Describe your experience with CORM.
The clinic is clean and efficiently run. You feel welcomed and the overall atmosphere is comforting, which is nice. The billing department was wonderful as well. They keep on top of things and keep you informed about insurance coverage and fees. I also really liked the nursing staff.
During treatment, did you feel like you were treated like a number or a human?
The overall staff at CORM are warm and friendly, and Dr. Schnell is for the most part, too. However, when it came to presenting results of our genetic testing, she told us about our multiple embryo abnormalities of our genetically tested blast with a very cheery tone over the phone after leaving a cheery voicemail that they were in, which was not supportive and quite upsetting for us.
Describe your experience with your nurse.
My primary nurse was really compassionate but often anxious, which added to the stress of the cycle.
What specific things went wrong at this clinic?
- Provided conflicting information
- Failed to convey critical information
How was your experience with Vicki Schnell?
Dr. Schnell is knowledgeable about her field and overall supportive, and I know that she has helped a lot of people, including others I know, especially younger friends. She always took time to answer all of our questions and was overall timely. However, she was somewhat disorganized. She would sometimes go over blood work and sometimes not. At times, I had to ask her to review it with us. Once she had blood work results back for two weeks and saw that she wanted to add a medication once she reviewed them but it was two weeks after the results were available on our portal. She overestimated our chances of IVF working for us, giving us a 90% chance of success if we had a genetically normal embryo even with advanced maternal age (which now seems excessively high). She would tell my husband and I one thing and then not tell nursing staff during the course of our cycle and then the nursing staff would be confused when we asked about things. This added to significant stress during the cycle with lots of back and forth urgent communication. Finally, when we had our regroup after the failed cycle, she said the failure was solely due to my eggs and that there was no reason to do extra testing on sperm. She also had no knowledge about certain protocols potentially helping and went to look them up in the middle of our meeting...the same protocol I had success with at another clinic later. It also turns out that the other clinic found that we had a significant sperm issue as well. When I asked how she felt about us getting a second opinion, she stated that she preferred we do so within her practice.
What one piece of advice would you give a prospective patient of Vicki Schnell?
Do your research on IVF and other treatments so you can ask informed questions throughout the process.
Describe the protocols Vicki Schnell used in your cycles and their degree of success.
We did IVF, priming with birth control, and we used micro dose Ovidrel, Ganirelix, Follistim, and a trigger shot. We had far fewer eggs retrieved than anticipated and only had one abnormal blast. The rest of the embryos arrested after day three (after looking great on day three).
Describe your experience with your monitoring appointments.
Monitoring appointment were efficiently run.
Describe the costs associated with your care under Vicki Schnell.
Our insurance had a contract with them which was wonderful. We had only a few thousand in out of pocket costs.