ACRM

Available Resources

Genetic counseling: OfferedAcupuncture: OfferedMental health counseling: OfferedNutrition counseling: OfferedAdministration of shots: OfferedCoordinating at-home nursing is not offered: Not OfferedSelling medication is not offered: Not OfferedProviding backup medication: Offered
Atlanta Buckhead
1800 Howell Mill Road
Atlanta, GA 30318
770.928.2276
Atlanta Perimeter
5909 Peachtree Dunwoody Rd
Atlanta, GA 30328
770.928.2276
Johns Creek
6470 E. John's Crossing
Johns Creek, GA 30097
770.928.2276
Marietta
711 Canton Rd
Marietta, GA 30060
770.928.2276
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On a scale from 0-10, how likely are you to recommend ACRM to a friend?
Strongly recommend: 39Neutral: 5Don't recommend: 58.8
49 assessments
  • 80% Strongly recommend (9-10)
  • 10% Neutral (7-8)
  • 10% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
708
Annual Cycles National Avg.
344
49 assessments
10
Age
31 - 32
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
6 IUI, 2 IVF
Diagnosis
Recurrent Pregnancy Loss, Anovulation, Diminished Ovarian Reserve, Unexplained
10
My nurse [at ACRM] was amazing. She always responded to my emails within like 30 mins during business hours, and as soon as she got in. She was so compassionate, even when I cried, and I cried a lot over those 2 years. She always was on top of everything I needed. She made it all easy. She was excellent.... I had diminished ovarian reserve and was a low responder to stimulation medication, so I actually did two "mini ivf" retreival cycles.
+ Read more
Age
31 - 32
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
6 IUI, 2 IVF
Diagnosis
Recurrent Pregnancy Loss, Anovulation, Diminished Ovarian Reserve, Unexplained
10
Describe your experience with ACRM.
The only problems were occasional wait times and billing issues, but the Marietta office was great. Just stay on top of your bills, check them all for accuracy, mistakes happen. Also, some of the Drs are not as compassionate. I did not like Dr Fogle. She sent me home with no pain meds telling me I was just gonna have to tough ohs out, when I told her I felt like I was dying, and I turned out to have a ruptured ectopic pregnancy. Dr Calhoun was amazing, though.
During treatment, did you feel like you were treated like a number or a human?
Dr toner was great. He took my emails anytime, always responded with thorough and detailed answers, even when I was really delving into Google research and had a million questions. He never acted annoyed, though I'm sure I was very annoying, heh. He always listened to what I wanted, gave his advice, thoroughly explaining why he recommended it, but always took my wishes and direction into consideration in planning my cycles. Best of all, he always told me it would happen, it was just a matter of time, and never let me lose all hope. I also loved Dr Calhoun and a few of the other Drs. This is a great practice.
Describe your experience with your nurse.
My nurse was amazing. She always responded to my emails within like 30 mins during business hours, and as soon as she got in. She was so compassionate, even when I cried, and I cried a lot over those 2 years. She always was on top of everything I needed. She made it all easy. She was excellent.
How was your experience with Jim Toner?
Dr toner was amazing. He took my emails anytime, always responded with thorough and detailed answers, even when I was really delving into Google research and had a million questions. He never acted annoyed, though I'm sure I was very annoying, heh. He always listened to what I wanted, gave his advice, thoroughly explaining why he recommended it, but always took my wishes and direction into consideration in planning my cycles. Best of all, he always told me it would happen, it was just a matter of time, and never let me lose all hope.
What one piece of advice would you give a prospective patient of Jim Toner?
Dr Toner is not going to give you false hope. If he thinks you have a strong possibility of a good outcome, believe him. Sometimes it just takes longer than we want to accept. It's worth it in the end! Don't be afraid to ask questions, and ask to change your treatment if you feel strongly about it, Dr Toner will work with you. He won't let you stray too far or do anything that could be harmful. He knows what he is doing! But sometimes it's ok to ask to move on to the next course of treatment sooner than later.
Describe the protocols Jim Toner used in your cycles and their degree of success.
I had diminished ovarian reserve and was a low responder to stimulation medication, so I actually did two "mini ivf" retreival cycles. I was on a lowish dose of letrazole days 2-7(I think 5mg? It's hard to remember back in 2015-2016), then a low dose of follistim days 4-until my eggs were big enough. I did not use Lupton or anything to suppress ovulation because I was never ovulating on my own anyway, so they just monitored my estrogen and lh daily until i was ready to trigger. My second retrieval round actually began as a break round-return to an IUI after I had had two miscarriages in a row from a fresh transfer and a frozen transfer, but my ovaries responded so well to the medications that time that we had to switch to an egg retrieval. Normally I had no more than 1-4 follicles developing in any given cycle, but that one I somehow suddenly had 13! That is the retrieval that contained my son. I had an insane pregnancy with him splitting into a twin then the twin dying and the sac becoming a subchorionic hemorrhage that stayed with me until my water broke at 29 weeks, the other transferred embryo becoming ectopic and exploding my fallopian tube, hidden behind my hyperstimulated ovary, for which I had emergency surgery to discover this and remove my right ovary, all while I was pregnant with my son. But it was worth it in the end!
Describe the costs associated with your care under Jim Toner.
I paid about $11,000 total per egg retrieval, since my insurance covered some things like bloodwork, not including medications. Medications per retrieval were purchased offsite, and for me were about $1100, because of the mini IVF cycle. Dr toner always helped discount procedures for me. I was able to take out the costs for any specific procedures I didn't need, not just charged the global ivf cycle price. I went through each cost list with a fine toothed comb and they worked with me. My frozen transfer cycle was about $4000, plus medication. IUI cycles were covered by my insurance, but cost me about $200/ month.
10
Doctor
Jim Toner
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
ACRM
Marietta
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
40
Treated
2016
Success with this Doc
No
Treatment
4 IUI
Diagnosis
Unexplained
9
All of the locations [ACRM] are nicely decorated and have peaceful quiet waiting rooms. They do not allow children to be brought inside and I very much appreciate this rule.... They have a very easy check in and out process with very kind people working there (all 3 locations that I know of).... They are also able do all lab work in-house which eases stress of having to go yet another place to get poked.... My nurse was Megan Kent and she was fantastic.
+ Read more
Age
40
Treated
2016
Success with this Doc
No
Race
Other
Income
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI
Diagnosis
Unexplained
9
Describe your experience with ACRM.
ACRM has 4 locations within the Atlanta area and I have been to three of them due to my cycle sometimes causing the IUI to take place on a weekend or holiday. To me this is a HUGE plus to have many locations all easily accessible. Reduces the stress big time! All of the locations are nicely decorated and have peaceful quiet waiting rooms. They do not allow children to be brought inside and I very much appreciate this rule. They have a very easy check in and out process with very kind people working there (all 3 locations that I know of). They offer water and have bowls of candy out. It is a very different enviroment than any other Dr office. You feel more at home and relaxed b/c it is not sterile and the decor isn't from 1975. They are also able do all lab work in-house which eases stress of having to go yet another place to get poked. They provide ample handouts on your treatment so you know what is happening when and how. They take the time to ensure you know exactly what is happening and why as well. I can honestly say I don't know of any weaknesses.
During treatment, did you feel like you were treated like a number or a human?
I felt like a human with her because I never felt gushed when speaking to her. She was/is always attentive, let’s you speak, and she always takes notes. I feel like with her my thoughts, concerns etc are important and in turn she takes the time to clearly explain and respond to all of them. She makes the effort to ensure you understand what’s happening and next steps so that you aren’t scared.
Describe your experience with your nurse.
My nurse was Megan Kent and she was fantastic. Very much like Dr. Calhoun, you could ask her anything and she never made you feel like it was a dumb question or if it was repetative, she did not seem bothered. For me this was a big deal b/c as you go through all the tests, instructions, etc it can get very confusing and you are so full of hope, you want to ensure your are doing everything right to ensure your biggest dreams will come true. Megan was always direct and explained things very well and was also good with giving tips too. With my clinic sending questions, etc via email was the way to go b/c I liked to have things documented to refer back to and also b/c if you called the nurse, it would always go to voicemail and they would call you back later in the day. I did not care for the voicemail but I did understand the reason behind it.
How was your experience with Kathryn Calhoun?
The day I met her I immediately felt connected. She’s very kind, funny and yet a straight shooter. Those are qualities I must have in a Dr of this nature. Another thing I really like is she’s always prepared, she knows your history and remembers it. She’s looking at you when speaking, not at her computer. She also takes the time to draw things out so you can visually see the treatment, not just words on paper. She’s very positive and empathetic and you feel like you have a friend in what can be a very dark scary journey. I haven’t had success yet, but I will stick with her because of who she is and how she treats you. She sees you as a human being going through a tough time and she’s willing to help any way she can. I also need to mention she isn’t in any way pushy, she lets you go at your own pace and make your own choices.
What one piece of advice would you give a prospective patient of Kathryn Calhoun?
To trust her. Infertility is scary and hard. It’s difficult to understand but with. Dr like her, you can trust her advice and methods.
Describe the protocols Kathryn Calhoun used in your cycles and their degree of success.
All four of my IUIs had a Letrozole leadin, my body responded well to the drug with little to no side effects. Also two trigger shots only be my follicles we’re ready yet I hadn’t gotten a positive surge on my OPK. Then post IUI we did progesterone suppositories b/c my bloodwork showed lower progesterone. I have also had two uterine reservations due to a septum. First being before my first IUI then again before the 4th IUI.
Describe the costs associated with your care under Kathryn Calhoun.
In total for 4 IUIs, we've spent close to 9K. Breakdown estimates below after insurance which covered diagnostics only: Baseline - $200 Midcycle - $350 Insemination - $500 Sperm Analysis - $140 Blood work (various) - $100 each, has several per IUI Trigger Shots - $100 Hysteroscopy surgery (2) - $1500 each
10
Doctor
Kathryn Calhoun
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
ACRM
Marietta
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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6
Age
33
Treated
2015
Success with this Doc
No
Treatment
5 IUI
Diagnosis
Anovulation, Male Factor, Unexplained
6
For the most part I felt like a human, however the office [ACRM] was always busy and it didn't seem that he [Dr. Jim Toner] took the time to look in my chart before seeing me. I took 3 months off in between iui 4 and iui 5 and no one noticed...Janelle was amazing. She was always great with bloodwork and coordinating prescriptions for the doctor if needed. My nurse (I forgot her name!) Was great as well. The back office staff is always sweet and we're great to talk about any issues I was dealing with.
+ Read more
Age
33
Treated
2015
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
5 IUI
Diagnosis
Anovulation, Male Factor, Unexplained
6
Describe your experience with ACRM.
I've been to 2 of the locations. The offices themselves are very nice, but the front office is fairly flaccid at both locations. No greeting or 'how are you?'. They also don't run your insurance before hand if your insurance changes- one of the reasons we stopped having the iui's performed was because my insurance changed. They didn't run it the first 2 visits after and made me pay out of pocket, which was almost $1000. Then i found out my insurance covered nothing, so we stopped the iui midcycle.
During treatment, did you feel like you were treated like a number or a human?
For the most part I felt like a human, however the office was always busy and it didn't seem that he took the time to look in my chart before seeing me. I took 3 months off in between iui 4 and iui 5 and no one noticed.
Describe your experience with your nurse.
Janelle was amazing. She was always great with bloodwork and coordinating prescriptions for the doctor if needed. My nurse (I forgot her name!) Was great as well. The back office staff is always sweet and we're great to talk about any issues I was dealing with.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
How was your experience with Jim Toner?
He was direct and to the point, and explained things fairly well. He was willing to answer all of my questions, but was always rushed. I felt that I was in good hands though. I think if there were better emotional support from him I would feel better. However, I would rather have a competent physician that wasnt overly friendly vs a super friendly physician who may not know exactly what they were talking about or what needed to be done.
What one piece of advice would you give a prospective patient of Jim Toner?
Be prepared to feel a bit like a number. I've heard so many good things about the office, so even though we didn't have success yet doesn't mean that they won't.
Describe the protocols Jim Toner used in your cycles and their degree of success.
We started with bloodwork, naturally. My husband was diagnosed with low testosterone, and even though his sperm count was still in the normal range, it was on the low side. He was prescribed clomid to help with his testosterone, which in turn boosted his sperm count over the next few months. As far as I'm concerned, my bloodwork came back all within a normal range. I was then sent for a hsg, which showed that my tubes were clear. Dr. Toner then met with us to discuss a game plan. Dr. Toner thought that we just had a bit of 'bad luck' over the previous 18 months and want us to give iui a try. Every month, my husbands sperm count rose but I did not/ have not fallen pregnant as of yet. Going on 3 years of trying!
Describe the costs associated with your care under Jim Toner.
Baseline ultrasound and bloodwork- approx. $500 Midcycle ultrasound and bloodwork- approx. $500 Hsg- approx $400 Iui- approx $300
7
Doctor
Jim Toner
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
ACRM
Marietta
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
Treated
Success with this Doc
?
Treatment
7 Fertility Medications
Diagnosis
PCOS, Tubal Blockage
9
When you first meet with the clinic [ACRM], you are assigned a doctor, nurse, and patient care coordinator. At first, it is confusing as to whom you should speak to about particular questions. The patient care coordinator sets appointments and the nurse answers all medical questions. I felt there was a lot of confusion with the patient care coordinator and that role coordinating with the nurse.
+ Read more
Age
Treated
Success with this Doc
?
Race
European
Income
$0 - $49K
Occupation
Marketer or PR
Order & Number of Docs Seen
1st of 2 Docs
Treatment
7 Fertility Medications
Diagnosis
PCOS, Tubal Blockage
9
Describe your experience with ACRM.
When you first meet with the clinic, you are assigned a doctor, nurse, and patient care coordinator. At first, it is confusing as to whom you should speak to about particular questions. The patient care coordinator sets appointments and the nurse answers all medical questions. I felt there was a lot of confusion with the patient care coordinator and that role coordinating with the nurse. I am not far into the process so I am still figuring everything out. Since my last appointment, communication is running much more smoothly.
During treatment, did you feel like you were treated like a number or a human?
Dr. Denis was so kind upon first meeting. He made me and my husband feel comfortable and did not pressure us to pursue any option that we were not comfortable with. He laid out the options for us and spent as much time as we needed answering questions.
Describe your experience with your nurse.
Tulsi has been very helpful in this process. She has provided me with all the information I have requested in a timely manner. She is very sweet and compassionate.
What specific things went wrong at this clinic?
  • Failed to order appropriate test
How was your experience with Andre Denis?
Dr. Denis made my husband and I feel calm and reassured. He took his time with us and made us feel very comfortable and "normal" through the process. Infertility is a very alienating experience and Dr. Denis spoke with hopefulness that we would conceive a child successfully.
What one piece of advice would you give a prospective patient of Andre Denis?
I would tell the prospective patient to be forthcoming about all their medical history so Dr. Denis can rule out any unknowns during the treatment process. Also to be relaxed because Dr. Denis is very down-to-earth.
Describe the costs associated with your care under Andre Denis.
The meds range from 6-8k, anesthesia $500, 25k for embryo testing and transfer
10
Doctor
Andre Denis
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
9
Clinic
ACRM
Marietta
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
30 - 31
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor
9
+ Read more
Age
30 - 31
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor
9
Describe the costs associated with your care under Kathryn Calhoun.
15k for IVF and 4 k for meds
10
Doctor
Kathryn Calhoun
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
ACRM
Marietta
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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7
Age
38
Treated
2016
Success with this Doc
No
Treatment
1 Egg Freezing, 1 Embryo Freezing
Diagnosis
Diminished Ovarian Reserve, Uterine Fibroids
7
90% of all communication came through my RN [at ACRM - Atl Per]. She was good, responsive within a day...Round 2: E2/Testosterone priming with GH (Lupron, gonal, menopur, omnitrope, clomid) -- No sides effect or physical complaints. she did a longer esterase and testosterone priming because of in the previous round one egg developed faster than the rest...
+ Read more
Age
38
Treated
2016
Success with this Doc
No
Race
Other
Income
$500K
Occupation
Entrepreneur
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Egg Freezing, 1 Embryo Freezing
Diagnosis
Diminished Ovarian Reserve, Uterine Fibroids
7
Describe your experience with ACRM.
Annoying financial co-orindator Chantol. Not the sharpest tack in the bunch. In first telephone consult tells me its ok to pay by AMEX. I continue to go great, at least i get points for this :) (distinctly remember saying this) Get to the appointment and she is like, we don't accept AMEX. Frustrating because i brought that as a form of payment and had to scramble to move money into different accounts
During treatment, did you feel like you were treated like a number or a human?
Part of my reason for choosing her after "interviewing" 2 other doctors was her warm and open personality. We seemed to bond over and be able to chat (briefly) about things outside of just eggs
Describe your experience with your nurse.
90% of all communication came through my RN. She was good, responsive within a day.
How was your experience with Robin Fogle?
Disappointed that I went through 2 IVF stimulation protocols and the first ended early with one egg follicle developing faster/larger than the rest of the pack. So she advised to just take a trigger shot and have sex. Our intention was to bank embryos Second round, she put me on a longer stimulation protocol. One the day of egg retrieval we anticipated 5-6 eggs. Once I got out of post-op she told me i had "prematurely" ovulated and she could only get 1 egg???!!! I just feel like she could have been more on top of this, perhaps done an US before the invasion egg retrieval.... and then we attempted to fertilize 1 egg? Which didn't take so I actually have no idea what the quality was.... So all in all, it felt like it could have been managed better
What one piece of advice would you give a prospective patient of Robin Fogle?
I wish I went back and was stronger in voicing my dislike of the 2 failed rounds.... especially the second. Ovulating early seems like something that could have been avoided and i waste 6 eggs. i should have asked to come in for daily US
Describe the protocols Robin Fogle used in your cycles and their degree of success.
Round 2: E2/Testosterone priming with GH (Lupron, gonal, menopur, omnitrope, clomid) -- No sides effect or physical complaints. she did a longer esterase and testosterone priming because of in the previous round one egg developed faster than the rest
Describe the costs associated with your care under Robin Fogle.
$18000
5
Doctor
Robin Fogle
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
ACRM
Atlanta Perimeter
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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2
Age
28 - 29
Treated
2015 - 2016
Success with this Doc
No
Treatment
3 IUI, 2 IVF, 2 Egg Freezing
Diagnosis
Anovulation, PCOS
2
In an attempt to look super organized, each patient has both a designated nurse and a separate designated patient care coordinator. I was sometimes on the phone with one and rather than just booking the appointment, I had to be transferred to someone else. It seemed a lot of steps were involved to do anything. I also felt that the staff didn't have much compassion. They were very hard to reach. I don't think that I EVER was able to get though to my nurse via phone directly. I always had to leave a voicemail and then she would call back. Yes, it was within the designated "appropriate call back time," but I felt as if they almost had a policy of not answering the phone. The nursing staff who drew blood were cordial, but there were times when I was in the office multiple days in a given week. They never seemed to acknowledge that they knew who I was. We had no relationship and they didn't seem to want to develop one. I do understand that they have a lot of patients, but the lack of warmth left something to be desired. I also had a situation occur where I needed to meet with my doctor to discuss something prior to beginning a cycle. I was scheduled for an appointment and was told I would be meeting with my doctor. At the appointment, my nurse told me that was not the case. I was just having blood work to move forward with the cycle. I was very uncomfortable doing so without consulting my doctor and having some questions answered. Despite the fact that I had had a conversation with both her and with my patient care coordinator earlier in the day and had been told I could see Dr. Carpenter, I was now told that it was not scheduled that way and it was not possible. I was informed Dr. Carpenter was with another patient. I suggested that I would wait until whenever she could see me. I was visibly upset and was now crying, but no compassion was shown and I was told I could not meet with her that day. This left a very bad impression on me of the nurse. I do not blame Dr. Carpenter, as it seemed she was unaware that one of her patients was in a room crying and trying to meet with her.
+ Read more
Age
28 - 29
Treated
2015 - 2016
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI, 2 IVF, 2 Egg Freezing
Diagnosis
Anovulation, PCOS
2
Describe your experience with ACRM.
This is a big clinic. It's a baby making factory, and as such you will become just one of the patients moving along the conveyer belt. If you are lucky enough to have a doctor as caring as Dr. Carpenter, I would still say that it's not worth it because you will be bounced around to so many other doctors and nurses and your time with "your" doctor will be limited. Many of my tests and procedures were performed by nurse practitioners, not even other doctors. I was displeased about this because I was paying the same regardless of who performed it. So I would have preferred any doctor, if not MY doctor.
During treatment, did you feel like you were treated like a number or a human?
I always felt that Dr. Carpenter had a great bedside manner. She took time to explain everything and answer questions. I also felt she genuinely cared about things working out for me. Unfortunately, during most of my appointments I was meeting with other doctors, nurse practitioners, or the nursing staff and I did not feel that many of them saw me as much more than a number. This was one of the reasons that I left ACRM.
Describe your experience with your nurse.
This was one of my biggest disappointments with ACRM. In an attempt to look super organized, each patient has both a designated nurse and a separate designated patient care coordinator. I was sometimes on the phone with one and rather than just booking the appointment, I had to be transferred to someone else. It seemed a lot of steps were involved to do anything. I also felt that the staff didn't have much compassion. They were very hard to reach. I don't think that I EVER was able to get though to my nurse via phone directly. I always had to leave a voicemail and then she would call back. Yes, it was within the designated "appropriate call back time," but I felt as if they almost had a policy of not answering the phone. The nursing staff who drew blood were cordial, but there were times when I was in the office multiple days in a given week. They never seemed to acknowledge that they knew who I was. We had no relationship and they didn't seem to want to develop one. I do understand that they have a lot of patients, but the lack of warmth left something to be desired. I also had a situation occur where I needed to meet with my doctor to discuss something prior to beginning a cycle. I was scheduled for an appointment and was told I would be meeting with my doctor. At the appointment, my nurse told me that was not the case. I was just having blood work to move forward with the cycle. I was very uncomfortable doing so without consulting my doctor and having some questions answered. Despite the fact that I had had a conversation with both her and with my patient care coordinator earlier in the day and had been told I could see Dr. Carpenter, I was now told that it was not scheduled that way and it was not possible. I was informed Dr. Carpenter was with another patient. I suggested that I would wait until whenever she could see me. I was visibly upset and was now crying, but no compassion was shown and I was told I could not meet with her that day. This left a very bad impression on me of the nurse. I do not blame Dr. Carpenter, as it seemed she was unaware that one of her patients was in a room crying and trying to meet with her.
What specific things went wrong at this clinic?
  • Lost appointments
  • Provided conflicting information
How was your experience with Sue Ellen Carpenter?
I very much like Dr. Carpenter. She was the first infertility specialist that I ever saw, so I was in a pretty emotionally fragile place going into our first meeting. I felt that she took a lot of time to explain everything that was happening and what our next steps were. I never felt rushed. She seems to genuinely care about her patients. On the visits that I was actually able to see her, she took time to answer every single one of my often very long list of questions.
What one piece of advice would you give a prospective patient of Sue Ellen Carpenter?
I would suggest someone considering Dr. Carpenter keep in mind that although she is your doctor, you will be spending a somewhat small amount of time with her. Other doctors and staff will be the ones handling many of your procedures, so make sure you are comfortable with feeling like a number during the visits when you do not see Dr. Carpenter.
Describe the protocols Sue Ellen Carpenter used in your cycles and their degree of success.
I was not ovulating on my own. We did about 4 months of clomid, which did induce ovulation each time but did not result in pregnancy. We then switched to Femara for 2 months, and included 3 IUIs (2 in one cycle) during that time. Both of those months also led to ovulation, but not to pregnancy. We were then discussing IVF, but I switched clinics before beginning that process.
Describe the costs associated with your care under Sue Ellen Carpenter.
Nothing was covered by my insurance, so it all seemed very pricey. It was about 2 years ago at this point, so I do not remember exact numbers. The cost of IVF (which I never started at ACRM) was comparable to other locations in Atlanta, but much more expensive than I was able to find out of state.
4
Doctor
Sue Ellen Carpenter
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
2
Clinic
ACRM
Atlanta Perimeter
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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9
Age
36
Treated
2015
Success with this Doc
?
Treatment
2 IUI
Diagnosis
9
The [ACRM nurses] are very organized, always made my f/u appointments for me, knew exactly what the next step that I needed was in relation to medication, blood test, etc.
+ Read more
Age
36
Treated
2015
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI
Diagnosis
9
During treatment, did you feel like you were treated like a number or a human?
The entire team is personable, knowledgable and very kind. Dr. Fogle was both candid and hopeful in my initial and subsequent visits. She responds promptly and attentively to email questions and inquiries about treatment options. She is open and warm. She is intentional about writing clear processes and protocol out on paper that you can take home at look at again when all the initial dust and information settle.
Describe your experience with your nurse.
They always called the same day with results and explained exactly what each level meant in relation to target levels. They are very organized, always made my f/u appointments for me, knew exactly what the next step that I needed was in relation to medication, blood test, etc.
How was your experience with Robin Fogle?
We are still working with Dr. Fogle. I find her very learner-oriented. At my first session she reviewed the protocol she intended to follow, along with success rates and wrote it all down clearly on a piece of paper for me to take home, which helped simplify the packet of information the clinic provides you with. She is cheery and energetic.. The only thing I am surprised by is that I don't see her for every procedure. All three of our IUIs were done by another doctor at the facility. Two fell on a Saturday, so am not sure if she would have done them herself had they fallen during the week.
What one piece of advice would you give a prospective patient of Robin Fogle?
Feel free to ask as many questions as you like, Dr. Fogle is extremely patient and very happy to explain things over and over until you understand. You will not see her at every procedure.
Describe the protocols Robin Fogle used in your cycles and their degree of success.
I already had been diagnosed with PCOS and am 36, so those two were the only factors they identified as, thankfully, all my levels and my husband's levels were within normal range. Protocol was to complete three IUIs before first attempt at IVF. We are in our third IUI currently. The clinic seems to have a standard protocol to do a series of blood and hormone tests initially. I then had the HSG procedure which uses dye to eliminate the possibility of blockages in the fallopian tubes. For each round of IUI, administer the drug letrozole to induce ovulation and check progesterone levels and vaginal ultrasound before initiating letrozole and mid-cycle to check how your ovaries respond to the drug. If no ovulation by about day 14, they prescribed the HCG injection to force ovulation and IUI scheduled for the following day. One week following the IUI return for bloodwork for progesterone levels to confirm ovulation and assure uterine lining is sufficient to support the baby. The first two cycles of IUI were unsuccessful, we are waiting for results of the third. I did request the third cycle we use Clomid instead of letrozole only b/c I had conceived our daughter three years earlier on clomid and wanted to try something different since the first two IUIs were unsuccessful. I still had to have the HCG shot with Clomid.
9
Doctor
Robin Fogle
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
ACRM
Atlanta Perimeter
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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9
Age
31 - 34
Treated
2013 - 2016
Success with this Doc
?
Treatment
1 IUI, 1 IVF
Diagnosis
Poor Egg Quality
9
[ACRM] Strengths: all top doctors - knowledge of protocols, bedside manner (for the majority of the doctors - not all), drawing blood Weakness: long wait times. If a doctor other than your primary doctor sees you for an ultrasound sometimes you'll come back in to be seen by primary (not a true weakness because thorough but just more appointments)...Dr Fogle always treated me kindly, called me directly when the transfers did not work. She has come up with a new plan and told us to move forward and try again, very supportive. However, it is a big clinic so the routine blood tests / ultrasounds sometimes just feel like one of many.
+ Read more
Age
31 - 34
Treated
2013 - 2016
Success with this Doc
?
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 1 IVF
Diagnosis
Poor Egg Quality
9
Describe your experience with ACRM.
Strengths: all top doctors - knowledge of protocols, bedside manner (for the majority of the doctors - not all), drawing blood Weakness: long wait times. If a doctor other than your primary doctor sees you for an ultrasound sometimes you'll come back in to be seen by primary (not a true weakness because thorough but just more appointments)
During treatment, did you feel like you were treated like a number or a human?
Dr Fogle always treated me kindly, called me directly when the transfers did not work. She has come up with a new plan and told us to move forward and try again, very supportive. However, it is a big clinic so the routine blood tests / ultrasounds sometimes just feel like one of many.
Describe your experience with your nurse.
Strengths: Cycle details, response time to emails and compassion when I had a breakdown re: failed attempt.
How was your experience with Robin Fogle?
Extremely knowledge- answers every question. Doesn't make you feel rushed. Very caring. But some things with fertility are unknown so can be frustrating when she says it was bad luck (after transfer of a good embryo and failed pregnancy).
What one piece of advice would you give a prospective patient of Robin Fogle?
Ask her your different options for treatment. She will let you know and give a recommendation.
Describe the protocols Robin Fogle used in your cycles and their degree of success.
1 IUI after two miscarriages. We had chromosomal testing. 2 IVF after 2 more miscarriages and testing of the embryos. Antagonist protocol. PGD testing. Vaginal estrogen (help with lining) + progesterone shots. 3. Next round : adding growth hormone shot to help with eggs and a Lupron trigger (with HCG). Adding a new test - ERA - before the transfer.
Describe the costs associated with your care under Robin Fogle.
Cost for retrievals, PGG testing, transfers. No charge for consults.
8
Doctor
Robin Fogle
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
ACRM
Atlanta Perimeter
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
30
Treated
2016
Success with this Doc
?
Treatment
6 IUI, 1 IVF, Embryo Freezing
Diagnosis
PCOS, Unexplained
10
ACRM is a very good clinic. Their strategy is coordinated care--so, you may not see your primary physician every time. But, information is shared and the physicians are great about working together. It's seamless. The rest of the staff is very friendly and helpful. You can pay bills online. And, their offices are very well appointed and comfortable. Also, they have several locations across metro Atlanta.
+ Read more
Age
30
Treated
2016
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
6 IUI, 1 IVF, Embryo Freezing
Diagnosis
PCOS, Unexplained
10
Describe your experience with ACRM.
ACRM is a very good clinic. Their strategy is coordinated care--so, you may not see your primary physician every time. But, information is shared and the physicians are great about working together. It's seamless. The rest of the staff is very friendly and helpful. You can pay bills online. And, their offices are very well appointed and comfortable. Also, they have several locations across metro Atlanta.
During treatment, did you feel like you were treated like a number or a human?
Dr. Carpenter treats her patients 100% like humans. She ALWAYS makes sure her patients leave her office understanding their care plan and feeling comfortable with their plan. She's accessible and easy to talk to. And, she really genuinely cares about you as a person.
Describe your experience with your nurse.
My care team at ACRM consistent for Sherri (primary nurse) and Timeka Carter (care coordinator). Sherri has been the most incredible support throughout this journey. She is easily accessible and answers my questions (or finds Dr. Carpenter) every single time. Timeka is also amazing. She knows my appointment preferences and always reaches out in a timely manner to help schedule my appointments.
How was your experience with Sue Ellen Carpenter?
My experience is ongoing, but it's been a great one. We've had setbacks and we haven't had the results we want yet, but I'm confident in our plan and I always feel like I'm a participant in the plan vs. just a patient.
What one piece of advice would you give a prospective patient of Sue Ellen Carpenter?
She's very, very smart. Ask as many questions as you'd like and she'll always be ready with an answer. She cares about you and your journey--never hesitate to reach out if you're feeling overwhelmed.
Describe the protocols Sue Ellen Carpenter used in your cycles and their degree of success.
Our retrieval was antagonist protocol with birth control. 225 IU of Gonal + 1 vial of Menopur for 6 days. Then, on day 7 we added 0.25 of Cetrotide for 4 days. We did a Pregnyl trigger injection. We opted for ICSI and did genetic testing. We froze our embryos to test/let my body recover from stimulation. This protocol resulted in 15 eggs retrieved and 5 day 5 embryos frozen. Unfortunately, our first IVF round was unsuccessful. We did a uteran septum resection after our failed attempt and are now waiting to transfer our second embryo.
Describe the costs associated with your care under Sue Ellen Carpenter.
My retrieval was about $14K. Each transfer is about $4K. My insurance (BCBS) is not covered for blood work, so each time I needed in-house labs, the cost was several hundred dollars. Through my insurance, only 'diagnosis' codes are accepted. So, monitoring and consultations are copay only. But, anything beyond that is out of pocket.
9
Doctor
Sue Ellen Carpenter
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
ACRM
Atlanta Perimeter
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
29 - 32
Treated
2012 - 2015
Success with this Doc
Yes
Treatment
3 IUI, 2 IVF
Diagnosis
Unexplained
10
The doctors and nursing staff are so wonderful! There was never a doubt in our mind where we would go when trying for our 2nd or 3rd child. The administrative staff isn't always super organized...Dr. Fogle is such a wonderful and experienced doctor. Once we met her, we knew we wanted her to be our doctor. She is so patient and spoke to us candidly but with compassion. She always explained everything so we would fully understand what we were about to go through.
+ Read more
Age
29 - 32
Treated
2012 - 2015
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 2 IVF
Diagnosis
Unexplained
10
Describe your experience with ACRM.
The doctors and nursing staff are so wonderful! There was never a doubt in our mind where we would go when trying for our 2nd or 3rd child. The administrative staff isn't always super organized.
During treatment, did you feel like you were treated like a number or a human?
Dr. Fogle always took the time to explain procedures and reasoning behind each cycle. She never rushed us during appointments and made us feel comfortable with every decision.
Describe your experience with the nursing staff.
The nurses at ACRM are amazing! They're so sweet and compassionate!
How was your experience with Robin Fogle?
Dr. Fogle is such a wonderful and experienced doctor. Once we met her, we knew we wanted her to be our doctor. She is so patient and spoke to us candidly but with compassion. She always explained everything so we would fully understand what we were about to go through.
What one piece of advice would you give a prospective patient of Robin Fogle?
Be ready to be wowed! She's amazing!
Describe the protocols Robin Fogle used in your cycles and their degree of success.
Dr. Fogle diagnosed us as unexplained infertility. We did 3 rounds of IUI which were unsuccessful. We then moved on to a fresh IVF cycle with Lupron. I had a good response to the stimulation and they were able to retrieve 16 follicles, 12 of which fertilized. 9 made it to day 5 and we transferred one embryo. That cycle did not produce a pregnancy. WE then proceeded with a frozen embryo transfer and I did become pregnant (she was born April 2013). When we started trying for our second child, we attempted a FET first which did not work. So we did a fresh cycle next to be able to get more embryos for the future (I have a low AMH level). My stimulation in that cycle was pretty intense (sorry I don't remember all the hormones I had to inject). We had the same response with stimulation, retrieval and fertilization as our first fresh cycle. We transferred one embryo and I did get pregnant (our son was born September 2015).
10
Doctor
Robin Fogle
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
ACRM
Atlanta Perimeter
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
32 - 33
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
1 IUI, 3 IVF
Diagnosis
PCOS, Other, Unexplained
10
The strength of ACRM is their efficiency and organization. The only weakness I would say is the technology of clinic. I think that they should update some of the machines and exam rooms,but other than that I love it.... I cant say enough great things about my nurse. I absolutely,positively love her!! She has helped me through so many ups and downs in this infertility journey. She is more than a nurse,I can call or email her and she always gets back to me.
+ Read more
Age
32 - 33
Treated
2015 - 2016
Success with this Doc
Yes
Race
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, 3 IVF
Diagnosis
PCOS, Other, Unexplained
10
Describe your experience with ACRM.
The strength of ACRM is their efficiency and organization. The only weakness I would say is the technology of clinic. I think that they should update some of the machines and exam rooms,but other than that I love it.
During treatment, did you feel like you were treated like a number or a human?
My team is absolutely amazing! Dr.Toner and my nurse Mikesha Middlebrook have always treated myself and m husband as more than just patients. We have a very long and complicated history,but they've always been there for us. I suffer two second trimester losses due to an incompetent cervix and they both came to the hospital and just sat with us. It meant the world to me that in my lowest moment they were there for us.
Describe your experience with your nurse.
I cant say enough great things about my nurse. I absolutely,positively love her!! She has helped me through so many ups and downs in this infertility journey. She is more than a nurse,I can call or email her and she always gets back to me. Shes been there for me and my husband through transfer after transfer,loss after loss. She held my lifeless baby in her arms and Ill never forget that. She goes above the call of duty and I am so grateful to have her as my nurse. She is truly is an extraordinary woman and definitely a huge contributor to ACRM's success.
How was your experience with Jim Toner?
Dr Toner gave me hope when one of his colleagues completely dismissed me. I have PCOS and I remember him telling me that my weight or the diagnosis would not stop me from becoming a mom. When we meet with him covers all the facts and explains all the possible outcomes. He supports whatever decisions we make and have gotten us through some pretty tough times. ACRM's lab does not accept our insurance so we had to have our third egg retrieval at another clinic. Although we were able to get some eggs I felt more comfortable just paying the money to go back to ACRM. My seventh egg transfer will be March 13 with Dr.Toner and I wouldnt have it any other way.
What one piece of advice would you give a prospective patient of Jim Toner?
He's a very kind man,and definitely knows what hes talking about. He will give you hope when other wont.
Describe the protocols Jim Toner used in your cycles and their degree of success.
My second egg retrieval was devastating because we ended up with nothing,but I understand that these things happen. Trial and error. I was triggered too early and my eggs hadn't had time to mature. After having the ERA test done that was performed by Dr.Toner I went on to conceive twice after having four unsuccessful transfers. My protocols for egg retrieval is to stim slow and steady to prevent OHSS. Transfer protocol is very simple estrogen tabs,followed by six days of PIO before transfer. My ERA results showed that I needed an extra day of PIO before transfer.
Describe your experience with your monitoring appointments.
I have no complaints with the time frame of monitoring. It makes sense that they are done first thing to ensure that patients with consults later on in the day get the full attention they deserve.
Describe the costs associated with your care under Jim Toner.
Right now Dr.Toner i covered under my insurance but not the lab. That part has been a bit of a disappointment,but Dr.Toner offered us a 20% discount for what is not covered under insurance.
10
Doctor
Jim Toner
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
ACRM
Atlanta Perimeter
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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0
Age
34
Treated
2014
Success with this Doc
No
Treatment
4 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Endometriosis
0
My nurse [at ACRM - Atl Per] was actually pretty good, though like everyone else at the clinic never congratulated us when we conceived or expressed sorrow when we lost the pregnancies...There is not a culture of compassion for the patients...You will sometimes have to wait a really long time for your appointment... Strengths: Free parking. People who draw blood are very good. Able to get early morning (before work) appointments most of the time...
+ Read more
Age
34
Treated
2014
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Business Executive
Order & Number of Docs Seen
1st of 2 Docs
Treatment
4 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Endometriosis
0
Describe your experience with ACRM.
Weaknesses: they have set protocols and don't like to vary from them. They will cancel treatment cycles against your wishes (in my opinion, to protect their success rates). There is not a culture of compassion for the patients. You will likely not get to see your doctor much/at all during your treatment cycle - you'll see a different doctor at every appointment who doesn't know you and won't take the time to get to know you - you'll just be names on a chart. You will sometimes have to wait a really long time for your appointment. Strengths: Free parking. People who draw blood are very good. Able to get early morning (before work) appointments most of the time.
During treatment, did you feel like you were treated like a number or a human?
My fertility issues did not "fit the mold." We attempted three IVF cycles and were cancelled each time prior to retrieval, against our wishes (the doctor/clinic didn't think there were enough eggs to even try; we just wanted a chance). Basically, we were told they had three protocols and we had tried them all so our "only option" was to move on to donor eggs (note: we switched clinics and were successful on our first cycle with them). I believe the doctor/clinic is probably ok for 90% of people/couples who are "easy" but terrible for those in the other 10%. Also, in the 10 months we worked with this doctor/clinic, we conceived twice (one on our own on a break cycle and once after a cancelled-IVF-converted-to-IUI cycle). We lost both pregnancies but my issue with the doctor (and everyone else at this clinic) is that with neither pregnancy did we hear a "congratulations" upon conception or any expression of sorrow when we lost the pregnancy. Also, I hated that we didn't get to see our doctor during our treatment cycle - we saw a different doctor at every appointment who didn't know us and didn't want to take the time to get to know us; we were just names on a chart. They made decisions about our care without knowing our situation or preferences.
Describe your experience with your nurse.
My nurse was actually pretty good, though like everyone else at the clinic never congratulated us when we conceived or expressed sorrow when we lost the pregnancies.
How was your experience with Sue Ellen Carpenter?
In my experience she was unwilling to think outside the box/vary from set protocols. She dismissed our preferences (e.g., continue with retrieval despite few eggs), in my opinion, to protect the clinic's success rates (little did she know that our first attempt with a different clinic would be successful). She had little-to-no interaction with us during our cycles. She never congratulated us when we conceived (twice in our ten months with the clinic) or expressed sorrow when either pregnancy failed (at least not until I pointed this fact out to her at which point she did tell us she was sorry but it seemed to be very hard for her to do).
What one piece of advice would you give a prospective patient of Sue Ellen Carpenter?
If, for whatever reason, you decide to give her/this clinic a try and are unsuccessful after a cycle or two, SWITCH TO A DIFFERENT CLINIC (may I suggest Dr. Shapiro at RBA?). If you don't fit the mold, find a doctor/clinic that will think outside the box/treat you as an individual.
Describe the protocols Sue Ellen Carpenter used in your cycles and their degree of success.
-
Describe the costs associated with your care under Sue Ellen Carpenter.
I was fortunate and had most expenses covered by insurance. I paid $40 for each visit (including blood draws, unfortunately) plus out-of-pocket for the meds insurance wouldn't cover.
0
Doctor
Sue Ellen Carpenter
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
ACRM
Atlanta Perimeter
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
35 - 38
Treated
2013 - 2016
Success with this Doc
Yes
Treatment
2 IUI, 2 IVF
Diagnosis
Unexplained
10
Carla (our primary nurse) and Tammy (our care coordinator) [at ACRM] were awesome! Carla always made sure I knew exactly what meds I needed to take, what the procedures would entail, etc. Tammy was always quick to schedule my appointments and always made sure my procedures worked with our schedules.... The entire staff is caring, helpful and obviously extremely professional.
+ Read more
Age
35 - 38
Treated
2013 - 2016
Success with this Doc
Yes
Race
Other
Income
$500K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 2 IVF
Diagnosis
Unexplained
10
Describe your experience with ACRM.
I can't think of any weaknesses that ACRM needs to improve upon. The entire staff is caring, helpful and obviously extremely professional. Wait times were little to none (they run a very smooth operation but you never feel rushed) We always felt that outside of family and close friends they were our biggest cheerleaders. Whether it was the receptionist at the front desk, the nurses, the lab, the financial counselors, Doctors, etc they ALL care for the patient as a whole, you most certainly will not feel like a number!
During treatment, did you feel like you were treated like a number or a human?
Dr. Kathryn Calhoun always made us feel like we were her only patients (even though we knew that obviously wasn't true). She never rushed us through phone calls, appointments, etc. She genuinely cared about us as a couple trying to start a family.
Describe your experience with your nurse.
Carla (our primary nurse) and Tammy (our care coordinator) were awesome! Carla always made sure I knew exactly what meds I needed to take, what the procedures would entail, etc. Tammy was always quick to schedule my appointments and always made sure my procedures worked with our schedules.
How was your experience with Kathryn Calhoun?
Dr. Calhoun is just outstanding, there's no other way to describe her! She was with us from the very beginning of our journey to become parents. We had 2 rounds of IUI. One resulted in a Ectopic Pregnancy that ruptured. She performed the emergency surgery. We went on to go 3 for 3 in the IVF process and have 3 beautiful children. We truly believe we were successful because she took so much of the stress out of our journey. We felt comfortable at each stage, even during the difficult times. The only "negative" about Dr. Calhoun is that she couldn't deliver the 3 babies she helped us bring into this world!
What one piece of advice would you give a prospective patient of Kathryn Calhoun?
No one WANTS a membership to the IVF club but sometimes there aren't any other options. The journey is stressful but at some point you have to just let go and place it in the hands of experts. This means you need to have a tremendous amount of trust in whoever is providing your care. In our opinion Dr. Calhoun is the right expert to help you during this process. Trust in her experience and know that she truly wants to see you accomplish your fertility goals.
Describe the costs associated with your care under Kathryn Calhoun.
I think in total we spent probably around $50k-$60k from the very start to the very end.
10
Doctor
Kathryn Calhoun
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
ACRM
Atlanta Perimeter
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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0
Age
37 - 38
Treated
2006 - 2007
Success with this Doc
No
Treatment
2 IUI, 1 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
0
[ACRM is a] Smaller practice and office which was nice. They don't keep you with one doctor, they have meetings weekly to discuss the patients in treatment but as the patient it feels like they don't really have a handle on who you are or what your situation is...Because I had already done clomid, IUIs, IVF and was being refered to Egg Donation his one last attempt to do IVF with my eggs before making his own assessment of Egg Donation he used the highest doses possible on that cycle of IVF. Regardless I was still cancelled the day before retrieval,
+ Read more
Age
37 - 38
Treated
2006 - 2007
Success with this Doc
No
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
2 IUI, 1 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
0
Describe your experience with ACRM.
Smaller practice and office which was nice. They don't keep you with one doctor, they have meetings weekly to discuss the patients in treatment but as the patient it feels like they don't really have a handle on who you are or what your situation is.
During treatment, did you feel like you were treated like a number or a human?
That practice did not give you one Dr, they all saw you - you rotated through depending on who was in the office that day. Dr. Denis was my main doctor but when other doctors came in they did not always know exactly where I stood in my cycle, progress, situation, condition, etc.
How was your experience with Andre Denis?
I went to ACRM and Dr. Denis as a second opinion after being told to use egg donation. Before he concurred he gave me one last go at IVF with my own eggs. I got cancelled the day before retrieval. After this transpired he agreed that Egg Donation was the right course of action for me. I got pregnant with twins through egg donation. At the three month mark I graduated to to my OBGYN. At my first appointment with my obgyn it was determined that Baby B had a severe omphalocele. My high-risk doctor performed a selective reduction on Baby B. Two days later Baby A died as a result of the procedure. I had a D and C. Two weeks later I went back to Dr. Denis to discuss the matter and what course of action to take next. I wanted to stop all RE efforts for 6 months while I went holistic to take a different approach. Dr. Denis told me that it would be unethical for him to agree to do that. That is was basically hopeless and that he would not work with me on my new plan. I went to another practice, found someone who would work with me and had twins with my own eggs via IVF 18 months later. In all that happened to me the worst day was the day that Dr. Denis told me there was no hope. I still believe he owes me an apology. I think he has no recollection of me and my case but one day I will introduce him to my children!!!
What one piece of advice would you give a prospective patient of Andre Denis?
Don't go.
Describe the protocols Andre Denis used in your cycles and their degree of success.
Because I had already done clomid, IUIs, IVF and was being refered to Egg Donation his one last attempt to do IVF with my eggs before making his own assessment of Egg Donation he used the highest doses possible on that cycle of IVF. Regardless I was still cancelled the day before retrieval,
0
Doctor
Andre Denis
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
ACRM
Atlanta Perimeter
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
Treated
Success with this Doc
No
Treatment
1 IUI, 1 IVF, Donor Sperm
Diagnosis
10
[The staff at ACRM is] Always friendly when you walk in, someone always greets you, appointments are always on time, and I've never really had to wait on the Dr or nurse. I don't want to make them sound perfect, as maybe some of the staff isn't as friendly as others but for the most part, they are all nice, professional and easy to communicate with.... For the IUI process, I was on letrozole for a week before the insemination. I used donor sperm as I'm single. I became pregnant on my first ever IUI and first time trying. Unfortunately it resulted in an eptoptic pregnancy at 6 weeks.
+ Read more
Age
Treated
Success with this Doc
No
Race
Income
$0 - $49K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 1 IVF, Donor Sperm
Diagnosis
10
Describe your experience with ACRM.
Always friendly when you walk in, someone always greets you, appointments are always on time, and I've never really had to wait on the Dr or nurse. I don't want to make them sound perfect, as maybe some of the staff isn't as friendly as others but for the most part, they are all nice, professional and easy to communicate with.
During treatment, did you feel like you were treated like a number or a human?
Dr Fogle is one of the realest Dr's I've ever met. From the moment I met her, it was like sitting down with an old friend that only wanted the best for me. She typically started her advice to me with, If you were my sister... She was always upfront and honest with me. She knew exactly what information needed to be shared and what didn't need to be shared. Her expertise and devotion to fertility is quite apparent and its almost as if she knows things before they even happen. I felt very confident under her supervision during the IVF cycle that I already did and will continue to trust her judgement and protocol for the next one. Its all about finding the good egg at this point. I am a 41 year old single female, with a deep desire to start a family on my own and I will do whatever it takes to make that happen. I know Dr Fogle will be by my side through it all with her best intentions along the way.
Describe your experience with your nurse.
You would thing my nurse and Dr Fogle were sisters. They had the same great characteristics and made me feel comfortable every step of the way. My nurse was always on top of everything, she responded to every email or call in a timely manner, she was compassionate and treated me like a friend and not just a patient.
How was your experience with Robin Fogle?
Dr Fogle is real! She is honest and personable making you feel comfortable every step of the way. She is always on time, professional, and friendly. Dr Fogle explains every aspect of each process and was always spot on with each protocol she suggested during IUI attempt and IVF attempt #1. She has kept my mind at ease during the process and I know she will continue.
What one piece of advice would you give a prospective patient of Robin Fogle?
I would tell a prospective patient to be patient with the process, don't be overly confident, trust the process and remain positive with each step of the way.
Describe the protocols Robin Fogle used in your cycles and their degree of success.
For the IUI process, I was on letrozole for a week before the insemination. I used donor sperm as I'm single. I became pregnant on my first ever IUI and first time trying. Unfortunately it resulted in an eptoptic pregnancy at 6 weeks. So then Dr Fogle advised me to start IVF next. Being my age, and having an eptoptic can increase your chances of it happeneing again. Protocol for IVF, I was on birth control for 10 days then start the stimulation injections. Morning and evening was a dose of Micro dose lupron and dexamethasone 1x a day. Then the following evening I started gonal-f, menopur, and omnitripin with the micro dose lupron. That lasted for about 9 days for the trigger shot/hcg. With ultra sound at day 6 and the week of the trigger shot every other day to make sure my ovaries were stable, and the follicles were growing to the right size needed for the egg retrieval. I was very successful with this treatment. I had many follicles, retrieved 20 eggs, 12 fertilized and three embryos but unfortunately the three were not chromosomal normal, which happens to the best of us. I have no known fertility issues only my age. I will keep trying!
Describe the costs associated with your care under Robin Fogle.
I have nothing to compare it to. Its expensive no matter where you go. IVF is costly. I did the attain program and so for each step, I wasn't sure of the cost but total its expensive.
10
Doctor
Robin Fogle
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
ACRM
Atlanta Perimeter
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
37
Treated
2016
Success with this Doc
Yes
Treatment
Diagnosis
PCOS
10
The clinic [ACRM] was convenient, clean and inviting. All of the staff and doctors are of the highest quality....The nursing staff was prompt, kind and caring....ACRM accepts many insurance plans and promptly submitted all of my claims...Dr Fogle was not only extremely knowledgeable and certainly an expert in fertility, she had an extremely caring and warm bedside manner. I appreciated her continued and thoughtful concern for my health and the success of egg retrieval procedure.
+ Read more
Age
37
Treated
2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
Diagnosis
PCOS
10
Describe your experience with ACRM.
The clinic was convenient, clean and inviting. All of the staff and doctors are of the highest quality.
During treatment, did you feel like you were treated like a number or a human?
Dr Fogle was not only extremely knowledgeable and certainly an expert in fertility, she had an extremely caring and warm bedside manner. I appreciated her continued and thoughtful concern for my health and the success of egg retrieval procedure.
Describe your experience with the nursing staff.
The nursing staff was prompt, kind and caring.
How was your experience with Robin Fogle?
Dr. Fogle is not only a brilliant surgeon, she took the time to really listen to my needs and concerns. As a 31 year-old career-minded woman, I did not want my age to determine by ability to have children. So I went to see Dr. Fogle to discuss freezing my eggs. She answered all of my many questions articulately and made sure that she had fully understood and answered everything completely. She calmed all of my uncertainty with her knowledgeable and thoughtful responses. Through the procedure, I felt how much she cared for me as a patient and a person. The procedure was a huge success and I would highly recommend Dr. Fogle to anyone in need of assistance with fertility.
What one piece of advice would you give a prospective patient of Robin Fogle?
I am 100% confident that Dr. Fogle was the best doctor for my treatment and would recommend her to any of my friends or family.
Describe the protocols Robin Fogle used in your cycles and their degree of success.
N/A
Describe the costs associated with your care under Robin Fogle.
ACRM accepts many insurance plans and promptly submitted all of my claims.
10
Doctor
Robin Fogle
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
ACRM
Atlanta Perimeter
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
32
Treated
2016
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Male Factor, PCOS
10
I thought everything about ACRM was wonderful. From the front desk staff to the nurses and doctors, they make you feel comfortable and welcomed. They work around your schedule to make sure you see the doctor you request and I never waited more than 10 minutes for an appointment. They made the retrieval and transfer process enjoyable.... Kim was amazing just like Dr. Calhoun. They are two of the most caring health care providers I think anyone will ever find.
+ Read more
Age
32
Treated
2016
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Marketer or PR
Order & Number of Docs Seen
1st of 3 Docs
Treatment
1 IVF
Diagnosis
Male Factor, PCOS
10
Describe your experience with ACRM.
I thought everything about ACRM was wonderful. From the front desk staff to the nurses and doctors, they make you feel comfortable and welcomed. They work around your schedule to make sure you see the doctor you request and I never waited more than 10 minutes for an appointment. They made the retrieval and transfer process enjoyable.
During treatment, did you feel like you were treated like a number or a human?
She went above and beyond to make sure I was comfortable and understood the process. She is one of the best doctors I've ever been around and I am forever grateful for her.
Describe your experience with your nurse.
Kim was amazing just like Dr. Calhoun. They are two of the most caring health care providers I think anyone will ever find.
How was your experience with Kathryn Calhoun?
Our experience was amazing given the situation we were going through. Dr. Calhoun never rushed us and made sure we were 100% on board with every treatment. She took ample time to review each treatment and never left us feeling pressured or confused. She truly is one of a kind.
What one piece of advice would you give a prospective patient of Kathryn Calhoun?
Trust everything she says. She 100% has the patient's best interest in mind.
Describe the protocols Kathryn Calhoun used in your cycles and their degree of success.
We tried three rounds of Letrozole before having my husband tested (our decision, not hers). We then moved onto IVF where we now have 14 embryos frozen and I'm pregnant with our first son.
Describe the costs associated with your care under Kathryn Calhoun.
Our insurance covered most of the treatment. I think I paid about $7,500 out of pocket at the end of the process.
10
Doctor
Kathryn Calhoun
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
ACRM
Atlanta Perimeter
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
32 - 33
Treated
2013 - 2014
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
10
The protocol was fantastically detailed. I have seen IVF protocols from other clinics and they don't compare to the level of detail ACRM provides.
+ Read more
Age
32 - 33
Treated
2013 - 2014
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
10
During treatment, did you feel like you were treated like a number or a human?
I loved working with her, she gave me her personal email and telephone number. She also called me personally with my beta test results and was genuinely excited that we succeeded!
Describe your experience with your nurse.
They were always available to answer questions. They were great, I am so thankful they were on my case! The protocol was fantastically detailed. I have seen IVF protocols from other clinics and they don't compare to the level of detail ACRM provides.
How was your experience with Kathryn Calhoun?
Dr Calhoun was fantastic!! She was great at explaining everything. We originally planned to do three IUIs but after monitoring me she decided to recommend we just move on to IVF. I am so glad she did because one last test revealed I had a septum in my uterus that would have prevented me from getting pregnant. During my IVF treatment, I was not responding well to the drugs and luckily she made the change midway through so I could finish the protocol. On transfer day, the embryologist revealed my embryos were grade 3, but, somehow, both implanted! I believe it was Dr. Calhoun's skilled placement in my uterus. One split and the other thankfully never developed. Today, I have two beautiful twin girls and it is all because of Dr Calhoun.
What one piece of advice would you give a prospective patient of Kathryn Calhoun?
The Johns Creek office is really efficient, I always valued how quickly k was seen.
10
Doctor
Kathryn Calhoun
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
ACRM
Atlanta Perimeter
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
36
Treated
2016
Success with this Doc
?
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor
8
[ACRM] Strengths: professional, great nurses, seemingly popular, very organized process. Weaknesses: some (not all) administrative staff is disorganized and rude...Strengths: professional, great nurses, seemingly popular, very organized process. Weaknesses: some (not all) administrative staff is disorganized and rude...He [Dr. Jim Toner] lacked emotion or bedside manner, but was always pleasant and optimistic. I trust him and felt he had a very good sense of what he was doing and how to handle our case successfully. He recommended freezing sperm (which was unsuccessful because samples didn't survive thaw well).
+ Read more
Age
36
Treated
2016
Success with this Doc
?
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Sales Representative
Order & Number of Docs Seen
3rd of 5 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor
8
Describe your experience with ACRM.
Strengths: professional, great nurses, seemingly popular, very organized process. Weaknesses: some (not all) administrative staff is disorganized and rude.
During treatment, did you feel like you were treated like a number or a human?
He made sure to be very familiar with all details of our case.
Describe your experience with your nurse.
Mikesha was EXCELLENT and has taken great care of me. My patient care coordinator, Michelle, was very forgetful. She often called to schedule me for a treatment I wasn't scheduled to even have. Thankfully for my IVF cycle I made most of my appointments with Mikesha and felt great in her care.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Provided conflicting information
  • Scheduled the wrong procedure
How was your experience with Jim Toner?
He lacked emotion or bedside manner, but was always pleasant and optimistic. I trust him and felt he had a very good sense of what he was doing and how to handle our case successfully. He recommended freezing sperm (which was unsuccessful because samples didn't survive thaw well).
What one piece of advice would you give a prospective patient of Jim Toner?
Do not expect extreme warmth, but do expect a capable and calm Doctor.
Describe the protocols Jim Toner used in your cycles and their degree of success.
Antagonist protocol (no female issues known). ICSI for fertilization
Describe your experience with your monitoring appointments.
This was a well-oiled machine. I was usually called into appointments within 15 minutes, though I was almost always early or on time. I did wait for 10-15 minutes in the exam rooms, though.
Describe the costs associated with your care under Jim Toner.
Cycle $15,600. Meds $3,300. Pre-treatment (Hysteroscopy, mock transfer) $1,770.
7
Doctor
Jim Toner
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
ACRM
Atlanta Perimeter
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
38 - 39
Treated
2013 - 2014
Success with this Doc
Yes
Treatment
3 IUI, IVF, Donor Eggs
Diagnosis
Poor Egg Quality, Unexplained
10
Both nurses were readily available to me by phone and email (which worked best for me). I could ask a million different questions or the same question a million times and always be treated as intelligent and with respect. They were both patient and compassionate and extremely knowledgeable.
+ Read more
Age
38 - 39
Treated
2013 - 2014
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, IVF, Donor Eggs
Diagnosis
Poor Egg Quality, Unexplained
10
During treatment, did you feel like you were treated like a number or a human?
I was often treated by the same staff. They knew me and created relationships with me. Everyone was compassionate and always had time to talk to me and answer any questions. It was not a quick in and out appointment unless I wanted it to be that way.
Describe your experience with your nurse.
Both nurses were readily available to me by phone and email (which worked best for me). I could ask a million different questions or the same question a million times and always be treated as intelligent and with respect. They were both patient and compassionate and extremely knowledgeable.
How was your experience with Lisa Hasty?
Dr. Hasty was easy to talk to about all of our concerns - medical, financial, and emotional. She would talk to us using medical terms about our issues and concerns and listen as we would make sure we understood it in our layman terms. Dr. Hasty was honest and direct, yet encouraging. I felt she cared more about us as people than about how our success would benefit ACRM's success rate.
What one piece of advice would you give a prospective patient of Lisa Hasty?
Be up front with her about your fears so she can address them.
10
Doctor
Lisa Hasty
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
ACRM
Atlanta Perimeter
Nursing
Operations
Scheduling
Billing
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
Fertility Medications
Diagnosis
Anovulation, Diminished Ovarian Reserve, Endometriosis, PCOS, Poor Egg Quality, Tubal Blockage, Uterine Fibroids
10
I have not had any problems with ACRM. They are very professional and informative. I'm always told how much my appointment is going to cost before hand and everyone is very friendly and there to help...staff always responds to my questions and treats me like they really care. ACRM has been wonderful!...Megan and Vanessa have been wonderful. They are always very quick to reply to my emails and keep me posted on what's next...I have been totally informed on financial responsibility before any treatment was performed..
+ Read more
Age
Treated
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
Fertility Medications
Diagnosis
Anovulation, Diminished Ovarian Reserve, Endometriosis, PCOS, Poor Egg Quality, Tubal Blockage, Uterine Fibroids
10
Describe your experience with ACRM.
I have not had any problems with ACRM. They are very professional and informative. I'm always told how much my appointment is going to cost before hand and everyone is very friendly and there to help.
During treatment, did you feel like you were treated like a number or a human?
Dr Fogle is very caring and understanding on the topic of infertility. She has kept me informed and her staff always responds to my questions and treats me like they really care. ACRM has been wonderful!
Describe your experience with your nurse.
Megan and Vanessa have been wonderful. They are always very quick to reply to my emails and keep me posted on what's next.
How was your experience with Robin Fogle?
Dr Fogle has been very thorough with my condition and treatment. She has covered all her bases with testing and even though there have been some unexpected diagnoses while undergoing my myomectomy, She has stayed positive and made me feel very well cared for.
What one piece of advice would you give a prospective patient of Robin Fogle?
To trust Dr Fogle with your care, and to always ask questions and voice your concerns. She is there to help you.
Describe the protocols Robin Fogle used in your cycles and their degree of success.
I was diagnosed with uterine fibroids, tubal blockage, and PCOS at the same time. After undergoing testing and Dr Fogle performing my myomectomy and tubal removal, she discovered stage 3 endometriosis. I will under go an HSG once healing is complete to examine my other tube. Dr Fogle is thinking my other tube isnt functioning properly as well. If this is true, IVF is my only option. My HSG is set to be done in early June.
Describe the costs associated with your care under Robin Fogle.
Cost so far has been for blood work, ultrasound, and my surgery. I have been totally informed on financial responsibility before any treatment was performed
10
Doctor
Robin Fogle
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
ACRM
Atlanta Perimeter
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
?
Treatment
2 IUI
Diagnosis
Other
10
Nurses [at ACRM] rotate, but My assigned nurse does most of the communication for test results...The nurses are very friendly. The doctors do procedures on a rotation so your main doctor isn’t always the one performing your procedure. However, all of the doctors we have worked with have been great...Sometimes it takes longer then is should for your patient coordinator to get in touch with you. Everyone in the office is very friendly from the moment you walk in to the moment you leave.
+ Read more
Age
Treated
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Other
10
Describe your experience with ACRM.
Sometimes it takes longer then is should for your patient coordinator to get in touch with you. Everyone in the office is very friendly from the moment you walk in to the moment you leave. The nurses are very friendly. The doctors do procedures on a rotation so your main doctor isn’t always the one performing your procedure. However, all of the doctors we have worked with have been great.
During treatment, did you feel like you were treated like a number or a human?
Dr. Fogle is very nice, understanding, and to the point about your treatment. My husband and I have really enjoyed working with Dr. Fogle.
Describe your experience with your nurse.
Nurses rotate, but My assigned nurse does most of the communication for test results.
How was your experience with Robin Fogle?
My best friend recommended Dr. Fogle to my husband and I in our quest for a child. When we first met her she was prepared with all of our information and test we had sent over. She was ready with a course of action to follow. She re-reviewed previous test results and found a septum in my uterus which she was able to correct. From there we have had two IUIs one failed round, and currently waiting on results for our second. Working ahead she has already worked with us to plan our next steps. She offers professional advice while also leaving room for our input. She has been great to work with.
What one piece of advice would you give a prospective patient of Robin Fogle?
Be open to all courses of treatment.
Describe the protocols Robin Fogle used in your cycles and their degree of success.
We did 100mg of clomid both rounds and a trigger shot to start ovulation.
Describe the costs associated with your care under Robin Fogle.
Treatment is ongoing but so in a ball park of $4,00 to $6,000.
10
Doctor
Robin Fogle
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
ACRM
Atlanta Perimeter
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
32
Treated
2014
Success with this Doc
Yes
Treatment
3 IUI, IVF, 1 Egg Freezing
Diagnosis
PCOS, Unexplained
10
I felt that my nurse [at ACRM] knew me as a person and she was always willing to stay on the phone with me as long as possible to ensure my questions were answered and I felt comfortable....My primary nurse was changed mid cycle, and no one called to tell me....Dr. Calhoun ensured my new nurse was someone I felt 100% comfortable with.
+ Read more
Age
32
Treated
2014
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, IVF, 1 Egg Freezing
Diagnosis
PCOS, Unexplained
10
During treatment, did you feel like you were treated like a number or a human?
I felt that my nurse knew me as a person and she was always willing to stay on the phone with me as long as possible to ensure my questions were answered and I felt comfortable. My nurse was switched due to office changes mid treatment, and Dr. Calhoun ensured my new nurse was someone I felt 100% comfortable with.
Describe your experience with your nurse.
They always knew who I was when I called, and stayed on the phone with me as long as I needed.
What specific things went wrong at this clinic?
  • Failed to inform you of changes in protocol
How was your experience with Kathryn Calhoun?
Dr. Calhoun is a perfect combination of warm support and blunt facts. She is honest and supportive, and knew when we needed hard facts and when we needed a hug. She made us feel like we were her only patient, and was always picky when doing procedures to increase our chances of getting the best possible results. She was happy to explain things as many times as we needed. Once we were pregnant and far enough along to not need to be followed by Dr. Calhoun anymore, I was a bit sad because working with her was wonderful. Of course we wish we never had needed a fertility specialist, but we feel so lucky that we found Dr. Calhoun when we realized we needed assistance.
What one piece of advice would you give a prospective patient of Kathryn Calhoun?
Trust her.
10
Doctor
Kathryn Calhoun
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
ACRM
Atlanta Perimeter
Nursing
Operations
Scheduling
Billing
Educational Resources
– Read less
10
Age
34 - 35
Treated
2013 - 2014
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Recurrent Pregnancy Loss, Endometriosis, Poor Egg Quality, Tubal Blockage
10
Great friendly staff [ACRM- Atl Per]. Beautiful offices. Organized. Labs are quick. Always returned calls. Great customer service. They answer your questions and take their time with helping you out. I wish they weren't so expensive.... One cycle of Fresh IVF is $18,000 not including Meds.... They were very informative. If they said they would call back they always would.... Dr. Toner is very caring. He's very honest and realistic. He's hopeful, but won't give you false hope.
+ Read more
Age
34 - 35
Treated
2013 - 2014
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Recurrent Pregnancy Loss, Endometriosis, Poor Egg Quality, Tubal Blockage
10
Describe your experience with ACRM.
Great friendly staff. Beautiful offices. Organized. Labs are quick. Always returned calls. Great customer service. They answer your questions and take their time with helping you out. I wish they weren't so expensive.
During treatment, did you feel like you were treated like a number or a human?
Dr. Toner is very caring. He's very honest and realistic. He's hopeful, but won't give you false hope. He's always been there when I needed to meet with him. Very comfortable to be around. He's always smiling!
Describe your experience with your nurse.
They were very informative. If they said they would call back they always would.
How was your experience with Jim Toner?
He's strengths are his knowledge, his heart, positive, but realistic, wants the best for his patients. No negatives with him. I remember Dr. Toner telling me that it's not a matter if you'll get pregnant but when. That gave me hope.
What one piece of advice would you give a prospective patient of Jim Toner?
He might seem shy at first.
Describe the protocols Jim Toner used in your cycles and their degree of success.
We tried Clomid cycles and Femara cycles. Basic stuff. Then we moved on to IUI. Logical next step. IVF was just the next logical step after IUI. A blocked tube, poor egg quality, endo. Just makes sense. With my recurrent pregnancy losses, it makes sense to do testing on the embryos. He's just very logical in his thinking.
Describe the costs associated with your care under Jim Toner.
One cycle of Fresh IVF is $18,000 not including Meds.
10
Doctor
Jim Toner
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
ACRM
Atlanta Perimeter
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
33
Treated
2014
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Male Factor, Tubal Blockage
10
I have seen almost every doctor at ACRM during my two treatments. They are all wonderful, each with different personalities. I would recommend any of the doctors. Having a bigger clinic means that they have the process down and provide you with a lot of information, including financial, and you have personal contacts assigned to you for questions... The nurses in the operations side (retrieval and transfer) were particularly extraordinary! The were compassionate, understanding and positive.
+ Read more
Age
33
Treated
2014
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Male Factor, Tubal Blockage
10
Describe your experience with ACRM.
I have seen almost every doctor at ACRM during my two treatments. They are all wonderful, each with different personalities. I would recommend any of the doctors. Having a bigger clinic means that they have the process down and provide you with a lot of information, including financial, and you have personal contacts assigned to you for questions
During treatment, did you feel like you were treated like a number or a human?
Dr. hasty was thorough in all of our appointments. She took the time to really explain things. My 2nd IVF cycle was done from another state and she took the extra steps to help me overcome the challenges of that
Describe your experience with your nurse.
The nurses in the operations side (retrieval and transfer) were particularly extraordinary! The were compassionate, understanding and positive.
How was your experience with Lisa Hasty?
I have recommended Dr. Hasty to several friends and will continue to do so. She makes you feel like a person and that you are important to her. She has a great bedside manner while sometimes delivering tough news
What one piece of advice would you give a prospective patient of Lisa Hasty?
You don’t have to understand everything, your cycle may be different than mine/another patient, you have to trust that they are the experts and have your best interest in mind.
10
Doctor
Lisa Hasty
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
ACRM
Atlanta Perimeter
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
29 - 32
Treated
2012 - 2015
Success with this Doc
Yes
Treatment
3 IUI, 2 IVF
Diagnosis
Unexplained
10
We have done multiple cycles and will now have multiple children from ACRM...Each time we had a diffrent nursing staff and they have all been excellent..We have only had a pleasant experience here. I do not have one negative thing to say about ACRM. I highly recommend them all the time...I don't remember exact cost but they were always explained to us clearly ahead of time.
+ Read more
Age
29 - 32
Treated
2012 - 2015
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
Entrepreneur
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 2 IVF
Diagnosis
Unexplained
10
Describe your experience with ACRM.
We have only had a pleasant experience here. I do not have one negative thing to say about ACRM. I highly recommend them all the time.
During treatment, did you feel like you were treated like a number or a human?
Dr. Fogel was always present and helpful in every meeting. I never felt rushed and she answered all my million questions
Describe your experience with your nurse.
We have done multiple cycles and will now have multiple children from ACRM. Each time we had a diffrent nursing staff and they have all been excellent
How was your experience with Robin Fogle?
She is so kind and caring. She answered all our questions and always made us feel comfortable with the next steps. Explained our plan to us and even when we had a negative result she gave us hope. She is a great Dr. And a great person.
What one piece of advice would you give a prospective patient of Robin Fogle?
This is a general piece of advice. Ask questions so you are prepared. She took plenty of time with us to answer all our questions and make us feel comfortab;e with all the next steps.
Describe the protocols Robin Fogle used in your cycles and their degree of success.
I have no idea. My wife took care of all the medication I just gave her the shots.
Describe the costs associated with your care under Robin Fogle.
I don't remember exact cost but they were always explained to us clearly ahead of time
10
Doctor
Robin Fogle
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
ACRM
Atlanta Perimeter
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
PCOS, Tubal Blockage
10
The receptionist staff Answer emails efficiently. The scheduler schedules appointments efficiently. Each location [ACRM] has a very nice staff. Each staff has nice and clean facilities. Each appointment was organized and staff was helpful in telling patients where to go for what procedure.... 15,000 for retrieval and fresh transfer 5,000 for meds... [nurses] Timely, caring, perfect precision when drawing blood, nice
+ Read more
Age
Treated
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1st of 5 Docs
Treatment
1 IVF
Diagnosis
PCOS, Tubal Blockage
10
Describe your experience with ACRM.
The receptionist staff Answer emails efficiently. The scheduler schedules appointments efficiently. Each location has a very nice staff. Each staff has nice and clean facilities. Each appointment was organized and staff was helpful in telling patients where to go for what procedure.
During treatment, did you feel like you were treated like a number or a human?
She explained the process and was honest about possible results.
Describe your experience with the nursing staff.
Timely, caring, perfect precision when drawing blood, nice
How was your experience with Sue Ellen Carpenter?
Very informative, honest, and caring. I had blocked tubes and slight PCOS, and she was very empathetic. When she explained everything and told us the price, we almost died of shock. I asked advice about traveling for cheaper treatments. She was not trying to steer us away from that option, but did warn of complications and worries about traveling. Ultimately, we saved money and went woth acrm! Totally worth it! 38 weeks pregnant with a baby girl!
What one piece of advice would you give a prospective patient of Sue Ellen Carpenter?
She has a dry personality, but knows her stuff.
Describe the protocols Sue Ellen Carpenter used in your cycles and their degree of success.
Stims Egg retrieval Fresh fransfer
Describe the costs associated with your care under Sue Ellen Carpenter.
15,000 for retrieval and fresh transfer 5,000 for meds
8
Doctor
Sue Ellen Carpenter
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
ACRM
Atlanta Perimeter
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
28 - 30
Treated
2012 - 2014
Success with this Doc
Yes
Treatment
8 IUI, 2 IVF, 2 Egg Freezing
Diagnosis
Diminished Ovarian Reserve, Unexplained
10
Mikesha [ACRM nurse] even shared her personal experience with me and held my hand during a procedure that my husband was unable to attend.
+ Read more
Age
28 - 30
Treated
2012 - 2014
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
8 IUI, 2 IVF, 2 Egg Freezing
Diagnosis
Diminished Ovarian Reserve, Unexplained
10
During treatment, did you feel like you were treated like a number or a human?
Yes, my patient care coordinator and nurse knew me on both a personal and medical level
Describe your experience with your nurse.
Mikesha went out of her way on several occasions to comfort me or make sure I had a question answered about my treatment or care. She even shared her personal experience with me and held my hand during a procedure that my husband was unable to attend.
How was your experience with Lisa Hasty?
Dr. Hasty is incredibly kind and caring. She exudes passion for what she does and is incredibly warm. She made the hardest days of my life more manageable by offering realistic treatment options and hopeful feedback- she was always supportive and wanted to see our dream of parenthood fulfilled.
What one piece of advice would you give a prospective patient of Lisa Hasty?
Trust her, she is the best.
10
Doctor
Lisa Hasty
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
ACRM
Atlanta Perimeter
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
6
Age
Treated
Success with this Doc
No
Treatment
8 Fertility Medications
Diagnosis
Unexplained
6
I love Dr. Fogle but really dislike the office and staff [at ACRM]. They are always so busy. It feels like you're just a number when you're there. You move from waiting room to the next waiting room. I'm usually there for over 2 hours but only physically see someone that works there for 30 minutes. There's alot of wasted time. The initial waiting room wait is over 30 minutes then the nurse waiting room is about another 20 minutes then the payable waiting room is another 20 minutes. I really want to go somewhere else but we love Dr. Fogle. I really can't stand her office though.
+ Read more
Age
Treated
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Sales Representative
Order & Number of Docs Seen
1st of 2 Docs
Treatment
8 Fertility Medications
Diagnosis
Unexplained
6
During treatment, did you feel like you were treated like a number or a human?
I love Dr. Fogle. I really do not like the office. I feel like a cow in a heard. You move from waiting room to waiting room. They're always packed.
Describe your experience with the nursing staff.
I have not been impressed with any staff members at Dr. Fogle's office other than Dr. Fogle. They really need to change their leadership team.
What specific things went wrong at this clinic?
  • Lost paperwork
How was your experience with Robin Fogle?
I love Dr. Fogle but really dislike the office and staff. They are always so busy. It feels like you're just a number when you're there. You move from waiting room to the next waiting room. I'm usually there for over 2 hours but only physically see someone that works there for 30 minutes. There's alot of wasted time. The initial waiting room wait is over 30 minutes then the nurse waiting room is about another 20 minutes then the payable waiting room is another 20 minutes. I really want to go somewhere else but we love Dr. Fogle. I really can't stand her office though.
What one piece of advice would you give a prospective patient of Robin Fogle?
Prepare yourself to feel like a number and wait for over 2 hours per appointment.
Describe the costs associated with your care under Robin Fogle.
1750 for IUI
8
Doctor
Robin Fogle
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
ACRM
Atlanta Perimeter
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
30 - 31
Treated
2010 - 2011
Success with this Doc
Yes
Treatment
3 Fertility Medications
Diagnosis
PCOS
10
I feel like everyone knew my case and treated me like an individual not just another patient... From bloodwork to ultrasounds to one on one doctor appointments I was SO pleased with ACRM.
+ Read more
Age
30 - 31
Treated
2010 - 2011
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 Fertility Medications
Diagnosis
PCOS
10
During treatment, did you feel like you were treated like a number or a human?
I feel like everyone knew my case and treated me like an individual not just another patient. They cared and they were upset with me when I got a negative test. They also celebrated with me when I was finally pregnant. I was so scared and sad to leave ACRM and go back to the care of my OB when I was 10 weeks pregnant.
Describe your experience with your nurse.
Just their care and compassion towards my situation.
How was your experience with Sue Ellen Carpenter?
I loved everything about ACRM and Dr. Carpenter. Everyone was so friendly and patient. They were great at explaining my issues and what the plan was to help me get pregnant. From bloodwork to ultrasounds to one on one doctor appointments I was SO pleased with ACRM.
What one piece of advice would you give a prospective patient of Sue Ellen Carpenter?
Be open to everything!
10
Doctor
Sue Ellen Carpenter
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
ACRM
Atlanta Perimeter
Nursing
Operations
Scheduling
Billing
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
3 IUI, Donor Sperm
Diagnosis
PCOS
10
[ACRM nurse] Megan is very kind. She also appears to be knowledgeable. The other nurses and support staff are also very friendly and helpful. However, I did feel like I had to call several times in order to receive a response...2K genetic testing, 5K medications, 14K egg retrieval 7K egg transfer...Dr. Fogle is easy to relate to, yet she's also very knowledgeable about her craft. She makes you believe that motherhood truly IS possible! She is thorough in examining your specific case and also explains the fertility process in a straightforward manner.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
Latino, Black or African-American
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1st of 3 Docs
Treatment
3 IUI, Donor Sperm
Diagnosis
PCOS
10
During treatment, did you feel like you were treated like a number or a human?
She was thorough but still empathetic She was also encouraging and hopeful
Describe your experience with your nurse.
Megan is very kind. She also appears to be knowledgeable. The other nurses and support staff are also very friendly and helpful. However, I did feel like I had to call several times in order to receive a response.
How was your experience with Robin Fogle?
Dr. Fogle is easy to relate to, yet she's also very knowledgeable about her craft. She makes you believe that motherhood truly IS possible! She is thorough in examining your specific case and also explains the fertility process in a straightforward manner.
What one piece of advice would you give a prospective patient of Robin Fogle?
Share your honest concerns with her
Describe the protocols Robin Fogle used in your cycles and their degree of success.
We are just beginning my first cycle
Describe the costs associated with your care under Robin Fogle.
2K genetic testing, 5K medications, 14K egg retrieval 7K egg transfer
10
Doctor
Robin Fogle
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
ACRM
Atlanta Perimeter
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
33
Treated
2015
Success with this Doc
?
Treatment
4 Fertility Medications
Diagnosis
PCOS
10
The nurse mentioned genetic testing but never had me sign anything and then I was billed and given results for a test I wasn't sure I wanted. They addressed the protocol breach and paid for my testing.
+ Read more
Age
33
Treated
2015
Success with this Doc
?
Race
Other
Income
$200K - $499K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 Fertility Medications
Diagnosis
PCOS
10
During treatment, did you feel like you were treated like a number or a human?
Dr Hasty has changed my appointments to be there herself after she saw me scheduled for another cycle (failed previous cycle).
What specific things went wrong at this clinic?
  • Lost paperwork
9
Doctor
Lisa Hasty
Communication
Compassion
Explained risks
Adaptability
10
Clinic
ACRM
Atlanta Perimeter
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
25 - 27
Treated
2014 - 2016
Success with this Doc
Yes
Treatment
3 IUI, 2 IVF, Donor Eggs
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
10
Overall the [ACRM - Buck] clinic and the staff are very caring and compassionate. All of the nurses, doctors, and coordinators seem to understand what a difficult, sensitive, emotional time this is for the patients. They all are happy to see successful endings. One of their weaknesses is that they have gotten so big and have so many patients that it is sometimes difficult to get the answers you want as quickly as you'd like...
+ Read more
Age
25 - 27
Treated
2014 - 2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 2 IVF, Donor Eggs
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
10
Describe your experience with ACRM.
Overall the clinic and the staff are very caring and compassionate. All of the nurses, doctors, and coordinators seem to understand what a difficult, sensitive, emotional time this is for the patients. They all are happy to see successful endings. One of their weaknesses is that they have gotten so big and have so many patients that it is sometimes difficult to get the answers you want as quickly as you'd like. For the "less important" test results, you don't always get a call on the same day even though they will tell you they'll call you that afternoon, especially if my nurse was out of the office. There were times I had to call in order to get my results. The weekends were when this happened most often because only one of their 4 locations saw patients and their weekend staff was limited.
During treatment, did you feel like you were treated like a number or a human?
Dr Denis always greeted us with a hug and a smile. He always took into account our emotional and financial stability. He never pushed procedures on us simply to benefit him and the practice, he wanted what was best for us.
Describe your experience with your nurse.
My nurse, Mikesha, was extremely easy to work with. She was always quick to respond to any questions or concerns I had. She called me in a timely manner with all test results. She also seemed to care on a more personal level, like Dr. Denis. When the results were good, she celebrated with you, when they were bad, she was compassionate and sensitive.
What specific things went wrong at this clinic?
  • Failed to call with results
How was your experience with Andre Denis?
Dr Denis is a wonderful Doctor. He is caring and compassionate and he truly wants to see all of his patients become parents. He always went above and beyond to ensure I was comfortable with each procedure and test being done. He also doesn't give up on his patients, he is willing to continue with treatment as long as you are willing and able. He never pushes treatments on you, though. If you aren't ready to try ivf, he will continue other treatments as long as you would like. He always offers options. After we had multiple failed transfers with our own eggs, he layed out all of our options... Continue ivf with our own eggs, use donor eggs, or adoption. He didn't try to persuade us in any direction, he wanted us to make the best decision for us. He truly has a personal connection with his patients.
What one piece of advice would you give a prospective patient of Andre Denis?
Go in with an open mind, but don't be afraid to ask questions, don't be afraid to tell him your fears as well as your expectations and desires, he will listen and take it to heart.
Describe the protocols Andre Denis used in your cycles and their degree of success.
For my first IUI, I was on Clomid. I responded very well, a little too well for a typical IUI, I produced 5 follicles. For my second IUI, he switched me to Femera. Clomid and Femera "talk" to the brain differently, he explained. Clomid tells your body to ovulate where as Femera tells your body to choose the best egg to ovulate. I produced 1 follicle that cycle. For my third IUI, he kept me on Femera and I produced 2 follicles. All of those resulted in negative pregnancy tests. For my first IVF, I was on birth control pills for 2 weeks. When I stopped taking the birth control pills, I began injectable hormones 3 days later, Gonal-F and Menopur. For my first egg retrieval, I was on lower doses of both of these medicines because of the way I had responded on Clomid, he believed I would respond well on the injectable medicines and didn't want me to develop OHSS. However, I didn't respond as well as they thought I would so after 6 days they increased my dosage some. After 12 days on the hormones I had my egg retrieval. We retrieved 11 eggs, 9 fertilized and 4 made it to day 5 embryos. We transferred one embryo on day 5 for a fresh transfer. It resulted in a negative pregnancy test. A few months later, we did a frozen embryo transfer. For that cycle I was on estrace pills for a few weeks and then we added progesterone injections 5 days before the transfer. That transfer resulted in a positive pregnancy test. I miscarried, though, at 8.5 weeks. A few months later we transferred our remaining two embryos during a frozen transfer cycle. That resulted in a chemical pregnancy. For my second egg retrieval, Dr. Denis doubled my dosage of medications from my first cycle. We were hoping to get a lot of eggs so we could send the embryos off for PGS testing. I produced a lot of follicles, 17 on the day of the retrieval, however only 6 of those follicles had mature eggs in them. Out of those 6, 2 fertilized and 1 made it to day 5 to transfer resulting in a negative pregnancy test. That is when Dr. Denis diagnosed me with poor ovarian reserve. We then switched to donor eggs. For our donor egg cycle, we used frozen eggs. They were thawed and fertilized and on day 5 we transferred 1 embryo. I was on the same protocol I was always on for frozen embryo transfers, estrace pills and progesterone injections. I am now 34 weeks pregnant with that baby.
Describe your experience with your monitoring appointments.
Monitoring appointments were typically very smooth. There was a specific window in the mornings, 8-10 that they scheduled monitoring appointments and blood work. If you were not having blood work done, you could come in at a later time for the monitoring ultrasound. The appointments were scheduled, but it was more of a first come first serve basis. If my appointment was scheduled for 8:30, but I arrived at 8:15 and the person who's appointment was at 8:15 was not there yet, they would see me first. They didn't make you wait until your appointment time. This was very nice because you rarely had to wait long to be seen.
Describe the costs associated with your care under Andre Denis.
The cost for our IVF cycle was $16,700. This did not include medications and this was with no insurance coverage. This included all monitoring visits, the egg retrieval, fertilization, monitoring of the embryos, the lab fees, doctors fees. Once you paid that amount, you did not receive another bill from them for that cycle.
10
Doctor
Andre Denis
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
ACRM
Atlanta Buckhead
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
31
Treated
2015
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
10
The whole ACRM team was wonderful, knowledgeable and friendly. I think they would do a back flip for us .... if we asked them to! Fast response times to calls and emails- you have a Patient Care Coordinator and an assigned nurse.
+ Read more
Age
31
Treated
2015
Success with this Doc
Yes
Race
Other
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
10
During treatment, did you feel like you were treated like a number or a human?
They made me feel like my husband and I were their #1 patient. The whole team was wonderful, knowledgable and friendly. I think they would do a back flip for us .... if we asked them to! Fast response times to calls and emails- you have a Patient Care Coordinator and an assigned nurse. My husband and I both did not want to leave their care to go back to our ( also wonderful ) OB!
Describe your experience with your nurse.
She is a PA and she would always call to check in on me if she had not heard from me in a few days. She always was honest with me and really made me feel like I was a " normal " person throughout the process since it's easy to feel like you are the only one going through something!
How was your experience with Robin Fogle?
She was AMAZING. She explained everything from start to finish thoroughly. She understood the emotions and frustrations my husband and I were going through. She really comforted both of us throughout the IUI and IVF process- she still checks in on us and we are in our 2nd trimester! I cannot say enough about her. Even when we did not see her ( IUI, IVF embryo TRANSFER) we knew that the other doctors would take care of us. They have " round tables " and discuss all patients so each doctor knew what situation they were walking into...
What one piece of advice would you give a prospective patient of Robin Fogle?
To trust her. We did 2 IUIs which both resulted in negative pregnancy tests ( I did not want to do more than 1 because of how upset the negative result made me ) but with each one we learned more about what was going on in my body/specific circumstance and we were able to find a solution through IVF that worked.
10
Doctor
Robin Fogle
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
ACRM
Atlanta Buckhead
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
26
Treated
2014
Success with this Doc
Yes
Treatment
2 IUI
Diagnosis
Recurrent Pregnancy Loss, Endometriosis, PCOS, Immunological
10
Laura Lemay does all the primary care for the Buckhead office, so I think she is incredibly busy. Because of this, she often rushes phone calls and it is hard to get a hold of her...ACRM is a very busy practice. I love all the doctors I have seen at the practice and I feel they are all very compassionate. However, you do not see the doctors often. You will be seeing a nurse. I feel like the nursing staff is overwhelmed because they do so much work for the patients. It's also very hard to get in contact with someone immediately in an emergency. I even find it difficult to schedule an appointment by phone or pay a bill by phone. You almost always have to leave a message and receive a call back.
+ Read more
Age
26
Treated
2014
Success with this Doc
Yes
Race
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Recurrent Pregnancy Loss, Endometriosis, PCOS, Immunological
10
Describe your experience with ACRM.
ACRM is a very busy practice. I love all the doctors I have seen at the practice and I feel they are all very compassionate. However, you do not see the doctors often. You will be seeing a nurse. I feel like the nursing staff is overwhelmed because they do so much work for the patients. It's also very hard to get in contact with someone immediately in an emergency. I even find it difficult to schedule an appointment by phone or pay a bill by phone. You almost always have to leave a message and receive a call back.
During treatment, did you feel like you were treated like a number or a human?
Dr. Hasty is an incredibly compassionate doctor, when you are with her, you are all that matters. She takes a huge amount of time listening to your concerns and addressing all your questions. She even hugs you when you are leaving. However, as ACRM is a huge practice, you don't often see your doctor. So the problem is not with Dr. Hasty but with the size of the practice you really only see the nurses, who I have found sometimes to be less than compassionate.
Describe your experience with your nurse.
Laura Lemay does all the primary care for the Buckhead office, so I think she is incredibly busy. Because of this, she often rushes phone calls and it is hard to get a hold of her.
How was your experience with Lisa Hasty?
Dr. Hasty is an incredibly compassionate doctor, when you are with her, you are all that matters. She takes a huge amount of time listening to your concerns and addressing all your questions. She even hugs you when you are leaving. However, as ACRM is a huge practice, you don't often see your doctor. So the problem is not with Dr. Hasty but with the size of the practice you really only see the nurses, who I have found sometimes to be less than compassionate.
What one piece of advice would you give a prospective patient of Lisa Hasty?
Dr. Hasty herself is amazing. Extremely kind and helpful. Be aware that you will only see her a few times. I saw her for 2 consults, one for the initial discussion of what treatments to begin, and one to decide if it was time to move to IVF. She also did one of my IUI's, which is the cycle I became pregnant on. The doctors do the IUI's and obviously IVF, but the nurses handle all the other day to day procedures and calls.
Describe the protocols Lisa Hasty used in your cycles and their degree of success.
During our initial consult I was switched from clomid to femera. Then after 4 cycles of that not progressing, the nurse switched me to femera with IUI. After IUI failed, I met with Dr. Hasty again and she agreed that it was time to move to IVF. I was in the middle of a femera cycle during that consult so we decided to proceed with an IUI, while I prepared for IVF. I got pregnant during that IUI.
Describe the costs associated with your care under Lisa Hasty.
My medicated timed intercourse cycles were covered under my insurance. My IUI's were about $500.
10
Doctor
Lisa Hasty
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
ACRM
Atlanta Buckhead
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
Treated
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Endometriosis, Unexplained
8
Staff [at ACRM-Buck] need to learn how to file insurance. I think they are so used to self pay, they all were unsure about filing and what my Ins covered and did not cover. Each visit I’d get a different answer from different staff which added unneeded stress.... Michelle was not warm and I should have requested a new primary nurse but I didn’t want to be labeled as a difficult patient. Erin Martin at the perimeter office was SO cold. She needs to be in a different profession
+ Read more
Age
Treated
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
Endometriosis, Unexplained
8
Describe your experience with ACRM.
Staff need to learn how to file insurance. I think they are so used to self pay, they all were unsure about filing and what my Ins covered and did not cover. Each visit I’d get a different answer from different staff which added unneeded stress.
During treatment, did you feel like you were treated like a number or a human?
Physicians treated me like a human. The clinical staff treated me like a number. I almost switched clinics because of some of the cold staff.
Describe your experience with your nurse.
Michelle was not warm and I should have requested a new primary nurse but I didn’t want to be labeled as a difficult patient. Erin Martin at the perimeter office was SO cold. She needs to be in a different profession
What specific things went wrong at this clinic?
  • Failed to call with results
How was your experience with Lisa Hasty?
Dr hasty was so warm and kind. Her predictions were spot on. She wanted to move to ivf after 2 Iuis to save us some money but we wanted to try more iuis and she supported our decision. We got pregnant with our beautiful baby girl on our first ivf cycle
What one piece of advice would you give a prospective patient of Lisa Hasty?
Relax and trust the doctors. The nurses aren’t as warm as they should be and my primary nurse lacked communication although she never messed anything up, I constantly felt like I had to double check or check in to make sure things were on track-which have me unneeded stress
Describe the protocols Lisa Hasty used in your cycles and their degree of success.
Dr hasty did the antigonoist protocol. I was irritated my nurse over ordered medication. It’s so expensive and her reasoning was that if they needed to stimulate me extra days, it wouldn’t be an issue if we needed more meds vs having to get them mailed in a pinch. We had about $500 in unused meds
Describe the costs associated with your care under Lisa Hasty.
WEbpaid about $12k and I had insurance that covered the monitoring-the lab was out of network
10
Doctor
Lisa Hasty
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
ACRM
Atlanta Buckhead
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
No
Treatment
6 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss
10
All of the ACRM clinics are so inviting and have a peaceful environment. For me, this was important because of the stress associated with infertility. It was nice to go in a calm environment. Additionally, I love that they do not allow children at all for the sake of their patients....Nurse Michelle Deloach was always extremely helpful when I had questions or concerns. It was a breath of fresh air to be able to e-mail her directly and get a response within hours.
+ Read more
Age
Treated
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Accountant
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
6 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss
10
Describe your experience with ACRM.
All of the ACRM clinics are so inviting and have a peaceful environment. For me, this was important because of the stress associated with infertility. It was nice to go in a calm environment. Additionally, I love that they do not allow children at all for the sake of their patients.
During treatment, did you feel like you were treated like a number or a human?
From the day I met Dr. Hasty, I felt like I had known her for years! She was so friendly and inviting. She seemed genuinely eager to help us.
Describe your experience with your nurse.
Nurse Michelle Deloach was always extremely helpful when I had questions or concerns. It was a breath of fresh air to be able to e-mail her directly and get a response within hours.
How was your experience with Lisa Hasty?
I do not have one negative thing to say about Dr. Hasty. The knowledge she has in her field is astounding! But equally important, is her bedside manner. She made me feel important from my very first visit. Every time I left her office, she gave me the biggest hug. Those hugs gave me comfort and hope!
What one piece of advice would you give a prospective patient of Lisa Hasty?
I would advise any new patient to go in with questions written down. More than likely she will answer them all before you have a chance to ask. The amount of information she can provide can be overwhelming at a first visit, but in a good way.
Describe the protocols Lisa Hasty used in your cycles and their degree of success.
Dr. Hasty started with two rounds of Letrizole for my treatment, because conceiving had not been my issue in the past. Unfortunately, I was not able to conceive during those months. She suggested IVF, but that is where my treatment stopped because we could not afford it at this time.
Describe the costs associated with your care under Lisa Hasty.
My insurance covered all preliminary tests. Once I began fertility pills, each ultrasound and exam was approximately $500. Had I been able to go through with IVF, the medications were going to be $6,600 and the IVF procedure in total was going to be approximately $17,000.
10
Doctor
Lisa Hasty
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
ACRM
Atlanta Buckhead
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
34
Treated
2016
Success with this Doc
?
Treatment
3 IUI
Diagnosis
Unexplained
7
When I actually get to see Dr Hasty, she makes you feel like a human. 90% of the time you feel like a number. It was very hard to get nurses [at ACRM] or other doctors to adjust my treatment based on my particular cycle (i.e. checking mid-cycle on day 13 vs 11 because I ovulate late), however, as soon as I randomly saw Dr Hasty for my day 3 check, she recommended just that.
+ Read more
Age
34
Treated
2016
Success with this Doc
?
Race
European
Income
$500K
Occupation
Investment Banker
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Unexplained
7
Describe your experience with ACRM.
Its large so you feel like a cog in a wheel and see different doctors and nurses all the time.
During treatment, did you feel like you were treated like a number or a human?
When I actually get to see Dr Hasty, she makes you feel like a human. 90% of the time you feel like a number. It was very hard to get nurses or other doctors to adjust my treatment based on my particular cycle (i.e. checking mid-cycle on day 13 vs 11 because I ovulate late), however, as soon as I randomly saw Dr Hasty for my day 3 check, she recommended just that.
Describe your experience with your nurse.
Honestly, I don't talk to my assigned nurse often. However, the overall nursing staff very much treats you like a number and only follow the "by the book" protocols.
How was your experience with Lisa Hasty?
She is a very compassionate doctor that makes you feel at ease. When you are with her, you do not feel like a number but that she actually looks at your chart and adjusts based on your body and not the "book". The downside is that you don't get to see her much, even if you are a patient, since this is a large practice.
What one piece of advice would you give a prospective patient of Lisa Hasty?
If you tell her your fears or concerns up front, she will tailor her message and treatment to address that. Or at least deliver it in a way that addresses those fears or concerns.
Describe the protocols Lisa Hasty used in your cycles and their degree of success.
I have an unexplained diagnosis possibility with mild PCOS prescribed low dose of metformin 1 medicated, timed intercourse cycle 3 medicated, IUI (currently waiting for results of the 3rd and will move to IVF if necessary).
Describe the costs associated with your care under Lisa Hasty.
IUI is around $400
8
Doctor
Lisa Hasty
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
ACRM
Atlanta Buckhead
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
25 - 30
Treated
2008 - 2013
Success with this Doc
Yes
Treatment
3 Fertility Medications
Diagnosis
Anovulation, PCOS
9
The clinic [ACRM] was peaceful, and I felt comfortable there. For me, with PCOS and being overweight, she really encouraged me to lose weight, and said I probably wouldn't need intervention if I did so. She was right twice. In my case, they did the bloodwork, and she did the ultrasounds. She put me on progesterone when I needed it, and that was about it. She asked about my family, and it always felt like catching up when I'd see her. When I went back to see her when I was trying for a second child, she basically told me I was textbook, and I knew what to do. She was right
+ Read more
Age
25 - 30
Treated
2008 - 2013
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 Fertility Medications
Diagnosis
Anovulation, PCOS
9
Describe your experience with ACRM.
The clinic was peaceful, and I felt comfortable there.
During treatment, did you feel like you were treated like a number or a human?
I met when I was younger, when she was practicing as a reproductive endo, so there was familiarity there. She advised me to lose weight, but the way she did it was very clear. She showed me the chart about weight and successful treatment- and told me the number I had to be at for treatment. She was candid, but helpful. When I did lose the weight, and conceive, she checked me early on, despite me not actually needing medical intervention, she was always accessible.
How was your experience with Sue Ellen Carpenter?
I found her to be very knowledgeable. Her passion is pgd. I really like her. She was warm, but also matter of fact. She asked about my family, and it always felt like catching up when I'd see her. When I went back to see her when I was trying for a second child, she basically told me I was textbook, and I knew what to do. She was right. Now that I'm trying for number 3, I haven't felt like I needed to go see her, because I do know what to do.
Describe the protocols Sue Ellen Carpenter used in your cycles and their degree of success.
For me, with PCOS and being overweight, she really encouraged me to lose weight, and said I probably wouldn't need intervention if I did so. She was right twice. In my case, they did the bloodwork, and she did the ultrasounds. She put me on progesterone when I needed it, and that was about it.
9
Doctor
Sue Ellen Carpenter
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
9
Clinic
ACRM
Atlanta Buckhead
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
32 - 34
Treated
2014 - 2016
Success with this Doc
Yes
Treatment
3 IVF, 2 Egg Freezing
Diagnosis
Recurrent Pregnancy Loss, Male Factor, Unexplained
10
Most monitoring appointments are in the morning so the labs can process the results same-day. The office [ACRM] opens at 7 (i think) and do morning appointments until 10, but have always been flexible with me. It's never been a problem... My nurses are all professional, personable, remember everything I've gone through and are always respectful. They all have good senses of humor too, which is helpful...I can email my nurses..
+ Read more
Age
32 - 34
Treated
2014 - 2016
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IVF, 2 Egg Freezing
Diagnosis
Recurrent Pregnancy Loss, Male Factor, Unexplained
10
During treatment, did you feel like you were treated like a number or a human?
All of the nurses, PAs, doctors, looked me in the eye...The office is never crowded.. i feel like I'm being taken care of during my appointments - never rushed or hurried. I can email my nurses, which I was never able to do with other providers.
Describe your experience with your nurse.
My nurses are all professional, personable, remember everything I've gone through and are always respectful. They all have good senses of humor too, which is helpful.
How was your experience with Lisa Hasty?
Dr. Hasty is extremely empathetic, focused and has an excellent bedside manner. I have always felt completely comfortable with her, and her staff. She is candid and knowledgeable and I feel lucky to have her overseeing my process.
What one piece of advice would you give a prospective patient of Lisa Hasty?
Trust her and be patient.
Describe your experience with your monitoring appointments.
Most monitoring appointments are in the morning so the labs can process the results same-day. The office opens at 7 (i think) and do morning appointments until 10, but have always been flexible with me. It's never been a problem
Describe the costs associated with your care under Lisa Hasty.
I think a full round is 13,000, most of which (thankfully) is covered by our insurance. There is a facility management fee each round for about 1300 that's not covered by insurance. I guess because it doesn't have a "medical" purpose.
10
Doctor
Lisa Hasty
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
ACRM
Atlanta Buckhead
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
38
Treated
2016
Success with this Doc
Yes
Treatment
1 IUI, 3 IVF, 3 Egg Freezing, 3 Embryo Freezing
Diagnosis
Diminished Ovarian Reserve
7
[ACRM] A lot of upkeep falls on the patient in regards to deadlines, keeping up with prescriptions, noticing if a pre-approval is going to fall off. I would say that a new patient would have to understand that they’re going to have to be very proactive in their own health...I had a few different nurses during care. Overall my primary nurses were responsive and caring. The trouble came if they were out. Then it was a mess.
+ Read more
Age
38
Treated
2016
Success with this Doc
Yes
Race
European
Income
Occupation
Investment Banker
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 3 IVF, 3 Egg Freezing, 3 Embryo Freezing
Diagnosis
Diminished Ovarian Reserve
7
Describe your experience with ACRM.
A lot of upkeep falls on the patient in regards to deadlines, keeping up with prescriptions, noticing if a pre-approval is going to fall off. I would say that a new patient would have to understand that they’re going to have to be very proactive in their own health
During treatment, did you feel like you were treated like a number or a human?
Dr calhoun was like a trusted friend. She never rushed me through meetings.
Describe your experience with the nursing staff.
I had a few different nurses during care. Overall my primary nurses were responsive and caring. The trouble came if they were out. Then it was a mess.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
How was your experience with Kathryn Calhoun?
We were very happy with the care that I received. The only thing I would change is after several rounds of IVF we did get the impression that they had given up on us and it didn’t seem like there was a clear plan going forward.
What one piece of advice would you give a prospective patient of Kathryn Calhoun?
You will enjoy working with Dr. Calhoun. However you will have to be very mindful of your own care and definitely review the protocol for errors and double check all of your prescription orders
Describe the protocols Kathryn Calhoun used in your cycles and their degree of success.
I did many different protocols. They weren’t very good about telling me the name of the protocol. It would have been great if the protocol name would have been on the instruction sheets.
8
Doctor
Kathryn Calhoun
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
ACRM
Atlanta Buckhead
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
No
Treatment
2 IUI, 1 IVF
Diagnosis
Endometriosis, PCOS
10
[ACRM] Strengths-Conveniently located around Atlanta, modern, friendly staff Weaknesses-Dealing with freezing my husband's sperm--only one clinic had the lab to do it and you had to make an appointment between 9-1pm M-Thurs to drop it off which is ridiculous...The care coordinator I was assigned to was okay. Sometimes it was hard to get in touch with her and I didn't have a direct line to her. I felt like I had better access to my assigned nurse.
+ Read more
Age
Treated
Success with this Doc
No
Race
South Asian
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF
Diagnosis
Endometriosis, PCOS
10
Describe your experience with ACRM.
Strengths-Conveniently located around Atlanta, modern, friendly staff Weaknesses-Dealing with freezing my husband's sperm--only one clinic had the lab to do it and you had to make an appointment between 9-1pm M-Thurs to drop it off which is ridiculous.
During treatment, did you feel like you were treated like a number or a human?
While I rarely saw Dr. Hasty unless it was for consults, I still felt like a human because I got to see the same nurses everytime.
Describe your experience with your nurse.
The care coordinator I was assigned to was okay. Sometimes it was hard to get in touch with her and I didn't have a direct line to her. I felt like I had better access to my assigned nurse.
How was your experience with Lisa Hasty?
I thought Dr Hasty was very knowledgeable and excellent to work with. She is very well experienced and I felt confident in her judgement. The only downside is that because she's so busy, I rarely saw her and communicated with her outside of consultations and my first pregnancy ultrasound.
What one piece of advice would you give a prospective patient of Lisa Hasty?
Just expect that you won't see her regularly.
Describe the protocols Lisa Hasty used in your cycles and their degree of success.
Dr. Hasty's IVF protocol for me was pretty typical for someone with a high AMH, PCOS, hypothyroid and endometriosis. I only had to do Stims shots for 7 days because I responded pretty quickly to the medication. She never seemed pushy when my IUIs failed and was considering IVF.
Describe the costs associated with your care under Lisa Hasty.
Roughly $20,000 for one round of IVF including meds $1600 for IUI
9
Doctor
Lisa Hasty
Communication
Compassion
Adaptability
Frequency seen during appointments
10
Clinic
ACRM
Atlanta Buckhead
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
39 - 40
Treated
2009 - 2010
Success with this Doc
Yes
Treatment
5 IUI, 2 IVF
Diagnosis
Unexplained
10
Laura [a nurse at ACRM-Atlanta] was especially attentive and compassionate. She always listened and took time with us. She and the rest of the staff were so excited to hear about our pregnancy. They were the best.... Every doctor, nurse or staff member was compassionate and knowledgeable. Whether we saw our primary doctor and nurse or another, we felt like we were in good hands. All appeared to be familiar with the specifics of our situation, whether or not we had seen them previously.
+ Read more
Age
39 - 40
Treated
2009 - 2010
Success with this Doc
Yes
Race
European
Income
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
5 IUI, 2 IVF
Diagnosis
Unexplained
10
Describe your experience with ACRM.
I didn’t find any weaknesses. Every doctor, nurse or staff member was compassionate and knowledgeable. Whether we saw our primary doctor and nurse or another, we felt like we were in good hands. All appeared to be familiar with the specifics of our situation, whether or not we had seen them previously.
During treatment, did you feel like you were treated like a number or a human?
Dr. Denis and his entire staff were kind and sensitive to our situation. They are fully aware of how vulnerable a couple can be during this process.
Describe your experience with your nurse.
Laura was especially attentive and compassionate. She always listened and took time with us. She and the rest of the staff were so excited to hear about our pregnancy. They were the best.
How was your experience with Andre Denis?
Dr. Denis was kind. He communicated completely about the positives and negatives of the process specifically regarding our situation. He explained what was happening in each stage and developed a plan that gave us the best opportunity to have our child.
What one piece of advice would you give a prospective patient of Andre Denis?
Listen to what he says and trust that you are getting the best opportunity to conceive.
Describe the costs associated with your care under Andre Denis.
My insurance covered the majority of the costs.
10
Doctor
Andre Denis
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
ACRM
Atlanta Buckhead
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
39 - 41
Treated
2014 - 2016
Success with this Doc
Yes
Treatment
IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
[ACRM - Buck] Wonderful to deal with, organized, felt as if in very good hands. Only weakness is price, had to take out a loan to afford it...Embryos made, 2 FET, ultrasounds, medications, $39K...[Nurses at ACRM] Wonderful, patient, helpful, answered all my questions and felt like they were part of a team with us to make this work!...He [Dr. Denis] is the best, honest, realistic doctor I've met. He gave me a plan for hope.
+ Read more
Age
39 - 41
Treated
2014 - 2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Lawyer
Order & Number of Docs Seen
1st of 3 Docs
Treatment
IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
Describe your experience with ACRM.
Wonderful to deal with, organized, felt as if in very good hands. Only weakness is price, had to take out a loan to afford it.
During treatment, did you feel like you were treated like a number or a human?
He made me feel hopeful that I could be a mom.
Describe your experience with your nurse.
Wonderful, patient, helpful, answered all my questions and felt like they were part of a team with us to make this work!
How was your experience with Andre Denis?
He is the best, honest, realistic doctor I've met. He gave me a plan for hope. He saved us from unrealistic expenses and saves us heartache with trying my damaged eggs. Number one was a healthy baby.
What one piece of advice would you give a prospective patient of Andre Denis?
See him ASAP and make a plan!
Describe the protocols Andre Denis used in your cycles and their degree of success.
Frozen embryo transfer protocol, using birth control pills to shut off my hormones, estrace to build up lining, progesterone 5 days before transfer, continuing for 10 weeks of pregnancy.
Describe the costs associated with your care under Andre Denis.
Embryos made, 2 FET, ultrasounds, medications, $39K
10
Doctor
Andre Denis
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
ACRM
Atlanta Buckhead
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
37 - 38
Treated
2014 - 2015
Success with this Doc
No
Treatment
5 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Unexplained
10
ACRM is a great clinic. The blood draw appointments were always fast which was great when I had to go in multiple times a week before work. You do sometime see other doctors for procedures but all of the doctors I met seemed great... Dr. Hasty was wonderful. She clearly laid our our options and when it became clear that we would not conceive using my eggs she didn't push us to keep trying. She gave us the advice she would give her daughter or sister which was to consider adoption. I can't thank her enough for this.
+ Read more
Age
37 - 38
Treated
2014 - 2015
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Business Executive
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
5 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Unexplained
10
Describe your experience with ACRM.
ACRM is a great clinic. The blood draw appointments were always fast which was great when I had to go in multiple times a week before work. You do sometime see other doctors for procedures but all of the doctors I met seemed great.
During treatment, did you feel like you were treated like a number or a human?
Dr. Hasty is the kindest doctor I've ever met.
How was your experience with Lisa Hasty?
Dr. Hasty was wonderful. She clearly laid our our options and when it became clear that we would not conceive using my eggs she didn't push us to keep trying. She gave us the advice she would give her daughter or sister which was to consider adoption. I can't thank her enough for this. She is a great doctor and I wish I could see her for all of my healthcare needs.
10
Doctor
Lisa Hasty
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
ACRM
Atlanta Buckhead
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
Treated
Success with this Doc
?
Treatment
1 Fertility Medications
Diagnosis
Male Factor
9
Dr Toner took time to explain everything to us. Step by step as to what we would be looking at as treatment. I was suprised to sit down with him on our first appointment. Usually you talk with nurses and other office professionals first, but not at this appointment. He was eager to begin treatment that day, and we are coming up on our next appointment. If the first course of treatment didnt work, he has other options for us.
+ Read more
Age
Treated
Success with this Doc
?
Race
Prefer not to answer
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Fertility Medications
Diagnosis
Male Factor
9
Describe your experience with ACRM.
Very comfortable feel to the waiting room. Quick to move patients in.
During treatment, did you feel like you were treated like a number or a human?
Our first appointment, we sat down with Dr. Toner, and he was very polite and made sure we understood everything he was telling us and is optimistic of our course of action.
Describe your experience with your nurse.
Phone communication is nearly non existent. Email is preferred, but we didn't realize that.
How was your experience with Jim Toner?
Dr Toner took time to explain everything to us. Step by step as to what we would be looking at as treatment. I was suprised to sit down with him on our first appointment. Usually you talk with nurses and other office professionals first, but not at this appointment. He was eager to begin treatment that day, and we are coming up on our next appointment. If the first course of treatment didnt work, he has other options for us.
What one piece of advice would you give a prospective patient of Jim Toner?
Be honest and open so he can use his experience to help in the best way possible.
10
Doctor
Jim Toner
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
ACRM
Atlanta Buckhead
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
31
Treated
2016
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Unexplained
9
The clinic itself [ACRM- Johns Creek] is very nice. Parking is easy and the waiting room comfortable. The front desk staff learn see you are very quickly and welcomes you when you walk in the door. I’ve never had a long wait they normally get you in and out pretty quickly. Also really appreciate that they ask that people do not bring children into the waiting room. Find that very respect.... Each round of our UI is approximately $2000, The trigger shot is almost $200 each time, and just a consultation with Dr. Keenan is around $150 every time we see him.
+ Read more
Age
31
Treated
2016
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Professor
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI
Diagnosis
Unexplained
9
Describe your experience with ACRM.
The clinic itself is very nice. Parking is easy and the waiting room comfortable. The front desk staff learn see you are very quickly and welcomes you when you walk in the door. I’ve never had a long wait they normally get you in and out pretty quickly. Also really appreciate that they ask that people do not bring children into the waiting room. Find that very respect.
During treatment, did you feel like you were treated like a number or a human?
The staff and doctor are very considerate and professionally with me. I sometimes feel rushed while I’m there and because there are so many patients there is little flexibility with appointments. Over, I am happy with how I am treated especially because this has been such an emotional and heartbreaking experience.
Describe your experience with your nurse.
Sherry and Stephanie were the two nurses that I saw most often. They honestly became like friends and one of my biggest support systems. I live two hours away from the Johns Creek office in the north Georgia mountains. I often times have to wake up at five in the morning just to get there for a quick appointment or to get my blood drawn. These two ladies knew this and we’re very compassionate and understanding. They got to know me on a personal level and would ask questions and check on me. I felt human around them and not just some test subject.
How was your experience with David Keenan?
Dr. Keenan showed a great deal of compassion when I had my miscarriage. It was in that moment that I truly saw how much he cares for his patients. He always treats me with such respect and dignity. It was my fear that my doctor would look on me with pity but instead he just tries to be proactive. He is respectful and soft-spoken. And I have never feel that he is going to give up on me even when I feel like giving up myself.
What one piece of advice would you give a prospective patient of David Keenan?
He comes across as having a tough outer shell but I truly believe that he has a soft center and really cares for his patients. I would also tell them to never worry about asking him too many questions. Honestly doesn’t mind being asked.
Describe the protocols David Keenan used in your cycles and their degree of success.
We have done three rounds of our UI with letrozol. Two out of the three rounds we did a trigger shot the day before. Getting the timing right with this has been very stressful for me because I have to drive two hours just to get to Dr. Keenan‘s office. The first round of IUI with letrozole and a trigger shot worked but resulted in a miscarriage. We are working really hard to save up to try another round after the second two failed. IVF Will be the next step if we can save up enough money.
Describe the costs associated with your care under David Keenan.
Treatment has been extremely expense. I have insurance but my insurance covers nothing associated with infertility. Each round of our UI is approximately $2000, The trigger shot is almost $200 each time, and just a consultation with Dr. Keenan is around $150 every time we see him.
8
Doctor
David Keenan
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
ACRM
Johns Creek
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
32 - 41
Treated
2007 - 2016
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Anovulation, PCOS, Unexplained
10
Carla [ACRM nurse] was great. She was very thorough when explaining the plan for my fertility journey from day one to the end of that cycle. She was available to take emails with questions & she responded quickly. She was great...For most of my treatment I had great insurance so there wasn't much cost of me at all. But the most recent insurance company wasn't so good so I paid out of pocket around $4000 total for my embryo transfer.
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Age
32 - 41
Treated
2007 - 2016
Success with this Doc
Yes
Race
Native American
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Anovulation, PCOS, Unexplained
10
Describe your experience with ACRM.
The clinic was great. It was very clean & organized. They were sure to keep your information & situation private.
During treatment, did you feel like you were treated like a number or a human?
She took the time to explain everything to me in detail, no matter how many times I asked.
Describe your experience with your nurse.
Carla was great. She was very thorough when explaining the plan for my fertility journey from day one to the end of that cycle. She was available to take emails with questions & she responded quickly. She was great.
How was your experience with Sue Ellen Carpenter?
She was amazing. She was very knowledgeable & took the time I needed every appointment. She explained everything in great detail & made sure I understood what was happening during every step of the journey.
What one piece of advice would you give a prospective patient of Sue Ellen Carpenter?
Be sure to ask a lot of questions.
Describe the protocols Sue Ellen Carpenter used in your cycles and their degree of success.
I took many rounds of Clomid & Letrozole to make me ovulate, I had day 3 baseline ultrasounds, then numerous other ultrasounds to see how my ovaries were responding. Then used Estrogen to help with my uterus lining so it would thicken up.
Describe the costs associated with your care under Sue Ellen Carpenter.
For most of my treatment I had great insurance so there wasn't much cost of me at all. But the most recent insurance company wasn't so good so I paid out of pocket around $4000 total for my embryo transfer.
10
Doctor
Sue Ellen Carpenter
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
ACRM
Johns Creek
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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