Advanced Reproductive Medicine (U of CO)

Available Resources

Genetic counseling: OfferedAcupuncture: OfferedMental health counseling: OfferedNutrition counseling: OfferedAdministration of shots: OfferedCoordinating at-home nursing is not offered: Not OfferedSelling medication: OfferedProviding backup medication: Offered
Colorado Springs
4125 Briargate Pkwy
Colorado Springs, CO 80920
(719) 314-3333
Denver
3055 Roslyn St., Room 230
Denver, CO 80238
(303) 724-8089
On a scale from 0-10, how likely are you to recommend Advanced Reproductive Medicine (U of CO) to a friend?
Strongly recommend: 15Neutral: 1Don't recommend: 87.5
24 assessments
  • 63% Strongly recommend (9-10)
  • 4% Neutral (7-8)
  • 33% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
139
Annual Cycles National Avg.
344
24 assessments
0
Age
34 - 35
Treated
2015 - 2016
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
0
The receptionist [at Advanced Reproductive Medicine (U of CO) - Colorado Springs] is extremely unfriendly and can be rude when asked questions. The nursing staff seems uninformed and made several mistakes in my time there. I had to follow up on things they told me they would take care of and everything seemed disorganized. No one assisted us with understanding the financial pieces and discussing insurance. We were made to feel that using our insurance was wrong and a pain for them. We were also given different pricing by different people, charged for procedures that never took place and got attitude for trying to clarify financial or insurance questions...
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Age
34 - 35
Treated
2015 - 2016
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
0
Describe your experience with Advanced Reproductive Medicine (U of CO).
The receptionist is extremely unfriendly and can be rude when asked questions. The nursing staff seems uninformed and made several mistakes in my time there. I had to follow up on things they told me they would take care of and everything seemed disorganized. No one assisted us with understanding the financial pieces and discussing insurance. We were made to feel that using our insurance was wrong and a pain for them. We were also given different pricing by different people, charged for procedures that never took place and got attitude for trying to clarify financial or insurance questions.
During treatment, did you feel like you were treated like a number or a human?
Many mistakes were made, no sympathy or concern. Communication about treatment was extremely poor. Appointments were very brief and comments were made about adoption that were extremely insensitive to our situation.
Describe your experience with your nurse.
Many communication issues, messed up medications, forgot to send schedules, sent wrong dates on schedules and failed to follow up. I had to call numerous times in a 3 month period to clear up mistakes, to get correct dates, to handle medication that was given in error and to clarify and follow up on misdirection of my care.
What specific things went wrong at this clinic?
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
How was your experience with Shona Murray?
Dr. Murray was curt and unsympathetic at times. Did not communicate with the staff about my treatment and was frustrated with me for their mistakes. She did not perform any of the big parts of my transfer. At my final appointment she made incredibly rude comments about my fertility moving forward and the future of our family. She also made very negative assumptions about my condition that were not backed up by any tests whatsoever.
What one piece of advice would you give a prospective patient of Shona Murray?
Be your own advocate and speak up. Don't trust them to communicate well and ask questions about your care. She would not be the doctor I would choose to see in this practice. Always ask them to test first before they make assumptions about your care. If there is a change in drugs, make sure that all staff are on the same page and that you are not prescribed wrong medications.
Describe the protocols Shona Murray used in your cycles and their degree of success.
We used birth control, estrogen patches and vaginal progesterone. We used ultrasounds to check lining and a stitch was put in my cervix for the transfer.
Describe the costs associated with your care under Shona Murray.
Our transfer cost in total around 7 thousand including medications.
0
Doctor
Shona Murray
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Advanced Reproductive Medicine (U of CO)
Colorado Springs
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
2
Age
29
Treated
2016
Success with this Doc
No
Treatment
5 IUI
Diagnosis
Unexplained
2
Strengths [of U of CO -Co Springs]: Small office which makes it easier to not feel like a number. Typically don't have to even sign in after the 2nd appointment. Nurses are amazing. Lab technicians are also very kind. Weaknesses: ultrasounds were never completed on Saturday only Sunday which I felt for optimal timing should be open 7 days a week. Weekend appointments are with whoever is on call and they don't convey their results to the primary doctor. I had a cycle cancelled due to lack of communication between the on call provider. Monitoring appointments typically ALWAYS ran behind by about 1 hr. Billing can be difficult to coordinate with insurance-I was told my insurance definitely would not cover IUI which turned out to be false.
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Age
29
Treated
2016
Success with this Doc
No
Race
Prefer not to answer
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
5 IUI
Diagnosis
Unexplained
2
Describe your experience with Advanced Reproductive Medicine (U of CO).
Strengths: Small office which makes it easier to not feel like a number. Typically don't have to even sign in after the 2nd appointment. Nurses are amazing. Lab technicians are also very kind. Weaknesses: ultrasounds were never completed on Saturday only Sunday which I felt for optimal timing should be open 7 days a week. Weekend appointments are with whoever is on call and they don't convey their results to the primary doctor. I had a cycle cancelled due to lack of communication between the on call provider. Monitoring appointments typically ALWAYS ran behind by about 1 hr. Billing can be difficult to coordinate with insurance-I was told my insurance definitely would not cover IUI which turned out to be false.
During treatment, did you feel like you were treated like a number or a human?
My first encounter with Dr. Murray I felt like she really cared about me as an individual and would work well with us to achieve our goals of pregnancy. However, as the months progressed she became more blunt, rushed, and sometimes came across as uncaring.
Describe your experience with the nursing staff.
The nurses were wonderful and probably the reason I stayed as long as I did. Jeanie did most of my monitoring appointments and was always so incredibly kind. She comforted me many times when I was in tears about the results of the ultrasound. She also was incredibly thoughtful about preserving my privacy during ultrasounds (such as keeping the room dark, drape in place, etc). The few ultrasounds I had with Dr. Murray she kept the lights bright, and threw the drape completely off me.
What specific things went wrong at this clinic?
  • Failed to call with results
  • Provided conflicting information
  • Canceled a cycle due to clinic error
How was your experience with Shona Murray?
When I first met Dr. Murray she was skeptical that I even had infertility even though we had been trying to conceive for a year and I was convinced there was something wrong. She wanted us to continue trying on our own for several more months and I refused and we began timed intercourse cycles.
What one piece of advice would you give a prospective patient of Shona Murray?
Make sure you are your own advocate and familiarize yourself with different treatment options, etc.
Describe the protocols Shona Murray used in your cycles and their degree of success.
Began with timed intercourse cycles. She wanted me to bypass clomid and letrozole completely because she didn't believe they had good results (even though I had never tried either of those) and placed me on follistim/gonal f. Although she monitored me very closely, when I did not respond to the medication as she had hoped she began to become openly very frustrated; she told me that she had "never" had a patient like me before and she wanted me to bypass IUI (without trying with clomid/letrozole) and go to IVF. She also quoted the success statistics per cycle of timed intercourse with injections to be the same or higher than an IUI cycle. I'm a RN and we left her care after I spent time reading the medical guidelines and newest published research studies which I was fortunate to have access to- all of which contradicted her approach.
Describe the costs associated with your care under Shona Murray.
Most was paid by insurance
1
Doctor
Shona Murray
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
2
Clinic
Advanced Reproductive Medicine (U of CO)
Colorado Springs
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
26
Treated
2016
Success with this Doc
No
Treatment
14 Fertility Medications
Diagnosis
Tubal Blockage
9
The clinic [U of CO] is very clean and organized. It was very rarely busy so they gave me the feeling that I was a person and not a number. There wasn't ever any confusions an who you were. The ladies at the desk after a few times knew your name and little bits of about you so that made for a more personable experience.... Jenny was the nurse who did most of my ultrasounds for monitoring. She is the sweetest, most caring nurse I have ever met in all my years of seeing doctors for infertility.
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Age
26
Treated
2016
Success with this Doc
No
Race
Other
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
14 Fertility Medications
Diagnosis
Tubal Blockage
9
Describe your experience with Advanced Reproductive Medicine (U of CO).
The clinic is very clean and organized. It was very rarely busy so they gave me the feeling that I was a person and not a number. There wasn't ever any confusions an who you were. The ladies at the desk after a few times knew your name and little bits of about you so that made for a more personable experience.
During treatment, did you feel like you were treated like a number or a human?
She was very caring. Her bedside manner was exceptional. She thought IVF was our only option but still tried her hardest with injections to achieve pregnancy. She understood that with Tricare not covering IVF that we couldn't afford it.
Describe your experience with your nurse.
Jenny was the nurse who did most of my ultrasounds for monitoring. She is the sweetest, most caring nurse I have ever met in all my years of seeing doctors for infertility.
How was your experience with Shona Murray?
Dr. Murray was very knowledgeable. She seemed to understand the burden that infertility carries too. She would comfort to the best of her abilities after every failed cycle and had a positive attitude moving forwars. My only complaint I had is that I wanted a surgery done to get me a set in stone diagnosis and to remove my hyrdo. She refused to do the surgery saying that it wouldn't make a difference. After seeing a new doctor I found out that my blockage was on the wrong side and a hydrosalpinx really does "make a difference".
What one piece of advice would you give a prospective patient of Shona Murray?
If you feel like something needs to be done to benefit you before moving on to ivf be vocal and firm about it.
Describe the protocols Shona Murray used in your cycles and their degree of success.
We did approximately six cycles of gonal-f with trigger shot one of those cycles we added in menopuer (sp?) and cetrotide (sp?). The idea was to get follicles on my left ovary that had an open tube. The radiologist who did my hsg had been wrong about my diagnosis and my left side was blocked all along. All in all no cycles worked.
Describe the costs associated with your care under Shona Murray.
Everything was covered by Tricare for me. There was one time they coded something wrong and I got a bill but once I called they corrected it the same day.
8
Doctor
Shona Murray
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Advanced Reproductive Medicine (U of CO)
Colorado Springs
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
23
Treated
2016
Success with this Doc
No
Treatment
IUI
Diagnosis
Recurrent Pregnancy Loss, Anovulation, Endometriosis, PCOS, Tubal Blockage, Uterine Fibroids, Other
7
Overall this clinic [Advanced Repro Med] is very well managed. I have never received issues with billing and any complaints or questions I have were answered immediately. I am always able to reach someone with call backs the very same day. Issues, questions and concerns are rectified as soon as they can and definitely by the end of the day.... The only downside is not being able to see your actual “doctor” very often and when you do the bed side manner is just lacking, especially in comparison to the nursing staff.
+ Read more
Age
23
Treated
2016
Success with this Doc
No
Race
Latino
Income
$0 - $49K
Occupation
Teacher
Order & Number of Docs Seen
1st of 2 Docs
Treatment
IUI
Diagnosis
Recurrent Pregnancy Loss, Anovulation, Endometriosis, PCOS, Tubal Blockage, Uterine Fibroids, Other
7
Describe your experience with Advanced Reproductive Medicine (U of CO).
Overall this clinic is very well managed. I have never received issues with billing and any complaints or questions I have were answered immediately. I am always able to reach someone with call backs the very same day. Issues, questions and concerns are rectified as soon as they can and definitely by the end of the day. Results from tests are fast to come back and they are very great about relaying these results to you. Their nursing staff goes above and beyond and really makes this office feel comfortable. The only downside is not being able to see your actual “doctor” very often and when you do the bed side manner is just lacking, especially in comparison to the nursing staff.
During treatment, did you feel like you were treated like a number or a human?
I had felt like both a number and a human, both in different circumstances. It was very rare that I had interactions with my doctor. Everything I had done through the office he is in is run by his medical assistants and nurses. When I needed to get in contact with him I was sent through someone else unless I had to meet with him to update our plan. When actually meeting with him he didn’t know who I was like the rest of his staff did, which made me not feel like a number. He could recall certain aspects that made my case unique from others and was very open with what options were out there, which aided in making me feel less of a number.
Describe your experience with the nursing staff.
The nursing staff is beyond exceptional at this office. Every nurse, tech and medical assistant knows me by name and situation. It is very helpful because I don’t feel like a stranger in this office and I don’t have to repeat my issues and story each time to another individual. They are always kind and smiling and really help pull you back when things get tough. This nursing staff is the ONLY reason I have stayed with this office.
How was your experience with Alex Polotsky?
Alex Polotsky is a very knowledgeable man and doctor in the fertility field. With the way his office is ran, it was very unusual to see him more than a few times which was just to update a treatment plan. When speaking with him about my treatments he spoke with confidence and knowledge of the subject yet lacked empathy and used very blunt tones. I appreciate his honesty in some situations but he was not well in tuned with when these things should have been addressed more delicately so his patients don’t immediately leave and break down as they are doing so. Dr. Polotsky, knows his job and knows it well for standard cases. With my particular case and the myriad of issues contributing it seemed like everything I was doing was a large science experiment and guess as he never could decide what the answers to my questions were or how these instances may effect me. Overall I would rate Alex Polotsky as right in the middle.
What one piece of advice would you give a prospective patient of Alex Polotsky?
If I were to give anyone advice before seeing Alex Polotsky is to be knowledgeable about what is going on. He is an intelligent man and speaks in a manner that when you may be new to this process you become very overwhelmed and lost. It is important to know about the process, options, and your own personal issues affecting fertility before speaking with him as he is not well versed in his charts or patients and steps towards the most aggressive approach right away.
Describe the protocols Alex Polotsky used in your cycles and their degree of success.
My particular protocol is induced cycles via medications. Once I hit day one of my cycle I was to call the office and they would schedule me for an ultrasound and blood work from day 1-3. My ovulation was monitored as I took Femara and returned to the office one or two times after the initial ultrasound and blood work. Around day 10 was when I was told to use my trigger injection, ovidrel. Three days after I began progesterone suppositories and called when I began my cycle again.
Describe the costs associated with your care under Alex Polotsky.
Cost for my IUI out of pocket was $350. With my insurance the rest of the treatments were covered after $2500 was spent in ultrasounds, monitoring and testing. Medication was on top of this price.
5
Doctor
Alex Polotsky
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Advanced Reproductive Medicine (U of CO)
Colorado Springs
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
IUI
Diagnosis
Anovulation, Male Factor, PCOS
10
Everyone at the clinic [Advanced Reproductive Med] is friendly and compassionate. They are extremely easy to work with. I always feel welcome. I wish they took earlier and later appointments. The clinic’s website has amazing success stories and highlights the doctors’ research, fertility news, and other interesting information....All of the nurses are great. I’ve dealt with Jeanie a lot and she is great. She is very clear and concise, and communicative.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IUI
Diagnosis
Anovulation, Male Factor, PCOS
10
Describe your experience with Advanced Reproductive Medicine (U of CO).
Everyone at the clinic is friendly and compassionate. They are extremely easy to work with. I always feel welcome. I wish they took earlier and later appointments. The clinic’s website has amazing success stories and highlights the doctors’ research, fertility news, and other interesting information.
During treatment, did you feel like you were treated like a number or a human?
He really takes the time to break down all test results and explain what they mean for the present and future treatment. He is great with answering any questions, and I can tell my treatment plan is tailored to mine and my husband’s needs.
Describe your experience with your nurse.
All of the nurses are great. I’ve dealt with Jeanie a lot and she is great. She is very clear and concise, and communicative.
What specific things went wrong at this clinic?
  • Failed to call with results
How was your experience with Alex Polotsky?
He has a great bedside manner. I have had many questions each time I’ve seen him, and he is very thorough in his answers. He is very knowledgeable and great at explaining in terms that make it easy to understand.
What one piece of advice would you give a prospective patient of Alex Polotsky?
Come with a list of questions as he is open to spending the time to answer them with you. He is only in the office on Tuesdays because he is in Denver the rest of the week, so plan on your appointments specifically with him then.
Describe the protocols Alex Polotsky used in your cycles and their degree of success.
Dr. Polotsky dissected each and every blood test result and paired it with my HSG results and ultrasound results. From there, he analyzed my husband’s test results as well. I have a high egg reserve, but many follicles. He made sure to start me on the lowest dose of Femara to ensure I did not overstimulate and have to cancel any cycles. I was monitored very closely regarding my progress, and adjustments were made where needed. He makes adjustments based on what he feels the success rates would be of each treatment protocol.
Describe the costs associated with your care under Alex Polotsky.
A majority of the costs are covered by my insurance up until IUI.
10
Doctor
Alex Polotsky
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Advanced Reproductive Medicine (U of CO)
Colorado Springs
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Male Factor, Poor Egg Quality
10
I couldn’t be happier with this clinic [U of Colorado]. I think they are the best and I would recommend them to everyone I know. Everyone strives to help you along this process and make it go as smoothly as possible. The clinic is clean and the front desk staff has always been welcoming...Genie is absolutely wonderful and makes you feel welcomed and a little less nervous when you’re in her presence. She’s great at explaining medications and how to administer them, and Addressing any questions you may have in a timely manner.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
European, Latino, Native American
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF
Diagnosis
Male Factor, Poor Egg Quality
10
Describe your experience with Advanced Reproductive Medicine (U of CO).
I couldn’t be happier with this clinic. I think they are the best and I would recommend them to everyone I know. Everyone strives to help you along this process and make it go as smoothly as possible. The clinic is clean and the front desk staff has always been welcoming.
During treatment, did you feel like you were treated like a number or a human?
I really enjoyed working with Dr Murray and her team. I feel like my health and and how I felt about my care where their top priority. I also really appreciate how if I had any questions after an appointment all I needed to do was email my nurse or call the clinic in which case my questions were always answered In a timely manner. Dr Murray and her staff value each and every patient that walks through their doors and really do try their hardest to help people reach their goals of creating a family. I would recommend this team to anyone I know struggling to conceive.
Describe your experience with your nurse.
Genie is absolutely wonderful and makes you feel welcomed and a little less nervous when you’re in her presence. She’s great at explaining medications and how to administer them, and Addressing any questions you may have in a timely manner.
How was your experience with Shona Murray?
Dr Murray is a great doctor and is absolutely wonderful at what she does. I really like how she doesn’t sugarcoat, she just tells it like it is and I really appreciate it. You can tell that she values each and everyone of her patients and their care is her top priority.
What one piece of advice would you give a prospective patient of Shona Murray?
I would tell a prospective patient that they are in great hands!
Describe the protocols Shona Murray used in your cycles and their degree of success.
If I remember correctly I’m pretty sure I was on an agonist Proto call. I was prescribed Gonal-F, menopur and cetrotide. The only bump in the road we had with these medicines was that I was a slow responder and we had to increase the dose at one point. Other than that everything went smoothly. When it came to egg retrieval we discovered that my egg quality is not very good but that is because of past medical history.
Describe the costs associated with your care under Shona Murray.
We were completely self pay as our insurance didn’t have any ivf coverage. However prices were Discussed with us Before we even started.
10
Doctor
Shona Murray
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Advanced Reproductive Medicine (U of CO)
Colorado Springs
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
3 IUI
Diagnosis
Recurrent Pregnancy Loss, Unexplained
10
It [Advanced Reproductive Medicine] was cheaper then the other clinics around. I also liked they were associated with the university...i think they have the flow of the clinic down!!! Everyone is very friendly and always willing to help. I loved that when i walked in they knew my name without looking at my chart...staff are wonderful. They made my husband and i feel comfortable and at home.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Recurrent Pregnancy Loss, Unexplained
10
Describe your experience with Advanced Reproductive Medicine (U of CO).
I work in a hospital and i think they have the flow of the clinic down!!! Everyone is very friendly and always willing to help. I loved that when i walked in they knew my name without looking at my chart
During treatment, did you feel like you were treated like a number or a human?
Dr. Murray and her staff are wonderful. They made my husband and i feel comfortable and at home. After experiencing 3 miscarriages in 2 years and feeling as though the OBs attitude is “its easy to get pregnant” we were thrilled to be referred to Dr Murray. She was very blunt and honest. I am not a sugar coat it kind of girl. With her honesty she was very compassionate. She listened to our concerns and answered all our questions. We never left rushed during any appointment. Thank you for the amazing care and we can’t wait to hold our little miracle baby.
Describe your experience with your nurse.
The nurses were incredible. They were very helpful with answering questions and if i had a question for them they were always available
How was your experience with Shona Murray?
As a patient my husband and i trusted her. She took the time to talk with us and listen to our concerns and answer all our questions. We never felt rushed with her. We had a complete understanding of the next steps of our care plan.
What one piece of advice would you give a prospective patient of Shona Murray?
Write down your questions before the appointment.
Describe the protocols Shona Murray used in your cycles and their degree of success.
Since we had 3 miscarriages and all the lab work for me and my husband cane back normal it was difficult to have a single plan. We started with 3 months of vaginal progesterone with no drugs or insemination. After that we added clomid and 3 Roy da of IUI with vaginal progesterone. To our surprise the 3rd IUI took. We would then proceed to IVF but we have a miracle baby growing currently.
Describe the costs associated with your care under Shona Murray.
My insurance covered all doctor visits and diagnostic testing. Insurance did not cover fertility medications or IUI. The cost is very reasonable. It was cheaper then the other clinics around. I also liked they were associated with the university
10
Doctor
Shona Murray
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Advanced Reproductive Medicine (U of CO)
Colorado Springs
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
32 - 34
Treated
2011 - 2013
Success with this Doc
Yes
Treatment
7 IUI, 1 IVF
Diagnosis
Anovulation, PCOS, Other
10
I think their team [at Advanced Reproductive Medicine (U of CO)] of embryologists are wonderful. Very skilled. They have two locations, one in Colorado Springs and one in Denver. All retrieval and transfers are done up in Denver. But all monitoring can be done in Colorado Springs which was convenient to me. They really try to help make sure they are using what insurance benefits are available. And if there are any trials or anything to try those as well.
+ Read more
Age
32 - 34
Treated
2011 - 2013
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Sales Representative
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
7 IUI, 1 IVF
Diagnosis
Anovulation, PCOS, Other
10
Describe your experience with Advanced Reproductive Medicine (U of CO).
I think their team of embryologists are wonderful. Very skilled. They have two locations, one in Colorado Springs and one in Denver. All retrieval and transfers are done up in Denver. But all monitoring can be done in Colorado Springs which was convenient to me. They really try to help make sure they are using what insurance benefits are available. And if there are any trials or anything to try those as well.
During treatment, did you feel like you were treated like a number or a human?
Dr. Murray was amazing. She really talked me through everything and she took into consideration my feelings and what I wanted and how I wanted to proceed in terms of treatment plans.
Describe your experience with your nurse.
The staff is amazing at the office. I had grown close to many. A few of the girls even held the local Resolve infertility support group which provided me with all the support I needed through many difficult times.
How was your experience with Shona Murray?
Dr. Murray really does recommend what she thinks is best but if you have other feelings she will listen and take your wants into consideration as well.
What one piece of advice would you give a prospective patient of Shona Murray?
As with the entire journey, be your own best advocate. Be educated and if you feel you should be taking a more or less aggressive course of treatment say something.
Describe the protocols Shona Murray used in your cycles and their degree of success.
I suffer from PCOS so they had to watch for OHSS. So they did entry of monitoring. I was surprised when they for 21 eggs. 17 fertilized through icsi and 8 made it to 5 day blasts.
Describe the costs associated with your care under Shona Murray.
I believe my IVF cycle was around $15,000 with meds and embryo storage. IUI cycles were around $3,000 with meds.
10
Doctor
Shona Murray
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Advanced Reproductive Medicine (U of CO)
Colorado Springs
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
4
Age
30 - 32
Treated
2014 - 2016
Success with this Doc
No
Treatment
1 IUI
Diagnosis
Anovulation, PCOS
4
They [staff at Advanced Reproductive Medicine] are very quick to return messages and reschedule appointments when treatments demand so, even if it is on the weekend. very kind very helpful... [Nursing staff is] caring compassionate knowledgeable and caring...be ready to be your own advocate ask a lot of questions, and do your own research on what may be good for your individual case of infertility
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Age
30 - 32
Treated
2014 - 2016
Success with this Doc
No
Race
Latino, Other
Income
$0 - $49K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Anovulation, PCOS
4
Describe your experience with Advanced Reproductive Medicine (U of CO).
they are very quick to return messages and reschedule appointments when treatments demand so, even if it is on the weekend. very kind very helpful
During treatment, did you feel like you were treated like a number or a human?
care is not personalized to me, I feel like she treats me as just another case
Describe your experience with the nursing staff.
caring compassionate knowledgeable and caring
How was your experience with Shona Murray?
she seems very knowledgeable and that is important, but she didn't seem invested in my treatment at all. she is not passionate about what she does,
What one piece of advice would you give a prospective patient of Shona Murray?
be ready to be your own advocate ask a lot of questions, and do your own research on what may be good for your individual case of infertility
Describe the protocols Shona Murray used in your cycles and their degree of success.
our treatment started with femara as we had tried clomid for 4 cycles with my gynecologist. she raised my level of femara each cycle or added a steroid (cant remember the name now) each cycle I would show a follicle and all but one cycle used ovidrel to induce ovulation. the last cycle we used ovidrel and iui.
3
Doctor
Shona Murray
Communication
Compassion
Explained risks
Adaptability
4
Clinic
Advanced Reproductive Medicine (U of CO)
Colorado Springs
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
Treated
Success with this Doc
Yes
Treatment
IUI
Diagnosis
PCOS
10
It's a relatively small clinic [University of Colorado: Advanced Reproductive Medicine] , so I interact with most of the staff at each visit. They are kind and compassionate. they keep me chatting, which I find helpful during this stressful time...We are paying cash, and they offer a 40% discount for cash patients...They are easy to work with. Clear in instructions. And straightforward.
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Age
Treated
Success with this Doc
Yes
Race
European, East Asian
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1st of 3 Docs
Treatment
IUI
Diagnosis
PCOS
10
Describe your experience with Advanced Reproductive Medicine (U of CO).
They are easy to work with. Clear in instructions. And straightforward.
During treatment, did you feel like you were treated like a number or a human?
She is a very kind lady, who really takes the time to fully explain all the details of my health issues, the IUI process, and everything in between. I never feel rushed with her. I am so thankful to feel understood and cared about.
Describe your experience with the nursing staff.
It's a relatively small clinic, so I interact with most of the staff at each visit. They are kind and compassionate. they keep me chatting, which I find helpful during this stressful time.
How was your experience with Serena Dovey?
She really reviewed our history before each visits. She obviously cares and gives us information in easy to digest ways. She explains it fully, and never rushes me during appointments. I feel very comfortable with her, and feel understood.
Describe the protocols Serena Dovey used in your cycles and their degree of success.
With my history with PCOS and clomid, she suggested we use letrazole and booster shots. Because we've done so many rounds of clomid without success, she is starting us at the middle dosage of letrazole. I am so glad to not feel like we're wasting a month of time on a lower dosage. When I said I wanted to do IUI, she didn't question that. She accepted our choice and we made a plan.
Describe the costs associated with your care under Serena Dovey.
We are paying cash, and they offer a 40% discount for cash patients. I appreciate that greatly!
10
Doctor
Serena Dovey
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Advanced Reproductive Medicine (U of CO)
Colorado Springs
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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9
Age
31
Treated
2016
Success with this Doc
Yes
Treatment
IVF
Diagnosis
Poor Egg Quality, Tubal Blockage
9
[U of Colorado - CO Sp] Answered all questions. Very kind...[Nurse] She was very kind...[Dr. Shona Murray] Very compassionate . Understood frustration associated with treatment. Treated me as as individual. Available to review all questions. I always felt as if I understood the process . She works well with the rest of the team to explain things. Reviewed all options and did not push me to a particular option. Was very attentive to cost and success of each treatment and left choices to us. We did not feel pushed into a treatment ...
+ Read more
Age
31
Treated
2016
Success with this Doc
Yes
Race
Prefer not to answer
Income
$50K - $99K
Occupation
Entrepreneur
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF
Diagnosis
Poor Egg Quality, Tubal Blockage
9
Describe your experience with Advanced Reproductive Medicine (U of CO).
Answered all questions. Very kind
During treatment, did you feel like you were treated like a number or a human?
Listen to all my questions and gave in depth answers
Describe your experience with your nurse.
She was very kind
How was your experience with Shona Murray?
Very compassionate . Understood frustration associated with treatment. Treated me as as individual. Available to review all questions. I always felt as if I understood the process . She works well with the rest of the team to explain things. Reviewed all options and did not push me to a particular option. Was very attentive to cost and success of each treatment and left choices to us. We did not feel pushed into a treatment .
What one piece of advice would you give a prospective patient of Shona Murray?
Go see her!
Describe the protocols Shona Murray used in your cycles and their degree of success.
Due to my low reserve I was placed on a high dose stimulation. I got pregnant and have extra embryos available.
Describe the costs associated with your care under Shona Murray.
About $15,0000
9
Doctor
Shona Murray
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Advanced Reproductive Medicine (U of CO)
Colorado Springs
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
Treated
Success with this Doc
Yes
Treatment
IUI
Diagnosis
Male Factor
10
Clinic team [Advanced Reproductive Medicine] is friendly and supportive. Only thing I would ask is to have the information relayed to us as early as possible. The portal worked well for us, but sometimes I felt like the clinic team was so busy and I would get info back later than what I wanted....Our IUI treatment was covered by insurance mostly, but it was only $750.... She [nurse] has a wealth of information about medications and procedures. I had all of my questions answered.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
European
Income
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IUI
Diagnosis
Male Factor
10
Describe your experience with Advanced Reproductive Medicine (U of CO).
Clinic team is friendly and supportive. Only thing I would ask is to have the information relayed to us as early as possible. The portal worked well for us, but sometimes I felt like the clinic team was so busy and I would get info back later than what I wanted.
During treatment, did you feel like you were treated like a number or a human?
Dr. Magarelli took the time to understand our frustration with other clinics, and made sure we didn't experience those same things.
Describe your experience with your nurse.
Like Dr. Mag, she was knowledgeable and also did not baby us. She told us exactly what we needed to do and when we needed to do it. She has a wealth of information about medications and procedures. I had all of my questions answered.
How was your experience with Paul Magarelli?
He's straight to the point and doesn't beat around the bush. He cares about how you feel but never baby's you. I appreciated the quick responses he had for the questions I couldn't get answers to from other clinincs.
What one piece of advice would you give a prospective patient of Paul Magarelli?
He'll tell you like it is and won't b.s. you.
Describe the costs associated with your care under Paul Magarelli.
Our IUI treatment was covered by insurance mostly, but it was only $750.
10
Doctor
Paul Magarelli
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
10
Clinic
Advanced Reproductive Medicine (U of CO)
Colorado Springs
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
Treated
Success with this Doc
?
Treatment
IVF
Diagnosis
10
The clinics employees are all great and show compassion for everyone. The staff [at Advanced Reproductive Medicine] ensures that everything is taken care of and you understand before leaving. For new patients just make sure you have insurance Information and or referrals before starting anything...Dr. Murray is very professional and very patient with me. I say this because I can ask a lot of questions. She is very nice and ensures that I fully understand everything. She keeps up on new news that comes out and informs you of the possible outcomes.
+ Read more
Age
Treated
Success with this Doc
?
Race
Latino
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF
Diagnosis
10
Describe your experience with Advanced Reproductive Medicine (U of CO).
The clinics employees are all great and show compassion for everyone. The staff ensures that everything is taken care of and you understand before leaving. For new patients just make sure you have insurance Information and or referrals before starting anything.
During treatment, did you feel like you were treated like a number or a human?
She goes into depth and takes her time to ensure you understand the process and what's going on.
How was your experience with Shona Murray?
Dr. Murray is very professional and very patient with me. I say this because I can ask a lot of questions. She is very nice and ensures that I fully understand everything. She keeps up on new news that comes out and informs you of the possible outcomes.
What one piece of advice would you give a prospective patient of Shona Murray?
Be very open for the best results.
Describe the protocols Shona Murray used in your cycles and their degree of success.
I am currently see her and I am trying to get the money together to move forward.
Describe the costs associated with your care under Shona Murray.
I am still in the middle of figuring out financing. Out of pocket I believe is $14,000 plus roughly $5000 for medications and $5400 for genetic testing.
10
Doctor
Shona Murray
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Advanced Reproductive Medicine (U of CO)
Colorado Springs
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
Treated
Success with this Doc
Yes
Treatment
3 IUI
Diagnosis
Anovulation, Endometriosis, PCOS
10
Small and intimate. Staff [Advanced Reproductive Medicine (U of CO)] get to know you well. Everyone is pleasant and care about me. Spend time answering my questions. Good experience overall. Occasionally appointments run late. It was a good place to go under a stressful situation....She [Dr. Murray] was very personable and listen to all of my concerns. She gave me all of the information I needed to make my own decisions. She did not tell me what to do, but gave me information to make my own decisions....Listen to what I had to say. Very caring about my issues...
+ Read more
Age
Treated
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Anovulation, Endometriosis, PCOS
10
Describe your experience with Advanced Reproductive Medicine (U of CO).
Small and intimate. Staff get to know you well. Everyone is pleasant and care about me. Spend time answering my questions. Good experience overall. Occasionally appointments run late. It was a good place to go under a stressful situation.
During treatment, did you feel like you were treated like a number or a human?
Listen to what I had to say. Very caring about my issues
Describe your experience with your nurse.
Listened to me
How was your experience with Shona Murray?
She was very personable and listen to all of my concerns. She gave me all of the information I needed to make my own decisions. She did not tell me what to do, but gave me information to make my own decisions.
What one piece of advice would you give a prospective patient of Shona Murray?
See her!
Describe the protocols Shona Murray used in your cycles and their degree of success.
Trying to get me pregnant without spending a fortune!
10
Doctor
Shona Murray
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Advanced Reproductive Medicine (U of CO)
Colorado Springs
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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0
Age
32
Treated
2016
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Diminished Ovarian Reserve
0
[Uof Colorado - Denver clinic] Strengths: cheap. Weaknesses: disorganized, chaotic, unprofessional, and poor communication skills among practice team members...They were incredibly disorganized and overall insensitive. First, the did not send in the prescription for Ovidrel on time in order for me to pick it up at the pharmacy. After navigating the dysfunctional call center, I got a hold of the fellow on call who sent in the prescription. The nurse called later and simply stated that she forgot. Furthermore, after the first round of IUI, the nurse informed us that my wife had an adequate response to clomid. For our second round, a different nurse (we always saw a different nurse!) said that our response to that first round was inadequate. Both nurses had the exact same data (follicle count and size) but with vastly different interpretations...
+ Read more
Age
32
Treated
2016
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Doctor
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Diminished Ovarian Reserve
0
Describe your experience with Advanced Reproductive Medicine (U of CO).
Strengths: cheap. Weaknesses: disorganized, chaotic, unprofessional, and poor communication skills among practice team members.
During treatment, did you feel like you were treated like a number or a human?
Dr. Polotsky did not take the time to explain the diagnosis and treatment plan adequately enough. As we embarked on our treatment plan, we received mixed interpretations from his staff on the same information. During one round of IUI, one nurse stated that the response was adequate to the medication while another stated that it was not. Given the lack of communication, mixed interpretation of the same clinical data, we could not trust that this clinic was delivering high quality care.
Describe your experience with the nursing staff.
I have even more complaints of the nursing staff. They were incredibly disorganized and overall insensitive. First, the did not send in the prescription for Ovidrel on time in order for me to pick it up at the pharmacy. After navigating the dysfunctional call center, I got a hold of the fellow on call who sent in the prescription. The nurse called later and simply stated that she forgot. Furthermore, after the first round of IUI, the nurse informed us that my wife had an adequate response to clomid. For our second round, a different nurse (we always saw a different nurse!) said that our response to that first round was inadequate. Both nurses had the exact same data (follicle count and size) but with vastly different interpretations. Additionally, this second nurse told us that "IVF may be unethical", implying futility to even considering this approach. My wife is young (32 years old) with diminished ovarian reserve, but hardly at the point of futility. Furthermore, I am not sure how this clinic allows nurses to render these decisions and recommendations. As Dr. Polotsky is the division chief and medical director, he is ultimately responsible for the education, training, and scope of practice of these nurses and it is unacceptable.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Lost results
  • Provided conflicting information
How was your experience with Alex Polotsky?
Dr. Polotsky always appeared more interested in seeing his next patient than actually spending time with us. The only instance in which he actually spent any time talking with us was after I complained and requested a personal phone call from him. If you are okay with a technician taking care of your reproductive needs, then he may be a good fit, but if you are looking for a relationship, go elsewhere.
What one piece of advice would you give a prospective patient of Alex Polotsky?
Shop around, seek second opinions, and make him explain every detail.
Describe the costs associated with your care under Alex Polotsky.
Most affordable clinic in Denver that I could find.
0
Doctor
Alex Polotsky
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Advanced Reproductive Medicine (U of CO)
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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6
Age
29 - 31
Treated
2014 - 2016
Success with this Doc
No
Treatment
2 IUI, 2 IVF
Diagnosis
Other, Unexplained
6
Honestly I can't say I remember a single nurse [at U of Colorado]. Most phone calls were from providers...Once they got an ultrasound tech it was simpler and smoother process than the wait that occurred when it was the provider doing all ultrasound...IVF ~$14000 I believe not including meds. They would not run anything through insurance and never told me I could try to submit claim forms...incomplete records sent to New clinic...When I had my miscarriage however I felt like a number.
+ Read more
Age
29 - 31
Treated
2014 - 2016
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI, 2 IVF
Diagnosis
Other, Unexplained
6
Describe your experience with Advanced Reproductive Medicine (U of CO).
Less expensive than anyone else in town
During treatment, did you feel like you were treated like a number or a human?
I appreciated his initial approach and collaboration regarding our case and IVF. When I had my miscarriage however I felt like a number.
Describe your experience with the nursing staff.
Honestly I can't say I remember a single nurse. Most phone calls were from providers
What specific things went wrong at this clinic?
  • Failed to send your chart to another clinic
How was your experience with Alex Polotsky?
I had decent experiences with Dr. Polotsky up until my miscarriage. I'm in the healthcare field and understand there are no guarantees. My first transfer was unexpected and we had never even discussed that a fresh transfer would be an option until the day of. My frozen transfer things were more controlled. When a heartbeat and fetal pole were difficult to obtain at 7 weeks after being clear at 6, he sent to a more specialized ultrasound tech/mfm which I appreciated. However when I was then diagnosed with a missed miscarriage he recommended I come into the office 2 days later. Being emotional and hormonal and wanting the nightmare of being done with my IVF journey (or so we thought) I agreed although I had reservations when he said it would not be with sedation. The procedure itself was human torture. I was given no pain meds, the used lidocaine but didn't even let it work. I finally after screaming involuntarily for what felt like forever we stopped the procedure and I had to take meds to finish miscarrying after all. There was no sympathy, no empathy. I've worked in teaching hospitals for 15 years and am all for residents learning. But on multiple occasions (including my miscarriage procedure which I've asked 2 other REs and they said they wouldn't do that unless a woman was hemorrhaging to death) it was not appropriate to have a resident perform procedures. I can think of a few other cases where the resident clearly had no idea what they we doing and I was a dummy for them to fumble around with.
What one piece of advice would you give a prospective patient of Alex Polotsky?
Remember that we are humans going through something so emotional and hard for something we want so badly. We're not a learning opportunity for everyone.
Describe the protocols Alex Polotsky used in your cycles and their degree of success.
I don't remember to be honest. Was on follistim, menopur, ganirelex. Probably had mild OHSS and was treated with cabergoline but probably never should have been allowed to do a fresh transfer.
Describe your experience with your monitoring appointments.
Once they got an ultrasound tech it was simpler and smoother process than the wait that occurred when it was the provider doing all ultrasound
Describe the costs associated with your care under Alex Polotsky.
IVF ~$14000 I believe not including meds. They would not run anything through insurance and never told me I could try to submit claim forms
6
Doctor
Alex Polotsky
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Advanced Reproductive Medicine (U of CO)
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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3
Age
25
Treated
2016
Success with this Doc
No
Treatment
4 Fertility Medications
Diagnosis
3
The first time I called [U of Colorado - Denver] to set an appointment I had to leave 3 messages and do an online appointment request before they called me back. Office is nice and clean and in a nice medical complex. We have to drive a few hours to get there so sometimes appointment availability was difficult. All ultrasounds and bloodwork had to be done early in the morning which was very difficult for us to get to. Some of the front desk ladies were not very friendly...
+ Read more
Age
25
Treated
2016
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 Fertility Medications
Diagnosis
3
Describe your experience with Advanced Reproductive Medicine (U of CO).
Very good about posting self pay prices up front. You get a discount if you self pay. They told me I could self pay and submit to my insurance to see what was covered, but I found it was hard to get the information I needed to be able to submit the things that my insurance would cover. Finally, when it was determined that they were in network with my insurance and were required to submit it, they upped all my costs and it was a nightmare to deal with them and insurance. Seemed shady. The first time I called to set an appointment I had to leave 3 messages and do an online appointment request before they called me back. Office is nice and clean and in a nice medical complex. We have to drive a few hours to get there so sometimes appointment availability was difficult. All ultrasounds and bloodwork had to be done early in the morning which was very difficult for us to get to. Some of the front desk ladies were not very friendly.
During treatment, did you feel like you were treated like a number or a human?
At our first appointment, he and his intake doctor were very willing to answer all my questions. I didn't feel rushed at all. He said he was so confident that we could get a baby that he would save a spot on his wall for our baby picture. We completed all the testing and things he wanted checked and then went back for a treatment plan. Once we had all our tests results in, we went back and he would never give us a real diagnosis and I felt like things were being hidden. He was very optimistic that we would still have a baby, and that is what I focused on. He wasn't willing to try just medication and said IUI was the way to go, but didn't really tell us why. We decided to go ahead with his recommendation to try an IUI. Every appointment I saw someone different and no one could fully tell me what we were doing or answer my questions. I felt like a part in the machine-- just another patient to push through. After this treatment failed and we were not happy with how we were treated, we found another office and doctor.
Describe your experience with the nursing staff.
They seemed a little overwhelmed. A lot going on in the front and in the back of the office it appeared. Sometimes I felt like they just wanted me to move on.
What specific things went wrong at this clinic?
  • Lost paperwork
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
How was your experience with Alex Polotsky?
I loved our first appointment with him. The second appointment we had to review tests and determine a treatment plan, I felt more rushed and like we didn't have a diagnosis. My questions were dodged and we were pushed into IUI. After the two appointments, I never saw him again-- always saw a resident or another doctor. I was never sure what our diagnosis was or what we were fixing. I felt like I was just another patient being pushed through the process. Some residents were not pleasant.
What one piece of advice would you give a prospective patient of Alex Polotsky?
He has an accent that is sometimes hard to understand. Make sure you fully understand everything when you meet with him, because you will likely not see him again.
Describe the protocols Alex Polotsky used in your cycles and their degree of success.
1 failed IUI.
Describe the costs associated with your care under Alex Polotsky.
I did the self pay option which means they don't submit it to my insurance (but I was told I could do that myself) and I save 40%. I chose this because I wasn't sure what my insurance would cover. When it was determined that they were in network and legally had to submit to my insurance, they upped all the costs and changed procedures. It was a mess. If you were a self pay patient, it would probably be fine. Intake and follow up appointment were each 250$ Semen analysis- $166 Pelvic ultrasound- between 500 and 600 Hysterosalpingogram- 1,200 ish Blood work costs seemed pretty average-- maybe slightly less than other places I have tried. IUI was quoted to be 800 ish, but cost us closer to 1200 because of additional ultrasounds.
2
Doctor
Alex Polotsky
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
3
Clinic
Advanced Reproductive Medicine (U of CO)
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
28 - 29
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
4 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
Their [Univ of CO] strengths include: good communication, providing good information, staff is personable, assistance with financial resources which is so crucial. Weaknesses: Sometimes it is difficult getting an appointment but they always try to fit me in. This is the only thing that comes to mind as we had great experiences at this clinic.... Every nurse we encountered during our time at this clinic was wonderful. They took the time to teach us about how to administer meds as well as answer any questions. They are all very approachable. We had a good experience.
+ Read more
Age
28 - 29
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
4 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
Describe your experience with Advanced Reproductive Medicine (U of CO).
Their strengths include: good communication, providing good information, staff is personable, assistance with financial resources which is so crucial. Weaknesses: Sometimes it is difficult getting an appointment but they always try to fit me in. This is the only thing that comes to mind as we had great experiences at this clinic.
During treatment, did you feel like you were treated like a number or a human?
Dr. Polotsky spent so much time with us making sure we understood the entire process and answered all questions. We never felt rushed or pressured into any decision. He also made a point to call me with results or to answer questions instead of just emailing. This is why we didn't feel like a number. He truly cares about his patients.
Describe your experience with the nursing staff.
Every nurse we encountered during our time at this clinic was wonderful. They took the time to teach us about how to administer meds as well as answer any questions. They are all very approachable. We had a good experience.
How was your experience with Alex Polotsky?
As I mentioned before, Dr. Polotsky took the time to explain everything in depth and answer all questions. He took his time with us and we never felt rushed or pressured. He would personally call me to answer questions or give test results. He was honest and very compassionate. He made a very difficult experience much easier on us. I would highly recommend him (and have) to anyone going through fertility issues.
What one piece of advice would you give a prospective patient of Alex Polotsky?
I would say to be completely honest about what your expectations are. He is there to help and wants to help the best way he can.
Describe the protocols Alex Polotsky used in your cycles and their degree of success.
This was a few years ago so difficult for me to remember exactly the strategy he used. He was diligent about me coming in for ultrasounds and blood tests to ensure meds were working as they should. I had a very successful egg retrieval and transfer. He made it clear it would be best to only transfer one embryo as I am young and healthy. Whatever he did, he was absolutely right as it worked and we have a beautiful healthy son.
Describe the costs associated with your care under Alex Polotsky.
We spent ~ $ 30,000 for all expenses related to IVF including medication for transfer.
10
Doctor
Alex Polotsky
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Advanced Reproductive Medicine (U of CO)
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
24
Treated
2016
Success with this Doc
Yes
Treatment
20 Fertility Medications
Diagnosis
PCOS
10
If something was not covered [by insurance], I was informed immediately [by Advanced Reproductive Medicine] and we were able to change our plan of action...Strengths: They are always personable and made me feel comfortable, they never let us leave without any lingering questions or concerns. Weaknesses: Sometimes it would be hard to get ahold of one of the nurses, if I had a question about medications or symptoms. They would get back to me almost immediately and answer any question I had once I was in contact.
+ Read more
Age
24
Treated
2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Graphic Designer
Order & Number of Docs Seen
1 Doc Seen
Treatment
20 Fertility Medications
Diagnosis
PCOS
10
Describe your experience with Advanced Reproductive Medicine (U of CO).
Strengths: They are always personable and made me feel comfortable, they never let us leave without any lingering questions or concerns. Weaknesses: Sometimes it would be hard to get ahold of one of the nurses, if I had a question about medications or symptoms. They would get back to me almost immediately and answer any question I had once I was in contact.
During treatment, did you feel like you were treated like a number or a human?
I felt like a human because everyone at the facility took care of me and showed they actually cared about the outcome of my time with them. It wasn't like I went in, was treated and was sent away, they made sure that all aspects were covered and that I was not sent home with any lingering questions.
Describe your experience with the nursing staff.
All the nursing staff communicated great, they all showed that they cared and were extremely personable. They would give all the information we needed plus any additional if we asked for it.
How was your experience with Alex Polotsky?
Strengths: If my husband and I ever had any questions, he always gave us a detailed answer to where it was almost a picture for us to understand. Very personable and would make small jokes on the side to make us more comfortable. Weakness: I was questioning what my ability to get pregnant was in the beginning and I didn't get a straight forward answer. As time went on through treatments, my body reacted the way it needed to. He was more than confident at that time and told me that I will get pregnant. I just needed the reassurance that it would be possible for me and didn't understand that he needed to see how I react to the treatments to be able to tell me that I would be able to get pregnant from the start.
What one piece of advice would you give a prospective patient of Alex Polotsky?
For prospective patients, I would say if they ask the likeliness of them getting pregnant, inform them that once you can see a reaction to the treatments the chance is higher. It will give patients more confidence.
Describe the protocols Alex Polotsky used in your cycles and their degree of success.
Provera if I did not start my cycle myself. Once I was on day 3 or 4 of my cycle, I would go in for an ultrasound to determine if there are any cysts. If none, I would then go on to taking Letrozole in order for the follicles to grow and hope that a dominant one would emerge. My body didn't react much to the Letrozole at first, so he upped the dosage and finally got a great reaction. I would go in for an ultrasound a week or so after taking this just to see if there were any dominant follicles. If there were, I would take an Ovadril shot in order to help me ovulate. By then my husband and I would time our intercourse accordingly. Two weeks later I would either take a pregnancy test or my cycle would start and I would repeat the process.
Describe the costs associated with your care under Alex Polotsky.
All of the costs for my treatment was covered through TriCare. If something was not covered, I was informed immediately and we were able to change our plan of action.
10
Doctor
Alex Polotsky
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Advanced Reproductive Medicine (U of CO)
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
IVF, Donor Eggs
Diagnosis
Poor Egg Quality, Other
10
The clinic [Univ of CO-Denver] is very accessible offering visits 7 days per week. The response time for a call back was immediate. The clinic was very professional and had a strong set of ethics. The clinic was well organized. My only wish is that they had a location near Lincoln and I25.... The nurse was always caring and took extra time to go over any concerns or procedures.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
Income
$200K - $499K
Occupation
Entrepreneur
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF, Donor Eggs
Diagnosis
Poor Egg Quality, Other
10
Describe your experience with Advanced Reproductive Medicine (U of CO).
The clinic is very accessible offering visits 7 days per week. The response time for a call back was immediate. The clinic was very professional and had a strong set of ethics. The clinic was well organized. My only wish is that they had a location near Lincoln and I25.
During treatment, did you feel like you were treated like a number or a human?
Dr. Polotsky was very sensitive and appropriate when discussing our options and treatment plan. We felt that he and his staff were truly vested in our desire and journey to have a child.
Describe your experience with your nurse.
The nurse was always caring and took extra time to go over any concerns or procedures.
How was your experience with Alex Polotsky?
Dr. Alex Polotsky was absolutely perfect for us. He was very candid yet always maintained hope for a successful live birth. He advocated for our success and made sure that he communicated clearly to us when treatment needed to be altered. Dr. Polotsky was very confident and sure of himself during this whole process which made us feel very good throughout.
What one piece of advice would you give a prospective patient of Alex Polotsky?
I would tell them to listen to him and follow the plan. I would tell them to clearly communicate their desires and wishes on the first visit so that everyone was on the same page.
Describe the protocols Alex Polotsky used in your cycles and their degree of success.
At first we had extensive testing to make sure that there was nothing prohibiting us from carrying a child should a transfer occur. This included EKG, PAP Smear, Ultrasounds, Estrogen and Progesterone cocktail. I had surgery to remove a fibroid in my endometrial lining, waited six months and started injections. Just prior to transfer, acupuncture was recommended before and after transfer and six weeks prior to transfer. Was asked to stop alcohol and caffeine intake as well. The rationale for all of these treatment strategies was to give us the best chance possible to have a live birth and a health child.
Describe the costs associated with your care under Alex Polotsky.
25,000
10
Doctor
Alex Polotsky
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Advanced Reproductive Medicine (U of CO)
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
35
Treated
2016
Success with this Doc
Yes
Treatment
IVF
Diagnosis
Unexplained
10
I feel like the experience at this client [Advanced Reproductive Medicine] was much better than others. There can be long wait times. Otherwise, everyone was very professional and kind. I really liked how easy to was to access the nurses or doctors if I had a question. That helped relieve a lot of stress.... They are very responsive and communicate well.... A cycle was cancelled and rescheduled due to an inaccurate pregnancy test result.
+ Read more
Age
35
Treated
2016
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Architect
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF
Diagnosis
Unexplained
10
Describe your experience with Advanced Reproductive Medicine (U of CO).
I feel like the experience at this client was much better than others. There can be long wait times. Otherwise, everyone was very professional and kind. I really liked how easy to was to access the nurses or doctors if I had a question. That helped relieve a lot of stress.
During treatment, did you feel like you were treated like a number or a human?
Dr. Polotsky was great. He explained everything really well. He was easy to get a hold of and was at all of our appointments. He was also very positive and enthusiastic during the process which helped with emotions.
Describe your experience with the nursing staff.
They are very responsive and communicate well.
What specific things went wrong at this clinic?
  • Provided conflicting information
  • Canceled a cycle due to clinic error
How was your experience with Alex Polotsky?
I am so happy with our decision to check this clinic out. It was a very positive experience through a stressful process. Dr. Polotsky was so kind to us and made the situation as smooth as possible. I have nothing but great things to say about him. Our results were better than we could have hoped for and I would recommend him to anyone going through this process.
Describe the protocols Alex Polotsky used in your cycles and their degree of success.
We have had a lot of miscarriages, so Dr. Polotsky recommended genetically testing the embryos. Other then that, it was a pretty standard retrieval and transfer of embryos.
10
Doctor
Alex Polotsky
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Advanced Reproductive Medicine (U of CO)
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
6
Age
34 - 35
Treated
2014 - 2015
Success with this Doc
No
Treatment
4 IUI, Donor Sperm
Diagnosis
Male Factor, Unexplained
6
The clinic was a smaller office in the Stapleton neighborhood. It was easy to make appointments... Deanna [my nurse] is great at communicating. She explained everything well... I like Dr. Dovey as a person. She communicated well, however I did not feel like our treatment was customized. I feel like it was simply the process they give to most patients looking to do an IUI.
+ Read more
Age
34 - 35
Treated
2014 - 2015
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Marketer or PR
Order & Number of Docs Seen
1st of 2 Docs
Treatment
4 IUI, Donor Sperm
Diagnosis
Male Factor, Unexplained
6
Describe your experience with Advanced Reproductive Medicine (U of CO).
The clinic was a smaller office in the Stapleton neighborhood. It was easy to make appointments.
During treatment, did you feel like you were treated like a number or a human?
I felt like our process started out well. However due to the clomid, my uterine lining was thin (6MM). I am obviously not the doctor, but from the research I read, that was too thin to support a pregnancy. I was told it was fine and to move forward with the IUI without estrogen.
Describe your experience with your nurse.
Deanna is great at communicating. She explained everything well.
How was your experience with Serena Dovey?
I like Dr. Dovey as a person. She communicated well, however I did not feel like our treatment was customized. I feel like it was simply the process they give to most patients looking to do an IUI.
What one piece of advice would you give a prospective patient of Serena Dovey?
As always, do your own research and feel comfortable asking questions and other options.
Describe the protocols Serena Dovey used in your cycles and their degree of success.
Clomid with ovidrel then the IUI.
Describe the costs associated with your care under Serena Dovey.
Again, our insurance does not cover anything fertility. We had to pay for everything out of pocket. Their costs were not too extreme.
6
Doctor
Serena Dovey
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Advanced Reproductive Medicine (U of CO)
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
5
Age
35 - 36
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
1 IVF, 1 Egg Freezing, Donor Eggs
Diagnosis
5
Because it [Advanced Reproductive Medicine] is affiliated with the university I feel like the clinic physicians are up to date on the latest recommendations which is very comforting. On the other hand, many of the organizational processes felt out of date and slipshod which was disconcerting... overall care management is very chaotic and several times details started to slip through the cracks until I questioned things
+ Read more
Age
35 - 36
Treated
2015 - 2016
Success with this Doc
Yes
Race
European, Native American
Income
$200K - $499K
Occupation
Business Executive
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF, 1 Egg Freezing, Donor Eggs
Diagnosis
5
Describe your experience with Advanced Reproductive Medicine (U of CO).
Because it is affiliated with the university I feel like the clinic physicians are up to date on the latest recommendations which is very comforting. On the other hand, many of the organizational processes felt out of date and slipshod which was disconcerting.
During treatment, did you feel like you were treated like a number or a human?
The staff were v eye warm and friendly while you are in the clinic, but the overall care management is very chaotic and several times details started to slip through the cracks until I questioned things
Describe your experience with the nursing staff.
They were very disorganized and I never really felt like they knew what was going on in my case
What specific things went wrong at this clinic?
  • Lost paperwork
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
  • Lost or damaged samples
  • Canceled a cycle due to clinic error
  • Scheduled the wrong procedure
How was your experience with Serena Dovey?
She was very nice in general but overall not very good at managing the emotional state of me as a patient and didn’t communicate a lot or very well. She was not the Dr who completed my transfers and I usually left the few appointments I had with her uncertain of what the next steps were.
What one piece of advice would you give a prospective patient of Serena Dovey?
Do your research and be prepared for the staff to drop the ball so you can catch it before you end up with canceled and delayed cycles
3
Doctor
Serena Dovey
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Advanced Reproductive Medicine (U of CO)
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Unexplained
10
We always could get an appointment at preferred time. All the nurses and doctors [Advanced Reproductive Medicine] very very friendly and nice. They had good machines for ultrasounds etc. All the blood work was done quickly no mistakes made.....The nurse was great. Very helpful at all times... Doctor Polotsky was the best doctor we saw. He was always very helpful and caring. Always answered emails and phone calls the same day.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Unexplained
10
Describe your experience with Advanced Reproductive Medicine (U of CO).
We always could get an appointment at preferred time. All the nurses and doctors very very friendly and nice. They had good machines for ultrasounds etc. All the blood work was done quickly no mistakes made.
During treatment, did you feel like you were treated like a number or a human?
He was very caring kind and helpful. He was always ready to answer all the questions. We we always aware of what was going on.
Describe your experience with your nurse.
The nurse was great. Very helpful at all times
How was your experience with Alex Polotsky?
Doctor Polotsky was the best doctor we saw. He was always very helpful and caring. Always answered emails and phone calls the same day. We are very happy wth our results and going to see Dr. Polotsky for our next transfer. He is everything you can expect from a good doctor.
What one piece of advice would you give a prospective patient of Alex Polotsky?
Always ask questions, Dr. Polotsky is very good at explaining every step of the journey. We felt very secure with him.
Describe the protocols Alex Polotsky used in your cycles and their degree of success.
I don't remember protocols specifically. We had medicated frozen embryo transfer. Got a healthy baby and many good quality embryos.
10
Doctor
Alex Polotsky
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Advanced Reproductive Medicine (U of CO)
Denver
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less