Dallas IVF

Available Resources

Genetic counseling: OfferedAcupuncture: OfferedMental health counseling: OfferedNutrition counseling is not offered: Not OfferedAdministration of shots: OfferedCoordinating at-home nursing is not offered: Not OfferedSelling medication is not offered: Not OfferedProviding backup medication: Offered
Frisco
2840 Legacy Drive
Frisco, TX 75034
214-297-0020
McKinney
5301 W. University Drive
McKinney, TX 75071
(469) 219-8210
Plano
3000 Communications Parkway
Plano, TX 75093
(214) 363-5965
Show all branches
Show fewer branches
On a scale from 0-10, how likely are you to recommend Dallas IVF to a friend?
Strongly recommend: 18Neutral: 3Don't recommend: 68.4
27 assessments
  • 67% Strongly recommend (9-10)
  • 11% Neutral (7-8)
  • 22% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
450
Annual Cycles National Avg.
344
27 assessments
10
Age
25 - 27
Treated
2014 - 2016
Success with this Doc
Yes
Treatment
5 IUI, IVF, 1 Embryo Freezing
Diagnosis
Unexplained
10
[Dallas IVF] strengths are their compassion and quick responses. i would have liked for them to introduce themselves a bit more because i didn't know many of their names...i had a nurse call me with the wrong results -- they gave me results from a sperm analysis done years prior right after a vasectomy reversal so the results were terrible...[Nursing staff] lovely and kind. they explained everything to me when i asked and usually before i asked. they returned phone calls quickly.
+ Read more
Age
25 - 27
Treated
2014 - 2016
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 IUI, IVF, 1 Embryo Freezing
Diagnosis
Unexplained
10
Describe your experience with Dallas IVF.
strengths are their compassion and quick responses. i would have liked for them to introduce themselves a bit more because i didn't know many of their names.
During treatment, did you feel like you were treated like a number or a human?
everyone knew my name and situation. nurses hugged me and cried with me. i could tell everyone was rooting for me and devastated with me when cycles didn't work.
Describe your experience with the nursing staff.
lovely and kind. they explained everything to me when i asked and usually before i asked. they returned phone calls quickly.
What specific things went wrong at this clinic?
  • Failed to call with results
  • Lost results
How was your experience with Lowell Ku?
dr ku was a gem to work with. he responded to every phone call and text quickly and with detail. i never felt like i was bothering him. he is nice but honest and would never lead me to believe something would work if the chances were low.
What one piece of advice would you give a prospective patient of Lowell Ku?
ask as many questions as you can. he can't read your mind.
Describe the protocols Lowell Ku used in your cycles and their degree of success.
we started with IUI with injectibles because my tests came back fine. my husband's sperm sometimes had low motility and count, but it wasn't terrible. i responded well to follistim for the first 3 cycles, but with the 4th, i didn't. we cancelled that one and then tried menopur for the next one. i responded well to that medication, but it still ended with a negative test. after the 4th negative, we moved onto IVF. he left the decision for the 4th IUI up to my hay and and me. for financial reasons, we chose to do one more IUI before moving to IVF. i produced a ton of eggs with IVF and ended up with OHSS, so we did a freeze-all cycle and transferred the next month. because that ended in miscarriage, we did transferred two from the same freeze-all cycle with the next one. i ended up with a singleton birth less than a week ago and with my next round, i will do another freeze-all and transfer two since that's what worked for us.
Describe the costs associated with your care under Lowell Ku.
i can't quite remember, but they were average compared to other places in town.
10
Doctor
Lowell Ku
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Dallas IVF
Frisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
32 - 35
Treated
2013 - 2016
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Diminished Ovarian Reserve, Male Factor, Tubal Blockage
10
I think that they [Dallas IVF] are a great clinic...I have not run into any weaknesses thus far.... Their costs were higher than I would pay elsewhere but I also felt like the level of care exceeded my expectations....[nursing staff] Always kind and caring. I didn't have much interaction with them though...I think that new patients would be in good hands at Dallas IVF....He [Dr. Ku] is a very kind, caring doctor. He lets you participate in your treatment options and talks to you like a best friend. When he has bad news to give you, you can hear that he is genuinely sad to tell it to you.
+ Read more
Age
32 - 35
Treated
2013 - 2016
Success with this Doc
No
Race
European
Income
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI
Diagnosis
Diminished Ovarian Reserve, Male Factor, Tubal Blockage
10
Describe your experience with Dallas IVF.
I think that they are a great clinic and I recommend them to everyone I meet who might have trouble conceiving. I have not run into any weaknesses thus far. I think that new patients would be in good hands at Dallas IVF.
During treatment, did you feel like you were treated like a number or a human?
He is a very kind, caring doctor. He lets you participate in your treatment options and talks to you like a best friend. When he has bad news to give you, you can hear that he is genuinely sad to tell it to you. He really walks right beside you before, during and after treatment.
Describe your experience with the nursing staff.
Always kind and caring. I didn't have much interaction with them though.
How was your experience with Lowell Ku?
I could not have had a better experience as a patient with Dr Ku. I didn't achieve pregnancy but, he told me that what we were trying was not likely to work and that I should move on to donor eggs. I didn't want to and respected my decision though, after two failed injectable IUIs he said that he could no longer take my money for treatment that wasn't going to get me pregnant. I respected his candidness.
What one piece of advice would you give a prospective patient of Lowell Ku?
Just go to him, you won't regret it. I've recommend him to many people.
Describe the protocols Lowell Ku used in your cycles and their degree of success.
I started with Clomid cycles, my choice. He said I needed IVF for high FSH and very low AMH (17 and less than 0.01). After a few months of nothing happening, I did my first IUI with Clomid. I made one follicle and Dr. Ku cancelled the cycle as it was unlikely to result in a pregnancy. I did a second IUI with injectable medication and again made one follicle, I chose to proceed with the IUI. Again, nothing. I took some time off and did a few Femera cycles with no results. I decided to move on to donor eggs but have not moved forward on that. Then my husband and I decided to move child-less, for now.
Describe the costs associated with your care under Lowell Ku.
I felt like I was going to one if the top rated Dr.s and I paid a price for that. Their costs were higher than I would pay elsewhere but I also felt like the level of care exceeded my expectations.
10
Doctor
Lowell Ku
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Dallas IVF
Frisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
32
Treated
2016
Success with this Doc
Yes
Treatment
7 IUI, 1 IVF
Diagnosis
Endometriosis, PCOS, Tubal Blockage
10
The clinic [Dallas IVF] is great. The one thing that upset me the most was a day before my FET, I was called by the Dallas IVF billing office and told the price of my FET had gone up to $5000. I was livid as the contract I had signed for my FET was for $3200. I had already paid in full for my procedure so I was happy and content and ready to move forward! But this call literally nearly ended the whole process. I was given some excuse that the $5000 wasn't an official price yet and was going to be discussed in the next board meeting. I was so mad and made sure that it was documented that I had paid in full before whatever meeting had took place and was NOT to be charged $5K for my FET. I shouldn't have even been told the price had gone up to $5K! One thing that does bother me, and I know will not change, is the doctor's should be the one's calling you to tell you your pregnancy test came back negative/positive. As much as we spend out of pocket, it would be the honest and right thing to do.
+ Read more
Age
32
Treated
2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
7 IUI, 1 IVF
Diagnosis
Endometriosis, PCOS, Tubal Blockage
10
Describe your experience with Dallas IVF.
The clinic is great. The one thing that upset me the most was a day before my FET, I was called by the Dallas IVF billing office and told the price of my FET had gone up to $5000. I was livid as the contract I had signed for my FET was for $3200. I had already paid in full for my procedure so I was happy and content and ready to move forward! But this call literally nearly ended the whole process. I was given some excuse that the $5000 wasn't an official price yet and was going to be discussed in the next board meeting. I was so mad and made sure that it was documented that I had paid in full before whatever meeting had took place and was NOT to be charged $5K for my FET. I shouldn't have even been told the price had gone up to $5K! One thing that does bother me, and I know will not change, is the doctor's should be the one's calling you to tell you your pregnancy test came back negative/positive. As much as we spend out of pocket, it would be the honest and right thing to do.
During treatment, did you feel like you were treated like a number or a human?
Dr. Mucowski listened and was willing to work with me. She knew my fears and concerns as she was my 3rd RE to see for my issues. She was amazing. Very quiet demeanor, but so very smart!
Describe your experience with your nurse.
I enjoyed going to the office, they were all great. I worked with Heather and Katryce throughout the whole process. Katryce was great with hard needlesticks!
What specific things went wrong at this clinic?
  • Lost paperwork
  • Failed to inform you of changes in protocol
  • Provided conflicting information
How was your experience with Sara Mucowski?
I was able to be very open and honest with Dr. Mucowski. She listened to my fears and agreed with them. We developed a game plan with each other 3 months before my FET. We stuck to the game plan and we conquered our goal. I was down to my last two embryos and this was my last chance to conceive a child before needing a hysterectomy at age 32. Now I am 15 weeks pregnant with my last embryo and will deliver by my 32nd birthday.
What one piece of advice would you give a prospective patient of Sara Mucowski?
Dr. Mucowski is straight forward and to the point. She does not beat around the bush. She will give you the facts and you can take them or leave them. She has a quiet demeanor but you can tell she is processing and planning in her head. She has been down this road with her own egg retrieval so she understands your concerns and complaints. Don't be discouraged by her quiet nature.
Describe the protocols Sara Mucowski used in your cycles and their degree of success.
I used Dr. Mucowski for my last and final FET. We met 3 months prior to my FET and had a game plan that we stuck to. I started Estrace 2mg on CD2 for two days, then increased to Estrace 2mg twice a day for CD4-9. On CD 10- 10 weeks pregnant, I was on Estrace 2mg three times a day. I started PIO (progesterone in oil) injections on CD 14 at 0.5ml. CD15 I was on 1.0ml of PIO and by CD16 I was on 1.5ml of PIO to assist with building the uterine lining. I continued PIO injections until 12 weeks pregnant. I had a positive urine pregnancy test on day 7 days post 5 day transfer. My beta HCG on on 10 days post 5 day transfer was 363.
Describe the costs associated with your care under Sara Mucowski.
My insurance covered doctor's visits and sonograms and I only had the $30.00 copay. One of my sonograms- the lining check sonogram- was not covered and I had to pay $277 for the sonogram. My FET was $3200 and my meds were around $100 total with insurance.
10
Doctor
Sara Mucowski
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Dallas IVF
Frisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
5
Age
25
Treated
2016
Success with this Doc
No
Treatment
4 IUI, Donor Sperm
Diagnosis
PCOS
5
We did not care for the clinic as a whole. We often had to do ultrasounds with other providers and we found them to very often be downright cold and harsh. We also felt that the system was unorganized at times. Dr. Mucowski certainly was the only doctor we would have opted to see.... We experienced several beaurocratic mishaps--from our appointment time being mistakenly miscommunicated to just now receiving a large bill six months after leaving the clinic's care.
+ Read more
Age
25
Treated
2016
Success with this Doc
No
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Investment Banker
Order & Number of Docs Seen
1st of 2 Docs
Treatment
4 IUI, Donor Sperm
Diagnosis
PCOS
5
Describe your experience with Dallas IVF.
We did not care for the clinic as a whole. We often had to do ultrasounds with other providers and we found them to very often be downright cold and harsh. We also felt that the system was unorganized at times. Dr. Mucowski certainly was the only doctor we would have opted to see.
During treatment, did you feel like you were treated like a number or a human?
Dr. Mucowski, though she is obviously an incredibly smart and gifted physician, didn't spend a lot of time with us--which we felt was important. With our visits to her being like walking into waist-deep water and not knowing how deep it gets, we felt unprepared at times for what the process would actually be like. I felt my physical care was great, but we didn't feel like individuals in the practice.
Describe your experience with the nursing staff.
We worked mainly with Heather, who was exceptional. We occasionally interacted with other nurses, but we were concerned that some of them so often were not confident in the answers they would give. Heather was certainly our guiding light.
What specific things went wrong at this clinic?
  • Lost paperwork
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Sara Mucowski?
We liked Dr. Mucowski and felt she gave me excellent medical care. Our biggest complaint is that we often felt unprepared for timing and process of what would happen next. We ended up moving halfway through our treatment and continued with two IUIs while being monitored at a clinic local to us--otherwise, we would have eventually moved to IVF with Dr. Mucowski. She ended up referring us to our RE now whom we adore. All in all, we liked her and felt confident in her abilities, but felt a little fragile throughout the process and it might have helped us if she had held our hands more.
What one piece of advice would you give a prospective patient of Sara Mucowski?
Advocate for yourself. If you are like me and need more support, ask for it. Dr. Mucowski and her staff are very kind and I'm sure would gladly have held our hands more--we simply needed to communicate that.
Describe the protocols Sara Mucowski used in your cycles and their degree of success.
Two monitored and medicated IUIs. Both were unsuccessful.
Describe the costs associated with your care under Sara Mucowski.
We never discussed costs and had insurance coverage.
7
Doctor
Sara Mucowski
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Dallas IVF
Frisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
29
Treated
2016
Success with this Doc
No
Treatment
2 IUI
Diagnosis
PCOS
9
The clinic [Dallas IVF ] is warm, not cold in a sense that you feel uncomfortable when waiting to be roomed. The front office are warm and welcoming. The back office nurses are always helpful and kid when working with the patient. Always received calls asap when getting lab work done. The clinic does not hassle you from a financial point of view. They are very considerate and work with you when it comes to the financial part of it. I can not think of any weaknesses the clinic has.
+ Read more
Age
29
Treated
2016
Success with this Doc
No
Race
Middle Eastern
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
PCOS
9
Describe your experience with Dallas IVF.
The clinic is warm, not cold in a sense that you feel uncomfortable when waiting to be roomed. The front office are warm and welcoming. The back office nurses are always helpful and kid when working with the patient. Always received calls asap when getting lab work done. The clinic does not hassle you from a financial point of view. They are very considerate and work with you when it comes to the financial part of it. I can not think of any weaknesses the clinic has.
During treatment, did you feel like you were treated like a number or a human?
Dr. Ku is extremely compassionate in what he does. He explained that him and his wife also struggled with infertility and have had kids through IVF. When receiving negative results from the nurse, he still makes the time to contact his patients and see how they are doing with receiving bad news.
Describe your experience with the nursing staff.
All of the nurses were very kind and helpful. They always explained things as they worked. They were patient in answering all of the questions I had.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
How was your experience with Lowell Ku?
Meeting Dr. Ku for an initial consult was a very great experience. When waiting in front lobby area. Dr. Ku is the one who gets you to his office, not the MA's. That in itself is very personable. Dr. Ku goes over every factor in detail and explains every step. He wants us to ask questions so that he addresses our concerns we have. He does not speak in medical terms that we would not be able to understand. When both of my IUI cycles came back to be unsuccessful, I would receive a call from him personally to voice his sadness with us. Each time he would ask if there was anything he could do to help me grieve the loss.
What one piece of advice would you give a prospective patient of Lowell Ku?
That they do not need to hesitate in asking many questions. Dr/ Ku is very patient in answering every question, no matter how insignificant it may mean.
Describe the protocols Lowell Ku used in your cycles and their degree of success.
I was taking a mix of Clomid and Letrozole along with low doses of Follistim injections. The reson I was put on this cocktail of meds was due to my PCOS. I have a very large number of eggs to each ovary and Dr. Ku did not want to cause OHSS if taking too may injections. At each visit, he would adjust med/injection intake to make sure treatment did not cause OHSS.
Describe the costs associated with your care under Lowell Ku.
My insurance did not cover anything fertility related. For each IUI cycle, including ultrasounds and lab work, I paid roughly around $1k each time. This is not including the medications.
10
Doctor
Lowell Ku
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Dallas IVF
Frisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
27 - 30
Treated
2013 - 2016
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Male Factor, PCOS
10
The clinic [Dallas IVF] isn't the best about calling back, answer the nursing line, etc, but I didn't care because Dr. Ku is amazing and he is worth all of it. If I ever didn't get the answer I was looking for I was able to text/call Dr. Ku and I always got the answer I needed.... I went in for blood work one time and some how my blood sample never made it to the lab. I had to go in again for another blood test. Not a big deal in the end.
+ Read more
Age
27 - 30
Treated
2013 - 2016
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor, PCOS
10
Describe your experience with Dallas IVF.
Dr. Ku is worth it. No matter what I encountered. The clinic isn't the best about calling back, answer the nursing line, etc, but I didn't care because Dr. Ku is amazing and he is worth all of it. If I ever didn't get the answer I was looking for I was able to text/call Dr. Ku and I always got the answer I needed.
During treatment, did you feel like you were treated like a number or a human?
His bedside manner was amazing. He made sure I understood what was going on and was always available to talk if I needed any explanation. He even gave me his cell number to text or call if I ever needed him. Even after having 3 children and not in treatment right now he texted me when our third was born to congratulate us. Such an amazing man that loves his patients!
Describe your experience with the nursing staff.
With my first transfer in 2014 I loved the nursing staff. Joan (who is no longer there) was amazing. She was with me through the entire transfer. She always was the one that called with news and I loved that I had her through the process. With my son's transfer in 2016 the staff had changed and wasn't as good. I didn't have that connection with 1 nurse like before and most of the time when I called the nurses line I couldn't get anyone to answer. I would ask questions about things that Dr. Ku and I talked about and they either weren't sure or their answer was opposite of what Dr. Ku and I talked out.
What specific things went wrong at this clinic?
  • Provided conflicting information
  • Lost or damaged samples
How was your experience with Lowell Ku?
I cannot say enough amazing things about Dr. Ku. He is the most caring doctor I have ever met. Knowledgeable, trustworthy, warm, and truly loves his patients. He does everything he can to get the outcome wanted.
What one piece of advice would you give a prospective patient of Lowell Ku?
If bedside manner is important to you, Dr. Ku is your doctor. Not only does he have good bedside manner, but his knowledge of infertility is amazing! He has gone through IVF himself with his wife to have their children so he gets what we were going through on the emotional side of it too.
Describe the protocols Lowell Ku used in your cycles and their degree of success.
We started my IVF cycle with birth control for 10 days then added Lupron. Then he added Menopur and Follistim. We actually triggered 2 days early because I responded so well. We retrieved 38 eggs, 35 were mature, 25 fertilized, and we ended with 12 embryos. We did a fresh transfer of 1 AA embryo that resulted in our daughter born in July 2014. We did a frozen transfer of 1 embryo in June of 201 which resulted in our son born in March 2016.
Describe the costs associated with your care under Lowell Ku.
We paid around $16,000 for our IVF/ICSI fresh transfer in 2014 and $3200 for a frozen transfer in 2016.
10
Doctor
Lowell Ku
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Dallas IVF
Frisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
5
Age
Treated
Success with this Doc
?
Treatment
1 Fertility Medications
Diagnosis
Anovulation, PCOS
5
[Dallas IVF] Weakness = communication & bloodwork staff; Strengths = ...the online portal, being able to email Mary and Stacia (Dr. Ku's Nurses), reputation, front office staff knowledge on insurance and payment options...The bloodwork portion of the clinic is less than friendly. The man taking blood on Saturday was awful. ... I also wish the clinic would call with results rather than me googling 'normal range for....' everytime a result posted online. I was confused with the treatment Dr. Ku laid out and what my treatment actually became.
+ Read more
Age
Treated
Success with this Doc
?
Race
European, Native American
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Fertility Medications
Diagnosis
Anovulation, PCOS
5
Describe your experience with Dallas IVF.
Weakness = communication & bloodwork staff; Strengths = Dr. Ku in general, the online portal, being able to email Mary and Stacia (Dr. Ku's Nurses), reputation, front office staff knowledge on insurance and payment options.
During treatment, did you feel like you were treated like a number or a human?
Dr. Ku was very warm and personable in his approach at our consultation and HSG procedure. He and nursing staff always answered my questions. During my treatment however they both kept referencing an IUI when during our first cycle we are doing meds + timed intercourse. That made me feel like a number.
Describe your experience with your nurse.
I haven't seen Stacia or Mary in person but I have been able to email with questions that I had thought of after my appointment. Mary emailed me back within 24 hours. The first nurse I saw in person - not sure of her name - seemed to take my questions personally. She also mistakenly thought I was doing an IUI when in fact I am doing timed intercourse for the first round. Katryce, the second nurse I saw was much more personable and answered all my questions. The ultrasound tech was nice and answered all my questions
What specific things went wrong at this clinic?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Lowell Ku?
He is very personable and warm. He also has a very positive outlook while still being realistic. He answers every question my husband and I asked. Has a good reputation for getting good results. Only wish I had taken better notes in my initial consultation because I had some confusion once treatment was underway. For example, I wish he would have said 'don't take any meds until your first ultrasound' and 'the nurses will give you your next set of instructions at your next appointment' and 'results are available online and here are the normal ranges you are looking for'
What one piece of advice would you give a prospective patient of Lowell Ku?
Take lots of notes during your first consult. Ask lots of questions.
Describe the protocols Lowell Ku used in your cycles and their degree of success.
He laid out 5 progressively more aggressive treatment options and the odds of conception with each. 1. Letrozole, Trigger Shot, TI 2. Same but with IUI 3. Letrozole, 3 days stimulative injections, trigger shot, IUI 4. 7 days of stimulative injections, trigger shot, IUI 5. IVF. The rationale was because we do not have male factor infertility and I'm only 30 we have time to start with less aggressive/less expensive treatments.
Describe the costs associated with your care under Lowell Ku.
Not sure as I requested everything billed to insurance except in cases that were out of network. Then it was clear what the out of pocket expense would be.
8
Doctor
Lowell Ku
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Dallas IVF
Frisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
2 IUI
Diagnosis
Recurrent Pregnancy Loss
10
Everybody is nice and knowledgeable in that clinic [Dallas IVF]....If they cannot reach me by phone since my phone is always in silent if I’m working they would reach out to me by email... I felt like I have a team who got my back in that clinic. They are always pleasant everytime I come for my appt. The cashier and the person who does the appointment scheduling is very accommodating...My primary nurse Mary is very good in explaining all the details of my treatment with me.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
South Asian
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Recurrent Pregnancy Loss
10
Describe your experience with Dallas IVF.
Everybody is nice and knowledgeable in that clinic. They ff-up all the time. If they cannot reach me by phone since my phone is always in silent if I’m working they would reach out to me by email. I don’t see any weaknesses.
During treatment, did you feel like you were treated like a number or a human?
Dr Ku is very sensitive with my feelings. He was very compassionate. He knows that that we drive 6hrs total (back and forth) just to see him. He did make sure that he saw me even though I was late with my appointment. He always make sure that I am comfortable with all the decisions with my treatment.
Describe your experience with your nurse.
My primary nurse Mary is very good in explaining all the details of my treatment with me. She would email me all my lab request if I cannot make it to their clinic and just have it done closer to my residence. My Sono nurse is so knowledgeable. She is always honest with me. She would explain everything that she was seeing in the Sono. She cheered with me when I had good numbers of follicles and felt sad when we did not find any fetal heart beat. I felt like I have a team who got my back in that clinic. They are always pleasant everytime I come for my appt. The cashier and the person who does the appointment scheduling is very accommodating.
How was your experience with Lowell Ku?
Dr Ku is the perfect Reproductive Endocrinologist for me. He fully understands all the emotions you are going through since he experienced infertility himself. He knows the financial burden and how stressful dealing with infertility. He made our journey more bearable for us. He was always honest and very supportive with all our decisions. He is very soft-spoken and he will explain everything clearly. He never rush our meetings.
What one piece of advice would you give a prospective patient of Lowell Ku?
You will never regret choosing Dr Ku as your Reproductive Endocrinologist.
Describe the protocols Lowell Ku used in your cycles and their degree of success.
We did the Follistism and Clomid combination. Since I can get pregnant but had miscarriage 3x we opted for IUI. First IUI was negative probably due to just having 1 egg and small amount of sperm on our 1st cycle. 2nd IUI we got pregnant but miscarriage at 8wks. Probably due to genetics/chromosomal. So Dr ku suggested we do IVF so we can choose the quality of the embryo.
Describe the costs associated with your care under Lowell Ku.
As with any other Fertility Clinic it’s expensive and my insurance will only cover for lab tests. It is financially draining. But they do offer some financing.
10
Doctor
Lowell Ku
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Dallas IVF
Frisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
5
Age
Treated
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Recurrent Pregnancy Loss, Anovulation, PCOS
5
I worked with a few nurses during my treatment [at Dallas IVF-Frisco]. Most of them were okay, there was one nurse Mary, who was very cheerful and nice.... Long wait for sonogram.. we sometimes waited more than an hour for sonograms. The receptionist was okay, sometimes hard to get someone on the phone. The billing dept gave confusing answers as to why they were charging my insurance and my credit card for the same procedure.
+ Read more
Age
Treated
Success with this Doc
No
Race
East Asian
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Recurrent Pregnancy Loss, Anovulation, PCOS
5
Describe your experience with Dallas IVF.
Long wait for sonogram.. we sometimes waited more than an hour for sonograms. The receptionist was okay, sometimes hard to get someone on the phone. The billing dept gave confusing answers as to why they were charging my insurance and my credit card for the same procedure.
Describe your experience with the nursing staff.
I worked with a few nurses during my treatment. Most of them were okay, there was one nurse Mary, who was very cheerful and nice.
What specific things went wrong at this clinic?
  • Provided conflicting information
How was your experience with Lowell Ku?
Dr. Ku has good bedside manner, answers all questions and shows compassion. He did all my IUI's but I did not get to meet with him after the first failed IUI with clomid, which I wish he had. I only got to speak to his nurse, which wasn't very helpful. My second IUI, I tried the same thing (clomid) and it failed again. However, he met with me briefly before my third try to discuss changing to injectibles. His manner is very sweet and he tries to answer all your questions as best as he can. I got pregnant on my third try but it ended in a miscarriage. One thing I wish he had done now, was I wish he had done more diagnostic tests to cover all bases before starting treatment. He did a HSG and hysteroscopy but I wish I had insisted on checking my thyroid levels again and other hormones.
What one piece of advice would you give a prospective patient of Lowell Ku?
Always ask all questions you can think of.
Describe the protocols Lowell Ku used in your cycles and their degree of success.
Me=34/35 Husband=34 Natural pregnancy w/o trying but ended in mmc at 9 weeks No known medical issues Irregular period (avg. 35 days; about 10 cylces/yr) 1) Before treatment: baseline sonogram at day 16 = 29 immature follicles; AMH = 5.62; Sperm analysis = normal; HSG = normal; HSC=normal; Diagnosed with mild PCOS 2)IUI#1: clomid 50mg x 5 days; 2 mature follicles; E2=800's; Uterine lining= 5mm; trigger with ovidrel; IUI 36 hrs later; P4 supp; Negative beta 3)IUI#2: clomid 50mg x 5 days; 1 mature follicle; E2=400's; Uterine lining= 5mm; trigger with ovidrel; IUI 24hrs later; P4 supp; Negative beta 4)IUI#3: follistim x 7 days (100IU-75IU); 1-2 mature follicle; E2=900's; Uterine lining=10mm; trigger with ovidrel; IUI 36hrs later; P4 supp; Beta 15dpiui=560; Beta 17dpiui=982; Sonogram at 7 and 8.5 weeks = fetus measuring 6wks no hb.
Describe the costs associated with your care under Lowell Ku.
My insurance paid for my IUIs and tests. I had to pay about 90 dollars for prog. suppositories and drugs cost about 300 for injectibles. Sperm washing was 300 dollars
6
Doctor
Lowell Ku
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Dallas IVF
Frisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
Treated
Success with this Doc
?
Treatment
1 IUI
Diagnosis
8
The nurses and office [Dallas IVF] definitely made me feel like a human - very caring and responsive...I find it easy to get an appointment at the Plano clinic. Only once when I was scheduling the HSG test (at Frisco location), it was a bit stressful whether they could fit me in. I usually don't wait long. The clinic is clean and nice...My only complaint is that they don't have a place for the guys to produce their specimen. Since they want it there within 45 minutes for IUI prep and we don't live very close, we had a bit of a stressful time getting there in time. For our next cycle, we are going to ask to use the space at one of their other offices and then drive to Plano.
+ Read more
Age
Treated
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
8
Describe your experience with Dallas IVF.
I find it easy to get an appointment at the Plano clinic. Only once when I was scheduling the HSG test (at Frisco location), it was a bit stressful whether they could fit me in. I usually don't wait long. The clinic is clean and nice. I had read a review that billing could be a bit frustrating with this clinic and you should keep copies of your payments. I haven't had any issues with this. Also when checking out, she always knows whether we should go through insurance or self-pay based on my coverage. It makes things much less stressful. My only complaint is that they don't have a place for the guys to produce their specimen. Since they want it there within 45 minutes for IUI prep and we don't live very close, we had a bit of a stressful time getting there in time. For our next cycle, we are going to ask to use the space at one of their other offices and then drive to Plano.
During treatment, did you feel like you were treated like a number or a human?
The nurses and office definitely made me feel like a human - very caring and responsive. Dr. Mucowski is a bit business-like. She tells me what we need to know, but doesn't elaborate too much. The appointments are very quick, so I feel like I must know going in what questions I need to ask.
Describe your experience with the nursing staff.
I really like the nursing staff at the Plano office. They have been very caring and responsive.
How was your experience with Sara Mucowski?
Dr. Mucowski was recommended to me by my OB-GYN. I definitely feel like she is very knowledgeable and competent. She will tell us what we need to know, but doesn't spend too much time elaborating. The appointments with her are very quick, so I always need to think of questions ahead of time. She went over all of our fertility testing in detail with us, so I guess we are dealing with some MFI and/or unexplained - she hasn't really labeled us.
What one piece of advice would you give a prospective patient of Sara Mucowski?
Feel free to speak up with questions with her.
Describe the protocols Sara Mucowski used in your cycles and their degree of success.
We used clomid for our first IUI cycle. We never tried clomid prior to this because I did not have issues with ovulating. At the ultrasound the day before the IUI, I had 3 follicles but my lining was thinner than she would like (I believe due to clomid). She gave me a prescription for estrogen pills (estrace?), and we continued with the IUI the following day. This cycle failed I believe mostly due to the lining as my menstrual cycle was very light. We are in the middle of our second cycle, and we are trying femara this time. At the beginning of this cycle we had an ultrasound, and I had one cyst (leftover follicle). We waited for the blood results to see the estrogen level (determines whether we would have to skip this cycle.) It was higher than last cycle, but they told me we could proceed. Hopefully the ultrasound in a few days will show thicker lining this time and good follicles.
Describe the costs associated with your care under Sara Mucowski.
When using self-pay, the IUI costs $650.
8
Doctor
Sara Mucowski
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Dallas IVF
Frisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
30 - 34
Treated
2012 - 2016
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
Male Factor
10
Nurse [at Dallas IVF-Frisco] was great. Very professional. Entire staff is great. Stacy, the u/s tech is fantastic....The care from Dr. Ku and his whole staff was personal, compassionate, and kind. Always recognized by name and doc and nurses knew my case when they came to talk with me for any appointment. Never had to check the chart half way through a visit. Dr. Ku is the most compassionate doctor I've seen for anything.
+ Read more
Age
30 - 34
Treated
2012 - 2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
Male Factor
10
During treatment, did you feel like you were treated like a number or a human?
The care from Dr. Ku and his whole staff was personal, compassionate, and kind. Always recognized by name and doc and nurses knew my case when they came to talk with me for any appointment. Never had to check the chart half way through a visit. Dr. Ku is the most compassionate doctor I've seen for anything.
Describe your experience with your nurse.
Nurse was great. Very professional. Entire staff is great. Stacy, the u/s tech is fantastic.
How was your experience with Lowell Ku?
Dr. Ku is fantastic. Well educated in current technology, compassionate, and a great communicator. He gave me his cell number to call or text if I ever had a question or need after hours. He is fiercely dedicated to his patients.
Describe the protocols Lowell Ku used in your cycles and their degree of success.
1st round IVF - bcp, lupron, follistim, trigger, retrieval, ICSI, fresh transfer of 2 day 5 embryos. Resulted in my daughter. 2nd round - follistim, menopur, lupron, trigger, retrieval, ICSI, fresh transfer of 1 day 5 embryo with 1 to freeze. Chemical pregnancy. Frozen transfer 2 months later resulted in my son.
Describe the costs associated with your care under Lowell Ku.
$3500 - retrieval, $3000 - transfer plus $500 - anesthesia and $3500-5000 for meds
10
Doctor
Lowell Ku
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
10
Clinic
Dallas IVF
Frisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
26
Treated
2016
Success with this Doc
?
Treatment
1 IUI
Diagnosis
PCOS
10
Dr Ku [of Dallas IVF] was the most compassionate dr me and my husband have been to, he was very concerned with us and very helpful with any questions we had. He was very proactive in our treatment and we cannot say enough good about him, we cannot wait to start our next treatment with him Dr. Ku was amazing, always makes you feel like you are the only person! He was extremely proactive and pin pointed my issues very quickly and got things done!
+ Read more
Age
26
Treated
2016
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Sales Representative
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI
Diagnosis
PCOS
10
During treatment, did you feel like you were treated like a number or a human?
I loved everything about the clinic, everyone that works there is so kind and makes you feel important. They are always very prompt at getting you in quickly, the nurses i had experience with were above and beyond!
Describe your experience with the nursing staff.
I loved everything about the clinic, everyone that works there is so kind and makes you feel important. They are always very prompt at getting you in quickly, the nurses i had experience with were above and beyond!
How was your experience with Lowell Ku?
Dr ku was the most compassionate dr me and my husband have been to, he was very concerned with us and very helpful with any questions we had. He was very proactive in our treatment and we cannot say enough good about him, we cannot wait to start our next treatment with him Dr. Ku was amazing, always makes you feel like you are the only person! He was extremely proactive and pin pointed my issues very quickly and got things done!
Describe the protocols Lowell Ku used in your cycles and their degree of success.
We did clomid, IUI, and a trigger shot and we got a positive pregnancy confirmation at our blood draw, sadly miscarried shortly after.
10
Doctor
Lowell Ku
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Dallas IVF
Frisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
4 Fertility Medications
Diagnosis
PCOS
10
They [nurses at Dallas IVF] communicate vis phone and email. They always answer the phone and if they do not know the answer they will find the answer...basic IVF cost $9,300 or $11,100 including cryopreservation for 2 years ICIS cost $2000 per 10 eggs $200 per sono $95 for blood work during IVF $40 medication teaching $100 semen analysis...Very short wait time very personal
+ Read more
Age
Treated
Success with this Doc
Yes
Race
Black or African-American
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
4 Fertility Medications
Diagnosis
PCOS
10
Describe your experience with Dallas IVF.
Very short wait time very personal Dr. M greets you in the waiting room herself. she takes the time to explain thing to you and write them down for you while explaining. She provides real information She avoids costly unnecessary test She works with multiple labs for low cost testing The office is clean comfortable a great temperature and in a great location.
During treatment, did you feel like you were treated like a number or a human?
She was very descriptive and hand wrote notes while explaining the process
Describe your experience with the nursing staff.
They communicate vis phone and email. They always answer the phone and if they do not know the answer they will find the answer.
How was your experience with Sara Mucowski?
Dr. Mucowski is very smart her only Weakness is not encouraging weight-loss. She has many strengths that includes providing resources and doing appropriate testing only. She takes time with patients aND greet them at the door. She is often early and spend extra time with patients. She is hands on and honest.
What one piece of advice would you give a prospective patient of Sara Mucowski?
Be ready to have a baby
Describe the protocols Sara Mucowski used in your cycles and their degree of success.
initially placed on birth control and metformin. Also went in for a sono and a polyp was discovered and surgery was scheduled.
Describe the costs associated with your care under Sara Mucowski.
basic IVF cost $9,300 or $11,100 including cryopreservation for 2 years ICIS cost $2000 per 10 eggs $200 per sono $95 for blood work during IVF $40 medication teaching $100 semen analysis These are cash prices
10
Doctor
Sara Mucowski
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Dallas IVF
Frisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
26 - 27
Treated
2014 - 2015
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Male Factor, Tubal Blockage
10
The nursing staff at Dallas IVF is outstanding. They are knowledgeable, efficient, compassionate, and really take the time to get to know you on a more personable level. They walk you through every step of the way...Good communication, organized, nurses provide good emotional support but would be nice if they provided additional resources for support...
+ Read more
Age
26 - 27
Treated
2014 - 2015
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor, Tubal Blockage
10
Describe your experience with Dallas IVF.
good communication, organized, nurses provide good emotional support but would be nice if they provided additional resources for support.
During treatment, did you feel like you were treated like a number or a human?
The staff took the time to get to know me and develop a relationship.
Describe your experience with the nursing staff.
The nursing staff at Dallas IVF is outstanding. They are knowledgeable, efficient, compassionate, and really take the time to get to know you on a more personable level. They walk you through every step of the way.
How was your experience with Lowell Ku?
My experience with Dr. Ku was stellar. He always made me feel comfortable, he is very genuine, explained everything to my level of understanding, and gave me success with 1 round of IVF. I was very sad when I "graduated" from his office and had to go to my OB's office. I will forever be grateful for Dr. Ku
What one piece of advice would you give a prospective patient of Lowell Ku?
be open-minded and never give up!
Describe the protocols Lowell Ku used in your cycles and their degree of success.
long Lupron protocol = successful IVF cycle
Describe the costs associated with your care under Lowell Ku.
$10,000 give or take a little for 1 IVF cycle not including medications
10
Doctor
Lowell Ku
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Dallas IVF
Frisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
3 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, PCOS, Poor Egg Quality, Tubal Blockage
10
This clinic [Dallas IVF] had a top of the line facility. It was clean, inviting and had the best technology. The lab was even quality air controlled! The surgery center was equally amazing. The waiting room was inviting too.... Each one [nursing staff] had a specific job so they weren’t overworked. They were all knowledgeable and well trained and kind....Dr Ku altered my protocol based on my last two unsuccessful rounds at my previous clinic.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
European
Income
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, PCOS, Poor Egg Quality, Tubal Blockage
10
Describe your experience with Dallas IVF.
This clinic had a top of the line facility. It was clean, inviting and had the best technology. The lab was even quality air controlled! The surgery center was equally amazing. The waiting room was inviting too.
During treatment, did you feel like you were treated like a number or a human?
Dr Ku was so kind, compassionate and well trained. He communicated clearly and honestly. He took his time and went out of his way to say hi.
Describe your experience with the nursing staff.
Each one had a specific job so they weren’t overworked. They were all knowledgeable and well trained and kind.
How was your experience with Lowell Ku?
Dr Ku was incredible! He didn’t rush us, gave us all the facts honestly but with kindness, he really was the best. He even gave me his personal cell for emergencies. Who does that anymore?! We were so thankful we went to him for a second opinion.
What one piece of advice would you give a prospective patient of Lowell Ku?
Schedule a consult with him then make your decision. You won’t be disappointed!
Describe the protocols Lowell Ku used in your cycles and their degree of success.
Dr Ku altered my protocol based on my last two unsuccessful rounds at my previous clinic. He gave me different meds, a higher dose and retrieved them later than my old Doctor. I didn’t have more follicles but I had the best embryo I’d ever had which resulted in my daughter.
Describe the costs associated with your care under Lowell Ku.
Approximately $15,000
10
Doctor
Lowell Ku
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Dallas IVF
Frisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
?
Treatment
3 IUI
Diagnosis
Anovulation, Male Factor, PCOS
10
The nursing staff [at Dallas IVF] was amazing!! They always answered questions in a timely manner and were always very friendly.... The one thing I can think of is the wait time in the waiting room. Sometimes they were super fast but a few days I waited for over an hour for a blood draw. They didn’t check insurance information for the infection disease blood draw and almost made us pay $500 instead of going to quest for a lot cheaper (we were paying for everything out of pocket)
+ Read more
Age
Treated
Success with this Doc
?
Race
Latino
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI
Diagnosis
Anovulation, Male Factor, PCOS
10
Describe your experience with Dallas IVF.
The one thing I can think of is the wait time in the waiting room. Sometimes they were super fast but a few days I waited for over an hour for a blood draw. They didn’t check insurance information for the infection disease blood draw and almost made us pay $500 instead of going to quest for a lot cheaper (we were paying for everything out of pocket)
During treatment, did you feel like you were treated like a number or a human?
Dr. Ku is very personable and friendly. He takes the time to get to know his patients and makes you feel like he genuinely cares about you and the out come. When we got negative after negative results he was visually upset with us
Describe your experience with your nurse.
The nursing staff was amazing!! They always answered questions in a timely manner and were always very friendly
What specific things went wrong at this clinic?
  • Failed to convey critical information
How was your experience with Lowell Ku?
Dr. Ku is very personable and invested in his patients. He gives you his personal number if you have any questions or concerns with treatment. He was always willing to answer questions and call fears during office visits
What one piece of advice would you give a prospective patient of Lowell Ku?
Be ready to start treatment right away. You will hit the ground running with Dr. Ku
Describe the protocols Lowell Ku used in your cycles and their degree of success.
The first two iui’s we did femara with follistim and ovidrel trigger shot. After those failed he upped my follistim and ovidrel dose
Describe the costs associated with your care under Lowell Ku.
Medicine for iui was 400 each round. Iui were 2,000 each
10
Doctor
Lowell Ku
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Dallas IVF
Frisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
31 - 32
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
IVF
Diagnosis
Male Factor
8
The staff was great and was the reason we chose DallasIVF over some other clinics that we interviewed...we enjoyed Dr Ku and he was very personable and accepting and willing to work with us on what we wanted to do. He was upfront with risks and we got the result we wanted which was a successful multiples pregnancy...Dr Ku is a believer of retrieving eggs and then giving your body a break by freezing the embryos and doing the transfer later. I thought this was great as it allowed the body to heal.
+ Read more
Age
31 - 32
Treated
2015 - 2016
Success with this Doc
Yes
Race
Prefer not to answer
Income
$200K - $499K
Occupation
Accountant
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
IVF
Diagnosis
Male Factor
8
Describe your experience with the nursing staff.
The staff was great and was the reason we chose DallasIVF over some other clinics that we interviewed.
How was your experience with Lowell Ku?
we enjoyed Dr Ku and he was very personable and accepting and willing to work with us on what we wanted to do. He was upfront with risks and we got the result we wanted which was a successful multiples pregnancy.
What one piece of advice would you give a prospective patient of Lowell Ku?
Start early with the process and don't wait to go. The sooner the better
Describe the protocols Lowell Ku used in your cycles and their degree of success.
Dr Ku is a believer of retrieving eggs and then giving your body a break by freezing the embryos and doing the transfer later. I thought this was great as it allowed the body to heal.
8
Doctor
Lowell Ku
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Dallas IVF
Frisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
37 - 40
Treated
2013 - 2016
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Unexplained
10
ALL of the doctors and staff I have interacted with at this clinic [Dallas IVF] have been great. Compassionate and professional....They are friendly, well organized and get you in and out. You’re going to be going there a lot for checks, blood work, etc-so those are pretty important things. ALL of the doctors and staff I have interacted with at this clinic have been great. Compassionate and professional....[Nursing Staff] Extremely friendly and personable.
+ Read more
Age
37 - 40
Treated
2013 - 2016
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
Unexplained
10
Describe your experience with Dallas IVF.
They are friendly, well organized and get you in and out. You’re going to be going there a lot for checks, blood work, etc-so those are pretty important things. ALL of the doctors and staff I have interacted with at this clinic have been great. Compassionate and professional.
During treatment, did you feel like you were treated like a number or a human?
Dr Barnett is personable. He knows about my family plans and wants to get me the results I seek.
Describe your experience with the nursing staff.
Extremely friendly and personable.
How was your experience with Brian Barnett?
Dr Barnett’s goal is to have you have a positive successful pregnancy. He explains his course of action, answers any questions and he is professional and courteous. He is methodical and provides timelines for the action plan. He is awesome.
What one piece of advice would you give a prospective patient of Brian Barnett?
Same thing I’d tell anyone anywhere: Listen and ask questions.
10
Doctor
Brian Barnett
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Dallas IVF
Frisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
31
Treated
2016
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Other, Unexplained
8
Very nice clinic. Clean and well cared for....They [Dallas IVF] spent time with us really explaining everything....He [Dr. Ku] was very caring. He took the time to get to know us and what we were wanting. He listened to our concerns and addresses them accordingly. He was always available and took time to call and check on us during the cycles....Over 9k. Each time. Insurance only covered ultrasounds and blood work... I took clomid as well as did shots.
+ Read more
Age
31
Treated
2016
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Other, Unexplained
8
Describe your experience with Dallas IVF.
Very nice clinic. Clean and well cared for.
During treatment, did you feel like you were treated like a number or a human?
They spent time with us really explaining everything.
Describe your experience with the nursing staff.
Very sweet
How was your experience with Lowell Ku?
He was very caring. He took the time to get to know us and what we were wanting. He listened to our concerns and addresses them accordingly. He was always available and took time to call and check on us during the cycles.
What one piece of advice would you give a prospective patient of Lowell Ku?
Be completely open.
Describe the protocols Lowell Ku used in your cycles and their degree of success.
I took clomid as well as did shots. I had to take multiple rounds of shots to get the desired size of eggs.
Describe the costs associated with your care under Lowell Ku.
Over 9k. Each time. Insurance only covered ultrasounds and blood work
10
Doctor
Lowell Ku
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Dallas IVF
Frisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
6
Age
37
Treated
2014
Success with this Doc
No
Treatment
5 IUI, 3 IVF, Egg Freezing
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
6
Staff [at Dallas IVF] was professional and organized...Very quite. All dressed the same, organized....Lots of clients, office is clean and new. Looks like a dentist office. Not much in personalized comforts.
+ Read more
Age
37
Treated
2014
Success with this Doc
No
Race
European, Native American
Income
$100K - $199K
Occupation
Consultant
Order & Number of Docs Seen
4th of 5 Docs
Treatment
5 IUI, 3 IVF, Egg Freezing
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
6
During treatment, did you feel like you were treated like a number or a human?
Staff was professional and organized. Lots of clients, office is clean and new. Looks like a dentist office. Not much in personalized comforts.
Describe your experience with the nursing staff.
Very quite. All dressed the same, organized.
How was your experience with Brian Barnett?
Direct personality, focused on getting you through a cycle only goal is results. Not extremely friendly, very business like and cost discussed 1st visit.
What one piece of advice would you give a prospective patient of Brian Barnett?
Make up questions prior to going and ask them. Directly ask about procedures and timelines.
6
Doctor
Brian Barnett
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
6
Clinic
Dallas IVF
Frisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
28 - 29
Treated
2014 - 2015
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Anovulation, Male Factor, PCOS
10
The entire nursing staff [at Dallas IVF - McKinney] is wonderful. They're so compassionate, often having to deliver bad news. I really felt like they cared about me personally. Since I got pregnant and "graduated" from their care, I've honestly missed them and wanted to go by there just to see how they were...Everyone at her office really got to know us personally. We feel like they're all part of the family!...
+ Read more
Age
28 - 29
Treated
2014 - 2015
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Marketer or PR
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Anovulation, Male Factor, PCOS
10
Describe your experience with Dallas IVF.
Dallas IVF is great -- the McKinney office is perfect, in my opinion, because it's very small. Occasionally there would be one other person in the waiting room, or I would pass someone on my way in, but it was never a packed house, which can be awkward in an infertility situation. It also contributes to getting to really know the nurses and staff personally. On the other hand, the larger Dallas IVF practice is great, because there's always a doctor and/or office open to you if you need a weekend monitoring appointment or have a question. The ONLY thing I ever didn't like about the Dallas IVF practice was the phlebotomist in the Frisco office; she wasn't super friendly and left big bruises in my arm every time she drew my blood.
During treatment, did you feel like you were treated like a number or a human?
She spent as much time as we needed answering questions, explaining the details and her reasonings for our protocol. Everyone at her office really got to know us personally. We feel like they're all part of the family!
Describe your experience with your nurse.
The entire nursing staff is wonderful. They're so compassionate, often having to deliver bad news. I really felt like they cared about me personally. Since I got pregnant and "graduated" from their care, I've honestly missed them and wanted to go by there just to see how they were.
How was your experience with Dara Havemann?
She is wonderful. She went through the IVF process herself, so she really understands the emotional side of things, and is extremely empathetic. She was great at checking in with both my husband and I's emotional health in addition to our physical health. I was always comforted that she personally did every ultrasound and procedure; I truly felt like I was in the best hands possible.
What one piece of advice would you give a prospective patient of Dara Havemann?
Ask questions, and tell her how much info you do or do not want.
Describe the protocols Dara Havemann used in your cycles and their degree of success.
I have PCOS, so we always had to do a "low & slow" protocol to ensure I didn't overstimulate. We were always successful with that (never had to cancel an IUI cycle for too many follicles – typically had 2-3). I did always have big cysts after every medicated cycle, though, and had to skip a month for them to resolve. When we did IVF, we did 10 days of birth control, followed by 12 days of Follistim + Menopur, and Ganirelix the last 5-6 days. Due to my PCOS, we had planned to do a freeze-all cycle with a Lupron trigger to prevent OHSS, but the day of my trigger, my E2 levels were still low enough that she was comfortable moving forward with a fresh transfer, and switched me to an HCG trigger at the last minute. It worked! I got pregnant that cycle.
10
Doctor
Dara Havemann
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Dallas IVF
McKinney
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
0
Age
28 - 29
Treated
2015 - 2016
Success with this Doc
No
Treatment
3 IUI, 1 IVF
Diagnosis
Anovulation, Unexplained
0
I think the strength of this clinic [Dallas IVF McKinney] is their bed side manner. I think their weakness is communication....getting messages to Dr. Havemann was challenging...our ultrasound tech didn’t seem familiar with IVF because I had some follicles measuring 22 mm and she told me that I had already ovulated and caused a big scare...Communication and professionalism in the whole practice is very poor. I truly felt that Dr. Havemann and the embryologist knew they had both made poor and unethical decisions...
+ Read more
Age
28 - 29
Treated
2015 - 2016
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Accountant
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Anovulation, Unexplained
0
Describe your experience with Dallas IVF.
I think the strength of this clinic is their bed side manner. I think their weakness is communication. I would just make sure you get as much as possible in writing and go in trying to not be too emotional about this process and stay on top of every detail yourself.
During treatment, did you feel like you were treated like a number or a human?
She was very personable, sweet and compassionate.
Describe your experience with your nurse.
Joan was great! Angela was sweet but I feel communication to getting messages to Dr. Havemann was challenging.
What specific things went wrong at this clinic?
  • Failed to inform you of changes in protocol
  • Failed to convey critical information
  • Failed to consider drug intolerance
How was your experience with Dara Havemann?
Our experience was that she never wanted to think outside of the box and give us a diagnosis or even theorize why we aren’t getting pregnant. She seems very timid and scared. For example, after 3 miscarriages I had to push hard for a recurrent loss panel - which is pretty standard. So, all of our treatments and procedures were a very generic, blanketed approach. She was supportive and sweet throughout our time with her. Once we got to IVF everything fell apart. Due to going into IVF with unexplained infertility and a very generic approach, I was concerned about a zero fertilization rate and had requested to do ICSI. I was assured by my nurse if it was deemed necessary on day of procedure it would be done and I let it go because it wasn’t explained clearly how that decision was going to be made so I assumed it was going to be done because I had asked. (Rookie mistake) Dr. Havemann also pushed for us to fertilize “X” amount and freeze the rest because since we were on the younger side she prepared us that we would probably end up with more embryos than the number of children we wanted. We decided to fertilize 10 and freeze any remainder. We ended up with 10 to fertilize and 7 to freeze at retrieval. On the day of retrieval the embryologist suggested doing ICSI and Dr. Havemann made the executive decision to do conventional IVF because she made the statement we had a religious objection to ICSI because we had only requested 10 eggs to be fertilized and we were worried about having too many embryos. Fertilizing “X” amount and freezing the rest was her idea! For the record, we do not have any religious objections to any fertility treatments/procedures and this was a complete assumption made on Dr. Havemann’s part and I found out after speaking with embryologist this was actually noted in our medical chart!! In the end, we had a zero fertilization rate and had one slow-to-start embryo that was poorly graded and we were told ICSI probably would have circumvented this issue. That was an expensive and upsetting lesson, especially when it was not communicated to me clearly we were not doing ICSI and I had to find out my doctor put notes about me being religious in my chart. Even worse the embryologist later denied our conversation where she told me she recommended ICSI but Dr. Havemann made the decision to do conventional due to our “religious objections” to ICSI. Also, since our embryos were doing so poorly, we kept being told every day when the embryologist would call that Dr. Havemann would call us that day to check on us and explain where to go from there. This was told to us 4 times and we never received a call from Dr. Havemann. That was very upsetting. We did do a fresh transfer on day 5, in which that morning the embryologist called me and chewed me out denying our previous conversation about the ICSI and called me crazy and a liar. Which was very unprofessional and upsetting. We did get pregnant from this transfer but it ended in a chemical pregnancy a week later. In our appointment to debrief this whole IVF cycle and figure out how to move forward, Dr. Havemann was looking across her desk at me 8 months pregnant and crying tears saying how unfair this was for us but that at least we learned a lot. She apologized for the religious assumption and the poor communication and said she would do ICSI moving forward. And used the cliche hindsight is 20/20. I would not recommend her if you aren’t a straight forward, text book, simple case. I think her bed side manner is great but her intuition as a doctor and her confidence in herself and her decisions she makes needs some growth. Communication and professionalism in the whole practice is very poor. I truly felt that Dr. Havemann and the embryologist knew they had both made poor and unethical decisions and were both trying to cover their behinds so we couldn’t sue or wouldn’t get a compensated cycle. We had an independent doctor that has been doing IVF for 30 years look at our case and he said the least Dr. Havemann owed us was a free cycle with our frozen eggs. I don’t even trust Dr. Havemann to do something for free on me.
What one piece of advice would you give a prospective patient of Dara Havemann?
Make sure you are communicating yourself very clearly about your wants and needs as a patient. I would get as much in writing as you can.
Describe the protocols Dara Havemann used in your cycles and their degree of success.
Timed Intercourse- Letrozole, Follistim 75 iu every other day for a total of 3 shots and progesterone suppositories 100 mg daily for 14 days IUI - Letrozole, Follistim 75 iu every other day for a total of 3 shots, Pregnyl trigger shot, progesterone suppositories 100 mg daily for 14 days IVF - Ganirelix 250 mg for 4 days, Menopur, Gonal F 300 iu daily, Pregnyl trigger shots and Crinone 90 Mg progesterone daily for 14 days
Describe your experience with your monitoring appointments.
For the most part, since I was working I requested the earliest appointment so there wasn’t much of a wait. The only thing I didn’t like was our ultrasound tech didn’t seem familiar with IVF because I had some follicles measuring 22 mm and she told me that I had already ovulated and caused a big scare and she told a nurse and she came in and looked at the size of the follicles and told me I had not ovulated.
Describe the costs associated with your care under Dara Havemann.
An IUI was about $500 plus the medications. IVF was about $15,000 plus medications
0
Doctor
Dara Havemann
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Dallas IVF
McKinney
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
31
Treated
2016
Success with this Doc
?
Treatment
IUI
Diagnosis
Anovulation, PCOS
9
They [nurses at Dallas IVF - McKinney] have all been kind and very helpful. What I'm most impressed with is their communication. As soon as tests results come in, they call immediately. If I call with a question, they either answer right them or call back within 30 minutes. They also email to check in with me...[Clinic] Strengths- communication, organization, ability to do early morning appointments Weaknesses- none that I have experienced so far...
+ Read more
Age
31
Treated
2016
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
IUI
Diagnosis
Anovulation, PCOS
9
Describe your experience with Dallas IVF.
Strengths- communication, organization, ability to do early morning appointments Weaknesses- none that I have experienced so far
During treatment, did you feel like you were treated like a number or a human?
She was compassionate and understanding of all that I have been through because she also has PCOS.
Describe your experience with the nursing staff.
They have all been kind and very helpful. What I'm most impressed with is their communication. As soon as tests results come in, they call immediately. If I call with a question, they either answer right them or call back within 30 minutes. They also email to check in with me.
How was your experience with Dara Havemann?
I'm a new patient and haven't fully gone through my first cycle, but so far she has been great. She explains things well and is willing to answer questions and listen to concerns. I'm also very impressed with her staff. The respond immediately with any messages I leave, and call as soon as they get lab results in.
What one piece of advice would you give a prospective patient of Dara Havemann?
Don't be scared to speak up and ask questions or present concerns. She exhibits compassion and a genuine desire to care for you as her patient.
Describe the protocols Dara Havemann used in your cycles and their degree of success.
I have PCOS, so for my first cycle she recommended Femara and IUI. Other than anovulation, I did not have other abnormal markers such as egg quality/count or advanced age. She chose Femara and Metformin to help with ovulation and IUI because my husband has a morphology issue that she felt sperm washing/IUI would assist with implantation.
Describe the costs associated with your care under Dara Havemann.
Copay for doctor visits, medication, sonograms, IUI
8
Doctor
Dara Havemann
Communication
Trustworthiness
Explained risks
Frequency seen during appointments
9
Clinic
Dallas IVF
McKinney
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
5
Age
29
Treated
2015
Success with this Doc
No
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor, Poor Egg Quality
5
Overall ok... but they [Dallas IVF] were more expensive than other clinics in the area and I was less than impressed. A part of me feels like we were not a priority bc we stated from the beginning that we could not affect red to do multiple cycles... which I feel should have had the opposit affect. They were always extremely busy... and they absolutely should have separate waiting areas for those that are having to go in and take repeated blood test to confirm a lost pregnancy
+ Read more
Age
29
Treated
2015
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Operations
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor, Poor Egg Quality
5
Describe your experience with Dallas IVF.
Overall ok... but they were more expensive than other clinics in the area and I was less than impressed. A part of me feels like we were not a priority bc we stated from the beginning that we could not affect red to do multiple cycles... which I feel should have had the opposit affect. They were always extremely busy... and they absolutely should have separate waiting areas for those that are having to go in and take repeated blood test to confirm a lost pregnancy
During treatment, did you feel like you were treated like a number or a human?
She was caring
Describe your experience with the nursing staff.
Very knowledgeable but could have been more understanding when I had to go back for blood test for 4 weeks in a row to keep calm ngirming a miscarriage which was so very hard
What specific things went wrong at this clinic?
  • Lost appointments
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Provided conflicting information
How was your experience with Dara Havemann?
I feel like we did not get a realist C expectation and full analysis of what could have been done differently... I feel like even she was surprised by our results but offeremed minimum explanations or resolutions... especially bc we were very clear that we only had 1 shot at IVF
What one piece of advice would you give a prospective patient of Dara Havemann?
Expect to be oversold on Expectations... but she is very nice
Describe the protocols Dara Havemann used in your cycles and their degree of success.
IVF with freezing multiple embryos. On at least 3 different injections plus oral and suppository meds. Only 2 embryos made it to implantation
Describe the costs associated with your care under Dara Havemann.
$27,000+
5
Doctor
Dara Havemann
Communication
Trustworthiness
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Dallas IVF
McKinney
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
43
Treated
2016
Success with this Doc
?
Treatment
Diagnosis
Tubal Blockage
9
[Dallas IVF - McKinney is] Very warming and welcoming. Beautiful office... [Nurses] Joan and Angela have been amazing. The medication teaching they provided was excellent. Plus when I had doubts or concerns they took the time to listen and give me honest feedback...
+ Read more
Age
43
Treated
2016
Success with this Doc
?
Race
Prefer not to answer
Income
$200K - $499K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
Diagnosis
Tubal Blockage
9
Describe your experience with Dallas IVF.
Very warming and welcoming. Beautiful office.
During treatment, did you feel like you were treated like a number or a human?
She was very informative oand detailed on the whole process and was truthful about my odds for my age.
Describe your experience with the nursing staff.
Joan and Angela have been amazing. The medication teaching they provided was excellent. Plus when I had doubts or concerns they took the time to listen and give me honest feedback.
Describe the protocols Dara Havemann used in your cycles and their degree of success.
Still in progress with my IVF. When this cycle is done I will provide details.
Describe the costs associated with your care under Dara Havemann.
Around 19,000-20,000
9
Doctor
Dara Havemann
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Dallas IVF
McKinney
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
39
Treated
2016
Success with this Doc
Yes
Treatment
3 IVF
Diagnosis
Male Factor, Unexplained
10
I have nothing but positive things to say about this clinic [Dallas IVF]. It was clean and organized. I never had an issue with billing. They always submitted to insurance and if insurance would not pay, they switched me to self pay amounts...The nurses at all locations and especially the Plano location were excellent. They truly made you feel like an individual and a friend. They displayed compassion, concern, and hope (even when you did not). They always returned phone calls and explained everything multiple times, if needed. I never gave myself the injections and once when I needed an extra does, they gave me the injection.
+ Read more
Age
39
Treated
2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IVF
Diagnosis
Male Factor, Unexplained
10
Describe your experience with Dallas IVF.
I have nothing but positive things to say about this clinic. It was clean and organized. I never had an issue with billing. They always submitted to insurance and if insurance would not pay, they switched me to self pay amounts.
During treatment, did you feel like you were treated like a number or a human?
Dr. Mucowski is very business like. She is direct and to the point. Follow up appointments were short and a tiny bit unsympathetic. She always had a smile and remembered specifics about your case and your personal life.
Describe your experience with the nursing staff.
The nurses at all locations and especially the Plano location were excellent. They truly made you feel like an individual and a friend. They displayed compassion, concern, and hope (even when you did not). They always returned phone calls and explained everything multiple times, if needed. I never gave myself the injections and once when I needed an extra does, they gave me the injection.
How was your experience with Sara Mucowski?
Dr. Mucowski was very direct and explained everything that was happening. At times she spoke very softly and it was difficult to understand. She was quick but made sure you understood the procedure.
What one piece of advice would you give a prospective patient of Sara Mucowski?
Come in knowing what questions you want to ask. She tells you what you need to know, but will answer any other questions you have.
Describe the protocols Sara Mucowski used in your cycles and their degree of success.
I became pregnant on my 4th IVF transfer, third IVF retrival. I experienced one chemical, one miscarriage at 8 weeks, and one negative. I never used birth control on any cycle. During the second and third cycle clomid was added into my protocol.
Describe the costs associated with your care under Sara Mucowski.
The first cycle was mostly covered by insurance. The final three were part of a multi cycle program. Overall all, I think we paid 20K out of pocket for the 4 cycles.
10
Doctor
Sara Mucowski
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Dallas IVF
Plano
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
33
Treated
2016
Success with this Doc
32 Eggs Frozen
Treatment
1 Egg Freezing
Diagnosis
10
I saw Dr. Mucowski for almost every visit, including all of my sonograms. She always gave me an updated "to do" list so it was easy to know what steps were next. I felt very comfortable in her care....Both [nusrse] Heather and Katryce were excellent. They always made sure I had my next appointment booked and were very flexible with my schedule. Also, they were great at drawing my blood - I didn't even feel it!...The clinic is very organized and personable.
+ Read more
Age
33
Treated
2016
Success with this Doc
32 Eggs Frozen
Race
Prefer not to answer
Income
Occupation
Doctor
Order & Number of Docs Seen
Treatment
1 Egg Freezing
Diagnosis
10
Describe your experience with Dallas IVF.
The clinic is very organized and personable.
During treatment, did you feel like you were treated like a number or a human?
I saw my doctor for almost every visit
Describe your experience with your nurse.
Both Heather and Katryce were excellent. They always made sure I had my next appointment booked and were very flexible with my schedule. Also, they were great at drawing my blood - I didn't even feel it!
How was your experience with Sara Mucowski?
I saw Dr. Mucowski for almost every visit, including all of my sonograms. She always gave me an updated "to do" list so it was easy to know what steps were next. I felt very comfortable in her care.
10
Doctor
Sara Mucowski
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
10
Clinic
Dallas IVF
Plano
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less