Fertility C.A.R.E.

Available Resources

Genetic counseling is not offered: Not OfferedAcupuncture: OfferedMental health counseling: OfferedNutrition counseling: OfferedAdministration of shots: OfferedCoordinating at-home nursing is not offered: Not OfferedSelling medication is not offered: Not OfferedProviding backup medication: Offered
Winter Park
5901 Brick Court
Winter Park, FL 32792
(407) 672-1106
On a scale from 0-10, how likely are you to recommend Fertility C.A.R.E. to a friend?
Strongly recommend: 1Neutral: 2Don't recommend: 16.3
4 assessments
  • 25% Strongly recommend (9-10)
  • 50% Neutral (7-8)
  • 25% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
186
Annual Cycles National Avg.
344
5.7
Average Doctor Score
2 doctors
4 assessments
10
Age
36 - 37
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor
10
The nursing staff [at Fertility C.A.R.E. in Winter Park], including Amy, were amazing. I always dealt with Amy when it came to medicine and my cycles. I always had the same blood nurse, the same financial consultant. This was very important because they came to know me as an individual and not a number...Comfortable waiting room, kind staff, always willing to aid in your comfort with drink or snacks. They have an education room where they train you on things like shots and stim meds. You will come to call this place your second home. Always ask if they need a urine sample before you go!
+ Read more
Age
36 - 37
Treated
2015 - 2016
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor
10
Describe your experience with Fertility C.A.R.E..
Comfortable waiting room, kind staff, always willing to aid in your comfort with drink or snacks. They have an education room where they train you on things like shots and stim meds. You will come to call this place your second home. Always ask if they need a urine sample before you go!
During treatment, did you feel like you were treated like a number or a human?
He spoke TO me, not at me. He listened to me and I felt like he heard what I was saying, rather than waiting to speak.
Describe your experience with your nurse.
The nursing staff, including Amy, were amazing. I always dealt with Amy when it came to medicine and my cycles. I always had the same blood nurse, the same financial consultant. This was very important because they came to know me as an individual and not a number.
How was your experience with Mark Trolice?
Dr. Mark was a really great doctor. He did all my procedures. He made sure I was comfortable with the choices he presented and didn't give a cookie cutter approach to our diagnosis. He was aggressive with stims and that was what we wanted. We wanted an aggressive approach to our issues.
What one piece of advice would you give a prospective patient of Mark Trolice?
Write things down, ask questions when needed, he will be open and honest and supportive of your journey, no matter the reason you're there.
Describe the protocols Mark Trolice used in your cycles and their degree of success.
We did three IUI's with Letrozole days 5-9 and triggered with Ovadrel. These did not result in a pregnancy. We did an Antagonist protocal for stims. He wanted to be aggressive with stimming because the goal was to perform the stims once and get as many eggs as we could. We started with 21 days of birth control. Starting with day 1 of the cycle following birth control, we began Letrozole and an Antibiotic as well as baby aspirin. Day 2, 3, 4 we added Follistim at 300U per day. Day 5 we began Ganirelix in the AM and Follistim in the PM. Day 9 we triggered with Pregnyl. Day 11 we went for retrieval. Dr. Mark got 14 eggs, of which 13 fertilized with ICSI, of which 6 viable embryos made it to the freeze. We did not PGS test the embryos. We did a frozen transfer because of the aggressive stims treatment and Dr. Mark's desire to have the body back to "normal" post-hormone stimulation. He believes that it's important to have the body be back to normal before implanting an embryo. We started progesterone in Oil shots as well as Estridiol patches five days prior to the frozen transfer which resulted in a viable pregnancy. I am currently 6 weeks pregnant. Post positive pregnancy test, they performed two HCG beta tests. Each week I return to have bloodwork monitored and they make adjustments when necessary for my progesterone shots and estridiol patches. A sonogram will be performed at 7 weeks to check for a heartbeat.
Describe the costs associated with your care under Mark Trolice.
Ultrasounds were $250. HSG was $750. Saline Sonogram was $750. Each IUI including meds was $1400 which including all monitoring. Stim Meds were $4300. IVF was $17000. Frozen transfer was $4000 Post monitoring was included in cost. Post transfer meds were $900
10
Doctor
Mark Trolice
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Fertility C.A.R.E.
Winter Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
0
Age
32 - 34
Treated
2014 - 2016
Success with this Doc
No
Treatment
1 IVF, Surrogacy
Diagnosis
0
The billing department [at Fertility CARE] is very easy to work with and get in touch with. They were always there to answer financial questions and guide me along the way. The nurse that I was assigned dropped the ball on too many important things. Communication as my biggest concern. I rarely knew what was going on and spent a lot of time trying to find information from anyone who would take a minute to speak to me. The lab closed for a couple weeks which delayed my embryo transfer and caused my GC to be on medication for an extended period of time, thus increasing the overall cost.
+ Read more
Age
32 - 34
Treated
2014 - 2016
Success with this Doc
No
Race
Black or African-American
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF, Surrogacy
Diagnosis
0
Describe your experience with Fertility C.A.R.E..
The billing department is very easy to work with and get in touch with. They were always there to answer financial questions and guide me along the way. The nurse that I was assigned dropped the ball on too many important things. Communication as my biggest concern. I rarely knew what was going on and spent a lot of time trying to find information from anyone who would take a minute to speak to me. The lab closed for a couple weeks which delayed my embryo transfer and caused my GC to be on medication for an extended period of time, thus increasing the overall cost.
During treatment, did you feel like you were treated like a number or a human?
Prior to stimulation, the staff was very attentive and easy to get in touch with. From the point of stimulation through my two embryo transfers, the nurse assigned to me was almost non-existent. It was hard to get ahold of her and she rarely had the information needed when I could reach her. The negative pregnancy test and then the chemical pregnancy that occurred were almost ignored. No information as to why the transfers failed were ever discussed but they were always quick to get you to sign up and pay for another transfer.
Describe your experience with your nurse.
Amy has terrible communication skills, does not follow through with relaying information from the doctor, very hard to get in touch with, and shows little compassion considering the field that she's in.
What specific things went wrong at this clinic?
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Mark Trolice?
Dr. Trolice was great during the initial visits. Once IVF was underway, the communication was lacking and the ball was dropped many times. The slowed embryo growth was not told to us until 30 minutes after we arrived for the embryo transfer. This didn't give us time to really consider our options. We felt rushed and uneasy about what was being presented so matter of factly. Getting directly in touch with Dr. Trolice even after the transfer was near impossible. He never went over the possible causes of our failed transfers with us. After spending thousands of dollars, we were out of money and no further ahead than when we started. After expressing my concerns about his practice, Dr. Trolice never reached out to rectify the situation.
What one piece of advice would you give a prospective patient of Mark Trolice?
I would advice prospective patients to seek treatment elsewhere. The nurse failed to communicate medication increases on 2 separate occasions which negatively effected our transfer. Communication is a major issue. If you seek treatment here, make it your daily job to call to make sure you have all necessary information. Dr. Trolice would order medication increases and we wouldn't find out until a week after the fact. We would have to call the after hours nurse to get any information because our assigned nurse was very hard to get in touch with.
Describe the protocols Mark Trolice used in your cycles and their degree of success.
High dosage on stimulation medications due to delayed response the first few days. Endometrial scraping for our gestational carrier but both were not helpful due to the timing of the scraping in comparison to the actual transfer date. The transfer date was delayed for each transfer, so the money spent for the scrapings were a complete waste.
Describe the costs associated with your care under Mark Trolice.
Dr. Fees, administration fees, lab fees (these fees are in addition to any quote you receive about 4-6k)
0
Doctor
Mark Trolice
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Fertility C.A.R.E.
Winter Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
26 - 27
Treated
2009 - 2010
Success with this Doc
No
Treatment
5 IUI
Diagnosis
Anovulation, Male Factor, PCOS
8
This clinic [Fertility C.A.R.E.] was centrally located and was pretty easy to find. Overall the staff were helpful and kind...I felt like Dr. Trolice actually took the time to read my chart before coming in the room. He wasn't flipping through pages while talking with me. Also, he made eye contact while talking with me...Dr. Trolice had me go through 5 cycles using the same strength of medications because every time I responded well to them. He was kind and thorough when explaining the procedures. If something was going to be painful or uncomfortable, he made sure to tell you up front so there weren't any surprises.
+ Read more
Age
26 - 27
Treated
2009 - 2010
Success with this Doc
No
Race
European
Income
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 IUI
Diagnosis
Anovulation, Male Factor, PCOS
8
Describe your experience with Fertility C.A.R.E..
This clinic was centrally located and was pretty easy to find. Overall the staff were helpful and kind.
During treatment, did you feel like you were treated like a number or a human?
I felt like Dr. Trolice actually took the time to read my chart before coming in the room. He wasn't flipping through pages while talking with me. Also, he made eye contact while talking with me.
How was your experience with Mark Trolice?
Dr. Trolice had me go through 5 cycles using the same strength of medications because every time I responded well to them. He was kind and thorough when explaining the procedures. If something was going to be painful or uncomfortable, he made sure to tell you up front so there weren't any surprises.
What one piece of advice would you give a prospective patient of Mark Trolice?
As with any doctor, try to be as complete as possible in telling him what you have gone through and are experiencing. Sometimes the things we don't think mean anything are actually symptoms that can be treated!
Describe the costs associated with your care under Mark Trolice.
The IUIs were covered by my husband's insurance so each visit only cost us the office visit co-pay.
8
Doctor
Mark Trolice
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Fertility C.A.R.E.
Winter Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
35 - 36
Treated
2015 - 2016
Success with this Doc
No
Treatment
2 IVF
Diagnosis
Male Factor
7
Dr. Trolice really made you feel like his heart was fully vested in your treatment plan. However communication and attention to details or clearly communicating those details seemed to be an issue....There have just been a few occasions when something was clearly communicated. Sometimes it felt like they knew what they were thinking but didn't explain that or they were just following typical protocol instead of creating or following a specific plan of treatment for me.
+ Read more
Age
35 - 36
Treated
2015 - 2016
Success with this Doc
No
Race
Other
Income
$200K - $499K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
Male Factor
7
During treatment, did you feel like you were treated like a number or a human?
Dr. Trolice always seemed to show such compassion and care for us. He was sympathetic and understanding.
What specific things went wrong at this clinic?
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
How was your experience with Mark Trolice?
Dr. Trolice really made you feel like his heart was fully vested in your treatment plan. However communication and attention to details or clearly communicating those details seemed to be an issue.
What one piece of advice would you give a prospective patient of Mark Trolice?
Pay attention and be your own advocate. Be informed. Ask questions. Clarify!
7
Doctor
Mark Trolice
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Fertility C.A.R.E.
Winter Park
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less