Arkansas Fertility Center

Available Resources

Genetic counseling is not offered: Not OfferedAcupuncture is not offered: Not OfferedMental health counseling: OfferedNutrition counseling is not offered: Not OfferedAdministration of shots: OfferedCoordinating at-home nursing is not offered: Not OfferedSelling medication is not offered: Not OfferedProviding backup medication: Offered
Little Rock
9101 Kanis Road
Little Rock, AR 72205
501-801-1200
On a scale from 0-10, how likely are you to recommend Arkansas Fertility Center to a friend?
Strongly recommend: 7Neutral: 1Don't recommend: 57.1
13 assessments
  • 54% Strongly recommend (9-10)
  • 8% Neutral (7-8)
  • 38% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
284
Annual Cycles National Avg.
344
7.6
Average Doctor Score
2 doctors
13 assessments
10
Age
29
Treated
2016
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
Anovulation
10
Debby and all the nursing staff [at AR Fert and Gyn] were absolutely wonderful! They listened to my concerns, helped me keep track of all my medications, & were compassionate towards my needs. They always returned my calls in a timely manner...Full IVF cycle cost $12,000 not including mess. Mess ranged from $1,500 - $2,500 total per cycle...We are beyond grateful for Dr Moutos & his staff!...Dr. Moutos was always great about finding us the least expensive option.
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Age
29
Treated
2016
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
Anovulation
10
Describe your experience with your nurse.
Debby and all the nursing staff were absolutely wonderful! They listened to my concerns, helped me keep track of all my medications, & were compassionate towards my needs. They always returned my calls in a timely manner.
How was your experience with Dean Moutos?
Dr. Moutos is a wonderful doctor! He's very knowledgeable and is very good at what he does! Dr Moutos sees a ton of patients, so wait time is sometimes long. But, he always gives each patient the time he/she needs & answers any questions. Dr. Moutos is a compassionate and caring doctor who truly cares about his patient's needs. I am currently 9 1/2 weeks pregnant with twins thanks to Dr. Moutos! We will be forever grateful!
What one piece of advice would you give a prospective patient of Dean Moutos?
Trust him & his plan. He is a very good doctor!
Describe the protocols Dean Moutos used in your cycles and their degree of success.
When I first saw Dr. Moutos in April 2015, he diagnosed me with hypothalamic amenorrhea/anovulatory disorder. He started with the least expensive treatment - 3 rounds of Clomid. When this did not make me ovulate, he switched to injectables - Follistim & low dose HCG. My first cycle with these drugs, we did timed intercourse. I did indeed ovulate but did not become pregnant. My next cycle, I switched to Gonal-F instead of Follistim because of the huge price difference (Dr. Moutos was always great about finding us the least expensive option). This time I got overstimulated for a timed intercourse cycle, so Dr M gave us the option of converting to IVF or aborting the cycle. We chose to convert to IVF. We continued with the Gonal F, low dose HCG, & triggered with Ovidrel for our last minute IVF cycle. This was very overwhelming as we did not have time to think about it. Dr Moutos was very reassuring and walked us through all the steps. We had our egg retrieval in August 2015 & retrieved 7 eggs, 3 of which fertilized. Dr Moutos assured us this was pretty good considering we did not start out aggressive like a typical IVF cycle. We ended up with 1 embryo to transfer on day 5 & ended up getting pregnant! Unfortunately, we miscarried at 6 1/2 weeks due to blighted ovum. We were devastated, but Dr M again gave us our options & said that he would not give up. It took my body 7 weeks to recover from the miscarriage. We ended up using medication to progress it along. We opted out of a D&C. In November 2015 we did IVF cycle 2. This time we started aggressive with the Gonal F & low dose HCG. I also used Cetrotide & triggered with Ovidrel. On November 22, 2015 we had our egg retrieval. This time we retrieved 13 eggs & 7 fertilized! Unfortunately, we ended up doing a freeze all cycle due to OHSS- I had a lot of fluid in my abdomen & my lining was really thin. Dr M walked us through this telling us the best option was to do a frozen cycle later on when my uterus was ready to take them. We froze 3 grade 1 excellent embryos. We planned on doing our FET in January 2017 but it ended up getting pushed back bc my lining would not thicken on estrogen alone. So Dr Moutos gave us another option - to try a vaginal Viagra suppository (he was able to find this at s very good price for us, thank goodness). This along with the estrogen patches did the trick! My lining was thicker than it's ever been! In March 2027, we did our FET. We transferred 2 embryos & both took. We are currently 8 1/2 weeks pregnant with twins! Dr. Moutos has released us but is still monitoring my estrogen & progesterone levels (I will continue estrogen patches & progesterone in oil injections until 12 weeks). We are beyond grateful for Dr Moutos & his staff!
Describe the costs associated with your care under Dean Moutos.
Full IVF cycle cost $12,000 not including mess. Mess ranged from $1,500 - $2,500 total per cycle.
10
Doctor
Dean Moutos
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Arkansas Fertility Center
Little Rock
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
0
Age
35 - 38
Treated
2011 - 2014
Success with this Doc
No
Treatment
1 IUI
Diagnosis
Anovulation, Endometriosis, PCOS, Other
0
I guess the customer service team [at Arkansas Fertility Center] (receptionist, check-out, etc.) were fine, but when I needed the billing department to take care of something or explain something the wrong information was provided to me, they billed me incorrectly and sporadically and I would get late notices before I got the first bill, etc. When it came to getting my records sent to a new clinic they never did it. Ultimately I picked up my own records and gave them to the new clinic myself.
+ Read more
Age
35 - 38
Treated
2011 - 2014
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 3 Docs
Treatment
1 IUI
Diagnosis
Anovulation, Endometriosis, PCOS, Other
0
Describe your experience with Arkansas Fertility Center.
It was clean, pleasant looking, well-organized. I never waited less than 75 minutes in the waiting room and never less than 30 minutes in an exam room. The billing department was knowledgeable but completely disorganized. They seemed offended when I wanted a copy of my records and tried to discourage me from getting them.
During treatment, did you feel like you were treated like a number or a human?
It was rare that I saw him and he seemed to know any of my history, despite seeing him fairly regularly as one does during treatment. He performed a hysteroscopy and laparoscopy on me and did not explain the results to me or my husband well after the surgery on the day of the surgery so I had questions during the post-op check up. He told me that he would never answer questions like the ones I had so I checked with some physicians I know to see if my questions were out of line, they said the questions were totally appropriate. Dr. Motous raised his voice to me during the post-op check up and told me to leave. When I went back two weeks later to start treatment he didn't remember my name or that he had performed surgery on me.
Describe your experience with the nursing staff.
They were nice enough, all seemed fresh out of nursing school, many were not RNs but were either LPNs or aides with some medical training. It was clear they were not the ones to answer questions and none of them seemed particularly fond of Dr. Motous.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
How was your experience with Dean Moutos?
Dr. Moutos was brash and difficult. He is known to not have a good bedside manner but for a while that seemed ok until it was clear he was not explaining the process to us completely at each step. He initially told us that I could start medication whenever I wanted, but when we came in to start medication he said we should do a test and then we could start medication. We did that test, came back, and it had not been made clear to us that the test results may result in surgery. So I had surgery and were told after that we could start medication as soon as we wanted. We came back after surgery and were told that while the surgery went fine that we would need to wait two months and that was always the case, no one could start without a two month wait. He also talked me into a laparoscopy that I did not necessarily need. He claimed that insurance would not pay for the procedure if we found I needed it later in treatment and while he was nearly certain there was nothing to find it made sense to cut now and know for sure. It was a shock when he said very nonchalantly that he found stage 2 endometriosis "all over the place" (he never specified what that meant) and seemed to be irritated by my shock and dismay. After going into treatment with a different doctor at a different clinic later I asked her if it was a concern and she said no, and that she was surprised I had a laparoscopy in the first place given my history and records from Dr. Moutos's office (which were entirely complete). I also had a hysterosalpingogram (HSG) prescribed by Dr. Motous but performed by his partner Dr. Batres. I was not told that Dr. Motous would not be performing the procedure and was not given an option on what day to do the procedure. After that procedure I developed mild chronic uterine pain and GI issues that Dr. Motous discounted. I was not given antibiotics after the HSG or the surgery by Dr. Motous. I ovulated spontaneously and became pregnant 2 months after the surgery and subsequently miscarried. The chronic pain and GI issues never abated but they were the least of my worries at that point. During a second hysteroscopy by a different physician/clinic 6 months later it was discovered that I had endometritis, which is common after having a uterine procedure or surgery without prophylactic antibiotics. Some of the symptoms are mild chronic uterine pain and GI issues. Endometritis is also a cause for miscarriages. Ultimately I left Dr. Motous because I felt bullied generally, pushed into surgery I did not need, and that he was irritated and appalled when I asked questions. I know many women have given him good reviews elsewhere but those women have also gotten pregnant and had children while being treated by him. I try to be objective and avoid bias in my reviews of him as a result, but ultimately it comes back to the fact that I felt bullied and he was mean to me. Given how hard fertility treatments are to begin with to have your physician be mean to you is the exact opposite of how any woman and couple should be treated. Kid gloves aren't always necessary or appropriate but being a decent human being and nice to your patient is necessary.
What one piece of advice would you give a prospective patient of Dean Moutos?
If you are going to see him, don't let him bully you into anything and don't expect him to know who you are, what your history is, or your name. And don't bother asking questions, it just pisses him off.
Describe the protocols Dean Moutos used in your cycles and their degree of success.
HSG to find out if tubes were blocked, then hysteroscopy to examine uterine obstruction (determined to be large polyp) and laparoscopy to determine if there was endometriosis, then Clomid. It was never clear how much monitoring/how many ultrasounds I would receive while on Clomid to make sure that I wasn't at risk for Ovarian Hyperstimulation Syndrome (OHSS) and OHSS was never mentioned as a risk of Clomid despite it being a high likelihood given my medical history. Ultimately I left his practice before treatment started because I felt bullied and worried that his treatment protocol would not be individualized to me or necessarily safe.
Describe the costs associated with your care under Dean Moutos.
I paid up front for the HSG and surgery without knowing at the time that it is a practice that is discouraged by insurance companies because negotiated rates change the billing amount so the patient is expected to pay a co-pay up front and then whatever is owed after the negotiated rate on the back end. At Dr. Moutos clinic it is a flat fee up front and then they will ask you for more money if it is owed. Ultimately, they owed me money and it was incredibly difficult getting a refund from them. I was also never told that I would owe money for any appointments beyond the co-pay for a specialist before I started treatment. I only found out when I received a late notice without having received an original invoice. When I questioned it and asked them to submit it to insurance anyway they stated they had told me about it, given me a rate sheet (I never saw one and I'm completely OCD about keeping things like that for budgeting), and insurance would not pay for it. I submitted it to insurance myself and insurance paid for it because it was considered diagnostic and not treatment.
0
Doctor
Dean Moutos
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Arkansas Fertility Center
Little Rock
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
26
Treated
2014
Success with this Doc
Yes
Treatment
2 IUI
Diagnosis
Anovulation, Endometriosis, PCOS
10
The IUI package cost [atAR Fert and Gyn] was around $950, but that didn't include drugs, so drugs could really make or break your finances. For the Gonal-F I spent another $1000 which was only 50% because I qualified for an income contingent program through EMD serono that the clinic informed me of...
+ Read more
Age
26
Treated
2014
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 4 Docs
Treatment
2 IUI
Diagnosis
Anovulation, Endometriosis, PCOS
10
Describe your experience with Arkansas Fertility Center.
I
During treatment, did you feel like you were treated like a number or a human?
Dr. Batres was very kind and always called me himself after the clinic had closed, rather than pass that job off to a nurse.
Describe your experience with the nursing staff.
One of the nurses, frankly, was not friendly. I don't remember her name but she had her own office and was in charge of educating on injectables. The other nurses were very nice, if a little quiet at times.
How was your experience with Francisco Batres?
Dr. Batres is from another country (guatemala I believe) so the biggest drawback is that his accent is a bit heavy, but he overcomes that easily by explaining everything in detail and drawing diagrams to help you understand. He doesn't mind repeating things and doesn't get offended by this. He is very cheerful but also honest and won't sugar coat the truth. I had a wonderful experience with him and after three years of trying I got pregnant within four months of his care.
What one piece of advice would you give a prospective patient of Francisco Batres?
Be patient-sometimes you'll have to see Dr. Moutos and he is just not full of good bedside manner, but Dr. Batres is great.
Describe the protocols Francisco Batres used in your cycles and their degree of success.
First we started doing Letrozole with IUI and that did not result in a pregnancy. The next cycle we tried doing letrozole again because I had at least ovulated on it before (and before seeing dr. batres I had done many letrozole and clomid cycles that most of the time at least led to ovulation) but that failed to produce an egg, so that cycle failed and did not proceed. After that we moved to Gonal-F with a trigger shot and an IUI, which resulted in my pregnancy. We had to adjust the dose of Gonal-F as we went and it was a late ovulation, but it worked!
Describe the costs associated with your care under Francisco Batres.
The IUI package cost was around $950, but that didn't include drugs, so drugs could really make or break your finances. For the Gonal-F I spent another $1000 which was only 50% because I qualified for an income contingent program through EMD serono that the clinic informed me of.
10
Doctor
Francisco Batres
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Arkansas Fertility Center
Little Rock
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
31 - 33
Treated
2013 - 2015
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Unexplained
8
The front desk staff and billing [at Arkansas Fertility Center] are so frustrating to work with. If you're trying to call and talk to a human, you won't. You'll have to leave a message and they will call you back. If you're in the middle of a cycle, the nursing staff is good at calling you back, but I had a billing issue and was call to PAY THEM and it took 2 weeks in order to get someone to call me back and get it all worked out.
+ Read more
Age
31 - 33
Treated
2013 - 2015
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
3rd of 5 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Unexplained
8
Describe your experience with Arkansas Fertility Center.
The front desk staff and billing are so frustrating to work with. If you're trying to call and talk to a human, you won't. You'll have to leave a message and they will call you back. If you're in the middle of a cycle, the nursing staff is good at calling you back, but I had a billing issue and was call to PAY THEM and it took 2 weeks in order to get someone to call me back and get it all worked out.
During treatment, did you feel like you were treated like a number or a human?
Dr Moutos isn't one to sit down and explain what is happening with you. He simply wants to get through the process and get things done. He's very competent and very good at what he does, but isn't typically going to look to the patient for insight or additional information.
Describe your experience with your nurse.
Debbie Stewart was the nurse that did the counseling and coordinated medications and dosages with me. I found her very informative, but very cold and businesslike. I flat out told her, "I understand that this is your job. You see women like me every single day and you deal with us all hopped up on hormones and depressed and crazy because we just got to have a baby. Today is just another day at work for you, but this (the IVF cycle) is all my dreams, all my savings and all my strength and I need to know you're taking it seriously and considering what I need specifically as an individual patient. The nurse who was there for the retrieval and transfer (I don't remember her name and I really wish I did) was AMAZING. She was caring and considerate and had great bedside manner. She was exactly what I needed for a very stressful procedure (where, again, you're hopped up on hormones and not really thinking rationally).
How was your experience with Dean Moutos?
Dr. Moutos will do what he can in order to get the patient pregnant, but he doesn't take additional time to sit down with the patient and explain what the plan is or options in courses of action. I had to argue with him when he wanted to put me back on Clomid for an IUI when I had previously tried Clomid and didn't respond to it. He did finally check my records and move on to injectable medications (which worked), but not without me putting up a fight. Be confident and assertive around him and he will work for you. When we did the IVF, he was much more receptive.
What one piece of advice would you give a prospective patient of Dean Moutos?
Learn about your procedures. Ask lots of questions and if you're unsure about something, ask for clarification. This is your body, your dreams and (if insurance isn't covering procedures, like my situation) your money.
Describe the protocols Dean Moutos used in your cycles and their degree of success.
We did 3 cycles on Femera with timed intercourse, 3 cycles on injectable medications with timed intercourse, 3 IUIs (with injectables) and finally IVF (with ICSI). Each time I was producing follicles, but no fertilization was happening. Sperm was testing off the charts great and nothing could be found wrong with me, so after all that we finally moved on to IVF and were successful.
Describe the costs associated with your care under Dean Moutos.
My doctor's office kindly offered a military discount for IVF at $10,000 (plus meds). This could increase if there were complications, but included start to finish of one cycle. Normally this cost is $12,500 for not military. They charged a flat rate of $1,000 per IUI. They did not offer any bundling services or shared responsibility promises. All my medications were acquired through Freedom Pharmacy and paid directly to them.
7
Doctor
Dean Moutos
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Arkansas Fertility Center
Little Rock
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
23
Treated
2012
Success with this Doc
?
Treatment
Fertility Medications
Diagnosis
Diminished Ovarian Reserve, Male Factor, Other
9
The strengths of the clinic [Arkansas Fertility Center-Little Rock] for us is the doctors bedside manner and the location of the clinic. A weakness is not everyone in that clinic is friendly and we understand a difference in personalities but when your going through infertility and spending lots of money it is nice to come in contact with people who are empathetic.
+ Read more
Age
23
Treated
2012
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
Fertility Medications
Diagnosis
Diminished Ovarian Reserve, Male Factor, Other
9
Describe your experience with Arkansas Fertility Center.
The strengths of the clinic for us is the doctors bedside manner and the location of the clinic. A weakness is not everyone in that clinic is friendly and we understand a difference in personalities but when your going through infertility and spending lots of money it is nice to come in contact with people who are empathetic.
During treatment, did you feel like you were treated like a number or a human?
He took time to answer questions and was honest up front with us
Describe your experience with the nursing staff.
Some are not so friendly and don't take in consideration how emotional infertility is
What specific things went wrong at this clinic?
  • Failed to convey critical information
How was your experience with Francisco Batres?
Dr Batres takes time with his patients and helps them to understand each step along the way. He is honest and up front. Answers all questions we have. Even when we have just wanted to move forward and just go through with IVF to have a baby, if there was something that needed to be done or if we needed to wait three months and then repeat testing that's what he would suggest we do before doing it how we just want to do it. After all he is the doctor and has been doing it for awhile. He is very personable and will actually talk to you in his office one on one at each visit versus and exam room. We see everything he puts in our office visit notes.
What one piece of advice would you give a prospective patient of Francisco Batres?
It may take awhile to go through testing and there may be set backs but it will work out in the long run. Just trust him
Describe the protocols Francisco Batres used in your cycles and their degree of success.
We are going to be starting IVF soon. Don't know all of the specifics just yet but I have started on birth control and will be going for our class next Monday
Describe the costs associated with your care under Francisco Batres.
1) 10,000 for IVF 2) 3,000-5,000 for medications 3) we recently learned that we have to be checked for hiv, hepatitis etc and any ultrasounds we have there once were pregnant will not be covered because they are not our obgyn. 4) labs and other testing not covered by insurance (screening) amounts vary
10
Doctor
Francisco Batres
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Arkansas Fertility Center
Little Rock
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
0
Age
31
Treated
2016
Success with this Doc
No
Treatment
6 IUI
Diagnosis
Male Factor, Unexplained
0
The primary issue was that the clinic [Arkansas Fertility Center] telling me to get the results for procedures I'd already had completed. They failed to check the files I'd sent the previously. Every time I called they asked for new information. They severely delayed me...Overall good experience with the Dr. Batres. He was patient and thorough. He does have an accent that makes it a little hard to understand. He also draws upside down while he's discussing your assessment which was distracting for my husband. Poor experience with the clinic and nurses.
+ Read more
Age
31
Treated
2016
Success with this Doc
No
Race
Black or African-American
Income
$100K - $199K
Occupation
Marketer or PR
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
6 IUI
Diagnosis
Male Factor, Unexplained
0
Describe your experience with Arkansas Fertility Center.
Don't expect anyone to call you back. Your follow-up will be key. Know you patient files better than them.
During treatment, did you feel like you were treated like a number or a human?
Dr. Batres did personally complete his assessment and fill out the forms himself instead of the nurse. I did like that. He made took his time and made sure to answer all my questions. I never felt rushed.
Describe your experience with your nurse.
The entire staff was terrible. There was a lack of responsiveness. No one returned phone calls. No one did any follow-through with things they said they would do. My first appointment was delayed by 3 hours and didn't begin until about 30mins before closing. Everyone was rude, didn't care if I was there or not, and seem to simply hate their jobs.
What specific things went wrong at this clinic?
  • Lost paperwork
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Failed to convey critical information
How was your experience with Francisco Batres?
Overall good experience with the Dr. Batres. He was patient and thorough. He does have an accent that makes it a little hard to understand. He also draws upside down while he's discussing your assessment which was distracting for my husband. Poor experience with the clinic and nurses.
What one piece of advice would you give a prospective patient of Francisco Batres?
I would ensure that you're educated on your diagnosis and very well researched. He does talk quickly so you have to keep up.
Describe the protocols Francisco Batres used in your cycles and their degree of success.
Dr. Batres works at the only clinic in Arkansas so if you want to pursue IVF in AR, you don't have any other options. We never moved passed the assessment stage with Dr. Batres. Things were progressing much too slowly. At every step, the would request information from past treatments that we'd already shared over. We eventually switched to Tulsa.
Describe the costs associated with your care under Francisco Batres.
I only paid for the initial visit and I don't remember the exact amount.
5
Doctor
Francisco Batres
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Arkansas Fertility Center
Little Rock
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
28 - 29
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
2 IVF, 2 Embryo Freezing
Diagnosis
Endometriosis, Male Factor, Tubal Blockage, Other
10
I always enjoyed visiting with the nurses [at Arkansas Fertility Center]. They were very friendly and helpful!..The woman at the front desk could kind of seem rude some days, but some days she was friendly...Dr Batres did change medication doses after our first failed attempt. He increased certain medications and made sure to keep an eye on developing follicles...Our insurance covered 80% of our treatments (excluding medications) We ended up spending about $5,000
+ Read more
Age
28 - 29
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF, 2 Embryo Freezing
Diagnosis
Endometriosis, Male Factor, Tubal Blockage, Other
10
Describe your experience with Arkansas Fertility Center.
The woman at the front desk could kind of seem rude some days, but some days she was friendly.
During treatment, did you feel like you were treated like a number or a human?
Dr Batres always remembered our names and told us funny stories to keep our spirits up. Someone had catered for the clinic and my husband could smell BBQ and Dr Batres went to the staff lounge and made my husband a plate of food! Then (as we were leaving the clinic) Dr Batres called my cell phone to remind my husband that now he had to take me anywhere I wanted to eat for lunch! He was just an overall very friendly person. He was a joy to be around during such a difficult time.
Describe your experience with the nursing staff.
I always enjoyed visiting with the nurses. They were very friendly and helpful!
How was your experience with Francisco Batres?
I always felt like Dr Batres cared about us as a couple and wanted our treatments to be successful. When we finally got a positive pregnancy test (after one failed round of IVF) he gave us both a big hug and told us to bring him a baby to see.
What one piece of advice would you give a prospective patient of Francisco Batres?
His accent is a little bit hard to understand so it made it easier (for me) to watch his lips moving
Describe the protocols Francisco Batres used in your cycles and their degree of success.
Dr Batres did change medication doses after our first failed attempt. He increased certain medications and made sure to keep an eye on developing follicles.
Describe the costs associated with your care under Francisco Batres.
Our insurance covered 80% of our treatments (excluding medications) We ended up spending about $5,000
10
Doctor
Francisco Batres
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Arkansas Fertility Center
Little Rock
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
31 - 32
Treated
2012 - 2013
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Endometriosis
10
I felt like a number [at Arkansas Fertility Center] *until* we decided to move to IVF. Before IVF, I had a hard time contacting anyone in the office. That includes nurses and billing dept. Once I was IVF, I had an IVF nurse with a direct number and never had an issue. They were patient and kind and caring and made sure all my needs were met.
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Age
31 - 32
Treated
2012 - 2013
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Endometriosis
10
Describe your experience with Arkansas Fertility Center.
Weakness: communication before you are an IVF patient. Even the billing dept was hard to contact. It took a day or two or more to ever hear back from a nurse. That was frustrating in time sensitive cycling situations. Strengths: once I was IVF, I was handled with care and attention and compassion. Dr. Moutos spent extra time with me after I developed OHSS and even monitored me until 10 weeks pregnant with bi-weekly ultrasounds and scans. I was sad to graduate to an OB!
During treatment, did you feel like you were treated like a number or a human?
I felt like a number *until* we decided to move to IVF. Before IVF, I had a hard time contacting anyone in the office. That includes nurses and billing dept. Once I was IVF, I had an IVF nurse with a direct number and never had an issue. They were patient and kind and caring and made sure all my needs were met.
Describe your experience with your nurse.
She was a no-nonsense kind of woman and came off kind of harsh but you could tell she cared. She heard we were successful and it was twins and even stopped us in the hallway to congratulate us.
What specific things went wrong at this clinic?
  • Failed to call with results
  • Provided conflicting information
How was your experience with Dean Moutos?
Dr. Moutos is a numbers guy. He give you the exact stats and figures he expects from all procedure. I liked that. He's not quite as warm and comforting as Dr. Batres but I was ok with that. He will give you all the time you need in your appointments and answer all your questions. I never felt rushed.
Describe the costs associated with your care under Dean Moutos.
Insurance covered nothing before IVF. Each IUI cycle cost around $2000. We spent about $10,000 before we got to IVF.
10
Doctor
Dean Moutos
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Arkansas Fertility Center
Little Rock
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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6
Age
27 - 28
Treated
2013 - 2014
Success with this Doc
No
Treatment
1 IUI
Diagnosis
Unexplained
6
Learn the ins and outs of what your insurance will pay and not pay. I was not told that after my IUI, I could no longer have tests run unless I wanted to pay for them out of pocket. The doctors office [Arkansas Fertility Center] should have told me prior to my IUI...It was around 1500-1800. We were told my insurance would cover some of my husband's test, but they didn't. We received a bill for more than 800. Then about $800 for the IUI and injectable hormone to cause me to release an egg that I didn't need.
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Age
27 - 28
Treated
2013 - 2014
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Sales Representative
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IUI
Diagnosis
Unexplained
6
Describe your experience with Arkansas Fertility Center.
Learn the ins and outs of what your insurance will pay and not pay. I was not told that after my IUI, I could no longer have tests run unless I wanted to pay for them out of pocket. The doctors office should have told me prior to my IUI.
During treatment, did you feel like you were treated like a number or a human?
I feel like in a sense he cared, but he didn't run enough diagnostics to see what was wrong. He did a Hysterosalpingogram - HSG, but didn't do a Laparoscopy to see if I have endometriosis. My OB/GYN will be testing me next month to see. I feel like he could have done more.
What specific things went wrong at this clinic?
  • Failed to call with results
  • Failed to convey critical information
How was your experience with Dean Moutos?
I explained this in a previous comment section. I guess I jumped the gun. I do feel like he could have done more to see what was wrong. I was not told that Batres would do my IUI. I was expecting to see Moutos.
What one piece of advice would you give a prospective patient of Dean Moutos?
To make sure you have all the tests you want run told to him, otherwise he will jump right into doing an IUI without running all the tests.
Describe the protocols Dean Moutos used in your cycles and their degree of success.
He ran blood tests on me and my husband. A sperm analysis on my husband and performed a HSG on me. He then prescribed me clomid. Told me to come back when I was ovulating. I never saw or was able to speak to him again.
Describe the costs associated with your care under Dean Moutos.
It was around 1500-1800. We were told my insurance would cover some of my husband's test, but they didn't. We received a bill for more than 800. Then about $800 for the IUI and injectable hormone to cause me to release an egg that I didn't need.
6
Doctor
Dean Moutos
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Arkansas Fertility Center
Little Rock
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
30 - 31
Treated
2014 - 2015
Success with this Doc
Yes
Treatment
1 IUI
Diagnosis
Male Factor, Tubal Blockage
10
I was very disappointed in the general management of the clinic [AR Fert and Gyn]. It was hard to get anyone to call back about appointments, which is frustrating when you are on a specific timetable with your cycle. The doctors and nurses were great, I was just disappointed that the secretaries didn't seem to be as on point....[Nursing Staff] They were very kind and empathetic towards me and my husband. They always were friendly and supportive.
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Age
30 - 31
Treated
2014 - 2015
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI
Diagnosis
Male Factor, Tubal Blockage
10
Describe your experience with Arkansas Fertility Center.
I was very disappointed in the general management of the clinic. It was hard to get anyone to call back about appointments, which is frustrating when you are on a specific timetable with your cycle. The doctors and nurses were great, I was just disappointed that the secretaries didn't seem to be as on point.
During treatment, did you feel like you were treated like a number or a human?
I loved how he explained every detail of our IUI and even let us see he sperm under the microscope!
Describe your experience with the nursing staff.
They were very kind and empathetic towards me and my husband. They always were friendly and supportive.
How was your experience with Francisco Batres?
He was very compassionate and kind. He made me feel like my feelings mattered, and I felt secure in his care. I was very pleasantly surprised when he let us see a sample of the sperm under the microscope! That's was really neat and made the experience seem hopeful to me!
What one piece of advice would you give a prospective patient of Francisco Batres?
Don't be afraid to ask questions, especially if you aren't 100% clear.
Describe the costs associated with your care under Francisco Batres.
The IUI procedure was around $500. The additional medications and ultrasounds added up to around $600+. The whole IUI wound up costing over $1000
10
Doctor
Francisco Batres
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Arkansas Fertility Center
Little Rock
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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5
Age
32 - 35
Treated
2012 - 2015
Success with this Doc
Yes
Treatment
2 IVF, Donor Eggs, Donor Sperm
Diagnosis
Endometriosis, Male Factor, Poor Egg Quality, Other
5
Overworked and understaffed [at Arkansas Fertility and Gyncology] . Communication is terrinke... Injections to prepare for egg retrieval after surgery to remove a uterine septum. Used icsi to fertilize eggs. Transferred three embryos. Excuse quality wasn't good. Had a 3 day transfer because of the low number of embryos to pick from. First cycle failed and second cycle was exactly the same with no fertilized eggs. So we transferred donated embryos.
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Age
32 - 35
Treated
2012 - 2015
Success with this Doc
Yes
Race
European
Income
$0 - $49K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF, Donor Eggs, Donor Sperm
Diagnosis
Endometriosis, Male Factor, Poor Egg Quality, Other
5
Describe your experience with Arkansas Fertility Center.
Overworked and understaffed. Communication is terrinke
During treatment, did you feel like you were treated like a number or a human?
The clinic is understaffed
Describe your experience with your nurse.
Sarah was kind but overworked
How was your experience with Dean Moutos?
Very intelligent in his field but understaffed and no bedside manner at all. Very harsh and lacks compassion. Hard to get in touch with at the clinic and communication is extremely difficult. He is good at what he does but his clinic needs more doctors and a more patient-centered practice.
Describe the protocols Dean Moutos used in your cycles and their degree of success.
Injections to prepare for egg retrieval after surgery to remove a uterine septum. Used icsi to fertilize eggs. Transferred three embryos. Excuse quality wasn't good. Had a 3 day transfer because of the low number of embryos to pick from. First cycle failed and second cycle was exactly the same with no fertilized eggs. So we transferred donated embryos.
Describe the costs associated with your care under Dean Moutos.
$7000 to the clinic plus meds
5
Doctor
Dean Moutos
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Arkansas Fertility Center
Little Rock
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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9
Age
Treated
Success with this Doc
?
Treatment
2 IUI
Diagnosis
Diminished Ovarian Reserve
9
The main nurse [at Arkansas Fertility Center-Little Rock] that helps me is Amy. She is wonderful-friendly and compassionate. The other nurses are promot to respond to messages sent through the patient portal.... Cost for IUI cycle $1200 includes all appointments, monitoring, and procedure... Depending on the day, once or twice we have felt like a number mostly on days they have several ER going on. I do feel like I'm getting individualized care.
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Age
Treated
Success with this Doc
?
Race
Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Diminished Ovarian Reserve
9
Describe your experience with Arkansas Fertility Center.
Strength: nursing staff, knowledgeable physicians Weakness: reception staff are not friendly
During treatment, did you feel like you were treated like a number or a human?
Depending on the day, once or twice we have felt like a number mostly on days they have several ER going on. I do feel like I'm getting individualized care.
Describe your experience with your nurse.
The main nurse that helps me is Amy. She is wonderful-friendly and compassionate. The other nurses are promot to respond to messages sent through the patient portal.
How was your experience with Francisco Batres?
He was very upfront with potential success rates, I only felt slightly pushed straight to IVF, which we declined. I have declined cyst aspiration but when I asked questions about risk vs benefit of aspiration, i never got a clear answer. He carefully monitors me and i feel confident he will eventually get me pregnant.
What one piece of advice would you give a prospective patient of Francisco Batres?
Ask questions. If you don't understand, keep asking.
Describe the protocols Francisco Batres used in your cycles and their degree of success.
I have DOR diagnosis. He told me success rates are better with IVF but i wasn't ready to get into that. We started IUI with 100mg clomid and ovidrel trigger. We are about to start cycle 3 doing the same since I respond well to the clomid for a DOR patient.
Describe the costs associated with your care under Francisco Batres.
Cost for IUI cycle $1200 includes all appointments, monitoring, and procedure
10
Doctor
Francisco Batres
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Arkansas Fertility Center
Little Rock
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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5
Age
32
Treated
2016
Success with this Doc
No
Treatment
1 IUI
Diagnosis
Unexplained
5
When you call [Arkansas Fertility Center], there is no one you can personally talk to. You have to leave a message to talk to anyone.... They [the nursing staff at AK Fertility Center] were nice, but not overly friendly.... He [Dr. Dean Moutos] met with me initially twice and then the next time I saw him was when he did the IUI treatment. In between, I saw the other doctor. The other doctor did my ultrasound exams and discussion over treatments and next steps
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Age
32
Treated
2016
Success with this Doc
No
Race
Prefer not to answer
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
1 IUI
Diagnosis
Unexplained
5
Describe your experience with Arkansas Fertility Center.
When you call, there is no one you can personally talk to. You have to leave a message to talk to anyone.
During treatment, did you feel like you were treated like a number or a human?
He spent little time with me. I saw the other doctor more than him.
Describe your experience with the nursing staff.
They were nice, but not overly friendly.
How was your experience with Dean Moutos?
He met with me initially twice and then the next time I saw him was when he did the IUI treatment. In between, I saw the other doctor. The other doctor did my ultrasound exams and discussion over treatments and next steps.
What one piece of advice would you give a prospective patient of Dean Moutos?
He is nice, but he doesn't seem to spend much time with the patients.
Describe the costs associated with your care under Dean Moutos.
Ultrasound $350 IUI-$400+
4
Doctor
Dean Moutos
Communication
Trustworthiness
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Arkansas Fertility Center
Little Rock
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less