Describe your experience with Buffalo Infertility and IVF Associates.
Do your homework and have your questions ready in a list. Insist on getting things fully answered. Do not let them rush you out of the room or off the phone simply because they have chosen to take on too many patients...that's their fault, not yours. This is too important and stressful to feel like they have not given you time to feel comfortable.
During treatment, did you feel like you were treated like a number or a human?
We are just a number. They are so incredibly busy that the office is a circus. We have encountered everything from receiving someone else's intake forms (ours then went to her) to staff walking into the wrong exam room (twice) and long waits for scheduled time appointments. Twice we were taken over an hour late for IUI with a 36 hour trigger. Every time you call it's a different person, and the answers seem to vary from person to person. When they called for my IVF consult, the nurse asked if I was in a femera cycle (that was 3 cycles ago) and if I'd ever done insemination (5 and, um, she called me! Why didn't she know that?). We have told our main doctor our concerns/experiences, as well as another we saw, but no one seems too troubled by it. It has made the process even more stressful.
Describe your experience with the nursing staff.
It's a different person every time. Some answer questions well, others do not. Some are very kind and patient, others are not. A couple are very scattered and rushed-appearing. Sometimes, you get different answers from different people to the same types of questions.
What specific things went wrong at this clinic?
- Lost paperwork
- Lost appointments
- Failed to call with results
- Provided conflicting information
- Failed to convey critical information
How was your experience with Michael Sullivan?
Sometimes I feel like he is somewhat dismissive of our concerns, like after my first injectable cycle went awry and I had to beg the nurse to let us talk to him. He seems knowledgeable but doesn't seem troubled by how chaotic and circus-like the office is.
What one piece of advice would you give a prospective patient of Michael Sullivan?
Insist on getting your questions answered, even if he seems rushed. We pay for his time, and he's making a lot of money for it.
Describe the protocols Michael Sullivan used in your cycles and their degree of success.
We did some rounds of oral medication and two rounds of injectables. I had a lot of trouble with the injectables, including two cycles that had residual cysts, for which I had to take birth control. All negative pregnancy tests.
Describe the costs associated with your care under Michael Sullivan.
Thousands and we're not even done.