Central Coast Fertility

Available Resources

Genetic counseling: OfferedAcupuncture is not offered: Not OfferedMental health counseling is not offered: Not OfferedNutrition counseling is not offered: Not OfferedAdministration of shots: OfferedCoordinating at-home nursing is not offered: Not OfferedSelling medication is not offered: Not OfferedProviding backup medication: Offered
SAN LUIS OBISPO
35 CASA STREET #260
SAN LUIS OBISPO, CA 93405
805.543.2228
On a scale from 0-10, how likely are you to recommend Central Coast Fertility to a friend?
Strongly recommend: 3Neutral: 1Don't recommend: 18.2
5 assessments
  • 60% Strongly recommend (9-10)
  • 20% Neutral (7-8)
  • 20% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
122
Annual Cycles National Avg.
344
8.4
Average Doctor Score
1 doctor
5 assessments
10
Age
29 - 30
Treated
2014 - 2015
Success with this Doc
?
Treatment
1 IVF, 1 Egg Freezing
Diagnosis
Tubal Blockage
10
Dr. Steinleitner's office is able to set up monthly payments for those who don't have insurance coverage and can't afford upfront costs.
+ Read more
Age
29 - 30
Treated
2014 - 2015
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF, 1 Egg Freezing
Diagnosis
Tubal Blockage
10
During treatment, did you feel like you were treated like a number or a human?
Alex is extremely accommodating. He was willing to travel to the facility of our insurance's choice to get the procedure costs covered by insurance. He takes his time to discuss the situation and creates a customized plan for your care. He was willing to fit us in on weekends and after hours when necessary for our treatment plan. He even gave us his cll phone number for weekend calls due to my cycle.
Describe your experience with the nursing staff.
I was a complete emotional trainwreck when we started our cycle. The nurses showed my husband how to give my shots and make the syringes. However, I wasn't paying attention and when it came time to start our shots, I wasn't comfortable allowing him to give them to me without knowing what he was doing. The nursing staff told us to come on in without an appointment and they would teach us again. When we arrived, I was crying and upset. They were so kind and understanding. They assured me my husband knew what he was doing and they watched him administer my shots. They reminded me he is here to help me and I'm not alone in this process. They told me to let him help me and to trust him with the process. I felt so much better when we left and my husband was very confident in his abilities after our appointment.
How was your experience with Alex Steinleitner?
Alex is a doctor who is quite obviously passionate about his field and practice. He is very thorough with us and answers all of our questions in a respectful and easy to understand manner. He is very accommodating and traveled 4 hours to the clinic of our insurance's choice so our procedure would be covered. He also adjusted our treatment plan as needed when I was developing eggs slower than anticipated. When I had issues obtaining my medications through my insurance on time, he was so sweet and allowed us to get our medications in his office for free, and replace them with the drugs we received from my insurance the following week, so we wouldn't have to move our cycle dates. His prices are average to the industry and we are so happy we chose him to be our RE. I would HIGHLY recommend him to anyone looking for an RE on the central coast or central valley. He has 2 offices. One in Fresno, CA and the other in San Luis Obispo, CA.
What one piece of advice would you give a prospective patient of Alex Steinleitner?
Don't think you can't get IVF because you can't afford it. While there are some upfront costs, Dr. Steinleitner's office is able to set up monthly payments for those who don't have insurance coverage and can't afford upfront costs.
10
Doctor
Alex Steinleitner
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Central Coast Fertility
SAN LUIS OBISPO
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
4
Age
31 - 32
Treated
2013 - 2014
Success with this Doc
No
Treatment
6 IUI, Donor Sperm
Diagnosis
Unexplained
4
Strengths: compassionate staff; convenient location; reasonable fees and fee schedule; lots of face time with the Doctor; doctor is very willing to answer questions Weaknesses: overall disorganized; unprofessional staff; lack of attention to detail...We wenf in for an ultrasound one morning and one staff member mistakenly thought we were there for an IUI so she thawed our donor sperm, which had cost like $700 for the vial. Appalled, Dr. Steinleitner immediately offered to replace it and cover the cost but the ordeal left a bad taste in our mouths.
+ Read more
Age
31 - 32
Treated
2013 - 2014
Success with this Doc
No
Race
European, Latino
Income
$200K - $499K
Occupation
Business Executive
Order & Number of Docs Seen
1st of 2 Docs
Treatment
6 IUI, Donor Sperm
Diagnosis
Unexplained
4
Describe your experience with Central Coast Fertility.
Strengths: compassionate staff; convenient location; reasonable fees and fee schedule; lots of face time with the Doctor; doctor is very willing to answer questions Weaknesses: overall disorganized; unprofessional staff; lack of attention to detail
During treatment, did you feel like you were treated like a number or a human?
Dr. Steinleitner was a father himself, so he seemed to care passionately about his work and spoke openly about that fact. He gave hugs and was very kind.
Describe your experience with the nursing staff.
I don't even remember if we had a nurse; the office manager, who was responsible for a lot of the disarray, seemed to take on a lot of "nursing" responsibility.
What specific things went wrong at this clinic?
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Provided conflicting information
  • Lost or damaged samples
  • Scheduled the wrong procedure
How was your experience with Alex Steinleitner?
Dr. Steinleitner was a nice guy, but as a doctor he seemed a little careless. I never felt that he had read my chart before entering the room to see me. He would walk in and say "ok, what are we doing today?" I wiuld answer "today we are doing a baseline ultrasound," or whatever, but in my head I was always thinking "why don't you tell me what the hell we're doing today?" Also, he didn't pay close attention to detail. I did three IUIs with him, and the first two were very painful because he used the wrong size speculum and got flustered that it wasn't working. On the third IUI, I had to remind him beforehand what size speculum to use and what do you know, that one went super smoothly. But perhaps the biggest issue I had with Steinleitner was that after a poor response from my first IVF cycle, he didn't try a different protocol. He put me on slightly stronger stims, but overall still pretty mild. I ended up having to cancel the second cycle, too, and he recommended we seek a second opinion. After going through an IVF cycle with a new doctor, Steinleitner's lack of attention to detail became even more apparent. The new doctor had me doing blood tests almost daily during the stims, and I didn't do any blood testing during the stim cycles with Steinleitner. Maybe if I had, he would have been able to detect the poor response sooner and course correct. Instead, thousands of dollars of meds went down the drain. The good thing about Steinleitner is that he was very sympathetic and he seemed to generally care and feel bad that he couldn't get us pregnant. His office has a policy where you pay half of the fee upon start of treatment, and you only pay the other half if you achieve a pregnancy. We didn't even make it to a retrieval so he ended up generously refunding almost our entire payment, save for the costs of ultrasounds. It was astounding, and we were incredibly greatful.
What one piece of advice would you give a prospective patient of Alex Steinleitner?
Dr. Steinleitner is great if your needs are simple and straightforward. But if your case is a bit more complex, it might behoove you to seek an expert from San Francisco or LA.
Describe the protocols Alex Steinleitner used in your cycles and their degree of success.
I did one natural cycle IUI and two femara IUIs with an ovidrel trigger. In all three cases, I had one dominant follicle. I also did two IVF cycles with the long lupron protocol, and 10 days of stimming with menopur. The cycles seemed to be going well and I had approximately 12 follicles measuring around 11mm each that were visible on the ultrasound on day 7ish of stimming. But on the day of the final ultrasound (day 11ish), only 2-3 follicles had fully matured, measuring 17-18mm. Both cycles were canceled. I was tested for ovarian reserve after the first cancellation and it was discovered that I actually have very good ovarian reserve, so the doctor was stumped and recommended I get a second opinion.
4
Doctor
Alex Steinleitner
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
4
Clinic
Central Coast Fertility
SAN LUIS OBISPO
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
38
Treated
2015
Success with this Doc
?
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor, Unexplained
8
His pricing [at Central Coast Fertility] was very fair and reasonable. Based on our tax return he offered us a discount on his fees...I ended up having a chemical pregnancy. The calls from the person in the office were very vague and disconnected. I took the first blood test on Christmas Eve and received a call stating I was kinda pregnant (I'm paraphrasing). I repeated the test a few days later and received another call indicating my number had dropped to zero. I understand the doctor was very busy but I believe we should have been asked if we wanted to schedule a follow up or if we at least knew how we wanted to proceed...There was no communication from the office after that call. In all honesty I felt like a number at that point but I don't know if that was just standard protocol. If I had not scheduled a follow up and asked specific questions I would not have known that I had a chemical pregnancy.
+ Read more
Age
38
Treated
2015
Success with this Doc
?
Race
Black or African-American
Income
$100K - $199K
Occupation
Accountant
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor, Unexplained
8
During treatment, did you feel like you were treated like a number or a human?
I had Dr. S cell phone number. During our appointments we never felt rushed. We were always encouraged to ask questions.
How was your experience with Alex Steinleitner?
I was referred to Dr. S by a friend who is a local OB/GYN and has also experienced infertility firsthand. He had just opened a satellite office in Fresno and it was good to have another option as we had already been to the only other fertility doctor in town. His pricing was very fair and reasonable. Based on our tax return he offered us a discount on his fees. Because we had been dealing with fertility and other health issues for quite some time we were able to convey to Dr. S. that we needed him to be straightforward with us at all times and he respected this wish. His bedside manner is unique. If you want someone to hand hold and comfort you then you'll be disappointed. He did show compassion. There were 1-2 instances where I felt like the communication could have been clearer. For example, at some point we only had 1 viable embryo. I'm not sure when this changed from 2 to 1 but we didn't find out until we were on our way back to the clinic to have the embryo transfer. Unfortunately, I ended up having a chemical pregnancy. The calls from the person in the office were very vague and disconnected. I took the first blood test on Christmas Eve and received a call stating I was kinda pregnant (I'm paraphrasing). I repeated the test a few days later and received another call indicating my number had dropped to zero. I understand the doctor was very busy but I believe we should have been asked if we wanted to schedule a follow up or if we at least knew how we wanted to proceed. There was no communication from the office after that call. In all honesty I felt like a number at that point but I don't know if that was just standard protocol. If I had not scheduled a follow up and asked specific questions I would not have known that I had a chemical pregnancy. If we were to move forward I'd feel comfortable working with Dr. S. again.
What one piece of advice would you give a prospective patient of Alex Steinleitner?
Hold everyone accountable. If someone says they will call and they don't, call them. Ask questions.
Describe the protocols Alex Steinleitner used in your cycles and their degree of success.
I don't remember the specifics of the protocol that was used. I don't have anything to compare to.
8
Doctor
Alex Steinleitner
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Central Coast Fertility
SAN LUIS OBISPO
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
36
Treated
2016
Success with this Doc
?
Treatment
2 IVF
Diagnosis
Anovulation, PCOS, Unexplained
9
They [Central Coast Fertility-SLO] aren't the most organized. I think it's because they are shuffling between a few different offices and are SO busy helping SO many patients.... Some of the nurses are better than others. They are all very, very nice and kind. But I have had my issues with a couple. One made several mistakes with my medication orders resulting in last minute overnights and runs to out-of-the-way pharmacies, etc. Another has upset me a few times. Once when delivering news of negative pregnancy test and trying to "comfort" me when I was crying, said "well you know we don't
+ Read more
Age
36
Treated
2016
Success with this Doc
?
Race
European, Latino
Income
$50K - $99K
Occupation
Operations
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IVF
Diagnosis
Anovulation, PCOS, Unexplained
9
Describe your experience with Central Coast Fertility.
They aren't the most organized. I think it's because they are shuffling between a few different offices and are SO busy helping SO many patients. Hard to fault them for that reason, but I do wish they were more organized and polished. Also, it's great that they have a patient portal w/electronic messaging but it leaves some things to be desired. I wish the calendars were more organized (it's often hard to read and follow, day to day) and stuff like that. There are times I'm told I have an appointment, then they call and say wait I'll get back to you, etc. Again, I think it's because they are doing so much to serve so many deserving patients and I love Dr. Steinleitner for being so dedicated, there's just room for more polish on all of the details is all.
During treatment, did you feel like you were treated like a number or a human?
He and his staff always remember me and my name. Ask if we need anything, are there for us if we need to call in or forgotten anything. Dr. Steinleitner clearly cares about our results and is very compassionate with us.
Describe your experience with the nursing staff.
Some of the nurses are better than others. They are all very, very nice and kind. But I have had my issues with a couple. One made several mistakes with my medication orders resulting in last minute overnights and runs to out-of-the-way pharmacies, etc. Another has upset me a few times. Once when delivering news of negative pregnancy test and trying to "comfort" me when I was crying, said "well you know we don't make guarantees" (yes, of course I know that, how helpful of you - not!) and then promised to call the lab to see if she could find out more information about my abnormal embryos and call me back the next day. Then, proceeded to never call me back and when I tried to follow up simply said she could schedule me an appointment with the doctor. finally, when I came in she gave me false information saying oh I talked to the alb and they say all your embryos are just fine. This gave me false hope as I walked into the doctor's office thinking there was a mix up and I had embryos to use -I did not. Finally, another time I asked her a specific instructions about medication instructions and she gave me the wrong answer. I definitely do not trust her.
What specific things went wrong at this clinic?
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Alex Steinleitner?
Dr. Steinleitner is a wonderful fertility doctor. It is absolutely clear that he takes great pride and has great passion for the work that he does. You can tell that he cares about and wants your success as much as you do. He works tirelessly for his patients - holidays, weekends, around the clock - various locations. It is also clear that he is extremely knowledgeable and educated. I completely trust in his guideance and care without question. There are times where I feel the conversation is very short and to the point, sometimes I may want more detail, but typically if I stop and ask questions or seem unsure he'll give us the extra time we need. I have been nothing but pleased with his attention and care. He is fairly direct, doesn't mince words or give you false hopes, which I could see some people not enjoying but I love this. I want to know the facts, I don't want any sugar coating. Overall, I couldn't recommend Dr. Steinleitner any higher. I am thankful we are in his hands.
What one piece of advice would you give a prospective patient of Alex Steinleitner?
Be prepared with any questions, and if you're unsure of anything, ASK. He'll give you any answers you need! But he may overlook something you're thinking about if you don't speak up. That said, anything that is critical, he'll make sure to go over and provide in writing too, so don't worry!
Describe the protocols Alex Steinleitner used in your cycles and their degree of success.
At first, it was determined that I do not ovulate on my own. So the regimen at first was to do rounds of OI (medications to get me to ovulate, followed by a trigger shot, then we would have sex at particular times to try to get pregnant). Have 5 rounds of this it was determined that there was another issue going on, either with the egg or sperm not meeting or with fertilization not taking place. He highly suggested that we move on to IVF after the several failed OIs. We did IVF. The medications worked well and I produced 30 follicles. 23 eggs were retrieved and things were looking up. However, all by one were inexplicably abnormal. The one remaining embryo was good and normal but not necessarily highest quality. We transferred this and crossed our fingers but I did not get pregnant. He told us that I may have an issue with my eggs, or it could just be bad luck, we simply didn't know. We did chromosomal testing to make sure that the issue did not lie there and we tested negative. After a brief break, Dr. Steinleitner told us about INVOCell, a relatively new IVF method he added to his practice, and we opted to try this instead. This time I only produced 6 follicles and retrieved 4. I was delighted to learn that all 4 fertilized normally. It seemed that perhaps the first round of IVF was just bad luck after all. 2 embryos were "execellent" and 2 "good." we transferred the 2 "execellent" embryos and had my first beta but hcg was only 1.1. He is going to test me again to see if there is any growth but it is looking like a negative.
Describe the costs associated with your care under Alex Steinleitner.
To my best recollection I spent roughly $4000 on the OI treatments, $16000 on traditional IVF, and $6000 on the INVOCell IVF, so give or take $26000 total
10
Doctor
Alex Steinleitner
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Central Coast Fertility
SAN LUIS OBISPO
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
31
Treated
2016
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Male Factor
10
[Dr Alex Steinleitner] is not a hand holder... He is busy and does not have much time...Strengths: knows his science and does not lack confidence. Weakness:...bedside and communication... [Nurses] Jayran and Debbie are the best! Erica then new MA is great as well
+ Read more
Age
31
Treated
2016
Success with this Doc
No
Race
Other
Income
$200K - $499K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor
10
Describe your experience with Central Coast Fertility.
Beautiful clinic, staff seems confised
During treatment, did you feel like you were treated like a number or a human?
Dr S is not a hand holder... He is busy and does not have much time
Describe your experience with your nurse.
Jayran and Debbie are the best! Erica then new MA is great as well
What specific things went wrong at this clinic?
  • Lost paperwork
  • Failed to call with results
  • Provided conflicting information
How was your experience with Alex Steinleitner?
Strengths: knows his science and does not lack confidence. Weakness: pot bedside and communication
What one piece of advice would you give a prospective patient of Alex Steinleitner?
Go in with thick skin
Describe the protocols Alex Steinleitner used in your cycles and their degree of success.
Antagonist
Describe the costs associated with your care under Alex Steinleitner.
The doctor, facility, anesthesiologist, meds, pgs
10
Doctor
Alex Steinleitner
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Central Coast Fertility
SAN LUIS OBISPO
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less