Fertility Center of Oregon

Available Resources

Genetic counseling: OfferedAcupuncture: OfferedMental health counseling: OfferedNutrition counseling: OfferedAdministration of shots: OfferedCoordinating at-home nursing is not offered: Not OfferedSelling medication: OfferedProviding backup medication: Offered
Eugene
590 Country Club Parkway
Eugene, OR 97401
541.868.9755
On a scale from 0-10, how likely are you to recommend Fertility Center of Oregon to a friend?
Strongly recommend: 6Neutral: 1Don't recommend: 28.1
9 assessments
  • 67% Strongly recommend (9-10)
  • 11% Neutral (7-8)
  • 22% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
128
Annual Cycles National Avg.
344
8.1
Average Doctor Score
1 doctor
9 assessments
6
Age
30 - 33
Treated
2013 - 2016
Success with this Doc
No
Treatment
6 IUI, 1 IVF
Diagnosis
Unexplained
6
They have super friendly staff at the desk and in billing. [at Fertility Center of Oregon]. They rebuilt the office so it feels privat and is super professional. I will say the staff is professional and makes you feel welcome. They are honest with charges and what they say is what you will pay, no hidden fees or charges. The only thing a didn't like was the NP who works there. She was horrible and completely lacks compassion, my husband feared going back every time because he didn't want to have to deal with her.
+ Read more
Age
30 - 33
Treated
2013 - 2016
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
6 IUI, 1 IVF
Diagnosis
Unexplained
6
Describe your experience with Fertility Center of Oregon.
They have super friendly staff at the desk and in billing. They rebuilt the office so it feels privat and is super professional. I will say the staff is professional and makes you feel welcome. They are honest with charges and what they say is what you will pay, no hidden fees or charges. The only thing a didn't like was the NP who works there. She was horrible and completely lacks compassion, my husband feared going back every time because he didn't want to have to deal with her.
During treatment, did you feel like you were treated like a number or a human?
The staff was great and I saw the Dr. most every time. I only had to deal with the NP a few times. I felt like a number in the end when they had all my money and no more eggs to transfer. it took forever for them to get back to me when I had questions regarding my expected miscarriage, and they told me to just follow up with my OB regarding it. It felt like they didn't care and they never even called back to check up on me to see how I was doing after I spent well over $25,000.
Describe your experience with the nursing staff.
I only had one nurse who was nice and very organized. It took a while for her to get back but they have a busy office so I get that. Multiple times she had a medical assistant call back to answer questions.
What specific things went wrong at this clinic?
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
How was your experience with Douglas Austin?
He has great bedside manner and is super kind. I don't feel like he would listen to my ideas and had to really push for labs that I wanted. I think he would be great for someone with basic infertility issues, but not unexplained. He wouldn't think outside the box and look at other avenues. When transfers didn't work he just said it was bad luck.
What one piece of advice would you give a prospective patient of Douglas Austin?
He is a very nice person but don't expect to get a lot of answers.
Describe the protocols Douglas Austin used in your cycles and their degree of success.
3 IUI with femera, I hated Clomid and had reactions with it so we used this drug and it was way better. We had all BFN with all 3 cycles. IVF, I believe I was on low dose mess and responded well. We retrieved 22 eggs and had 11 make it to day 5. He said he did half ICSI and the other half go natural but ours didn't take well with ICSI. We transferred 2 fresh with a BFN. FET with 2 5 day embryos with BFN with low dose medication FET with 3 5 day embryos with BFP with no change in protocol MC at 6 weeks FET with 4 5 day embryos with BFP with no change in protocol MC first twin at about 4 weeks and second at 6-7 weeks. Put unwilling to try new things besides put more embryos in. Felt like we had no hope.
Describe the costs associated with your care under Douglas Austin.
About $13,000 for IVF and $3500 for each FET. Then my beds ranged from. About $700-1,000.
6
Doctor
Douglas Austin
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Fertility Center of Oregon
Eugene
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
36 - 38
Treated
2014 - 2016
Success with this Doc
?
Treatment
1 IUI, 3 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
8
The clinic [Fert Center of OR] as a whole is fast, to the point and friendly. You will very rarely sit in the waiting room for anything more than 5 minutes. There is a lab in house which is nice and convenient...The nursing staff if primarily one nurse, sometimes two. Very kind and caring. Sometimes overwhelmed...The cost of IVF with ICSI is $9500. I believe they, with consent will always do ICSI if deemed necessary.
+ Read more
Age
36 - 38
Treated
2014 - 2016
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 3 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
8
Describe your experience with Fertility Center of Oregon.
The clinic as a whole is fast, to the point and friendly. You will very rarely sit in the waiting room for anything more than 5 minutes. There is a lab in house which is nice and convenient.
During treatment, did you feel like you were treated like a number or a human?
My husband and I connect very well with Dr. Austin and his staff and after years of treatments/trying to conceive I think of them as part of my family. Through their words and actions, I know they truly care about us and want to see us have a baby or babies.
Describe your experience with your nurse.
The nursing staff if primarily one nurse, sometimes two. Very kind and caring. Sometimes overwhelmed.
How was your experience with Douglas Austin?
Dr. Austin is a very sweet, caring doctor. He is fun and down to earth. He doesn't just see his patients as people coming/going, he treats them as friends in that he likes to get to them as individuals/people. He takes the time to ask questions about how you are doing and what is new in your every day life. His ability to interact on a personal level and remember details is comforting. My husband and I have complete faith in him, as his actions have proven and continue to prove he is willing to go above and beyond in an effort to make it possible to see us grow our family. Dr. Austin is more than a doctor, he is our friend.
What one piece of advice would you give a prospective patient of Douglas Austin?
Become your own advocate, dig into educating yourself on infertility, personal diagnosis, ask questions. Infertility is such a broad, large issue with so many potential issues, do you due diligence and do your homework... this is a team effort!
Describe the protocols Douglas Austin used in your cycles and their degree of success.
I have low AMH, a low ovarian reserve. That is our only known issue. Our protocol has focused on growing as many follicles as we can possible get (as there are not many). The medications used have helped see that happen.
Describe the costs associated with your care under Douglas Austin.
The cost of IVF with ICSI is $9500. I believe they, with consent will always do ICSI if deemed necessary. Medications in US are around $5500 for a higher dose protocol.
8
Doctor
Douglas Austin
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility Center of Oregon
Eugene
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
30
Treated
2016
Success with this Doc
?
Treatment
3 IUI, 1 IVF
Diagnosis
Unexplained
10
I honestly have no complaints, this office [Fertility Center of Oregon] is very organized and know you by name when you walk in. I always feel comfortable in this office. There have been many times when I have to walk in to get a blood draw and they always give me a happy hello!... With IVF I know I had to put $5,000 down and the the rest I could do a payment plan with. The IVF drugs I also had to pay for out of pocket....
+ Read more
Age
30
Treated
2016
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
Unexplained
10
Describe your experience with Fertility Center of Oregon.
I honestly have no complaints, this office is very organized and know you by name when you walk in. I always feel comfortable in this office. There have been many times when I have to walk in to get a blood draw and they always give me a happy hello!
During treatment, did you feel like you were treated like a number or a human?
Dr. Austin is an incredible Dr. That out my best interest in mind while folkowing my wishes.
Describe your experience with your nurse.
She was very direct, on top of meds, date, dosages, procedures and so on. She always calls back with urgency and answers to my questions.
How was your experience with Douglas Austin?
He is very attentive and interested in my goals to grow a family. He is also very personable and easy to talk to about any issues or concerns we may have during our journey. Many questions arise through all the meds and procedures, he always answers honestly and has never been misleading.
What one piece of advice would you give a prospective patient of Douglas Austin?
Ask as many questions as possible! There are so many routes to take once you've made it to a fertility specialist, it can be confusing and expensive. Don't be shy to bring up cost!
Describe the protocols Douglas Austin used in your cycles and their degree of success.
When I first came to his office I did some blood tests and then continued clomid/famara and then did the 3 IUI's. He didn't think it would be smart to waste more money to Continue the IUI's so we began talking about IVF which I followed through with. I did 3 rounds, 2 embryos each round. One fresh and the other two frozen. I have now ran out of frozen eggs so I have now decided to to another egg retrieval and will do PGS.
Describe your experience with your monitoring appointments.
I have no complaints. Easy to schedule appointments for before I started work and a quick in and out.
Describe the costs associated with your care under Douglas Austin.
With IVF I know I had to put $5,000 down and the the rest I could do a payment plan with. The IVF drugs I also had to pay for out of pocket. He nurse coordinator did point me towards another patient that was reliable that was getting rid of left over meds to get them for a cheaper rate.
10
Doctor
Douglas Austin
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Center of Oregon
Eugene
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
0
Age
35 - 36
Treated
2009 - 2010
Success with this Doc
No
Treatment
3 IUI, IVF, Donor Eggs
Diagnosis
Unexplained
0
The do individual schedules for IUIs, but do group schedules for IVF [at Fert Ctr of OR]. I have a friend who had started seeing him recently (2016) and they were told they had to wait several months before they could do a cycle as they had to do it in the next group. As well, he only gave them the option IVF using donor eggs but they found another clinic that said they could try using her own eggs with potential success...
+ Read more
Age
35 - 36
Treated
2009 - 2010
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI, IVF, Donor Eggs
Diagnosis
Unexplained
0
Describe your experience with Fertility Center of Oregon.
The do individual schedules for IUIs, but do group schedules for IVF. I have a friend who had started seeing him recently (2016) and they were told they had to wait several months before they could do a cycle as they had to do it in the next group. As well, he only gave them the option IVF using donor eggs but they found another clinic that said they could try using her own eggs with potential success.
During treatment, did you feel like you were treated like a number or a human?
I received no guidance on what steps or tests we should take to see what may be causing my "unexplained infertility". An AMH test would have shown my diminished reserve. After we did the failed IUIs, no follow up was done with us as to suggesting IVF or anything further.
Describe your experience with the nursing staff.
They returned my calls and were responsive to forwarding along my messages to Dr Austin.
What specific things went wrong at this clinic?
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Douglas Austin?
I feel that crucial time was wasted going through multiple IUIs without any suggestion of what should be done next. When there was uncertainty of what to do next, he performed a laparoscopy, which discovered a growth which ended up being benign and of no concern. Before the procedure and prior to a biopsy being done in a separate colonoscopy, he only emphasized the worst case scenarios. After that, no other outreach was done by their office. No further tests were suggested. I called their office, asking if I should do a testosterone or any other testing, which they let me do, but they never suggested an AMH test, which would have shown my diminished ovarian reserve and pointed in the direction of doing IVF, assuming it wasn't too low.
What one piece of advice would you give a prospective patient of Douglas Austin?
Visit someone in Portland.
Describe the protocols Douglas Austin used in your cycles and their degree of success.
He initially suggested doing IUIs to see if that would do the trick.
Describe the costs associated with your care under Douglas Austin.
IUI pricing was fairly in line with other facilities.
0
Doctor
Douglas Austin
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Fertility Center of Oregon
Eugene
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
31 - 33
Treated
2014 - 2016
Success with this Doc
Yes
Treatment
3 IUI
Diagnosis
PCOS
9
The [Fert Ctr of OR] clinic is new and neat, and in an easy to find location. They are also open for a few hours on the weekends, which was a huge plus considering two of my three IUI's were performed on the weekend...The nurses are kind and efficient...I paid $500 up front, and that covered a lot of my blood draws and apppintments. Then, once I used that up, I had to pay for my ultrasounds and blood draws. An IUI cost about $500 for the actual procedure, that included the sperm washing and the actual IUI...
+ Read more
Age
31 - 33
Treated
2014 - 2016
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
PCOS
9
Describe your experience with Fertility Center of Oregon.
The clinic is new and neat, and in an easy to find location. They are also open for a few hours on the weekends, which was a huge plus considering two of my three IUI's were performed on the weekend.
During treatment, did you feel like you were treated like a number or a human?
I was treated very well, and Dr. Austin took a personal interest in me and my situation.
Describe your experience with the nursing staff.
The nurses are kind and efficient.
What specific things went wrong at this clinic?
  • Failed to call with results
  • Failed to order appropriate test
How was your experience with Douglas Austin?
Dr. Austin and his staff are all friendly and very professional. I was treated very well, and was always pleased with my care. I would still be receiving treatment from Dr. Austin if I hadn't recently moved to another state.
What one piece of advice would you give a prospective patient of Douglas Austin?
Do your research, and don't be afraid to ask questions or get to doctor's opinion.
Describe the protocols Douglas Austin used in your cycles and their degree of success.
I had 3 IUI's done. One with Clomid, and 2 with injectibles, multiple ultrasounds, and trigger shots. I did get pregnant on my second IUI, but had a very early miscarriage. I also went through several cycles of Clomid and femara, all of which were unsuccessful.
Describe the costs associated with your care under Douglas Austin.
I paid $500 up front, and that covered a lot of my blood draws and apppintments. Then, once I used that up, I had to pay for my ultrasounds and blood draws. An IUI cost about $500 for the actual procedure, that included the sperm washing and the actual IUI. My insurance covered a small amount of ultrasounds. They cost around $150 per ultrasound, and my insurance covered about $50 of that is all.
9
Doctor
Douglas Austin
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Fertility Center of Oregon
Eugene
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
25
Treated
2016
Success with this Doc
No
Treatment
1 IVF
Diagnosis
PCOS
10
They weren't pushy with the finances which was a relief after paying so much for meds. The clinic [Ftr Ctr of Oregon] always felt welcoming. They made me feel as if they would work out whatever it took to help us get to do a cycle.... The nurses were up to date on what was going on. I didn't have to repeat myself numberous times. I never had to be stuck more than once for blood draws. They always have the feeling they were also personally invested in our success.
+ Read more
Age
25
Treated
2016
Success with this Doc
No
Race
European, Other
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
PCOS
10
Describe your experience with Fertility Center of Oregon.
They weren't pushy with the finances which was a relief after paying so much for meds. The clinic always felt welcoming. They made me feel as if they would work out whatever it took to help us get to do a cycle.
During treatment, did you feel like you were treated like a number or a human?
Dr. Austin was very professional and personable. I felt that he did everything to help us get the baby we so desire to have. He has a lot of cases but he manages well to go thoroughly through cycles.
Describe your experience with the nursing staff.
The nurses were up to date on what was going on. I didn't have to repeat myself numberous times. I never had to be stuck more than once for blood draws. They always have the feeling they were also personally invested in our success.
How was your experience with Douglas Austin?
I was shocked with how hands on Dr. Austin was. He worked with our work schedule and drive in. I saw him for every Sunday appt I had. He was always straight to the point but knew how to keep me from stressing.
What one piece of advice would you give a prospective patient of Douglas Austin?
Try to embrace and enjoy the process. He is such a lovely down to earth man that cares for each patient individually.
Describe the protocols Douglas Austin used in your cycles and their degree of success.
I did two frozen embryo transfers with Dr. Austin. Each cycle we used birth control, lupron, estradoil, and progesterone injections for implanting 2 embryos. After the first cycle failed after one positive pregnancy test we tried endometrial scratching for the 2nd cycle.
Describe the costs associated with your care under Douglas Austin.
1350 per FET another 400 each time for meds
10
Doctor
Douglas Austin
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Center of Oregon
Eugene
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
35 - 38
Treated
2013 - 2016
Success with this Doc
Yes
Treatment
Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, Tubal Blockage, Unexplained
10
No baby/pregnancy magazines in the waiting room and a recent remodel completely separated it from the OB clinic next door making it more private. One weakness is that we never could get their fax to communicate to the fax machine at the perinatologist's office. Multiple attempts were made but it just didn't seem to work....[Nursing Staff] Easy to reach, compassionate, communicated well and gave prompt replies...Even the front office staff made me feel welcomed and cared for.
+ Read more
Age
35 - 38
Treated
2013 - 2016
Success with this Doc
Yes
Race
European
Income
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, Tubal Blockage, Unexplained
10
Describe your experience with Fertility Center of Oregon.
No baby/pregnancy magazines in the waiting room and a recent remodel completely separated it from the OB clinic next door making it more private. One weakness is that we never could get their fax to communicate to the fax machine at the perinatologist's office. Multiple attempts were made but it just didn't seem to work.
During treatment, did you feel like you were treated like a number or a human?
He was caring and compassionate, and honest in his communication of our difficult situation. His nursing staff returned calls promptly or were easy to reach when I called. Even the front office staff made me feel welcomed and cared for.
Describe your experience with the nursing staff.
Easy to reach, compassionate, communicated well and gave prompt replies.
What specific things went wrong at this clinic?
  • Failed to send your chart to another clinic
How was your experience with Douglas Austin?
We went to him for a diagnosis of recurrent pregnancy loss. He provided a thorough workup and gave me a copy of the note when he explained our options in detail so I could re-read it once we got home. Procedures were gentle and explained as they were performed. He performed much of the care himself - not ultrasound techs or other staff. He never made us feel rushed in asking a ton of questions and explaining his answers coherently.
Describe the protocols Douglas Austin used in your cycles and their degree of success.
We had a workup of recurrent pregnancy loss so there were labs, SA, HSG. Once We saw him in the early days of a couple pregnancies so we had weekly or every other week ultrasounds in the office that he performed and explained as he was doing them.
Describe the costs associated with your care under Douglas Austin.
Fee up front to cover intial visit and after that I was billed for services. Some insurance paid for and others they didn't.
10
Doctor
Douglas Austin
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Center of Oregon
Eugene
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
36 - 37
Treated
2014 - 2015
Success with this Doc
Yes
Treatment
IUI, 1 IVF
Diagnosis
PCOS, Unexplained
10
Beautiful clean clinic [Fertility Center of Oregon]. Lab staff, ultrasound staff , receptionist and intake staff were all very nice and professional!! Only thing we really didn't/ don't like is the amount we have to pay to keep our embryos frozen for our next round.... Nursing staff wasnt very friendly on the phone. This is the only time we felt like a number. Not very compassionate.... Dr austin was amazing! He spoke candidly with us, yet tactful and sympathetic. We really feel like he cares for us not only as patients but as people.
+ Read more
Age
36 - 37
Treated
2014 - 2015
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IUI, 1 IVF
Diagnosis
PCOS, Unexplained
10
Describe your experience with Fertility Center of Oregon.
Beautiful clean clinic. Lab staff, ultrasound staff , receptionist and intake staff were all very nice and professional!! Only thing we really didn't/ don't like is the amount we have to pay to keep our embryos frozen for our next round.
During treatment, did you feel like you were treated like a number or a human?
Dr austin was amazing! He spoke candidly with us, yet tactful and sympathetic. We really feel like he cares for us not only as patients but as people.
Describe your experience with your nurse.
Nursing staff wasnt very friendly on the phone. This is the only time we felt like a number. Not very compassionate.
How was your experience with Douglas Austin?
Dr Austin is a sensitive, compassionate, and intelligent man and Dr. We laughed with him. We cried with him. We feel like he truly cares about and for us. He is no non sense when it comes to your care. We feel like he never was just putting us through rounds and rounds of treatments that wouldn't work... we appreciated that he didn't put us through unnecessary treatments just to make money off us to just see if they would work before going directly to ivf
What one piece of advice would you give a prospective patient of Douglas Austin?
Trust him.
10
Doctor
Douglas Austin
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Center of Oregon
Eugene
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
28 - 30
Treated
2013 - 2015
Success with this Doc
No
Treatment
1 IUI, 1 IVF, 1 Egg Freezing
Diagnosis
Male Factor, PCOS, Unexplained
10
Everyone on staff [at Women's Care] knew me and my husband by name...Everyone was so great. Very willing to speak with me and answer any questions...Dr. Austin took time to speak with us and did not make us feel like we were bothering him.
+ Read more
Age
28 - 30
Treated
2013 - 2015
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 1 IVF, 1 Egg Freezing
Diagnosis
Male Factor, PCOS, Unexplained
10
During treatment, did you feel like you were treated like a number or a human?
Everyone on staff knew me and my husband by name. Dr. Austin took time to speak with us and did not make us feel like we were bothering him
Describe your experience with your nurse.
Everyone was so great. Very willing to speak with me and answer any questions
How was your experience with Douglas Austin?
I felt great as a patient with Dr. Austin. He always took the time to explain things to me. While I don't think that my specific fertility issue was identified by Dr. Austin, I feel as though he did do everything in his practice to help me.
What one piece of advice would you give a prospective patient of Douglas Austin?
Get educated. Check out all other alternative issues that may be outside of his "normal" treatment realm
10
Doctor
Douglas Austin
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility Center of Oregon
Eugene
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less