to have an iui done the next day. I would then have to wait to see if I started my period or if I was pregnant. Unfortunately I had started my period and had to start it all over again. Of course we had to go through it twice and pregnacy never occured. We were told the next step would be ivf.
10
Doctor
Michael Edelstein
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Institute of Virginia
Richmond
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
36 - 37
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
3 Fertility Medications
Diagnosis
Unexplained
10
[Fertility Institute of Virginia is] Clean, friendly staff, great ratings, highly recommended, etc...Most were great but sometimes on the phone, kind of abrupt. However, they always answered my questions and were helpful....I talked to their accounting person and she was able to let me know ahead of time the costs associated with the tests that were being run. She was amazing!
+ Read more
Age
36 - 37
Treated
2015 - 2016
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 Fertility Medications
Diagnosis
Unexplained
10
Describe your experience with Fertility Institute of Virginia.
Clean, friendly staff, great ratings, highly recommended, etc.
During treatment, did you feel like you were treated like a number or a human?
He was always very kind and considerate. It was a very emotional journey and I felt like he was always understanding and positive.
Describe your experience with the nursing staff.
Most were great but sometimes on the phone, kind of abrupt. However, they always answered my questions and were helpful.
How was your experience with Kenneth Steingold?
Incredibly compassionate. He never gave up and encouraged me at every visit.
What one piece of advice would you give a prospective patient of Kenneth Steingold?
He's got a great success rate and will work with you every step of the way.
Describe the protocols Kenneth Steingold used in your cycles and their degree of success.
I used clomid for 3 cycles. The 3rd cycle I used clomid and progesterone and that's when I got pregnant.
Describe the costs associated with your care under Kenneth Steingold.
Can't remember exactly but know that my insurance didn't cover a lot of it. I talked to their accounting person and she was able to let me know ahead of time the costs associated with the tests that were being run. She was amazing!
10
Doctor
Kenneth Steingold
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Institute of Virginia
Richmond
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
23 - 27
Treated
2011 - 2015
Success with this Doc
Yes
Treatment
IVF
Diagnosis
Anovulation, PCOS, Tubal Blockage
10
The 2 times i had ectopic pregnancies i had to have the Methotrexate shot and both times i was upset and his nurses sat with me and comforted me. The whole [Fertility Institute of Virginia] staff was wonderful!
+ Read more
Age
23 - 27
Treated
2011 - 2015
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 3 Docs
Treatment
IVF
Diagnosis
Anovulation, PCOS, Tubal Blockage
10
During treatment, did you feel like you were treated like a number or a human?
Dr. E and his staff knew my name from the first appointment. They always remember what my career was, as well as my husband. From time to time i would see him or his staff around town and they would always stop and talk and ask how i was. Dr. E made a point to personally call me with any test results or news of any kind. He would even call from home on a weekend if he needed to. The 2 times i had ectopic pregnancies i had to have the methotrexate shot and both times i was upset and his nurses sat with me and comforted me. When i did become pregnant the whole staff was just as excited as i was. I loved them!
How was your experience with Michael Edelstein?
I have no complaints at all. I was a patient for 4 years and it took alot of tests, surgery, and various treatments to get pregnant, but the whole time he was very caring and informative. The whole staff was wonderful!
10
Doctor
Michael Edelstein
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Institute of Virginia
Richmond
Nursing
Operations
Scheduling
Billing
Educational Resources
– Read less
5
Age
27 - 33
Treated
2009 - 2015
Success with this Doc
No
Treatment
5 Fertility Medications
Diagnosis
Other
5
I really liked Dr. Steingold at first and I think he truly does care about his patients. He was kind and communicative. However, I stopped seeing him because I think he was a little lazy when it came to some treatments.
+ Read more
Age
27 - 33
Treated
2009 - 2015
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
5 Fertility Medications
Diagnosis
Other
5
Describe your experience with the nursing staff.
Mostly kind and compassionate, sometimes a bit short
What specific things went wrong at this clinic?
  • Failed to order appropriate test
How was your experience with Kenneth Steingold?
I really liked Dr. Steingold at first and I think he truly does care about his patients. He was kimd and communicative. However, I stopped seeing him because I think he was a little lazy when it came to some treatments. I started a femera and progesterone cycle, was pregnant and
4
Doctor
Kenneth Steingold
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Fertility Institute of Virginia
Richmond
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less